Customer Reviews for U-Haul Moving & Storage of South Greenville

1967 reviews

4057 S Memorial Dr   Winterville, NC 28590
(Across from Pitt County Community College)

(252) 215-2285

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(252) 215-2285

4057 S Memorial Dr
Winterville, NC 28590
(Across from Pitt County Community College)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The associate was very friendly and knowledgeable and about the equipment.

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Awesome location, & staff

VICKIE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

I have already recommended you to my neighbor

MAUREEN W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Staff was very polite and helpful

STACY S. 
Rating:
4.0

There's nothing I can think of all is well thank you very much

LONNIE G. 
Rating:
5.0

Customer did not leave a comment.

FLOYDESHA T. 
Rating:
5.0

Customer did not leave a comment.

PARKER L. 
Rating:
5.0

Customer did not leave a comment.

LEON B. 
Rating:
5.0

Very friendly and the customer service was impeccable. 10 stars!!!

ANTWUAN E. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

I had a horrible experience with the 1st location to pick up in Kinston NC. Not so much the location, but with the uhaul representative. I was informed that I would be able to pick up, although the location was closed on Sunday. When I called and spoke to an Uhaul representative in ref to this. She basically told me to come to the Winterville location, which was 30 mins away, or cancel. Very rude and hung up the phone without confirming anything with me. The last representative that I spoke with was nice and provided me with all the information I needed for Winterville pick up location.

VIRGIL R. 
Rating:
5.0

Customer did not leave a comment.

Taylor S. 
Rating:
3.0

I have had several positive experiences with this location. However, on two out of my 6 or 7 positive experiences, I have had a leaky tire, a dirty van, or a truck with a quarter tank of gas. There are a couple of folks that are great. Tiesha Brown rocks! She is efficient, polite, accommodating and always in a great mood. She makes it "Above Average" but two others I encountered make it below average. So when Tiesha waits on me, I say Excellent to Above Average. You get the picture!

BARBARA K. 
Rating:
5.0

The 6x12 enclosed trailer leaked rain water in at the wheel well on the driver's side. Newly purchased ikea boxes got wet. Also water got in at the lift gate. Items were about 12 inches from the gate. The running lights did not work. The brake lights and turn signals did work. I have not yet opened the boxes that got wet but I told the manager , I would let her know. I expect some sort of refund and compensation if the ikea items are damaged. Jemj

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

TOLULOPE O. 
Rating:
4.0

Arrived and put the truck in the area for returns. The lady came over as soon as she got through helping a customer to check the truck back into inventory.

MARSHALL H. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

HEEBA S. 
Rating:
5.0

Good services! Very helpful with planning my move. good suggestions.

DALE S. 
Rating:
5.0

Customer did not leave a comment.

CHAD B. 
Rating:
5.0

Customer did not leave a comment.

Dinesh R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

SHAWANDA H. 
Rating:
5.0

Customer did not leave a comment.

WAYLAND S. 
Rating:
5.0

This site (Winterville, NC U-Haul & Storage) is wonderful to rent from& they saved me from this mess that was created on 6/24 by U-Haul reservations. My experience with the UHaul reservation ref # 96926598 was a nightmare. I reserved a 26 ft truck two weeks prior to my move, 2 hrs before I was to pick it up on 6/24 I received a call that it had been cancelled (not by me) and came to find U-Haul reservation gave the truck to someone going to Minnesota whereas I was only going 90 miles from the pickup point. I was told I'd receive $50.00 to the card I use because of this cancellation and as 20 days later it's still not been done.

DEBRA M. 
Rating:
5.0

Customer did not leave a comment.

TAMMY F. 
Rating:
1.0

Charged to much upfront. IN This day and time it inconveniences your customers.

WILLIAM J. 
Rating:
5.0

Michele was very friendly. She knew her job well. Checking in and checking out were both done quickly.

