Customer did not leave a comment.CAMERON L.
Customer Reviews for U-Haul Moving & Storage of South Beachwood
North Randall, OH 44128
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guys that worked that day were great. It was 5 degrees and the trailers were stuck to the ground but they were able to brave the temps and get me going!ROBERT C.
Customer did not leave a comment.CARLICA C.
Awesome place! Super nice employees!!!Chuck K.
Customer did not leave a comment.angela f. | Overall Experience
Some of your staff are extremely helpful while others need customer service 101. I would have rated my overall experience as excellent, but will drop it a notch to above average. The older lady, the tall muscular young man and the young woman with the ponytail are just wonderful. The others need to be retrained.VALERIE S. | Overall Experience
This place is absolutely amazing! The staff is super friendly and helpful, the storage units are so well designed and indoors, I have never been so impressed with a storage unit! This is the best one around don’t bother yourself with other ones!michelle k. | First Impressions
Customer did not leave a comment.TONYA H.
Customer did not leave a comment.TERRANCE S. | Overall Experience
Professional, knowledgeable of service productsJENNIFER H.
I love this place!! I've been dealing with this location for a few months now!! Never any type of issues. ðŸ’¯ I'm a very busy business man and this is one location, that I can depend on !BRIAN D.
The 6x12 trailer had some wear and tear. There was nothing major wrong and it was road worthy though I just noticed the gate was difficult to latch due to dents and bends etc. Also the tie down points in the trailer are not rated for the load capacity of the trailer. It appears they were replaced at some point with a d ring that is about 3/16â€ diameter. The staff were great. They were very friendly and fast. Anytime I need to rent truck or trailer I always try to use this location.ADAM S.
The employee that handled my rental at this location did not explain anything about how the turn in process was supposed to work. He did not explain that returning through my phone would require me to supply the mileage of the truck, and I'd already turned in the key so I could no longer get the mileage and I was charged a fee for not providing the data myself. Additionally, I reserved a 10' and was given a 15' with a more expensive charge. I strongly do not recommend ever using this U-Haul location (or U-Haul in general)Chris S.
I stored my stuff for six months without any problems except for a few days when the alarm system malfunctioned. The alarm still went off even after I had swiped my card and the system had posted that I was welcomed in the building.tamba n. | Overall Experience
So easy to use. the team is awesome. nothing to changeTHOMAS B.
Customer service is always top notch Facility always cleanLARRY J.
I did everything online to be in and out yet had to spend a half a hour there doing it all over why do it onlineMICHAEL M.
this experience was the worst I have had in long time. Firdt the person assisting me was talking to another employee about the football game. I was standing there waiting while he had the conversation. When I said please I need to go he gave me a surly look and continued with check in. I was FURIOUS . Them in Ohio when you renew you driver's license, they give a paper copy and they had to try 6 times before the figured it out. The van I got was filthy inside and out. When I returned the vehicle, the person checking me said "just leave it" why did ne not get up and check gas and condition THE WHOLE EXPERIENCE WAS TERRIBLE !!!!!!!!!!!!!!!!!!!!!!!!!!!barry J.
Everyone was patient and helpful.JAMES C.
The staff was very helpful. And above and beyond nice!! Every single person I encountered was a pleasure.STEVEN B.
Customer did not leave a comment.LORI L.
Customer did not leave a comment.CHARLIE G.
Customer did not leave a comment.MELINDA K. | First Impressions
I moved out on the 30th I really appreciate you guys thxprestina w. | Overall Experience
Customer did not leave a comment.COLEMAN W.
Customer did not leave a comment.JESSE N.
This is great Company to use for all your needs , Thankfully Bless year. Sign Mrs.Chiquita Gay ,have a Blessful Day.KELVIN G.
Customer did not leave a comment.JENNIFER E.
Very nice staff very clean the staff outside was helpful and nice no problem I was in and out.sylvia p. | First Impressions
Customer did not leave a comment.EDWIN W.
Customer did not leave a comment.EDWIN W.
Customer did not leave a comment.HERSCHEL C.
Customer did not leave a comment.patrick M.
I rented a cargo van twice within the last week. Everything was very organized and there were no issues. Everyone at the Miles Road location was very professional and pleasant. Overall, a very positive experience.BRIAN A.
Customer did not leave a comment.ROBERT E.
Make sure trucks are Clean insideLELAND L.
Customer did not leave a comment.mirakale a. | Overall Experience
Everyone was really nice. A worker who was fixing something asked if I needed help locating my unit and he helped me find exactly where it was! Everything was nice and clean. I feel safe leaving my things secured here!Alexa B. | Online Move In
Customer did not leave a comment.RODNEY G.
