Manager/Owner, Kathleen was very helpfulDavid G.
Customer Reviews for U-Haul Moving & Storage of Spring Hill
Brooksville, FL 34613
(E Of Mariner)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.NICHOLAS P.
The radio didn't it work a backup light What's out. the strap came off the tire of the trailerKimberly T.
i informed the rental agent of my need to transport a Standard Golf Cart. She said they do that "all the time". I asked her was she sure that the trailer I was getting would get the job done. She said "definitely". So I drove the equipment (a Pickup Truck and Trailer" 75 miles to the dealer. When I got there, the dealer said I had the wrong sized trailer (It Would Transport A Full Sized Car, but too wide for a Golf Cart}. I drove 75 miles back and returned to the U-Haul facility where I explained my problem. The agent (a different one than the original one) said I should have been given a 5' x 9' trailer. He deducted the fee for the wrong one, but still charged me for the use of the pickup. I was promised they would have the correct equipment available in three days. I am committed to get the Golf Cart, so I booked it. I AM NOT HAPPY.Anthony S.
Keep up the good workTorres S.
Customer did not leave a comment.MICHAELJ M.
Loved the lady (mgr)Slavica B. | Overall Experience
The young lady in charge was very knowledgeable and fast so there was no waiting. All was a great experience. I highly recommend u-haul.Jerry C.
Customer did not leave a comment.Karen H.
Nothing to improve. Outstanding job!Kevin T.
Customer did not leave a comment.Mindy H.
Customer did not leave a comment.Manuel P.
Customer did not leave a comment.Luis L.
The staff were fairly lazy, ignorant and kind of snobby.. on top of that, the biggest downfall, at this particular facility, is the way they store the trucks and trailers!! It is difficult to get to most of the storage units or even enter the lot on some days, because the staff parks the 15', 20' and 26' trucks in front of the doors and block the driveways! I'm a commercial truck driver, and I've never any lot so poorly organized! And I've delivered and picked loads in over 27 states! I've never seen any lot like this one! This U-Hual is just terrible!Nicholas M. | Overall Experience
nothing at this time very friendly staffRonald M.
All went smoothly. No problems.James F.
All goodmichael K.
Customer did not leave a comment.MARK G. | Overall Experience
Customer did not leave a comment.Michelle R.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.LESLIE C.
Customer did not leave a comment.bodil O.
As the old business saying is do what you say and say what you do. Reservation was suppose to be guaranteed or receive $50.00 well the equipment was not there had to go t a different location the i brought it back a day early and got charged an extra day. Impossible to get a human being on the phone wasted 3 hours of my life on somebody else mistakes.Michael V.
The process was smooth, friendly, and easy. The truck was easy to drive, ran well, and the lower deck was easy to load. I was very pleased with the whole process.Russell M.
Customer did not leave a comment.Peter P.
Customer did not leave a comment.Fritz M.
Your online pick up & drop off service is terrible. You preregister & enter tons of information then have to do it all again on chat. Tried to drop truck off 3 hours early, entire system was down including website and phones. Had to conversate with someone thru FB Messenger so I wasn't overcharged. Still haven't received emailed receipt showing full charges since the system wasn't accepting the return.Charles H.
Customer did not leave a comment.Randy H.
Everyone I came in contact with was very helpful. Great location that I will use again.Charles S.
Customer did not leave a comment.John C.
Customer did not leave a comment.Bill M.
Nothing everything was good.ROBERT S.
Customer did not leave a comment.Larry H.
The office and grounds were very clean and organized. Personalized attention given to us to make sure we had everything we needed and did a safety check for turn signals and brake lites before we left. This location by far is 10 steps above ANY OTHER U-Haul dealership we've ever used!DEBRA O.
Customer did not leave a comment.Paul K.
Super nice lady in the office.Shannon C.
Keep doing the great job you are doing now.Richard B.
Excellent customer service. Walked me through proper attachment of the trailer and safety chains. Great experience.Kevin D.
I will always call this uhaul first.John H.
I was told there was no availability on the trailer size I needed after seeing the trailer avaliable online at my closest location. The general manager then told me I would need to go to the other location across town for that trailer. I walked back to my truck and went online and reserved the trailer I needed with success. I walked back in and instead of treating the customer with respect I was argued with after expressing I was displeased with the notion I would have to drive across town for a trailer that was already avaliable there. The employee that hooked the trailer up said the employees in the front never verify equipment availability and send people elsewhere for no reason on a consistent basis and that I was a lucky customer that actually did the research myself.Timothy P.