DOUGLAS S. 
Rating:
5.0

n/A

Joseph B. 
Rating:
5.0

Very helpful employees, helped me with every part of my move. Very thankful

Darius P. 
Rating:
5.0

Keep doing a good job and keeping good help. Michele was very nice and helpful

PHILLIP A. 
Rating:
1.0

Customer did not leave a comment.

Lolly M. 
Rating:
5.0

Customer did not leave a comment.

Alfred D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

DOUG S. 
Rating:
5.0

Awesome place clean and cool the way to to go

Angela H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALEXIS G. 
Rating:
2.0

i made a reservation a month ago and when i got there they turned me away because they were booked. Very unhappy since they gave away my reservation.

Dylan E. 
Rating:
3.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

RAMON O. 
Rating:
5.0

The facility was well kept

joyce s.  |  Overall Experience 
Rating:
5.0

Good service,

GWENDOLYN H. 
Rating:
3.0

Customer did not leave a comment.

Justine W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ginger C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
4.0

Customer did not leave a comment.

Jon B. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN M. 
Rating:
4.0

Customer did not leave a comment.

William V.  |  First Impressions 
Rating:
5.0

Nothing

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER R. 
Rating:
5.0

Staff was helpful and friendly

Tara G. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

GRAHAM H. 
Rating:
5.0

Beautiful clean RV Storage site

Anita C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Great staff

NIKKI E. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN P. 
Rating:
5.0

No waiting, and had what I needed without reservations.

MATTHEW R. 
Rating:
5.0

Best uhaul experience I have ever had! Michelle Owen & Taiesha Brown were both very helpful and ensured we had the proper truck, van & supplies we needed. Everyone working here were very helpful! Thank you so much to both of them. If we need another rental in Greenville we will use this location! Thank you ladies !

Genevieve F. 
Rating:
5.0

Everything was perfect the employees were extremely nice and very helpful I have no no complaints at all excellent customer service

HALEY C. 
Rating:
5.0

This location operates very professional!!

SHANNON M. 
Rating:
1.0

Location kept my military ID after I picked up the truck. They made no effort to contact me to let me know it was there or run after me, even though they immediately knew I had left it. This is illegal for them to possess without my consent. Because I had to pick it up when they opened the next day, I lost an entire day on my move. I found this to be lazy, rude, and inconsiderate.

AMBER C. 
Rating:
5.0

Very happy.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Hallie I. 
Rating:
5.0

Everyone has been very professional and helpful

cathy w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Everything from equipment to personnel was great. The young ladies working behind the counter were very friendly and helpful.

NORMAN D. 
Rating:
5.0

The service wss great

RONNIE C. 
Rating:
5.0

Great experience

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Gregg B. 
Rating:
5.0

My experience was awesome, my customer service person made it that way

GREGORY S. 
Rating:
5.0

Awesome

VICKIE A. 
Rating:
5.0

The whole crew is great

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

MARGARET F. 
Rating:
5.0

Customer did not leave a comment.

jackie m.  |  Overall Experience 
Rating:
5.0

The check engine light came on shortly after I picked the truck up but there didn't seem to be any real problems. The truck was clean and ran fine. The location I picked it up was great and could handle all of your moving/towing needs. I would definitely use U-haul again.

Thomas S. 
Rating:
4.0

Train your representatives on the towing compacity of your trucks and the hauling capacity of your trucks. (Weight) not volume.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

TERRY N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
4.0

Customer did not leave a comment.

THOMAS F. 
Rating:
4.0

Customer did not leave a comment.

Samuel J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN Q. 
Rating:
4.0

Make it easier to report damage to property due to a leak in your trucks. Too much trouble to have to deal with (thankfully for us the damage wasn't major)

THOMAS V. 
Rating:
4.0

Customer did not leave a comment.

willie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

staff at this location was very professional and helpful.

James C. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON A. 
Rating:
2.0

This past weekend was the first time that I have gone to you Where I was not pleased. We had to go back to your store several times to pick up other items the service was the worst they was very unprofessional and an organized on Saturday afternoon me personally I still will give you guys another try because Cody and Michelle are very professional with their clients.

