Customer Reviews for U-Haul Moving & Storage of Southaven

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Southaven

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yvette w. | First Impressions |
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Staff was very nice and friendly. Staff will do they best to assist you in your needs.

Raven A. | Overall Experience |
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Customer did not leave a comment.

Lula M.
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Due to the bad weather, extra measures should be put into place, the back of the truck was frozen, it took almost 2 whole hours to get the back to let up!!! This put a big delay on my destination and the windshield wipers were a mess!!! EXACTLYYYY where I needed to see clear vision as the wipers wiped, but didn't clean off windshield properly leaving skips forced me to drive extremely at a reduced speed!!! I was disappointed!!!!

Corey M.
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Everyone from customer service inside to guys outside helping they are all awesome. Wouldn't go anywhere else to rent. Thank you!!!!

Valerie R.
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Great Customer Service

MARILYN K. | Overall Experience |
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Customer did not leave a comment.

Rickey L.
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Customer did not leave a comment.

STACY B. | Overall Experience |
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Customer did not leave a comment.

Dustin H.
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At check in we noticed the time we would return the truck was wrong. It said 7am and we needed the truck until 5pm the same day. I told the person handling my pick up and she said call a couple of days before drop off and extend it. We tried to do that but could not get anyone to answer the phone at the location. Called the 1-800 number who said we had to contact the store. Ended up having to go up to the store where no one was at the desk. Finally someone came out. I'm not sure of her name but she was rude and mad we needed to extend the date although we tried to make the dates right when we picked the truck up. Overall we would not use U-haul again. This was our first experience but we spent a lot of time trying to extend our rental date when it could have been handled at pick up and encountered a lot of rude workers.

Erik J.
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Customer did not leave a comment.

Sharon W.
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I received excellent customer service. The manager was well versed on the company's procedures and policies. I was thoroughly impressed with how she was able to assist two customers at the same time in a expeditious fashion.

VICKY M.
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Agents were very helpful

Keairra C.
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Great service

John L.
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Thanks for the help.

Edwyna W.
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Excellent, professional service from the delivery driver Yvonne. She was very friendly and accommodating

Donna W.
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Have used this location numerous times and has always been an awesome experience

Paul N.
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Customer did not leave a comment.

rodney C.
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Customer did not leave a comment.

Blair C.
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Customer did not leave a comment.

John W.
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Customer did not leave a comment.

Debbie H.
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Customer did not leave a comment.

SIKEYA H.
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Customer did not leave a comment.

Donald J. | Overall Experience |
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Customer did not leave a comment.

Daniel S.
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My name is Gregory Lowe, my email and phone number was use to order an uhaul in Southaven Ms and that was not me. I called the rental place and she informed me that this was fixed and I am still receiving emails. I live in Texas and I didn't reserve this uhaul. Please give me a call at 901-949-3838.

Yolanda M.
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Everything was great!

Shundra H.
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Customer did not leave a comment.

Jason M.
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Customer did not leave a comment.

Kory R.
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Showed up half hour before they opened.Employees acted like they were open.Helped me get my truck off the car trailer.Thanks again

Paige D. | First Impressions |
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The ladies at the front desk was very very helpful and made in store experience better than online due to online did not give what was expected.

ANGELA D.
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Good job the online service is not what you expect but the workers in the office did everything possible to fix request expectations.

Kmya C.
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Customer did not leave a comment.

Jinesh T.
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Customer did not leave a comment.

james D.
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Contact and driver was the same individual. She is awesome to deal with. Regardless of curve balls I give her, she is professional and very easy to work with. Keeper!

demarcus P.
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Customer did not leave a comment.

Vanity M.
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Customer did not leave a comment.

Jonathan D.
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Customer did not leave a comment.

Jestin M.
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Customer did not leave a comment.

Charles D.
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Great experience

Stephen D.
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Customer did not leave a comment.

James H.
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Can I please get my 200.00 credit returned from my previous uhaul trip?

Anthony S.
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Customer did not leave a comment.

LaFrancine M.
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The staff was excellent ,but the truck drove terribly. I think the transmission in the truck was malfunctioning.

Charles B.
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Customer did not leave a comment.

Thomas S.
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The truck ran like crap shake u to death half of lights didn't work in truck cab or in the back

Kristen H. | First Impressions |
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The staff was very helpful, attentive, and patience with us. The facility and unit was clean. I made the right choice for our storage needs.

Jessica S.
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Customer did not leave a comment.

winnie c. | First Impressions |
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Customer did not leave a comment.

