Customer Reviews for U-Haul Moving & Storage of Spokane Valley

378 reviews

12420 E Indiana Ave   Spokane Valley, WA 99216

(509) 928-9000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(509) 928-9000

12420 E Indiana Ave
Spokane Valley, WA 99216

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane exchange
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service. Made all very easy. Thanks

Shane Z. 
Rating:
5.0

Ms Sutton was exceptional. So personable and nice. The truck was fantastic and turned our 4 or 5 hr job into a 1 hr job. Worth every penny. I will DEFINETLY be going back any time i need a truck to get some work done. Thank you very much.

Heidi R. 
Rating:
5.0

Sarah was very friendly, she thoroughly explained the use of the trailer with emphasis on safety, and answered all of our questions. This was a great experience!

Amanda B. 
Rating:
5.0

you are always the best

AMJED A.  |  Overall Experience 
Rating:
5.0

Liked the key fro off idea

Penina I. 
Rating:
5.0

Customer did not leave a comment.

Amy E. 
Rating:
5.0

Customer did not leave a comment.

Jeanna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela A.  |  Overall Experience 
Rating:
5.0

Mr. Fenton was great. Prompt and thoughtful service. Incredibly smooth easy process and clear. Thank you

Jon V. 
Rating:
2.0

I’d give a five plus rating however I’m going to give two for the simple fact that uhaul thought I was ok with being charged a covid fee for air fresheners. Corporate has been capitalizing on covid cleaning fees when it’s just standard cleaners. Stores don’t charge for cleaning their store so i shouldn’t be charged for it. The staff amazing it not their fault corporate uhaul greedily charged their customers for bs fees.

Christopher O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Heather B.  |  Overall Experience 
Rating:
5.0

Very impressed with the friendliness of the manager.

Adam C. 
Rating:
5.0

The van was very clean. The man helping me was kind and knowledgeable. I would rent from him again.

Karen S. 
Rating:
5.0

Mike was very nice and helpful. Also Shannon also a huge help and I will now only use this location from here forward while in spokane. Please let them know how great they are and helpful.

SCOTT B. 
Rating:
5.0

I think they are amazing 100%

LUIS G.  |  First Impressions 
Rating:
5.0

I appreciate the friendly service that I received. Renting the unit was an easy process.

Lynnette G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie O.  |  First Impressions 
Rating:
5.0

100% customer service 5 star rating

Tyson W.  |  First Impressions 
Rating:
5.0

I wish they had a bigger parking lot and entry area. That's it. This site had their people masked and a plastic shield over the counter for everyone's safety. During my move it was the third Uhaul facility I used and CNN it was the only one showing concern about Covid safety. Others at the other locations didn't even wear masks.

James V. 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE P. 
Rating:
5.0

What a great experience, they took a personal interest in making sure everything went smooth for us. Would highly recommend this company !

Stephen H.  |  Overall Experience 
Rating:
5.0

Mike runs an amazing store! He is so nice and professional, has a terrific staff. The best UHaul I have ever used!

Stephanie G. 
Rating:
4.0

Customer did not leave a comment.

Brian L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRECILLA C.  |  Overall Experience 
Rating:
5.0

Great customer service and if we need to store or rent a truck we would happily use this location again.

SELENE L. 
Rating:
5.0

Customer did not leave a comment.

Carol T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emilio R. 
Rating:
4.0

Kind of had a hard time returning truck after hours just. With web site

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Holly S.  |  Overall Experience 
Rating:
4.0

Mike was awesome. I appreciate all his help. He understands customer service.

DAN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
4.0

Customer did not leave a comment.

TARA M.  |  Overall Experience 
Rating:
5.0

We had great customer service at both locations and both gentlemen were very helpful. Scotty at the Spokane Valley location exceeded expectations and made a stressful day so much easier. Scotty provided such exceptional service that I would happily recommend this location to others. The bathroom area was also well maintained.

Selene L. 
Rating:
5.0

The manager was on point!! He called to make sure we knew where the facility was located. Walked out to greet us when we arrived and was very helpful and made the whole process simple and smooth!!

