Customer Reviews for U-Haul Moving & Storage of South Asheville

2180 reviews

3161 Sweeten Creek Rd   Asheville, NC 28803
(On Hwy 25 Alternate)

(828) 483-5707

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(828) 483-5707

3161 Sweeten Creek Rd
Asheville, NC 28803
(On Hwy 25 Alternate)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

art H. 
Rating:
1.0

two hours before delivery, you cancelled costing us 100's of dollars! You over billed for the last month. You guys suck, no manager , no regional manager. I will never use you again or recomernmd you. No one took responsibility . Scheduling was a joke.

MARK N. 
Rating:
1.0

While the staff tried their best, the fact that they have one driver for all of western NC AND SC is unacceptable. The driver was super nice and professional, the blame is not on her. She was spread too thin because they NEED MORE DRIVERS. I was given a confirmation date for my containers and she couldn't deliver them for 3 days later because she had so many deliveries. Shouldn't confirm a date if she was unable to do it. Uhaul as a nationwide company needs to get off its ass and hire more drivers and call center workers. You spend 30-45 minutes waiting to talk to ANYONE on the phone regardless of reason calling. Their employees have all been great, but as a company uhaul is in serious need of an overhaul in how it does business.

Doug N. 
Rating:
3.0

This machine was a death trap that I somehow managed to survive. The breaks were horrible, they felt as though they'd never been bled or changed, I thought it was just me or the weight of my load until I noticed the crumpled impact damage from a previous customer who clearly couldn't get the truck stopped in time to prevent impact. The rear left tire was about bald creating a bad situation during wet weather and the cabin had a high pitched squeal through out the trip. At some points it almost sounded like a tire was rubbing the chassis type squeal.

Larry F. 
Rating:
5.0

The website for check in at night time does not work

Arthur S. 
Rating:
4.0

Steve was very helpful

Kevin F.  |  First Impressions 
Rating:
5.0

This location is very convenient. Could use a little more parking for customers.

Kurt B. 
Rating:
5.0

excellent service at the sweeten creek location ! Fast and friendly knowledgeable

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

keith s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
3.0

I was expecting a call from the regional manager due to having my original truck not being ready for my pick up time at 5:30 am at Jim Campen Uhaul. Turns out that the internet appointment didn't work due to the location, yet it set my appointment. Did not have the truck ready when the hired movers arrived. Very disappointed with your service

James G. 
Rating:
3.0

Customer did not leave a comment.

FELICIA C. 
Rating:
3.0

Very understaffed. The gentleman who was working was wonderful but the wait was forever.

Gaynelle O. 
Rating:
3.0

The location was understaffed. The two times I was there I waited over 3O MINUTES TO BE HELPED.

Rudy C. 
Rating:
5.0

Customer did not leave a comment.

Miriam J. 
Rating:
5.0

Felt like transmission was slipping kind of scary driving the distance but made it without any issues

Kaete H. 
Rating:
5.0

everything was really great - very helpful

Michael L. 
Rating:
5.0

I can't think of anything.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
2.0

The customer service at this location is unsatisfactory.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

My 15 foot truck and storage space were ready on time. The staff were courteous and very helpful especially since this was my first time renting storage space.

Donna E. 
Rating:
5.0

Customer did not leave a comment.

Katie M. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA L. 
Rating:
1.0

Asheville was an interim stop only. When I called to confirm final delivery I was told they do not deliver there and it was my problem. Eventually resolved but customer service at this location was horrible. Service at origin (New Haven) was awesome and they assisted me when Asheville would not pick up the phone.

Lary C. 
Rating:
5.0

Great service!

Mark M. 
Rating:
5.0

Great place and staff. Rana was esp.helpful .

Lorri W.  |  Overall Experience 
Rating:
4.0

Well what you can do is to make sure all clients have the same representative tgg hi at I had. He is a very professional, courteous and knowledgeable young man. I believe his name is William? He really is the best person for the job, a true people person! Thank You.

Albert M. 
Rating:
4.0

Customers should be advised that there is no parking for your personal vehicle at the time of reservation. Sure there are signs at the closest parking spots of a time limit but the property is huge. Someone would easily assume that they have parking. I simple notification at the time of reservation would have saved me 45 mins.

ADRIAN D. 
Rating:
4.0

You need more help. Long line waits.