Ronald B.
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They were helpful getting me a rental. This location took care of the rental helpfully. Uhaul as a company was giving me the runaround trying to get a vehicle to me at the requested day and time. You called me and changed my original location and size of rental. I received an email after this call and it was “guaranteed” to be there at 9:00. It wasn't, and the location had no idea when it would be in. Don't guarantee something you can't deliver and have me chasing around for a truck.

John B.
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The lady at the counter was well trained and handled my rental very quickly and without hassle. I am weel pleased with the service I received from this office.

Bobby N.
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Customer did not leave a comment.

Tangela B. | First Impressions |
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Customer did not leave a comment.

Gunnette J.
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Great experience

Kenneth F.
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Nothing at the moment. I think that you did a great job.

David C.
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Keep the young lady that checked me in! She was a pleasure to work with & very customer oriented.

Decole H.
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Customer did not leave a comment.

alfarzeaner M.
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The truck they gave me transmission is out

Lewis F.
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Customer did not leave a comment.

Zakarya A.
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Customer did not leave a comment.

Tamekia M. | Overall Experience |
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Customer did not leave a comment.

Tamekia M.
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Customer did not leave a comment.

James G.
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God experience

James K.
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Customer service was outstanding. Both employees at the store were knowledable about what I needed and both took care of my needs. When I returned the trailer, I was told not to worry about trying to back the trailer into the stall as they unhitched the trailer and told me that everything was fine. A very seemless experience. Great job U-haul!!

Tamekia C.
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Customer did not leave a comment.

Buddy C.
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Customer did not leave a comment.

April W.
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Customer did not leave a comment.

Arketta B.
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Customer did not leave a comment.

JOHN C.
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Could not have been better.

Eddie E.
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Customer did not leave a comment.

Shekieta W. | Overall Experience |
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Great facility, great overall experience. Very clean and well maintained. Only issue is my access card kept glitching.

james D.
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Smartest and most economic way to store away from home. Glad I made the call to Uhaul.

Cynthia F.
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Customer did not leave a comment.

Kheari R.
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Customer did not leave a comment.

Carolyn B. | First Impressions |
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Customer did not leave a comment.

KENDRICK S.
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Customer did not leave a comment.

Shequita W.
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Customer did not leave a comment.

Lana M.
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Customer did not leave a comment.

Andrew L.
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There were fingernail clippings on the floorboard of the vehicle that I used. I will be sending pictures to the head office to show how gross and disgusting that is. Also there was no dolly in the truck that I paid for and I haven't gotten a refund back for the dolly that I paid for.

Jodie B. | Overall Experience |
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We used UHaul for storage and for truck/equipment rental. While the truck was missing the equipment when we initially got it, they remedied that issue immediately! We needed storage while we closed on our house, and storage was a very smooth and easy process! Our items were secure, and climate controlled! I will be using the Southaven location again ☺️! Every employee that I encountered was so sweet! You could tell that they were like a little family!

Dwayne H. | First Impressions |
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The staff were helpful and very polite! I would highly recommend this location! Thanks

angel V.
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Customer did not leave a comment.

John F.
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Two in a row. I won't be ordering from this location again. It is impossible to get a truck when needed, even when you reserve in person a week in advance, call again two days prior, call again the day before, then show up just to be told your truck (which is waiting in the parking lot) cannot be picked up by you because another customer also reserved it an hour prior. Somehow they reserved the truck that was ready and waiting for me after I had to go out of my way to ensure I would have a truck waiting for me. Guess their reservation was more important than mine.

David T.
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I had a great experience at the Southaven, MS location. Sales person greeted me very kindly and was every knowledgeable. My rental vehicle very clean for a rental. Very friendly employees at this location.

Michael V.
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Keep taking care of the customer-providing on spot people-very good.

Salma A.
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I love the place on the lotion plus Service

jane F.
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Customer did not leave a comment.

Sandy W.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

Tomeika L.
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Customer did not leave a comment.

Vivian S.
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Everyone of your employees was excellent with the service I received. I always use Uhaul. I've only had one mistake on your behalf in the past. Mistakes happen. We all make them. With that being said. I still prefer Uhaul. I love Uhaul's service

Shakyra S.
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These folks are very friendly and helpful. They are good at multi tasking and is very fast on getting you in and out. I always pay for extra milages because I pass a few Uhaul authorize dealers just to get to this one. But it's worth it

Curtis L.
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Customer did not leave a comment.

