Customer Reviews for U-Haul Moving & Storage of Sanford on Rinehart Rd

3389 reviews

1811 Rinehart Rd   Sanford, FL 32771

(407) 936-7867

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 936-7867

1811 Rinehart Rd
Sanford, FL 32771

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

KELLY F. 
Rating:
4.0

Great service, friendly personnel. Drop- off was fast and easy.

DIHAN J. 
Rating:
5.0

Customer did not leave a comment.

KHUP S. 
Rating:
5.0

Customer did not leave a comment.

TRAYCE A. 
Rating:
4.0

My only complaint is that while I was waiting patiently for help, a lady who had an issue of her own making barged in and she was helped before me. It would have been better if the Uhaul staff had politely explained that she needed to wait her turn. I had already waited for some time and had 5 people waiting for me to return. Her issue was caused by her not paying her bill on time. I didn't feel it was right to reward her behavior when others had waited longer.

Brenda J. 
Rating:
1.0

There is nothing you can do. Refund my money for going over mileage or I'll report you to the Florida Attorney General. I have pictures. Never again!!!

Susan V. 
Rating:
5.0

Customer did not leave a comment.

ANDREW JASON H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Thanks for the great experience!

Cristina P. 
Rating:
5.0

I had a problem after we loaded the material on the trailer because the lady that did the set up forgot to get the ball tight on the hitch. It came off and almost created an accident plus it damaged my truck. I called her and she said oh my bad ,I forgot. She was training someone else. Don't want to know how the training is going. The most amazing is that she is training someone and not following the basics. Check for your self next time.

Francisco G. 
Rating:
5.0

Customer did not leave a comment.

JULIA D. 
Rating:
1.0

Made me do a lot of driving to a office that we're closed and the. Make me waist 1hr figuring it out myself because nobody on the phone or location wanted to help. To end it, they charged me for gas even tho I filled it up completely.

bryan C. 
Rating:
4.0

Customer did not leave a comment.

Kimberly R. 
Rating:
5.0

The wildwood 1200 lee road location didnt notify the drop off location.

brenda K. 
Rating:
5.0

Wonderful help from Roxi This was my first U-Haul rental and she made it a stress free experience! Thankyou so much

ANN O. 
Rating:
5.0

Thank you, if in need will use you again

Cheryl G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Concepcion O. 
Rating:
5.0

Great service bu Nickie

JAMES G. 
Rating:
5.0

Best truck I've ever rented from you.

KARLA SUE H. 
Rating:
5.0

The staff at this location was fantastic.

John B.  |  First Impressions 
Rating:
1.0

Mad and very upset because a customer service rep specifically called me the day before to offer a $99 special on a 26” truck when I originally planned for a 20” truck... of course I agreed only to get screwed over and get charged extra for a 26” truck anyway! Like what the heck?! Why even call?! It was really messed up because it was all through the mobile app. Very upset with this it's been my 4th time using U haul. Doubt I'd use U Haul again because of this.

Laura O. 
Rating:
5.0

Customer did not leave a comment.

Patricia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Winsome C. 
Rating:
5.0

Customer did not leave a comment.

ANA R. 
Rating:
5.0

Make the U-Haul app work well. Your app doesn't even show my last two trailer rentals. The last one I did the entire order on the app.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Rahul R.  |  Overall Experience 
Rating:
1.0

Front desk lady was very rude and bad attitude.

BABAK S. 
Rating:
5.0

Customer did not leave a comment.

DONALD M.  |  First Impressions 
Rating:
5.0

drop off

GLORIA J. 
Rating:
5.0

Customer did not leave a comment.

Randy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL L. 
Rating:
5.0

Customer did not leave a comment.

JERI W. 
Rating:
5.0

Customer did not leave a comment.

Francis D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raul M. 
Rating:
5.0

Customer did not leave a comment.

Wayne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONNIE L. 
Rating:
5.0

Customer did not leave a comment.

Denise F. 
Rating:
5.0

Great Manager and staff there.

JOSE C. 
Rating:
5.0

This is by far one of the best storage places anywhere. I've rented here twice and the manager there and her staff keep the place very clean and neat. Actually, immaculate. The place looks like it opened yesterday. I could have rented closer to home, but chose to drive further for the facility conditions.

JOSE C.  |  Overall Experience 
Rating:
5.0

Great Job, keep up going, thanks...

Raul C. 
Rating:
5.0

Customer did not leave a comment.