Joseph K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Neil S. 
Rating:
2.0

This is for the U-Box service: Except for the store manager (Lee from the Sweeten Creek store in Asheville, NC-- who refused to answer my phone calls, hung up on me, and never called me back), all of the staff was friendly and hard-working. The problem was the total and complete lack of equipment, back-up plans, and problem solving on management/corporate's end. I was told that each region has access to only ONE truck with a forklift on it, and on the weekend my U-Boxes were supposed to be dropped off, the truck broke down. There were no back-up plans, and I had to call multiple people and facilities to finally get someone to bring the boxes on a trailer from their personal vehicle! They then had to find a forklift because the slope of my driveway was too steep for the boxes to stay on the trailers. The store manager, Lee, refused to answer my calls, I assume, because she didn't have a solution. Terrible customer service. Once the U-Boxes arrived, the staff was friendly and professional. The boxes were picked up late, and then were dropped off at our new location a day late. This was due to lack of staff. At drop off, the staff was once again VERY friendly. Ultimately, U-Box has potential to be a great service, but due to corporate not allocating enough resources, it was a disappointment. When people are moving, they are on deadlines that a lot of the time are not flexible. When I reserve equipment on a certain day, and U-Haul confirms these dates, then I expect the equipment to be there on those dates. It is unacceptable to expect customers to change their moving plans to accommodate U-Haul's lack of resources/planning! I loved the ease of not having to drive all of my belongings. I loved the additional time I had to load and unload. Unfortunately, I would not recommend this service to others unless it is their last option. PODS and U-Pack provide a better service. I truly hope that someone will fix these problems so that others do not have to experience the stress and frustration I experienced on U-Haul's behalf.

Bert U. 
Rating:
5.0

Customer did not leave a comment.

Shirley D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
2.0

Customer did not leave a comment.

Brian W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRAHAM H. 
Rating:
5.0

We worked closely with Raina who made our U-Box project go very smoothly over the course of several days.

Christopher G. 
Rating:
3.0

We rented a 4x8 trailer round trip from Florida to Asheville for one month. It was $137.00 from Florida, and $366.00 from Asheville back!!!! Same size trailer. Ask ahead the costs on return rental from where you are going! We will do it differently next time!

RICHARD S. 
Rating:
5.0

Fast, friendly return service.

Orlando M. 
Rating:
2.0

Customer did not leave a comment.

Brandon B. 
Rating:
1.0

The associate that checked me out at the counter at Sweeten Creek Road, Asheville, NC location was VERY rude. His name was Darrion. Multiple incidents during the process was completely unprofessional and was upsetting. Then when we got to our destination there were no furniture pads on the truck which I had paid for. I did call Uhaul to file a complaint but am not satisfied with the results of that call.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Angie R.  |  First Impressions 
Rating:
4.0

Good

JAMES R. 
Rating:
2.0

Customer service 2 lady's that I tried to speak with were very rude

David B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

fewer furniture pads

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
2.0

Customer did not leave a comment.

Angeline B. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
1.0

I flew to NC from FL and to empty out a rental property and reserved a 20' truck and when I got there I was told that "hopefully we will have one today." I did not receive a ruck till 6PM which makes the move time late into the day and the next day.

robert V. 
Rating:
3.0

Customer service is lacking at this location. Waited 25 minutes before anyone spoke to us. Truck was clean, but had 82000+ miles and "tire pressure" light came on just as we left our destination to return the truck. Check-out and check-in was efficient, but very little interaction with employees.

Jeffery T. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Adam P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

The UHaul storage solution was seamless and greatly appreciated part of our moving process. The local staff at this Asheville area facility are great to work with too.

Robert Y.  |  First Impressions 
Rating:
5.0

Nothing. The manager was quite attentive to my needs and delivered expert service quickly and still took a few to make me feel like a person and not just a statistic.

Randall W. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

They were helpful in getting everything sorted out and returned.

CALEB L. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
1.0

Scheduling was awful. I feel cheated by the way they use their pickup and drop off days to mess up the end delivery with no cost to them. I will never use this service again and I will tell everyone I know to never use it.

Kathleen F. 
Rating:
4.0

Better overall experience than most other stores

John T. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

Rayna is so nice, helpful and professional. She made the process super easy. Also the gal with the blonde hair is super nice. Highly recommend this facility!

Jamie C.  |  First Impressions 
Rating:
4.0

First trailer had bad tail light bulb and had to be switched out.