Deborah A.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Quick in and out on a very busy moving day for us! Thank you!!!

Beverly C. 
Rating:
5.0

Customer did not leave a comment.

Amanda B.  |  Overall Experience 
Rating:
5.0

Mike, the manager, is simply amazing! He deserves all the kudos you can give, and a huge raise.

Jill S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scotty W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scotty W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EARL M. 
Rating:
5.0

Great place, staff is very helpful and courteous explained everything appropriately with all questions answered.

Brandon B.  |  First Impressions 
Rating:
5.0

Everyone I encountered was helpful and friendly.

Cary M.  |  Overall Experience 
Rating:
5.0

This was honestly the most seamless and accommodating uhaul experience I have ever had. I was a little annoyed at first because my reservation had me scheduled to pick up my rental at the CDA location, and instead they sent me to this location in Spokane Valley. But I'm kinda glad they did because these guys were great. Hats off.

Anthony M. 
Rating:
4.0

My only problem was the app to capture my drivers license photo did not work on my phone. I had to have the associate scan it for me.

Daniel A. 
Rating:
5.0

Brakes squeaked a bit

Terri O. 
Rating:
5.0

Really friendly and professional staff. Helpful. They also have a large plexi barrier at counter which made me feel much safer

CHRISTINE F. 
Rating:
5.0

Customer did not leave a comment.

Amanda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beau C.  |  First Impressions 
Rating:
3.0

The light sensor should point down the units so the light does go off when try to work.

Steven R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ross H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EARL T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elisabeth D. 
Rating:
5.0

Everything about the location, equipment, and customer service was a perfect 10. Excellent experience at this location. These guys are great!

Kerrie H. 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

They only problem i had was there us no lights inside the indoor units. That wasn't even a horrible issue. My overall experience with Micheal was great. He helped me get the right size unit the boxes I need with 2 left over. I would recommend this storage facility to my friends and family. Actually I already have.

Dakota s.  |  Overall Experience 
Rating:
5.0

Call if the reservation is kicked out of the system for the drivers license not matching the payee's address.

Alphozo K. 
Rating:
5.0

None keep up the great work!!!👍🤗

Wenifredo L. 
Rating:
5.0

Customer did not leave a comment.

Larissa G.  |  Online Move In 
Rating:
5.0

Scotty was awesome. Really bent over backwards to make sure our arrival was flawless.

Cary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo H.  |  First Impressions 
Rating:
5.0

Mike was very friendly and knowledgeable and helpful. Will recommend this facility to friends.

Steven G.  |  First Impressions 
Rating:
5.0

manager(I think Scotty) was friendly, helpful and took his time to ensure I was comfortable in renting the truck. Check out and check in was fast.

Larry B. 
Rating:
5.0

Friendly staff. Best U-Haul experience yet!

Randy M. 
Rating:
5.0

I was very impressed at the entire operation - the facility was immaculate Scotty the asst manager was professional courteous and thoroughly great/ The trailer itself is perfectly engineered and designed

Stephen B. 
Rating:
5.0

Hands down best experience I've ever had with uhual was with owner of the facility Micheal and his crew. These guys were genuinely honest, polite, and diligent in making sure everything was handled in a timely fashion but handled correctly as to avoid later issues or disputes. It's been a long time since I've seen this level of customer service and I believe that the rest of uhual can learn a lot and achieve more if they were to handle anything and everything even half as well as Micheal and his crew have.

Derek B.  |  Overall Experience 
Rating:
4.0

The equipment has obvious wear and the tires should have been replaced. But the car carrier was great and tracked very well.

Matthew L. 
Rating:
5.0

Scotty went above and beyond after our reservation was messed up. It actually ended up working out better than my original reservation. He was extremely helpful and made the whole process great! Thanks again Scotty!

Alexis W. 
Rating:
5.0

Customer did not leave a comment.