MECCA T. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
1.0

I was giving the wrong truck so after I put 80 dollars worth of gas in the truck I was given and got it home to start loading, I get a call to return the truck. The manager said that the 80 dollars would be taken off of my bill. I got my bill and it wasn't taken off. I called them and the manager was busy and I was told he would call me back once he got off of the phone with an customer. I never got a call back.

Laura B. 
Rating:
1.0

Customer did not leave a comment.

darlene T. 
Rating:
5.0

Quick and easy. This is the best place I've been for pickup or drop-off.

Jeff T. 
Rating:
5.0

The staff was patient and kind with my questions, I feel very safe in the building and unloading at night. Highly recommend.

Lisa K.  |  Online Move In 
Rating:
5.0

I see no need for improvement. I was helped as soon as I entered the building. The process was quick and easy!

DENISE C. 
Rating:
5.0

Employees keep doing what they are doing... engaged with customers and knowledgeable about products and services! Very happy with our experience.

GEOFFREY W. 
Rating:
5.0

Customer did not leave a comment.

REGINA M. 
Rating:
4.0

Customer did not leave a comment.

Gary T. 
Rating:
3.0

We had a blown out rear tire and ended up on the side of the road for over 3 hours during a hail storm. It was obvious this had happened to this truck before. You should not allow retread tires to be placed on your trucks. They are a safety hazard. The blown tire ended up in the middle of highway 264, a major 4 lane that is 70 miles per hour. Other vehicles had to avoid the blown tire and came close to us on the side of the road causing an extremely dangerous situation. Again, all of this during the middle of a hail storm. Your equipment should be checked better and you should have a higher standard in place for what is allowed on your vehicles. It wasn't so much the inconvenience of the 3 hours, but between the tread coming off and damaging the tailpipe and blowing out a piece of the side of the truck, it felt as if we'd lose control of the truck and were going to be hit by another vehicle. I'm just glad we weren't hurt physically. I also think it's a shame you have to pay $5 to receive roadside service when you are using substandard equipment on your vehicles such as retread tires. Then when I checked out the next day, I was making sure the staff was aware of what happened and that there were damages to the vehicle. I let them know it needed repairs before being rented again because the tailpipe had damage. I was then told I wouldn't have to pay for any damages because I had the insurance. YOUR neglect, lack of care for YOUR equipment, and use of substandard equipment caused the damage. Why would I even be questioned for such damages? That was an insult! I saw my life flash before my eyes the night before and they want to tell me I'm not liable for damages because of your neglect! You can and should do better than this Uhaul.

SONJA W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B.  |  Overall Experience 
Rating:
5.0

The mobile app for android sucks! I had to check-in multiple times on the app because it didn't save the information and I gave up trying to turn the van in on the app because it was constantly resetting itself.

John E. 
Rating:
5.0

Great to work with… very professional staff…. Jemj

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Harriett P. 
Rating:
5.0

Derek was very helpful as well as Cody very professional thank you guys and will be back if I need to rent a truck

SCOTT C. 
Rating:
5.0

Very helpful and answered all of my questions. Friendly and made sure I was taken care of and any confusion that was there due to my horrible pick up in Waterford, MI was resolved.

Erick R. 
Rating:
5.0

great place to store and preserve personal property

John O.  |  Overall Experience 
Rating:
5.0

Michelle was first class. Excellent service.

wesley d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michelle s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
4.0

We struggled moving our things out due to the slide door being locked because it was before office hours. I just think if you check in, verify yourself and have a storage unit there, the slide door should at least work for you after that.

Danielle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

Judith M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRAIG L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rickie C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacob A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

tony e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashli M.  |  First Impressions 
Rating:
4.0

Please have my neighbor clean up the area. They are taking up a lot of room and the floor machine is behind my spot. Also have cement blocks broken that need cleaning up.

