Customer Reviews for U-Haul Moving & Storage of Spring Valley

5,254 reviews

8400 Two Notch Rd   Columbia, SC 29223
(E Of I-77)

(803) 736-8582

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(803) 736-8582

8400 Two Notch Rd
Columbia, SC 29223
(E Of I-77)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I don't like how aggravating they was with the times when we are paying for the whole day they tell us a whole day is 10 hours and the other guy agreed with me when I said 24 hours I don't like my money to be played with and they call with a demanding tone if you switch the tme and paid my money I will never and I'm writing a review

SHAREE B. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
3.0

Customer did not leave a comment.

Arjeanette W. 
Rating:
5.0

Very professional and knowledgeable 10 stars😄

Karen F. 
Rating:
5.0

Customer did not leave a comment.

MONICA W. 
Rating:
5.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dedric O. 
Rating:
5.0

They stated we rented furniture pads, but we bought them.

ROBIN H. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

Travis S. 
Rating:
4.0

Checkout is always slow. Even if you checkout online first.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

JONASHIA M. 
Rating:
4.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

CARL W. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
4.0

I had reserved 2 sets of 10 moving blankets, and a different location for pickup. I was switched to this location for pickup (further from my home) and I was disappointed that the new location had no moving blankets to rent to me (despite them being reserved nearly a week ahead of time).

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

JAMESALLEN M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

PETER B. 
Rating:
4.0

Excellent service when done, but had to wait 2 months to get it done!

Dennis B. 
Rating:
2.0

Better customer service

MARYANNE B. 
Rating:
1.0

Customer did not leave a comment.

EDWARDO T. 
Rating:
5.0

Customer did not leave a comment.

Yolanda M. 
Rating:
5.0

Customer did not leave a comment.

AMELIA C.  |  Overall Experience 
Rating:
5.0

Easily the cleanest, most well organized, best stocked U-Haul facility I have ever seen, and the staff are friendly, knowledgeable, and helpful. Great place to rent a truck!

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY T. 
Rating:
5.0

Easily the cleanest and best stocked U-Haul facility I've ever seen, with the best selection of trucks available and a very friendly, responsive, helpful staff.

Joseph C. 
Rating:
3.0

None

LOLITA B. 
Rating:
5.0

Personnel at this location was very helpful in getting us a 2 wheel dolly that was in great working condition!

SHERLEY C. 
Rating:
1.0

Reservation needed up.

Reginald C. 
Rating:
5.0

Always receive great service from Ms. Angela and the others.

Anthony E. 
Rating:
5.0

Customer did not leave a comment.

VERLORIA J. 
Rating:
5.0

Customer did not leave a comment.

Gloria S. 
Rating:
5.0

Excellent service

ROY S. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

LINTON W. 
Rating:
5.0

Excellent customer service

Michael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron N.  |  Overall Experience 
Rating:
4.0

This location was great but the fact that I had to get transferred to this location because the website let me rent a van that they didn't have was a waste of my time.

JALEEL Y. 
Rating:
5.0

It was fine. I have rented from them before. They are always good.

Douglas E. 
Rating:
2.0

I received a free month email offer after renting a truck. I went online to reserve a unit at one location, entered my code for the free month at checkout BUT DID NOT COMPLETE THE CHECKOUT. I decided I wanted to use a different location, but when I got to checkout and tried my code, it was rejected. So I called customer service. At first the guy acted like he didn’t believe I had a free month, asking who sent me the email etc. Finally he took my information to reserve a unit at the location I chose. When I got to the location, the woman saw the reservation but said they didn’t have any units available of the size that I had selected on the reservation. I had chosen the largest unit, but she said all they had was a couple of the second largest and several of the ones below that. So I chose the second largest. She got to where she would complete the transaction and it still denied my free month code. She ended up working around it, and gave me the card for the gate. The receipt had zero information on it, which confused her as to why, but she hand wrote everything in. When I got to the gate, the card did not work. So I returned to the office. When she looked up my account, it did not show I had rented a unit. So she tried to do it again, this time her system said there were no units of that size available. So fine, I accepted an even smaller unit. Apparently she was new, and the ENTIRE TIME the more seasoned employee was at the station next to her but never offered any assistance. After about 10 minutes of her trying to figure out my reservation issue, he finally offered up the idea that she should just treat me as a walk-in customer. So that worked. But then at checkout my free month code still didn’t work. Again, she fumbles around until she finally asked him and he said to just give me the month without the code because he always has issues with the codes. After that, all worked out fine. A process which should’ve taken 5-10 minutes ended up taking over an hour of my time. 1)Your website system should not be completely voiding the free month offer codes if the transactions are not completed. 2)your new employees need better training. 3)your existing employees should not ignore a new employee who is obviously struggling. And might I mention, the customer behind me in line had the EXACT SAME ISSUE with a free month code.