Customer did not leave a comment.Ray L.
Really nice people and plenty of assistance. It is a busy place.Scott F.
Make sure there is no missing rental equipment.Ronald S.
Customer did not leave a comment.Steven S.
We enjoyed working with this Uhaul office. They were extremely busy but didn't make us feel like they were bothered! Very friendly!ERIC G.
Customer did not leave a comment.Tammy M.
The lady was friendly and helpfulEnrique G.
Awesome customer service. Very helpful.Sean A.
Customer did not leave a comment.REBECCA J.
I prefer not to comment in detail but needs improvement on customer service.Jacqueline M.
Customer did not leave a comment.Kyle A. | First Impressions
I rent a lot of trucks here and all the employees are great . Kathleen is very helpful Great job Uhaul for hiring such dedicated employeesWilliam L.
This place was SO unfriendly, unwilling to assist! The man that helped me had to clock out first because he was so concerned about over time, he was great. The woman there was SO mean to him and me both!!!!Linda M.
Customer did not leave a comment.Tyler C.
Customer did not leave a comment.eric M.
Customer did not leave a comment.Lillian S.
Kinda rude I just walked in and was told to wait outside cuz there were people in there she should of asked if I was dropping off or picking up I was dropping off and could just leave the keydonna G.
Customer did not leave a comment.Thomas F.
Customer did not leave a comment.Luis R.
The vehicle carrier trailer was easy to load but my tractor barely fit on trailer. The ramps and rails to carry tractor was spaced wider than I anticipated and the tractor was very difficult to load. If U Haul is going to trailers with option to carrier tractors, they should least provide some dimension data, so the customer can make the decision, if the vehicle can be carried by trailer easily. 14-16 ft Utility trailer with ramp would probably be a better choice but one way and size was not available in my area.John G.
Returning the truck was way too easy. I was greeted outside within one minute of my arrival and a few questions later I was on my way home. Super organized and efficient.SANDY M.
Customer did not leave a comment.Kathy D.
No complaints!Anthony L.
Excellent service!!!Pedro P.
Staff was very friendly and helpful during the rental process. Very knowledgeable of equipment.Floyd M.
Customer did not leave a comment.Brooks B.
They were awesome at this site!!liz P.
Kathleen and company are the bestThomas K.
Customer did not leave a comment.Derek K.
Customer did not leave a comment.Kenneth D.
Customer did not leave a comment.ramond W.
U-Haul employee Kevin did an awesome job helping attach the Dolley with our car, and explaining details. You may need more room to maneuver vehicles and an additional worker at this site to acquire more business.JOHN W.
I have been using this U-haul location for the past three years there are times I have to wait but never very long. They do acknowledge you and help you as soon as they can. They are a very busy site. Very friendly staff.Lawrence M.
When I returned my truck, I had to flag down 2 workers that drove right past me in a golf cart to help me get the truck checked in. Never did receive the email receipt I was told I would get.Brian T.
My only problem is the confusion about my bill. We paid online and now we are getting late notices and I have been in 4 times to settle with them but no one can find the bill!adam K.
Nothing. All good.Barry M.
Customer did not leave a comment.Michelle A.
Customer did not leave a comment.James G.
If I AM GOING RIGHT OVER TO PICKUP THE HICTCH, THEN I DID NOT NEED TO TAKE UP MY TIME HOLDING IT WITH A CREDIT CARD!!!! BE THERE IN 5 MINUTES?????julius J.
Manager was rude and made inappropriate remarks. Needs people skills. Surprised she was a manager.....Americo M.
Within 15 minutes of leaving the location, I made a stop and the truck would not restart. 20 minutes on hold for roadside, then 30 minutes for an ETA for help, then to hear it would be another 60 minutes for help to arrive is NOT acceptable. At about the 45 minute mark, the truck magically restarted. I left it running for the remainder of the trip. Upon returning it back to the location, the gentleman stated that he had told his manager that the truck should not me rented PRIOR to me getting it. I told him I was going to contact U-Haul and complain. He checked the truck in and credited me the entire rental fee. He was apologetic and gave great customer service when I rented and returned. Hopefully the truck was repaired before anyone else rents it.Jerome G.
I was originally told to bring my 6x12 trailer back to a different location and when I arrived, their lot was full and I was directed to call the U-Haul 1-800 number to find another location. The representative sent me to a second location and when I got there, that lot was also full! I was then told about the location on Cortez Blvd where I brought the trailer and they were able to accept the trailer return. This was a very frustrating experience and wasted two hours of my day trying to find a location that had room to accept my trailer. Please find a solution so customers don't have to run all around town trying to find a drop-off location for trucks and trailers.ANTHONY M.
