Customer Reviews for U-Haul Moving & Storage of Schererville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Schererville

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Brett V.
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Customer did not leave a comment.

Jose D.
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Employee handled everything quickly. Gave me all the info I needed and the process was very efficient. Reserving the truck online was not. I just needed the vehicle but had to click past a number of different screens just to be able to reserve the only thing I needed. I did not like that. Returned the truck after hours and the location services on my phone wasn't working and it wouldn't let me click to the next screen. Had to give up on that and call customer service. Lady on the other end was nice and helped me return the truck over the phone. Overall the employee interaction I had was good but everything I had to do online was not pleasant.

DARIUS R.
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Customers service was great

MICHAEL C.
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Wipers were terrible!

MARK V.
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Overall solid experience and the equipment worked realty well. The team i communicated with on the phone was exceptional. The team at the counter live when i went to pick up the truck did their job and that was about it.

SANDRA S.
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The bed of the truck was filled and packed with ice and snow. Extremely rude service. Will never use this location again.

MICHAEL C.
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Employees need to be on the counter ready to wait on customers - Not in back. Dress code needs to be enforced - Not very professional having a nose ring.

RAY T.
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I asked Eric to replace the broken passenger wiper he did but did not check the drivers. When I used the wiper it was broken also and scratched the windshield.

Nicholas S.
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Staff was friendly and helpful. A very pleasant experience all around.

KARLYN F.
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Customer did not leave a comment.

MATTHEW B.
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Customer did not leave a comment.

JOSEPH G.
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I was very satisfied, I dealt with the owner on pick up, Very nice guy Drop off was simple

BERNARD V.
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Everything was very smooth!

RANDY H.
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Customer did not leave a comment.

Clark G.
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Get your system up to speed. Could not find my reservation 😡 had to do over . At return can't print receipt.

WILLIAM H.
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Fast and friendly service. Easy pick up and easy return. Will be using again soon.

JACK A.
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Nothing. Service was quick and she was very nice and helpful. Place was clean. Great job.

CRAIG S.
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Customer did not leave a comment.

WAYNE S.
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Two people from u haul were standing by the tonque of the rental trailer.i was backing up to it.i was thinking they were going to tell me when to stop.they didn't and I backed into the trailer and scratched my new bumper...ridiculous...and the trailer was covered in 6 inches of snow.i asked if they were going to clean it off and I got no reply.

STEPHANIE O.
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Customer did not leave a comment.

Lawrence C.
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Customer did not leave a comment.

TIMOTHY M.
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The team is professional and the experience is always great. I only use this site because I know i am always treated well and equipment is well maintained and ready at the agreed to time.

NEVA S.
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I rented some furniture dollies, and they didn't have any left, so I had to buy some. Overall, though, a very good experience. The staff was very friendly and professional.

Stephen D.
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Customer did not leave a comment.

JOSEPH S.
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Customer did not leave a comment.

ADALBERTO M.
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They make me feel like I was from another planet... asking me for passports I did say anything because I was in need of the truck truck was frozen with no gas and he makes me feel like I was in front of immigrations judge

CARRIE S.
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Great friendly service. Renting a truck was fast and easy and reasonable.

Angelique C. | Overall Experience |
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Everything was great. I’m finally in my new house. If I ever need storage again, I’ll be sure to use you again. Thank you

JANET D.
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When we returned the truck, Christine explained about 2 tollway charges on 294 we would receive and what to do about paying them. She gave us a receipt quickly. Very nice and polite employee to answer our questions.

JOYCE A.
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Customer did not leave a comment.

Marc B.
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Employees Christina as well as general manager were rude and then lied to protect employee. Will never return to this location.

ROBERT R.
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Customer did not leave a comment.

Dianne R.
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Customer did not leave a comment.

SCOTT S.
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Keep doing the same thing, by providing a clean, good working environment.

MLADEN Z.
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Customer did not leave a comment.

Timothy S.
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The people were great to deal with. Very friendly and helpful. I rent form this location when ever possible.

Victoria S.
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Customer did not leave a comment.

Aaron G.
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A $20 service fee to review equipment brought back seems excessive, especially when the app would not allow me to take pictures from my phone.

Sharon H.
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Keep doing it the same way

Benjamin H.
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Customer did not leave a comment.

YUEN T.
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Continue with good customer service

BERNARD S.
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having a young girl trying to lift the tongue of a heavy trailer is totally wrong. noone else around to help lift. No lift tools to help her either.

NAZARIY L.
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Great people

LAROY G.
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Nothing! The attendant (Allie) made it fast and even hooked up the trailer quickly!