Jonathon H.  |  Overall Experience 
Rating:
4.0

The customer service rep told us wrong info. on the phone when he called us the day before about my order, I placed online. Scott at the facility on Indiana fixed everything and made it right for us. YOU'RE AWESOME SCOTT. Thank you for making a wrong, RIGHT!

Lyvia H. 
Rating:
5.0

I was impressed. The facility was easily accessible. The trailer was waiting. Your stuff person was professional and capable. He was courteous.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Stephen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah A.  |  Overall Experience 
Rating:
5.0

They were very friendly and helpful. The next time I need a truck, I will be back.

Carl E. 
Rating:
4.0

Customer did not leave a comment.

david m.  |  Overall Experience 
Rating:
3.0

Can UHaul go back in time and be the exact way it was 10-20 years ago? Moved a lot as a kid. My mom always trusted UHaul for a moving truck. I totally have always talked highly of UHaul, was even excited to prove my knowledge of UHaul's superb business. Not like it used to be or like I imagined. Never again, UHaul... .....never again. I am extremely saddened by the final pricing. Misleadimg to say the least.

Bronwynn K. 
Rating:
5.0

Scotty was very helpful and made everything very convenient

Ross H. 
Rating:
4.0

Prices tend to be on the high side.

Luciano R.  |  First Impressions 
Rating:
5.0

All went well. Customer service was very good!

Heather C. 
Rating:
3.0

I was satisfied with everything.

SAMUEL / JAMIE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony B.  |  Online Move In 
Rating:
5.0

U-Haul storage met all my moving and storage needs. Access, use, and automatic payments made it all very convenient and predictable. I'd use U-Haul again.

Steve E.  |  Overall Experience 
Rating:
5.0

Every encounter I had with an employee was incredible. They are very welcoming and answer all questions you have.

Elly P.  |  Overall Experience 
Rating:
5.0

The employee, whose name escapes me at the moment, so sorry, could not have been better, friendlier or more helpful. Honestly, he was awesome. Give him a raise!

Jill S.  |  First Impressions 
Rating:
5.0

Mike was awesome! His customer service skills were refreshing!

John P. 
Rating:
5.0

The only down side was they didn’t have door stops on the entrance doors to storage units

Terri M.  |  Overall Experience 
Rating:
1.0

This was a horrible experience

Kay L. 
Rating:
5.0

Customer did not leave a comment.

RIAL ROBERT M. 
Rating:
5.0

Very professional and kind staff and loved the experience of using your facility! I will recommend you to friends and family!

Leisa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ahja C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ana H. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Clyde J. 
Rating:
5.0

you guys did awesome you made the process quick and efficient thank you so much!! A truly caring team and they know how to do good customer service.. show empathy.. make you feel like You're the most valuable customer and they really take care of you and take the stress out of the move or project in my case :-)

Christopher B. 
Rating:
5.0

The management team at the Spokane Valley facility was awesome. They helped with clarifying a misunderstanding I had about “self move in” and a “reservation.” They figured out my issue quickly and had me checked into my storage unit. Very friendly, helpful and professional!!!

Michael B.  |  Online Move In 
Rating:
5.0

Jenna was amazing!!!!!!!

Jenna N. 
Rating:
1.0

Most unprofessional haul in town skip it

Arron V. 
Rating:
5.0

Customer did not leave a comment.

Luis P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

By far the best customer service I have ever received! Mike, Scott, and Jenna went above and beyond to make my transition easier. I can't emphasize enough how grateful I am. I will definitely be back when I need storage in the future. Thank you all for everything you have done!

Jay H.  |  Overall Experience 
Rating:
5.0

Everything was great.

FRANTS T. 
Rating:
5.0

Scotty Washington was a5 star representative!

JEFFERY M.  |  First Impressions 
Rating:
5.0

Scotty Washington was on point and very helpful, best customer service I've had in awhile.

JEFFERY M. 
Rating:
4.0

Customer did not leave a comment.

Lynnette G.  |  First Impressions 
Rating:
5.0

Great place, thanks Mike!!

Daniel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian L.  |  Overall Experience 
Rating:
5.0

Mike it was a pleasure! You was always friendly and helpful. Thank you!!!

