Customer Reviews for U-Haul Moving & Storage of South Lansing

232 reviews

1030 Pierpont Dr   Lansing, MI 48911

(517) 882-1278

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(517) 882-1278

1030 Pierpont Dr
Lansing, MI 48911

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Even though I made my reservation through the website to pick up a 5x8 trailer here and had an email confirming it, when I got there they didn't have one. They then transferred my reservation to another location which supposedly had one, when we got there we were told they didn't have one. He was under the impression that our reservation was a one way but it wasn't and my confirmation never said it was. After a lot of back and forth, he all of a sudden had a 5x8 trailor.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

timothy B. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
3.0

The cabin was quite dirty/sticky and smelled strongly of cigarettes (the steering wheel was covered in ash). We found this to be quite frustrating, since the salesperson had just told us it was clean. Thankfully, we had our own cleaning supplies...

AMY ROSE A. 
Rating:
5.0

You are great!

Dmitry M. 
Rating:
5.0

I had a better experience with the personell than online. Thank you.

MARK SAUVE L. 
Rating:
1.0

The Manager Ted Harper gave the worst customer experience I’ve ever had. I’ve had to deal with him twice and he was exactly the same each time.

Jayson A.  |  First Impressions 
Rating:
5.0

Great location, great staff.

BRIAN ALAN C. 
Rating:
5.0

Staff was fantastic.

ADAM JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Linda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALULA GETAHUN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW DEAN F. 
Rating:
5.0

Customer did not leave a comment.

JACOB MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Gennie R. 
Rating:
4.0

Customer did not leave a comment.

ROXANNE DANA G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

JOHN RUSSELL R. 
Rating:
5.0

Customer did not leave a comment.

Brent H.  |  Overall Experience 
Rating:
3.0

This was the first person with whom we interacted and when ww explained that equipment was missing, we were told she couldn't help us and we had to contact a business with inconvenient hours.

William M. 
Rating:
5.0

The manager was outstanding. They didn’t have the 6x12 trailer as the person didn’t return it. He provided me a truck at a discount and discounted the mileage. Made the move incredibly easy. Now that’s excellent customer service!!!

timothy g.  |  Overall Experience 
Rating:
5.0

Ted and his staff were amazing. There customer service was A plus. Welcoming and kind. It's nice to have individuals go the extra mile to help a customer.

SONJALITA DONYEL H. 
Rating:
5.0

Great location; super staff

Janice P.  |  Overall Experience 
Rating:
5.0

Customer service came right out to the truck upon arrival, did inspection and completed the process very quickly.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Mitchell D.  |  Overall Experience 
Rating:
4.0

I rented furniture blankets, I was charged for them, but they weren't in the vehicle. Since I rented the vehicle after the business was closed, there wasn't anyone I could talk to about that. Otherwise the rental was easy, I checked out using my phone which was a simple process.

Theresa C. 
Rating:
4.0

My first location that the rental was supposed to be on 3511 N East St, Lansing, MI 48906 didn't have the equipment I had reserved, the staff was not very helpful at first but finally one girl contacted other locations to find the trailer I had reserved. The staffing at the 3511 N East St, Lansing, MI 48906 is not professional nor well educated, this facility should be evaluated by U-Haul. It was not a very pleasant experience.

ROCKEY LEE P. 
Rating:
5.0

General manager was very helpful and friendly. Would recommend this location over other ones in the area.

RACHAEL IRENE F. 
Rating:
5.0

Customer did not leave a comment.

RONALD EVERTT D. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

This storage facility are well organized. Staff is eager to help and explain everything.

sergii d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
4.0

My order was changed a couple times, it was sort of a nightmare knowing where I was going to pick-up and what I was going to be charged. The good news is everyone was kind and friendly.

TROY CHARLES B. 
Rating:
5.0

Very kind,, friendly polite. Showed me everything that I needed to know. Changed my password at my request. Answered all of my questions

LEONARD ASHLEY W. 
Rating:
5.0

Customer did not leave a comment.

