Customer Reviews for U-Haul Moving & Storage of Spokane Valley

354 reviews

12420 E Indiana Ave   Spokane Valley, WA 99216

(509) 928-9000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(509) 928-9000

12420 E Indiana Ave
Spokane Valley, WA 99216

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Propane exchange
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Brian L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRECILLA C.  |  Overall Experience 
Rating:
5.0

Great customer service and if we need to store or rent a truck we would happily use this location again.

SELENE L. 
Rating:
5.0

Customer did not leave a comment.

Carol T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emilio R. 
Rating:
4.0

Kind of had a hard time returning truck after hours just. With web site

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Holly S.  |  Overall Experience 
Rating:
4.0

Mike was awesome. I appreciate all his help. He understands customer service.

DAN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
4.0

Customer did not leave a comment.

TARA M.  |  Overall Experience 
Rating:
5.0

We had great customer service at both locations and both gentlemen were very helpful. Scotty at the Spokane Valley location exceeded expectations and made a stressful day so much easier. Scotty provided such exceptional service that I would happily recommend this location to others. The bathroom area was also well maintained.

Selene L. 
Rating:
5.0

The manager was on point!! He called to make sure we knew where the facility was located. Walked out to greet us when we arrived and was very helpful and made the whole process simple and smooth!!

Deborah A.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Quick in and out on a very busy moving day for us! Thank you!!!

Beverly C. 
Rating:
5.0

Customer did not leave a comment.

Amanda B.  |  Overall Experience 
Rating:
5.0

Mike, the manager, is simply amazing! He deserves all the kudos you can give, and a huge raise.

Jill S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scotty W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scotty W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EARL M. 
Rating:
5.0

Great place, staff is very helpful and courteous explained everything appropriately with all questions answered.

Brandon B.  |  First Impressions 
Rating:
5.0

Everyone I encountered was helpful and friendly.

Cary M.  |  Overall Experience 
Rating:
5.0

This was honestly the most seamless and accommodating uhaul experience I have ever had. I was a little annoyed at first because my reservation had me scheduled to pick up my rental at the CDA location, and instead they sent me to this location in Spokane Valley. But I'm kinda glad they did because these guys were great. Hats off.

Anthony M. 
Rating:
4.0

My only problem was the app to capture my drivers license photo did not work on my phone. I had to have the associate scan it for me.

Daniel A. 
Rating:
5.0

Brakes squeaked a bit

Terri O. 
Rating:
5.0

Really friendly and professional staff. Helpful. They also have a large plexi barrier at counter which made me feel much safer

CHRISTINE F. 
Rating:
5.0

Customer did not leave a comment.

Amanda B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beau C.  |  First Impressions 
Rating:
3.0

The light sensor should point down the units so the light does go off when try to work.

Steven R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

EARL T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elisabeth D. 
Rating:
5.0

Everything about the location, equipment, and customer service was a perfect 10. Excellent experience at this location. These guys are great!

Kerrie H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Call if the reservation is kicked out of the system for the drivers license not matching the payee's address.

Alphozo K. 
Rating:
5.0

None keep up the great work!!!👍🤗

Wenifredo L. 
Rating:
5.0

Customer did not leave a comment.

Larissa G.  |  Online Move In 
Rating:
5.0

Scotty was awesome. Really bent over backwards to make sure our arrival was flawless.

Cary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo H.  |  First Impressions 
Rating:
5.0

Mike was very friendly and knowledgeable and helpful. Will recommend this facility to friends.

Steven G.  |  First Impressions 
Rating:
5.0

manager(I think Scotty) was friendly, helpful and took his time to ensure I was comfortable in renting the truck. Check out and check in was fast.

Larry B. 
Rating:
5.0

Friendly staff. Best U-Haul experience yet!

Randy M. 
Rating:
5.0

I was very impressed at the entire operation - the facility was immaculate Scotty the asst manager was professional courteous and thoroughly great/ The trailer itself is perfectly engineered and designed

Stephen B. 
Rating:
4.0

The equipment has obvious wear and the tires should have been replaced. But the car carrier was great and tracked very well.

Matthew L. 
Rating:
5.0

Scotty went above and beyond after our reservation was messed up. It actually ended up working out better than my original reservation. He was extremely helpful and made the whole process great! Thanks again Scotty!

