Customer Reviews for U-Haul Moving & Storage of Skye Canyon

1927 reviews

8525 Oso Blanca Rd   Las Vegas, NV 89166
(US95 and Horse L on Horse L on Grand Canyon L on Grand Teton L on Tee Pee)

(702) 366-0580

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(702) 366-0580

8525 Oso Blanca Rd
Las Vegas, NV 89166
(US95 and Horse L on Horse L on Grand Canyon L on Grand Teton L on Tee Pee)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I called and reserved a van and everything went well. It was there and I returned it the same day. It was clean in good shape and fit my need. I would recommend this uhaul location.

Stephen S. 
Rating:
4.0

Having better prices and cleaner vehicles

BRANDON MATHEW G. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK C. 
Rating:
5.0

Everything was smooth and the person who helped us was great

Marisa H. 
Rating:
5.0

Customer did not leave a comment.

duane m.  |  First Impressions 
Rating:
5.0

While the truck I rented had no issues when I had it. Numerous ‘dummy' lights were on while I was driving it. I didn't know if something was really wrong or that it was just a reminder to get service soon. Maybe make sure all the repair reminder lights are taken care of before renting out.

Stacy M. 
Rating:
4.0

Have more pick ups on hand

EDWARD STANLEY C. 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
5.0

Customer did not leave a comment.

Amy J. 
Rating:
3.0

The last 2 times I've rented from U-Haul here in Vegas I've had to use one card to hold a truck and another to pay with because the stimulus card shows up as a pre paid card. I run a Business and have always followed every single one of Uhauls rules yet here we are heading into the weekend and my money is still tied up with the banks. I would have loved to treat my Daughter to anything she wants this weekend yet here we are with my money all tied up. How can I remain positive when I've been working my ass off all week yet my 5 year old Daughter can't have what she deserves? Fuck Biden and Harris!!! I may just take my money elsewhere.

Dana W. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

The drivers door was in disrepair and did it properly close. As I drove down the highway I could hear the wind whistling through the partially open door. When I brought it to the attention of the staff at the Uhaul location they said oh yea its been like that for awhile now. You just have to slam it really hard. Did not feel comfortable in the vehicle but it was already rented and I simply could not unload it and swap trucks. A little disappointed.

Billy K. 
Rating:
5.0

From start to finish the rental was handled in a very efficient and friendly manner. I will definitely rent from your company when the need arises! Mike Thornton

MICHAEL SHANNON T. 
Rating:
1.0

The Manager Robert gave away the unit I reserved the day prior with employee Travin, forcing me to find a new unit somewhere else and pay more money. I've had a larger unit for 3 years and was downsizing to a smaller unit. He wouldn't even look at me or the papers on the counter that were from the previous day, for my unit. He also charged me for moving pads that i didn't use and that weren't even equipped on the truck I rented a few days prior. Other employees were present with both horrible experiences with Robert. My wife was shocked when Robert said "people buy units all the time, I don't know". When i closed my unit out Travin was working and all he could tell me was that Robert just sold the unit. We are long term customers in both trucks and units and have never seen anything like this, and to do it around your employees just shows them that this type of customer satisfaction is okay. The worst service i've experienced in a very long time.

AARON T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Good service in and out quickly. Equipment was good. Truck was cleaned perfectly.

James E. 
Rating:
4.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

AARON MATTHEW S. 
Rating:
5.0

I have always been pleased with Uhaul personal n they way they have service me !

Dean G. 
Rating:
5.0

Not only was this location clean and organized, your employees here are friendly, professional, courteous, and helpful. They let me return the truck there because the kid where I picked it up failed to give me a drop off address, and they waved the fee for not dropping it off at the right place. They couldn't help with everything though, and gave me the number for their boss. And I'll be calling it in the next few days to go over some of the things the other kid overcharged me for. Or he can feel free to give me a call at his convenience because I'm busy moving into a new house.

Steven W. 
Rating:
4.0

Not comments

CHARLES SIDNEY W. 
Rating:
5.0

Nothing excellent service

TREMAYNE SEAN W. 
Rating:
5.0

Customer did not leave a comment.

VICTOR PATRICK L. 
Rating:
5.0

The experience was outstanding by all

CHARLES SIDNEY W. 
Rating:
5.0

Great customer service

JOSEPH ELLIOTT V. 
Rating:
5.0

Customer did not leave a comment.