Brian C. 
Rating:
3.0

Somehow they changed my drop off location to this drop off.So i had to travel farther to drop it off.I told the guy behind the desk about it and the tar like stuff and he said ok nothing else.

Michael M. 
Rating:
3.0

Nobody at the desk when I first arrived. Waited 10 minutes to start getting checked in. Needed to add 2 gallons of gas after onlt 17 miles drive

Trevor L. 
Rating:
5.0

The employees were friendly and helpful

michael c.  |  Overall Experience 
Rating:
5.0

Everything was great

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

We did cross country move and first moving place we had selected did not tell the truth about 18 wheeler huge atlas van lines fitting on property. They drove by your place on sweeten....it was a great alternative. Probably better and safer then the original choice. You were able to get us in immediately and now when we make final move can rent truck and other needed tools to do so. Can't thank this location and staff enough.

Steve B.  |  Online Move In 
Rating:
5.0

Ranna was excellent at the early pickup time even when I wasn't in the best mood

MATTHEW T. 
Rating:
1.0

I make this same run about once a month, and this time the price was 3 times higher than what I usually pay for this exact same trip, and 1 less day. Made very little attempt to sort out my issue. I can't factor haul into my budget if your going to constantly change the price on the same product.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
3.0

Customer did not leave a comment.

Brian I. 
Rating:
5.0

Customer did not leave a comment.

Jessica A. 
Rating:
4.0

Customer did not leave a comment.

Rick A. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Generally clean, pet hair on both front seats

RANDA T. 
Rating:
3.0

There was a long wait in line to pick up trailer

Byron A. 
Rating:
5.0

The pick up was new, and in great working order. The "non smoking" vehicle was not. Stunk with only 3000 miles on the truck.

Paul N. 
Rating:
5.0

Last minute rental. Fantastic and easy!

Marguerite H. 
Rating:
4.0

Customer did not leave a comment.

Boone M. 
Rating:
1.0

Was charged $150 for a dent that was not from me! The lady at the location said she would look into by the end of the day, she never got back to me! Then I put in a dispute & was told someone would get back to me within 72 hrs.. again, the ball was dropped & they lady at the u haul location closed out the dispute with NO resolution!!

Casey O. 
Rating:
4.0

The online return site could use some improvement. For some reason the location was difficult for the site to identify. There should be a way to confirm what address you are bringing the rental back to without being stuck in a location error loop...

Jeremy P. 
Rating:
3.0

Other than opening very late on Sunday, the experience was fine. The gentleman who helped me was awesome!

Lynne B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
1.0

Overall, the staff were polite however the manager did not open their business until an hour after operation hours. I waited 45 minutes (9:00 am- 10:45am). I feel sorry for the work staff that showed up on time and had to deal with pissed off customers, and didn't get to clock in on time because of the store manager. I probably would not suggest this location to a friend.

COURTNEY G. 
Rating:
5.0

Customer did not leave a comment.

Connor L. 
Rating:
2.0

My overall experience with Uhaul was horrible!! Nearly impossible to get through on the phone, my Uboxes were picked up two days late from the house I was selling which endangered my closing. They were delivered a day late to my new home. Then I was charged for storage AFTER being promised a first free month of storage and AFTER my boxes were delivered! Communication is non-existent. The people working at this particular site are trying, but it's a mess. This company needs to vastly improve their communication system and their service!! My whole moving experience was a nightmare because of Uhaul.

Constance L. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
3.0

I have rented a truck almost monthly. This truck drove horribly. Bad tires, weird noises, overall the worst driving experience with any uhaul truck. This truck should not be for rent without being tuned up. Also gas tank was half full and I filled it up prior to returning it. If I get charged for returning the truck with less gas, I should be credited for returning it with twice the gas I got it with. I think I will not be renting from uhaul again

cherise A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

JEFF P. 
Rating:
3.0

The staff was short And not interested ...... I went 12 miles the odometer Didn't move or Barely moved but still charged me 24.00 for Gas. I only had the truck 3 1/2 hours and still paid a 24 hour charge. Not happy!

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

Rana was very helpful at fixing the issues I had with changing my pickup date and answering all of my questions. Great experience.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

Julia K. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
3.0

Customer did not leave a comment.

Delores D. 
Rating:
5.0

Customer did not leave a comment.

Katya J. 
Rating:
5.0

Customer did not leave a comment.