ERWIN H.
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I was just surprised at the cost otherwise, as always, it is a great experience

PHILIP J.
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Customer did not leave a comment.

Michelle L.
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Every person I had interaction with was kind, knowledgeable, informative and patient as my moving needs continually changed.

ADAM B.
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Customer did not leave a comment.

Ulices M.
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The lady who initially took care of setting up my trailer is honestly very professional and one of the best. I have dealt with her in the past and she's very friendly and professional definitely makes you feel welcomed, will definitely be going back for my rental needs. Also equipment worked very well for what we needed it for definitely will recommend this place to anyone who needs a rental.

Ruben C.
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Great experience

MARK H.
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Make it easier to find trailer rental price.

Lindsay T.
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Provide fill up service. The truck I had was almost unbearably loud.

ROBERT S.
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The trailer leaked. Our things got wet

MARK H.
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Nothing. Everyone was very friendly and attentive.

terry K.
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I had a very good u-haul experience from start to finish they really help me through my situation even extended my trailer an extra day so I can get the job done with definitely rap from them again Paul was very helpful at drop off. Very nice clean facility restrooms were Very clean staff was very helpful

Gerald L.
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Customer did not leave a comment.

ALEXANDER L.
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All was great.. manager Phil and the blonde girl with the tattoos I forget her name ,sorry lol are very helpful and always make renting equipment fast and an easy process ...I always rent from this location

VICTOR M.
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Everything went smoothly. It seemed like the cashier took a little longer than it should have but otherwise great experience

Michael G.
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I never write reviews but this time I will. I was hoping to rent a truck up front in person with one of your representatives. He told me just to make a reservation online with the app. Ok, no big deal, I'm tech savvy so it was no problem and easy to use but I was looking to speed things by doing it personally. Only other problem was there is seal problem with the driver side door. It lets highway travel noise in so you can barely hear passenger talk. Other than that no problems. The truck had 100k+ miles and ran like champ. Thank you, you did help me out a lot. I would definitely recommend to a friend. From Michael

Wayne K.
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I rented an appliance dolly to move a refrigerator. When I got it home I inspected it to get a feel for how to use it. Upon inspection, I discovered that the hand crank was not working right. The previous renter had substituted a Bobby pin for a cotter pin on the hand crank! I repaired this myself, no big deal, and reported it to U-Haul. On return, they cut my charge in half for my effort. Thank you for that ! The dolly got the job done also.

Marsha G.
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A piece of cake! Everything's was smooth. The price was reasonable, process quick....no complications Thanks so much!

DANNEY H. | First Impressions |
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Customer did not leave a comment.

Cepriana M.
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No improvements needed. Staff were great. I returned the dolly 10 minutes before closing hoping that they wouldn't already be closing up shop but the female working had a great personality/attitude. I definitely will be coming back again.

DANNEY H.
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Customer did not leave a comment.

Monika B.
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Customer did not leave a comment.

RAY T.
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Courtney Lambie was excellent at the service desk and helping me.

JARROD B.
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Customer did not leave a comment.

DARRELL S.
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Teach your employees the rules for storage. I asked for a unit that would hold my trailer and ended up going to a second location because there were no units available. After several attempts at trying to squeeze in a unit that was impossible to navigate, I had to cancel it. Took the rental truck and my trailer back to the first location and someone there told me I couldn't store a trailer in the U-Haul units. I wasted 2 hours of my time. I should have been told this prior to my reserving a unit. I had to tow my fully loaded trailer 25 miles back home and my truck died and had to have both towed. Had I known the no storage rule ahead of time, I wouldn't have had a tow bill. Owners and upper management need to do a better job training their employees!!!!

Scott W.
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Customer did not leave a comment.

JOSEPH B.
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Needed a van last minute on Christmas Eve. They were open and the staff was very friendly and helpful.

JOSHUA J.
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I like how I was over charged. And told I would not be charged for the moving blankets. I also enjoyed being over charged on my mileage, and something else I enjoyed was how I brought it back on a full tank even though I recieved it on 3/4 of a tank. But hey thanks for the use of your abused equipment that needed service badly and looked like the person that used it before me was blind and driving by brale.

renelda f. | Overall Experience |
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Kristian showed excellent customer service. She was very courageous and helpful. Much better than the service i received from the manger in Calumet City. She save the day thankyou Kristian.

Brianna Y.
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Service at this location was appalling. Had an appointment to move out of my uboxes. Manager had left and was not returning. Uboxes were not accessible. No one called to cancel my appointment. Seriously poor management at this location. I had movers and a truck and trailer with me and drove an hour and a half to get there and was then told the manager Phil was not there, my uboxes were not ready and no one could be contacted.