MARK ALLEN F. 
Rating:
2.0

My truck was not available causing us to have to make multiple trips to move. We weren't offered the $50 guarantee for our reserved truck. When returning the truck the gentleman at the counter was asleep or something. It took about 3 minutes to get his attention. When the keys were handed over he handed them to the woman who was already assisting someone and then put his head back down. We had to ask if we needed paperwork and the woman who was with another client responded that we'd get an email. I'm hesitant to reserve a truck again with UHaul since they can't even guarantee we will get the one we need for our big move out of town.

Alexandra M. 
Rating:
5.0

Customer did not leave a comment.

MEGAN AMANDA W. 
Rating:
5.0

Overall this was a good experience for us. Thank you!

SHEILA B.  |  Overall Experience 
Rating:
5.0

Nothing

CHARLES JOHN P. 
Rating:
2.0

I reserved the trailer over the phone prior to coming to pick it up. The person that was ‘helping' me in the store barely acknowledged me. He seemed bored and uninterested. I think he was new, because he had to be walked through the entire process, which would have been fine if he had shown any interest. The other 3 people that were working spent the entire time joking around with another client. I definitely felt like I was just an interruption to their day.

CHERYL JEANETTE C. 
Rating:
5.0

Customer did not leave a comment.

Mitchell D.  |  First Impressions 
Rating:
3.0

Ensure that the trailers are fully inspected. My trailer rental from this U-Haul location resulted in two tires bursting into flames and exploding 30 minutes in to my trip.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

TOMMIE S. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA AVONLEA B. 
Rating:
5.0

Very easy move in and friendly staff.

Analicia H.  |  First Impressions 
Rating:
5.0

Better communication via phone call. Too much wait time based on remote control. All in all it was a great experience at my location. Will be using them more often.

THOMAS JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
1.0

Have employees greet customers nicely and the employee of U-Haul should not have through the keys on the counter and my receipt I asked him are you going to show me where the truck is you looked at me and said it's over there by that van and walked off he also told me if I didn't have the truck back by 6:15 I will be charged another day I did not get it back at 6:15 so I thought that I had until 6:30 the next day but that's okay they called and Disturbed my mother at 87 years old in a rest her about the truck I did return the truck early at 4:00 or 3:00 but I would never ever rent from that U-Haul ever again I've always run it from U-Haul and never had a bad experience but this young man was really really rude to me he messed up my whole weekend and then I still have to pay for the truck not good.

MARSHA JEAN C. 
Rating:
5.0

The young gentleman that initially helped me did well. The young woman who helped as well was very nice and represented Uhaul very well. She also checked the equipment in on Sunday.

Chad T. 
Rating:
3.0

I could not finish my drop off electronically because it would not let me passed the Share My Location even after I changed my settings.

ERIC U W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA JEAN C. 
Rating:
3.0

The customer service needs some work. Other than that, it was alright!

CIARA RACHELLE H. 
Rating:
2.0

Manager was very rude to his employees. I'd never want to work there. Despite reserving a dolly, one was not available until someone happened to bring a truck back that had one in it. He underestimated the distance I needed to drive to where I was going to and I was billed for “miles over.”

David S. 
Rating:
5.0

Customer did not leave a comment.

HERBERT FRANCIS B. 
Rating:
4.0

I know its hard right now, but the girl that checked us in was the only one there. She had 5 customers right there at the end and worked her butt off to make sure none of us felt we were waiting long, and was super friendly throughout my check in. Please give her a raise, cause frankly that is the only way business are going to retain workers in this economy.

jessicia V. 
Rating:
5.0

Great service

Joe M.  |  First Impressions 
Rating:
5.0

Staff was amazing & facility is really nice

Shelby S.  |  First Impressions 
Rating:
5.0

Landing staff were wonderful

Shelby S. 
Rating:
5.0

Great service at this location! So happy with every aspect of my rental! People here are great and helpful.