Customer did not leave a comment.Christopher B. | Overall Experience
Customer did not leave a comment.KEVIN H. | Overall Experience
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Karen R.
STAFF WAS VERY PROFESSIONAL AND FRIENLYEdwin G.
Continue the good work.Desmond C.
Went from springhill to Brooksville back to springhill 80.00 For a 10 â€œ truck Rip off never again from this locationSerena R.
This u-haul location, is the place to get your needs. Kathleen and her staff is wonderful, I keep going back to this location, for they are the best !Raymond P.
They were very friendly and helpfull it was easy right in right outwit no problems !Barbara C.
My experience at this U-Haul was fantastic. Wonderful service and a pleasure to do business with. I've dealt with lots of miserable experiences with rental companies and this was a very welcome to treat. Would definitely recommend them to anybody that needs to rent a U-Haul. Thank you for very nice service.Steven K.
Customer did not leave a comment.Daniel K.
All all staff personnel was very friendly truck very clean, office,bathroom was very clean also Storage unit was also very clean Will recommend them two people and will use them againMichael S. | First Impressions
The customer service is super pleasant always will use U-HaulGregory R.
the 2 guys in the store helped me quickly and were friendly. They were amazing.barbara N.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Rusty David H.
Customer did not leave a comment.dean M.
Customer did not leave a comment.Verlillian S.
Customer did not leave a comment.Deanna B.
The car trailer was in VERY poor condition. Brakes did not work, tie down rachets were rusty and the wheels were out of balance which caused the trailer with a car on it to shake. When I returned the trailer and complained customer service person said there was nothing they could do.Douglas B.
Customer did not leave a comment.JOSE O.
My unit was never opened until move out day, yet it was full of rodent feces and soiling of materials and staining on surfaces. Everything had to be sent to the garbage. Is it possible to have insurance refund some or all of the value?peter c. | Overall Experience
Customer did not leave a comment.JONATHAN N.
I had a terrible time trying to return the U haul. This was the 4th place, I went to! Thank God, this place was efficient! Gentlemen was very nice.Leila H.
Customer did not leave a comment.Jessica M.
I loved the entire experience. They were the most amazing team how they all work together and made my whole experience wonderful. I love all of the staff and so professional but friendly. Really they couldn’t have been any nicer.JOANIE C. | First Impressions
Customer did not leave a comment.ALLISON T. | Overall Experience
The only good thing about this facility is DEBBIE, she is the only one that cared, and was helpful. I think without DEBBIE this facility would stay at the bottom in customer satisfactionRobert W. | Overall Experience
The contents were stolen from my unit and the manager wouldn't even look at the video to see who robbed meDerryLynn H. | Overall Experience
Customer did not leave a comment.Bud T. | Overall Experience
The reason why I put below average is because I have been from U-Haul and trucks and have used their store for sale at least two to three times in my life and I never experienced the fact of getting a truck that was inconvenient I would use that word the truck need to repairs and the staff on the 800 number that deals with the problems with the truck maintenance until 4 hours for them to come and I did not want to drive the truck because it shook so bad the guy that came he just took it less than 50 ft up the road and came back and stated that oh it's travel well all the time when I took this truck over 2 hours from my location to the next location I was hoping and believing that the truck would make it without breaking down with all my stuff in it we did make it to our location thank God for that but I have never rent a broke down shaky irregularly truck but it's okay because God worked out everything but it's okay God worked out everything for my good he sent the young man to help me with the truck and my car people do not have a heart's these days no I would not say that I would say some people are very inconsiderate but God help people out there just for you and I thank him for that so you all have a blessed life God bless you all and I would carry on and be successful in my life no matter what obstacle tries to come my way thank you againShirley M. | Overall Experience
Customer did not leave a comment.Heather A. | Overall Experience
-DO LIKE interior lights in storage units: very convenient. -Staff is pleasant and professional. -"Climate-controlled" spaces & hallways too hot (about 9+ months/year), especially after-hours when A/C is OFF. -U Haul trucks ALWAYS (for a year or more) block access to parking: must walk long distances to access units or your vehicle blocks the ONLY thoroughfare around building. -Building exterior (metal security) door difficult to open and close, bottom drags on concrete landing.Robert M. | Overall Experience
Customer did not leave a comment.Loretta B. | Overall Experience