I'm not upset, but my experience was overall unsatisfactory. My first complaint is that a U-Haul employee connected the trailer to my hitch, however, sometime after I left, the trailer coupler popped off the ball. There was no damage or accidents caused, however it was quite concerning. My second issue was that I returned the trailer approximately 4.5 hours after rental, and I was called and emailed 4 days later saying that my trailer was never returned. I returned the call and email to U-haul representatives, and it appears to now be resolved, but thats definitely a concerning development. My mind immediately thinks of what if something happened, although perhaps unlikely, like I returned my trailer and then sometime over the last 4 days, someone stole it from U-haul Property. I'd think that U-haul wouldn't believe that I returned the trailer, and pursue me to reimburse the company for the trailer.JOSEPH B.
Customer did not leave a comment.RICHARD S.
The employees here got me on my way quickly. Also, this location has a large selection of boxes and other moving supplies.Robert M.
Customer did not leave a comment.MARK J.
The return process after the store closes is to involvedDebbie C.
Customer did not leave a comment.TODD W.
Customer did not leave a comment.Cynthia B. | Overall Experience
The service light kept coming on the truck so it was difficult to see mileage the mileage to reported at the end. I continue to have trouble checking back in online and could not do soMELINDA S.
Staff were friendly and knowledgeable. Great customer service!Kelli W.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.PEARL R.
if we can get notice how many milage per gasoline used and the minimum gasoline once return, that will be betterJing H.
I was called less than an hour before my appointment time, i ordered a caravan and had to get a 10 ft truck.. they were trying to change my U-Haul location but i ended up moving my stuff anyway.. because i got a truck i wasn't given the â€œguaranteeâ€ that i was expectingDESHAUN P.
Excellent customer service..Selection of trucks readily available!EDWARD H.
Worse experience I ever had renting from Uhaul Your truck would not start and left me stranded with a truck load of Xmas toys that I was supposed to deliver I will never use Uhaul again and will not be paying for this truck rentalWENDELL F.
The mobile check in didn't work, so the staff helped me out and were very friendly. The also corrected the discrepancy in documented fuel vs how much was actually in the tank before I took the truck.KENNETH W.
Much better than the Cleveland Heights location.JOSEPH B.
We had an excellent experience with the South Beachwood Location. They were friendly, accomandationing and thorough in their work. I am changing from UHale Mayfield to UHale South Beachwood and recommending others to this location,LINDA H.
Quick and efficient customer serviceJack B.
Just make sure van is clean and no broken light.KIN FAI N.
Great customer serviceANTHONY T.
Absolutely nothing. D'ante checked out the truck to me. He and the staff were friendly, efficient and helpful. Roosevelt checked in the truck. He was also friendly, efficient and helpful. I've rented a LOT of trucks over the years and this is the best location ever!!! I've used this location twice and the service is consistently excellent.MICHELLE B.
Customer did not leave a comment.ANGELA M.
Customer service rep Dawn was efficient, friendly and helpful. 100% Thank you Uhaul teamKaren L.
Customer did not leave a comment.Malik T.
It coats more than what they told meMOHAMMAD N.
Customer did not leave a comment.DAVID K.
All staff is awesomeTNASIA H.
Okay my only complaint is that I was told that Veterans don’t get a discount and your website says otherwise. Either way your website is wrong or they just need a little guidance. I rented a storage unit and trailer which I guess you might know. Thanksmichael b. | First Impressions
The men were very kind, helpful, and quick!ASHLEY Z.
The truck was blocked in. I had to go back in an ask them to move the other truck so I could leave. No one was there when I returned the turn. I had to go in to drop off the keys. Very disorganizedJAMES H.
the windshield was dirty in the inside & I put in a more gas than required by a quarter of a tank, now refund just a giggle and sorry. I've rented vans from Cleveland Hts,Ohio and they were always spotless and you could smell the cleaning/disinfection (which was not overpowering)HELEN MARIE W.
The engine light immediately came on and stayed on the whole trip. The lock they used for the back door had frozen tumblers that didn't move without using a tool of some kind, then the button to depress to open the lock was immovable without a tool. Once to the drop off location, they charged me for an extra day because they didn't have the combination to the lock to unlock the back door. The attendant told me they were going to take it out of service anyway because of the check engine light. So why are they charging me for an extra day when I was hours early with the drop off. BULLSHIT! I'LL NEVER USE U-HAUL AGAIN AND BAD MOUTH THEM TO EVERYONE WHO'S INTERESTED!Susan J.
I tried to use uhaul.com to pick up the truck but it didn't work. I had rented another truck a few days before and had no issue with the web pickup so I have no idea why it didn't work. The location was open and the guys I side were wonderful!!!! Lamar was friendly, helpful and generally awesome!!!!! When I dropped off the truck a young man met me at the truck before I could even open my door. He was very friendly and checked me in incredibly fast. I've rented a LOT of uhauls and this is the best location I've ever used.MICHELLE B.