Brian J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT LOUIS P. 
Rating:
5.0

Professional, courteous and helpful staff.

JESSICA F. 
Rating:
5.0

Customer did not leave a comment.

Edwin F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EDWARD O. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

Keron A. 
Rating:
5.0

Excellent service!!!

ALAN P. 
Rating:
1.0

My catalytic converter was stolen. Your place is NOT safe and secure and you need to quit being cheap and hire a security guard. I will NEVER rent from there again!!! The insurance people you use were rude and nasty and denied my claim. Good luck! You were mentioned on YELP!

Michelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Imer C. 
Rating:
5.0

Customer did not leave a comment.

david c.  |  Overall Experience 
Rating:
5.0

Robert was excellent. He was very helpful,efficient and very courteous. Would rent again from this location if the need arises again.

VICKI ANN S. 
Rating:
5.0

Customer did not leave a comment.

eduardo m.  |  Overall Experience 
Rating:
2.0

You need to put on your website in BOLD that when you arrive you're required to give a name and number of A reference that is immediately available right then to be called and spoken to. That is very inconvenient as you may not always have someone right at that moment that's even available or by their phone to answer. That needs to be told to your customers ahead of time so they can prepare or don't make it mandatory that you have to have that reference available to be called. You should only have to list a name and number of someone. Especially as a repeat customer I shouldn't have to keep doing that if I haven't had any previous issues. First time customers I understand. Repeat customers that should not be a requirement and makes experience very unpleasant.

Camille H. 
Rating:
4.0

The mobile check in experience was not good. There were things that could have been handled before I showed up. Ie, upload drivers license, upload alternate contact etc. but has to stand around for a while having to upload this stuff once I got the the location. Mobile check in is not good.

ROBERT ALEXANDER M. 
Rating:
5.0

Nothing to improve. Vehicle was satisfactory, as well as the person who helped me at location and over the phone. 5 out of 5!

JESUS C. 
Rating:
5.0

We always use this location. Love the people. Always professional, courteous and seamless.

Arion B. 
Rating:
5.0

great customer service

VICKY LA NELL G. 
Rating:
5.0

The whole online check in is a waste of time.. you still have to do everything when arrive. Does not save time as it says

David S. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
4.0

Customer did not leave a comment.

Brady B. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Isaac W. 
Rating:
5.0

Customer did not leave a comment.

BRETT DEAN A. 
Rating:
3.0

Offer military rates and allow customers more flexibility to adjust their orders, such as changes to return location to other uhaul stores.

DANIEL ARDEN W. 
Rating:
5.0

The staff at the Oso Blanco location were friendly, professional and fast. Easy to check out and check in and everything was clean. Great experience.

Erik O. 
Rating:
5.0

Robert was extremely professional and polite. He’s very thorough with providing all information.

Tenesah J.  |  Overall Experience 
Rating:
5.0

Nothing, you guys were great!

Adrian T. 
Rating:
5.0

Convenient and clean. Staff is always friendly and helpful.

RONALDO S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina C.  |  Online Move In 
Rating:
3.0

Some of the staff need to be more polite to the paying customers we contribute to their paycheck 🙄 Some of them were extremely rude I wish I had gotten there names most of the females were rude I'm sorry

carmen r.  |  Overall Experience 
Rating:
5.0

Gentleman at the front desk was very professional

jayson s.  |  First Impressions 
Rating:
1.0

The key was not where it was supposed to be for me to pick up the truck and I was badly inconvenienced being stranded in the cold awaiting a ride because the employee at this location didn't pay attention to what they were doing! Caused me a 3 hour delay on my task.

Anita G. 
Rating:
5.0

I witness a Staff member multitasking to meet every one needs inside and outside the store. I was impressed about his work ethics. Also, he was very friendly

narvell C.  |  First Impressions 
Rating:
5.0

Very disappointed in the maintenance of the vehicle. The issues with this truck could have been life-threatening to myself as the power steering and power brakes went out when the serpentine belt broke. The time it took to fix sent me back severely and no partial refund was provided

TRACEY O. 
Rating:
5.0

Robert and his team are excellent

noah m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA D.  |  Overall Experience 
Rating:
1.0

The people at the drop off location were ridiculous! Beyond the level of unhelpful. Filled with attitude. For being 15-16 years old which is how old these two young boys had to have been because that how they acted they sure do lack a HUGE understanding costumer service.