Alexis W. 
Rating:
4.0

The customer service rep told us wrong info. on the phone when he called us the day before about my order, I placed online. Scott at the facility on Indiana fixed everything and made it right for us. YOU'RE AWESOME SCOTT. Thank you for making a wrong, RIGHT!

Lyvia H. 
Rating:
5.0

I was impressed. The facility was easily accessible. The trailer was waiting. Your stuff person was professional and capable. He was courteous.

Stephen B. 
Rating:
5.0

They were very friendly and helpful. The next time I need a truck, I will be back.

Carl E. 
Rating:
3.0

Can UHaul go back in time and be the exact way it was 10-20 years ago? Moved a lot as a kid. My mom always trusted UHaul for a moving truck. I totally have always talked highly of UHaul, was even excited to prove my knowledge of UHaul's superb business. Not like it used to be or like I imagined. Never again, UHaul... .....never again. I am extremely saddened by the final pricing. Misleadimg to say the least.

Bronwynn K. 
Rating:
5.0

Scotty was very helpful and made everything very convenient

Ross H. 
Rating:
5.0

All went well. Customer service was very good!

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Anthony B.  |  Online Move In 
Rating:
5.0

The employee, whose name escapes me at the moment, so sorry, could not have been better, friendlier or more helpful. Honestly, he was awesome. Give him a raise!

Jill S.  |  First Impressions 
Rating:
5.0

Mike was awesome! His customer service skills were refreshing!

John P. 
Rating:
1.0

This was a horrible experience

Kay L. 
Rating:
5.0

Customer did not leave a comment.

RIAL ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Ana H. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Clyde J. 
Rating:
5.0

you guys did awesome you made the process quick and efficient thank you so much!! A truly caring team and they know how to do good customer service.. show empathy.. make you feel like You're the most valuable customer and they really take care of you and take the stress out of the move or project in my case :-)

Christopher B. 
Rating:
5.0

Jenna was amazing!!!!!!!

Jenna N. 
Rating:
1.0

Most unprofessional haul in town skip it

Arron V. 
Rating:
5.0

Customer did not leave a comment.

Luis P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Everything was great.

FRANTS T. 
Rating:
5.0

Scotty Washington was on point and very helpful, best customer service I've had in awhile.

JEFFERY M. 
Rating:
4.0

Customer did not leave a comment.

Lynnette G.  |  First Impressions 
Rating:
3.0

Make sure everything works properly. The windshield washer did not work. Having to stop to physically clean the windshield was not fun and time consuming on a 1300 mile trip in snow and wet weather. I stopped and filled the washer fluid which had no effect. The washer did not work at all.

Glen E. 
Rating:
5.0

Customer did not leave a comment.

francisco H. 
Rating:
2.0

Do not have your employees upload customer's DL using their own phones. Don't you know about the HiPAA policy? When I questioned this, your employer got very defensive. I when through with the transaction because of Rochelle reassured me it was ok and that she would delete my driver license from Scotty's IPhone. You should have a better system to upload information because this was very uncomfortable for me. In addition, I was told I was going to be charged a different price. When I returned the truck, Scotty did not give us a receipt. He did not even bothered to tell me that he would send me one by email. When I received the email this morning, the amount that was charged to my account was very high. I have been doing business with U-Haul since 2002 and I never received such bad service from an employee. You should train your employees to work with the public, after all, we don't get anything for free — not that I want it but at least being pleasant would with customers would help your ratings.

elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Kourtney H. 
Rating:
5.0

They had trouble completing the reservation but got my rental pushed through anyway. They were courteous and very helpful.

Mike M. 
Rating:
5.0

Excellent customer service

Jason S. 
Rating:
5.0

Beyond expectations. The owner over delivers

Shane N. 
Rating:
5.0

The gentleman behind the counter was great. He told me the new features on the truck which was perfect. He was awesome. However trying to set the appt on line was ridiculous - put the correct info in but at checkout it kept putting in incorrect info. Finally called 800# and ordered it which was faster and easier.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

A perfect experience!

