Customer Reviews for U-Haul Moving & Storage of South Greenville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Greenville

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Neal M. on

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Customer did not leave a comment.

Madhuchandra M. on

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It quick and staff was friendly.

Dean B. on

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Great customer service and very friendly

Mattie C. on

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My entire moving experience was great. I was able to get everything I needed with the help of the professional, knowledgeable and friendly staff. It was definitely a pleasure with the stress of moving. Thanks ladies and gents.

CALLIXTA E. on

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All staff I communicated with was easy to approach, professional and kind, Everyone went out of their way to assist me from day one, from hiring our truck, to moving in and out. Great experience,

Charles G. on

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Celia T. on

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I did not like how employees use their personal cell phone to take pictures of driver’s license in order to upload them on to the U-Haul software. This is a privacy concern for me . I could have easily did this with my own phone.

ALAN S. on

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Great experience

Matt N. on

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Great service

Amy B. on

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Customer did not leave a comment.

JASON CHARLES A. on

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FIRST ASSIGNED TRAILER HAD A NON-FUNCTIONAL TONGUE JACK REQUIRING EXCESSIVE TIME IN THE EQUIPMENT YARD AND MORE PAPERWORK. RETURNING THE TRAILER TOOK 5 MINUTES. PERSONNEL ON SITE WERE TOP NOTCH.

Jacob B. on

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I was helped by Cody. He was very knowledgeable and the process very smooth. Thank you for keeping quality employees like Cody.

Jacques R. on

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Alexis H. on

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Having more space to park would be great.

Catrina A. on

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fernando C. on

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Logan S. on

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Gary O. on

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Everything was done on a professional level. No improvements needed.

Jeffrey R. on

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Don’t overcharge $2.19

Pamela D. on

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Ashley G. on

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Good

Hector B. on

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Elmer M. on

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NA

Thomas E. on

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Judy W. on

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Calvin H. on

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Have stored RV in covered parking twice now. Great experience both times. Appreciate this facility and it’s staff.

Daniel S. on

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Top notch as is.

Quincy C. on

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A week ago l was given incorrect information regarding my ability to use a prepaid card. When l tried to reserve and it faed, l was told "oh you have a prepaid PREPAID card". Then once l ordered the truck later that week, l wasnt told that my daily rate for EACH PREVIOUS DAY would increase upon extending the reservation. As a result my bill doubled.

Reid W. on

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teshawn S. on

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Robert P. on

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Liberato B. on

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Elmer M. on

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Kathy P. on

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Randall H. on

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Clementine E. on

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MITCHELL W. on

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darren W. on

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Everything was pleasant

John B. on

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Way to expensive. The mileage is killer. No way I drove 206 miles.

Jacob B. on

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John S. on

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Michael S. on

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Russ B. on

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Courteous and knowledge staff. No issues or concerns.

Shannon M. on

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Very friendly and timely staff! Available equipment.

David C. on

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It was the cleanest storage I ever rented

Daniel R. on

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Matthew F. on

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Cindy C. on

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Never had a problem at this location

Floyd S. on

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Excellent Customer Experience.

Mari C. on

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Make sure they have the dolly you want or asked to use. They didn’t have the appliance dolly. Then had to call around and ask for one. No one had one. No matter they let me use a regular dolly for free since they didn’t have what I wanted.

james J. on

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Dedicate a huge part of your 2020 budget to website improvements for both the customer and your staff. I've rented frequently the last two years and if I had to rate on your site alone, it would be below average. Most of the time I create my reservation online, but when I get to the store, I have to go over everything again. I've found it is sometimes faster if I don't have a reservation. Also, most of the time spent at the store is waiting for the staff to attempt to navigate through the slow and frequently unresponsive webpages of your POS system. I'm a systems analyst and web developer and it is painful to watch your staff navigate the site. To their credit, they never complain and always remain professional to me.

matthew F. on

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Great customer service and that’s why I rent from here 5-6 a year.

Nelson R. on

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david H. on

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Karla H. on

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Good experience

aythe h. on

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The person who helped me was not friendly. It made me not want to do business there again.

James L. on

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Callixta E. on

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Staff members were very kind and helpful. They showed and gave us all the information needed for a smooth move in. It was great.

Richard B. on

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Staff was very helpful.

Michael W. on

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Everything was good from reserving on line, pick up, equipment & drop off.

