I reserved the trailer over the phone prior to coming to pick it up. The person that was â€˜helping' me in the store barely acknowledged me. He seemed bored and uninterested. I think he was new, because he had to be walked through the entire process, which would have been fine if he had shown any interest. The other 3 people that were working spent the entire time joking around with another client. I definitely felt like I was just an interruption to their day.CHERYL JEANETTE C.
Customer Reviews for U-Haul Moving & Storage of South Lansing
Lansing, MI 48911
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mitchell D. | First Impressions
Ensure that the trailers are fully inspected. My trailer rental from this U-Haul location resulted in two tires bursting into flames and exploding 30 minutes in to my trip.Benjamin M.
Customer did not leave a comment.TOMMIE S.
Customer did not leave a comment.SAMANTHA AVONLEA B.
Very easy move in and friendly staff.Analicia H. | First Impressions
Better communication via phone call. Too much wait time based on remote control. All in all it was a great experience at my location. Will be using them more often.THOMAS JAMES C.
Customer did not leave a comment.Thomas L. | Overall Experience
Have employees greet customers nicely and the employee of U-Haul should not have through the keys on the counter and my receipt I asked him are you going to show me where the truck is you looked at me and said it's over there by that van and walked off he also told me if I didn't have the truck back by 6:15 I will be charged another day I did not get it back at 6:15 so I thought that I had until 6:30 the next day but that's okay they called and Disturbed my mother at 87 years old in a rest her about the truck I did return the truck early at 4:00 or 3:00 but I would never ever rent from that U-Haul ever again I've always run it from U-Haul and never had a bad experience but this young man was really really rude to me he messed up my whole weekend and then I still have to pay for the truck not good.MARSHA JEAN C.
The young gentleman that initially helped me did well. The young woman who helped as well was very nice and represented Uhaul very well. She also checked the equipment in on Sunday.Chad T.
I could not finish my drop off electronically because it would not let me passed the Share My Location even after I changed my settings.ERIC U W.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.BARBARA JEAN C.
The customer service needs some work. Other than that, it was alright!CIARA RACHELLE H.
Manager was very rude to his employees. I'd never want to work there. Despite reserving a dolly, one was not available until someone happened to bring a truck back that had one in it. He underestimated the distance I needed to drive to where I was going to and I was billed for â€œmiles over.â€David S.
Customer did not leave a comment.HERBERT FRANCIS B.
I know its hard right now, but the girl that checked us in was the only one there. She had 5 customers right there at the end and worked her butt off to make sure none of us felt we were waiting long, and was super friendly throughout my check in. Please give her a raise, cause frankly that is the only way business are going to retain workers in this economy.jessicia V.
Great serviceJoe M. | First Impressions
Staff was amazing & facility is really niceShelby S. | First Impressions
Landing staff were wonderfulShelby S.
Great service at this location! So happy with every aspect of my rental! People here are great and helpful.Janice P. | First Impressions
Customer did not leave a comment.MARK JAMES C.
A very friendly and professional staff.GARY JAY M.
Customer did not leave a comment.ALOUNSO G.
Nothing. Everything went well. Equipment was clean and ready to go on time. General manager T. Harper provided excellent customer service! We would highly recommend this company and location for moving. Overall, very good experience!JEFFERYWAYNE E.
Customer did not leave a comment.DANDRE D-L D.
Customer did not leave a comment.DOROTHY MAE P.
Customer did not leave a comment.Nicole S. | First Impressions
Customer did not leave a comment.Karlos P.
Nice amd met my needs.STACY ANN S.
Make the truck feel less sticky inside and make the seat belt work properly.Mark L.
I said no on well maintained because the console was continuously flashing that the right front tire needed air or related about performing maintenance on the low tire monitor, was told the tire was fine but was the spare. Also change oil message kept showing.MAYNARD MAX H.
We’ll light and lots of security cameras.SHEILA B. | First Impressions
Extremely helpful staff.valorie s. | Overall Experience
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Rodney G.
