Customer Reviews for U-Haul Moving & Storage of Somerville

8,189 reviews

151 Linwood St   Somerville, MA 02143
(Next to Herb Chambers Mercedes)

(617) 625-2789

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(617) 625-2789

151 Linwood St
Somerville, MA 02143
(Next to Herb Chambers Mercedes)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANDRES S. 
Rating:
5.0

Customer did not leave a comment.

SARA C P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
1.0

Customer did not leave a comment.

MARCOS F. 
Rating:
5.0

Staff was very helpful, ivan especially. Helped me with the equipment and operation of trailer. Very helpful and thorough

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Anastassios M. 
Rating:
5.0

The staff here are amazing. They are always friendly and informative. Wait times are super short here. I drive out of my way to rent trucks from this location. They seem like they work really well together as team, they are all willing to help each other out.

Monica C. 
Rating:
5.0

I was impressed with the professionalism of Manny the manager as well as all of his staff. They were all eager to help and answer any of my questions in the absence of the manager. They all made my move less stressful and I already recommend their services. Thank you for all your assistance.

Joe G. 
Rating:
5.0

Customer did not leave a comment.

HENRY G. 
Rating:
5.0

The entire crew here at 151 Linwood is to be commended. Everything was easy. From the reservation for the truck rental, to picking up the stuff my daughter had in storage at the facility. Staff was personable, understanding, and treated us like family. They all deserve a bonus

Mark S. 
Rating:
5.0

I live in Boston but had to drive 40 minutes to the Summerville facility, because no other facility had the hitch or mechanic. The manager was very helpful and knowledgeable.

John C. 
Rating:
4.0

Customer did not leave a comment.

Joseph D. 
Rating:
1.0

There was one customer in front of me and it took me over an hour to check out/get my truck because the counter person, the "AGM" literally spent almost a half hour just bullshiting with this obviously lonely old white guy who either needed a therapist or a bartender but simply had zero awareness and made my scheduled check out time of 12pm not execute until almost 1pm. It literally delayed everything for the rest of my day. Teach your people to multitask. On top of that. I was charged incorrectly because they recorded the actual fuel wrong and never walked me through the truck, or showed me a contract. They walked a foot out of the door pointed to a truck and said " that's yours" If you cucks weren't literally the only people I could rent a boxvan from to move shit I would never use your service again

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilene A. 
Rating:
5.0

Customer did not leave a comment.

cheryl M. 
Rating:
1.0

The truck I received was a completely disgusting. It had broken glass and a bottle of urine in it. Didn't seem as if it had been cleaned at all and smelled as if people had been living in it. Will never rent from UHaul again.

CALEB M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE V. 
Rating:
5.0

The people at this storage site were really helpful!

Carol J.  |  Overall Experience 
Rating:
5.0

You're the best!

jean G. 
Rating:
3.0

Customer did not leave a comment.

Barry R. 
Rating:
5.0

The gentleman working on 9/28 was incredible. He was friendly, expeditious, and showed a true concern for my needs. I am so pleased with his service. Please give him kudos for his hard work as I have worked with him in the past and he has always been incredible. Thank you Uhaul!!!

GOTTLIEB J. 
Rating:
4.0

Dropped-off the equipment, no problem. The young man who met me was very helpful and friendly (didn't get his name). With all the road and building construction in the area, it was a little difficult to navigate to the location.

BRIAN PAUL F. 
Rating:
5.0

Staff was great, pick up and drop off... Very efficient and friendly

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Javier M. 
Rating:
5.0

Everyone of the staff was so friendly I was amazed.

DAVID S. 
Rating:
4.0

Should have more people working in the place to avoid waiting line .

NELINHO F. 
Rating:
5.0

Whole experience was great. Woman who checked me out was very professional and warm. Everything was fast. Vehicle was nearly new.

Terence B. 
Rating:
5.0

You guys need to motive your stuff to work theys are feeling so lazy

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

Marcio D. 
Rating:
5.0

Stand up group of men and woman! Professional, cheerful, and excellence with a sense of humor! God bless them. Look for Ivan and Eddie!