Cherylene B. on

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Ordered dolly, however it was not put on the truck. Additionally, was told I had a fuel credit of $22 , due to there being no gas in the truck. I returned it with excess of the required amount of fuel, and have not received any refunds for fuel credit.

patricia G. on

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vincent D. on

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Great service

Naidalyn D. on

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I reserved a truck and a dolly. Truck was available but no dolly. I suggested could they get it from a different location. She checked and said they would. Going to the location would cost me 8 miles of the 10 I was going to use it for. These miles should not have been my responsibility since the equipment I reserved was not available. That’s the point of reserving. In addition, I requested the truck for 24 hours but upon leaving with the truck, the message I received indicated I needed to have it back an hour before my 24 hours.

Nancy S. on

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VERY FRIENDLY; EXCELLENT SERVICE, ESPECIALLY ON RETURNING.

Gary C. on

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Very nice place

Tomeka J. on

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LaShaunda M. on

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n/a

Dexter C. on

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Nice clean and secure. Thank you

Christopher T. on

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Friendly staff, equipment in good shape. Good experience overall.

Gary O. on

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Daniel S. on

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The tow dolly I wanted to rent did not have working tail lights… But the staff put me into another trailer that got the job done. They truly tried their best and were excellent

LINWOOD H. on

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Donald B. on

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Customer service was excellent. Friendly and helpful. Very good business transaction.

Michael F. on

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Edna P. on

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Paid for furniture dolly but one was not in truck

Frances T. on

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James A. on

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No issues whatsoever. My only complaint is how expensive the per mile rate is. I was not going very far, but it seems exorbitant

Sheila C. on

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JULIE M. on

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Wayne S. on

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Clean, new and large variety of equipment available, friendly staff. Will rent from this location again.

Bethany P. on

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It was after hours and I was unable to get the site to work I was on hold for 45 minutes before I just dropped the key and left

Louie J. on

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Keep up the good work!!!

Ruth F. on

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James H. on

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Barbi H. on

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The pickup and drop off were superb. Shanice and Calvin were great at customer service. I had to call regarding drop off locations. I spoke with Andrew through the customer service phone number. He was rude and did not want to resolve my situation. Andrew told me that I would have to take the truck back to an even further location and I would have to pay for the milage. I asked to speak to a manager. Andrew told me that he was all that I got. Andrew didn't want to wait to see if I could connect to the mobile app. He told me I had to sign up for in order to drop off the truck. After hanging up with Andrew. I called the Winterville location and spoke with Calvin. I told Calvin the situation. Calvin apologized and asked me to bring the truck back to his location. Calvin went above and beyond taking care of the customer.

Desean T. on

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Robert B. on

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Irvin C. on

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BRIAN S. on

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Seneca S. on

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Very friendly and helpful staff. Made things very easy for me and it’s very safe.

nathaniel K. on

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Lavonya R. on

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Very organized. Easy check-in/reservation process. Great customer service. Clean storage units and rest rooms. Safe and secure. Great prices. Highly recommended.

Lavonya R. on

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N/A. Keep up the GREAT work!

edward T. on

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Carolyn T. on

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Bryant P. on

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Robert W. on

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take a little closer look at tires. One of the tires on the car transport did not have much tread left on it. I was a little concerned as I was driving 800 miles round trip and bringing back a 18 year old Jaguar (in excellent condition). I would have hated for a tire to blow. This location had excellent customer service.

CHERYL D Z. on

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erika S. on

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Scott K. on

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Timothy C. on

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The kid working out Cody was go through someone backpack a stealing or taking things out of it .then throwing it a way in the uhaul lock dumpest.One will be missing that backpack .looked like a military one .just saying.the backpack came from a truck that was return this monday morning around 730.

David H. on

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Person messed up my rental and had to completely redo it. He also messed up the return information so could not check it in on my phone. Had to give him my drivers license twice and failed to give them back the second time. He called me back and said that I forgot them. I had to make two trips to the return address which was over twenty five miles out of my way because of his incompetence. They have gave I haul a bad name

Jukelia B. on

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Clean the vehicles before the next customer takes it. Keep maintenance up on vehicles and don’t Send vehicles out with maintenance lights on.

Miguel W. on

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They charged 20 dollars for a after hours fee to return THEIR truck and I wasn’t told about. That’s crazy!!!! I called headquarters about my 20 dollars. Never had any issues with uhaul until now. As if the other fees aren’t already enough. You have a drop box to return products then you charge an additional 20 dollars. Not cool at all. Totally disappointed at this point. You had me sold up until this point. Thanks for taking my 20 dollars to walk around and inspect the truck (your job)!!!

Tonya H. on

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Everything was great and quick

Erika C. on

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Shakeema S. on

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The system was down for whatever reason, have a back up plan if this should happen again so customers don’t have to wait so long

ERIKA C. on

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Cody did an excellent job in helping me. He was professional throughout the entire transaction. I will definitely use this location again and refer them to others.

