Customer Reviews for U-Haul Moving & Storage of Southside

Rating:

5.0

There was no Trailer inspection completed on this Trailer when I delivered it by the staff. I advised a staff member that the rear Driver-side tire needed replacement before the Trailer is rented again.

Rating:

4.0

The outside of both truck and trailer were very dirty. I was rushed out when picking up the unit and as a result I got pulled over because the trailer wiring wasn't working properly. Thankfully i was able to fix the problem and didn't get a ticket. The clock in the truck was an hour slow so I almost missed the return time. The office was locked at 5 minutes before closing time so I couldn't both return my unit on time and let them know about the bad wiring. This is the only negative experience I've had at this location after using it for several years.

Rating:

1.0

Garbage is all over the ground and blowing throughout the yard. The trailer I rented was covered in mud, the entire outside was filthy. I’ve never seen so many filthy uhauls and this location had less clean than dirty. This location will be a last resort for me next time.

Rating:

5.0

returned the truck with the guidance of the app. convenient and fast.👍

Rating:

5.0

I was looked after in a professional manner.

Rating:

5.0

Extremely efficient and organized. Aws was excellent to deal with and a big reason why would be a return customer

Rating:

5.0

The staff were great people and very helpfull

Rating:

1.0

Higher, honest employees that do not steal your credit cards

Rating:

5.0

I was blown away by the service I received from Aus (I believe that is how you spell his name). He was incredibly cordial and went above and beyond to assist me. He even found a way to set me up with a trailer located on the south side so I did not have to travel all the way to the north end of the city. In a time when it feels like finding just satisfactory service can be difficult, I can't tell you how impressed I was with the EXCEPTIONAL service Aus provided me. He deserves to be recognized for his commitment to the customer experience and I would strongly recommend promoting him to a position where he utilize his skillset to coach others. Thank you!

Rating:

5.0

Attended to promptly and efficiently.

Rating:

5.0

I want to let you be aware of issues I experienced booking a truck from U-Haul. I downloaded the app as suggested, I creasted an account and uploaded my drivers licence and credit card information. This done three days prior to the booking. I attempted to access my booking the day before on the app. I could not gain accress and got an error code. I attempted to resert my password and still got an error code so I called the location where I was to originally pick up the truck. the dealer said there was no booking registered there and abruptly told me to call to 800 number and hung up. I called that number and very quickly had a customer service rep call me and she was very helpful to straighten out this matter. I recieved a call the day of my booking to tell me my pick up location was changed. I started to drive to that location and while I was driving to the latest location , I recieved another call telling me my pick up location was once again changed because the truck at the third location had been broken into. I then recieved another call from someone to confirm my fourth pick up I can on location. I obviously agreed because I had everything arranged to do the move. The Southside was excellent and I can not say enough good things about them. I have a minimum of 10 emails from the time I engaged with Uhaul to book a truck. This leads to me to my concern of security on your site. I want to know what has happened with my credit card information and drivers licence information that I submitted through the app. I would appreciate it if you could forward my experience and concerns to the appropriate people at U-Haul. Ron Jensen

Rating:

5.0

Thank you for providing excellent service. One recommendation is that clients should be reminded to release the emergency brake prior to driving, and shown where it is. The instructions within the U-Haul were a little unclear, as it made it sound like all that was needed was depressing the brake to shift gears. Perhaps add a note saying "If you hear the alarm beeping while trying to drive, this means the emergency brake is on. Work on the communication of the emergency brake release.

Rating:

4.0

The truck van doesn’t run very well it stalled twice on me seems like no maintenance done to them other than that it was a good experience

Rating:

5.0

The staff was excellent, fast good service

Rating:

3.0

More parking space for personal vehicles would be appreciated

Rating:

3.0

There should be more parking space for personal vehicles

Rating:

5.0

The yard guys and office staff were friendly and helpful!

Rating:

5.0

The tire on the trailer I rented was likely flat when I picked it up. The tires are a heavy ply and you can’t tell until you load it. Well I was filling it the whole weekend, constantly. A quick check with a guage will fix this for the next customer.

Rating:

4.0

The only problem housekeeping in the Units. Mine you what I got was a Utility Trailer but still. Overall Service was very good.

Rating:

5.0

You can decrease the waiting time.