MICHELE N. 
Rating:
1.0

Went to pick up my truck at 8am via the app, but they had blocked it in with a truck in front of it. I know it was the U-Haul that did it because the truck blocking me had an advertisement sun visor placed in the front window. Had to wait for the office to open at 9a and their first reaction was “we are not open” when I went in. So I started 90 min late my move day.

Bruce F. 
Rating:
5.0

Roxy and her team were great, truck was waiting for me.Highly recommended.

STEPHEN M. 
Rating:
3.0

Customer did not leave a comment.

Shawnteil H. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
2.0

The time was horrible and it was not a pleasant experience.

Coy I. 
Rating:
5.0

Customer did not leave a comment.

Joseph G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE V. 
Rating:
5.0

Customer did not leave a comment.

EDWIN R. 
Rating:
5.0

The time to wait for inspection and to drop the trailer was time consuming. Maybe because of this being a 1 way rental? Anyway, one of the tires were extremely low so we had to wait to have it filled before being able to drop it. I rent often and this process has never taken this much time. We're a business too and have limited time.

Diane J. 
Rating:
4.0

They did not have the trailer hooked up to the truck which cost me time. They also only had 18 blankets when I reserved 24. Other than that they were excellent.

JOHN K. 
Rating:
5.0

Jasmine was the best she need her own store. The trailer was broke and stuck on my truck she help me unload to a new one and she also helped me find an apartment. Ms. Rosanna and a came and helped me they went beyond to help me

LUTRICH L.  |  Overall Experience 
Rating:
5.0

Lexi and Jasmine really know their stuff and were super helpful and extremely friendly.

SEAN S. 
Rating:
5.0

Excellent equipment. Good location with easy in and out. No additional comments.

ANGEL B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
1.0

The guy was rude. Clearly didn't care. I dropped the trailer off and he said everything was good. 1 week later I am charged $352 fucking dollars.

ANTHONY M. 
Rating:
3.0

Customer did not leave a comment.

OMARI L. 
Rating:
4.0

Customer did not leave a comment.

AMY M. 
Rating:
3.0

I rented the unit offline and it was supposed to come with a lock. Went to the location to pick one up and the gentleman told me that it didn’t come with one that I would have to buy one

CHRISTINE C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TAMMIE B.  |  Overall Experience 
Rating:
5.0

Good customer service

CHRISTOPHER C. 
Rating:
5.0

the employee was knowledgeable and fast with service. she exemplified superior standards.

PAUL P. 
Rating:
3.0

Staff was friendly however the fact the lights were not bright enough even when driving with the brights on caused me to drive a bit slower and delayed my arrival back home by a day very disappointed as well as no cords to tie the dolly to keep it from moving around

JOSEPH M. 
Rating:
5.0

The manager there is very nice, knowledgeable and welcoming. Definitely will return to this location if I ever have storage needs.

Aisha G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LISA F. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
4.0

when i picked up the van i had to wait nearly 40 minutes since they were so short staffed. Drop off was a breeze, overall a very good experience

ARTHUR F. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL O.  |  First Impressions 
Rating:
2.0

I was told I could drop off in another state only to find out I had to bring the trailer back because the attendant told me I could drop it off and they would charge me 200 but she couldn't do it. Then I show up and they try to charge me 1900 . This didn't happen last time and would rather buy my own trailer now

KENNETH ALBERT S. 
Rating:
1.0

We had reservations at 9am and the store wasn't opened on time to give us keys. The employee that was there outside who was cleaning the trucks, had no answers and continued to work as if we didn't exist, instead of trying to contact her Manager or someone who could help with the situation at hand. We finally received our truck at 10am from the employee that was already on site cleaning the trucks. Our reservation was never extended to comply with the time we originally were given the truck, so we received a call about returning the truck, just unbelievable! The worst part was that the truck had roaches in the back, that we hoped wouldn't get into our things because at that point we already had the truck, nothing we can do but they need to be fumigated with pest control. WORST EXPERIENCE EVER with uhaul. Very disappointed!

Pablo R. 
Rating:
2.0

Customer did not leave a comment.

Lezlee O. 
Rating:
5.0

Customer did not leave a comment.

JAIME B.  |  Overall Experience 
Rating:
5.0

Donald was very helpful and quick to check me out. He was very personable and polite.