Customer did not leave a comment.SARAH R. | Overall Experience
The only real negative was that there were too many box trucks parked on site, which would block access to the garage doors occasionally. No where to park because of the box trucks. Crowded.Devin J. | Overall Experience
Awesome customer service provided!timoya b. | Overall Experience
Customer did not leave a comment.Christopher T. | Overall Experience
Customer did not leave a comment.Michael S. | First Impressions
Staff was courteous and very friendly. Explaining the whole process well.timoya b. | First Impressions
Customer did not leave a comment.EVANGELINE P. | Overall Experience
Customer did not leave a comment.Marie M. | Overall Experience
Customer did not leave a comment.NANCY V. | Overall Experience
Customer did not leave a comment.Robert L. | Overall Experience
Customer did not leave a comment.nancy a. | Overall Experience
The manager Kathleen was absolutely fantastic. I could not ask for a better experience going through the times that we are going through she was very patient having to deal with one customer at a time. To keep her customers safe through these times of us having to go through the covet 19 social distancingdavid j. | First Impressions
Customer did not leave a comment.Manuel B. | Overall Experience
It was clean but it wasnt. There were rodent droppings and dead bugs which I was not expecting since we paid to be on an inside unit. They were not running around and it wasnt real bad but it definitely turn us away from here after being a customer for a few years.We wouldve came to open up the unit if needed to help with that,if informed. Staff is friendly and not a horrible place but I had to clean my stuff off when moving out from bugs and rodent droppings which I was not happy about.ANTHONY S. | Overall Experience
Kathleen is greatDominick c. | Overall Experience
Staff was very friendly and accommodating.KARI K. | First Impressions
Kathleen and staff were always eager to help and had a big smile. Made you feel like family but specialDARREN B. | Overall Experience
The staff is awesome.mary ann c. | Overall Experience
Best experience everytime we have used this facility. Thank You to Kathleen for all of her help.sherre c. | Overall Experience
Customer did not leave a comment.marie R. | First Impressions
Kathleen is the best. She always helps us find the right unit to fit our needs. Very pleasant with everyone she comes in contact with. Will always use this location for my storage needs. Thankssherre c. | First Impressions
I was there for two months. The staff was courtesy, friendly and on task.ron a. | Overall Experience
GoodRobert H. | First Impressions
People there very nice and helpfulterry k. | Overall Experience
Staff was excellent. However, you raised the rates within a month of getting the storage! On the last day had a altercation with staff concerning moving a truck that was blocking our exit.Robert m. | Overall Experience
I would like to thank every one at this U-Haul Storage they have done nothing but work with me 100% I would definitely recommend anyone to use this U-Haul the people are nice friendlypaul s. | Overall Experience
Thank you!tahar m. | Overall Experience
The lady's at the counter were awesome.. and the gentlemen who checked in the equipment was on point.MARK G. | First Impressions
Good people who can work around UHauls screwed up computer system!Denise j. | Overall Experience
I did not receive the free lock as promised.Stephen Y. | Online Move In
The two guys that were there the day I went in were great, the guy that helped me was Tom, felt like I was dealing with a friend, highly recommendDom L. | First Impressions
professional service ThanksHUMBERTO B. | Overall Experience
Great service. Friendly manager. Great price. Nice facility. Couldn't be happier!Dustin M. | First Impressions
The people was very friendly and helpful they also appreciated our businessRussell F. | Overall Experience
Great people. Easy transactionJohn H. | First Impressions
My favorite U Haul operation.James S. | Overall Experience
Processing in was easy and great. Ted was so helpful and can, knowledgeable. We had a very great welcoming, I will refer this store over to friends.Sabrina M. | First Impressions
Thank youILKA C. | Overall Experience
Very good customer service. Friendly and approachable.F Selena M. | First Impressions
Prices are Affordable,and Staff is very Friendly.I would highly recommend them.Randy H. | Overall Experience
It was a good place to store our things,except We were charged a full months rent,and we only used it 4 days.You should have prorated it! There for I can't recommend you to my friend who is coming in.Jon L. | Overall Experience
My favorite U HAUL location.James S. | First Impressions
Great place to rent storage and trailers. Very friendly and helpful staff!!Robert K. | Overall Experience
I have no issues.l was completely satisfied with the service I received.kevin m. | Overall Experience
Outstanding service and Kathleen is a fantastic person. This is the only UHAUL I will use for all my moving and propane needs!!!!Brian L. | Overall Experience
