Customer Reviews for U-Haul Moving & Storage of South Fort Myers

9,793 reviews

11401 S Cleveland Ave   Fort Myers, FL 33907
(Between Page Field & Beacon Manor)

(239) 939-3686

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(239) 939-3686

11401 S Cleveland Ave
Fort Myers, FL 33907
(Between Page Field & Beacon Manor)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

mike A. 
Rating:
4.0

The truck I was given should probably be retired. I think Fred Flintstone used this vehicle when he and Wilma first moved in together, The transmission was really grinding (at one point when applying brakes on a slight decline coming over a bridge I thought it was going to fall out) when I applied the brakes and the oil light kept flashing. The staff is all wonderful and very helpful.

Patricia C. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

The counter guy was so nice and professional But the man who attached the trailer to my truck was the best!!!! Thanks for being so kind to me I wish I knew your name 😊🙏🏻

Sherry H. 
Rating:
4.0

I was given the paperwork for some other renter. Was not noticed until I returned the equipment.

Donald R. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
4.0

It always seems to take forever to get all the details entered into the uhaul system at all uhaul locations. Even when much of the info was entered prior to arrival.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

Victoria G. 
Rating:
3.0

Alignment off on truck/high beams do not work 90% of the time/Oil pressure gauge comes on and off/Staff was friendly but equipment for me was not good.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Harold L. 
Rating:
5.0

Had to buy a can of silicone lubricant spray for the tire ratchet straps... They don't seem to be lubed regularly and we're seized up from corrosion. The silicone lube did the trick and is something super simple they can do to keep these things in good working order.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
4.0

Customer did not leave a comment.

Jack T. 
Rating:
4.0

Customer did not leave a comment.

Elio L. 
Rating:
5.0

Customer did not leave a comment.

rolland D. 
Rating:
5.0

Customer did not leave a comment.

Francisco S. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

Luke M. 
Rating:
3.0

Staff was not very attentive and I had to struggle to get help. One guy was really on the ball and helpful.

Randy E. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
1.0

Not charge them for 2 days bc was late due to tornadoes this morning. Makes it a little hard to load and unload when your taking cover from tornadoes

MINDY M. 
Rating:
3.0

Customer did not leave a comment.

Ted A. 
Rating:
5.0

The workers made the experience worth it they were super funny and personable and I was laughing through the pain of getting forcibly and illegally removed from my home! They all deserve raises have a great day!!

Jeffrey J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN P. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
4.0

Customer did not leave a comment.

Henry F. 
Rating:
5.0

All good

John R. 
Rating:
5.0

Customer did not leave a comment.

Catherine R. 
Rating:
3.0

I rented the trailer from one location and it was not delivered as it was supposed to be. I had to them go another 20 min out of my way to this location. Not to mention the lady at Storage King Ft Meyers FL sold me a receiver for 56 dollars which is twice the price and then didn't even have the trailer.

Rick N. 
Rating:
3.0

Dropped off after hours.

JENNIFER LYNN C. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

Customer did not leave a comment.

Sonja J. 
Rating:
3.0

The truck was NOT maintained because the battery died and we were stranded in another state for over 2 hours. The doors do not shut properly, the radio is muffled, the noise inside is terrible and it was not very clean.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Robbie D. 
Rating:
5.0

The staff is very good at what they do.

Marcis D. 
Rating:
5.0

Customer did not leave a comment.

DENETA S. 
Rating:
5.0

At least clean the windshield. The inside was so dirty i couldnt see thru it and had to clean it myself, had a dirt film on inside of all the windows.

william H. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

The guy that worked the counter at pickup was very, very curteous and professional, so much so that I had to ask him if he was the manager. My experience was very pleasant from start to check in.

Brenda O. 
Rating:
5.0

Thank you, Your staff (Lisa?) was great to deal with, Creative in finding a last minute solution when another Uhaul vendor dropped the ball, and left us stranded for a critical Sunday project execution. Been to this location several times now and have always been treated great... your automated ordering system placed our order with another vendor location (Jerrys Tire). We expected because of availability, but when we arrived to pick up the truck that location was closed and unreachable. Several people were in the parking lot, trying to reach the shop to pick up vehicles. We drove back to the Cleveland Ave location to find a solution and were able to finish our project as planned your their help! We will continue to use the trucks at your S Cleveland avenue location.

Frans K. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
3.0

Please make sure your trucks are safe to drive! The steering wheel and alignment were completely off, making my 3 hour drive a big hassle. A 26' truck is already a challenge to drive so having to correct constantly the steering wheel for 3 hours was a PITA and felt very unsafe. Furthermore, the brakes felt that they were not properly bled, hard to press the pedal. I have driven other uhaul before , this one was by far the worst I have ever driven.