Rating:

2.0

Horrible experience with uhaul. I rented a truck and auto transporter to drive across Canada back in mid January. The auto transporter had not 1 but 5 flat tires during this trip before uhaul finally listened to my request and replaced the tire and rim. We were stuck on the side of highways for between 6-9+ hours multiple times in horrible weather conditions with -40 weather. 2 nights we were able to make it to a hotel to stay as the mechanics were not able to come until morning which uhaul did credit the hotel fees back. The 3 others times we were forced to still in the uhaul running the engine to keep warm. This delayed the trip multiple days and was quite terrifying for us 2 woman travelling. When I returned the equipment I had issues as the uhaul that rented the auto transporter had the wrong equipment number written on the paper and the online information. After such a horrible experience I expected a fund for part of the almost $3000 I paid as this ways such a horrendous experience, gas wasted running the vehicle to keep warm, missed work which I lost money. However after contacting uhaul several times and being told I be contacted back for months still no call back to justify this and no refund amount put back on my credit card beside 2 nights at a hotel. Nobody will take responsibility or make things right.

Rating:

5.0

Everyone was super friendly and id recommend the location to anyone.

Rating:

5.0

The staff are very professional and in particular, the manager ANGIE was second to none in helping out my brother and also taking care of the rental truck issues on Saturday March 30/24. I’m very happy to hear that the storage unit my brother vacated was rented on the same day. That’s good work. Bravo well done and I’ll be coming back soon Ron

Rating:

2.0

We needed to pick up the truck before 7am. It was blocked in by two other trucks. We were told to call multiple different numbers to resolve the issue. After waiting in the lot from 6:45am someone finally came to get the truck out at just after 8am.

Rating:

1.0

I am a frequent renter Computer system was down so rental checkin took 45 min. Truck was not clean and the back of the truck smelled really bad, need to be washed out with soap and water. Truck was dirty inside and out and had garbage in it from previous rental I was not aware that my mileage cost was different / much higher to what I was expecting and based on the day of rental. I would have rented on a different day. I will probably go with renting a van from Home Depot next time.

Rating:

5.0

Staff when I picked up and dropped off were friendly and helpful. Thank you

Rating:

5.0

In the midst of a recent snow storm, the associate came out to meet me and complete the return- very easy - good experience.

Rating:

5.0

Proper guest parking

Rating:

5.0

Friendly staff, good service, 100% recommended , great explanation of contract by Aws

Rating:

1.0

He did give me my money back he disrespect and I left without my money.

Rating:

5.0

The appliance dolly I got did not strap the items in place. It would not lock it in place so when I go in to get truck this Friday coming up, I’m gonna ask for a credit.

Rating:

5.0

Truck was not in a good working condition, could not start have put in nutrients first

Rating:

5.0

Excellent service and good communication in staff.

Rating:

5.0

Staff are always friendly and efficient. Would highly recommend this location to anyone.

Rating:

3.0

The initial location I reserved a truck at no longer existed. As such I was sent scrambling to the other side of the city. I was late to my destination and may have jeopardized our reserved space

Rating:

5.0

Staff was super friendly and helpful and got my quickly on the road! Well done!

Rating:

5.0

Great service

Rating:

2.0

Truck dirty and the picture of the fuel tank not writes

Rating:

3.0

Get the debits working better

Rating:

5.0

Quick courteous people

Rating:

3.0

We drove over several screws that were on the ground where we dropped the trailer off. We are lucky we didn't get a tire puncture. I let the staff be aware of the screws; customers shouldn't have to point out hazards in the parking lot. Site locked trashy, better housekeeping and cleaning of random scraps of garbage throughout site should be considered.

Rating:

4.0

Don in St Albert was friendly and professional. I’d recommend him to everyone. The staff at High Prairie went above and beyond. Thanks so much

Rating:

5.0

The staff is very friendly and helpful.

Rating:

5.0

After trying to return the truck to the original location (which was closed for renovations since November 30, 2023 and spending 20 minutes on the phone with U-Haul to find a new drop off location the staff at this location were patient and very helpful despite a very frustrating experience. Would highly recommend this location but likely will never use U-Haul again because of all of the other issues.

Rating:

3.0

Don't make customer responsible for checking for any damages, prior to taking the rental unit.

Rating:

5.0

Staff members were friendly and helpful.

