Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I left an E-ZPass transponder accidentally in the vehicle and went back to get it but it was not there. Vehicle have him clean and it was not turned in. Other than that, the staff was very helpful and as expediently as possible.
Scott B.
Rating:
5.0
Very Professional and courteous service. Love your hours. Very convenient hours.
Daniel C.
Rating:
5.0
Great experience
Thomas Y.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
heather C.
Rating:
5.0
Great place and attendance
Ernesto A.
Rating:
5.0
Customer did not leave a comment.
Ann D.
Rating:
5.0
Customer did not leave a comment.
Debra B.
Rating:
5.0
Customer did not leave a comment.
Salvatore R.
Rating:
5.0
Customer did not leave a comment.
Kim M.
Rating:
3.0
I did not just move in to the building- been there for years.
carla c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark S.
Rating:
5.0
Customer did not leave a comment.
JAIME M.
Rating:
5.0
Customer did not leave a comment.
Steven L.
Rating:
5.0
Nothing
Dave L.
Rating:
5.0
Customer did not leave a comment.
Michael R.
Rating:
5.0
Nice friendly people
dale W.
Rating:
5.0
Customer did not leave a comment.
JULIE F.
|
Overall Experience
Rating:
2.0
The people working here were not accommodating at all we had a car tow on the back of the truck and we asked them if they could help us take it off so we could use the ramp to get our furniture off and they would not assist us U-Haul is more expensive than any other moving company in storage facility and you go with them because they’re well known but when you have people that like that working for you really hard to use you a second time
Cindy F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Precious S.
|
First Impressions
Rating:
5.0
I had no issues with the trailer I rented would do it again if needed
Jean H.
Rating:
3.0
Location was very busy. Hard to move equipment around.
KEVIN B.
Rating:
5.0
Customer did not leave a comment.
Mike H.
Rating:
5.0
Nothing. It's the third time I've rented at this location and they are always accommodating
David M.
Rating:
5.0
Customer did not leave a comment.
Cristina C.
Rating:
2.0
Stood in line with a customer behind me while worker looked at video of a hoarding situation and had a chat about video. After waiting for the video and the chit chat. Worker realized that she did not charge customer for two rolls of wrap. Also trailer only had one rubber stopper on
So then the started the process of ringing those items up with no urgency. All while myself and another customer waited. Seems like your employee just forgot her common sense. Second time using this location for trailer, never again. Even when you have two people behind the counter, they can only focus on one customer Sorry to interrupt video time.also chain on trailer only had one rubber stopper, trainee pointed it out to manager I assume and was ignored. Chain came unhooked twice, when I brought back and mentioned it was told that there are replacements here somewhere. What an operation.
Maureen B.
Rating:
2.0
Sherry the owner is VERY rude, acts like only her time is important and got very disgusted that she had to deal with me returning a trailer.
Well she won't ever be bothered by me again, I will go elsewhere!
troy H.
Rating:
4.0
Customer did not leave a comment.
Betty T.
Rating:
4.0
Customer did not leave a comment.
Richard G.
Rating:
3.0
Customer did not leave a comment.
Kevin D.
Rating:
5.0
Customer did not leave a comment.
Billie M.
Rating:
3.0
There was so much construction going on and units were haphazardly spread throughout the site. When complete I'm sure it will be nice. The next day my vehicle (a 2022 Chevy Tahoe we bought this January brand new) had a flat tire and we discovered a construction nail in it. My husband was able to buy and apply a repair kit which has held. I am convinced that we picked up that nail there but cannot prove it of course. Overall I was very disappointed. We have rented several uhaul trucks over the years and this was the first time we had any issues.
Theresa D.
Rating:
5.0
Customer did not leave a comment.
Ervin B.
Rating:
5.0
All good!!!
Eddie S.
Rating:
5.0
Customer did not leave a comment.
Darrell H.
Rating:
3.0
Place is to small need more land
April O.
Rating:
4.0
I was supposed to get a free storage. The day I dropped off truck the staff was unable to provide info.
Was supposed to be contacted by owner.
Don't know where the break down in communication was.
KAREN M.
Rating:
4.0
Customer did not leave a comment.
Patrick S.
Rating:
5.0
Enjoyed the service I received there
DELILAH C.
