Please refund policy people are not millionaires like you all no disrespect...its an horrible experience when its so easy for uhaul to collect payment but it almost as if I have to kiss someone's ass to get a refund that's MINE!!!! HOW CAN WE ENJOY THE RIDE WHEN WE KNOW YOU WILL PLAY ASSHOLE GAMES WHEN ITS UHAULS TURN TO PAY BACK I'M NOT A MILLIONAIRE I NEED MY LITTLE MONEY BACK PLEASE THANKSAnge N.
Customer Reviews for U-Haul Moving & Storage of Scott's Addition at The Diamond
Richmond, VA 23230
(@ The Diamond)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The self checkin and drop off was not working on the uhaul website. I was unable to verify my location during pick up and drop off. Luckily there was a manager on duty when I picked up to help me manually checkin through her computer. When I dropped off, I tried multiple times to verify my location. I had no other choice than to just leave the truck there and I was charged the $20 convenience fee for dropping off after hours. Uhaul needs to get this looked at because I turned it in on time but the website failed verifying the location services. I would like a refund of the $20 convenience fee.KRISTENGAIL B.
Customer did not leave a comment.Douglas H. | First Impressions
Customer did not leave a comment.KAROLYNPATRICIA H.
When I went to the location to pick up the truck, I had one of the worst customer services experiences I have ever had with an employee. After explaining to me what I needed to do, she asked me a few questions and was extremely short and the tone in her voice was completely unacceptable. I would describe it as aggressive. It even got to the point where the employee suggested, again in her aggressive tone, "I'm going to need you to calm down", when I was simply answering the question as requested. She later asked to see my phone to see if I completed the check in, and my hands where shaking from the frustration I had with this individual. I unfortunately do not remember the name of the employee but she was the only employee working at this location, in the morning of July 26th. I would suggest she receive disciplinary actions for this, as well as a change of positions, as this individual is not fit to work a customer facing job.Elizabeth C.
My guy Travis works hard over there. just appreciated his work ethics and his communications skills in the work placeJOSHUAPAUL VINCE B.
I thought everything was fine so I really can't tell you anything that you need to improve on I think you got that down patJESSEEDWARD B.
Nothing !! it was easy and very quick to drop off. Great service and reasonable price $$$$Brian S.
Kept locking our storage and saying we didn’t pay for it when we have receipts that we didMaya C. | Overall Experience
Customer did not leave a comment.EDDIELEE H.
The man that handled my pickup and drop off was very nice, and very articulate. 10/10CAINECAMPBELL T.
AwesomenessJessica R. | First Impressions
The manager is not customer friendly openly displays negative attitude the waiting is unbelievable .. I will keep away unless you really need a truck.THABDEMIOUS P.
Customer did not leave a comment.Dillon T.
Customer service was terrible. Ended up calling UHaul's customer service for some actual help.William H.
GM Aza was great; cleaning, scheduling & providing top notch in person customer service. The uhual Co should be pleased to have her as an employee. The uhual Mobil check in process is poor. As providing the information requested, I was â€œdeniedâ€ the opportunity to utilize a vehicle earlier that day. Unless I'm dead, gimp or dying I wouldn't see my self using the uhual Co again, if having to use the Mobil process.Jarron P.
Customer did not leave a comment.Lane J.
Dropping the trailer was very quick and easyJohn B B.
I had to wait quite awhile while the only employee was checking a truck in and did all the required cleaning while I waited for help. I understand the need to clean, but I think he could have done that when two customers were not waiting. Once it was my turn, all went well.Jeanne K.
Aza was excellent. When we arrived she was short handed (the only employee working), and dealing with multiple customers (some of which were being rude and pushy). She handled the situation with grace and expertise. Personally, she assisted us with securing the proper storage facility, backing up and navigating our moving vehicle, and general understanding of the situation at large. Aza is a huge asset to Uhaul. Customer service at her level is rare and should be rewarded as such.Kari S. | First Impressions
Customer did not leave a comment.Clay F. | First Impressions
Customer did not leave a comment.HARVEYLEE B.
Customer did not leave a comment.DAVID P. | First Impressions
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.Grayson P.
Website was very slow and didnt worked, had to go inside in order pick up. Trucks tires were bad and slipped.JAMESELLIOTT H.