Mauricio D. 
Rating:
5.0

Customer did not leave a comment.

RENEL C. 
Rating:
1.0

I used o é truck yestday this company charge me twuce time I used the truck 10 houer 240 mile this compane charge me duble mile

Alberto C. 
Rating:
5.0

Customer did not leave a comment.

KAREN L. 
Rating:
1.0

Customer did not leave a comment.

NAZA H. 
Rating:
5.0

Customer did not leave a comment.

Marina B. 
Rating:
5.0

Customer did not leave a comment.

Matthew N. 
Rating:
3.0

Very crowded location. Improve maneuverability for customers picking up and returning units.

DONALD N. 
Rating:
5.0

Manny and his team were great. We had a snafu with getting all three boxes on time, but Manny went above and beyond and provided exemplary customer service!

Cameron B. 
Rating:
3.0

Customer did not leave a comment.

Corey A. 
Rating:
1.0

Bad service from the second day of moving in Somerville. No one was available to move our U Box with forklift (apparently he was out for the afternoon) and no one wants to help us. We move it by hands and transpallet. I have picture if you need it. The U Box was shipped but I wasn't able to have info about it cause in my account online it doesn't show up.. The U Box was late 5 days in Los Angeles. 4 effective days plus one in which they book took the appointment in order to move it (even though I called at 9am. After this experience I claimed my refund ($200 / $50 per day) and instead give it to me I discovered I was charged. I spent other hours at the phone and now the issue seams fixed and I'm waiting the refund. Very tremendous month with U Haul.. and so many hours spent at the phone

Riccardo G. 
Rating:
5.0

Truck was in excellent condition. Very clean. Easy to navigate. Although, even with both sets of mirrors adjusted, there is a blind spot as you pull out to the left. We were very cautious. The capacity of the 15 foot truck was perfect. Easy to rent AND to return on line. Thanks for making this move smooth and flawless and for reassurance and checks all along the way. Moving Help crews for both loading and unloading were excellent and even cheerful!! Thanks!

Christine P. 
Rating:
5.0

All the employees were helpful and nice. The van was clean and got the job done. Thanks!

SCOTT H. 
Rating:
5.0

Nothing , everything went well .Just keep up the he good work

Ricardo M. 
Rating:
5.0

Seats had food crumbs and cargo floor had not been swept out which I would expect as standard protocol. Otherwise no issues.

Tobee P. 
Rating:
1.0

There are two basic things a moving company needs to do to hit the minimum standards of service; get there on time and get the box to the right place. It has been an ongoing nightmare for both of these things. To add insult to injury, after calling multiple times to try and resolve the issues, I was sasses for this like it was my fault. 0/0 stars and you have lost a customer for life.

Michael D. 
Rating:
1.0

made appointment / reservation 2 weeks in advance be told that the trailer i reserved was not available. had to go to Somerville to get a trailer from another store then i was charged for a one way fee when i tried to return to Saugus to original store where i tried to rent from because of u- hauls fault

MICHAEL P. 
Rating:
1.0

At the time of a multiday rental, your salesperson said that I can return unused boxes no questions asked. The salesperson said I did not need a receipt. After I returned the van, a different salesperson wanted a receipt. Now I am stuck with unused boxes. The van was not clean. I cleaned it myself. Sommerville, MA used to be a very good franchise. I am sad about its major decline.

Api R. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
2.0

I had good experiences interacting with the phone staff both for this location and U-haul across the board. But I noted that the computer system/infrastructure often was slow or was not working on their end, and then I experienced technical issues on the U-haul site after making my order over the phone. I chose to insure my U-box, and it never went through online. I did not catch it until I got my receipt and by then it was too late, my movers had arrived for the job and somewhere in the process my brand new TV was damaged, with U-haul having no electronic record of my insurance selection. The online system is faulty and outdated, and I did not have the capacity to be on hold with U-haul during their busiest time of year in order to do it all over the phone. So overall I'm really disappointed with my broader U-haul experience, but the people I talked to on the phone for this location were great. I'm not sure I would use U-haul again, but if I do, I will do things differently in order to have better outcomes.