Douglas L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayle G.  |  First Impressions 
Rating:
5.0

The best place in town for your storage and moving needs. I highly recommend it.

SABINE H.  |  Overall Experience 
Rating:
5.0

Friendly- quick-easy!! We store a 39’ RV and uhaul makes it easy to store

Porter K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurtis D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

camalla w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jordan e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia S.  |  First Impressions 
Rating:
3.0

Communication No card access was given

Vincent H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kenneth k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josette c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
4.0

Initially attention to detail was a bit lacking in the process of check in. No lock was provided though I paid for one, nor was there one in the unit. The process of swiping in was mentioned but not WHY you swipe in (i.e. you set off an alarm if you access your unit without swiping in) & swiping out was not mentioned at all. Fortunately, there are signs & I asked a young lady to clarify the process (Keisha? Maybe her name was... Lovely African American young woman) She's an asset for sure. Very pleasant and helpful. She clearly explained the check-in/out process & fetched me a lock while I was unloading and she opened the lock package as well. The facility is new and that helps with cleanliness. When I returned today a bar of soap that was in the elevator yesterday was now a ground up purple mess along with other bits of trash. Not a big deal but the elevator is essentially the front door for everyone who accesses their unit. The signs says 24 access is possible upon request but I was told only the GM could approve it. This is minor but it would be nice if there were always someone on hand who trusted make those decisions. All in all though, very good experience from start to finish. Highly recommended.

Charity V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracy a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristy S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donna m.  |  Overall Experience 
Rating:
5.0

Just disappointed that people allowed to keep tow vehicles hooked up and in travel ways. Very much restricted turns and parking long rigs also know people came in and out with no access to be there and roamed around. They drove in when someone opened gate and then waited to leave when gate opened from inside saw this several times. That's very alarming and forced me to go over there every week to check on my boats. Not as secure as it should be. Very nice place but this needs to be addressed I think. Will be back in July. Thank you

wesley d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita T.  |  Online Move In 
Rating:
5.0

The space was clean and ready for move in.

Loyd S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jake J.  |  Overall Experience 
Rating:
5.0

Cody knew exactly how to handle everything at once somehow, all in a professional timely manner. Extremely helpful and approachable individual.

Eileen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela F.  |  Overall Experience 
Rating:
5.0

All good!

Bob W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin H.  |  Overall Experience 
Rating:
5.0

Great peoples to work with

Roosevelt H.  |  Overall Experience 
Rating:
5.0

The young lady I talked to about my account was very friendly and courteous. She was able to help me with my billing question.

Queen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley C.  |  Overall Experience 
Rating:
4.0

Employees should wear face masks. No one had a mask on. Not very considerate of the Customers.

Nelson T.  |  Overall Experience 
Rating:
5.0

Cody is so nice. I always am so happy when I get Cody. We always have a nice conversation while he is processing my payment. He is professional, fast, & has great customer service skills. Thank u for having pleasant personnel like Cody.

sandi s.  |  First Impressions 
Rating:
4.0

The only problem we had was that we called to rent a storage and was led to believe we had a space and we gave them our credit card information. But when we got there to put our stuff in the space, we were told that we did not have a space and there were none available. After much conversation, the agent finally gave us one. There was definitely some miscommunication somewhere but we were never told that a phone call and credit card did not reserve space. After all that, we are very satisfied with our storage space. Merry Christmas!

Carolyn C.  |  First Impressions 
Rating:
5.0

We will store again in the future

Anita C.  |  Overall Experience 
Rating:
5.0

awesome staff...everything was just awesome thank you all so much..

Vicki J.  |  Overall Experience 
Rating:
4.0

No one was wearing face masks in the store.