Rating:
5.0
Customer did not leave a comment.
James W.
Rating:
5.0
Customer did not leave a comment.
Devin C.
Rating:
4.0
More operational staff
Said A.
Rating:
5.0
Customer did not leave a comment.
robert W.
Rating:
5.0
Very professional people.
Anthony W.
Rating:
5.0
Nothing
PHILIP H.
Rating:
1.0
I declined instance cover and was charged for it anyways. I returned the trailer just before closing and was rushed out. I didn't catch the charge till after I got home. Very disappointed.
Shawn M.
Rating:
5.0
Customer did not leave a comment.
MELISSA B.
Rating:
5.0
Customer did not leave a comment.
sally S.
Rating:
5.0
Customer did not leave a comment.
Anne K.
Rating:
5.0
Customer did not leave a comment.
Ray E.
Rating:
5.0
Customer did not leave a comment.
linda W.
Rating:
5.0
Customer did not leave a comment.
John K.
Rating:
5.0
Overall awesome experience and workers was great
Ray H.
Rating:
5.0
Customer did not leave a comment.
Natalie M.
Rating:
5.0
Would have like to have had the window washed before we pulled out. It was very dirty and running the window washer after taking off was scary as we did not know how the wipers would work - especially since the window was very dirty. I think a value added service would have been to wash the windows prior to giving us the keys. Just a suggestion.
Marla S.
Rating:
5.0
Customer did not leave a comment.
Gerald A.
Rating:
5.0
My only disappointment, we left and 8x8 rug on the shelf in the 15' truck. It was against the back & we just did not see it when we unloaded. I'm sad that nobody turned it in. Had it been us, we would have informed U-Haul to find the owner, but it's a sign of the times that somebody just opted to keep it :(
Scott B.
Rating:
4.0
Customer did not leave a comment.
Rick E.
Rating:
1.0
Fukkkkk y'all scamming ass idiots I filled up the gas tank to where y'all gave it to me at and you still charged me for gas really are some scammers even when I didn't even keep it a full 24 hours I still go charged for a full day
Katlyn G.
Rating:
5.0
Clean truck inside and out. Very personable and professional staff.
Curtis R.
Rating:
5.0
Extremely professional
curtis R.
Rating:
1.0
The storage unit was fine. Manager (female) above awesome. Male counterpart, not so much, gave us faulty trailer. Didn't inform us that we had the wrong hitch. Put our lives in danger. Trailer tire was going flat.
Shane S.
Rating:
5.0
Customer did not leave a comment.
David H.
Rating:
5.0
Customer did not leave a comment.
Michael G.
Rating:
5.0
Guy in Brooksville was great and very helpful. Lady in Lake Park was also above and beyond. Both people were at the end of their shift and still ready to go. Couldn't have asked for a better response.
lonnie J.
Rating:
5.0
Customer did not leave a comment.
Devin C.
Rating:
5.0
Customer did not leave a comment.
Devin C.
Rating:
5.0
Very good.
Charles M.
Rating:
5.0
They got me out and on the road is less than 10 minutes!
Curtis R.
Rating:
5.0
It was a great experience
Denice K.
Rating:
3.0
I'm annoyed with my original return location experience at 14730 Edward R Noll in Spring Hill, FL. Once I finally found a spot and walked into the facility, I was “greeted†by a large man that simply said, “that doesn't get returned here.†I informed him that it was the location selected on the U-Haul app but he didn't seem to care. He told me to take it to another spot. At the 2nd location I attempted to drop off at (only 2-3 miles away), I was unable to return it there either. It took me 3 attempts and 65 extra minutes to finally return my trailer and ultimately cost me an appointment with my home inspector.
Brett L.
Rating:
5.0
Customer did not leave a comment.
Jerry D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jackie B.
Rating:
2.0
Charlie ups but the lot next door expand storage
ALVARO S.
Rating:
1.0
I had to go to 4 different u-Haul stores before finally being able to drop off the trailer. The 1st 3 locations would NOT take the trailer . Had to go all the way to Brooksville to a corp. owned U-haul for them to take the trailer. Spent over 1 hour driving to these locations. Was PISSED off.!! I'll never rent from U-Haul again Because of drop off screw ups!! ShadyHills Rd. to Anderson Snow Rd. to Countyline Rd.-- Finally Brooksville on SR 50 took it.