I’m not sure the name of the person that was working yesterday but he went up and beyond helping us move in. Younger gentleman very very helpful.Daniel B. | Online Move In
Check in process seemed a little cumbersome. Systems froze during check out and I had to wait to be checked out by a manager. Not the employees fault, the system froze. Other than that great experience. Return was super easy and quick.CHRISTOPHER PAUL B.
Customer did not leave a comment.Brandon S. | Overall Experience
There was an overbooking issue at pick, which led me to initiate a call to the president to intervene and accommodate me with an upgrade vehicle. Results, I was satisfied that I was able to complete my task that I had scheduled for the day.BRUCE CYRIL O.
Customer did not leave a comment.SANDRA MARIE E. | First Impressions
Location and truck are very nice. However I was charged extra and still not able to get in touch with anyone to correct this.TRACEY LYN C.
The gentleman that helped me when I picked up the truck also helped me when I dropped it off. Extremely professional and overall a great employee!Nathanael T.
Very helpful!Caroline M.
Customer did not leave a comment.jose m. | First Impressions
I rented on May 1st and was told if I bring the tank back at 1/4 instead of 1/8 (where it was when I picked it up)then they would give me credit. When I rented on May 28th, my worker accidently put way more gas in the tank then I asked and I brought the truck back on 1/2 instead of 1/4. When I asked for a credit they said they would check with management the next day and I never heard back.NANETTE L.
Customer service was great. I can't remember the gentleman's name who helped when I arrived and dropped off truck, but he was very friendly and very helpful.Barbara P.
This location was the best I have used. The young man who helped me was great. Would highly recommend him and this locationJACOB LEWIS B.
Customer did not leave a comment.JAMES PAUL S.
Customer did not leave a comment.NANETTE L.
Ordered a 10x20, arrived to find two separate units reserved instead of one room. Had to contact office and they moved our unit to a 7x23.James S. | Online Move In
Customer did not leave a comment.Susan H. | Overall Experience
Fast kind and understanding.ANDREANNA NICHOL J.
Your mobile app is junk! It kept changing the trailer I wanted and changing locations too! If I want a certain trailer, just tell me the place I picked is out and then offer another place that does. Mobile App... 1 Star!JOHN DAVID G.
Every thing was goodMARCELINO S.
Customer did not leave a comment.KRISTIANNA S.
Customer did not leave a comment.SAMUEL JOSEPH L.
The truck smeeled of marijuana.ERIN LEIGH G.
Female attendant helped me open, uload small amount and lock up. Very helpful.Linda G. | First Impressions
When a customer requests not to have the dolly and pads in the truck. Don't argue with them and just remove them. Because not all of us are using your trucks to move a house. The truck we used had a check engine light on. It would also be nice if you had a non profit discount along with a rewards program for those who do rent your equipment frequently.Davidjeremy W.
Customer did not leave a comment.WILLIAM BROWN L.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.ROBERT WADE W.
Ted was fantastic! The mobile check-in failed multiple times. I was able to walk in, check-in, and be on my way quickly, with incredibly helpful and insightful service. I was very impressed.ROBERT WADE W.
I switched to a bigger unit. However, didn't get checked out of the smaller one, which prompted a late notice.BRIAN B. | Overall Experience
Customer did not leave a comment.Michaeledward B.
This U haul location has an outstanding Crew... They made my visit a great one.REGINA H.
Customer did not leave a comment.DUNCAN ERIC D.
Vehicle did not appear to be thoroughly sanitized, customer service was excellentKENNETH LLOYD K.
Customer did not leave a comment.Russell S.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.STEVEN PAUL H.
Great helping to unload carRobert S.
The staff there were very friendly, and professional. They had my truck ready for me even though I was a little early than expected. Thanks.NICK EDWARD P.
Ted was very personable and efficient during both the pick up and return. Simple, fast, and a great value!JOHN BASSETT H.
Only issue was the credit card/debit card reader and the access via the security caredBRIAN B. | First Impressions
The manager Ted and his staff are very helpful professional people. They go that extra mile to assure everything is clean and provide excellent customer service. The facility is outstanding!Walter H. | Overall Experience
In these crazy times, just keep doing what your doing. Thank youðŸ‘ðŸ¼THOMAS RICHARD B.