Aza is the best. She was super helpful and made the process simple and easy.Andrea S. | Overall Experience
The gas was very low when we picked it up, so we immediately had to get gas. It would be better if the tank was more than 1/4 tank full.Connor P.
Customer did not leave a comment.TIMOTHYJOSEPH W.
Customer did not leave a comment.ELLAWHITE B.
Customer did not leave a comment.Brian M.
Wonderful customer service! These two great ladies were knowledgeable, friendly and very helpful.CHELSEAKRISTEN P.
Aza is excellent. She knows her store, her equipment, and likes her customers. Worked with her all week. Really thought she was great. Made my whole moving experience better.Lauren B.
Customer did not leave a comment.KANGUETCHISTEVEN E.
Change the person on location for the sake of customers She can't control her bad attitude. Not helpful and. The truck was terrible it ran horriblyTAMARAINGRID C.
Customer did not leave a comment.Cathleen S. | Overall Experience
Customer did not leave a comment.SHEILADENISE J.
The gentleman who checked me out yesterday and cleaned the truck after I used it was friendly and a hard worker. I didn't catch his name but he impressed me enough to let you know he is an outstanding employee.DAVID T.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.DANIELLE MICHEL H.
Great service by staff. I had an unfortunate mix up that involved me walking in the blazing heat from another uhaul. The staff realized this, prepared some chilled water, and made sure my check-in experience took less than 3 minutes. Very satisfied by their hospitalityJOHNBACHMAN K.
I just wanted to shout-out an associate for amazing customer service. Unfortunately I did not get her name, but she was a young, skinny black woman with a roughly nine year old daughter. Sunday morning, there was a line of people backed up waiting to rent and a relatively new associate Travis was taking a while with one customer. This woman came in around 9:30, and I got the distinct impression she wasn't actually on the clock. Nevertheless, she jumped in and started working two computers and helping two customers simultaneously, getting people out to vans. She worked really fast and busted her ass helping me carry stuff to my rental when it was my turn. I was really impressed with her work ethic, and she made the renting experience very special. I hope she gets the recognition she deserves!TIMOTHY M.
Terrible service. Reservations were not made. Location was understaffed. Worst experience I have had in a long time. Gate to the outside storage facility was broken everything open to the public. Drove 7 hours with the moving truck to find out the storage units I reserved don’t actually exist. Never using uhaul storage again. Very unreliableDavid D. | First Impressions
Customer did not leave a comment.HARRY N.
Customer did not leave a comment.Cheryl D.
Management was helpful and customer service was really good. UHAUL should ensure the location assigned has the correct equipment on hand. Better communication between reservation department and the customer, corporate and management regarding rental policy. FIX the website!!! Call-in reservations cannot be accessed thru the app or website. This move was extremely frustrating and upsetting. I WOULD NOT RECOMMEND UHAUL FOR ANY MILITARY PCS DITTY MOVES AT ALL!EDWIN L.
Customer did not leave a comment.JOHNMICHAEL N.
I was a happy client. The place is clean and well-maintained and the staff was friendly and helpful.Cora G. | Overall Experience
Nice and easy return. Staff was very friendly and helpful.NATHAN ROBERT S.
Customer did not leave a comment.Searra R.
Aza was very helpful and friendly. Will use again.MICHAEL S.
Customer did not leave a comment.ANTONIOJARROD W.
Customer did not leave a comment.phyllis P.
I rented a van for 2 days only got 1 n then got billed for the 2nd day plus the late fee. Refused to make the due adjustment to my account. Literally stole from me. 2 weeks later I was given a 20ft truck that had a tire w a bent rim n shld not hv been driven. Thank God for David Finkel vendor #3069135. I spent over 500$ in a 2 week period n was mistreated n could have been killed. Disappointed in Kelsey Morgan. So happy to be gone from Manassas n their sub standard service.Cathleen S. | First Impressions
Customer did not leave a comment.SHEILADENISE J.
Customer did not leave a comment.Henry R.