Rating:

5.0

Very happy, service was excellent, will call them again and refer them to anyone who is interested. Thank you

Rating:

3.0

A random guy without anything identifying himself as an employee came up to me and said "Keys" and stuck out his hand. I honestly thought some random guy was asking for the keys so I went to the counter and asked if he worked there. The same dude then checked my Uhaul and told me that I owed $125 more. I said there is absolutely no way since I was returning it a day early and under the 3800 allotted kms. He kept telling me I had to pay until another employee came and corrected him and said they actually owed me $125. Overall super strange interaction. Would not recommend.

Rating:

5.0

Somewhat disorganized when returning truck but worked smoothly once it was all sorted.

Rating:

4.0

Good newer truck. Clean inside but dirty outside. I took it to a truck car wash and spent $16 to wash it. Otherwise all good.

Rating:

5.0

The staff are super friendly and helpful. They are quick to respond to customer needs !

Rating:

1.0

Providing wrong information to client and not helpful

Rating:

1.0

Had my storage locker broken into and my items stolen out of my locker. My entire locker was gone through and destroyed and even though there’s a camera pointing directly at my locker “there was no footage” absolutely ridiculous place to think your items are safe when they certainly aren’t.

Rating:

1.0

The staff were very rude. The storage unit was dirty. The latch is very hard to operate and needs to be replaced. The lock was supposed to be placed inside the unit but had to grab it from the office and deal with the angry, rude and inconsiderate staff.

Rating:

5.0

The staff at this place are beyond appreciated, and strongly adored, I honestly havent loved a uhaul staff so much.

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Thanks to the entire staff at Uhaul, they are fantastic!

Rating:

5.0

U-Haul moved me locally & from Calgary to BC

Rating:

5.0

Amazing, friendly staff with very prompt service!

Rating:

5.0

They are the friendliest staff I’ve ever met at any customer service industry, the manager Angela walks with a purpose and runs this location with a passion, everyone and anyone could take a lesson from these guys, their happiness and enthusiasm wasn’t just a mask but the real deal, and they made every aspect of moving much easier.

Rating:

4.0

Client service was excellent, but I had to wait quite a while in lines to get it. Customer reps did their very best to make our storage with U-Haul a positive experience. We were very happy with our staff interactions. Storage unit door was a bit banged up and the weather stripping on the side of the doors would buckle and come out when trying to close the unit. Water (likely from big storms) leaked through the roof of the unit and damaged some boxes.

Rating:

5.0

Everyone was very helpful

Rating:

5.0

The woman who served us was outstanding in all respects of business n had compassion and understanding in our moving

Rating:

5.0

They were extremely kind and helpful, and the man I was dealing with in the morning even helped me unload my uhaul at 640 before he was done. Very kind staff

Rating:

5.0

We have even dealing with this uhaul or 15 years , there and Fort Saskatchewan are the only 2 places we trust to fit our needs .

Rating:

5.0

All of the staff at this location were very professional and polite and more then willing to accommodate what my needs were.

Rating:

5.0

I will never use another location or another storage and moving facility. Angela and her team are the best. I have been to 4 differwnt uhaul locations and 2 sentinel locations. Angela goes the extra mile and treats you like a customer should be treated . Her team is well trained and also are very knowledgeable they are amazing. I would recommend Angela locations to everyone of my contacts.

Rating:

4.0

Angela was excellent thank you so much

Rating:

5.0

Everyone has been excellent! I would definitely come back for a storage unit if I required it. Thank you.

Rating:

5.0

My code nvr worked for door do getting in to my unit was a hassle thats my only complaint

Rating:

5.0

Ang and Tamara deserve a huge raise for their kind hearts, patience and total respect they showed me! Hats off to both them! Louise Cloutier

Rating:

5.0

Manager was so nice she new exactly what she was doing. She is a good hearted person we need more people in this world like her. Give her a raise lol

Rating:

5.0

Staff at the location were second to none.

Rating:

5.0

Staff was knowledgeable and explained everything clearly and kindly. Very efficient and easy transaction.

Rating:

5.0

Angie at the Edmonton south location is absolutely the most amazing supportive person. So helpful and kind. Deserves a raise or gift basket anything to show she is valued employee perhaps a promotion of somekind. Appreciate this staff and show them because they deserve it

Rating:

4.0

The staff deserve an excellent +++rating. They were remarkable. The facility itself was “meh”. It was not bad but not excellent.