Lee D.  |  Overall Experience 
Rating:
5.0

Easy and great customer service! Great location off freeway. Would rent again.

Allison H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn G.  |  Overall Experience 
Rating:
3.0

Make sure everything works properly. The windshield washer did not work. Having to stop to physically clean the windshield was not fun and time consuming on a 1300 mile trip in snow and wet weather. I stopped and filled the washer fluid which had no effect. The washer did not work at all.

Glen E. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn B.  |  First Impressions 
Rating:
5.0

Great people! Scott was incredibly friendly, professional, courteous, and hospitable. Mike and Scott worked very hard to make my move as easy and painless as possible. You cannot ask for better service.

Jay H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa E.  |  Overall Experience 
Rating:
5.0

Thank you for helping me get into a unit and a truck short notice I really appreciate the free 1 month storage God bless

Tabitha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN M.  |  Overall Experience 
Rating:
1.0

I absolutely am satisfied with this particular U Haul facility. All above answers are very correct. HOWEVER, MY DISSATISFACTION IS WITH U HAULS POLICY. My rent on three units was due October 24 so I even paid Oct 23! I knew on the 25th there would be a late charge. I did the right thing. The very next day we were notified that we were closing on a house. I made quick arrangements for movers for Saturday and Sunday and all units were vacated by noon Sunday! When I went to U Haul to get "my expected refund" Mike Fenton, very nice owner, showed me the written policy of U Haul (refer to contract) and said he could not go around it to help me out. I believe him. HOWEVER, I paid almost $400.00 for two and a half days of storage! NOT FAIR do you think?For this reason I would not recommend U Haul. Again, employees and owner have all been kind and helpful.

nancy g.  |  Overall Experience 
Rating:
5.0

Very friendly and appreciative

stephen h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francisco H. 
Rating:
5.0

Customer did not leave a comment.

Jane M.  |  Overall Experience 
Rating:
2.0

Do not have your employees upload customer's DL using their own phones. Don't you know about the HiPAA policy? When I questioned this, your employer got very defensive. I when through with the transaction because of Rochelle reassured me it was ok and that she would delete my driver license from Scotty's IPhone. You should have a better system to upload information because this was very uncomfortable for me. In addition, I was told I was going to be charged a different price. When I returned the truck, Scotty did not give us a receipt. He did not even bothered to tell me that he would send me one by email. When I received the email this morning, the amount that was charged to my account was very high. I have been doing business with U-Haul since 2002 and I never received such bad service from an employee. You should train your employees to work with the public, after all, we don't get anything for free — not that I want it but at least being pleasant would with customers would help your ratings.

elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Kourtney H. 
Rating:
5.0

Great experience. Easy, safe, and convenient.

Mark M.  |  Overall Experience 
Rating:
5.0

They had trouble completing the reservation but got my rental pushed through anyway. They were courteous and very helpful.

Mike M. 
Rating:
5.0

Excellent customer service

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Kim / Robert K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal M.  |  Overall Experience 
Rating:
5.0

Beyond expectations. The owner over delivers

Shane N. 
Rating:
5.0

The gentleman behind the counter was great. He told me the new features on the truck which was perfect. He was awesome. However trying to set the appt on line was ridiculous - put the correct info in but at checkout it kept putting in incorrect info. Finally called 800# and ordered it which was faster and easier.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

A perfect experience!

Shawn M. 
Rating:
5.0

Mike was very kind. I utilized the free 30 days for storage but had too much stuff to fit in a 5x10 so at no extra charge he bumped me up to 10x10 which was the perfect size. His customer service skills were great and his professionalism was exactly where it should've been as an owner. If I ever need storage again I will defintely come back and use Mike's facility. His crew was very nice and his property was not only very easily seen from the freeway but also very clean inside the units and on the property. Thanks again for everything Mike!

