Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Orchard Park Rd

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Cory C. on

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Garbage wanna be gangster staff shouldn't be blasting rap music during the middle of the day so loud I couldn't even talk to anyone to get a rental without shouting.

Cindy G. on

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barb j. on

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Rick P. on

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Gene K. on

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DIANE W. on

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James P S. on

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Robert G. on

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Dan D. on

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All went well. Would have been faster if all information from the website reservation had transferred to the office automatically instead of having to re-enter some data.

Walter U. on

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Everything was fine and guys where quick and polite

EUGENE D. on

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RALPH S. on

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U Haul made it affordable and easy to return the equipment. I would highly recommend this company. Thank you

Will M. on

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Keep doing what you are doing. Service was excellent.

Patrick S. on

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WARREN D. on

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Quick and easy check-in and drop off.

STEVEN J. on

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Employees seemed annoyed with my questions. Last trailer had shorted running lights and I got pulled over at 2am and held for 1 hour while they checked my truck and trailer, I had to leave the trailer and get it the next day. So I asked if they?checked the trailer I was taking and they got an attitude. Well they gave me the same broken trailer. I had to park it and I called U-Haul roadside service and I could not get anyone through the auto attendant. I had to call U-Haul accident report. They put me through to roadside. Who told me it would be at least 1.5 hours before they arrived. So I returned the trailer the next day. I got a bill for 2 days....Lol... Your service is HORRIBLE. If your company wasn't the only game in town you wouldn't get a dime from me.

Mark M. on

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I needed a pickup truck to deliver some lawn furniture. I usually barrow a truck from a friend because I thought renting was a hassle. Thanks to the staffs efficiency, I will probably rent when the need arises in the future.

Christopher D. on

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Jerald J. on

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Douglas H. on

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zach z. on

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Minimal interaction. Dropped Truck Off.

BRIAN S. on

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NAOMI M. on

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Very helpful on the phone. Fair in working out a price All were very professional

James M. on

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Derek M. on

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alicia s. on

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The customer service there was great, I look forward to coming to you aging next month for the big move to my new home.

Frank V. on

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It was all good and very reasonable.

Gordon F. on

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Not a thing.

Brendon N. on

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William W. on

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Theresa C. on

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William A. on

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Ethel S. on

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Nothing! Everything from the customer service we received from your associates to the equipment cleanliness and function were great! Thank you!!

Samantha F. on

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Matthew M. on

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Extremely friendly staff, equipment was in great condition.

rosario s. on

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Michael G. on

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Maxwell M. on

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Shirley S. on

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KEN W. on

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Shawn C. on

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ROBERT W. on

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The office and truck were clean and the people were nice, but my truck broke down (needed to have the starter replaced) and I was stuck for over two hours waiting for the repair man and the time to replace the starter. When I returned the truck, I inquired of a refund or discount, the staff person said they would check with the owner, but that they were not authorized to offer a refund. I have not heard from anyone nor received a refund. In the future I will not use uhaul and will not recommend to any friends

Lyle D. on

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brad s. on

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GEORGE D. on

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jim m. on

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Justin B. on

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5x9 open trailer should be retired. Several new ones in lot when I arrived but given one that looked like it was from the 70's

RON C. on

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Plenty of help

BOBBY S. on

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Thomas R. on

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Everything was great as expected

richard s. on

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Colleen V. on

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ANTHONY S. on

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patrick c. on

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Fallon S. on

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Great customer service at the counter. Smooth transaction.

mike t. on

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The young lady was very nice and expedited the process.Great Experience. Mike Torgerson

Cher C. on

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Your place was top notch.I'd highly recommend it to everyone ! Thank You Cher C.

David C. on

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SEAN O. on

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Reporting vehicles stolen is a illegal in my state I will never rent from U-Haul again

kassi l. on

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Michael D. on

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Thanks for taking the stress out of our move!

steven f. on

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Jerry W. on

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Crystal F. on

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Ralph W. on

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Nathan A. on

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Garrett M. on

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Took care of all my needs, no negative feedback to give. Thanks guys!

roger m on

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Awful also would like to know where my box is

joseph h on

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Drivers were great. Staff were unable to provide accurate info re: arrival. I suggest GPS tracking of trucks.

NICOLE H on

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Jill, Stacy and Bill were very helpful and resourceful in resolving an issue that occurred in the call center. The S. OP staff provided me with excellent customer service.

kevin h on

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Your employee Jill at this location was very helpful and very polite even though she was the only one working in the store. We were very satisfied with our experience!

FREDERICK O on

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waited out side at drop off 80 mins, for Uhaul to check me out while helping other people instead of me.

MARIA G on

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An elevator would be very beneficial.

ANGEL C on

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I just want to comment and give much recognition to the staff at this location. A special thank you goes to Matthew Shueler. Please make sure he is praised and given the much recognition he deserves.

SANDY H on

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Service was great, everything went well.

KIMBERLY B on

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Reserved a 10x10 online and brought the email with me confirming it to be told was not available. Now in 10x5 which does NOT fit my needs. I have more to put in the storage room and nowhere to put it

James I on

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One comment about Uhaul service in general. I have had issues with more than one location when calling. If nobody answers, you get transferred to someone in another state who can`t assist as well.