Justin B.
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Customer did not leave a comment.

charmelle e. | Overall Experience |
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I Thank y'all for using one of the storage unit I would recommend y'all best business an friendly service an y'all are the best

Martha E.
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This is the best location that I have ever used .look forward to using you again in the future .

Zanthine G.
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The service agent was so kind and professional. She made my expectations so much better. I was having a difficult day and she spoke to me with so much commitment that I almost forgot about my issue. Also the guy who checked the vehicle got me out so fast. These employees exemplify customer oriented services.

Charles B.
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One of the workers told me there were no uhauls available. When there were about 10 uhauls sitting in front of the store. She was very rude to me. I came in 5 minutes later and there was an older lady at the desk. She got me set up and I was driving away in a uhaul within 10 minutes. I don't know the young lady's name that I first encountered but she needs to be fired.

Georgia S.
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Customer did not leave a comment.

Lori B. | First Impressions |
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Girls in the office were exceptional. Above and beyond with kindness, knowledge and very helpful. Ms Akia made my experience very enjoyable and worry free.

Tina R.
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Customer did not leave a comment.

JAMIE B.
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Great service

HAROLD A.
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Customer did not leave a comment.

Delores P.
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Customer did not leave a comment.

Rebecca B.
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great customer service. easy to reserve and pick up. Boy! These vans don't drive like they used to! I'm only 4'10" and I was able to get my mother moved without a problem. Yes, I'd recommend you and will use you again if I ever again have a need.

Patrick A.
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I was unable to log on to upload picture of drivers license. Also i returned my truck at 7 am not 9am once again unable to get on web site to check truck in location is great web site needs work

Elanda R. | Overall Experience |
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The new staff is always rude and indifferent.

Veronica W.
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Customer did not leave a comment.

Maricceo P. | Overall Experience |
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Customer did not leave a comment.

Wanda G. | Overall Experience |
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Customer did not leave a comment.

Thomas H.
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Not much to say. It was raining cats and dogs, and they made sure I didn't have to stay very long.

Artiesha T.
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Improve lying customer service reps

Jesse S.
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Staff was extremely friendly and very helpful!

Renee D.
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When I left she didn't tell me how to return, I was suppose to take to the drive through shed. So I parked where I got the vehicle got out went in stood in line again for her to tell me to get back in the van and move it to return area. I was only gone 2 hours, so very frustrated

Elmesha S.
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Have some trash can near by!!!

Cherrie L.
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Excellent customer service; Jeremy could be trained again on the proper hook-up of the trailer to the truck. The chains weren't attached properly & broke. He was doing the best with insufficient training. Thanks

CHARLES B.
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This location was where I dropped off original trailer with bad tire and got a different one. Process took a lot longer than I felt necessary, but eventually I got a different trailer and continued trip.

Kareem B.
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Customer did not leave a comment.

chassidy D.
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Customer did not leave a comment.

Amber R.
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Customer did not leave a comment.

Joel R. | Overall Experience |
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Bill pay through my bank was setup for the 1st of each month and my bill was due on the 27th but my bill was always late due to slow processing.

Kerlin H.
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Customer did not leave a comment.

WL H. | Overall Experience |
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the service was excellent

Sasha P. | First Impressions |
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Top notch service.

Tracie B. | Overall Experience |
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Customer did not leave a comment.

jose a. | First Impressions |
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It was not a good experience I regret now getting a storage there they told me my storage was in the second floor I was a little scare about that since I was moving big furniture and when I got there the elevator didn't work I heard other people complaining about it some guy say it's been like that for a few weeks now I couldn't move everything I need to move because it was only me and my wife moving stuff we had to go somewhere else to put the rest of the stuff I don't think I will use this location ever again I know my opinion don't count or matter but anyways thank you for nothing

Jacarra D. | First Impressions |
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Customer did not leave a comment.

Yafan H. | Overall Experience |
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Customer did not leave a comment.

Katherine C. | Overall Experience |
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Thank you. I would tell people about the price and the friendlnes .

VELON M. | Overall Experience |
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It was strange how my payment card information got changed in the system and no one knew how it happened. I was called saying my card expired and it had not with numerous payments having been made with the same card. Someone changed the info.....

Tamara G. | Overall Experience |
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Staff was excellent.

Megan M. | Overall Experience |
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Customer did not leave a comment.

Rhonda G. | Overall Experience |
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Customer did not leave a comment.

Richard v. | Overall Experience |
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Customer did not leave a comment.

Sean S. | First Impressions |
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Customer did not leave a comment.