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
1.0

The man who helped me took an hour and 15 minutes to get us our uhaul that was already rented online the night before, but he insisted we start all over from scratch in person. He had to start over 3 different times because he insisted i pay for 3 days when i only needed it for a couple hours. Multiple times he tried to charge me for a 3 day rental and i had to correct him. Finally after an hour and 15 mins he brings out the uhaul..mind you this WAS my moving day that was supposed to start at 11:30...its now 12:50 and he brings the truck out without any dollys..i tell him we need dollys and he informs me he forgot to ring them up and insists i just move without them otherwise were gunna have to start all the way over. After awhile he just gives us a dolly without checking it out, for free. Its now 1:00. Finally no more problems i think. Wrong. Come to return the uhaul after hours and i cant because the guy didnt even rent it under my account but charged my card. Finally found my contract number and found out how to return it without an account...and what happens? They say they have to charge me a second time because the first payment was never recorded?? Absolute BS and waste of my time. Next time, I will drive into Coeur d alene and pay the extra $100 in miles and gas just to avoid this location and the guy who clearly had no idea what he was doing on the job. Get it together uhaul. Very disappointed.

Cameron H. 
Rating:
5.0

Improve nothing, you have an excellant U-Haul

Jack F. 
Rating:
5.0

Customer did not leave a comment.

Pedro M. 
Rating:
4.0

Need a bigger lot! Seems more like it is for storage

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

Julien J. 
Rating:
5.0

Nothing my experience was amazing, very happy with how kind and professional I was treated.

JOSE G. 
Rating:
4.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Pamela E. 
Rating:
5.0

Customer did not leave a comment.

Parveen D. 
Rating:
5.0

Customer did not leave a comment.

Jamie L. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
1.0

I was charged an extra 50 dollars in top of the original 70 dollar payment, over a week after the original payment with no explanation given.

TREVOR D. 
Rating:
5.0

Great service!

Serge D. 
Rating:
5.0

Awesome service

Ryan G. 
Rating:
5.0

Keep up the good work

Nicholas K. 
Rating:
4.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

The guy that works there was very kind, thank you.

Chelsey A. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Argus J.  |  First Impressions 
Rating:
5.0

Service was great! Very friendly folks. Professional and safe during Covid. Would definitely use their services again!

Jon H. 
Rating:
5.0

Michael is very friendly and helpful.

jessica w.  |  First Impressions 
Rating:
5.0

Cab of truck smelled like cigarette smoke. Make sure no one smokes in tucks.

Susan F. 
Rating:
5.0

Customer did not leave a comment.

Brendan C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
3.0

Customer did not leave a comment.

Karen J. 
Rating:
5.0

Very courteous and friendly

David H. 
Rating:
5.0

10/10

Austin P. 
Rating:
5.0

Great service and communication.

Christina M. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Excellent and friendly customer service

Eric C. 
Rating:
4.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Louis S. 
Rating:
4.0

10 ft truck had so much water that the Mgr had to literally sweep water out. But he made sure it was dried out and even gave me a plastic cover for my mattress so it wouldn't get wet. He went above and beyond to make sure the truck was in good condition before I drove out. Great Customer Service!

Lynn N. 
Rating:
2.0

Had to pay extra for mileage and was not told about any of this when I picked up the truck

Louis V. 
Rating:
5.0

Caution! Two Uhaul stores are side by side. One is serious about business, other is not. Suggest you drive to locations before making decision. Poor decision by Uhaul as it causes confusion and frustration.

Todd T. 
Rating:
1.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Erik (Eric) was excellent to work with.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Ernest R. 
Rating:
4.0

I ordered from a different location and wasn't given any notice of the change until I went to pick it up. Otherwise the experience was good.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Very nice experience all the way around. Thanks

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Gage P. 
Rating:
5.0

Person who helped me was great

Kenneth G. 
Rating:
5.0

Everything was quick and easy, my only complaint is the size of the location and how small the parking lot was.

Julie M. 
Rating:
5.0

It was perfect!!

Hannah J. 
Rating:
5.0

Very helpful

Jennifer W. 
Rating:
5.0

From pick up to drop off our experience was awesome. Employees were informative and polite.

Shane Z.  |  First Impressions 
Rating:
5.0

Absolutely amazing, wonderful to work with. Clean storage, clean facility, friendly and helpful! Definitely reccomend using this storage facility! The manager is a delightful person to work with.

Amy O.  |  Reservation 
No reviews have been submitted for this location.

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