OLAF S. 
Rating:
5.0

scratch on wood floor but overall a very good service and hard working employees

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

CHADLEY C. 
Rating:
1.0

Don't call my emergency contact in front of me right after i give you her number. that was rude.

MATTHEW L. 
Rating:
1.0

I was over charged for the rental of truck only 6 hours - the stupid U hole kid who was working at the time of closing - the idiot could not even explain the charges

hasnain J. 
Rating:
5.0

Customer did not leave a comment.

LARRY S.  |  Overall Experience 
Rating:
5.0

Very great staff

Alfred K. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

excellent customer service by the staff

AYOOLA A. 
Rating:
5.0

Excellent experience. Excellent staff!

Phillip G. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

When it come to renting the vans which sometimes is sufficient, I think you should allow the use of a debit card instead of credit card only

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

Sarah A.  |  First Impressions 
Rating:
5.0

I ordered 2 dozen blankets and was only given 1 dozen. Other than that the Rinehart location was fantastic

MARCUS C. 
Rating:
5.0

Customer did not leave a comment.

CANDACE W. 
Rating:
5.0

Customer did not leave a comment.

CANDACE W. 
Rating:
5.0

Customer did not leave a comment.

ALEX F. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

MYRON W. 
Rating:
3.0

Absolutely unable to reach them by phone to return their calls or for issues that arose. Regional never documented ANY notes when I was forwarded to them so it didn't help at all and the Sanford location kept calling back about the same issues. Corporate was irritable with me when I reached out to them to help given regional had no notes and they wouldn't listen to anything I said I was told. They gave me a lecture that we hadn't changed the phone number out of mine since someone else had the van (I'm sick) but I WASN'T THERE. Also, while regional was all reassuring during phone calls- nothing they said came true: 1) they said we knew we may need more time as I was not there to help with the move and we would just get $19.95/24 hours extra charges up to today (Thursday 5/6) as long as we kept in touch- which we tried to do. We were never able to reach Sanford and, as regional never documented our calls, supposedly, Sanford kept calling and leaving us messages wondering where we were and what our plans were. 2) I also told regional that I was in another state receiving chemotherapy and was not with my friend (the driver) or the van doing the move -her phone number was already also on the contract which was in her name!!! However, when I got forwarded to corporate instead of regional the last time they said that we should've changed my number to only hers on van pick up- please remember I wasn't there and Sanford could have mentioned/done that- and basically that the problem was we hadn't changed it out of mine- and I felt like I was being lectured rather than they were trying to solve the problem. In the end all corporate would do was say not contact me on the paperwork- they wouldn't listen to anything I tried to explain was told to me over several days by regional because NO NOTES were ever made apparently from ANY of the calls! This was particularly frustrating and hard on me given that I had received multiple calls, was only trying to help the situation while being very sick, and my friend/the driver was out of phone range at some points doing the move. Why transfer calls to another center if there are no notes/records to help out communication??? I'm a retired physician and this seems inconceivable to me- granted it's not about patient's lives but it's still customer service and I was beginning to feel like we were being treated like we just disappeared with the van after MULTIPLE attempts to communicate clearly what was happening. 3) if you look back at the original reservation, I initially booked a week because I knew I couldn't be there and my helpful friend needed some flexibility...I was reassured this was fine until day 1...she was driving to Sanford (Friday 4/30) and was delayed by a FATAL accident that shut the Florida Turnpike down into a parking lot. She was unable to call or pull over yet (which someone from your company LECTURED ME SHE SHOULD HAVE DONE) and I had been clear that my phone had hearing assist so I might have to call back rather than be able to answer initial calls. So instead of waiting for a call back, Sanford CANCELED our reservation on Friday 4/30!!! So not being confident there would even be a van there- which had to be requested specifically as not listed initially at that location- she turned around and went all the way home (over two more hours of driving). We rescheduled for pick up later that weekend and were very clear how to deal with another potential delay given there are OFTEN delays on Florida motorways. The reason my phone number was specifically left on the reservation at that point- requested by YOUR COMPANY- was so I could call if another problem arose- given it's not always legal and/or safe for a driver to call!!! This is especially why I'm so annoyed that I later got a lecture/criticized for still having my phone number listed even though hers was CLEARLY also on there. In summary, I've gone to great lengths to show you how un-user friendly your company can be, how some of your employees are condescending to intelligent (and critically ill) people like me just trying to deal with a moving deadline with the kindness of good friends, and that your nice employees like regional who seemed so reassuring and sympathetic actually made things more complicated by NEVER documenting ANY notes/multiple calls I made to them which backfired because I was told it was just “hearsay”. Finally, to be told/prompted to use the online or automated system is a joke from my point of view because NEITHER worked EVER during this process. Tried initially to “check in” using the online system but after SEVEN attempts I gave up. At that point, I needed to try to reach a live person because I was nervous about the reservation given we had a van special order and, in the end, it was canceled anyway the first day when she was slightly late which I explained above.