DANIEL S. | Overall Experience |
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Hate that we moved and no longer need this location. Would highly recommend. Everyone was very helpful and kind. Thank you.

Penni T. | First Impressions |
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Customer did not leave a comment.

Kimberly s. | First Impressions |
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I went in to confirm a booking I had made online. Crystal the GM advised me that my booking was not in the system. They also did not have the size space i reserved available. Crystal went above and beyond to accommodate me. I really appreciated her patience and excellent customer service. Would definitely recommend!

charamane o. | First Impressions |
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From call center customer service to signing in,receiving a storage returning the truck was smooth sailing.

MARILYN K. | First Impressions |
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Customer did not leave a comment.

Sherona H. | Overall Experience |
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Customer did not leave a comment.

Barbara F. | Overall Experience |
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Customer did not leave a comment.

Sharon E. | Overall Experience |
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Customer did not leave a comment.

Larry B. | Overall Experience |
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Customer did not leave a comment.

Sherona H. | First Impressions |
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Customer did not leave a comment.

Christine R. | Overall Experience |
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Customer did not leave a comment.

Velvet R. | Online Move In |
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Staff super nice and the facility is let clean

zaria a. | Overall Experience |
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Customer did not leave a comment.

Joanna R. | First Impressions |
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Customer did not leave a comment.

Janet K. | Overall Experience |
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Facility was greatly appreciated because staff were very nice and great to deal with.

Carol L. | Overall Experience |
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Customer did not leave a comment.

Janet K. | First Impressions |
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Everything was a quick and easy process, I was in and out in great time.

LAFONDRA J. | First Impressions |
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Customer did not leave a comment.

Wanda S. | Overall Experience |
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Customer did not leave a comment.

Delmer L. | Overall Experience |
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Customer did not leave a comment.

Kartarah A. | First Impressions |
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Customer did not leave a comment.

WILLIAM P. | Overall Experience |
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Customer did not leave a comment.

Scotti M. | First Impressions |
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The entire staff went above and beyond to accommodate my needs. I greatly appreciate all their help.

Jacquelyn M. | First Impressions |
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Great customer service. Very friendly and helpful. Great customer service!!

Darrick F. | First Impressions |
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Most individuals that are working professionals have only Saturday or Sunday to transact business! If you are a parent of an active youngster Saturday’s are booked! I had to move furniture from a restaurant and I only had so much time. But your opening hours on Sunday were somewhat inconvenient! 9 am hurt and pushed back the schedule in which I planned! So if moving the Sunday hours up a couple of hours are a real matter that can be changed, it would be great!

Molly H. | Overall Experience |
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Customer did not leave a comment.

stephanie t. | Overall Experience |
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The staff here is amazingly helpful and pleasant.. safe, secure and clean .. I’d recommend this place to anybody .. great job people !!

Carlos D. | Overall Experience |
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The experience was great, the facilities were clean and the access to the storage was convenient.

Darryl B. | Overall Experience |
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Great service

Robert G. | Overall Experience |
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The entire staff was friendly, helpful , and kind. The manager was training them on things while preforming multiple duties. Overall, awesome and a pleasure to business with a place that cared.

Sandra R. | Overall Experience |
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Awesome storage facility & staff who helped us with a storage unit for 2+ months & with a rental truck for our move. All of the staff was professional & exceptional, especially Jared & Dana.

beverly w. | First Impressions |
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Staff is very helpful and friendly.

Kim G. | Overall Experience |
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The staff here is always super nice and very helpful!!

Robert G. | Overall Experience |
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The manager Brittany Donaldson has been awesome and very nice. Great Job !

Denise R. | First Impressions |
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Excellent carrying customer service

Antonette M. | Overall Experience |
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No issues.

Carol L. | First Impressions |
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They were very helpful. Very knowledgeable. Very courteous. Answered all my questions. Explained everything clearly and completely.

Carlos D. | First Impressions |
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The only problem I had was when I had to pick the truck up. I had to drive almost 20 miles to pick it up. There were U-Haul facilities closer to my home. I feel that pick ups should be closer.

Robert S. | First Impressions |
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I am very disappointed that I was told I would NOT have 24 hr access until after my first 30 days. I have read and reread everything and can not see that stipulation referenced anywhere.

Michael L. | First Impressions |
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Great service

James L. | Overall Experience |
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Great experience, would use again!

jimmy k. | Overall Experience |
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Nice and clean location

Carlos D. | Overall Experience |
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My experience with U-Haul was great. The place was clean and the staff were friendly. I will recommend using U-haul to all my friends.