Michael H.
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All the associates at this location that I had any contact with were friendly, helpful, and got me on my way quickly. I would definitely rent from this location again.

Heather S.
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I reserved a truck for pick-up at 9pm. As I arrived neither the app, the website nor customer service could remove the pick up by hand delivery annotation. I took a cab there and had to take a cab home at a loss of over $25 due to this mistake! I have rented via auto pickup from Uhaul several times with no problem. This was a costly disappointment. I am greatly saddened.

Douglas C.
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Everything was good, good service and people at location

PATRICK O.
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Customer did not leave a comment.

Hanger C. | Overall Experience |
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All was good.

ENOS W.
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I am very upset that i brought vehicle back on time and the employee failed to check in the vehicle on time then charged me for an additional day I emailed in evidence of the time i left the premises at 3 :47 pm after spending about 15mins sitting in my car returning texts and phone calls. attendant checked in the vehicle at 4:21 pm when i was already in Homewood Illinois for a 4;30 appointment. Unacceptable!!!!

Craig W.
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Customer did not leave a comment.

JAY D.
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Customer did not leave a comment.

JAMES E.
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Customer did not leave a comment.

Joseph K. | Overall Experience |
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Customer did not leave a comment.

Anthony M.
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Helpful staff, friendly and made the drop off very easy

DOYINSOLA O.
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Customer did not leave a comment.

everett S.
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I returned the vehicle to location of pickup in under 2 hours for a total of 19 miles. The drop off was not put in the system. I received several calls the following day stating the vehicle was not returned. Call were even made to my wife's job. The staff at the Shererville IN location was unaware the vehicle was returned the following day. Totally irresponsible! I will not rent there ever again.

CLARENCE W.
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I talked to Crystal,she was pleasant to talk to and very professional. She explained to me what I needed to know,showed me my truck and away I went. Thank you all.

STEPHEN P.
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I have to say very very friendly staff,picking up and dropping of I will use this location if ever needed thank you steve parker

Joseph L.
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Courtney was very helpful and kind. Would recommend her and this location to anyone!

ASHLEY M. | Overall Experience |
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Customer did not leave a comment.

COLTON L.
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The tow dolly I rented had a tail light out when I left the store and the employee didn't let me know. I got pulled over for it and when I looked the tow dolly over again the chains never were connected to the tongue of the dolly properly. They were connected to each other not the tongue of the tow dolly. After dropping the tow dolly of and telling the same employee that attached it to my vehicle, all he had to say was he didn't see the light out and sorry for improper installation and that the police officer didn't know what he was talking about. I will never rent from uhaul again!

FREDERICK B.
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Nice people and sincere about helping customers

LENNY D.
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Customer did not leave a comment.

BOBBY D.
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Great experience

ALFRED D.
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Great place to rent a trailer. They r very nice here and know their stuff. Will rent only from them

GERMAN G.
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Customer did not leave a comment.

Michael F.
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They do not answer the phone. I was given the direct number, but they had the phones routed to corporate. I noted there was a problem with my equipment when I arrived home, and was unable to return to Uhaul. I was on hold for 46 minutes, and no one in Schererville ever answered the phone during normal business hours. Young man that help me desperately needs training. First told me my rental was not at the facility, until coworkers corrected him. He took 10 minutes to hook up 3 chains. He could not figure out how to loop the chain through the hitch hole, and hook back to itself. His solution, twist (bind) the chain, until is was not dragging the ground. I fixed this once I got home. He did not review the equipment with me, demonstrate the features, or even ask if I was familiar.

John H.
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Customer did not leave a comment.

JEFF M.
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Customer did not leave a comment.

Anthony B.
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Instruct your employees to get off their collective ass and DO SOMETHING! I had to check in my own reservation online only to be asked THE SAME QUESTIONS I JUST ANSWERED ONLINE! I then had to confirm the condition and gas level of the truck I was renting, all while these two BOZOS were sitting behind the counter AND NEVER MOVED! after that, I had to return to the store after I had left to get the BLANKETS ,THAT I PAID FOR ,THAT WERE NOT ON THE TRUCK. What am I paying for? I'm DOING ALL OF THE WORK. YOUR SERVICE SUCKS! Because of this I was given a $50 refund and I WILL BE FOLLOWING UP ON THIS MONDAY!

CHARLES S.
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Customer did not leave a comment.

Sally L.
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Customer did not leave a comment.