Dinah I. 
Rating:
5.0

Customer did not leave a comment.

Jamie E. 
Rating:
1.0

First of all, get some employees who have people/customer service skills. I didn't catch his name, but the red headed guy, with glasses, seemed miserable to be there & was rude. I had requested a 3pm pickup, on the truck, but u-haul gave me 4pm & I wasn't able to pick the truck up right away, by then. I was supposed to have the truck for 24 solid hours - I didn't pick it up until 5...I know this bc there was an issue & before I could find the truck in the lot & get back to the office, to address the issue, the lights were out & the door locked. They closed at 6, as my pickup was on a Sunday. Additionally, you need to rethink the measurements on your trucks. The truck I rented was advertised as moving a 2-bedroom apartment. I have standard furniture in a 1-bedroom apartment, plus boxes. I rented a 2-bedroom truck, just in case, & still didn't have NEARLY enough room, just for my major furniture! I had to make arrangements for additional vehicles to transport 2 additional pieces of furniture that wouldn't fit & many of my boxes. Thank goodness I had planned to transport fragile items, like my TV, in my car already! The additional time it took to coordinate loading the remainder of my items caused me to drop the truck off 40mins late & u-haul now wants to say I owe them for a whole extra day! Absolutely ridiculous - & keep in mind, the issue I mentioned previously was with the truck size - I tried to address it immediately, as it looked way too small from the get go. However, the rude red headed guy was curt, told me it was the right truck & continued to lock the door & walk away from me, as it was 5pm. NEVER. AGAIN. I don't know that I will ever be willing to utilize u-haul again, for a move, period...but if you must, please, at least do yourself the favor of picking the truck up at a location that isn't rude & completely dismissive.

Heather P. 
Rating:
2.0

More staff and customer support.

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA S. 
Rating:
3.0

Store understaffed. Long wait. Trucks did not have gas which is understandable due to the gas shortage but it was a inconvenience that we had to find gas. Staff very friendly and helpful.

Pamela T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kellen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juanita W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Michael V.  |  Overall Experience 
Rating:
5.0

The employees were friendly and helpful

michael c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary C.  |  First Impressions 
Rating:
5.0

I changed my return reservation to this location due to the friendliness of the staff and how the facility appeared while researching online compared to other facilities. When dealing with staff at my pick up location, it was a horrible experience and if I hadn't needed to use their service, I would have walked out and I have rented from uhual SEVERAL times in the past. The truck had issues and had a gas issue. It cost me over $1,100 in gas to drive 3200 miles in a 20ft truck which is completely unheard of. I have made this trip several times and NEVER had the issues I had this time. Pick up staff didn't care about the truck and it's gas (and break) issues and hung up on me. The staff here, though they couldn't do anything to change what happened on the west coast, were very sincere and very kind. Their storage units are clean and climate controlled and VERY secure. I would definitely recommend this location for both storage and moving. Thank you for making the end of my trip stress free!

Marisa L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david w.  |  Overall Experience 
Rating:
5.0

My entire experience was amazing. I had to make last minute changes & Rana & her staff were more than accommodating. The facility is spotless & they provide carts for a seamless move. I am so happy that I chose them!

Kim l.  |  First Impressions 
Rating:
4.0

no sig issues.. had water issue 2 mos ago ,but no effect on unit,,good access and lay out worked well for me.

Scott C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerii J.  |  First Impressions 
Rating:
4.0

The only negative was the storage center closed at 7:00 pm. There were two times minimum that I needed something out of storage after 7:00 pm. On the first of those instances, I drove to the storage unit, having not realized it closed at 7 PM.

TEKA A.  |  Overall Experience 
Rating:
5.0

It was a great experience - everyone was very accomodating and made the stress of moving so much easier. Thank you.

Joe G.  |  Overall Experience 
Rating:
5.0

The Manager was great , knowledgeable and friendly

Vicki and Lance A.  |  First Impressions 
Rating:
5.0

Jake was very helpful getting my storage unit set up.

Myriah R.  |  First Impressions 
Rating:
5.0

It was a great relief to know our valuable family antiques were safe. Worth every penny.

Regan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandra D.  |  Overall Experience 
Rating:
2.0

The manager of this facility is the most dedicated, hard working person I’ve EVER seen in my 39 years of renting a myriad of vehicles and making purchases from U-haul.