Nelson T.  |  First Impressions 
Rating:
2.0

Upon arriving the customer service was amazing and I truly thought wow, this is a great place! However I was really, extremely disappointment with my experience as the night ended. I wasn’t informed that the big doors don’t open after 7pm so I was stuck trying to fit a couch through one single door. As well as my pin code was showing a error that “I wasn’t checked in” , when I did go upfront to sign and was given a lock. I also was granted time access prior, as soon as 7:06 came I no longer had access. So I was stuck outside with a couch and a couple of other items and couldn’t receive assistance... but that’s not the worse part, while inside and open my lock to my unit the alarm went off over the entire building, not once but twice! I’m not sure if it was due to this same “not checked in status” but I had no one to come help, customer service told me I would have to wait until the next day. This was unfortunate being I stay out of town, have not begun relocating yet. I also needed to check my Uhaul in on this day, and here I was after 8pm with no access and needing to get back home (2+ hours away) very very traumatizing... I give two stars because the customer service at the actual store were like angels... but I just had a horrid experience and some details where left out about the storage.

Taravia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald C.  |  Overall Experience 
Rating:
5.0

Would like to see garbage cans for waste on each floor. Thanks

laura s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YNEKA R.  |  First Impressions 
Rating:
5.0

The staff was very friendly and courteous. I was even given the 1st month free of charge. Not sure if there was some kind of promotion going on but it was awesome regardless. Also I accidentally set off the alarm in my unit because I didn’t check in, which was explained to me prior. I just forgot to since the door to get in was already open from another tenant. But one of the staff was there to shut off the alarm and kindly explain to me the reasons for the alarm. Which is another awesome thing, each unit has its own alarm, which triggers when you don’t check in or check out of your unit. Awesome facility.

Micahel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Logan C.  |  Overall Experience 
Rating:
5.0

everyone is so helpful and glad to accommodate your needs. Great place when you need to store your items. Thank you U-haul!

Bobby U.  |  First Impressions 
Rating:
5.0

I am very pleased with my experience and accommodations. The staff has been great also.

Jeanette D.  |  First Impressions 
Rating:
5.0

Above and beyond customer service on move in day!

Nellie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAUDENCIA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicky W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wayne s.  |  Overall Experience 
Rating:
5.0

I felt very secure about my stuff being stored at U-Haul. Never once had an issue and the facility was always immaculate.

Jessica G.  |  Overall Experience 
Rating:
5.0

Great staff

ALAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olivia L.  |  Overall Experience 
Rating:
5.0

neat set up. roomy and accessible

Anita C.  |  First Impressions 
Rating:
5.0

The staff and facilities are the best! Moreover, they will help you anyway that they can!

peggy r.  |  First Impressions 
Rating:
5.0

The employees at this facility are so friendly and helpful! They seem to enjoy what they do!!

Rhonda B.  |  First Impressions 
Rating:
1.0

The day I made my original reservations the guy was very nice. But when I viewed my storage area I saw dead roaches on the floor. Not one but multiple. I desired a new storage after seeing that & made him aware that I didn’t want to put new furniture in there. He apologized & encouraged to call on Monday to see if anyone had moved out of the weekend. Well I did & spoke with someone different on that Monday. The cashier wasn’t nasty at all but the house keeper was & rude. I told her that if I didn’t want that storage with roaches in it that was my right. She said she would clean it for me & that the studs she puts down kill them on contact. Well I didn’t want to take that chance & was offered a new storage upstairs which I viewed & it had a baby roach dead. So I never put my furniture in storage I used a different storage place. I was concerned that the house keeper said she sprayed or put stuff down for the Roaches versus a exterminator coming in & spraying regularly. Bad experience for me.

sharnese w.  |  Overall Experience 
Rating:
5.0

All the employees that I interacted with were very courteous and very helpful.

Olivia L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

EDWARD H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jerry a.  |  Overall Experience 
Rating:
5.0

this is the most secure experience storing my items I would rent again

emma p.  |  Overall Experience 
Rating:
5.0

This is will always be a place I will rent a truck and storage. The staff is friendly .

Marcia G.  |  Overall Experience 
Rating:
5.0

Good experience overall.