Cynthia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaniva P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

CHETT J. 
Rating:
5.0

Great service. Everything was awesome

Xavier L. 
Rating:
4.0

Customer did not leave a comment.

Carmen W.  |  First Impressions 
Rating:
1.0

My emergency information was changes without my permission. The equipment was not working when we arrived which caused an hour delay.

Melanie B. 
Rating:
5.0

Customer did not leave a comment.

ELLIOT L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VALERIE C. 
Rating:
1.0

Customer did not leave a comment.

Twylynn S. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
4.0

Make sure to check oil level of vehicles before they are sent back into service. We had two vehicles that had no oil. The first was swapped out for the second. The second vehicle required a call to road side assistance and 90 minutes later we finally had oil in the vehicle. I thought these things were all checked before the trucks were allowed to be rented? Pretty big oversight!

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
2.0

Customer did not leave a comment.

KIDATA B. 
Rating:
1.0

Customer did not leave a comment.

YOHANCE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shanna R. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO L. 
Rating:
1.0

Better training for your employees. I was overcharged a tremendous amount for my rental. Now I'm going through the inconvenience of waiting for a refund.

TRACI T. 
Rating:
5.0

very good motorcycle trailer

DAVID B. 
Rating:
3.0

My card was charged twice

CYNTHIA B. 
Rating:
5.0

Great service. Very efficient. Thank you!

LISHA D. 
Rating:
5.0

Great service

DANIEL W. 
Rating:
1.0

Customer did not leave a comment.

Abdul S. 
Rating:
5.0

DO EVERYTHING ONLINE MAKES CHECK OPUT PROCESS EASIER

Tracy D. 
Rating:
5.0

Satisfied. Easy process and great value.

Troy J. 
Rating:
5.0

Él vehículo rentado tuvo un mal olor todo el tiempo de uso.Deberian tener más personal para atender al público.

ORLANDO S. 
Rating:
5.0

Super cool.

ANDREW K. 
Rating:
3.0

Confusion, after I hit the road on my trip, I received a message to turn trailer in at McCly Street in Harrisburg and I asked for Mechanicsburg. I contact U-Haul national office and had it corrected. No way was I going into crime infested Harrisburg, not happening. I asked for Mechanicsburg. Thank you

ALVIN B. 
Rating:
5.0

I always come to this location. Great service

Avery A.  |  First Impressions 
Rating:
5.0

Friendly courteous fast service

RONALD E. 
Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Devon did a excellent job and quick on installing my new hitch, he was the only one installing the day I came, plus he helped out other people also (customers) in the mean time , I would say that he can use help but the he managed everything was great 👍

Keith D. 
Rating:
5.0

Customer did not leave a comment.

SONJA P. 
Rating:
1.0

My unit had my lock cut off and changed and my account was moved out without my permission. I was paying on the unit faithfully for 3 years for them not to know how or why this happened. So I moved my stuff out the same day and I will not be using uhaul storage ever again.

ambra c.  |  Overall Experience 
Rating:
5.0

Super friendly and helpful associates

DAVID B. 
Rating:
2.0

Had to go find a person to help me. Then had to take the cargo trailer off my vehicle by myself. Most likely won't use uhaul again.

HAROLD P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

EUGENE L. 
Rating:
4.0

Customer did not leave a comment.

JEREMY P. 
Rating:
2.0

Customer did not leave a comment.

KYLE T. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
4.0

The truck needs service, that truck should not be rented until it's fix because it's very shaky and swinging in and out of lane I was so scared for my life driving that truck. I returned the truck in the night before in the morning and they charge me $20 fee for turning in the truck early which is rubbish. Not happy!!

Adriana D. 
Rating:
5.0

Devon Young was quick and helpful. Back to my problem with my reservation with the 15 foot truck. Completely unacceptable that Regional Scheduling failed me.

Alvin B. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Wilhelmina W. 
Rating:
5.0

No improvement needed

DEON B. 
Rating:
1.0

Truck had a broken mirror which was taped up. It made it very difficulty to change lanes while driving and we almost had an accident. This was brought to the manager's attention but she had no comment and did not even offer an apology.

JACQUELINE B. 
Rating:
5.0

Great staff

PAUL C. 
Rating:
5.0

Everything was great. Very professional group. Thanks

Tyrone C. 
Rating:
4.0

Customer did not leave a comment.