Jerry T.  |  Overall Experience 
Rating:
5.0

Appreciate the facility is kept clean, especially during this pandemic.

Joe G.  |  First Impressions 
Rating:
5.0

Rana went out of her way to accommodate our needs for trailers and storage. It helped to make a stressful week a little simpler. Would definitely use again.

Ed M.  |  Online Move In 
Rating:
4.0

It would be helpful to have a place to throw away trash on site. I would have been willing to pay to be able to do that. There are so many trucks that it is hard to get in and out sometimes and I don't always understand why they park things where they do - in driveway of garages, etc. All in all - good experience.

Roxie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill M.  |  Overall Experience 
Rating:
5.0

Tha manager at the Sweeten Creek U haul was very efficient and very pleasant to deal with. Her facility is really nice and very clean. I also had a couple experiences with the young woman doing the cleaning maintenance and she was so pleasant and friendly. Top notch experience

CAMERON S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vanessa R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kerry S.  |  First Impressions 
Rating:
5.0

Staff was very friendly and accommodating.

Mary F.  |  First Impressions 
Rating:
5.0

I love this location there customer service was awesome!!

Andrea T.  |  First Impressions 
Rating:
5.0

We only needed a short time storage and this was very convenient for us and being able to combine the trailer rentals, made it even more convenient. Thank you.

John J.  |  Overall Experience 
Rating:
3.0

Having a facility in a flood zone is a BIG problem and we were affectd twice without an option to move

Marvin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth G.  |  Overall Experience 
Rating:
1.0

Very very unorganized! Didn’t discuss actual charges. Led me to believe I was paying a different amount, and then charged my card more than the amount they told me. They never answer the phone and are super slow! I will not be back!!!!!

justin b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mason c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia B.  |  Overall Experience 
Rating:
5.0

The representative on duty was extremely patient and helpful during my visit. Though I arrived close to closing time and she was the only one on duty, she took her time explaining things to me, answering my questions, and showing me how to access my storage unit. She was very thorough in working with me, and did it all with a smile :)! Excellent customer service!

Hazel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey T.  |  Overall Experience 
Rating:
1.0

The customer service representative was so rude and acted as if we he were inconvenienced when assisting with our reservation. Location of storage unit was incorrect along with the size.

Melissa G.  |  First Impressions 
Rating:
4.0

I know it's hard to find dedicated employees but sometimes you need one at all times in the store at the desk.

Bobby D.  |  Overall Experience 
Rating:
5.0

Rana....runs a tight ship. She was helpful, patient, very professional. This is the first time I have ever rented a truck ...it was very smooth and easy. The truck was immaculate and easy to drive. Thank you so much Most sincerely, Judith Ogle

Judith O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth G.  |  First Impressions 
Rating:
5.0

Rana and her team have been great since day one. Always accommodating and helpful and always a pleasure to deal with. I had a storage unit here for 20 months with zero issues and always always helpful staff were on hand should I need it. I also rented a truck 4 times from them and no problems there either. I wish there was somewhere to leave recycling (cardboard and paper) without a charge to me but I would still highly recommend this facility to anyone.

Alistair D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jami G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leanne G.  |  First Impressions 
Rating:
5.0

Rana and her team are AMAZING! Super kind, professional, and willing to think outside the box to make things happen. I'm so glad we are storing our items with Rana and team.

Nicole A.  |  First Impressions 
Rating:
5.0

Nathan and 2 others at office were great!

Lia D.  |  First Impressions 
Rating:
5.0

Excellent service

Ana C.  |  First Impressions 
Rating:
5.0

Very clean and well secured.

DOMINIQUE D.  |  Overall Experience 
Rating:
5.0

Great staff, always helpful and knowledgable.

James S.  |  Overall Experience 
Rating:
5.0

The gentleman that helped me with my reservation was extremely helpful and pleasant. Moving a stressful it seems like he was good at lightening up the day. Wish I could remember his name but I do recall he lives in South Carolina.

JEFFREY P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lauren W.  |  Overall Experience 
Rating:
5.0

Rana was very patient and helpful in finding storage solutions for us!

John S.  |  First Impressions 
Rating:
5.0

The staff here is amazing. They're incredibly helpful and friendly.