ANNA P. 
Rating:
2.0

WHAT A RIDICULOUS EXPERIENCE. Our UBoxes were supposed to arrive on 8/30, and didn't until 9/10. We called dozens of times in between for updates, and received different messages from people. There was no way to know where our stuff was in transit, and no one could get in touch with the drivers? Is this the 21st century still? We were told by one person our stuff arrived on 8/31, made an appointment to pick it up, and it wasn't there. We took multiple days off work, and all of that was wasted because of miscommunication or a complete lack of communication. Horrible experience, will likely never use Uhaul again.

Alex H. 
Rating:
1.0

Incorrect billing. Inaccurate and Overcharged with no explanation.

JOSHUA ROMEO D. 
Rating:
5.0

The manager working today was AWESOME! I think his name was Ivan. Super helpful and approachable.

Rebecca M. 
Rating:
3.0

Staff was great but overworked which led to long wait times

JAMES C. 
Rating:
4.0

More accuracy with gas gauge readout. I find it completely unacceptable that the gauge was read high when I left, and low when I came back. Where I drove 9 miles, and put in almost 1.5 gallons of gas right before checking in and still got charged for gas.

ANDREW G. 
Rating:
1.0

I am extremely unsatisfied with my rental experience. *waited for about 35 minutes (it was busy, I understood). *Given a truck with the check engine light on. *Given a truck with zero washer fluid, that was fun when I was driving a 26 foot truck and had limited visibility. *I was told I was not allowed to drop the truck elsewhere, even though i moved 5 minutes from a Uhaul i was forced to drive 45 minutes back to drop off the Uhaul after 14 hours of moving. *I was given the truck on less than a quarter, returned very close so that point (its almost empty, why even bother if thats how it is given?) but was still charged a full tank because I did not return at the perfect level it was given to me. This was a horrible experience, at this point I am planning to never use your services again if other locations run like this. I will be sure to pass that word along to everybody in earshot until i forget this nightmare experience in customer service.

MICHAEL R. 
Rating:
1.0

This was a nightmare experience. Every customer service representative I talked to as well was useless. I will NEVER use Uhaul again.

Angela A. 
Rating:
5.0

Everyone who worked there was nice and friendly. Wasn't rude and answered my questions with knowledge of their prices and trucks. I would recommend people to go to that location

Evelyn M. 
Rating:
5.0

Very Smooth on both pickup and dropoff

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

My friend at the desk

JOHN C. 
Rating:
4.0

As with every uhaul experience I have ever had the wait while processing customers was very long. I do not fault the people at this location. They were extremely pleasant and helpful. I believe that uhaul needs to examine and revamp their procedures. As I noted this experience is a constant problem at any and all uhaul locations I have ever dealt with

Robert M. 
Rating:
5.0

Amazing. Everyone was so helpful. 10/10 Experience.

Luna F.  |  Overall Experience 
Rating:
1.0

It was hard to find the employees that work there. Once we found them they worked very slowly and were very unorganized. I was given a truck that was stuck between the building and a large wooden crate. I had to talk to two different employees until one agreed to move the crate so that I could drive the truck off of the lot. One of the employees was complaining to customers about the hours that he worked and that he was late for dinner.

Jesse B. 
Rating:
4.0

Customer did not leave a comment.

FRANCIS A. 
Rating:
5.0

Although the initial person I spoke w/ did not process my return on the date of return, the manager Manny Campos was able to assist and took care of the transaction. Manny called me the next day after my inquiry was submitted by U-Haul customer service. He was very understanding, apologetic for any inconvenience, and processed the return within 5min. He messaged me to ensure I got the receipt. I provided the video of the day we returned the trailer. I appreciated Manny's professionalism, courtesy, and concern. Sometimes mishaps/hiccups happen, but it's how you take care and resolve them matters just as much, if not more to me. And Manny did just that. Hence the reason for my 5 start rating.

SIBGHATULLAH S. 
Rating:
3.0

Customer did not leave a comment.

Ryan A. 
Rating:
5.0

I keep coming back to this store. The staff is not just friendly and polite to customers, but to each other as well. It makes for a very comfortable atmosphere for doing business.