SARA L. 
Rating:
3.0

Some staff helpful and some grouchy. Impossible to get through when I called the facility. I’ve found this true at other U-Hauls as well. Very poor part of their customer service. Seems as if it would make sense to have a central phone service in Central Florida where phone calls are answered promptly.

Howard D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON P. 
Rating:
1.0

Your customer service is horrible

Kevin S. 
Rating:
3.0

Parking is very limited. Is hard to find an area where to unload/load comfortably when extremely busy

Joseline A.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

TODD L. 
Rating:
5.0

Customer did not leave a comment.

TONYA D.  |  Overall Experience 
Rating:
4.0

The location was great staff was friendly the only problem I had is trying to return the truck after hours with the website

JOSEPH T. 
Rating:
4.0

Customer did not leave a comment.

Martha C. 
Rating:
5.0

Customer did not leave a comment.

LASHAWNYA F. 
Rating:
4.0

This is the second time I've rented a truck from this location and both times my truck was not available for the time I reserved it. Although I made my reservation over a month ago (both) times my truck size was not available because they were overbooked. So they offered me a different size truck with a shorter period of time to use the truck. I think there needs to be a process improvement put into place.

TONYA D. 
Rating:
5.0

Claude was friendly, great and thorough. Great young man representing Uhaul.

Ken A. 
Rating:
1.0

4/29/21- Rude employee name was David. Literally said he didn’t work for uhaul and then went inside and was working with Jazmine on computer. He had the worst attitude and bad representation of uhaul. Next came move in time, but a random unit issue caused a delay beyond usage of the unit and although we were understanding of this issue the down side was that the employees on duty took 40 minutes just to continue telling us they are trying to figure out a solution. How about rent us another unit or call a brother/sister uhual to reserve for us inconvenience, but No! They offered no solutions until I personally called SIMPLY SELF STORAGE in SANFORD FL. Where we worked with a Miss Christina and was able To secure a clean, AC unit with better monthly price (cheaper by 60 bucks a month) and an awesome first month free deal. I have always used uhaul services and due to the lack of concern and resolve from uhaul employees today , uhaul has lost all of our business indefinitely. Needs customer service improvements Exponentially!

Breaonna K.  |  Overall Experience 
Rating:
5.0

Excellent service

Francisco C. 
Rating:
5.0

Great people

Frank T. 
Rating:
5.0

Customer did not leave a comment.

MARVIN M. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
5.0

Customer did not leave a comment.

WILLIE M. 
Rating:
5.0

Even though I give this location 5 stars, it is for Jazmine, her male coworker the day I rented, the young man who guided me where to park when returning the van BUT... The female "customer service" associate named Nikki would bring this rating to a ZERO. Her attitude and behavior was INEXCUSABLE! She was rude, impatient, disrespectful and not at all fit for dealing with customers! I had a very sensitive situation occurring at the time, which was very clearly explained and requested to please be patient on having someone meet with me to take care of the final payment. I received disrespectful treatment and will be informing everyone that I know of her unprofessional behavior if this situation is not resolved. If she was that blatantly rude to me, how many other families and customers has she acted this way towards as well? No one deserves the treatment this woman inflicted. If this woman is still employed by U-Hual, I will never utilize their services again. This is sad because everyone else that I had an encounter with at this location was wonderful!

GRETA D. 
Rating:
5.0

Jasmine was amazing! Great customer service.

DAVID B. 
Rating:
4.0

The truck I rented operated well the inside of the cab was dirty. I would recommend anyone renting for a long haul find a truck with cruise control.

TOMMY N. 
Rating:
5.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

WALDEMAR G. 
Rating:
4.0

Customer did not leave a comment.

Kenly N. 
Rating:
5.0

This is the best Uh-Haul facility I have ever visited. The manager and her team are excellent. I have several places closer but I go back because of the service.