Patrica H. on

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Every person I encountered was friendly and helpful Service was timely and efficient and equipment was clean and in good shape.

Richard L. on

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?

Demetrice B. on

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Nothing. The ability to be able to reserve and pick up via mobile app is excellent! This is much easier than the traditional having to go to the counter and complete paperwork in person.

DEBBIE J. on

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staff was very helpful. Ashley was wonderful and went out of her way to help us...…...

Felix G. on

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When I picked up the truck, it was at 1/4 tank of gas. Upon return, it was less than a millimeter below 1/4. I barely did 20 miles total. I was charged a $30 "refueling fee". This was NEVER mentioned to me. Not at pick up or drop off. I could have put $1 in gas in and been right back at exactly 1/4. Called the location when I got my receipt and was told "not our problem, it's a standard fee". I will never do business with U-haul again

Robert R. on

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Good job

Gloria W. on

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Customer did not leave a comment.

Theresa O. on

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No I would never recommend this facility to nobody

Roberta R. on

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Akpene T. on

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Good facilities; sometimes there are not enough staff to handle the traffic, so waiting a while is an issue.

Priscilla B. on

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Excellent customer service and facility.

John B. on

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Great job getting us the available unit space that we needed.

Tamara C. on

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Theresa O. on

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Very unprofessional, arrogant and rude the guy that waited on me he needs to be fired , I wouldn't not recommend this store to anyone, and I will be calling the supervisor today... 🧐🤔 😠👎👎👎👎👎

PRASANNA M. on

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The rep was helpful and assisted with my needs. Good Job!

kimiko m. on

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I didn’t have no problems with his place luv it

Bobby P. on

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very convenient, the manager was very helpful.

jason d. on

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We used the climate control unit. The sliding door should be in use until 8pm.

Walter K. on

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Great experience thru out

april c. on

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The representative was very nice and professional and assisted me with all my needs! She definitely deserves a raise! She made me want to tell all my friends to come to you for all their needs.

kevin A. on

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Need to add more people during normal hours of operations to cut down wait times

John S. on

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Used this facility for short-term storage. The staff are very friendly, knowledgeable and professional. The facility is very clean and they have excellent security. I highly recommend this facility!

DONNA S. on

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Impressed by cleanliness of the facility and friendly/knowledgeable staff.

Victoria N. on

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😊

DONNA S. on

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Very courteous-helpful as best she could. Showed us how to work key pads, etc. Gave us good advise.

ANDRA H. on

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Very good

Kathleen C. on

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Your onsite sales rep was excellent. She pointed out a number of issues with the reservation I had made by phone and all were quickly resolved to my satisfaction.

Akpene T. on

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The woman who helped me was kind and accommodating.

JIMMY D. on

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Great experience from start to finish will definitely use you guys the next time

Jessica G. on

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Everyone was really friendly and informative.

Shaun R. on

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NA

Joseph C. on

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Says conditioned but extremely hot always 80 or higher ...Helpfulness is slightly better than self serve ... Attitudes start poor and get worse the higher the position all the way to the owner

BRANDON P. on

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The employee that checked us in was extremely nice and helpful! We were so appreciative of her assistance.

Antonio W. on

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Wonderful

REGINALD D. on

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Courtney was very helpful and quick.

Victoria N. on

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Service was very good

Deborah C. on

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Staff is friendly and knowledgeable and caring as well as professional. I recommend this UHaul facility 100%.

samantha m. on

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This facility was perfect for our temporary needs. Thanks.

Tammy B. on

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I love this storage unit. The only issue I had as a customer, if you pay for the whole month and move your belongings early, you receive no reimbursement. Other than that, it is excellent. Loved it.

Jason C. on

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friendly, timely service. Thanks.

ERICA T. on

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Very pleased with their service.

Mary C. on

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I know the staff is busy but the could be a little bit friendlier!

Walter C. on

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Nice facility. Excellent customer service

Nadia O. on

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Fast,friendly and helpful.

Tanaia W. on

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The employee's were nice and the location is convenient.

joanna m. on

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Facility is clean and resources were available.

Canette S. on

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They were very kind and fast and super helpful and showed me where the storage was and helped me examinenidnit was the right size katelyn was the best

Monte M. on

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Customer Service was okay overall. The individual that was providing me was service was not well informed or professional. There was a system issue while moving in.

