Customer Reviews for U-Haul Moving & Storage of Southern Hills

470 reviews

9380 Mansfield Rd   Shreveport, LA 71118

(318) 686-7198

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(318) 686-7198

9380 Mansfield Rd
Shreveport, LA 71118

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lekeidra P. 
Rating:
5.0

Customer did not leave a comment.

Lawanna M. 
Rating:
5.0

Very helpful service. Unfortunately they did not have an appliance dolly.

Meg R. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Very knowledgeable and very professional!!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Nothing service was great, didn't have any wait time, would definitely recommend this U-haul location, very satisfied

Deborah S. 
Rating:
4.0

Customer did not leave a comment.

Deneisha M. 
Rating:
4.0

Customer did not leave a comment.

Bessie W. 
Rating:
5.0

Was a good experience all around. Nice customer service. Mike Thompson was extremely helpful and patient. He made so we were getting the correct sized trailer for our needs.

Eula W. 
Rating:
5.0

And Shanoa, I believe it spelled, was so nice. We had a great conversation, with my wife and I. She's very efficient in her job but a great people person. Definitely an asset to your company!!!

mark G. 
Rating:
4.0

We appreciate the available of the nice van that we rented!

Michael T. 
Rating:
5.0

Thank you, for the Great customer service Ms. Shenoa Mandigo, and making our moving experience go as planned you worked HARD and verrrry quick. I will continue to recommend this location and utilize this LOCATION ALLL THE TIME. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ SHENOA Mandigo your the best & have the BEST Locationbin Shreveport, La

Brigette Y. 
Rating:
3.0

Did not have the 20' Truck I reserved over 2 weeks prior/ Gave me 2 different drop off locations for Truck and Car carrier. ALL they kept saying was they were sorry.

Dorothy T. 
Rating:
5.0

Customer did not leave a comment.

Dwanna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn K. 
Rating:
5.0

Nothing to improve! Mike was a DELIGHT to work with! We needed a truck ASAP at the last minute and this location was the only one open! Awesome, SH location!

Kristina D. 
Rating:
4.0

The system for returns after hours was not functioning properly and wouldn't allow me to complete my return online.

Rickey E. 
Rating:
5.0

Customer did not leave a comment.

DeCarros A. 
Rating:
5.0

Everything was excellent thank you

Vicente A. 
Rating:
5.0

kep up th good wok

Evit B. 
Rating:
5.0

This location is definitely customer friendly! My entire experience was sweat-less made my reservation online and pick up was swift and smooth in and out within 10 minutes! Overall great staff and location

Diane D. 
Rating:
5.0

Customer did not leave a comment.

RON M. 
Rating:
5.0

Appreciate the location close to home. Friendly staff willing to meet my needs, thank you!!

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Jimmy J. 
Rating:
5.0

Very friendly, professional, and helpful. A++++

JAY H. 
Rating:
5.0

Customer did not leave a comment.

Trinity S. 
Rating:
5.0

The gentleman that helped me get my truck was wonderful! We enjoyed the visit while signing papaerwork!

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Lewis J. 
Rating:
5.0

The store owners Chenora & Mike provided us with Great customer service. They were awesome.

Tiara P. 
Rating:
5.0

Customer did not leave a comment.

BREANICA G. 
Rating:
4.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Mike Thompson provided excellent customer service!

SHENOA M. 
Rating:
5.0

Customer did not leave a comment.

Clyde B.  |  Overall Experience 
Rating:
5.0

Process was very good at every stage, I have no complaints

Derrick W. 
Rating:
5.0

Great customer service!

Lauren A. 
Rating:
5.0

Shenoa was a great help to us. Thank you very much.

Clyde B. 
Rating:
4.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Customer did not leave a comment.

Dana J. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE D. 
Rating:
5.0

The staff is always very polite and helpful

Linda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRUMAN V. 
Rating:
5.0

Customer did not leave a comment.

Teriana H. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
4.0

Customer did not leave a comment.

Weylon R. 
Rating:
5.0

SHE ALWAYS GREET U WITH A SMILE , BATHROOM ALWAYS FRESH & CLEANED

Donald E. 
Rating:
4.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

ASTRED A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
4.0

Did notice a couple cockroaches in the storage room I rented... plan on putting a roach motel in.

Jo B.  |  First Impressions 
Rating:
5.0

I don't like the fact your charged more for drop off at another location with in the same 24hrs. of your retail.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Ytavia W. 
Rating:
2.0

Whoever the guy was, was rude. Ive never done a mobile pickup before and the way he spoke to me was uncalled for. You dont make people feel like idiots just because they asked questions.

Penny M. 
Rating:
4.0

N/A

David M. 
Rating:
5.0

Customer did not leave a comment.

timothy F. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

CHARTESE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda P. 
Rating:
1.0

Was gave the worst truck ever keep dying on me sometimes took a while to recrank and the transmission slips bad only need for one day took me extra just to get it back to store. Worst experience ever even lost my phone over the headache

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Eddie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra B. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
3.0

We seemed to be an inconvenience to the owner. He acted like he had better things to do, and was vocally frustrated that we arrived a whole hour before closing (not 15-20 minutes before closing, an entire hour before closing); apparently that's not enough time for him to get a trailer parked where he wants it.

TIMOTHY E. 
Rating:
5.0

Customer did not leave a comment.

Shantral H. 
Rating:
1.0

Bad tires on rental equipment

Carlos B. 
Rating:
4.0

Customer did not leave a comment.