Adam K. 
Rating:
5.0

Customer did not leave a comment.

BROOKE ALEXANDRI T. 
Rating:
3.0

The cleanliness around the area and parking lot has become very dirty looking. I've noticed a change over the last year.

JIMMY DALE M. 
Rating:
5.0

Customer did not leave a comment.

TINA MARIE K. 
Rating:
3.0

Hi This was the worst rental I ever had with U-Haul. 1. I booked a 15ft trailer around 10 days before departure for pickup in Oxnard, CA or Ventura,CA. 2. A 15ft trailer was confirmed at his time 3. 2 days before pickup I got the run around from U-Haul. Pick up in Ventura, Hours later pickl up in Westlake,. Next day pick it up 35 mls away in Simi Valley. 4. Pickup was originally booked and sheduled at 9.30 AM. Finally I got the truck by 1.15 PM !!!! 5. All of a sudden I was given also a 10ft trailer only ?!!! 6. Therefore: a. I could not pick up all my storage and had to extend the storage place. Costing me $ 95 for an additional month b. As the 10ft is only a 2 seater, I had to buy a ticket from LAX to Las Vegas for my greanddoughter . Another $ 65 c, Further my wife has a handicap, so she would have needed our granddoughter on this trip. d. To TOP THIS ALL you gave me an UNSAFE truck. Front right light was not working. Driving in the night from LAX to Las Vegas was therefore a unnecessary and dangerous risk. ( Pics of the malfunction light is available on request.) 7. The proper authorities will be informed by me accordingly My family and I was incovienent unnecessary costing us our health. Since the error is on the part of U-Haul I would like to have a full refund of the rental of the truck I paid on my credit card.

JOERN D R. 
Rating:
5.0

Not a local issue but why do I put all my info (cc info, driver liscence picture, ect.) in the system and then have to do it all over agaim at the local office. I was under the impression to reduce COVID 19 exposure and speed up pick up/drop off times was the point of pre register and all. Nor passimg the common sense test.

JOSEPH BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

JUDITH ELLEN L. 
Rating:
4.0

Robert was extremely efficient, polite, professional. He asked questions to make sure I had everything I wanted and needed.

TENESAH LASHUAN J. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
1.0

The price was raised three times. Management pretended to make an adjustment and did nothing. I was living overseas and felt helpless, as if my hands were tied with all of my possessions at your mercy. They said they could not change the increase but would give me a credit, yet they did nothing. I chose it for all of the above reasons but ultimately i would never recommend them because i felt taken advantage of when i was most vulnerable.

SHARON W.  |  Overall Experience 
Rating:
5.0

Extending the storage hours access to midnight would be incredibly helpful. Even if it requires a call ahead with specific access permission. I'm sure some customers, including myself, have non-standard work hours. The extra time would be beneficial.

CONOR JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

Dashika L. 
Rating:
5.0

Customer did not leave a comment.

Dawn S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEGAN ELIZABETH H. 
Rating:
5.0

Used my phone for everything. Pretty seamless experience. Only room for improvement would be to wipe off the chemicals used on the dash from the instrument panel as it made the photos I had to take of the fuel and milage blurry.

James F. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD P. 
Rating:
5.0

Customer did not leave a comment.

IRENE MARIE D. 
Rating:
5.0

No improvement needed at this location staff very well trained and respectful.

DASHIKA ROSHAUNN L. 
Rating:
2.0

We reserved a truck with you only to discover upon pickup it wasn't available.. it took almost two hours to rectify and it cut into my moving day. Location was not very apologetic and seemed unconcerned.

TODD ALEXANDER T. 
Rating:
5.0

I think your total price of $27+ for a 5'X9' trailer is a bit much, and not in line with your competitor's pricing. I chose Uhaul because you were close to my home.

John S. 
Rating:
5.0

Customer did not leave a comment.

Leroy G. 
Rating:
2.0

When I bought back a dolly it did not get checked in correctly and got a phone call saying I still had it. I did not have it.

