Customer Reviews for U-Haul Moving & Storage of Spring Valley

1,394 reviews

5220 S Jones Blvd   Las Vegas, NV 89118

(702) 220-7777

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(702) 220-7777

5220 S Jones Blvd
Las Vegas, NV 89118

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

The woman that checked me in was rude and inefficient. The young man working with her completed my check in was very nice. Also, there was no lock in my unit.

BRUCE ALAN P.  |  First Impressions 
Rating:
5.0

Great customer service!

Greg S.  |  Overall Experience 
Rating:
5.0

Kim was very helpful and made my move out experience a good one:)

JON A. B.  |  Overall Experience 
Rating:
5.0

Thank you so much for all you do, keep up the good work

CHRIS H.  |  Overall Experience 
Rating:
5.0

I rented space from you 3 or so YEARS ago. Not sure why this survey is coming in now!

Nancy G.  |  First Impressions 
Rating:
5.0

JC was very helpful sweet nice and explained every thing in detail . Very patient love the experience.

RUTH GURROLA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krista S.  |  Online Move In 
Rating:
5.0

Convenient and helpful, good staff as well, thanks.

Erik E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raichele S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUBEN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Conrad F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kowan C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lisa l.  |  Overall Experience 
Rating:
3.0

Sign says wait in vehicle when returning and staff will come out. Sat there waiting, then went inside, staff sitting around talking.

James S. 
Rating:
5.0

Girl at the counter was nice, polite and courteous.

BERT R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARCUS ANDREI H.  |  First Impressions 
Rating:
5.0

great place, rates are expensive

Mark S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexis n.  |  Online Move In 
Rating:
5.0

Very helpful with my after hours drop off. Thanks!

Ryan M. 
Rating:
3.0

Customer did not leave a comment.

Naeim M.  |  First Impressions 
Rating:
5.0

Kimberly was exceptionally helpful throughout the whole process. Couldn't have asked for a better employee.

James S.  |  Overall Experience 
Rating:
5.0

Hi uhaual , but I am charged two times. In one reservation. Would you pls check my bill and reverse the one transaction. Couldn't able to reach customer service over the phone. Long holding . Thanks !

Abraham F.  |  First Impressions 
Rating:
5.0

I had a Wonderful experience when I came to ur store. I was having a bad day and Malik turned it around for me. He was so helpful and considerate. I have a storage unit there now and every time I go there I plan to stop by the office and say hello. I Appreciate Great Customer Service. It really makes a difference. Thank u😄

BRENDA Denise M.  |  First Impressions 
Rating:
5.0

Very quick process and friendly staff who obviously have experience working with truck rental and storage. Thanks, Jeff and Laura! You made my difficult moving experience a lot less stressful!

Stacy N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne R.  |  Overall Experience 
Rating:
5.0

They were awesome. Thank you for the help

Elvia B. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

The lady at the front desk was extremely helpful and got us taken care of right away.

HEATHER YANIRA V Z.  |  First Impressions 
Rating:
5.0

Clean and friendly staff, I would highly recommend this Uhaul facility.

Mark Z.  |  Overall Experience 
Rating:
5.0

Exceeded my expectations! I literally walked out of Budget because I waited 45 minutes. Got to this location and was in and out of there in five minutes!

vincent V. 
Rating:
5.0

Customer did not leave a comment.

MLADEN S. 
Rating:
5.0

Customer did not leave a comment.

Karen J.  |  Overall Experience 
Rating:
5.0

It was great service.

RUBY DIANA L. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

SPRING VALLEY&JONES.💥Their personal is 💯, top notch.jeff, the manager is a great guy along with the other staff, including the customer service, their all superb! Be kind and kindness will come back.This store gave me a little more hope in these challenging times.thank you uhaul once again. Sincerely, April 🐾

APRIL CECILE P. 
Rating:
3.0

I filled the tank back to where it was and still got charged 15 for gas! I definitely will be telling my friends to find another place.

HALEY SIMONE T. 
Rating:
5.0

This location is the absolute best! the manager Jeff and his team just don't come any better absolute A+ Phenomenal. best in Vegas!

SCOTT CHARLES C. 
Rating:
5.0

Probably the best, least threatening uhaul location I've ever been to. Means a lot as a single woman moving.

Pippa B. 
Rating:
5.0

Customer did not leave a comment.

ALAN BARRY B. 
Rating:
5.0

I am completely satisfied with the staff and facility and would recommend it before recommending any other storage facilities

John L.  |  First Impressions 
Rating:
3.0

I would've given 5 stars had it not been the fact that I couldn't open the lock box to get the keys.

CARLOS ROBINSON M. 
Rating:
5.0

The young man at the check in counter was professional and did a great job explaining the rental contact and check out/in procedures for the truck.

DAVID JOHN C. 
Rating:
5.0

Had a great experience and would recommend this location

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Samantha N. 
Rating:
3.0

Customer did not leave a comment.