Jeff S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

We had no issues at all

ELIZABETH W.  |  Overall Experience 
Rating:
2.0

The only reason this is getting a 2 instead of a 1 rating is because of the guy that helped us inside the office. He was very nice and understood what I was trying to get done. The reason this would’ve gotten a 1 is simply because of the main number to UHaul. I called 3 times because they kept sending me YouTube videos that were literally no help, and when I tried to tell them what exactly it was that wasn’t working, they were not listening. I was on hold 3 times for 20 minutes each time trying to get help. All 3 ended up telling me there was nothing they could do to help. Literally no help. I was thankful when I got to meet the guy inside, I think his name was Nick, but he was very helpful to a frustrating day. I very much appreciated him!!

Josiah E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Mike was great, very accommodating and patient. Highly recommended!

Cameron H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
1.0

The man who helped me took an hour and 15 minutes to get us our uhaul that was already rented online the night before, but he insisted we start all over from scratch in person. He had to start over 3 different times because he insisted i pay for 3 days when i only needed it for a couple hours. Multiple times he tried to charge me for a 3 day rental and i had to correct him. Finally after an hour and 15 mins he brings out the uhaul..mind you this WAS my moving day that was supposed to start at 11:30...its now 12:50 and he brings the truck out without any dollys..i tell him we need dollys and he informs me he forgot to ring them up and insists i just move without them otherwise were gunna have to start all the way over. After awhile he just gives us a dolly without checking it out, for free. Its now 1:00. Finally no more problems i think. Wrong. Come to return the uhaul after hours and i cant because the guy didnt even rent it under my account but charged my card. Finally found my contract number and found out how to return it without an account...and what happens? They say they have to charge me a second time because the first payment was never recorded?? Absolute BS and waste of my time. Next time, I will drive into Coeur d alene and pay the extra $100 in miles and gas just to avoid this location and the guy who clearly had no idea what he was doing on the job. Get it together uhaul. Very disappointed.

Cameron H. 
Rating:
5.0

Improve nothing, you have an excellant U-Haul

Jack F. 
Rating:
4.0

Customer did not leave a comment.

Logan H.  |  Online Move In 
Rating:
4.0

Thank you for your helpful service.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro M. 
Rating:
4.0

Michael and Eric were always very helpful and friendly every time I ever dealt with them, in person and by phone. They are truly kind people.

Geraldine M.  |  Overall Experience 
Rating:
4.0

Need a bigger lot! Seems more like it is for storage

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

Julien J. 
Rating:
5.0

Nothing my experience was amazing, very happy with how kind and professional I was treated.

JOSE G. 
Rating:
4.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Tina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela E. 
Rating:
5.0

Customer did not leave a comment.

Parveen D. 
Rating:
5.0

Customer did not leave a comment.

Jamie L. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L.  |  Overall Experience 
Rating:
1.0

I was charged an extra 50 dollars in top of the original 70 dollar payment, over a week after the original payment with no explanation given.

TREVOR D. 
Rating:
5.0

Great service!

Serge D. 
Rating:
5.0

Awesome service

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Kristi S.  |  Online Move In 
Rating:
5.0

Keep up the good work

Nicholas K. 
Rating:
4.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

The guy that works there was very kind, thank you.

Chelsey A. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Argus J.  |  First Impressions 
Rating:
5.0

Service was great! Very friendly folks. Professional and safe during Covid. Would definitely use their services again!

Jon H. 
Rating:
5.0

Michael is very friendly and helpful.

jessica w.  |  First Impressions 
Rating:
5.0

Cab of truck smelled like cigarette smoke. Make sure no one smokes in tucks.

Susan F. 
Rating:
5.0

Customer did not leave a comment.

Traci/Rita m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brendan C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Everyone I worked with was professional and very nice. Top notch service!

Houston C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

Jane M.  |  First Impressions 
Rating:
5.0

Very courteous and friendly

David H. 
Rating:
5.0

10/10

Austin P. 
Rating:
5.0

Good customer service

Shari M.  |  Overall Experience 
Rating:
5.0

Great service and communication.