Jeff B. 
Rating:
4.0

Only thing I wasn’t happy with was the prices going up consistently. Also, on more than one occasion, I was called and told my storage unit was found unlocked and open. I never really went to my storage unit so this was very disturbing, and i assumed my unit had been broken into. Upon having to leave work each time I was called with this info, I went to the unit only to find it was the unit next to mine that was left open. While I appreciate the call, I would have liked someone to check better before calling and making me panic.

Holly S.  |  Overall Experience 
Rating:
5.0

Making sure items are working properly

Donna M. 
Rating:
5.0

Good service. Easy to rent. Thanks

Belinda T. 
Rating:
5.0

Customer did not leave a comment.

Jason Y. 
Rating:
5.0

Customer service was very professional

Jason Y. 
Rating:
5.0

Customer did not leave a comment.

laurie H. 
Rating:
5.0

Extremely efficient

Natalie K. 
Rating:
5.0

Everything was to satisfaction. The agent that helped me was nice to work with and very professional.

ROBERT PETER JOS B. 
Rating:
5.0

Customer did not leave a comment.

DENISE MARIE T. 
Rating:
5.0

Best place so far and price is great

elka K.  |  Overall Experience 
Rating:
4.0

Computers were out had to come back 2nd time .

Micheal M. 
Rating:
5.0

Customer did not leave a comment.

SARAH E W. 
Rating:
3.0

Three employees were in the store with no other customer other than me. I was asked to wait a few minutes. Again, issues with someone answering the phones. Let folks know first off that an answering service is taking the call.

DELOIS KWACA LYN W. 
Rating:
3.0

While facility and the person was nice, your systems were down and it was a pain to even get storage which I had already reserved. Code wouldn’t work, I don’t have my access card, etc.

CARMELLA G.  |  First Impressions 
Rating:
4.0

Everything went smoothly. The check in and drop off process was very quick and efficient

CECILY KATHERINR W. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Arthur R. 
Rating:
5.0

Customer did not leave a comment.

Cecily W.  |  Overall Experience 
Rating:
5.0

Just had to go back and pick up dolly and blankets

CHARLES PAUL A. 
Rating:
5.0

Your staff member did an excellent job. Professional and pleasant.

DEBORAH D. 
Rating:
4.0

I got the room size I wanted and it's close to the elevator!!!

Donni M.  |  First Impressions 
Rating:
5.0

Friendly, helpful staff. Easy access to load and unload.

Marcia R.  |  Online Move In 
Rating:
5.0

The gentleman was absolutely awesome!!!

DEAN S. 
Rating:
4.0

Very respectful. Associate had to juggle 3 customers and a busy ph. Excellent service

Rating:
1.0

Vehicle counted more miles than was actually gone and staff wouldnt do anything about it. If trucks are reading more miles than they should that seems to be illegal.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

JULIA N. 
Rating:
4.0

Customer did not leave a comment.

Anthony Y.  |  Online Move In 
Rating:
3.0

Some of the employees were very knowledgeable and pleasant others were very sassy and not helpful there was a pregnant woman who was very sassy and not helpful

BETTY CRISANTA C. 
Rating:
5.0

Customer did not leave a comment.

LARRY ALAN K. 
Rating:
2.0

The lady that checked me in was rude and does not know what she has available to rent I reserved a cargo 5x8 trailer and she told me it was not available after I did the online chk in and paid for the trailer then she did not want to rent me the trailer she tried to tell me in rented a utility trailer I showed her the on line chk in trailer picture and the info on it and she continued to to tell me I was wrong then another gentleman came out to help and said I did order the right trailer

Kevin A. 
Rating:
1.0

Tiana was awful. Refused to help or explain the process of picking up vehicle. She was just very rude and unhelpful.

TAMMAM JAMIELAH W. 
Rating:
5.0

Easy to work with. Accommodating to my business needs.

Mark L.  |  Overall Experience 
Rating:
5.0

Only negative was the condition of the truck...so many dinks and dents to count, door did not close properly. But the move went well.

Shigemi S. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Florinda T. 
Rating:
5.0

Nice, clean, professional with great hours

LANITA A. 
Rating:
5.0

Customer did not leave a comment.

BREANNE ESTELLE T. 
Rating:
5.0

Real helpful to me close to my house.