You could not ask for or find a finer experience or place of business.They are great........John H. | Overall Experience
I would highly recommend the store they are fantastic and I definitely use them againBrian L. | First Impressions
No es goodGerardo B. | Overall Experience
Catherine/ Catheline & Kevin are cordial , respectful hard workers and earned a raise and promotion. The staff have been supportive especially that we are new to Florida thank you so much amazing.Saif A. | Overall Experience
The staff is extremely helpful and very friendly!Julie B. | Overall Experience
I received fast friendly service. U-Haul was willing to meet my unique need for delivery of a 1/2 pallet bin and to notify me Of its arrival. The facility appeared secure, clean & organized.charles o. | First Impressions
Excellentjoanne w. | Overall Experience
Everyone at the facility is very friendly and helpful!Julie B. | Overall Experience
The unit manager worked had to lease me a storGe locker. I am very appreciativedonald p. | First Impressions
Did not go to the location myself (3rd party moving company) but phone interactions were pleasant.Jason B. | Overall Experience
Outstanding service by Kathleen and her crewHernando P. | First Impressions
They didn't want to do their jobs. Nothing about my move went right with your company. The employees didn't not want to do their jobs and horrible experience! I paid full price for horrible service.alex r. | Overall Experience
The guys in the office were great. Mr Weaver was very helpful even though he was handling a tough situation with the truck not showing up as a return on the computer. Tim was helping him and usjeremy w. | First Impressions
Friendly, accommodating staff.Ronald Y. | Overall Experience
They were very helpful glad i went there. A good place to do business at.mary l. | First Impressions
This experience from reservation of U-Box in R.I. to P/U and return of empty U Box in Fl. was flawless. The reservation, communication, personal contact and concept (U-Box) is dynamite . RoyRoy M. | Overall Experience
AwesomeJAMES H. | Overall Experience
Always friendly helpful.Brenda H. | Overall Experience
Easy in and out system with two gates. Never seen that before in a storage facility. Very satisfied and will recommend this facility to others.richard h. | Overall Experience
The entire Ubox experience has been a NIGHTMARE. ALL of my belongings arrived FULL of FIRE ANTS, every box, every bag and they were even climbing up picture frames. I have bites EVERYWHERETerry c. | Overall Experience
NoneGiuseppe M. | Overall Experience
Thank you, for accomadating all of my needs with a trailer and storage room.LAURA L. | Reservation
Excellent service. VERY helpful. May God bless them. Jesus IS our hope for the future !Kim S. | Overall Experience
Gate don't work, half time my access code or card didn't work, one way in and they block it with uhauls, personal cars, and semi trucks so u can't access your unit. I had to wait overhour few timesMichelle c. | Overall Experience
Might want to upgrade your computer applications. At each location I used it seem like it was difficult for the workers to navigate quicklyjoel w. | Overall Experience
Kevin, Nancy & Thomas provided outstanding customer serviceGarfield N. | Overall Experience
Customer service was excellent. No issues and no problems.Jeneane H. | Overall Experience
The staff was very helpfuljanice W. | Overall Experience
The staff were very professional and very knowledgeable. They took the time to explain everything. I'd use that facility again.Vincent S. | Overall Experience
Very nice and helpful thru the whole start to finish!amee f. | Reservation
Staff have poor attitudes and shrug when you ask for help. They act like they don’t know what they are doing ever.Carlos S. | Overall Experience
I well use UHaul again in the future.Lorna G. | Overall Experience
I think it is OBSCENE to charge unit renters $5 a month for an electric key to the site! This is the Primary reason why I moved out! Punch keys access not good enough for you?Esteban C. | Overall Experience
Employees were very helpful!judy k. | Reservation
Thank you to everyone helping me in this time of pressure. I'm thankful for your department for open your doors. Most of all putting my mine at ease.lynn c. | Reservation
Uhaul needs to overhaul their computer systems as every location I've ever rented from their employees deal with computer issues. However, Kevin was rude and confrontational during the issues.tina b. | Overall Experience
Selecting a rating for this facility is difficult, because I have not been a regular customer at any U-haul facility. The staff is helpful, and friendly. The equipment appears to be well maintained .bob l. | Overall Experience
No comenteLeonides A. | Overall Experience
From the moment I arrived at the U-Haul Facility to the day when I completed my departure I the day I departed I found the staff most helpful to my needs and concerns. All did a very professional jobFRANCIS F. | Overall Experience
A few more hours access in the evening would be nice. I would use the facility again if I ever have a need.Tracy E. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!