Craig C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

MARIE D. 
Rating:
5.0

Very helpful and professional

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

LETITIA P. 
Rating:
5.0

Della works hard to ensure your experience at U-Haul is number 1 in the nation. Thank you Della and staff.

Donald M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Most helpful,friendly and excellent service group of staff

brenda C.  |  Overall Experience 
Rating:
5.0

Della and her staff were always helpful and friendly. I truly appreciate it. I'll see you again next time we move!

Diane H.  |  Overall Experience 
Rating:
5.0

Excellent service. Very clean facility.

Phillip G.  |  First Impressions 
Rating:
5.0

Della and her staff were great and I really appreciated their help.

dave m.  |  First Impressions 
Rating:
5.0

Wonderful people...Della and staff were terrific!

jeffery m.  |  Overall Experience 
Rating:
5.0

Ms. Della and Jazmine have superb customer service. Best uhaul experience ever.

AALIYAH F.  |  First Impressions 
Rating:
5.0

Staff is professional and well to deal with

brenda C.  |  First Impressions 
Rating:
5.0

Della the facility manager is awesome! She is helpful, knowledgeable, and works very hard to provide great customer service!

Cynthia S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brenda G.  |  Overall Experience 
Rating:
5.0

been a customer for years, just returned a trailer

BARRY B.  |  First Impressions 
Rating:
5.0

Ever time I went to the storage unit the staff was always professional and polite. The place was very lean and easy access to all three levels. I had 6 units rented and all very easy access and convienent . I would give them a 10 for access and professionalism . I would recommend them anytime. God Bless, Scott Morris

scott m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mercedes C.  |  Overall Experience 
Rating:
5.0

Delle is the manager at this location and she was absolute a joy to work with. She helped me anyway that she could to find me the best prices for my travel and storage needs. She went above and beyond to make sure me and my family was taken care of! Go Delle

Vaun M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason K.  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful, the experience was great.

ALVIN J.  |  Overall Experience 
Rating:
5.0

Wonderful staff. great facility, fantastic experience.

Nicholas i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALVIN J.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Danielle B.  |  Overall Experience 
Rating:
5.0

Della is amazing manager extremely helpful

Kimberly D.  |  Overall Experience 
Rating:
4.0

Your pricing became ridiculous! Your philosophy of having your customer trapped didn’t work with me. I left and got a larger unit for less money. Good luck robbing your customers!

VICTORIA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  Overall Experience 
Rating:
5.0

Continuing the U-haul tradition, this facility is top notch. The staff is above & beyond thorough, knowledgeable and friendly. I would HIGHLY recommend U-haul storage and this facility in particular in the Sanford area. Well done!!!!

Mecedes B.  |  Overall Experience 
Rating:
5.0

Excellent staff. Great facility.

George C.  |  First Impressions 
Rating:
5.0

Great experience. The management and team are outstanding. Very organized and efficient.

Richard n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce B.  |  Overall Experience 
Rating:
5.0

The Manager Della Merriel if very professional. She gets things done! Since day one when I visited the storage, I was going through some hardships at that time, and Mgr Merriel did not even know it but they way she treated me I felt that everything will be ok. Thanks Ms Merriel. God bless you always.

Jessica P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hope J.  |  Overall Experience 
Rating:
5.0

Great

Brenda G.  |  First Impressions 
Rating:
5.0

Ashley was amazing and provided solutions when moving day became rough. I highly recommend this store to anyone and will tell them to ask for Ashley.

Austin L.  |  Overall Experience 
Rating:
5.0

Della was fabulous.

james g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emma o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosa S.  |  Overall Experience 
Rating:
5.0

Everyone that works at this facility is super nice and helpful! The facility is always super clean and well maintained. We will definitely be back if we have the need for another storage unit.

Damaris S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen B.  |  Overall Experience 
Rating:
4.0

Donald really took the time to help us. We did not feel rushed and got the job done right. Thanks Donald.

Jarrod D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald D.  |  First Impressions 
Rating:
5.0

The staff at this location were awesome. Everyone was friendly and helpful. Offered nice cold water to me and my movers. Great storage area and location.

Felicia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madeline P.  |  Overall Experience 
Rating:
1.0

The first storage rental got messed up because a drink was spilled on a computer. I was assigned a different storage space and the insurance was not done properly. I went back 2 days later to fix the insurance and buy more supplies and the rental assignment had been put back to the original space. Went to move things into the space the next day, and the elevator was blocked by a huge truck and a van that had been turned in and just left. Then went back with another load after 7 PM and the code that I had made up had been changed when the unit was reassigned. We had to call the "on call" to get it-COMPLETELY RIDICULOUS!!!!! The manager is apparently on vacation. I will voice my complaints in person. The staff was always courteous, but that can't make up for such a negative experience.