AVA R.
Rating:
5.0
There was only one person to assist several for early morning pick ups.
Marnana T.
Rating:
5.0
Kathryn and her Team was outstanding!!!! Best Customer Service, helpful and professional. I always have and always will use this location only for all my moving needs!!! Thank you Team!!!
Donna J.
Rating:
5.0
Customer did not leave a comment.
Kimberly T.
Rating:
5.0
Have used this UHaul location several times and have always had good service. Highly recommend!
Mark T.
Rating:
5.0
Customer did not leave a comment.
jerry R.
Rating:
4.0
Customer did not leave a comment.
dan H.
Rating:
4.0
Customer did not leave a comment.
KEVIN R.
Rating:
5.0
Customer did not leave a comment.
Brent D.
Rating:
5.0
Professional staff and personable.
curtis R.
Rating:
5.0
Customer did not leave a comment.
TOM B.
Rating:
3.0
Furniture pads were included, but the gentlemen who loaded my goods did not open the furniture pad-wrapping, nor use them. My antique floor lamp arrived broken. the lampshade was crushed. The stacks of lidded bins loaded at the back of the U-Box toppled toward the front/opening of the U-Box and crushed several other bins, and goods. Unknown to me at the time, my goods were poorly loaded and did not survive the trip from FL to WA. As well, I was charged by Moving Help for TWO U-Boxes, even though the U-Haul manager in Brooksville assured me that only one U-Box would be delivered to my home. Only one box arrived at my home. I called Moving Help several times in February and March, but to date I have not been reimbursed for the extra charge for a U-Box that was not sent to my home.
Sandra N.
Rating:
5.0
Customer did not leave a comment.
Michael G.
Rating:
5.0
Customer did not leave a comment.
john S.
Rating:
3.0
Again was charged after I left for something I was never told about. I am extremely disappointed
Heather H.
Rating:
5.0
keep up the good work.
Charles R.
Rating:
5.0
Nothing
RALPH H.
Rating:
5.0
Very supportive
Richard C.
Rating:
5.0
The staff were very friendly and courteous. They were also helpful with and timeliness.
Robert F.
Rating:
5.0
Customer did not leave a comment.
esther k.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
debra D.
Rating:
5.0
Customer did not leave a comment.
CINDY C.
Rating:
4.0
Customer did not leave a comment.
CARL F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas P.
Rating:
5.0
Customer did not leave a comment.
Nancy L.
Rating:
3.0
Customer did not leave a comment.
TIMOTHY H.
Rating:
5.0
Customer did not leave a comment.
Michael H.
Rating:
5.0
Staff went above and beyond to help us. Thank you.
Mary S.
|
First Impressions
Rating:
5.0
uHaurl has always been my go to for many many years.
Harold L.
|
Overall Experience
Rating:
5.0
We use a lot of storage units , your unit manager (Katheen) is one of the best we’ve ever dealt with.. will continue to use this location when in this area ..
KENNY E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shane D.
Rating:
4.0
Customer did not leave a comment.
megan M.
Rating:
3.0
Customer did not leave a comment.
Ann D.
Rating:
5.0
For convenience yes but for the staff no
Louis C.
Rating:
4.0
Customer did not leave a comment.
VICTOR F.
|
First Impressions
Rating:
5.0
Kathy and her u haul team are always ready to help.
It's always my first stop when I need a u haul
tom A.
Rating:
3.0
Customer did not leave a comment.
James W.
Rating:
5.0
Customer did not leave a comment.
Charles W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy B.
|
First Impressions
Rating:
3.0
The only complaint I gave is the difficulty getting in and out of the site With the parked trucks and trailers making it difficult to exit if anybody was parked at a storage unit it blocked the driveway with no way to turn around especially in the back side.
michael t.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James N.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eliezer O.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronda N.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth s.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DEBRA K.
|
Overall Experience
Rating:
4.0
There is way too much clutter parking trailers what not around the outside of the buildings oftentimes clogged up trying to get to your storage unit
Karen M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kira B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cindy B.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHARMON K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dave R.
|
Overall Experience
Rating:
1.0
This location is filthy. It has rats and the drive way area is always blocked and extremely difficult to get in and out of.