Rating:

4.0

I do feel the office should be open till at least 8 or 9. But other than that everything was fantastic

Rating:

5.0

We moved our son out to Alberta at the end of July. The staff at this U-Haul really went above and beyond to make sure we were looked after. It was the August long weekend when we moved and the store was absolutely swamped. They all did they're best to make sure everyone was helped in a timely and courteous manner. I did a Google review already so I hope you can find my comments there as well. Thanks so much to everyone there who made what could be the most stressful move ever as good as it could have been. 11 out of 10 stars..

Rating:

3.0

For smaller size rent is too much.

Rating:

5.0

Thanks for your help staff

Rating:

2.0

The storage units are extremely poorly built. There are nails and screws poking out through the wood everywhere. It is an unsafe environment. My father cut himself on a screw when we were unloading. And the access door to the building with the units was blocked by trailers, forcing us to unload our truck a significant distance away.

Rating:

1.0

We booked a unit and when we arrived we were told all units were full

Rating:

1.0

This was the worst uhaul experience ever! I booked a truck and storage 32 days in advance for my move from Winnipeg to Edmonton. 2 days before I'm supposed to pick up my truck I get a call that the location changed. It was 400 meters from where I work and that is the way I wanted it, they moved it 6km away, not a huge deal , until they called me the day before I'm picking up the truck and moved it to Winnipeg beach, 80km away! 160km round trip !! They did discount the truck but to me that did not matter, I had to scramble like crazy to get this done and I'm moving 1300km. Did not need that stress but I got it done. So now when I get to Edmonton where my locker was booked more then a month in advance, they don't have my locker. They gave me a smaller one and said I have to be out in 3 weeks because someone has it booked.. where was mine ? Now this is where it gets really good. Could not fit all my stuff in there , had a $400 bookcase stolen . Found that out when I went to load with my movers . Now my storage is blocked by one of thier trailers, the woman working said I should have phoned first before moving my stuff !! It's my stuff way should I have to give notice? She was rude , running around like she had no idea what she was doing. She cost me an extra hour of move time because they had to walk my stuff an extra 40 feet because she couldn't move the trailer for me . Rudest person I've ever delt with anywhere. She cost me $180 because of her disorganization. Just so rude and ignorant. She doesn't deserve that position, I'd be fired if I did my job the way she did. Walking around hollering at people. Worst experience ever and I've done this move 5 times now. This one I will never forget. Do not ever go to uhaul, South side Edmonton, 51 ave . Be warned now .

Rating:

5.0

Thanks Angela for going above amd beyond to help us resolve the initial issues. We appreciated your help. Charlene and Luis

Rating:

1.0

Chaos , laziness and blatant ignorance.

Rating:

5.0

They went out of their way to help me, would recommend to anyone!

Rating:

1.0

This storage locker needs to be burned to the ground. The door barely opens, the access code didn’t work, the access points are always blocked, and the customer service was terrible. This is literally the worst storage locker I have ever used.

Rating:

5.0

We are never disappointed by the Southside UHaul. They’re fantastic!

Rating:

4.0

The unit we had needed to be cleaned a little better before we took it, but we made do. The staff at this place were excellent with responsiveness and flexibility. They also seemed to work really well as a team. Top notch.

Rating:

4.0

In general I was pleased with the service provided. Two points to bring forward was the storage unit had holes in the floor which could have let rodents in. Plus there was alway units parked in front of my unit allowing. Little to no access at times.

Rating:

5.0

Great service.

Rating:

4.0

Storage hours can be opened bit more late Too expensive

Rating:

5.0

Customer service at this facility is excellent.Many thanks to Angie and Kirsten for going the extra mile to make sure my experience at this location was way above average,both of these employees have without a doubt made my experience here a happy one.I would definitely have repeat business at this location,and highly recommend them to others.Thank you.

Rating:

1.0

My unit was broken into twice. Thats why I am moving to another storage facility.

Rating:

5.0

THANK YOU TAMAYA CURSTON & the rest of the staff especially the Manager THANKS

Rating:

5.0

I would highly recommend this particular U-Haul facility,over any of the other ones I have done business with.Kirsten is one of the best employees I have dealt with when it comes to her hands on knowledge of operations at her U-Haul facility.She corrected the mistakes made by other employees at other U-Haul locations. I have so much gratitude for her understanding and professionalism.When it comes to customer service,she is definitely at the top..thanks Kirsten...nyk black

Rating:

4.0

Unit became too expensive, rate was increased many times over 5 years of storage. Long term storage and payment on time should be incentivized and not penalized. Thank you.