JIM B on

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I called and asked for 1st floor availability for 10x10. When I got there they rented me the room and THEN found out it wasnt useable because someone had locked it. terrible service

MIKE D on

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Thanks

mark m on

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The staff at the orchard park location was very professional, efficient and attentive.

Austin P on

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I was told that my box was going to be delivered on August 26th, but its not coming until Aug 31st which is my first day at my new job.

Heather H on

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very helpful

MATTHEW F on

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Horrible experience. Staff were clueless, couldn`t get anything right. No lights or blown lights, floor uneven making it hard to move anything heavy, also description of unit completely wrong

CINDY G on

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very nice place and very friendly staff

JOHN G on

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Staff were helpful throughout

elizabeth s on

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Orchard Park and West Seneca people were very helpful and took great care of boxes. People were very helpful Thank you Stacey and Matt

CHRIS B on

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Well done everyone

JOHN G on

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Staff all very helpful

Joseph F on

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Terrible service. Long wait every time I`m in store. Manager threw a hissy fit when customer questioned him. Took 3 days to get a trailer I ordered. Only reason I`m still using uhaul is its cheap.

Angel N on

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Good

Angel N on

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Facility was clean, vehicles,well maintained and new. U haul employee was very slow and when moving and on a schedule it can be quite a burden.

ELIZABETH K on

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Everyone was very friendly knowledgeable whenever I inquired about anything.

HEATHER M on

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Should prorate storage space or at least let customers know that you do not prorate

Emily J on

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I`m always happy with the staff and service at this location. Thank you for being awesome! :

HAROLD S on

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Storage area flooded- some furniture, boxes, etc. covered in mildew. Manager did nothing but refer us to U-Haul`s insurance. Staff friendly - not fully helpful with problem of flooding.

Regina S on

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I needed an extra ubox and uhaul got it for me on a sunday. I wad very impressed with their efforts.

MARGARET B on

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This facility is one of the best and I have used uhaul since 1987.

DAVID B on

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The storage room I rented for over 6 years was well heated and lighted with very easy access anytime I wanted. I was totally satisfied.

TOM R on

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great

RICHARD F on

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Glad I was upstairs when the flood hit.

MARLENE M on

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UBox was adequate for my needs. Would have liked a sturdier back door. Plywood door seemed a bit rickety.

HAROLD S on

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The lady who greeted us, signed in our truck, and directed us to storage unit was very helpful.

BRITTANY R on

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They shipped my u box out quick and easy.

BEN S on

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The staff and management were excellent...knowledgeable, courteous and helpful. Dealing with them was a very pleasant experience. Thank you.

NICOLE F on

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Friendly and courteous staff make anything you need an enjoyable experience.

ELAINE D on

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My original phone contact gave false information. Store Manager excellent.

ROBERT M on

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CAROLINE F on

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It would be helpful if you would identify the central help desk. Every time this happened, your people were very polite, but it took more long distance minutes.

LISA W on

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received an emailphone call notification after I personally found out they were here had been for 3 days. Although to try redeem themselves they let me empty the boxes inside instead of in the rain.

JANET K on

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Everyone on the staff there was friendly, helpful and went out of their way to make this easy and affordable.

DEBORAH B on

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although we rented storage space for only one month, I would use Uhaul again because of the helpful staff and secure indoor facility..thank-you Deborah Burch

DAVID M on

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Dorisha Rodriguez was amazing and helped me store my 200 penguins,

DAVID W on

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Your staff at this facility were very professional

RENEE R on

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I have some contacts over the storage rental period and received nothing but excellent service. Christian Butler went above and beyond with his service.

ANDREA V on

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xx

CYNTHIA W on

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was not informed that the storage unit was up 10 steps. no elevator in building. zilch customer service initiative on employees part. won`t be back.

THOMAS M on

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The staff was great and helpfull over all I would use uhaul storage again

ERIC V on

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Great facility everyone on staff was knowledgable, helpful and courteuous units were clean and easily accessible would use them again if needed!

MELANIE C on

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great

VERONICA H on

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They were very helpful and the manager was the best

TRISH K on

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I had a very good experience with uhaul storage.

CHRIS B on

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Professional, friendly and timely. Much better than the receiving end of my shipping.

NICHOLAS S on

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I was and still am very pleased with the service i recieved

ANDERS B on

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Usually only one employee had to wait to get access, nails and screws on ground in back parking area, should have easyer access

CLARE Y on

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The staff-excellent customer service. 1st month free-no strings attached -wonderful plan-saved me hundreds of $$ plus great fees on truck rental. Definitely will let others know about your services!

MARY C. S on

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Everything was fine except no padlock was with the ubox when delivered. Key is being mailed to me.

STEPHEN M on

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Staff was very friendly. Would help to have elevator to 2nd floor like other places.

RITA L on

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Staff helpful and kind after a very long road trip.

KATE S on

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I was always impressed by the staff at this U-Haul location. I would recommend this facility to anyone.

JAMES P on

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Ryan@the u-haul is a great asset to you business. He was helpful,caringand helped in evry aspect of our move. thanks again Ryan

DAVID B on

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The two U-Haul rep`s at different times that waited on me were helpful and understanding of my requirements. I set up a storage room rental and will be setting up a truck rental for next month.