Thomas V. 
Rating:
5.0

easy and quick transaction...thank you

CHRISTOPHER M. 
Rating:
4.0

The equipment itself was in good condition but the interior of the cab and the truck in the back had left over beverages and food in it.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Regina C. 
Rating:
3.0

More staff at location front desk - during busy times (end of Aug/beginning of Sept), there aren't enough staff for the lines

CHRISTINA O. 
Rating:
4.0

Customer did not leave a comment.

RICHARDJOSEPH II B. 
Rating:
3.0

Customer did not leave a comment.

Patrick L. 
Rating:
3.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

xx

JAKE J. 
Rating:
5.0

Both lanes to park the truck were full and we were a little confused on where to park.

MARYKATHERINE B. 
Rating:
3.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Very friendly, knowledgeable and helpful staff members

raul E. 
Rating:
2.0

The sole worker at the front was great, but it took me waiting nearly an hour in line to get the keys to the rental. When I went up to the desk, I was informed that none of the equipment I had reserved was available including the furniture pads. I was late for the movers and my furniture was scratched and dented during the move. I want to reiterate that the employee was very professional and was as helpful as possible and he is the only reason I am not giving one star.

Joseph A. 
Rating:
4.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Antoine B. 
Rating:
5.0

In the busyness of a move, it was clearly my fault, but it would be nice if the staff were to explain that there is a after hours drop off option. Young people will understand it and see it on their phones and such, but I didn't find it until I was waiting in line to drop off and I laughed at myself. Of course there would be an after hours drop off! I guess I'm just old!

DOUGLAS C. 
Rating:
1.0

We had a horrific experience at the pick-up U-Haul location in Somerville (151 Linwood St.). Despite the fact they made multiple mistakes, they refused to help us rectify their errors. We attempted to reason with them, but the situation continued to escalate and they behaved extremely aggressively and hostile towards us. Consequently, we were forced to deal with many inconveniences that followed.

JENNIFER G. 
Rating:
5.0

Staff was very helpful and truck was clean snd ready to go. Great experience

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
5.0

Ivan and his associate (his cousin) were incredible - friendly and consummate professionals. I accidentally left my backpack with my laptop in one of the trucks upon return. They were empathetic, supportive, and ultimately helped track it down by the end of the day.

Kelly Y. 
Rating:
5.0

Every single person I interacted with at this place was not only helpful but talkative and friendly! No lie when I say that this was without a doubt the best rental experience I have ever had! I would not only use them again but I would highly recommend them to anyone.

CRAIG T. 
Rating:
5.0

Customer did not leave a comment.

steven M. 
Rating:
5.0

Very professional

claudio b.  |  Overall Experience 
Rating:
5.0

The customer service was excellent and the staff was lovely!

KASYA M. 
Rating:
5.0

This was an unloading of ubox that was in storage for 4 months. Everything worked like clockwork. staff was very responsive and helpful.

Elisabeth C. 
Rating:
4.0

Everything was fine except that we had to wait in a long line since only one or two employee worked that time. They did everything what they can but one more employee could solve this. Maybe it was a peak hour when I was there…

Ambrus H. 
Rating:
4.0

I was supposed to have a dolly included in my rental but I wasn't given one. They didn't check to make sure it was there before I drove away and the location was so busy and hectic I didn't want to go back to get one.

Jessi A. 
Rating:
1.0

They charged me for 100 miles I did not drive. Now I have to spend time on the phone tomorrow finding out why they overcharged me.

STEVEN T. 
Rating:
5.0

Edgar made our experience absolutely phenomenal. He took care of us throughout the process, helped us navigate the unfamiliar city, and overall deserves a 5 star rating. We are very thankful for him and his excellent service.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

danielle S. 
Rating:
5.0

Really really excellent service. Friendly, helpful, and efficient staff despite an extremely busy time of year. Only suggestion is to expand on-premise parking for customers renting a van or truck. Or advise customers to take public transit/ride share. 2-hour street parking is difficult to work with for vehicle rental. There was plenty of room at the facility, would require some planning but could greatly enhance value.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Leah K. 
Rating:
5.0

The staff was super helpful and supportive. 👍🏾

Keila A.  |  First Impressions 
Rating:
4.0

Was not notified when Uboxes arrived at destination Uhaul - had to call to find out status

Frederick K. 
Rating:
4.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

No complaints.