Customer did not leave a comment.Carla S.
Ted was super awesome!Jared W.
The customer manager and service reps were polite and very helpful. I was impressed with the explanations on the use and Uhaul policies for the unit we rented. We were also in need of a short term storage unit and employee's service influenced my decision to rent one from Uhaul at this location. I've had occasion to utilize Uhaul vehicles twice previously over the years but this experience was the very best of all.TERESA JEAN Y.
Customer did not leave a comment.STEVEN JAMES P.
Customer did not leave a comment.Jeff M.
Ted was extremely helpful and knowledgeable. He helped me pick out the correct size storage for my needs fast!chase u. | First Impressions
Fast, friendly service. What more can you ask for.ELAINE TREASA G.
Customer did not leave a comment.NANCY JANE C.
Notified me of the extra charge due to milage and tried to explain it as best as they could. Would be nice if a little leeway or grace could be applied as I turned the truck back in, in good condition and a day earlier than it was due. Appreciate this option when moving, just felt like there were still some "gotcha" type mechanics used in hidden ways to get money from the customer.ALEX K.
It was great because I reserved at wrong location, easily figured that out and switched it, easy!LYNDSY DYANN G.
Prompt courteous service. Moving can be very stressful. The staff was very efficient and supportive.NICK JAMES D.
Customer did not leave a comment.BILLY JEWEL S.
Very easy check out and check in process. Great rate, and customer service! Thank you!ERICA LINN W.
The two young men were perfect and very respectful excellent customer serviceMARQWEISHA MONAY O.
Customer did not leave a comment.DOUGLAS ALAN C.
My experience with Mr. Brian Davis was extraordinary! Very attentive to me as a customer. Was so helpful with my trailer return that I decided to purchase a storage unit for future storage! The location was extremely clean and I even noticed Mr. Davis and his associate moping floors throughout the location. U-Haul is very blessed to have such fine employees! Kudos to Mr. Davis! D.Jordan Sr.DANIEL J.
Customer did not leave a comment.Guenther T.
Customer did not leave a comment.JEFFREY SCOTT L.
The truck was clean and in good shape. The guy who helped us was very nice. The trailer we got some one had cut the strap so it would not go over the tire and hook up so had to return it and get another one.PEGGY JEAN B.
very friendly employees. process was smoothERIC V.
Customer did not leave a comment.Betty H.
Nothing by our account. Staff was excellent. Overall a good experience.MARK EDWARD W.
Nice and professional and they're helping fix the mistake the first location made. I appreciate them!John C.
Customer did not leave a comment.KIMBERLY KAY B.
Customer did not leave a comment.Stanley B.
Customer did not leave a comment.MATTHEW ROBERT H.
Customer did not leave a comment.Paul H.
The salesman was very helpful and professional, an extremely nice person to deal with.BRENDA LEE U.
Customer did not leave a comment.ANDREW PAUL K.
Customer did not leave a comment.ayesha J.
Customer did not leave a comment.JAMES EDWARD R.
Customer did not leave a comment.WARREN N.
Customer did not leave a comment.SAMUEL JOSEPH L.
Customer did not leave a comment.KENDRA SWAWN F.
The inside of the windows were filthy.PATRICIA MICHELL L.
Customer did not leave a comment.JESSICA SUZANNE C.
Customer did not leave a comment.David Y.
The truck I rented was leaking power steering or transmission fluid. It stained my brand new $20K+ driveway. Maybe pay closer attention to things like that instead of scratches on exterior?JOHN ROBERT S.
Great service by staff. Very friendly.BENJAMIN DAVID R.
This is the nicest U-Haul location that I have visited in many years of renting trucks. It was well staffed so turning in the truck was quick. This location is a converted hotel with both indoor and outdoor storage units. They have a large inventory of trucks to rent.Steven V.
Customer did not leave a comment.Ryan B.
This is the nicest U Haul location I have visited. They were well stocked with supplies and the loading/unloading ramps are covered. We were given a tour of the facility and shown our unit.justin V. | First Impressions
Customer did not leave a comment.Kasie S. | Overall Experience
Customer did not leave a comment.Susan H. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!