ROBERT M.  |  First Impressions 
Rating:
1.0

The storage unit was fine until it was time for me to move out a couple days before the next billing cycle I was moving this stuff by myself from Las Vegas to California I only had two days to clear out the unit and asked the lady at the front desk if I can use the Dumpster to clear the rest of the things out that I didnt need she told me that there was a fee and I said OK I’m fine with that then she said that it was full and she didn’t know when it was going to be emptied out I said do you have a date or time? She said I don’t know it could be tomorrow morning it could be in the afternoon I felt like she was being very rude and short with me However I needed a more helpful answer because I knew that it was only me removing the items and that I need to get them out in one day I was not able to do that because I was not getting any clear answers so I told her I didn’t want anything in there and removed the lock. I now live in California and ever since then you guys have been bothering me with Bills saying that Owe a balance when I don’t need or want any items in there to my knowledge moved out of the unit. If the lady upfront was more helpful I would have removed those items and you guys wouldn’t have anything to Bill I’m not sure why you guys didn’t just throw stuff away anyways when I tell the rep every time you guys call that I don’t want the items and I moved out.

Dominyque H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Y.  |  Overall Experience 
Rating:
5.0

Travon was exceptional. Knowledgeable, friendly and very helpful.

Susan G.  |  First Impressions 
Rating:
4.0

The price was acceptable, however, I don't like the prices going up frequently. They did notify us when prices were raised. I would still recommend them and would use again if needed.

ELIZABETH M.  |  Overall Experience 
Rating:
5.0

Excellent Team

Frank W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery b.  |  First Impressions 
Rating:
5.0

Very Friendly, Helpful, all with a sense of urgency and service! Thank You

Scott H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert L F.  |  Overall Experience 
Rating:
5.0

Very attentive staff , always clean facility , temperature very comfortable to load/unload Easy access / parking , location near freeway great

Ken K.  |  Overall Experience 
Rating:
5.0

Mike was extremely helpful and willing to answer all the questions i had.

Wayne H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kayla l.  |  Overall Experience 
Rating:
3.0

Everytime I went to my storage unit it was hot in there. What sold me on getting this unit was that it was supposed to be air cooled but it was never cool in there. Besides that staff, security, and cleanliness was wonderful!

Sumhar M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barb D.  |  Overall Experience 
Rating:
1.0

I spoke with a young lady that was so rude. Also I got different info from each person I spoke too. These guys unloaded the uhaul and put my things I. The most expensive storage unit they had. The u it wasn’t even 1/2 filled. My things would Gabe fit in something half this size for half the price. Some of my things were damaged and missing. Glass broken and my antique hutch that’s very Heavy was broken beyond repair. Glass to my living room tables broken. Book shelve broken. I think you guys did a very poor job. I need someone to be held responsible for the damages. Of course I’ll NEVER utilize you guys service EVER again.

kimberly p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
5.0

Keep up the good work.

Craig N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arlyn C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia L.  |  Online Move In 
Rating:
5.0

Over 10 years and 3 different owners. U haul was the best. Always helpful and friendly staff. Perfect facility.

STUART T.  |  Overall Experience 
Rating:
5.0

I had a storage unit for 2 1/2 years at this facility. I never had a problem with anything. The facility was always clean and well lit and secure. The staff was always friendly and never had any problems. I highly recommend this specific uhaul store for any storage or moving needs you may have. I would definitely use this store again for any needs I have in the future. Thanks for a great experience!

MARK N.  |  Overall Experience 
Rating:
2.0

The overall experience with UHaul Storage was alright, but I am deeply upset with the Corporate operation. According to this facility's management, all communications are generated and sent from the corporate office. During the past 4 months - the Coronavirus period - UHaul continued standard operations with no regard to our limited funds. They continued to demand on-time payments and added the $20.00 Late Fee, plus emails and letters were mailed out to notify us about charging their $50.;00 Lien Fees if payments were not made within their time limitations. We responded within 24-48 hours to the Corporate email with no response at all from UHaul. We find it difficult to believe that major businesses have announced that they are being most cooperative with the consumer, allowing them to make later payments or set up a payment plan without penalties during this difficult time, but there was no such announcement or similar offers from UHaul! Even Landlords of Housing Rentals have been encouraged to be more lenient with their tenants and have been instructed by our Federal and State Governments that they cannot evict tenants during this difficult times! I may have elected to continue renting my storage space at UHaul for a longer time, but corporate's failure to follow suit made my hasty decision. I have no complaints with the Oso Blanca facility's management, they were courteous and as helpful as possible - it's the Corporate "Big Wigs" that I am completely upset about. For this reason alone, I would never recommend UHaul Storage to anyone.

