Customer Reviews for U-Haul Moving & Storage of South Lansing

141 reviews

1030 Pierpont Dr   Lansing, MI 48911

(517) 882-1278

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(517) 882-1278

1030 Pierpont Dr
Lansing, MI 48911

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fast kind and understanding.

ANDREANNA NICHOL J. 
Rating:
5.0

Your mobile app is junk! It kept changing the trailer I wanted and changing locations too! If I want a certain trailer, just tell me the place I picked is out and then offer another place that does. Mobile App... 1 Star!

JOHN DAVID G. 
Rating:
5.0

Every thing was good

MARCELINO S. 
Rating:
5.0

Customer did not leave a comment.

KRISTIANNA S. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL JOSEPH L. 
Rating:
4.0

The truck smeeled of marijuana.

ERIN LEIGH G. 
Rating:
5.0

Female attendant helped me open, uload small amount and lock up. Very helpful.

Linda G.  |  First Impressions 
Rating:
4.0

When a customer requests not to have the dolly and pads in the truck. Don't argue with them and just remove them. Because not all of us are using your trucks to move a house. The truck we used had a check engine light on. It would also be nice if you had a non profit discount along with a rewards program for those who do rent your equipment frequently.

Davidjeremy W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BROWN L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT WADE W. 
Rating:
5.0

Ted was fantastic! The mobile check-in failed multiple times. I was able to walk in, check-in, and be on my way quickly, with incredibly helpful and insightful service. I was very impressed.

ROBERT WADE W. 
Rating:
4.0

I switched to a bigger unit. However, didn't get checked out of the smaller one, which prompted a late notice.

BRIAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michaeledward B. 
Rating:
5.0

This U haul location has an outstanding Crew... They made my visit a great one.

REGINA H. 
Rating:
3.0

Customer did not leave a comment.

DUNCAN ERIC D. 
Rating:
2.0

Vehicle did not appear to be thoroughly sanitized, customer service was excellent

KENNETH LLOYD K. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN PAUL H. 
Rating:
5.0

Great helping to unload car

Robert S. 
Rating:
5.0

The staff there were very friendly, and professional. They had my truck ready for me even though I was a little early than expected. Thanks.

NICK EDWARD P. 
Rating:
5.0

N/A

Renita A. 
Rating:
5.0

Ted was very personable and efficient during both the pick up and return. Simple, fast, and a great value!

JOHN BASSETT H. 
Rating:
4.0

Only issue was the credit card/debit card reader and the access via the security cared

BRIAN B.  |  First Impressions 
Rating:
5.0

The manager Ted and his staff are very helpful professional people. They go that extra mile to assure everything is clean and provide excellent customer service. The facility is outstanding!

Walter H.  |  Overall Experience 
Rating:
5.0

In these crazy times, just keep doing what your doing. Thank you👍🏼

THOMAS RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

Carla S. 
Rating:
3.0

Ted was super awesome!

Jared W. 
Rating:
5.0

The customer manager and service reps were polite and very helpful. I was impressed with the explanations on the use and Uhaul policies for the unit we rented. We were also in need of a short term storage unit and employee's service influenced my decision to rent one from Uhaul at this location. I've had occasion to utilize Uhaul vehicles twice previously over the years but this experience was the very best of all.

TERESA JEAN Y. 
Rating:
4.0

Customer did not leave a comment.

STEVEN JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Ted was extremely helpful and knowledgeable. He helped me pick out the correct size storage for my needs fast!

chase u.  |  First Impressions 
Rating:
5.0

Fast, friendly service. What more can you ask for.

ELAINE TREASA G. 
Rating:
5.0

Customer did not leave a comment.

NANCY JANE C. 
Rating:
4.0

Notified me of the extra charge due to milage and tried to explain it as best as they could. Would be nice if a little leeway or grace could be applied as I turned the truck back in, in good condition and a day earlier than it was due. Appreciate this option when moving, just felt like there were still some "gotcha" type mechanics used in hidden ways to get money from the customer.

ALEX K. 
Rating:
5.0

It was great because I reserved at wrong location, easily figured that out and switched it, easy!

LYNDSY DYANN G. 
Rating:
5.0

Prompt courteous service. Moving can be very stressful. The staff was very efficient and supportive.

NICK JAMES D. 
Rating:
5.0

Customer did not leave a comment.

BILLY JEWEL S. 
Rating:
5.0

Very easy check out and check in process. Great rate, and customer service! Thank you!

ERICA LINN W. 
Rating:
5.0

The two young men were perfect and very respectful excellent customer service

MARQWEISHA MONAY O. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS ALAN C. 
Rating:
5.0

My experience with Mr. Brian Davis was extraordinary! Very attentive to me as a customer. Was so helpful with my trailer return that I decided to purchase a storage unit for future storage! The location was extremely clean and I even noticed Mr. Davis and his associate moping floors throughout the location. U-Haul is very blessed to have such fine employees! Kudos to Mr. Davis! D.Jordan Sr.

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

Guenther T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SCOTT L. 
Rating:
5.0

The truck was clean and in good shape. The guy who helped us was very nice. The trailer we got some one had cut the strap so it would not go over the tire and hook up so had to return it and get another one.

PEGGY JEAN B. 
Rating:
5.0

very friendly employees. process was smooth

ERIC V. 
Rating:
4.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Nothing by our account. Staff was excellent. Overall a good experience.

MARK EDWARD W. 
Rating:
5.0

Nice and professional and they're helping fix the mistake the first location made. I appreciate them!

