Customer Reviews for U-Haul Moving & Storage of South Military Highway

1016 reviews

803 Butler St   Chesapeake, VA 23323
(Off George Wash Hwy & S Mil Hwy)

(757) 487-7880

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 487-7880

803 Butler St
Chesapeake, VA 23323
(Off George Wash Hwy & S Mil Hwy)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

N/a

KENNETH RAY B. 
Rating:
3.0

I missed the part in the fine print that the $50 reservation guarantee wasn't just for the location I requested. I reserved a truck from the Airline Blvd location. I was contacted the morning of my reservation and told I had to pick up at the Butler street location. I wasn't credited the additional mileage on the rental, much less the RESERVATION GUARANTEE!

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Deanna R. 
Rating:
3.0

Customer did not leave a comment.

TAMMYLEE S. 
Rating:
5.0

Na

KARL W. 
Rating:
5.0

The original location for my drop off 3355 I believe was a hotel with no uhaul sign anywhere. So uhaul, your absolute wrong for dumping me off in an unmarked area and no assistance. Luckily I spotted a uhaul center across the boulevard who explained uhaul messed up with that location. They took my truck no questions asked. The 1st drop off gets 0 stars. The 2nd drop off spot gets excellent.

Jeannie G. 
Rating:
1.0

Have a spare key so It can be paid for at your store instead of having a person wait 7 hrs for a locksmith.

KESHAODELL M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
2.0

The facility and the staff were OK enough. The problem was with the lack of discretion with their billing reminder system. We had a death in the family soon after we packed the unit. I had not yet set up the auto pay and missed the first payment by a few days. Instead of sending me a friendly reminder, they mailed a very threatening past due letter by way of my neighbor whom I had assigned as our reference. I was terribly embarrassed and mailed a check immediately BUT before it arrived they sent the neighbor a SECOND letter onkly a week after the first letter, with NO comparable letter to me. I was now very ANGRY as well as doubly embarrassed at this very unnecessary move on U-Haul's part. I called the local office and complained and assured them I had just mailed a check. The lady showed NO empathy at all and flatly explained it's company policy. I called corporate and they said someone will be contacting me shortly. It's been five months and I'm still waiting. NEVER NEVER MISS A PAYMENT for U-Haul storage - not even by a few days!!! U-Haul really hates that and will immediately come after you and your reference person with threats.

Orlen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PERRY EDWIN D. 
Rating:
5.0

My overall experience has been EXCELLENT!!! Your UHAUL store has been there in my unforeseen storage need. They have/had the the BEST Customer Service and more than exceeded my expectations for almost 8 years. I cannot thank you guys enough. I would highly recommend your business to my family and friends. Keep up the AWESOME job and GREAT Staff support!!! Again, thanks for during business with me!!! Mr. D. Turner

DAREN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS RAYMOND K. 
Rating:
1.0

I was told it was 89 cent a mail end up paying 1.29 and if I knew it was that price I would search and went some where else never again

HILDA MAE H. 
Rating:
5.0

Customer did not leave a comment.

NOEL V. 
Rating:
5.0

Samantha was a breath of fresh air. She was professional, thorough and funny. Excellent customer!

Cynthia R.  |  First Impressions 
Rating:
5.0

Sam is AHH-MAZING!! My experience with her has been nothing short of professional with humanity. Please be sure to keep her informed of all opportunities for her growth with Uhaul. I would love to stay in touch with her as a friend.

Daphne G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomaszina J.  |  First Impressions 
Rating:
5.0

Great place and people

Scott S.  |  Overall Experience 
Rating:
4.0

The seal that held in the dolly broke just from driving over train tracks. Recommend higher quality seals. That was $7 I did not need to spend for not using it.

Carl F. 
Rating:
5.0

Sam was warm, welcoming and informative. My van rental experience was seamless and I am glad I also chose to rent a storage unit at this location.

Karen W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTINE ANN C. 
Rating:
5.0

Very friendly staff and made rental very easy. Thank you.

TIMONEYNELSON F. 
Rating:
3.0

Customer did not leave a comment.

TINEKA S. 
Rating:
3.0

Change your email subject from "Your order has been updated" to "Your order has been changed"!! I got an email right after I ordered online, so I didn't read it very close and didn't notice you changed the location of pickup, online it said trailer available. Went to location and had to go to another location out on my way to get the trailer, they said I had email and voicemail but I had no voicemail.

Charles F. 
Rating:
3.0

Only thing was truck had a strong smoke scent. Employee was very friendly and helpful.

GLENNDARREL K. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

GILBERT ABRASALD C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

MICHAELRAY F. 
Rating:
4.0

Customer did not leave a comment.

Paula L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

Everything was top notch, Staff bent over backwards to to help me. Perfect , don't change a thing.