Christina M. 
Rating:
5.0

Very good there always there and helpful and accommodate when they can

Susan G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Excellent and friendly customer service

Eric C. 
Rating:
5.0

A great service experience!

Guy A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Louis S. 
Rating:
4.0

10 ft truck had so much water that the Mgr had to literally sweep water out. But he made sure it was dried out and even gave me a plastic cover for my mattress so it wouldn't get wet. He went above and beyond to make sure the truck was in good condition before I drove out. Great Customer Service!

Lynn N. 
Rating:
5.0

The staff were always available and professional as well as personable. I would store there again in a heartbeat (Used 2 units). Ken

ken b.  |  Overall Experience 
Rating:
5.0

Very friendly, accommodating, and professional.

H Todd M.  |  Overall Experience 
Rating:
5.0

I love everything about Uhaul. My favorite part is how easy they make it. Moving is stressful and expensive Uhaul relieves these elements helping things go smoothly

Roxanne B.  |  First Impressions 
Rating:
5.0

Michael made the experience 5 star.

James P.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff Facility convenient and easy access Ability to pay online was very easy Thank you

Peggy S.  |  Overall Experience 
Rating:
5.0

Mike the manager was always very helpful, remembered me each time and was very competent. Made our move much easier and less stressful.

Rodney M.  |  Overall Experience 
Rating:
5.0

Very pleased with the facility and staff. Would recommend and not hesitate to use again!!

Leona H.  |  Overall Experience 
Rating:
5.0

Courteous. It was good!

Timothy T.  |  First Impressions 
Rating:
5.0

the manager/owner is really nice

Emily T.  |  Overall Experience 
Rating:
5.0

Michael was great. Informed, helpful and professional.

dale h.  |  First Impressions 
Rating:
5.0

Friendly and professional! A great place to store belongings.

EARL B.  |  Overall Experience 
Rating:
5.0

Thank you Mike for helping me out when a storage unit was most needed. I want to recomend your storage facility to anyone that might need a storage unit. You and the company are top notch.. Thanks

Darlene R.  |  Overall Experience 
Rating:
5.0

Thank you.

Raul V.  |  Overall Experience 
Rating:
5.0

Mike the general manager has ALWAYS gone far beyond helpful & continued to work with me during very hard times to ensure I didn't loose my storage unit.

Valerie M.  |  Overall Experience 
Rating:
4.0

Manager owner very personable and helpful

Rodney M.  |  First Impressions 
Rating:
5.0

This is a great place and everything is clean and secure. The GM was super nice and very helpful. We highly recommend this place for any storage needs. Thanks again Michael for all of your help .

Tina T.  |  Overall Experience 
Rating:
5.0

They guys there are super nice and seem to be very caring people! They helped me when I needed it so I want to say that I appreciate them a lot.

Sarah C.  |  First Impressions 
Rating:
5.0

Very friendly staff here at the Spokane location!

Gage P.  |  First Impressions 
Rating:
4.0

-There should be 2 people on staff so customers who need help don't have to wait when the 1 person leaved to clean a truck. - there should be a back up for if the customer can't find their key...

jennifer h.  |  Overall Experience 
Rating:
5.0

I can’t say enough about Mike Fenton and his wife, they are very nice people very respectful ,almost like being around your family. They are very hard workers.

Cathy S.  |  Overall Experience 
Rating:
5.0

Mike and his team are wonderful. We had a great experience here during a stressful move. They made sure we had ready access to our units with a large moving truck and the customer service was great!

Kristen C.  |  Overall Experience 
Rating:
1.0

Your staff in sight was great, your customer service on the phone how ever was horrible.

Ashley H.  |  Overall Experience 
Rating:
5.0

With employees like Michael the manager running your facilities the sky is the limit for haul. From day one he was the most helpful person I've ever done business with. Michael knows CUSTOMER SERVICE

Randy H.  |  Overall Experience 
Rating:
5.0

Super friendly and helpful staff and impeccably clean facility.

Richard B.  |  First Impressions 
Rating:
3.0

Used our free month of storage after spending $1400.00 on our truck for our move. Managed to find a house pretty quickly so we didn't need it further.