John C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY KAY B. 
Rating:
3.0

Customer did not leave a comment.

Stanley B. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

The salesman was very helpful and professional, an extremely nice person to deal with.

BRENDA LEE U. 
Rating:
4.0

Customer did not leave a comment.

ANDREW PAUL K. 
Rating:
5.0

Customer did not leave a comment.

ayesha J. 
Rating:
5.0

Customer did not leave a comment.

JAMES EDWARD R. 
Rating:
4.0

Customer did not leave a comment.

WARREN N. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

KENDRA SWAWN F. 
Rating:
4.0

The inside of the windows were filthy.

PATRICIA MICHELL L. 
Rating:
5.0

Customer did not leave a comment.

JESSICA SUZANNE C. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

The truck I rented was leaking power steering or transmission fluid. It stained my brand new $20K+ driveway. Maybe pay closer attention to things like that instead of scratches on exterior?

JOHN ROBERT S. 
Rating:
5.0

Great service by staff. Very friendly.

BENJAMIN DAVID R. 
Rating:
5.0

This is the nicest U-Haul location that I have visited in many years of renting trucks. It was well staffed so turning in the truck was quick. This location is a converted hotel with both indoor and outdoor storage units. They have a large inventory of trucks to rent.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
1.0

I moved 3.5 miles and made ONE trip. They charged me $29 when I brought the truck back and said it was because I drove 39 MILES!!! How??? I will NEVER use Uhaul ever again!

Amy W. 
Rating:
5.0

My only issue was unpaid for 13 blankets, but realized when I was loading that the attendant had only provided me with six.

CHAD M. 
Rating:
5.0

This is the nicest U Haul location I have visited. They were well stocked with supplies and the loading/unloading ramps are covered. We were given a tour of the facility and shown our unit.

justin V.  |  First Impressions 
Rating:
5.0

I had to sweep the unit out before I could use it. Apparently the previous user had carried some potted plants or Shrubbery in it as there was dirt and leaves on the floor and no one had checked to insure it had been cleaned.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

DEANELWYN L. 
Rating:
5.0

The staff member that assisted me was efficient and friendly!!! Thank you!

Mike G. 
Rating:
5.0

When booking online, just because you choose a drop off location AND U-HAUL approves it, it does NOT mean that it will be the drop off location.

RYAN ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Roxanne C. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

BRUCE AARON D. 
Rating:
5.0

Customer did not leave a comment.

Hasand G. 
Rating:
5.0

Friendly customer service!

HEATHERLOREE G. 
Rating:
3.0

Customer did not leave a comment.

LINDA SUE D. 
Rating:
3.0

Customer did not leave a comment.

LINDA SUE D. 
Rating:
5.0

Customer did not leave a comment.

Kasie S.  |  Overall Experience 
Rating:
5.0

Great service and reliable

TIMOTHY J. 
Rating:
4.0

the young gentleman i first talked to didnt know prices and didnt schedule. The second lady was good made sure things were taken care. Showed up and man was good goy us in and out fast and no problems.

VIRGINIA ANN P. 
Rating:
5.0

The truck was clean and ready at the pickup time and truck ran well

JOHN CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

ELYSHIA R. 
Rating:
4.0

I had a TERRIBLE experience with the woman who took my reservation over the phone. 1. She sounded very annoyed that I was asking questions. i.e, will the van be big enough to fit my items, etc. 2. The rep recommended that I rent a van for my purchase. I drove an hour away to pick up my items and they did not all fit. Now I have to figure out how I can pick up my headboard to my bed. I will not be paying for another uhaul to do so! 3. At the end of the call, I verified the location that I was picking up the Uhaul and when I arrived to the location, they advised that I did not have a truck rented at that location. I told the employee that I have an emailed confirmation that I have rented a van and that I verified the location with the rep who helped me. The employee looked at my email and noticed that she sent me to a different location. This was very inconvenient and frustrating! 3. Rep quoted me wrong amount for mileages. She seemed to hate her job and was not knowledgeable at all! Very disappointed!!!

micaela A. 
Rating:
3.0

They told me I had 1/4 a tank of gas. My house is 4.2 miles away and the empty light comes on. It was my fault for not checking it?? Forgive me for not being able to trust you. I was leaving a 20 abusive relationship and not being able to trust you was the last thing on my mind.

JODIE LYNN Z. 
Rating:
5.0

Super helpful and was treated great and fast service

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

BRAD RONALD E. 
Rating:
5.0

Customer did not leave a comment.

JANE PAGE C. 
Rating:
5.0

Customer did not leave a comment.

AMIRALI S. 
Rating:
5.0

Business was very clean and the stock was kept very orderly. The trucks outside were neatly in order and the storage containers were clearly marked and clean. Staff was very eager to assist. I was advised of a sales promotion, which I took advantage of. Will certainly return and pass along my Excellent experience to others.

JAIME C. 
Rating:
4.0

Customer did not leave a comment.

Tamara N. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Excellent staff & equipment. Highly recommend

MATTHEW BRYAN D. 
Rating:
5.0

Went above and beyond!

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

CHERYL ANN S. 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

The young man was very friendly and helpful.

ERIK K. 
Rating:
5.0

The staff is always pleasant, professional and corteous.

WANDA I. 
Rating:
2.0

The young man at the counter was distant and cold when asking questions. Not helpful At all for someone who had to come to a different location to pick up a truck.

Julia B. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
4.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Customer did not leave a comment.

Susan H.  |  First Impressions 
No reviews have been submitted for this location.

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