Aaron D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bershuan T.  |  Overall Experience 
Rating:
5.0

Very accommodating friendly and fair love the staff at this location

donna m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audy W.  |  Overall Experience 
Rating:
5.0

Very courteous and professional staff.

Darrell T.  |  First Impressions 
Rating:
5.0

Clean

GEORGE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwayne S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy H.  |  Overall Experience 
Rating:
4.0

Good store I was able to rent a truck and get storage space, The only other thing I notice was that all customers were wearing face mask in response to covid-19 while most of the staff there did not and at times were less than six feet for social distant. I would recommend your store but it would be great if your store would require face mask to protect your clients,

HAROLD H.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful. I would recommend this storage facility to others.

Laurie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra S.  |  Overall Experience 
Rating:
5.0

Bright, clean, easy access. The only complaint is that there is only 1 elevator so moving in/out on the weekend can cause delays

John S.  |  Overall Experience 
Rating:
5.0

The staff were very helpful and the facility is a "Smart" facility with excellent security measures built in. Glad I chose U-Haul at Winterville. It gave me a climate-controlled unit at a reasonable rate. M. Woodruff

MAUREEN W.  |  First Impressions 
Rating:
1.0

After moving and unpacking my car upstairs the unit given to me was already occupied. The entire uhaul store was out of locks also so I had to repack everything twice to go to the store to buy a lock to lock my second unit of the day.

Victoria N.  |  Online Move In 
Rating:
5.0

Very nice people very friendly sure I will recommend them to anyone thank you.

Evelyn M.  |  Overall Experience 
Rating:
4.0

I had a pleasant experience moving into the storage unit at U-Haul. The location is convenient and well lit which helped me make the choice of what company I wanted to use. I'm still new to the U-Haul family but so far so good.

Yasheka H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

The best storage unit in town

Marcia G.  |  First Impressions 
Rating:
4.0

This location is truly quite something. I have never seen a UHAUL facility that was this clean and offered so many ancillary services. I would love to manage a facility like this or provide marketing and business development consulting.If I could only back up a trailer. I never knew UHAUL had so much to offer. This store needs to be a flag ship or training facility.

drew s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AKIANA G.  |  First Impressions 
Rating:
5.0

Staff was very accommodating and friendly will definitely recommend this location

donna m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRASANNA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiree S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharaya J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly B.  |  Overall Experience 
Rating:
1.0

Didn't have but two push cart that wasn't good. Had to used a different cart wasn't pleased about that.

tammy r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary f.  |  Overall Experience 
Rating:
4.0

Great Service!

Bonita C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denene m.  |  First Impressions 
Rating:
3.0

It smells in the self storage and is not the most pleasant while moving in. There is also a bunch of junk at the front that is taking up walking space.

sarah s.  |  First Impressions 
Rating:
5.0

Would recommend to anyone who needs a unit.

JASMIN D.  |  Overall Experience 
Rating:
5.0

N/A

sandra c.  |  First Impressions 
Rating:
4.0

I feel like price may need to go up just a little so the company can pay someone to spray for roaches and spiders. While I was there I saw some roaches and am scared that I may have brought some to my new apartment. That a cost I don’t want to pay.

castina m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaclyn J.  |  Overall Experience 
Rating:
4.0

Great facility! Clean and secure. I made the right choice.

Mark K.  |  Overall Experience 
Rating:
3.0

The representative gave verbal instructions about arming-disarming, but I guess I needed to see the process because I set the alarm off twice!

Laura C.  |  Online Move In 
Rating:
5.0

Cory and team were great! Wish you had covered RV and Boat storage in Midlothian, Va where we just moved. We are going to definitely miss you!

Trey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara H.  |  Online Move In 
Rating:
5.0

Very friendly service when I went in the front to purchase some moving boxes. He also explained the code in and code out process. I did not realize that I had to code out.

Harold D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Demetrice S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnie W.  |  Online Move In 
Rating:
5.0

Need to make sure to remind people to check in and out!