Stacy C.
|
Overall Experience
Rating:
5.0
Kathleen and her team are amazing!
Eliezer O.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole P.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SANDRA B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jordan L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James H.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MORGAN H.
|
First Impressions
Rating:
4.0
The staff was very quick with the paperwork and friendly! We also dealt with them for a van rental once and a truck rental another time. This location's staff was excellent in every way!
However, when we returned the truck in Tampa, we were sent to 4 locations because each one said they had no room left! We spent way too much time friving around on our gas trying to give their truck back! Unacceptable!
Timothy M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cathy E.
|
Overall Experience
Rating:
5.0
I arrived in a crisis situation for a unit shortly prior to closing time.They worked with me right away, with compassion getting all the paperwork completed, provided detailed instructions with great clarity and got me in a unit right away with first month no fees. Yes, I will highly recommend others.
Sharion V.
|
First Impressions
Rating:
5.0
Kathrine was great and her employees also .they are the best thank you all
RITA P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra B.
|
First Impressions
Rating:
2.0
They never informed me that I would be charged for a whole month if I took my stuff out early. I asked and they said yes. Went to pick my stuff up yesterday and I’m charged for a whole month. It’s ridiculous. The people are rude and make you feel like you are an inconvenience to them. Never ever rent from them again
ANGELA MICHELLE D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jim c.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Richard L.
|
Overall Experience
Rating:
4.0
Overall it was a fine experience. The only thing I don't understand is I was supposed to have my locker until May 28th because of the holiday weekend I did not get back there until the 29th removed all of my items and left the Locker open and I'm still getting threatened to be charged for another month
Sean B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cathy E.
|
First Impressions
Rating:
5.0
Kathleen and her staff were absolutely fantastic always willing to give a helping hand couldn't ask for a better experience I give them two thumbs up one of the best storing experiences I could ever ask for management couldn't ask for a better crew at this site thank you very much Kathleen for your health if I need storage again I will definitely be coming to your location definite five-star experience
david j.
|
Overall Experience
Rating:
5.0
Loved the lady (mgr)
Slavica B.
|
Overall Experience
Rating:
3.0
The staff were fairly lazy, ignorant and kind of snobby.. on top of that, the biggest downfall, at this particular facility, is the way they store the trucks and trailers!! It is difficult to get to most of the storage units or even enter the lot on some days, because the staff parks the 15', 20' and 26' trucks in front of the doors and block the driveways! I'm a commercial truck driver, and I've never any lot so poorly organized! And I've delivered and picked loads in over 27 states! I've never seen any lot like this one! This U-Hual is just terrible!
Nicholas M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK G.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kyle A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KEVIN H.
|
Overall Experience
Rating:
5.0
All all staff personnel was very friendly truck very clean, office,bathroom was very clean also
Storage unit was also very clean
Will recommend them two people and will use them again
Michael S.
|
First Impressions
Rating:
1.0
My unit was never opened until move out day, yet it was full of rodent feces and soiling of materials and staining on surfaces. Everything had to be sent to the garbage.
Is it possible to have insurance refund some or all of the value?
peter c.
|
Overall Experience
Rating:
5.0
I loved the entire experience. They were the most amazing team how they all work together and made my whole experience wonderful. I love all of the staff and so professional but friendly. Really they couldn’t have been any nicer.
JOANIE C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALLISON T.
|
Overall Experience
Rating:
2.0
The only good thing about this facility is DEBBIE, she is the only one that cared, and was helpful.
I think without DEBBIE this facility would stay at the bottom in customer satisfaction
Robert W.
|
Overall Experience
Rating:
2.0
The contents were stolen from my unit and the manager wouldn't even look at the video to see who robbed me
DerryLynn H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bud T.
|
Overall Experience
Rating:
2.0
The reason why I put below average is because I have been from U-Haul and trucks and have used their store for sale at least two to three times in my life and I never experienced the fact of getting a truck that was inconvenient I would use that word the truck need to repairs and the staff on the 800 number that deals with the problems with the truck maintenance until 4 hours for them to come and I did not want to drive the truck because it shook so bad the guy that came he just took it less than 50 ft up the road and came back and stated that oh it's travel well all the time when I took this truck over 2 hours from my location to the next location I was hoping and believing that the truck would make it without breaking down with all my stuff in it we did make it to our location thank God for that but I have never rent a broke down shaky irregularly truck but it's okay because God worked out everything but it's okay God worked out everything for my good he sent the young man to help me with the truck and my car people do not have a heart's these days no I would not say that I would say some people are very inconsiderate but God help people out there just for you and I thank him for that so you all have a blessed life God bless you all and I would carry on and be successful in my life no matter what obstacle tries to come my way thank you again
Shirley M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather A.
|
Overall Experience
Rating:
3.0
-DO LIKE interior lights in storage units: very convenient.