Caroline A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yajaira E.  |  Overall Experience 
Rating:
5.0

Della is very friendly and helpful. This facility is the best for storage and rentals.

Eric S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamekia D.  |  Overall Experience 
Rating:
5.0

Great hospitality in this facility and very urgent to all guest needs... A plus management and total engagement here, keep up the great work!

bryan j.  |  First Impressions 
Rating:
5.0

I had my storage unit in this location (Rinehart rd.) for 3 years. Della runs a tight ship and it shows in the professionalism, cleanliness, efficiency, and how friendly and personable the staff is. This is THE CLEANEST and FRIENDLIEST storage/moving Uhaul location or any storage and moving location that I’ve ever used and experienced. I’ll miss seeing the smiles and talking to the workers as I ran in and out of my unit to get things or store more things over the last 3 years. I just can’t say enough good things about this place. I highly, highly recommend this location.

ANTHONY S.  |  Overall Experience 
Rating:
5.0

Staff was wonderful an always helpful. Great place to store your things

Marquis J.  |  Overall Experience 
Rating:
5.0

Della and her team are true professionals in every way!!!!

Alex C.  |  First Impressions 
Rating:
5.0

This was the cleanest, friendliest Uhaul I have ever been too. The staff was so helpful and even showed me the different size storage options for me to make the right decision. I will definitely recommend this location to my friends and family. Thanks again!!!!!

dione f.  |  Overall Experience 
Rating:
5.0

Manager Della and staff extremely helpful and professional, always made every visit easy, including vehicle rentals. Highly recommend.

OTTO G.  |  Overall Experience 
Rating:
5.0

DELLA DOES A GREAT JOB

ALEX C.  |  First Impressions 
Rating:
5.0

This is the best managed UHaul I have ever visited and used. Although farther away from my home, I sought to use only this facility

Laura S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette G.  |  Overall Experience 
Rating:
5.0

Llevo mucho tiempo rentando sus facilidades y son excelentes. Su adm. Della excelente trato. Las facilidades se mantienen limpias y esos baños sumamente limpios....todo el personal es muy respetuoso...

Nidza O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor R.  |  Overall Experience 
Rating:
5.0

Uhaul was very well kept and all the staff were very friendly everytime we came in.

Amy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margie M.  |  Overall Experience 
Rating:
1.0

Both TVs endured climatic damages which were not covered under the mandatory insurance coverage I had to pay for.

Johnterriel C.  |  Overall Experience 
Rating:
5.0

I mostly dealt with Udella and she was always very helpful when I needed a question answered or some minor problem solved.

TORY S.  |  Overall Experience 
Rating:
5.0

This place is like home for me. Friendly staff, clean environment, and sweet manager. Thank you all!!!!

Ramy A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  Overall Experience 
Rating:
5.0

Great staff everyone was very helpful and courteous!

Michael O.  |  Overall Experience 
Rating:
5.0

Best nights sleep I have had in weeks

Robert C. B.  |  Overall Experience 
Rating:
5.0

Great experience with very knowledgeable staff - highly recommended.

Robert R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pamela m.  |  Overall Experience 
Rating:
5.0

You guys had a wonderful woman helping me with my couch I was struggle

Dontavious K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory A.  |  Overall Experience 
Rating:
5.0

Ms. Della was always nice understanding and willing to work with me. Clean place. Always available.

Natea W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexander R.  |  Overall Experience 
Rating:
5.0

Idella and her staff are the best.... always helpful!

lawrence s.  |  Overall Experience 
Rating:
5.0

Della and her staff are OUTSTANDING. They were kind and helpful during a very stressful move. I smile even now thinking about how easy they made everything.

Karen B.  |  First Impressions 
Rating:
5.0

Gooood facility!!! Horrible price but great people !!

Melissa D.  |  Overall Experience 
Rating:
4.0

Just one issue with someone blocking storage entrance with truck and manager refused to help

David W.  |  Overall Experience 
Rating:
5.0

I previously submitted a positive review and would refer friends/neighbors. My only request would be better lighting for the deeper units. If you ask, they will hook up a temporary shop light.