Rating:

5.0

Staff is very friendly.

Rating:

5.0

Very friendly staff.

Rating:

5.0

I was wondering if since I moved out May 15 if I get a reimbursement for last two weeks of May. The clerk didn’t know. Thanks.

Rating:

5.0

The staff at this location were fantastic! They were always courteous and helpful when we were there

Rating:

5.0

No problems at all for the couple years I had a storage unit there. Always my go to for renting a moving van.

Rating:

5.0

Excellent service and got a free month 👍

Rating:

5.0

Staff is very friendly and helpful.

Rating:

1.0

A total waste of money regret choosing that storage , lucky enough it was not in winter time , imagine if the weather was freezing a lot of my furniture could have been damage honestly . Cashiers incompetent and very slowly service a shame in my point of view.

Rating:

2.0

I was in one of the upstairs storage units which was a pain. The only way to access it was to go up was a very narrow set of stairs. I guess the price was okay but for the hassle to actually move in and out I don't think it was worth it. Staff were very friendly and very helpful.

Rating:

5.0

Thank u so much

Rating:

5.0

That location is the best by far.

Rating:

5.0

They were friendly and very helpful.

Rating:

2.0

The roof leaked The lock hooks didn’t line up ... 10 min to just take lock off not to mention the fight to put it on The web page that has auto charge the credit card on time of billing dosnt work. Recieved hate mail each month The inability to do auto payment when getting storage was frustrating The space was locked to get to the unit. Each time a longgatted process Paying only a few months in advance rhrough the till seemed ridiculous Cash payment was also trouble. Preferred plastic because no cash till. Maybe an offer for checking out early on a paid would be a courtesy This form should have a comment area under each question .... was the faculty clean. Not so much - run down is more like it. Clean ish. What do you mean by clean? The staff was super good. Great people.

Rating:

1.0

absolutley ignorant staff members extremly slow not understanding at all well NEVER EVER recommend or use again noithing but self centered douches that are there just for a pay check and dont care about nothing else dont worry ill put this on your web site too good for nothing

Rating:

5.0

Randy and the staff were always pleasant and friendly during my stressful moving time. It was nice to return knowing I could count on them during my time there. Thank you all so much!

Rating:

4.0

No comments

Rating:

5.0

Randy went above and beyond to meet my needs as a client. He was completely professional, although accommodating and pleasent to communicate with. He knew his job and his role. Thank you.

Rating:

5.0

Thanks

Rating:

5.0

The lady who processed my application was very pleasant, helpful and professional. All questions were answered. 5 star service

Rating:

5.0

The customer service was amazing was quick and very professional

Rating:

4.0

The only issue that i had was there seemed to be to many mice

Rating:

5.0

All good.

Rating:

5.0

The staff at the Edmonton Southside this Sun and Mon. were amazing! I was going through a difficult moving experience and they truly went above and beyond and were so, so helpful. Thank you!!

Rating:

3.0

The price wasn’t right.but Uhaul took care of my needs, and they were necessary .

Rating:

4.0

There was a massive change in staff. Did not feel the upstairs units were particularly 'monitored' so pretty much anyone could wander up there - if there were keeping an eye on it is was very slyly.

Rating:

1.0

Waist of time using that place

Rating:

5.0

Staff were professional and polite. Thanks U Haul storage! D.Turner, Edmonton, AB

Rating:

4.0

Awesome service. I was able to get my stuff from winnipeg to Edmonton for a very low cost compared to other providers.

Rating:

4.0

The team was always willing to help and professional, the location was open when I needed them to be, very convenient.

Rating:

3.0

Would like a manager to contact me please. Closed my unit on the 7th and was charge for a full month, this isn’t right when unit was rented the evening of the 6 th and was out afternoon of the 7th.

Rating:

2.0

I will be going with another storage/moving company next time. Moving help is extremely marked up. Countless hidden administrative fees. Other places offer cheaper rates, and unlike U-Haul, pro-rate

Rating:

5.0

Truck was good, service was good, truck ran well. Wish it had cruise.

Rating:

4.0

Staff of U-Haul was really helpfull. I used the U-Box and delivery service. Everything was in good shape and delivered on time and place expected. Professional service, would totally recommend.

Rating:

5.0

Very easy to use.

Rating:

2.0

Call center horrible. Arrived to book in. Have to come up with 2 addresses and 3 phone #. Really I live at one place and have one phone. Would book else where