-Staff is pleasant and professional.
-"Climate-controlled" spaces & hallways too hot (about 9+ months/year), especially after-hours when A/C is OFF.
-U Haul trucks ALWAYS (for a year or more) block access to parking: must walk long distances to access units or your vehicle blocks the ONLY thoroughfare around building.
-Building exterior (metal security) door difficult to open and close, bottom drags on concrete landing.
Robert M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Loretta B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SARAH R.
|
Overall Experience
Rating:
5.0
The only real negative was that there were too many box trucks parked on site, which would block access to the garage doors occasionally. No where to park because of the box trucks. Crowded.
Devin J.
|
Overall Experience
Rating:
5.0
Awesome customer service provided!
timoya b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael S.
|
First Impressions
Rating:
5.0
Staff was courteous and very friendly. Explaining the whole process well.
timoya b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EVANGELINE P.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Marie M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NANCY V.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nancy a.
|
Overall Experience
Rating:
5.0
The manager Kathleen was absolutely fantastic. I could not ask for a better experience going through the times that we are going through she was very patient having to deal with one customer at a time. To keep her customers safe through these times of us having to go through the covet 19 social distancing
david j.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Manuel B.
|
Overall Experience
Rating:
3.0
It was clean but it wasnt. There were rodent droppings and dead bugs which I was not expecting since we paid to be on an inside unit. They were not running around and it wasnt real bad but it definitely turn us away from here after being a customer for a few years.We wouldve came to open up the unit if needed to help with that,if informed. Staff is friendly and not a horrible place but I had to clean my stuff off when moving out from bugs and rodent droppings which I was not happy about.
ANTHONY S.
|
Overall Experience
Rating:
5.0
Kathleen is great
Dominick c.
|
Overall Experience
Rating:
5.0
Staff was very friendly and accommodating.
KARI K.
|
First Impressions
Rating:
5.0
Kathleen and staff were always eager to help and had a big smile. Made you feel like family but special
DARREN B.
|
Overall Experience
Rating:
5.0
The staff is awesome.
mary ann c.
|
Overall Experience
Rating:
5.0
Best experience everytime we have used this facility. Thank You to Kathleen for all of her help.
sherre c.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
marie R.
|
First Impressions
Rating:
5.0
Kathleen is the best. She always helps us find the right unit to fit our needs. Very pleasant with everyone she comes in contact with. Will always use this location for my storage needs. Thanks
sherre c.
|
First Impressions
Rating:
5.0
I was there for two months. The staff was courtesy, friendly and on task.
ron a.
|
Overall Experience
Rating:
5.0
Good
Robert H.
|
First Impressions
Rating:
5.0
People there very nice and helpful
terry k.
|
Overall Experience
Rating:
3.0
Staff was excellent. However, you raised the rates within a month of getting the storage! On the last day had a altercation with staff concerning moving a truck that was blocking our exit.
Robert m.
|
Overall Experience
Rating:
5.0
I would like to thank every one at this U-Haul Storage they have done nothing but work with me 100% I would definitely recommend anyone to use this U-Haul the people are nice friendly
paul s.
|
Overall Experience
Rating:
5.0
Thank you!
tahar m.
|
Overall Experience
Rating:
5.0
The lady's at the counter were awesome.. and the gentlemen who checked in the equipment was on point.
MARK G.
|
First Impressions
Rating:
4.0
Good people who can work around UHauls screwed up computer system!
Denise j.
|
Overall Experience
Rating:
1.0
I did not receive the free lock as promised.
Stephen Y.
|
Online Move In
Rating:
5.0
The two guys that were there the day I went in were great, the guy that helped me was Tom, felt like I was dealing with a friend, highly recommend