Customer Reviews for U-Haul Moving & Storage of SE Seattle

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of SE Seattle

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joseph S. on

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Things couldn't have gone better! On time, fast, explained the hitch features to me. Very friendly and professional staff. The price was great too!!

Rachel H. on

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Jenny is the best. There was one incident with an employee being rude, and she took care of everything. It wasn't her fault but she took care of everything, and was kind. Give her a raise. Seriously.

Lake H. on

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Some of the staff were sluggish, non-proactive, and unhelpful. It was difficult to get accurate information. However, one employee named Tina (or Jeanette) was great, and why above and beyond with her excellent service and attitude.

Stephanie S. on

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Bruce H. on

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Jeffrey D. on

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Showed up right at 5 and 2 teenage kids working behind thw counter told me that they were closed and to walk around the back of the building to drop the keys. They also told me id have to pay for a whole other day, which I got charged. Fuck you U Haul never renting from you again.

Yodit T. on

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Christopher S. on

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Linh T. on

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Antonio E. on

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Ensure proper signage is set for client parking.

vinit j. on

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David A. on

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K.Spencer H. on

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Great drop off experience, staff was really helpful and efficient, and friendly.

Jordan S. on

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They did not have a truck ready that I reserved online and confirmed by phone. I had to go to a farther location to get my truck. And, I was charged for the initial reservation when I didn't even get my vehicle!!

Aaron V. on

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Flozzell T. on

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I love this U-Haul the peoples are so friendly and professional and I will always go to this location.

Robert F. on

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Same amazing customer service

Shannon W. on

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This was not ANY WHERE near my home and I had to take a $30 uber to get there.. very disappointing that Uhaul can't go the extra mile and deliver the proper vehicles to the Uhaul location that I thought I had booked on-line (Ballard, a $7 uber ride).

sarah s. on

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Very friendly staff, fast service

shawn b. on

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A follow up call would be nice

Daniel M. on

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Jenny and Kimberly were absolutely amazing!

Theodore S. on

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John found me a box truck when no one else could, I had it back the same night. I would have been in trouble without him and moving out on time!

Joe F. on

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Micah D. on

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Chris O. on

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luke m. on

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Linda M. on

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Was quoted $120 for rental but was Charged $160. There was a big line of customers and I couldn't advocate for myself. The Owner had a name tag that said that. Said show the email where the price was he would honor it. Showed two emails which confirmed order but not price. He claimed he couldn't open email where it showed price. Felt ripped off.

James M. on

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Carol F. on

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The manager was very rude

Dor F. on

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Tina S. on

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Jeff H. on

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Jenny was great! Very helpful and kind. The other employees were also helpful too

michael c. on

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The manager John was extremely helpful and knowledgeable and courteous to work with.

Sean O. on

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Delbert M. on

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Thanks

Bryan W. on

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I Am So Satisfied with the service I received at this business!! Over the top! SE Seattle!

Mary Elissa P. on

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The location is small for the amount of customers they get but everyone was friendly and very accommodating that my time with them was extremely stress free!

Jesus P. on

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Staff was extremely knowledgeable and the owner went above and beyond to help clear my truck. Thanks!

Meagan Q. on

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Great service!

Angelicia C. on

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Super nice. Understaffed, but the employees do their best.

Steve P. on

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These questions are not very relevant to u boxes

Eric O. on

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Helped me set up my UBox delivery from Washington DC. Very smooth and get service

mason s. on

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Very friendly staff!

Kristy C. on

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My U-box was delivered to my home. I was told the day before delivery that the driver would call me 30 minutes prior to arriving but she never did. That was a little frustrating but she did apologize.

karen s. on

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Would need a elevator for disabled customers .

Lukas L. on

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The staff who dropped off and picked up my U-Box were very friendly, helpful, and professional.

Bradley L. on

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Friendly and helpful staff who made the visit easy.

David H. on

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Staff were very helpful. They quickly positioned my U-box for convenient unloading.

Cayan B. on

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Staff was always extremely helpful. Storage unit and building was well maintained and very clean. The only thing I would suggest to change is longer access hours (without having to pay extra).

Stacey B. on

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John and his team are the BEST people I’ve worked with in decades of moving with U-Haul and, I have moved a lot over the years. 3 years ago I swore never to use them again,,,glad I changed my mind, TY

michael c. on

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Staff was very courteous and efficient.

EMILY W. on

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After over two hours at the Rainier store, where the employees were kind but seemingly untrained and significantly understaffed, John and the rest of the team at the SE Seattle location were amazing.

Tracy B. on

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Good people

caitlin r. on

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Storage unit worked great!

Kelly W. on

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U-haul is the most TERRIBLE company - I will never work with you again!

Josephine G. on

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Like the staff. Convenient location and rental vehicles are always clean and good condition.

YVONNE M. on

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Had the storage unit for several years, there were a few issues with payments they did not receive. Once it was sent to collections and I had no idea until I received a letter. They need more staff.