Peter C. 
Rating:
1.0

I arrived at 1300 and waited to drop off my trailer. When no one came outside, I walked in (representative was not wearing a mask), and was told to drive it around the building and stop behind a regular car. After I drove around the building, the representative yelled at me saying I had driven the wrong way around the building and didn't stop where he wanted me to. I circled the building again (in the opposite direction against the arrows indicating the direction of travel) and stopped where he was waiting for me. I asked if everything was taken care of, and he said I was all set. The next morning I received a phone call at 0735 advising me that the trailer I dropped off after hours hadn't been properly accounted for, which indicated that he hadn't actually taken care of checking my equipment back in. This experience made me very disappointed in Uhaul and this location's service in particular.

Jordan B. 
Rating:
3.0

The guy was very rude.

Kimberly D. 
Rating:
5.0

Great service at fair market value

Glen W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Malcolm H. 
Rating:
5.0

It was great we had no complaints, I will also say that the service at the Uhaul Greenbriar Location was also excellent. When our normal propane place was unexpectedly closed, we went to get our propane tanks refilled at the Greenbriar Uhaul Location. The service at both places was excellent and the fact that you also refill propane tanks is a huge blessing.

BRADLEY W. 
Rating:
5.0

Customer did not leave a comment.

Anita T.  |  Overall Experience 
Rating:
5.0

My rental experience was positive from start to finish. The manager Samantha provided outstanding personal customer service! I will certainly return to Samantha's store for any future rental needs.

George B. 
Rating:
5.0

Customer did not leave a comment.

DANNIE H. 
Rating:
4.0

On refueling. The gas gauge was stuck. I over fueled the truck

TROY FITZGERALD R. 
Rating:
5.0

Samantha is awesome. She went way above and beyond to help me get my motorcycle into a storage unit because I was moving to Florida and had to come back for it later. She is the kind of employee/coworker I wished I had more of in my line of business. Keep this one or others will.

GREGORY H.  |  Overall Experience 
Rating:
5.0

Great service

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
5.0

When Budget rental royally screwed me over, UHaul stepped up and helped make my move happen. It was such an easy, fun, and stress free process

Jason R. 
Rating:
5.0

Samantha was awesome! Had such a great experience with her! Definitely will recommend sending people her way! Y’all got a A+++++++ person there! Don’t ever lose her!

Shelby M.  |  Overall Experience 
Rating:
5.0

Totally satisfied with my experience.

MARGARET DAWN N. 
Rating:
5.0

Customer did not leave a comment.

Billie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

Christine C. 
Rating:
5.0

Customer did not leave a comment.

Tracy A. 
Rating:
5.0

Samantha is AWESOME!!! Had such a great experience thanks to her!!!!! Definitely WILL recommend to anyone who needs to either rent a truck or a storage unit to see Sam!

Shelby M.  |  First Impressions 
Rating:
5.0

Friendly staff!

Kevin W. 
Rating:
5.0

Once again, Sam was great!

Carl L. 
Rating:
5.0

Love using the app, easy quick transaction!

Keya S. 
Rating:
5.0

Customer did not leave a comment.

Carrie P. 
Rating:
5.0

Customer did not leave a comment.

Robert U. 
Rating:
5.0

Great experience from GA and VA. I would highly recommend and tell my family and friends about using.

Paula L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Just keep up the great customer service

Julio H. 
Rating:
5.0

Customer did not leave a comment.

MARIANE W. 
Rating:
5.0

Customer did not leave a comment.

aidan K. 
Rating:
5.0

Great and Friendly atmosphere.

Edward W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

Matthew T.  |  Overall Experience 
Rating:
2.0

Guy was totally rude and unreasonable. Truck wasn't even cleaned when I got in, but didn't have time to deal with the laziness of the staff. When drop came around the guy helping to sign the truck back in was the same rude jerk from the day before. He wouldn't listen to the reason why we ran behind today. Rude, disrespectful, and lazy ugh what a combo to have in an employee, got yourself a winner there U-haul *sarcasm implied*

Alexandra K. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

The Manager Samantha was wonderful, she was helpful and very polite. She is one of the most friendliest professional people I ever met in my life. If I could give her 10 stars I would. I think uhaul employees should be trained by her.

Tracey J. 
Rating:
5.0

This was my best trip ever to Uhaul! Samantha was awesome! Can't say enough good words about this location! I will be going here from now on.

James Q. 
Rating:
5.0

Customer did not leave a comment.