John C. 
Rating:
5.0

Customer did not leave a comment.

Carol J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alicia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mayanna S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MAAME D.  |  First Impressions 
Rating:
5.0

I was very impressed with the very professional attention I received on all details of the site you all your agents but especially Andrea which was very helpful in making the process a lot smoother for moving my daughter to Boston. I rented a storage space and a Uhaul van and was very happy with the results . Once again thanks for having Andrea on your Uhaul team at Somerville.

claudio b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lauren H.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and very considerate and when we came to stop storage because my mom passed they were very considerate and sympathetic offering condolences to our family thank you

ANGELO P.  |  Overall Experience 
Rating:
5.0

Danny was very helpful and friendly. He showed us were everything was and even parked the truck for us. He is a very valuable employee! He was awesome!!!👍🙂

lauren H.  |  First Impressions 
Rating:
3.0

After finally locating the office for service, I located a staff member who seemed bored throughout the process. He achieved the task of helping me find an available space--which is hard enough with UHaul--but refused to do provide any service beyond what seemed like a rotely memorized routine. When he asked, "Anything else?" I responded, "Could you please help me move this item into my unit?" He then said, "We don't do that here. We don't move things in." And left it at that. I then struggled for the next few minutes to lift my hefty suitcase into an upper-level compartment with only a spindly step ladder on wheels to assist me. It was dangerous. I could have fallen backward. My final struggle was with the lock, but I was able to find a second staff member at that time who was much friendlier and professional. It may not have been in his job description, but he took time to step away from his desk and resolve the lock issue for me. Otherwise, the whole experience felt cold and impersonal.

Cher J.  |  First Impressions 
Rating:
2.0

the staff was great and friendly. but the organization and customer service overall was horrible. there were 30 people in line when i got there, and it took nearly an hour to get through, even though i had booked everything before hand. for long stretches, no one was even in the room helping customers. they were out taking care of something. i truthfully have never seen a more poorly organized customer service experience. The only thing that made up for it was the staff friendliness. i feel like you are vastly under staffed.

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  Online Move In 
Rating:
5.0

Staff was very helpful !

BRIAN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSUA G.  |  Overall Experience 
Rating:
5.0

It was an absolute pleasure working with Manny and his team. They were professional, courteous, and exceedingly helpful.

JUSTINONEIL PARKS W.  |  First Impressions 
Rating:
5.0

Our overall experience was good, but Edgar went above and beyond and made our move-in SO easy and pleasant on an otherwise stressful day. He was helpful, informative, and seemed genuinely invested in making things run as smoothly as possible. Side note, he was unexpectedly alone at the beginning of the shift on Sunday with a line of people outside, and he handled it with grace and calm. He's an absolute gem, and whatever you're paying him isn't enough. ;) Thank you, Edgar! We'll be recommending this U-Haul to anyone we can, and it's almost entirely because of your excellent customer service.

Melissa B.  |  First Impressions 
Rating:
3.0

Manager was great helpful. Faculty didn’t have an elevator so I had to carry all of my belongs inside upstairs

isaiah l.  |  First Impressions 
Rating:
3.0

Our unit was highly trafficked by mice. We had some belongings destroyed by mice and were reimbursed by Uhaul. The rest of our stuff survived unscathed but there was poop all over-needed a lot of surface cleaning. The staff was exceedingly helpful, friendly and easy to work with.

PATRICK S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julien D.  |  First Impressions 
Rating:
3.0

I wish the lower level units had lights.

PATRICK S.  |  First Impressions 
Rating:
1.0

No elevator. Had to move so much up stairs and then go on a ladder to move it even more. Was such a stress. Dont go to this crap place. I hope I dont come back months later and my belongings are damaged by leaks or mice 😢

Michael D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Max K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Molly U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry V.  |  First Impressions 
No reviews have been submitted for this location.

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