Vinh F. 
Rating:
3.0

I booked on line and when I got to location nothing was in the computer I had to do it all over again and was charged both times then was charged the 1/2 hour it took for them to re book me

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
4.0

Parking lot was a bit tricky for first timer. Maybe better signage.

Barbara N. 
Rating:
5.0

Customer did not leave a comment.

Randy F. 
Rating:
3.0

I checked in it's about 20 minutes when I brought it back took about 10 and I was out the door

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Great check in crew

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Harold R. 
Rating:
5.0

Went very well. Absolutely no complaints.

Mary F. 
Rating:
5.0

Fast, friendly and helpful

Chester G. 
Rating:
5.0

Customer did not leave a comment.

TILDA A. 
Rating:
4.0

The reception rep was very pleasant and helpful when I rented the box truck and when I returned the truck I was greeted pleasantly and after a quick inspection of the vehicle I had my receipt in hand in minutes. Very efficient staff. Positive customer service.

John L. 
Rating:
5.0

They were busy but fast and efficient

Dean G. 
Rating:
5.0

Customer did not leave a comment.

Sydney P. 
Rating:
5.0

Great experience and helpful staff.

ALEJANDRO G. 
Rating:
5.0

Customer did not leave a comment.

Ernest B. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Adrian C. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Every employee at this location is professional and quick to take care of you!

Tamatha C. 
Rating:
5.0

Customer did not leave a comment.

Diego C. 
Rating:
5.0

Our vehicle had a “oil change needed” message displayed on the dash but other than that it was a seamless and easy process from pickup, use and return.

Elizabeth C. 
Rating:
3.0

Customer did not leave a comment.

Stephanie F. 
Rating:
4.0

Great customer service with staff members. Just try to resolve any service lights on the vehicles and brake pads. Otherwise, very polite & understandable staff.✅ Happy New Year staffs.🙂

Gillian S. 
Rating:
5.0

Customer did not leave a comment.

Desirae M. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
2.0

At the time that I was picking up my rental I was surprisingly told that I needed to return the truck by 1pm because they had double booked the truck. Out of all the times I've rented Uhaul equipment I've never been told that. At the time I reserved the rental I was not aware that I would have to return the truck by a specific time. If I had known there were time restraints I would not have reserved the truck! Needless to say, I did not return the truck by 1pm, I finished what I needed it for and returned it by 3pm! Uhual advertises a daily rental rate not an hourly rate!

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Savannah M. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Very quick service. On my way in a few minutes.

arnold M. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Keep doing whatever you're doing.

GENORA J. 
Rating:
5.0

Customer did not leave a comment.

Lorna W. 
Rating:
5.0

Customer did not leave a comment.

RALPH B. 
Rating:
5.0

Customer did not leave a comment.

Samantha W. 
Rating:
5.0

Nothing did a great job

Nick zubak Z. 
Rating:
4.0

Very well handled!

wanda L. 
Rating:
5.0

Quick check-in. Efficient location.

Alice W. 
Rating:
5.0

Customer did not leave a comment.

CLYDE S. 
Rating:
1.0

Alignment way off on truck, the link they send you to document the truck doesn't even work and they basically find any way to screw you over on the contract for their profit.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

ken P. 
Rating:
5.0

Customer did not leave a comment.

VERNON CLIFTON V. 
Rating:
3.0

Be more careful when inputting reservations. When the employee input the reservation, she did so for a week earlier than needed. If I hadn't double checked the paper work later that day, we may have run into a problem on the actual day that we needed it.

fred C. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

NICOLE G. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
4.0

Please consider the INSURANCE offered by U Haul. Your car coverage is not going to cover these large vehicles.

Eric E. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

The maintenance crew went over and above I have a little problem they jumped right in a moments notice and got me on my way they were truly the best maintenance crew that I’ve ever had an experience To deal with! bravo for having such great employees !

Gloria G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shelby K.  |  Overall Experience 
Rating:
4.0

The only issue is my security card for after hours doesn’t work. I’ve had it replaced once and still does not work correctly.

Maria M.  |  First Impressions 
Rating:
2.0

The girl that works there is very rude and made my experience awful

Annette T.  |  Overall Experience 
Rating:
4.0

Would recommend with the only problem being the rent. Didn't expect it to go up twice since April.

Dean C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kara S.  |  First Impressions 
Rating:
4.0

I was told by the Uhaul call center that my unit was on the first floor. When I arrived I found out all available units were on the second floor, the person in office spoke negatively about the call center always screwing things up, and I would have to carry my boxes up stairs. I was sent out by the office to find it on my own in a sea of buildings. Fortunately Nigel helped us find the right building, helped us get in, and provide guidance on how best to get the boxes out of our truck and up the stairs. I answered yes to the question above about the staff being friendly and helpful because Nigel truly was. He saved what could have been a negative first impression.

Erik J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe o.  |  First Impressions 
No reviews have been submitted for this location.

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