Wintress P. 
Rating:
4.0

Please speak to the young man that took receipt of my truck return. He has a lot to be desired for politeness and good customer service/good public relations. He did not greet me as I entered the building but rudely said, "can I help you" and because I did not respond immediately to his rudeness he kept repeating himself in a very obstinate manner. I held the truck key up in the air for him to see that I was returning a vehicle and he continued to shout out "can I help you". I responded back with a loud, "can you wait until I get inside first" (as I was coming in from the rain with my umbrella . I told him "no you can't help me" as I went to approach the person sitting to his left for assistance with my return. He snapped back with "he can't help you so how can I help you?" I don't feel that I should have to deal with this type of non professional behavior/conduct when doing business with your establishment. I have done business with U-Haul as a repeat customer for many years and I do plan to continue. But this young man needs training on good customer relations, for example, learning how to appropriately greet customers when they walk in the door.

Roger A. 
Rating:
5.0

Customer did not leave a comment.

Natasha C. 
Rating:
5.0

Samantha was great - she processed customers quickly and efficiently. The pick-up and drop-off went smoothly, just like it should.

John S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
4.0

Customer did not leave a comment.

SHAMICE T. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Samatha was very helpful and friendly great customer service... Thank you!

Tawana B. 
Rating:
4.0

Customer did not leave a comment.

Ginny W. 
Rating:
2.0

The entire Uhaul experience was horrible from start to finish. I moved from Florida to Virginia, made a reservation online, then spoke to a rep on the phone to be sure everything was in line. I rented a truck and was offered a free month of storage with my rental so I accepted and requested that I return the truck at the same place as the unit, a 10 x 10 climate controlled unit. I stressed climate control and was assured that my unit was reserved. When I got here, the unit was a 10 x 15 NON climate controlled. The manager was very snooty and insisted that I had reserved it and no cc were available. I had to leave my stuff here for a few months as I was in an accident. I just spent $250 to move my things to a different storage facility because my things were filthy, water had gotten in and mildew was on some of my furnture. There were also tons of dead bugs in my things. I rented a truck from this location to move - arrived to find they had cancelled because I was not there at 8 am. I told the (again) very rude and condescending manager that I was not made aware that I had to be there at 8 and she was short, cut me off, insisted that her employee said that, lectured on and on. Absolutely zero customer service. Turns out there were other trucks available, she could have apologized for the misunderstanding and made for a positive experience. I would not recommend at all. There are plenty of other storage facilities around here. For the record, the other employee was very polite.

Julia Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

I cannot remember the name of the gentleman who assisted us at this location, but he was awesome. Couldn't have asked for better customer service

JEFFREY ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

ANDREWTHOMAS P. 
Rating:
5.0

Customer did not leave a comment.

JANICE K. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Paul L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Katelynn M. 
Rating:
5.0

Customer did not leave a comment.

Tonya H. 
Rating:
1.0

Better customer service

Sean C. 
Rating:
5.0

Actually the 10' truck worked and operated well, but front bumper was falling off when I rented it and I didn't know it until I arrived at my destination. Luckily I wasn't charged for that.

Fred C. 
Rating:
4.0

Service was great!

George T. 
Rating:
5.0

Sam went out of her way to try and help me with my moving needs. She was very easy to work with and provided excellent customer service.

ANTHONY C. 
Rating:
5.0

Sam was extremely helpful and took care of all my moving needs.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Trevor A. 
Rating:
3.0

The online check in wasn't working so I couldn't get the truck turned in on time and was charged a late fee.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

LEVYALVIN R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
1.0

The manger was rude the whole time. For the moment I opened the door and she was very snappy if I asked for help.

Bryanna M. 
Rating:
5.0

Great Service

MYCHAL D. 
Rating:
4.0

There was a mix up in the beginning as to the location I was to pick up truck. In the end everything was taken care of at the Butler St. location.

Florinda B. 
Rating:
5.0

Customer did not leave a comment.

Luis O. 
Rating:
5.0

Customer did not leave a comment.

Megan M. 
Rating:
5.0

Samantha was absolutely amazing. I can not impress enough how much she helped me during my move. Not only did Samantha listen to my challenges, she went out of her way to help find viable solutions. This was more than I would have ever expected, she has a customer for life. Thank you for all of your help, I literally could not have moved out of my house in time without your help. Thank you for everything.

ANTHONYJAMES C. 
Rating:
4.0

Customer did not leave a comment.

LLOYD BERNARD J. 
Rating:
3.0

Customer did not leave a comment.

Juliet R. 
Rating:
5.0

Everything was great! Samantha has the best personality and impeccable professionalism. I would use this local U-Haul company if needed again and recommend to a friend. She went beyond her job to me. She is a top notch employee!!

Sylvia C. 
Rating:
5.0

Overall excellent customer service.

MICHAEL M. 
Rating:
3.0

Most staff member s we nice and helpful. One was not.

VEDA AMANDA H.  |  Overall Experience 
Rating:
5.0

Keep the great staff you have!

Fuenmayor D. 
Rating:
4.0

good customer rep, efficient polite.