Matthew M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JIMMY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stiven P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Great Customer Service

Thomas W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

belinda c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ray h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTY D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bruce h.  |  Overall Experience 
Rating:
3.0

Check-in should be seamless. The credit card reader is broken. The customer service rep had to reenter the info twice. We went to the storage unit and found the door would not stay open.

EDWARD H.  |  First Impressions 
Rating:
5.0

My experience at this U Haul far exceeded any service I experienced at other locations

ray h.  |  Overall Experience 
Rating:
5.0

Kaytln was very helpful and courteous. Facility is in excellent condition and spotless

James W.  |  First Impressions 
Rating:
5.0

Storage was clean. Nice And quick check in

Alasia C.  |  First Impressions 
Rating:
5.0

Thank you for a clean and safe storage!

Laverne W.  |  Overall Experience 
Rating:
5.0

The moving crew was professional.

bruce h.  |  First Impressions 
Rating:
5.0

All staff I communicated with was easy to approach, professional and kind, Everyone went out of their way to assist me from day one, from hiring our truck, to moving in and out. Great experience,

CALLIXTA E.  |  Overall Experience 
Rating:
5.0

Great experience

ALAN S.  |  Overall Experience 
Rating:
5.0

Great service

Matt N.  |  First Impressions 
Rating:
4.0

Good

Ashley G.  |  Overall Experience 
Rating:
5.0

Have stored RV in covered parking twice now. Great experience both times. Appreciate this facility and it’s staff.

Calvin H.  |  Overall Experience 
Rating:
5.0

Courteous and knowledge staff. No issues or concerns.

Russ B.  |  First Impressions 
Rating:
5.0

It was the cleanest storage I ever rented

David C.  |  Overall Experience 
Rating:
4.0

Good experience

Karla H.  |  Overall Experience 
Rating:
2.0

The person who helped me was not friendly. It made me not want to do business there again.

aythe h.  |  First Impressions 
Rating:
5.0

Staff was very helpful.

Richard B.  |  First Impressions 
Rating:
5.0

Very nice place

Gary C.  |  Overall Experience 
Rating:
5.0

n/a

LaShaunda M.  |  Overall Experience 
Rating:
5.0

Nice clean and secure. Thank you

Dexter C.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Made things very easy for me and it’s very safe.

Seneca S.  |  First Impressions 
Rating:
5.0

Very organized. Easy check-in/reservation process. Great customer service. Clean storage units and rest rooms. Safe and secure. Great prices. Highly recommended.

Lavonya R.  |  First Impressions 
Rating:
5.0

Cody did an excellent job in helping me. He was professional throughout the entire transaction. I will definitely use this location again and refer them to others.

ERIKA C.  |  First Impressions 
Rating:
5.0

staff was very helpful. Ashley was wonderful and went out of her way to help us...…...

DEBBIE J.  |  Overall Experience 
Rating:
1.0

No I would never recommend this facility to nobody

Theresa O.  |  Overall Experience 
Rating:
4.0

Good facilities; sometimes there are not enough staff to handle the traffic, so waiting a while is an issue.

Akpene T.  |  Overall Experience 
Rating:
5.0

Excellent customer service and facility.

Priscilla B.  |  First Impressions 
Rating:
5.0

Great job getting us the available unit space that we needed.

John B.  |  First Impressions 
Rating:
4.0

..

Tamara C.  |  Overall Experience 
Rating:
1.0

Very unprofessional, arrogant and rude the guy that waited on me he needs to be fired , I wouldn't not recommend this store to anyone, and I will be calling the supervisor today... 🧐🤔 😠👎👎👎👎👎

Theresa O.  |  First Impressions 
Rating:
5.0

The rep was helpful and assisted with my needs. Good Job!

PRASANNA M.  |  First Impressions 
Rating:
5.0

I didn’t have no problems with his place luv it

kimiko m.  |  Overall Experience 
Rating:
5.0

very convenient, the manager was very helpful.