David G. K. | First Impressions |
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The representative was very professional and helpful a great transaction.

lawanda E. | Overall Experience |
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Great staff always courteous!!

DENISE R. | Overall Experience |
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Thumbs up

Milauna R. | Overall Experience |
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I relocated across the country. They wouldnt allow my items to be released. I had to have a letter notarized and sent through certified mail. Very inconvenient and I lost many items.

Carlos D. | First Impressions |
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I was able to pick up my truck on time as promised. That was important to me. Thanks!

Dominica H. | Overall Experience |
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Staff very rude and not helpful at all. Lauren was especially unprofessional, and didn’t know her job at all. She was beyond rude and unhelpful!

Verdell H. | First Impressions |
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Very clean, secure, love the idea that I can drive in out of the weather, secure & clean bath room, respectful and curious and customer service

SHARITA B. | Overall Experience |
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I just think 7 was too early to close the storage area. And we shouldn't have to pay extra for 24 hour access. I'm already paying for a unit. First storage place I ever used that charged extra

Marvin D. | First Impressions |
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VERY PROFESSIONAL. AND KIND

Shequena J. | First Impressions |
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Great customer service

Christina K. | Overall Experience |
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Mary D. | First Impressions |
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Customer service was excellent great timing and the had no problems with the vehicle I rented. Yes I definitely recommend using UHaul Southaven Ms

Kenya A. | Overall Experience |
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The service this time was better than the last!

Carson L. | First Impressions |
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Friendly and very outgoing

MICHELLE E. | Overall Experience |
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Great

MAREE N. | Overall Experience |
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Did not use facility and used UBoxes. Team is wonderful to work with and perfect examples of customer service

Robert G. | First Impressions |
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The General Manager, Brittnie Donaldson is a tremendous asset to your company. She has worked tirelessly to insure my accommodations are met. As a long term customer of this branch, she is awesome !

nester v. | Overall Experience |
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Thank you for the ease in my move, made a world of diferencet

Erika B. | Overall Experience |
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Over the past 8 years I’ve used this storage 3 times. The service was great and I couldn’t think of going to another storage unit besides this one.

Erika B. | First Impressions |
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ok

Robert G. | Overall Experience |
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Brittany is amazing. She and her team work hard to make you feel like your a real person and not simply a number without a name. Friendly, kind and helpful.

Robert G. | First Impressions |
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Brittany and her team are awesome !!!

Brittany M. | Overall Experience |
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Great!

noah m. | Overall Experience |
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I would definitely recommend using U-Haul , for a long distance move.

REBECCA P. | Overall Experience |
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Great service.

robert d. | Overall Experience |
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the site counter clerks were basically passing the buck and wouldn't reserve a UBOX for me. They said ONLY ONE person could do it was she was always out. The 800 number did the reservation.

Bridgitte M. | Overall Experience |
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This was a good experience. I would re-patronize!

steve i. | Overall Experience |
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Very helpful staff.

Felicia T. | Overall Experience |
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The hours was just accommodating to my work schedule to be able to access my unit when I need too. The staff was great and the facility was very nice.

Otis W. | Overall Experience |
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Was a good experience.

Jacqueline S. | Overall Experience |
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I had my ubox delivered. Never got to see the location

Greg S. | Overall Experience |
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Received great service.

dean n. | Overall Experience |
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U-haul has made a lot of improvements over the past several years. It was a great experience and they made my move easy. Thanks so much. I would use U-haul again and highly recommend them to anyone

ANDREA B. | Overall Experience |
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Great place to store my belongings. Thanks for great service.

janet r. | Overall Experience |
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Definitely would recommend this facility.. great experience

Karen C. | Overall Experience |
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I actually moved out on April 30, 2018. I had to call three times to finally get y’all to quit asking me to pay for another months rent then you sent me a notice with a late fee. Pad lock on it 2X.

John F. | Overall Experience |
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Everyone at this location has ALWAYS been friendly and helpful. Whenever I need storage/moving supplies or service, I will use this rental center, and will recommend them gladly to anyone.

LaTyia B. | Overall Experience |
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I moved out on 4/14/18, however I received a bill after, and another bill with a late fee. I called the office and they took care of it. Thanks again to the staff at this location, THEY ARE AWESOME!!!

KAREN L. | Overall Experience |
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Absolutely wonderful facility. The manager was always kind and professional. I moved out at 9:00AM the day my account was debited for the month. I should receive some form of credit.

No reviews have been submitted for this location.

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