Customer did not leave a comment.mark H. | Overall Experience
The woman working at the front desk yesterday,May 26, 2021, I don't remember her name, but she was absolutely phenomenal. Went above and beyond to help and accommodate us. She was fantastic.Chris M. | First Impressions
Young woman that runs the boulevard location is awesome. Great communication and very friendly. A++JAMESHUNTER C.
Customer did not leave a comment.Matthew M. | First Impressions
Customer did not leave a comment.lott realty g. | Overall Experience
People were friendly and attentiveGREGORY C.
Fast and easy service. Friendly staffJonathan S.
My representative was very polite and had excellent customer service skills. I will alway use this location as long as she is there.MELODYYVONNE K.
Customer did not leave a comment.Gregory B.
Customer did not leave a comment.thomas t. | Overall Experience
Aza was AMAZING from the moment we pulled on to the property and until we left. She and her team were effective, efficient, kind, and professional. Aza demonstrated the upmost professionalism and was able to multi task unlike any other I’ve seen. Rocky, was another outstanding associate. He was cool, collected, and able to assist us with our final steps in a seamless manner. We are so grateful to this U-Haul location and will do business with them moving forward. They truly made the last leg of our move and storage a breeze. I cannot praise them enough, thank you!!!!Morgan B. | First Impressions
Customer did not leave a comment.JEFFREY M.
Customer did not leave a comment.JEFFREYBRYAN A.
Customer did not leave a comment.WILLIAMH S.
There was an error with the drop off location on my account and the team member was super quick to resolve it. He was super polite and friendly. I would definitely recommend going here for ugali needs again.Katherine E.
Aza was AMAZING from start to finish. She was more than willing to help us and she went above and beyond! Additionally, Rocky was very helpful in making sure our final transaction was seamless. We could not be more thankful for their help and kindness.Morgan B.
The truck was in poor condition and was very slow to accelerate and was very noisy. When I opened up the back I found that it was filled with trash and loose clothing from the previous user before me. I then had to take the time to clear out the back of truck and throw out the trash instead of proceeding with my move which threw off my schedule. In addition the self pick up did not work, which caused me to have to go inside to pick up the keys which I did not want to do during the pandemic. When I returned the truck parking was extremely difficult in the narrow parking lot and angled spaces,, and the key drop off was unclear as it seemed to be behind a shelf of boxes. I was very disappointed with this experience and will choose to use other locations and moving options in the futureROBERTALEXANDER C.
Condition of facility was poor (roofing and doors allowing debris to enter the unit). Facility constantly raising price on storage fees with no repairs being made. Facility wanted customers to pay for these repairs! One of the worst storage facilities I ever used.charlene s. | Overall Experience
I've been with u-haul 20yrs. I love this facility it's good business.TAMARA C. | First Impressions
Customer did not leave a comment.Barry b. | Overall Experience
Customer did not leave a comment.grant H.
Customer did not leave a comment.Teresa B. | Overall Experience
Customer did not leave a comment.DOUGLASADDISON L.
Customer did not leave a comment.RAFAELANDRES Q.
Customer did not leave a comment.Dakiesh C.
Customer did not leave a comment.ANDREW S.
Customer did not leave a comment.SARA C.
Customer did not leave a comment.JAMESWALTER H.
The experience was easy going and the sales person was very knowledgeable and friendly!RAQUANDEVON M.
Maybe not the locations fault but the truck smelled like cigarettes and we did find cigarette butts under the seat still. Pretty gross when you need to drive a truck across country.Jeremy S.
Excellent customer service!!NANCYLEE P.
Customer service training Big time, employees need to know that customer needs and satisfaction is first no matter what.Kiera J.
Easy move in and all the folks were very helpful and understanding.Richard F. | Online Move In
Young man (didn't catch name) was very helpful. However, stated to him that truck rented was not in the best of shape (little speed nor wore out shocks)BOBBIE G.
I would give this facility a 5 star but after moving out they double charged me for a storage unit that account was charged. Luckily I will be receiving my refund within two weeks.Sandy J. | Overall Experience
Customer did not leave a comment.SHAROD B.
Customer did not leave a comment.Mark B. | Overall Experience
The young lady that checked me in was outstanding, 5 Stars Name: Azi ????Gary S.