Linda Joy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA L.  |  Overall Experience 
Rating:
3.0

Maintain fluids on vehicles

Nehemiah M.  |  Overall Experience 
Rating:
3.0

The price for the unit was high, and continued to increase to the point it was not longer affordable. Two staff members I previously spoke with were always grouchy (not the man that helped me close my account).

Tabatha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette A.  |  Overall Experience 
Rating:
5.0

The young lady that helped me made this experience extremely easy considering I was pressed for time and didn't have many options. Thank you

ERNEST H.  |  Overall Experience 
Rating:
2.0

The place was fine. Normal storage facilitie. It was over priced compared to competitor, we just liked the location. I received a note that were raising the price another 10$ so I moved my stuff out.

Amanda M.  |  Overall Experience 
Rating:
1.0

Extremely POOR customer service. Workers were not on the same page. Got lots of mixed information.

kimberly p.  |  Overall Experience 
Rating:
1.0

Extremely POOR customer service

kimberly p.  |  First Impressions 
Rating:
1.0

Extremely POOR customer service

kimberly p.  |  First Impressions 
Rating:
5.0

Teairra was awesome and extremely helpful. I also spoke with a different woman on the phone I wish I could remember her name but she was awesome too. I'm thank you for making this hard time easier

Lorina H.  |  First Impressions 
Rating:
5.0

Very Clean! Well lit, always felt safe. Friendly staff! Would recommend!

DEBRA C.  |  Overall Experience 
Rating:
5.0

I would absolutely recommend this location for storage,. Everyone was very friendly and helpful.

PATTI (UPS) G.  |  Overall Experience 
Rating:
5.0

The staff was swamped the day we came in as it was the day before Thanksgiving! But, they were kind, calming , efficient and informative. Their help was truly appreciated!

Rosilyn C.  |  Overall Experience 
Rating:
5.0

I forgot the guys name but he was amazing

PATRICK M.  |  First Impressions 
Rating:
1.0

Most horrible experience I've ever had. I was charged an extra day for the truck due to your mistake of giving me a deflected key pad for entrance to the storage. Very unfair!!!!!

Betty M.  |  First Impressions 
Rating:
5.0

Very clean.. easy access... the carts are well maintained and helpful.. Good management

Ruben B.  |  Overall Experience 
Rating:
5.0

This is my first time using a storage facility and I must say that it was the best I could have hopped for. Helpful staff, extra clean and secure facilities!

rosaura D.  |  Overall Experience 
Rating:
1.0

You still did nothing to fix the problem with the paperwork on the email because it still said Julia brown. So like I said before you need to get an email from Julia Brown .

Julia B.  |  First Impressions 
Rating:
5.0

Friendly person I worked with.

William A.  |  First Impressions 
Rating:
3.0

its was a average experience

damion b.  |  First Impressions 
Rating:
5.0

Tierra and Robert were extremely professional and awesome!

jona l.  |  Overall Experience 
Rating:
5.0

Staff was veryhelpful and pleasure to work with.

Jack & linda S.  |  First Impressions 
Rating:
5.0

Great customer service and fast service.

steven c.  |  First Impressions 
Rating:
5.0

The management was absolutely awesome, very customer oriented.

BRIAN A.  |  First Impressions 
Rating:
5.0

All went smooth & timely!

R Dawn C.  |  First Impressions 
Rating:
5.0

Very friendly reps. When I walked in the manager was busy, there was a line and the phones were ringing but she kept letting the customers waiting know she will be right with us. Very nice atmosphere

Michelle M.  |  First Impressions 
Rating:
5.0

Busy location, but there are always very helpful and polite.

Gary S.  |  First Impressions 
Rating:
5.0

The service I experienced was OUTSTANDING! Teairra was very welcoming and helped me out so much. She was patient && very professional. I will be referring this location to everyone I know!

Patricia H.  |  First Impressions 
Rating:
5.0

Excellent customer relations. The staff is friendly and responsive to customers needs.

Victor W.  |  Overall Experience 
Rating:
5.0

They helped me change units on the same day and cleaned the new unit before they gave it to me.