Bobby P.  |  Overall Experience 
Rating:
5.0

We used the climate control unit. The sliding door should be in use until 8pm.

jason d.  |  Overall Experience 
Rating:
4.0

Great experience thru out

Walter K.  |  Overall Experience 
Rating:
5.0

The representative was very nice and professional and assisted me with all my needs! She definitely deserves a raise! She made me want to tell all my friends to come to you for all their needs.

april c.  |  First Impressions 
Rating:
4.0

Need to add more people during normal hours of operations to cut down wait times

kevin A.  |  Overall Experience 
Rating:
5.0

Used this facility for short-term storage. The staff are very friendly, knowledgeable and professional. The facility is very clean and they have excellent security. I highly recommend this facility!

John S.  |  Overall Experience 
Rating:
5.0

Impressed by cleanliness of the facility and friendly/knowledgeable staff.

DONNA S.  |  Overall Experience 
Rating:
5.0

😊

Victoria N.  |  Overall Experience 
Rating:
5.0

Very courteous-helpful as best she could. Showed us how to work key pads, etc. Gave us good advise.

DONNA S.  |  First Impressions 
Rating:
5.0

Very good

ANDRA H.  |  Overall Experience 
Rating:
5.0

Your onsite sales rep was excellent. She pointed out a number of issues with the reservation I had made by phone and all were quickly resolved to my satisfaction.

Kathleen C.  |  First Impressions 
Rating:
4.0

The woman who helped me was kind and accommodating.

Akpene T.  |  First Impressions 
Rating:
5.0

Great experience from start to finish will definitely use you guys the next time

JIMMY D.  |  First Impressions 
Rating:
5.0

Everyone was really friendly and informative.

Jessica G.  |  First Impressions 
Rating:
5.0

NA

Shaun R.  |  Overall Experience 
Rating:
2.0

Says conditioned but extremely hot always 80 or higher ...Helpfulness is slightly better than self serve ... Attitudes start poor and get worse the higher the position all the way to the owner

Joseph C.  |  Overall Experience 
Rating:
5.0

The employee that checked us in was extremely nice and helpful! We were so appreciative of her assistance.

BRANDON P.  |  First Impressions 
Rating:
5.0

Wonderful

Antonio W.  |  First Impressions 
Rating:
5.0

Courtney was very helpful and quick.

REGINALD D.  |  First Impressions 
Rating:
5.0

Service was very good

Victoria N.  |  First Impressions 
Rating:
5.0

friendly, timely service. Thanks.

Jason C.  |  First Impressions 
Rating:
5.0

Fast,friendly and helpful.

Nadia O.  |  First Impressions 
Rating:
5.0

They were very kind and fast and super helpful and showed me where the storage was and helped me examinenidnit was the right size katelyn was the best

Canette S.  |  First Impressions 
Rating:
5.0

Great location very clean store

David G.  |  First Impressions 
Rating:
5.0

no comments

ray h.  |  First Impressions 
Rating:
5.0

The GM was very professional and helpful. Very nice facility.

Sherry P.  |  First Impressions 
Rating:
4.0

Great Job

Pat F.  |  First Impressions 
Rating:
5.0

It is a great facility with nice and helpful employees

Maria M.  |  First Impressions 
Rating:
5.0

Very courteous and helpful clerk.

Joe Q.  |  First Impressions 
Rating:
5.0

The young man Cody could not have been more helpful. He was very careful to explain everything and walked us through the entire exercise to ensure we totally understood the requirements. Good Man.

Thomas W.  |  First Impressions 
Rating:
5.0

Both folks that helped me with my rental were awesome to deal with!

Trey C.  |  First Impressions 
Rating:
4.0

The person who served us was very courteous and knowledgeable. The storage units and environment are very clean.

Janet W.  |  Reservation 
Rating:
5.0

Very helpful & knowledgeable

DEBBIE J.  |  Reservation 
Rating:
5.0

Everything was great.

William B.  |  Reservation 
No reviews have been submitted for this location.

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