Aaron W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  First Impressions 
Rating:
2.0

The cost per storage room is extremely high. The cost of the unit should include basic insurance coverage, it is unreasonable to require additional insurance be purchased. It is also unreasonable to enforce a specific type of lock that has to be bought at the uhaul facility.

hope f.  |  Overall Experience 
Rating:
5.0

If the need ever comes again I will definitely be storing with uhaul again!!! I would like to also thank all of the staff for all the hff Ed lo they provided my family and I.

Montease R.  |  Overall Experience 
Rating:
5.0

GREAT !!!!

Charles K.  |  Overall Experience 
Rating:
1.0

The "manager" at this facility, Rainna, is a liar, untrustworthy & unprofessional! Uhaul will never benefit from my business & money ever again. Luckily for me that will be a good thing!

MARGO F.  |  Overall Experience 
Rating:
2.0

I was misinformed on how to "check out" of my storage unit and was charged for an extra month AND late fee. When I informed MGMT I had moved out they

elliot b.  |  Overall Experience 
Rating:
5.0

Could not have been a better experience.

Joel N.  |  First Impressions 
Rating:
5.0

Could not have been better.

John H.  |  Overall Experience 
Rating:
5.0

Clean and safe!

Eleanor S.  |  Overall Experience 
Rating:
5.0

Card key access was easy and convenient. Rana was very helpful despite being very busy.

John P.  |  Overall Experience 
Rating:
1.0

The worst place ever very incompetent employees and a manager who is unaware of anything .Damaged my car by leaving the emergency brake on and me not knowing it after putting it on car dolly.

Gayle W.  |  Overall Experience 
Rating:
2.0

For a climate controlled facilty I had roaches and spiders all in my well maintained furniture and clothes including alot of dust . This is something I would expect a regular outside unit .

jeremy r.  |  Overall Experience 
Rating:
5.0

Good experience.

Joel B.  |  Overall Experience 
Rating:
1.0

I will spend the rest of my life telling people to stay away from this place!!

Aaron T.  |  Overall Experience 
Rating:
5.0

These two men were organized,efficient, pleasant and of good humor. i was very pleased and would surely like their help anytime Thank you.

Pat H.  |  First Impressions 
Rating:
5.0

You guys were so awesome! Thanks for all your help. I was so tired ,after driving about two thousand miles to get to Asheville, NC. Everyone helped me immensely.

LIDIA LILLIAN M.  |  First Impressions 
Rating:
5.0

Very helpful and courteous staff!

Eleanor S.  |  First Impressions 
Rating:
5.0

The manager of this facility is awesome. She does a great job and gives each customer personal care even though her staff is shorthanded.

JEANNIE M.  |  Overall Experience 
Rating:
5.0

My reservation was ready when I arrived and service was quick.

Elizabeth M.  |  First Impressions 
Rating:
1.0

Storage was not climate controlled when I requested climate control, humid in summer. The large alarms (extremely loud) go off anytime they are doing work to the building, which seems to be often.

Morgan M.  |  Overall Experience 
Rating:
5.0

I’ve used this company many times over the years and this was my best experience yet. No issues. Friendly and helpful staff

James N.  |  Overall Experience 
Rating:
4.0

This storage facility was fantastic. The only gripe I have, is the disorganization of my items when the facility flooded. I recommend they have a flooding protocol for future patrons if it does flood.

Bobby F.  |  Overall Experience 
Rating:
2.0

Facility did not point out that insurance and a lock were required. Got email indicating rent owed after we indicated we ended our rental.

Jay g.  |  Overall Experience 
Rating:
5.0

the staff was very Professional and accomadating and the best manager doing an incredible job

clyde s.  |  First Impressions 
Rating:
4.0

although I was very glad for the convenience and good service, I shopped around the area and got a much better price for the same unit

Joanne M.  |  Overall Experience 
Rating:
5.0

Everything went well!

JEANNIE M.  |  First Impressions 
Rating:
5.0

Rana does an excellent job, she was polite and very helpful, tried to accommodate all of our needs.

Alfonso T.  |  First Impressions 
Rating:
1.0

Things added on to bill even though all though my trip explaining all the problems

Gayle W.  |  First Impressions 
Rating:
4.0

They were extremely helpful and the storage facility is exceptionally clean and handy. Was a great moving experience!

Bobby F.  |  First Impressions 
Rating:
5.0

Rana and her team cannot do enough for you. Rana is thoroughly professional and extraordinarily caring. I highly recommend this facility and UHaul is very lucky to have someone like Rana.

Alistair D.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top