JOSEPH F.  |  First Impressions 
Rating:
1.0

U haul picked up my rental truck because I had a heart attack my check books were stolen out of my boxes and they wrote 1890 in checks in my account then she wanted to charge me 1400 for unloading it

Anna C.  |  First Impressions 
Rating:
5.0

great facility and the employees were very helpful and friendly

Paul H.  |  Overall Experience 
Rating:
5.0

The facility was always clean. The staff always presented a professional personal appearance.

GEORGE M.  |  Overall Experience 
Rating:
5.0

Great storage facility! Location was perfect and everything was always so clean, and that’s saying a lot considering how dusty Las Vegas is. Moving carts were readily available too!

PATRICA C.  |  Overall Experience 
Rating:
5.0

Great knowledge and customer service!!!

Raymond B.  |  First Impressions 
Rating:
5.0

The facility was clean and easily accessible. When I needed to speak with someone they were friendly and helpful..

Regina U.  |  Overall Experience 
Rating:
5.0

Staff was helpful and very friendly.

Renee H.  |  Overall Experience 
Rating:
5.0

I was treated extremely courteously at all times by all U-Haul management personnel and all employees, and all questions were answered satisfactorily, and final resolution completely satisfactory.

Robert M.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful.

Landy T.  |  First Impressions 
Rating:
5.0

Robert and his wife and Neiasha from Smoke Ranch and Rainbow has given me the best customer service that I've ever experienced for over 2 years now. They keep their facilities very clean and sanitary.

jim R.  |  First Impressions 
Rating:
5.0

great staff very helpful

Leigh H.  |  Overall Experience 
Rating:
3.0

The service I received in Hayward was terrible the guy that hooked up the trailer left wires and the chain rubbing on the ground and he could have told me how to load the trailer we almost flipped.

Troy O.  |  First Impressions 
Rating:
4.0

Setting up a storage was a very easy process. The facility is fantastic and the organization was amazing. I wish I would have moved to this storage years ago.

Dawn I.  |  First Impressions 
Rating:
3.0

Our experience here was great until day we no longer needed the space. We rented the space for 2 yrs. on autopay; so we were never late with the rent. BUT THEY WOULD NOT PRORATE THE LAST MONTH UNUSE

MICHAEL W.  |  Overall Experience 
Rating:
5.0

Service at this location was fantastic. So far, I'm completely satisfied.

Craig D.  |  First Impressions 
Rating:
3.0

A 40% price increase over three years is not acceptable, especially since the facility is not air conditioned.

GERRY N.  |  Overall Experience 
Rating:
4.0

<3

Petrina S.  |  Overall Experience 
Rating:
5.0

YOUR STAFF WERE VERY HELPFUL IN REGARDS TO THE ORIENTATION OF YOUR FACILITY AND THE RULES AT THE FACILITY.

CHARLIE H.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful.

Zachary M.  |  Overall Experience 
Rating:
4.0

N

Ken K.  |  First Impressions 
Rating:
5.0

Very detailed and professional.

Aron G.  |  First Impressions 
Rating:
5.0

Professional service and clean facilities.

Frederick L.  |  Overall Experience 
Rating:
5.0

Excellent service! I'm excited to park my commercial truck there!

Michelle M.  |  First Impressions 
Rating:
5.0

Absolutely no complaints! Thanks for keeping my stuff safe !

Claudia P.  |  Overall Experience 
Rating:
4.0

Great management team with Genevieve and Eric

RALPH B.  |  Overall Experience 
Rating:
5.0

Excellent service the staff was very helpful and accommodating

Thomas C.  |  First Impressions 
Rating:
5.0

Great

Mark W.  |  Overall Experience 
Rating:
5.0

I want to thank the staff for their fantastic help with my moving from Arizona to Las Vegas. Thank you.

Nathaniel R.  |  Reservation 
Rating:
5.0

Great staff. Easy access.

Gloria P.  |  Overall Experience 
Rating:
4.0

Great facility and customer service

Amy C.  |  Overall Experience 
Rating:
5.0

This by far was the best U haul experience I have ever had. Friendly Efficient staff and they treat everyone with respect. I will not be using another company from on. Excellent U-haul Facility!

