Customer Reviews for U-Haul Moving & Storage of Santa Clara

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Santa Clara

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Jody H. on

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Gard W. on

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James M. on

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Kristin K. on

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evonne b. on

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Thank you again for all your help, You have an awesome work crew that truly cares about your customers!!!

Thomas M. on

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Quick, efficient, friendly service!

Maria S. on

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The gentleman who assisted us when we return the trailer was helpful and friendly. ??

Lea D. on

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Quick and efficient check in process. Knowledgeable and pleasant staff

Shannan T. on

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Michael M. on

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Dylan G. on

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Dawn S. on

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Great customer service at this location!

Joy C. on

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I rented a storage unit that was exceptionally clean. The access was really well thought out. I could drive right up to a covered enclosure for on load/offload. That made it super easy and comfortable both on really hot days and also when it was pouring rain. The staff was always courteous and extremely helpful. I would totally recommend this facility and plan to continue to rent vehicles and fill up my gas grill tank here as well!

Andrew M. on

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Very easy process - thank you!

KENNETH J. on

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Patricia B. on

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You and your team rock Callie.

Patrick B. on

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Scott D. on

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Very impressed how easy it was to rent on my phone, customer service in store was great! Thank you for a great experience

Shanna K. on

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Dawn S. on

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No one really wants to pay for a storage unit, but having storage at your facility was a pleasant experience. The staff was friendly and kind; the units, building and bathrooms were all spotless. A+++

marcy s. on

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Frank T. on

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Donna M. on

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Debora P. on

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Evan was very polite and helpful.

Kelly D. on

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Russell R. on

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Excellent staff. Everyone was friendly and helpful, and went out of their way to provide a great experience.

Michael D. on

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Sara M. on

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I’ve used this location a number of times. Services has always been prompt and effective!

Laura R. on

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Great service.

Adriana G. on

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Shannon W. on

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Michael M. on

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John L. on

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Very complete operation. Quick and efficient. A terrific source of packing and moving supplies in the store as well. All this is combined with a large, clean storage facility too.

Steven C. on

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I feel there’s no need for improvement. Pick up and drop off was excellent!!!

Otmar B. on

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This location is a good one. Uhaul company requiring a photograph of my drivers license and storing this on their servers is bullshit. Just asking for hackers to steal our personal information.

jean S. on

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Secure and well maintained

Joshua M. on

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Daniel R. on

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Elisabeth M. on

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The employee who retrieved my reservation was very unprofessional, unfamiliar with the system software, and constantly talked about his personal life. The whole check in process took nearly 45 minutes

chris g. on

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Great customer service. I won't use them again if I ever need a storage unit again.

Madison S. on

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Super easy and fast process, friendly staff

Dardo R. on

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The staff at this location were very helpful in all accounts. Easy to drop-off rentals, easy to deal with staff, staff were always super quick. Staff was always friendly and accommodating.

Carol E. on

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This is the best storage facility I’ve ever used. Very clean. Super secure. Great staff. Great location. I highly recommend it.

Michael B. on

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I have never dealt with such gracious service within a one-contact business exchange. Thank you guys for making a challenging experience much more pleasant.

Pascal C. on

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Great customer service experience, employees are really good to walk the customer through the process and options. Also, transparency is a great asset of this staff.

Lee R. on

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Great service, great facility.

Carol E. on

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At initial check-in, the manager seemed to be working alone, was stressed doing the paperwork needed for my transaction and rather short with 2 other parties who came in to return and purchase items.

colleen h. on

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Santa Clara is my favorite U-Haul location. I've rented many U-Haul trucks & various storage. The staff are the best, nice & know their job!

Jeanie R. on

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Thank you...Everything was great. There seemed to be alot of homeless folks hanging out tho...

David S. on

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U-Haul could not have done better! Everyone was so kind and helpful.

William S. on

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CHARLOTTE D. on

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UHaul met all my needs for storage. Well-lit, easy access, I always felt my things were secure and safe. Would use again if needed.

Amy J. on

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Thanks for the great service and the great place to store out things. Awesome!

Brenda M. on

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Thank you

ken s. on

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great in every way. Nicest storage unit on the planet.

ANTHONY B. on

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Staff was very helpful and friendly.

Angeline P. on

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Very friendly and professional service. The attendant answered all my questions and was very helpful in setting us up with a storage unit.

Rachel R. on

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Easy access and great customer service!

Eric S. on

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Facilities we're very clean and staff was always professional, polite and more than competent.

JULIE F. on

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Great service

Bruce K. on

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The staff were very professional and communicated very well about their services and transactions. Thank You! Bruce Kelly

Nell D. on

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Calli was great, Thank you!

terry w. on

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The set up is well organized and was always very clean. The manager is fantastic and so efficient and helpful. I would highly recommend it!

Bruce L. on

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The customer service was good and without any hassle. Was able to rent a storage unit easily and instructions were clear as was the tour of the facility

donna s. on

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Very pleased with everything. Have already recommended and people using.

Alexandria G. on

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This was the best U-Haul I've worked with! Super clean and safe facility with an absolutely stellar staff. If I need storage near Eugene again, will definitely come back to this location.