It was very clean and well lit. The staff were efficient and helpful.Jason C. | First Impressions
If I could give them 10 stars I would. The best customer service EVER. Those four gentlemen are fine examples of customer service.Rita H.
Customer did not leave a comment.DENISH E.
Everyone was real nice and worked out well.SCOTT K.
Customer did not leave a comment.CLARENCE G.
Customer did not leave a comment.JOSEPH F.
The right mirror of the truck was constantly sliding back and needed to be adjusted. The alignment of the truck was weird on the highway at 60mph, it would be pain to drive it long-distance. The skip the line was also non-existent, 2 people working there but I still had to stand in line and wait for 3 people in front of me. Overall good experience, could recommend.Marcel D.
Customer did not leave a comment.india b. | First Impressions
Customer did not leave a comment.THEODORE P.
I had an excellent experience utilizing the uhaul services. Dawn as well as the entire staff, was extremely helpful.UBONG U.
Have rental associate check equipment before renting. The associate said the truck was on 1/4 of a tank. When I got in the truck it was full. Before returning the truck I over fill it in order to make it back to location with a full tank of gas. I was having problems with the mileage on the website. It kept saying the mileage was less then what was on file. So the guy working told me to park it under the canopy. He said he would send me the receipt via email. When I got the email I was charged $30 for the guy supposingly putting gas in it & $9.50 for gas. There's no way this could have happened when I just over filled it. When calling customer service to resolve this issue. I called 4 times. The first 2 times I was working so I had to hangup. The 3rd time they hung on me after waiting over an hr on the phone. 4th time after another hr someone had finely answered.TAMARA D.
This was the worst service, the truck had issues and I had to go to another location to have them put oil in it, than I did not receive the dolly that I asked for, my son went back to get it and was told they didn't have any, the only they had was damaged and they would take the price of the dolly off, for the use of the damaged one. Looking at my bill it was not taken off. With all the issues I had I free it should have been free. I will never use that location again, there is not even a rating scale for what I think of the service there.SHELLY B.
Vans are raggedy.CHRISTINE H.
Customer did not leave a comment.HOWARD A.
Customer did not leave a comment.CALISTA C.
Customer did not leave a comment.Brittany B. | Overall Experience
Customer did not leave a comment.jasmin b. | Overall Experience
Customer did not leave a comment.CONSTANCE M.
Customer did not leave a comment.ROXANNE J.
My experience during the check-in process was excellent. The staff was knowledgeable, quick and polite. The facility was basically spotless and gleaming. I am looking forward to using my storage unit given this excellent starting point.Matt P. | First Impressions
Customer did not leave a comment.RALPH T.
Customer did not leave a comment.Todd F.
Staff was excellent!CANDACE J.
Customer did not leave a comment.DARONDA C. | First Impressions
Store clerks stole my credit card information and tried to use it for online purchases the same day I was in storeVONTE J.
I had made an reservation 2-3 days prior and when I got to the location I was told that ther were no trucks for me even though I had an reservation and I even witnessed several people behind me that encountered the same issue - so after I got angry I was given a number to traffic to call and was told that there was a truck for me. So the whole thing with U Haul was very unpleasant and I will never use them again !!!!DENISE M.
Very friendly staff here as well. I've dropped off trailers and a truck here four times and always had a good experience. There were a couple of times however when they were short-staffed and I had to wait in line for a while. Definitely a great place!Paul M.
Customer did not leave a comment.tamika b. | Overall Experience
Customer did not leave a comment.GLORIA E.
Customer did not leave a comment.Gregory S. | First Impressions
Customer did not leave a comment.Douglas R.
Customer did not leave a comment.CARLA L.
Customer did not leave a comment.Jenell N. | First Impressions
Customer did not leave a comment.Christian S.
Location appeared to be closed when we arrived after opening hours.DAVID B.
Thanksernest t. | Overall Experience
Customer did not leave a comment.Robin W. | Overall Experience
Customer did not leave a comment.Lino O.
One of the headlights were out. I ordered furniture pads didn't get them. I used this Uhaul when I moved in 2019 so I figured my daughter could use it too. Very disappointedLATRICE W.
Customer did not leave a comment.CHERYL W.
Using your website 24/7 equipment return was impossible. Using your website no-line pick up was impossible. Both times even with me ALLOWING my location it gave me an error. Contacting someone in the Dept that knows the 24/7 return equipment is impossible as well.Sharon P.
Customer did not leave a comment.STAFFORD W.
Have a manager present at all times, and stop accusing people of lying when it's your staff that isn't doing their job correctly, also get more help,I stood in line for 45 minutes just to be called a liar, maybe I should file a complaint with the city this is emotionally stressful.Millicent W.
Customer did not leave a comment.PHYLLIS Q.