Janice P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK JAMES C. 
Rating:
5.0

A very friendly and professional staff.

GARY JAY M. 
Rating:
5.0

Customer did not leave a comment.

ALOUNSO G. 
Rating:
5.0

Nothing. Everything went well. Equipment was clean and ready to go on time. General manager T. Harper provided excellent customer service! We would highly recommend this company and location for moving. Overall, very good experience!

JEFFERYWAYNE E. 
Rating:
5.0

Customer did not leave a comment.

DANDRE D-L D. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY MAE P. 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karlos P. 
Rating:
5.0

Nice amd met my needs.

STACY ANN S. 
Rating:
5.0

Make the truck feel less sticky inside and make the seat belt work properly.

Mark L. 
Rating:
4.0

I said no on well maintained because the console was continuously flashing that the right front tire needed air or related about performing maintenance on the low tire monitor, was told the tire was fine but was the spare. Also change oil message kept showing.

MAYNARD MAX H. 
Rating:
4.0

We’ll light and lots of security cameras.

SHEILA B.  |  First Impressions 
Rating:
5.0

Extremely helpful staff.

valorie s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Rodney G. 
Rating:
5.0

I’m not sure the name of the person that was working yesterday but he went up and beyond helping us move in. Younger gentleman very very helpful.

Daniel B.  |  Online Move In 
Rating:
5.0

Check in process seemed a little cumbersome. Systems froze during check out and I had to wait to be checked out by a manager. Not the employees fault, the system froze. Other than that great experience. Return was super easy and quick.

CHRISTOPHER PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Brandon S.  |  Overall Experience 
Rating:
3.0

There was an overbooking issue at pick, which led me to initiate a call to the president to intervene and accommodate me with an upgrade vehicle. Results, I was satisfied that I was able to complete my task that I had scheduled for the day.

BRUCE CYRIL O. 
Rating:
5.0

Customer did not leave a comment.

SANDRA MARIE E.  |  First Impressions 
Rating:
4.0

Location and truck are very nice. However I was charged extra and still not able to get in touch with anyone to correct this.

TRACEY LYN C. 
Rating:
5.0

The gentleman that helped me when I picked up the truck also helped me when I dropped it off. Extremely professional and overall a great employee!

Nathanael T. 
Rating:
5.0

Very helpful!

Caroline M. 
Rating:
5.0

Customer did not leave a comment.

jose m.  |  First Impressions 
Rating:
5.0

I rented on May 1st and was told if I bring the tank back at 1/4 instead of 1/8 (where it was when I picked it up)then they would give me credit. When I rented on May 28th, my worker accidently put way more gas in the tank then I asked and I brought the truck back on 1/2 instead of 1/4. When I asked for a credit they said they would check with management the next day and I never heard back.

NANETTE L. 
Rating:
5.0

Customer service was great. I can't remember the gentleman's name who helped when I arrived and dropped off truck, but he was very friendly and very helpful.

Barbara P. 
Rating:
5.0

This location was the best I have used. The young man who helped me was great. Would highly recommend him and this location

JACOB LEWIS B. 
Rating:
5.0

Customer did not leave a comment.

JAMES PAUL S. 
Rating:
5.0

Customer did not leave a comment.

NANETTE L. 
Rating:
2.0

Ordered a 10x20, arrived to find two separate units reserved instead of one room. Had to contact office and they moved our unit to a 7x23.

James S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Susan H.  |  Overall Experience 
Rating:
5.0

Fast kind and understanding.

ANDREANNA NICHOL J. 
Rating:
5.0

Your mobile app is junk! It kept changing the trailer I wanted and changing locations too! If I want a certain trailer, just tell me the place I picked is out and then offer another place that does. Mobile App... 1 Star!

JOHN DAVID G. 
Rating:
5.0

Every thing was good

MARCELINO S. 
Rating:
5.0

Customer did not leave a comment.