Eric J.  |  Overall Experience 
Rating:
5.0

The employee was very professional. I will recommend my friends and family to that location .

Tolome Roland A.  |  First Impressions 
Rating:
4.0

Good facility and friendly staff.

steve s.  |  Overall Experience 
Rating:
5.0

I've rented moving trucks and a storage unit from this place and have always had a great experience. Very nice accommodating people.

Desiree V.  |  First Impressions 
Rating:
5.0

From pick up to drop off our experience was awesome. Employees were informative and polite.

Shane Z.  |  First Impressions 
Rating:
5.0

the fellow that we worked with butts very polite person and he considerate of our needs and I will enjoy being with you as a customer

Dawn A.  |  First Impressions 
Rating:
5.0

Mike and Eric went out oftheir way to meet all of our storage and moving needs. Mike was particularly helpful in solving a difficult situation involving Macy’s. I will certainly use them again!

Jim W.  |  First Impressions 
Rating:
5.0

Thanks Spokane Valley U HAUL team !! U R THE BEST..

Eric K.  |  Overall Experience 
Rating:
5.0

Very pleasant customer service.

KRISTYNE U.  |  First Impressions 
Rating:
5.0

Whenever I need a storage this is the place I go.

Kyle Y.  |  Overall Experience 
Rating:
5.0

Tremendously helped with our moving process. Fair rates allowed us to keep our things while searching for a home. Will be back!

robert p.  |  Overall Experience 
Rating:
5.0

Very kind and patient staff. Clean and easy to get to .

Terri R.  |  Overall Experience 
Rating:
5.0

We were always able to go into the storage anytime we had the need with No problems. Other than a little dust, everything we had in storage was in great shape. No mice, bugs or other creatures.

Bruce H.  |  Overall Experience 
Rating:
5.0

In a bind as I had a full truck and my free month of storage wasn’t sufficient with a full 26’ truck + paid movers. Mike was AMAZING at helping me get storage and helping. Can’t say enough about Mike!

Jonathan D.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and very helpful

Efrin R.  |  Overall Experience 
Rating:
5.0

We have been with UHaul for a couple years & have had a experience with Uhaul! Mike (the manager) was always very helpful and polite! If we ever need a storage unit again, we will defiantly be back!!

JESSICA M.  |  Overall Experience 
Rating:
5.0

Very helpful staff, the units were clean including the grounds around the units. I never had to worry about the security of the units, very pleased.

Eric L.  |  Overall Experience 
Rating:
5.0

Uhaul was a great place to store our stuff! Very secure, staff was super nice. The only downfall was the hours we could access our stuff.

Kemra W.  |  Overall Experience 
Rating:
5.0

Everything was great from top to bottom. The guy with the glasses was spot on.

Kenneth T.  |  Reservation 
Rating:
5.0

Absolutely amazing, wonderful to work with. Clean storage, clean facility, friendly and helpful! Definitely reccomend using this storage facility! The manager is a delightful person to work with.

Amy O.  |  Reservation 
Rating:
5.0

Leslie made life so much easier. She was helpful and witty and very kind and patient. Give that Gal a raise!

jennifer h.  |  Reservation 
Rating:
1.0

This place let's the homeless camp inside the fence for weeks at a time. Also, they claim to have a list you go on if you want a bigger unit once it becomes available.

Clarence B.  |  Overall Experience 
Rating:
5.0

Awesome service great staff(: Thank you.

April R.  |  Overall Experience 
Rating:
5.0

they made it easy to make payments

David K.  |  Overall Experience 
Rating:
4.0

Good customer service

MARIE A.  |  Overall Experience 
Rating:
5.0

Enjoyed the place and felt my things were very secure.

JAMES Z.  |  Overall Experience 
Rating:
5.0

Had a great overall experience with Uhaul with our move from Texas to Washington state.

John P.  |  Overall Experience 
Rating:
5.0

Very friendly helpful staff

RACHEL W.  |  Overall Experience 
No reviews have been submitted for this location.

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