Lance K.  |  Overall Experience 
Rating:
5.0

My wife and I are very happy with management the way thay run this facility we will recommend u haul To friends and family. Thanks

lester G.  |  Overall Experience 
Rating:
3.0

Only ever spoke to staff when I arrived and when exited.

James H.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. This was the best Uhaul experience I have ever had.

Wendy K.  |  Overall Experience 
Rating:
5.0

Everything was great! Next time we have storage needs we will know exactly where to go.

Kristopher G.  |  Overall Experience 
Rating:
5.0

Excellent and very helpful staff. Always looking outside the box to help.

David W.  |  Reservation 
Rating:
5.0

Sharmel and Genieve were most helpful and explained everything very clearly. They have great personalities and provided excellent customer service.

Kemberly P.  |  Reservation 
Rating:
5.0

Staff very courteous

Justin H.  |  Overall Experience 
Rating:
2.0

Rate increase speeded up my move out. The beginning of my business with them was horrible but was literally forced to stay with them.

Shontell M.  |  Overall Experience 
Rating:
5.0

Used storage for 6 months. All employees were helpful when we needed help. Move out was fast and easy.

Stacye T.  |  Overall Experience 
Rating:
4.0

Very pleased with this Uhaul.

Brian O.  |  Overall Experience 
Rating:
5.0

Great experience storage and truck rental

Richard G.  |  Overall Experience 
Rating:
5.0

Genevieve was awesome. Helpful, personable, and friendly. That’s always appreciated.

Pete D.  |  Overall Experience 
Rating:
5.0

Great customer service. They were always accommodating. I never worried about time they took with customers in front of me because I knew they would give me the same attention and they did.

Erin D.  |  Overall Experience 
Rating:
5.0

Thank you.

robert d.  |  Overall Experience 
Rating:
5.0

Great staff, beyond helpful and go out of their way to make things smooth !

Iris V.  |  Overall Experience 
Rating:
5.0

Management was the best!!!And the It was always clean and enjoyed the experience. I would recommend Oso Blanca Uhaul location to anyone and rate it a Big 10!!!

Richard J.  |  Overall Experience 
Rating:
5.0

I used this storage for a couple of years. I never felt missed treated or not appreciated. I recently emptied my storage and the staff so graciously bid me farewell. Thank you Uhaul

Tremena W.  |  Overall Experience 
Rating:
5.0

The staff was excellent! Great people skills and very personable.

charlene D.  |  Overall Experience 
Rating:
5.0

The staff at Oso blanco, were extremely pleasant and proffesional, renting storage space at this site was one of the easier parts of my move. I would definitely rent from Uhaul oso blanco again

AKIKO C.  |  Overall Experience 
Rating:
5.0

thanks

Maximilliano D.  |  Overall Experience 
Rating:
5.0

Wonderful staff

amy s.  |  Overall Experience 
Rating:
5.0

Quite helpful and friendly. I would use this facility again.

Majken S.  |  Overall Experience 
Rating:
2.0

We signed up with the old managers a married couple. They were helpful and very nice. Not now with the new management. Eric said he was the new manager, and had an attitude, including office staff.

Gregory B.  |  Overall Experience 
Rating:
5.0

Great people and storage

raymond A.  |  Overall Experience 
Rating:
4.0

Everything was great. My ONLY complaint is that you don’t prorate the last month. I paid for June 9-July 8.....left on June 13, and you kept my month’s rent.

VERONICA S.  |  Overall Experience 
Rating:
5.0

I absolutely love Eric, Genvieive and Sharmel! They were very helpful and I loved their personality.

Desiree T.  |  Overall Experience 
Rating:
4.0

Move in and out was easy.

Cassidy G.  |  Overall Experience 
Rating:
5.0

The staff here are always friendly and super helpful. They get you in and out quickly and the facilities are perfect and in a great location.

Natalie T.  |  Overall Experience 
Rating:
5.0

Very pleased with the facility. Helpful staff.

ELKE G.  |  Overall Experience 
Rating:
5.0

I love each and every employee that work out of the Oso Blanca storage office, they are the greatest 😘

CASSANDRA D.  |  Overall Experience 
Rating:
5.0

Great customer service !!

Shelly F.  |  Overall Experience 
Rating:
4.0

Have none at this time

James H.  |  Overall Experience 
No reviews have been submitted for this location.

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