KRISTIANNA S. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL JOSEPH L. 
Rating:
4.0

The truck smeeled of marijuana.

ERIN LEIGH G. 
Rating:
5.0

Female attendant helped me open, uload small amount and lock up. Very helpful.

Linda G.  |  First Impressions 
Rating:
4.0

When a customer requests not to have the dolly and pads in the truck. Don't argue with them and just remove them. Because not all of us are using your trucks to move a house. The truck we used had a check engine light on. It would also be nice if you had a non profit discount along with a rewards program for those who do rent your equipment frequently.

Davidjeremy W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BROWN L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT WADE W. 
Rating:
5.0

Ted was fantastic! The mobile check-in failed multiple times. I was able to walk in, check-in, and be on my way quickly, with incredibly helpful and insightful service. I was very impressed.

ROBERT WADE W. 
Rating:
4.0

I switched to a bigger unit. However, didn't get checked out of the smaller one, which prompted a late notice.

BRIAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michaeledward B. 
Rating:
5.0

This U haul location has an outstanding Crew... They made my visit a great one.

REGINA H. 
Rating:
3.0

Customer did not leave a comment.

DUNCAN ERIC D. 
Rating:
2.0

Vehicle did not appear to be thoroughly sanitized, customer service was excellent

KENNETH LLOYD K. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN PAUL H. 
Rating:
5.0

Great helping to unload car

Robert S. 
Rating:
5.0

The staff there were very friendly, and professional. They had my truck ready for me even though I was a little early than expected. Thanks.

NICK EDWARD P. 
Rating:
5.0

N/A

Renita A. 
Rating:
5.0

Ted was very personable and efficient during both the pick up and return. Simple, fast, and a great value!

JOHN BASSETT H. 
Rating:
4.0

Only issue was the credit card/debit card reader and the access via the security cared

BRIAN B.  |  First Impressions 
Rating:
5.0

The manager Ted and his staff are very helpful professional people. They go that extra mile to assure everything is clean and provide excellent customer service. The facility is outstanding!

Walter H.  |  Overall Experience 
Rating:
5.0

In these crazy times, just keep doing what your doing. Thank you👍🏼

THOMAS RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

Carla S. 
Rating:
3.0

Ted was super awesome!

Jared W. 
Rating:
5.0

The customer manager and service reps were polite and very helpful. I was impressed with the explanations on the use and Uhaul policies for the unit we rented. We were also in need of a short term storage unit and employee's service influenced my decision to rent one from Uhaul at this location. I've had occasion to utilize Uhaul vehicles twice previously over the years but this experience was the very best of all.

TERESA JEAN Y. 
Rating:
4.0

Customer did not leave a comment.

STEVEN JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Ted was extremely helpful and knowledgeable. He helped me pick out the correct size storage for my needs fast!

chase u.  |  First Impressions 
Rating:
5.0

Fast, friendly service. What more can you ask for.

ELAINE TREASA G. 
Rating:
5.0

Customer did not leave a comment.

NANCY JANE C. 
Rating:
4.0

Notified me of the extra charge due to milage and tried to explain it as best as they could. Would be nice if a little leeway or grace could be applied as I turned the truck back in, in good condition and a day earlier than it was due. Appreciate this option when moving, just felt like there were still some "gotcha" type mechanics used in hidden ways to get money from the customer.

ALEX K. 
Rating:
5.0

It was great because I reserved at wrong location, easily figured that out and switched it, easy!

LYNDSY DYANN G. 
Rating:
5.0

Prompt courteous service. Moving can be very stressful. The staff was very efficient and supportive.

NICK JAMES D. 
Rating:
5.0

Customer did not leave a comment.

BILLY JEWEL S. 
Rating:
5.0

This is the nicest U Haul location I have visited. They were well stocked with supplies and the loading/unloading ramps are covered. We were given a tour of the facility and shown our unit.

justin V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kasie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top