Wayne M. 
Rating:
3.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

This location was great but I had to go out of my way after being at a different location just to find out the truck I reserved was unavailable. Huge inconvenience, this is the second time I have reserved a vehicle through UHaul & the vehicle is not available. This made me late for my item pickup.

Mykievia G. 
Rating:
5.0

Brakes were a little "spongey".

Amy B. 
Rating:
5.0

Sam is just Totally awesome. She's so friendly, knowledgeable and personable. Anytime you go to this location, you're always greeted with a smile.

Brian J. 
Rating:
4.0

Customer did not leave a comment.

Marysue S. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey S.  |  Overall Experience 
Rating:
5.0

Samantha is kind and was helpful. Great service, patient and helpful! However, I will recommend everyone to look for another service other than Uhaul for your moving needs based off of my experience. If you must use Uhaul in the Hampton Roads area, come to this location and see Sam. This location: 10/10 recommended Uhaul: 0/10 not recommended

Kendrick T. 
Rating:
5.0

Customer did not leave a comment.

FRANK M.  |  First Impressions 
Rating:
5.0

Awesome!!!!

Michelle D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda P.  |  Overall Experience 
Rating:
5.0

Very Helpful and Courteous staff...always clean and well kept surroundings

Sarah J.  |  Overall Experience 
Rating:
5.0

Samantha was wonderful! Very kind and helpful over the phone, would definitely recommend!

Adrienne g.  |  Overall Experience 
Rating:
5.0

The staff is great! It’s not climate controlled but the cleanest I’ve seen. The staff really takes care of the place which makes me feel comfortable having my things there.

Shirronda J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  Online Move In 
Rating:
5.0

Extremely friendly service. Loved the customer attention.

SCOTT E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
5.0

Thank you for your help and Service was very much appreciated

Gardeen J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lamont J.  |  Overall Experience 
Rating:
5.0

The people are very nice here! Glad I chose to use this facility.

RHONDA D.  |  First Impressions 
Rating:
4.0

Nice, friendly staff. Too expensive......

TORRENCE W.  |  Overall Experience 
Rating:
5.0

Great Service, Very Knowledgeable, Kind & Friendly

Tramaine R.  |  First Impressions 
Rating:
5.0

Easy access. Nice unit. Great customer service.

Jeff W.  |  Overall Experience 
Rating:
3.0

Nothing to say just will never use them again.

Tammy B.  |  Overall Experience 
Rating:
4.0

We've been using this storage for around 4 or 5 years. We had problems trying to get it moved but due to health issues, couldn't get it out. But thank God it is done!!

Pamela G.  |  Overall Experience 
Rating:
4.0

never a problem

Charles O.  |  Overall Experience 
Rating:
5.0

Great service, Samantha really helped us to the maximum extent possible.

mariel r.  |  Overall Experience 
Rating:
5.0

Sam made our experience fantastic! She is a great employee.

Shawn H.  |  First Impressions 
Rating:
5.0

Never had such excellent service with U-Haul. I will highly recommend this location to anyone looking for a storage facility. I rate the customer service that Candice gave above excellent. Thank you!

Marlin H.  |  First Impressions 
Rating:
3.0

The only issue I encountered is when you close out your account you don't get part of your payment back. My payment $165.98 was due on the 24th of November and I closed the account on December 8th .

April H.  |  Overall Experience 
Rating:
5.0

The management staff was always pleasant and professional. The facility was clean and well maintained in my years of renting. I would definitely recommend this location to future renters. G23

JAMES A.  |  Overall Experience 
Rating:
5.0

Candice and Loretta were always professional approachable, accommodating and kind. They provided service with a smile, a jesture I really appreciated! Good representations of great customer service!

Mairlyn H.  |  Overall Experience 
Rating:
5.0

Great job

thomas c.  |  Overall Experience 
Rating:
5.0

well maintained and professinal..

CALVIN W.  |  Overall Experience 
Rating:
4.0

Easy checkin and out of facility however access hours should be longer especially during the summer months. Friendly staff.

Angela L.  |  Overall Experience 
Rating:
5.0

Great experience and would recommend

Danielle M.  |  Overall Experience 
Rating:
5.0

I’ve been with you guys for 2.5 yrs now and I appreciate the nice friendly customer service. Ill be back if needed thanks again 😀

TIAUNNA C.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Angelica R.  |  Reservation 
Rating:
5.0

See above.

SHAMIKA J.  |  Overall Experience 
Rating:
4.0

The facility was clean and well maintained. Convenient location.

MIZELL`S H.  |  Overall Experience 
Rating:
4.0

Facilities were great. The only issue was, before move in, we reserved a unit and once we got there that size was no longer available.

Renato I.  |  Overall Experience 
No reviews have been submitted for this location.

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