KEISHYA M. 
Rating:
5.0

Customer did not leave a comment.

Valentino P. 
Rating:
3.0

Truck was in rough condition

Brian P. 
Rating:
3.0

Instructions were clear, but as a customer, I wasn't satisfied being charged at drop off. There should have been a 24 hour service that contacted me for any concerns when I stated I didn't agree with the charges and stated why. There was noone at the location and there were multiple people there and confused. The self check in option needs to be revamped, it was a disaster.

Shameria J. 
Rating:
5.0

Customer did not leave a comment.

Shaniva P.  |  First Impressions 
Rating:
5.0

The customer service while picking up and dropping off was great, friendly, and fast. This made my experience simple.

FATIMA D. 
Rating:
5.0

Staff was extraordinary and helped us navigate the trailer into a very full lot.

Victor Y. 
Rating:
5.0

The salesman willie was very knowledgeable and helpful! He did his best to please me by helping log in and ray until the process was completed. He was a great worker!

Caryn H. 
Rating:
5.0

Customer did not leave a comment.

Savonia G. 
Rating:
3.0

Customer did not leave a comment.

WANDA T. 
Rating:
1.0

Cashier was on her phone the entire time she was dealing with me. The call was on speaker and was a personal call because I heard the person on the other end just venting about covid. Very unprofessional I couldn't hear her over the person on the phone. The cashier would not even ask the person to wait while she explained things to me. She wasn't even the only employee on the floor that day but the only one on the phone. I will not recommend nor will I return to this location.

YASANDRA R. 
Rating:
5.0

Customer did not leave a comment.

Catrenia T.  |  First Impressions 
Rating:
5.0

Service was great they were able to install my hitch while I waited and it only took 20 minutes! 😊

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

taurie G. 
Rating:
4.0

Customer did not leave a comment.

AUNDRE' G. 
Rating:
3.0

answer the phone! I called several times: Waiting for hours, only to get corporate on the phone. Very disappointed!!!

DEBRA D. 
Rating:
4.0

I initially reserved a tow dolly with another location. When I arrived, I immediately noticed the dolly was damaged and I had hoped there was another one available. There wasn't and all the lady could say was she told someone to remove the availability off the website but they didn't...So, we ended up going to the location on two notch road. The lady that helped us was nice, prompt, and thorough. The guy was great as well. The equipment was raggedy with damages all around...but it got the job done...

CRISTIE W. 
Rating:
1.0

My reservation was made at a location TWO minutes from my home. 24 hrs before I was due to pickup my rental, I was told that a truck wasn't available at that location,If there would even be one available at the time I needed it!. The 2nd location available with a truck was 10 miles away. That location gave my truck to someone that DID NOT have a reservation!(Farrow Rd location). My THIRD location was 15 miles away! The customer service person was looking & using her cell phone while she was trying to check us out! Giving us an extra 100 miles to use is a joke! I should be given a refund on the rental price for all of my inconvience as I was relocating to another city!!

RICHARD C. 
Rating:
5.0

Unfortunately I didn't catch the name of the employee who helped me but his service was excellent. I came in to rent a trailer for the first time and he was very polite and helpful.

JUAN B. 
Rating:
5.0

Very professional when I arrived for pickup and dropoff

Roosevelt J. 
Rating:
4.0

Customer did not leave a comment.

MARTIN M. 
Rating:
5.0

One of the best actual U-Haul stores I've been in for a while. I dealt with the manager on pickup and drop off and she was very pleasant and efficient. Also, I rented furniture pads and for the first time out of many, they were dry and clean!!, not smelling like cat urine like previous times at other locations.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

michael E. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
4.0

Customer did not leave a comment.

ERIC J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha V.  |  First Impressions 
Rating:
4.0

Friendly and helpful, I go out of my way to rent from these location

WAYNE W.  |  First Impressions 
Rating:
5.0

The manager is not helpful never returns calls and lied about financial arrangements. She dose not care about customers or problems at her store I still have not heard back from her and she did not note all my issues. I’ve been waiting since March 31,2021

MAUREEN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F.  |  First Impressions 
Rating:
2.0

Bad Experience.

Patricia L.  |  First Impressions 
Rating:
3.0

I would rate 5 but initially I ordered mobile and access did not work and unit was taken. However, after I reported the public contact individual contacted the manager and service was good! I think it was a computer glitch.

Carol U.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marla I.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cleveland R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael s.  |  First Impressions 
Rating:
5.0

It is always great working with U-Haul. Thanks!

thomas b.  |  First Impressions 
No reviews have been submitted for this location.

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