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

Patricia O. 
Rating:
4.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

I need to cancelled though. The stuff is ruin.

Sandra H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffery J. 
Rating:
4.0

What a great facility and the staff was awesome. They were always very helpful and friendly. Thank you for the great service.

Kelly P.  |  Overall Experience 
Rating:
5.0

All good, customer service was the best part.

David C. 
Rating:
4.0

The mileage rate is to much. Truck was great on gas

Dave C. 
Rating:
5.0

Very nice, quick and easy, storage unit was clean.

ally r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Humika T. 
Rating:
4.0

Customer did not leave a comment.

Eddie J. 
Rating:
5.0

Customer did not leave a comment.

Lakenya S. 
Rating:
1.0

Our storage unit roof leaked and got a lot of our stuff wet we have not been contacted by the insurance we purchased

joel w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regis N. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Need to make sure that rooms are dry after you clean them out. I had a few spots that had a little water in my unit, but I still was able to place my totes down first on the dry part of the room.

Leslie H.  |  Online Move In 
Rating:
5.0

Staff very friendly

Frances H.  |  First Impressions 
Rating:
5.0

Keep all the same! Ms. Mandigo was excellent, professional and friendly during my last minute rental.

Angela C. 
Rating:
5.0

Great Customer service, Best Uhaul service's in North Louisiana. Thanks

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Velma W. 
Rating:
5.0

Customer service was great! Highly recommended!

Destiny O. 
Rating:
4.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

N/a

Patricia K. 
Rating:
4.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

We had a very pleasant experience

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
4.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

If I need to rent anything, I will be back.

Cheryl S.  |  Overall Experience 
Rating:
5.0

Customer service agent Shenoa was very professional and knowledgeable of the equipment and the operation of it. Very pleased.

FRED A. 
Rating:
4.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Linda D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reva O. 
Rating:
5.0

Customer did not leave a comment.

Brenda P. 
Rating:
5.0

Customer did not leave a comment.

Steffanie C. 
Rating:
5.0

Customer did not leave a comment.

Billy C. 
Rating:
5.0

The service associate was extremely helpful. He answered our questions. He had the van ready to go when we arrived.

James W. 
Rating:
5.0

Over all the best customer service I have ever received with using U-haul

Andrew J. 
Rating:
5.0

Mike, the manager, is very friendly, professional and courteous. We have used the services 3 times in the last couple of months and it has been a painless process each and every time. He will continue to get my business.

Derrick S. 
Rating:
5.0

Each employee and the owner was friendly and explained everything

Billie L. 
Rating:
5.0

Customer did not leave a comment.

eve S. 
Rating:
5.0

No improvement needed,could not believe they were open on a holiday. ☆☆☆☆☆

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Kelvin P. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT W. 
Rating:
5.0

Everything was just fine.

Laterial R. 
Rating:
5.0

Customer did not leave a comment.

Darryl R. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

No improvements are necessary. My overall experience was fantastic!

Jackie J. 
Rating:
5.0

The air conditioner was not working well but it was not the fault of the location. The manager was notified and all was taken care of.

Derrick S. 
Rating:
5.0

The customer service Skills of the management (Shenoa Mandigo) and her team Member (Mike) were outstanding in all aspects. They were helpful with any issues that came up.. Highly recommend this location and staff for their professional attitude during my rental period. Well done !

billy w.  |  Overall Experience 
Rating:
5.0

Great facility, well kept with very friendly management and stafff

SCOTT S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha P.  |  Overall Experience 
Rating:
5.0

We rented a climate controlled room while building a house, and couldn't be more pleased with U-Haul's building, security, ease of rental, and service!

Michelle M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  Overall Experience 
Rating:
5.0

Excellent customer service

David M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  First Impressions 
Rating:
5.0

Thank you for a secure year. Nice staff.

Rosia H.  |  Overall Experience 
Rating:
5.0

Will go back any time

TORRIE A.  |  Overall Experience 
Rating:
5.0

Very nice and clean facility! Each worker we encountered was very professional and helpful

Jerry B.  |  Overall Experience 
Rating:
4.0

N/A

ANGELA B.  |  Overall Experience 
Rating:
5.0

Will use again

Walter W.  |  Overall Experience 
Rating:
5.0

This is about the 4th time using this location. And I wouldn’t change the it for the world, this staff is very helpful and professional. Thanks

Bridgette H.  |  Overall Experience 
Rating:
4.0

Not sure why you are now sending me a bill for $155.90. I handed that check to the store owner ON TIME and was called back. I was handed the check back since I was moving out. What's the deal?????

JEANETTE O.  |  Overall Experience 
Rating:
4.0

During our remodel, it was necessary to store home furnishings. It was very convenient having this UHaul facility located so close to us.

Evon M.  |  Overall Experience 
Rating:
5.0

Great employees on staff

CHARLES W.  |  Overall Experience 
Rating:
5.0

excllent

Maketria A.  |  First Impressions 
Rating:
5.0

Very nice workers

TORRIE A.  |  First Impressions 
Rating:
5.0

They are the best

Lawrence G.  |  First Impressions 
Rating:
5.0

Mr Mike was very nice and informative.

Rosia H.  |  First Impressions 
Rating:
4.0

Moved in and got settled. Clean unit.

kaiser c.  |  First Impressions 
Rating:
5.0

I’m so happy to see there are some nice people in the world and helping me to put my things in place that i feels that it’s in safety place and I wanted to thank y’all that I’m with uhaul company.

gloria w.  |  First Impressions 
No reviews have been submitted for this location.

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