John H.
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This place is great! I use this location a lot, every one is very helpful.

john M.
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Everything went perfectly smooth

Kevin G.
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Nobody was at the counter area or anywhere to be found for at least five minutes. This was the first time the vehicle I rented was clean.

Linda C.
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Customer did not leave a comment.

MATTHEW M. | Overall Experience |
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Phil was an awesome and professional representative of Uhaul. I will be using Uhaul again simply based on this young man

Aaron S. | Overall Experience |
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Customer did not leave a comment.

Gregory A. | First Impressions |
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Courtney and Phil were awesome....

Yvonne S. | Overall Experience |
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Customer did not leave a comment.

JULIA R. | First Impressions |
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Staff was very helpful, curtious, professional and knowledgeable with all my needs. Thank you!

Chris s. | First Impressions |
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Thank you for everything you did for me

amber f. | Overall Experience |
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Customer did not leave a comment.

MARYANN D. | Overall Experience |
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Customer did not leave a comment.

Brandon B. | Overall Experience |
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Customer did not leave a comment.

Kimberly M. | First Impressions |
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The staff (female) went above and beyond to help us with reserving the unit over the phone. Once we arrived to finalize the rental, we were helped right away by friendly staff and they even gave us a lock for free. Although that seems insignificant, it really made a stressful day a little less so. Your team at this location is superior to any other facility I’ve used in the past and I would recommend this facility to anyone in need of storage or uhaul rental. Thank you for hiring quality staff which ensured our stellar experience!

Suzy M. | Overall Experience |
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every person at u haul was great excellent no complains no problems yes I would recommend them to any person that needs to rent or storage thank you every person at u haul you were great to me suzy mcgarr

Pamela B. | Overall Experience |
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Thank you, if I need to I would come back and use you again.

kathy M. | First Impressions |
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Customer did not leave a comment.

Dessie J. | Overall Experience |
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WILL USE EVERYTIME

alvin m. | First Impressions |
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A great trip. No problems

Jonathan O. | First Impressions |
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We had a smooth check-in and were able to set up storage efficiently. Thanks to a great team and we look forward to using you all in the future.

John M. | Overall Experience |
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Good staff

Joshua S. | Overall Experience |
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N/A

Rebecca S. | Overall Experience |
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Thank you for helping with my successful move!

VAN J. | First Impressions |
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Highly rated

VAN J. | First Impressions |
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Very professional and helpful

Renelda G. | Overall Experience |
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Good serv

Renelda G. | First Impressions |
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p;easant staff, but gate issue opening

Cecelia B. | Overall Experience |
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Staff was super. Put my lock on wrong and got a call to come and secure. Not strong enough to get door down, staff came to help. Love your box program.

Daniel H. | Overall Experience |
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I think you people could not do any better then you did

sharon m. | First Impressions |
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I had to keep my truck more days than planned because of poor customer service. The truck we wanted was not available. The storage facility location was unavailable. It was a mess from start to finish

Daniel H. | First Impressions |
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you show me everything I asked Thank You

Cecelia B. | First Impressions |
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Needed tonincrease from 10x10 to a 10x20. Didn’t have one so helped me get to 10x10s. They looked out for my best interest.

Kevin M. | Overall Experience |
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I have had my storage unit close to a year and had no issues.

Lydia B. | Overall Experience |
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Secure and convenient.

Robert M. | First Impressions |
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Everything was kool . Keep it up

Jeffery S. | First Impressions |
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Had major problems with the truck shaking

Melissa E. | Overall Experience |
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Mice tore up all of our stuff!!! I had paid close to 3 grand and all my stuff is now ruined! I contacted uhaul and yet to get a response back to sue over this!!!this is an outrage holes an pee feeces!

Ruth O. | First Impressions |
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The presence of the rat trap in the unit worried me. The folks on site were super helpful.

LATONYA W. | Overall Experience |
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I would recommend this Uhaul facility for truck rental

Lydia B. | First Impressions |
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The employees and services were very helpful. Thanks for making the transition easier.

Don M. | Overall Experience |
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Excellent service

Amy V. | First Impressions |
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I found this location to be very professional and extremely helpful would highly recommend this location

ladena i. | Overall Experience |
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Phil was great!

edwina a. | First Impressions |
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Great!!!

VERONICA A. | Overall Experience |
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Good service.

DENNIS M. | Overall Experience |
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Everything went well.

STEPHEN H. | Overall Experience |
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good service

steve s. | Overall Experience |
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Completely satisfied.

Mary L. | Overall Experience |
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Every thing was very good.

No reviews have been submitted for this location.

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