Carol & Janice F. on

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Very clean and well managed

janice s. on

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Very nice and clean facility

cleon t. on

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Everything was good and clean I saw it for my self the staff cleaning the facility. This location I would most definitely recommend

Tanaia W. on

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The rep was very nice and walked us around the facility so that we knew exactly where to go.

David G. on

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Great location very clean store

margaret j. on

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Well care facility

Ashley L. on

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I'm trying to understand why I was charge a extra 15$

Linda C. on

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Always great dealing with you all...

ray h. on

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no comments

Sherry P. on

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The GM was very professional and helpful. Very nice facility.

Benita P. on

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Storage was clean, lighting was excellent. Staff in the office was very helpful in showing me how to work the access key and where to use it.

Lina C. on

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All my furniture and my stuff is mess up, I can’t use it anymore

Pat F. on

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Great Job

Maria M. on

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It is a great facility with nice and helpful employees

Maria M. on

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Everyone was helpful

Joe Q. on

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Very courteous and helpful clerk.

Jennifer P. on

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Stevin was very helpful any time we had a question. We will definitely use uhaul in the future if we need storage again.

Tamiko C. on

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Excellent Service!

sussie s. on

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Your staff puts the Cand S in customer service.

Tabitha M. on

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The staff is friendly and professional. They are customer service centered. I’m glad I used them and will do so again.

Rebecca C. on

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Went above and beyond to assist us after hurricane Florence

Muarisha H. on

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Has an excellent experience here !

Thomas W. on

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The young man Cody could not have been more helpful. He was very careful to explain everything and walked us through the entire exercise to ensure we totally understood the requirements. Good Man.

Trey C. on

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Both folks that helped me with my rental were awesome to deal with!

sussie s. on

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.the young man knows customer service. He deserves a raise.

Lisa A. on

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always a pleasure using your company thank you

Susan A. on

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Excellent customer service

Kierstyn S. on

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Storage facility was nice, safe and I felt as my items were secure. I was told one thing by one of the workers when I moved in, and something different by someone else when I moved out. Unhappy.

Lisa B. on

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First time using a storage unit & it was great - clean, easy, and safe. The staff is helpful, patient, & efficient while trying to figure out options & needs, especially Cody. Great experience!

DONNA S. on

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Stiven Riveria,GM gave us a few extra hours to remove our items for we were unable to have access to the church where we we're doing the NCPacks4Patriots yardsale. As nonprofit org it was appreciated.

David Z. on

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Great management !

eric b. on

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When renting the truck, we were not informed the insurance was per day, and figured it was during the duration on the rental truck. So our account was drafted more than it should have been.

Janet W. on

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The person who served us was very courteous and knowledgeable. The storage units and environment are very clean.

DEBBIE J. on

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Very helpful & knowledgeable

tasha h. on

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I had a overall good experience but i just wish that you could call the local number and not associates thousands of miles away. That is a very unfortunate event.

jeff s. on

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Great place for storage. Halls are a little too narrow.

FRANK F. on

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Everything went good equipment was in good shape. Staff was good to deal with

samantha m. on

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The facility was clean and well maintained. I like how it is alarmed, as well.

James S. on

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Everything and everyone were great.

Emery D. on

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Met all my needs. Very professional. Was shocked how much open storage area there is in the covered outside area.

Luther C. on

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Excellent Service

Courtney W. on

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I will be using this facility again in the future.

BRIAN W. on

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Elevator was out of order once, asked the GM when it would be back in service while he was outside on his cellphone, he didn' answer me and instead pointed to his phone like I was interruptin his call

john r. on

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This is an excellent storage facility. The staff were very friendly and helpful. I highly recommend it.

Queenie J. on

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I called to see why I was charged extra money on my bill. I was told my storage was left open and they charge me for a lock. I had not been there, and I and two other people check that lock.

BARBARA C. on

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Upset because I was from NY and unfortunately my daughter left the key at home and they charged me 50 dollars to cut my lock. Not happy about that should be allowed to put your own lock on the door

Meisha W. on

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Rude customer service and unhelpful

Dalmika J. on

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Need to be 24 hours ascess.

GILBERT L. on

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I will always consider uhaul at southern Greenville I was treated with respect and all my questions were answered the staff are great

William B. on

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Everything was great.

Walter W. on

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Stiven is great!

Sterlyn N. on

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Great!

deborah V. on

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Availability of carts were great!

Regina L. on

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NA

Tyson G. on

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Free extended hours would be nice.

amber b. on

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The faculty was clean and I didn't have to worry about anybody trying to take my stuff. I liked that fact that everyone had key cards and you only had access to your floor your stuff was on. Greatjob

Tiffany J. on

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Very professional