Wesley M. on

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There was a small mess-up with the system overcharging me by accident. The management was very helpful though and gave me a free month for the inconvenience.

Donna Y. on

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Have used UHaul many times in the past and this last time for our storage needs. The staff at the Santa Clara location in Eugene are all very professional and friendly. Thank you Callie and Evan.

Karen A. on

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Calli was very helpful, professional and accommodating of my needs. The facility is excellent.

Rachel R. on

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Wait time was a bit long, but overall am happy with the service and help I received.

Ryan F. on

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You have excellent employees.

danielle t. on

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Awesome

Jacob W. on

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Exceptional customer service! Will recommend to friends and others!

Colleen A. on

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Except for the toxic fumes the day we had to do the biggest move out, the rest of the experience was one of the best. I will recommend.

dana b. on

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excellent customer service

MARY D. on

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Need more carts often not available

Gina C. on

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Thanks!

John W. on

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Very helpful people and the facility was well organized.

Robert F. on

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Calli was the one who rented me out the unit, and closed out the unit 5 months later. Great hard-working employee. Clean well-maintained storage units. Good experience here

April D. on

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The employees where kind, respectful, and cheerful. Great customer service. The business was clean and organized. Thank you!

MARY D. on

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I was very disappointed with not getting a larger storage unit and having to go to the river road center. When I made the reservation for the one way trip from Ferndale, Washington to Eugene, Oregon.

shawn w. on

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This facility was immaculate and very well managed! I highly recommend it, if you need storage!

Shelly C. on

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The manager and staff at this location are super friendly and they go above and beyond to accomadate your experience. It was a great experience.

William I. on

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Very Good Customer service! Reserving the locker was less than expected with locker assigned upon arrival.

Randall B. on

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Great communication and service.

KARI R. on

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Very friendly, knowledgeable, and helpful staff! It makes the moving experience not as miserable. I really appreciate them. You are doing a great job selecting and training your people. THANK YOU!!

Alesha J. on

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The only reason i gave a poor rating is because i was told i would have prorated rate at move out and did not! So i feel you stole $40 from me!

SHERYLL G. on

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Callie and her staff were SO helpful! I rented two different trucks and used three different storage units over the last six months and went to them every time. Super clean and accessible! Thanks!!

Brandon P. on

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Great job. Manager was amazing

donna s. on

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Very pleased with service and facilities.

Kirsten K. on

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This place is super nice! The guy that helped us was polite and informative. I love that you guys have little moving carts to move our belonging to our storage unit. This place is affordable as well.

Patricia B. on

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Callie very knowledgeable and easy to talk with.

Shawna C. on

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Calli is a fabulous employee, Uhaul is very lucky to have her! I highly suggest that she be promoted!

Gerald t. on

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Thorough and efficient. Very clean facility.

melissa B. on

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We had a great experience and will definitely go to U-Haul for future storage needs. Units are clean, access is very secure. Carts are available for moving loads to and from vehicle.

Darrell F. on

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Courteous professionals with excellent facility and equipment. Not duped by criminals trying to game the system.

shawn w. on

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Staff was friendly and helpful. The trailer was exactly what we needed. There was some broken plexiglass inside when we first got it.

Irene L. on

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Great facility, heated and covered load/unload area is awesome. Very strong security system.

Robert F. on

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Customer service girl (can't remember her name) was great. Handled everything smoothly and was very personable.

Cassandra H. on

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Very friendly and very helpful.

trocel B. on

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If you move out early you will not get anything refund for remaining days. I moved out October 11th after paying for the month. Seems unfair...

mark j. on

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the best !!!!!

Karie J. on

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What a beautiful facility! And every staff member was professional and polite. I loved feeling that my family and our belongings were safe. Kudos for the accessibility and clean restrooms as well!

Alexander M. on

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Efficient

Dayle A. on

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The office & the storage facilities were so clean, they were practically spotless. Dexter(check-in) & Evan(check-out) were both courteous & helpful. Evan & mgr. Calli were gracious to meet my needs.

DAVID H. on

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Everyone I had contact with were knowledgeable and helpful. Biggest thanks goes to Evan (I believe his name was) who did my initial check-in, very patient and helpful, pay raise to him!

SHERRIE P. on

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Welcoming, professional, friendly and curious employees

ashley w. on

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Reserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!

Phyllis K. on

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Not pro rating monthly fees is not appreciated.

gene c. on

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Hello , I apologize for being so late in replying . But I would like everyone to know I had the best customer service experience at this location . Both Aaron and Drew very good to work with . Thanks

Robyn P. on

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Very helpful and took time to explain everything to us. The facility is very clean and plenty of carts available for use

Karie J. on

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Excellent service from a very kind, professional individual.

Karie J. on

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Excellent service from a very kind, professional individual.

trocel B. on

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The first U-Haul that the employees knew about there company. Explained the different sizes of storage unit's prices and hours. Very pleased with this location.

Madison S. on

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It was really nice and clean.

Pat M. on

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I have never been to you facility. The only contact I have had was with the young lady that delivered and picked up the boxes that I rented in Arizona. The young lady that I did meet was a pro.

Lauren O. on

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Use this U haul location if you want help and answers on your first visit. The Glenwood location is clueless.