Customer did not leave a comment.Aaron W. | Overall Experience
We weren't allowed to use the restroom in an emergency. Plus the electronic check-in process was more confusing and more work than the typical process. Moreover, it still required going into the store and interacting with an agent - isn't the point of the online check-in to avoid those things?George S.
There was only one person working at that time, and he was back in the storage area, so I had to wait 10 minutes before I was helped. That was the only conJames S.
Customer did not leave a comment.FRANKELWOOD L.
I got charged for gas even through I filled it up exactly the same amount as how I received it. Maybe even a little bit more...Sergio M.
Customer did not leave a comment.Sally R.
The process was super speedy, and the woman who helped us hitch the trailer to our car was great.Jeremy H.
EhBlake T. | Overall Experience
Customer did not leave a comment.MARGART C. | Overall Experience
After realizing the fine print at the bottom of all your trucks say others fees included I wont ever go back. "19.95" really big! And then pretty small it says that. Should say we are going to charge you out the ass and 19.95 is a joke. Nothing negative to say about the staff, very helpful.STEPHENPAUL H.
I did not end up reserving the tow, but i was still charged for it. Also, I was told that the gas was full upon receiving and it was only 75% full. I returned the vehicle with a full tank. How do i go about reimbursement?HAKEEMKHADEEM EA M.
I have had many good experiences renting from this location.Robert T.
Customer did not leave a comment.Laurie Q.
The customer service agent was extremely helpful, professional and efficient in helping me use the â€œnewâ€ technology to complete my contract.LADONNAL M.
Janay had Amazing Customer Service.SHAROD B. | First Impressions
Excellent customer service ðŸ’¯â—DOMINGA B.
Didn't tell me I needed to turn in my truck by 9 am. Charged me for a whole fucking day when I turned it in at 11. Waited 20 minutes before someone got off their ass to check me inJames B.
Customer did not leave a comment.ANGUS R.
Customer did not leave a comment.Evan H.
The staff were helpful and kind.Clintral M. | Overall Experience
Customer did not leave a comment.robert a. | Overall Experience
Customer did not leave a comment.jarcelle w. | Overall Experience
Customer did not leave a comment.Elizabeth D. | First Impressions
No comments here, I have used you before and always been pleased with your convenience and affordability.Dennis B.
Excellent experience. Would highly recommend.Thomas W. | First Impressions
My only issue was the 4x4x4 unit I rented was smaller than advertised. Other than that my experience was great.Darnell C. | Overall Experience
I have used my storage for a few years. I am very Pleased.andrea j. | First Impressions
The a/c was not working, the local office made it right.William S.
I am very upset that the vehicle I chose at a different location had no keys to be found and no one available to help. I was told by U-Haul that I could switch to this location with a bigger truck at no extra cost but it ended up being an extra $100. The team at this location is great. My issues are with corporate telling me the price wouldn't go up and for the first location providing zero customer service and being unable to perform the duties they are contracted to do.Nathan J.
Customer did not leave a comment.Samantha G. | Overall Experience
My only complaint was that I didn't get what I paid for. I reserved and rented a 4x4x4 unit but I received a 4x4x2'9" unit. Staff tried to make it right by showing me another unit but it was the same as the other one. Then I was given the option to rent a 5x5x5 unit as t a higher price but I shouldn't have to pay extra for a mistake that's not mine. I'm still hoping this situation can be rectified. Thank you.Darnell C. | First Impressions
Customer did not leave a comment.James R.
Customer did not leave a comment.Matthew B.
The only problem I encountered was that I had to buy a lock from this facility, even though I had high security locks in my possession at the time. I don't think they should be able to force a $15.00 lock on a person when there are cheaper, just as good, locks on the market. I did find the staff friendly and helpful and I know they can't help it but i feel it would do a great customer service if gutters were attached to the units to prevent being dripped on from rain or melting snow. It makes it uncomfortable to be dripped on or my items getting wet because of the drip.Aldo D. | First Impressions
Customer did not leave a comment.John N.
maybe have two staff on duty to limit the wait time, although the time was minimal.....5-8 minutes.Anita B.
We were given a trailer that was full of rocks and dirt. We were assured that we would not have to pay a cleaning fee when it was returned which was nice since we did not make the mess but we should not have been given a dirty trailer to start with. In addition we were charged for insurance which I did not agree to.Jessica T.