Kim V.  |  Overall Experience 
Rating:
5.0

Very clean. Good lighting. Convenient hours

Deborah L.  |  Overall Experience 
Rating:
5.0

Excellent service by everyone.

Joellen L.  |  First Impressions 
Rating:
5.0

Every staff member here is well trained, thoughtful and helpful. During the past six months, I have rented vehicles for moving purposes and had a personal storage unit and never had an issue.

Michelle K.  |  Overall Experience 
Rating:
5.0

Very clean well maintained. Would definitely reccomend and use again.

Tammy B.  |  Overall Experience 
Rating:
5.0

The young man, who helped us, was very professional, friendly, and informative about this facility.

Bruce B.  |  First Impressions 
Rating:
5.0

Excellent location, convenient and cost friendly. Mario was professional and personal.

Michael T.  |  First Impressions 
Rating:
5.0

I had a storage there for close to five years and never had to worry about my stuff. The staff was super and was always ready to help. Thank you so much. I will find a another UHaul in Virginia.

CONNIE B.  |  Overall Experience 
Rating:
5.0

Staff was always very helpful.

Felicia N.  |  Overall Experience 
Rating:
5.0

Very helpful! I have to point out two younger employees that were kind and welcoming. I think the gentleman's name is Mario and the young lady I don't remember her name but both are exceptional!

jahneen k.  |  Overall Experience 
Rating:
5.0

Thank you for the excellent service

Daniel S.  |  Overall Experience 
Rating:
5.0

Super great customer service. Very friendly.

Gina F.  |  Overall Experience 
Rating:
3.0

Annual rent increases for the same service without additional benefits such as 24-hr access.

STEPHANIE Y.  |  Overall Experience 
Rating:
2.0

The technology used needs to be brought into the 21st century. The facility is fine but the way it is run needs a lot of work. Not enough space to accurately describe the poor staff interaction.

Susan H.  |  Overall Experience 
Rating:
5.0

The employees at this location exemplfy Execellent customer service and it started with Della the Manager.

Shapon P.  |  Overall Experience 
Rating:
5.0

Very accommodating!

eduardo h.  |  Overall Experience 
Rating:
5.0

Todo el personal hace su trabajo muy bien y es muy cortés. La señora Della Burrows es excelente en su trabajo, amable y trata muy bien a sus clientes..

Nidza O.  |  Overall Experience 
Rating:
5.0

Great place will do it again if had to. Thank you very much.

Alfredo N.  |  Overall Experience 
Rating:
5.0

Great Customer Service

Towanna B.  |  Overall Experience 
Rating:
5.0

Della and her crew are always helpful and willing to do what they can to be of assistance. They keep the facility clean and operational on a daily basis. Della even followed up on several questions.

Elvis M.  |  Overall Experience 
Rating:
5.0

Mario was very knowledgeable thorough and friendly. He made the process very easy. Excellent service!

STACEY W.  |  First Impressions 
Rating:
5.0

Every thing went well pleasant staff. Great!!!

Alfredo N.  |  First Impressions 
Rating:
5.0

Uhaul is very convenient and pretty easy to use

Wilmarie R.  |  Overall Experience 
Rating:
5.0

Great facility and people.

andrew t.  |  Overall Experience 
Rating:
5.0

Even though the systems were down your employee was able to help me with a smile on her face.

EDEVILO V.  |  First Impressions 
Rating:
5.0

Management and the workers were beyond awesome

peter c.  |  Overall Experience 
Rating:
5.0

Della is amazing....helpful, instead of greedy like the one where I returned my truck.

Cassandra S.  |  Overall Experience 
Rating:
4.0

Thank you for Your service.

ADRIAN C.  |  Overall Experience 
Rating:
5.0

I had a storage here for almost 4 years and Della was amazing all those years. Thanks Della

Brittany B.  |  Overall Experience 
Rating:
5.0

Thank you for great service.

MARY S.  |  Overall Experience 
Rating:
5.0

Idelle Is awesome and her staff is are just as good as her!

Jennifer L.  |  Overall Experience 
Rating:
5.0

Della is just terrific. She’s an asset.

andrew t.  |  First Impressions 
Rating:
5.0

Della is amazing! The facility itself is a dream as far as storage goes. Easy access for moving trucks, hand carts for simple transfer, and wonder if wonders....elevators. But Della is the true gem.

Cassandra S.  |  Reservation 
No reviews have been submitted for this location.

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