Customer did not leave a comment.TREVOR I.
When I came in to pick up the truck that I had reserved I was given a key and told which truck to take. When I got to the gentleman outside he gave me another truck that had just been returned, and it was not cleaned out. Then I had to wait at least 15 minutes while he took his time getting the dolly that I rented along with the truck. Upon returning the truck I pulled under the return area, I was the first truck, and went and got into line to return the truck. I short gentleman came and asked me if I was picking up or returning. I said, "Returning". He asked me did I have cash or a card? I said whatever will get me out of this line the fastest. He then went behind the counter like he was on the computer, and then left out after about 15 minutes. A gentleman then got in line behind me and noticed I had paperwork. And said that I should give the papers to the man who was out there. I said there was no one out there when I pulled my truck up. I then got called to the counter where the person at the counter told me exactly the same thing. Now my issue is that there was no one at the return area when I pulled up. But when I went back out there were at least four trucks and vans behind me being waited on. I got a little upset at this point. And when I got a man's attention he said he would be with me which was another 15 minutes. While waiting for him I am talking to my brother about the man who asked me if I was paying in cash or credit card, and the man was walking by, stopped, and asked me rudely, "Are you talking to me?" I told him, "No, I am talking to my brother." And continued my conversation. Eventually, at least an hour and a half after I got there someone came and assisted me. I feel that it was a total failure on the part of the employees at this particular location. And if I had to get another rental there I will go to another company. I usually get good service from U-haul, so I just don't get the behavior of the employees at this location.LEONA B.
Customer did not leave a comment.KRISTIAN H.
Customer did not leave a comment.da nasja m. | First Impressions
The customer assistance by staff was excellent.JEFFREY E.
Unit was good except for rain got into trailer floor was wet sides were wet boxes and bags got soaked I told place where i returned but not sure if they will look intoRICK R.
Amazing facility. Always so nice and clean.Anissa Y. | Overall Experience
I don't like how you put another person on your storage as a contact person they think you are making there Credit Bad what's wrong with thisJEFFREY M. | First Impressions
Dawn and Brandon, at the service desk, were very helpful. Excellent customer service. A great facility. Have used others and they do not compare. I overestimated the size of the storage unit needed and would like to move to a smaller unit, 5 x 10, in a month...preferably near my current unit #1131. Please let me know.Alan P. | First Impressions
Customer did not leave a comment.JAMESON W. | First Impressions
Your staff was so helpful and cool.ernest t. | First Impressions
I am so pleased with the staff and the information that was offered to me at the time of check-in, and received my first month free.TERRANCE S. | First Impressions
Customer did not leave a comment.ELAINE T. | First Impressions
Customer did not leave a comment.christine n. | First Impressions
Overall the experience was lackluster, we had reserved a 10x10 unit months in advance. On the day we rent the unit, we’re told by manager it is not available and we’d have to take 2 or 3 smaller units each at regular price. Luckily a storage service women named Dewana was very pleasant and de-escalated the situation. She politely explained why the unit we reserved was not available and said on Monday she would call me to offer a bundled price on 2 units for the inconvenience. Unfortunately U-haul doesn’t have the system or scale to notify customers in advance when their reserved until is not available.Peter B. | First Impressions
Customer did not leave a comment.Sandra J. | First Impressions
Customer did not leave a comment.Charese H. | First Impressions
The women who showed me the unit and got us our lock and helped us with the ending steps was very helpful sweet and accommodating . The gentlemen that helped us at the front was also very very friendly .Heather K. | First Impressions
Customer did not leave a comment.Nicole T. | First Impressions
Excellent with little storage space I was suppose to get a 10×10 but they stuck me in Four small ones a lot of moneymarquetta h. | Online Move In
Clean and well maintained. Convenient to be able to drive the truck inside and unload without concern about the weather.John M. | First Impressions
Customer did not leave a comment.Ronald W. | Online Move In
Customer did not leave a comment.Jan K. | First Impressions
Everyone I would swipe my card in then open my unit the alarm would go off. Tried entering my code and it said no access.Marvin F. | Online Move In
I have previously rented a storage unit, and already had a lock from the same facility. I was told that the lock came with the unit and I didn't need, but I received no credit. This is unacceptable. The lock isn't free and you received the credit for the price. And the free lock back into your storage.AMBER Y. | First Impressions
Customer did not leave a comment.DEBORAH M. | First Impressions
Customer did not leave a comment.Nikkol H. | First Impressions
please have Manger call me 4403174299Tonya B. | First Impressions
Customer did not leave a comment.jackie d. | First Impressions
Customer did not leave a comment.Kareem R. | First Impressions
Very Nice Peoples.Simon J. | First Impressions
Customer did not leave a comment.Nathaniel R. | First Impressions
Clean, professional and welcoming.Kimberly M. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!