The guy who waited on me was awesome,Henry W.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Jessica V.
Although it may be in the fine print, changing a customers pick up location last minute, is unacceptable! There are many more ways to accommodate this than asking the customer to accommodate you! I think UHaul has forgotten what customer service is, and they have definitely forgotten it's the customer that keeps them in business!Jason L.
Customer did not leave a comment.Tammy P.
Every thing went well. The guys were great.Elte T.
Very good staff.robert a. | First Impressions
Representative was very helpful and thorough. Loved the experience.Bonnie B.
Great people to work withJames R. | First Impressions
Both Macy and her associate that helped me sign in for the first time on Sunday afternoon were outstanding. I had a storage unit here at this location off and on from 1988 to 2004, but this experience was SO MUCH DIFFERENT THAN past experiences! Many thanks to Macy and her associate!!!!!John G. | First Impressions
Customer did not leave a comment.Josephine C. | First Impressions
Customer did not leave a comment.Becky D. | Overall Experience
Customer did not leave a comment.Anne Marie W. | Overall Experience
Customer did not leave a comment.norris s. | Overall Experience
Very convenient and hassle free. Thanks.JOHN M. | Overall Experience
Lance and Macy were the most helpful staff members. My moving experience has been very stressful, but they made it easier by being flexible to my needs and communicating clearly about everything. They are the best and deserve the world.Malika T. | First Impressions
Clean facility, friendly staff, and great rates!Becky D. | Overall Experience
Customer did not leave a comment.Michael H. | Overall Experience
Customer did not leave a comment.Anne Marie W. | First Impressions
I think it’s robbery that I paid on time, in full via automatic payment every month for 4 years giving Uhaul over $3,000 and yet when I moved out on July 1 I was not able to prorate my final month payment and receive a refund of $32.47. That takes a lot of nerve. I spent more than that on boxes but not a cent of it at Uhaul because of your unfriendly customer policy.karri ann A. | Overall Experience
Excellent customer service from the person who helped me with my reservation.Becky D. | First Impressions
Worker was incredibly helpful in solving my issue and assisting me any way possiblebrock c. | First Impressions
Customer did not leave a comment.Beth H. | First Impressions
Customer did not leave a comment.jeffrey K. | First Impressions
Customer did not leave a comment.Thomas E. | First Impressions
Customer did not leave a comment.Arlene T. | First Impressions
The office staff and lady who took me around the lockers were amazing. Perfect location and facility.Richard S. | First Impressions
Everything went well. Terms were clear and followed.Barry R. | Overall Experience
Staff was helpful and made sure my needs were met. Facility was a cleanElizabeth D. | First Impressions
U-Haul Rep was friendly and helpful. Efficient and pleasant.Barry R. | First Impressions
we had 3 different units over a 10 year span, one unit had some leaking and paint flaking off onto our items. We used a drop cloth to cover our belongings.BARBARA S. | Overall Experience
Friendly and helpful folks here. Well-run and clean place.Jonathan S. | Overall Experience
Great staff! Not really alot of opportunities to go the extra mile in truck rentals but the staff at this location really wowed! Definitely my location for future rentals!Jermell F. | First Impressions
I would recommend your services.DAVID L. | Overall Experience
It was my very first time ever needing and using a storage and it worked out great. Thank you for the use!saundra b. | Overall Experience
Everyone was very friendly and very helpful!!!robert w. | Overall Experience
I probably would not have added a comment if it wasn't for Calvin, a uhaul employee. Calvin happened to show up as I was moving out of my storage unit and helped me load my trailer. He was ausome!James P. | Overall Experience
As far as Customer Service: Shikira was perfectly lovely & more than helpful throughout the entire process. She rates *****. Accessing the facility was tricky. Need more access doors.Jennifer M. | First Impressions
Shakira was Wonderful to work with. She made sure my daughter and I were all set before she left for the day and was as helpful and pleasant as any service person I’ve ever dealt with. Thank you!!!shelley t. | First Impressions
The staff was very helpful.Larry I. | First Impressions
The employee was friendly and patiently answered my questions.Melanie B. | First Impressions
Girl at sales counter was very nice and helpful.MIKE F. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!