Chris K.  |  First Impressions 
Rating:
5.0

Friendly and fast service

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Rebekah V. 
Rating:
5.0

Jeff runs a good shop. He is always very helpful and friendly. David t

DAVID C T. 
Rating:
5.0

Customer did not leave a comment.

RONALD ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

MARINA SERGEYEVN M. 
Rating:
2.0

Too expensive for the inconvenience of not having the truck I had reserved.

CHRISTOPHER FAIR M. 
Rating:
5.0

Thanks uhaul! You're always reliable and dependable

SYRIL DURAN S. 
Rating:
1.0

reservation was for another location and i wasn't told

lawrence E. 
Rating:
5.0

The staff are ALL super friendly and very knowledgeable. They are super nice and will go out of their way to help you out.

Arlene S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krista F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen J.  |  First Impressions 
Rating:
5.0

Excellent

Karen J. 
Rating:
3.0

Stop trying to change the reservation. I reserved 24 hours. I was asked to return it in 12. I said I couldn't. they kept trying to change it. I said no. Then I leave and get an email stating 12 hours. wtf? seriously? 24 hours. it's not hard to figure out. none of the equipment i ordered was ready. the moving blankets I reserved were not there and I had to drive to multiple locations to get them. On an already stressful day, you couldn't meet your obligation of reservation and I got screwed out of two hours fixing your error. you guys suck, but you can get away with it being almost the only game in town. maybe one day you'll give a shit and meet your obligations, but I won't hold my breath.

Suzanne H. 
Rating:
5.0

Awesome customer service

Michael P. 
Rating:
5.0

I was satisfied.

Jo S. 
Rating:
5.0

Nothing I can think of. My experience was Perfect.

Gianguido C. 
Rating:
5.0

I'm very satisfied with everything specially costumer service. All the personnel work there is friendly and hard worker. Thank you to all. EllyRoss

Elly R. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

JANETTE GUADALUP A. 
Rating:
5.0

Customer did not leave a comment.

Amy c.  |  Overall Experience 
Rating:
5.0

Awesome staff and experience! Keep up great work! Made moving a breeze! :)

Mario O. 
Rating:
3.0

I'm not quite sure why my wife's card was charged before I returned the truck. I specifically told the gentlemen that I wanted to pay with a different card than the one I used to hold the truck. Hopefully my wife can get it straightened out with her bank.

Dana W. 
Rating:
5.0

Thank you for a pleasant experience!

Deborah F. 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON SAZON L. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Extremely happy customer and would highly recommend for storage/ moving vehicle rentals.

Angela D.  |  Overall Experience 
Rating:
5.0

Nothing it was great thanks

RICHARD A F. 
Rating:
5.0

The staff is amazing, I've had my stuff in storage before this is the best unit I've ever used. Thank you for your kindness and making it easy for me to move in and out.

Rhonda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebekah V. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
5.0

Everything was perfect.

Gregory L. 
Rating:
5.0

All went very smooth, well organized, staff very helpful.

Aloyse W M. 
Rating:
5.0

Kim was super nice and professional. She made my uhaul experience quick, easy and effortless.

ASHLEY D. 
Rating:
1.0

I was charged twice for the rental. I completed the online check in after hours, then the next morning the manager checked the vehicle in again and charged me a $20 fee to do so even though i had already completed the process. I first called a week ago to get this corrected and was told the manager would call me on Monday. Here it is 5 days later and still no phone call. I had called three times today with over a 20 minute wait. No answer! I'd appreciate it if someone would call me back! Correct the second charge so I can get my money back!!! Horrible!

ANTHONY CHARLES B. 
Rating:
4.0

Customer did not leave a comment.

SANDRA H. 
Rating:
4.0

Customer did not leave a comment.

Sheri B. 
Rating:
5.0

Customer did not leave a comment.

ASHANTI MIKEYA C. 
Rating:
5.0

The lady that I dealt with was excellent. You can not get any better than her.

WILLIAM EARL B. 
Rating:
5.0

Customer did not leave a comment.

June W. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

The guy that helped me at the front desk didn't seem very friendly, didn't say hello and just looked at me and waited for me to say something when I walked in. Then when I tried to use the contactless pay he told me I messed it up doing that and seemed irritated, even though there was no sign on it saying it didn't work. He also didn't say have a nice day or even goodbye when I left! The guy seriously needs to work on his customer service skills, no smile or anything and looked like he really didn't want to be there.

Glenn P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A F. 
Rating:
5.0

Customer did not leave a comment.

CRESTON ALLAN C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN DEAN S. 
Rating:
5.0

My actual move in date for the storage unit is 3/12/2021, not 3/9/21. Would you please change the date? The representative who helped me was very helpful, friendly, and had a great attitude. I was very pleased with Laura's client service skills. Thank you

Elizabeth N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIMMIE W. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
3.0

make better notes on what customer says. we stated that we only wanted to pay cash and they charged my credit card and the person returning the truck stated that. said the card was already charged.

Frank C. 
Rating:
5.0

Came together at the last minute. Fast, friendly and very helpful.

REUBEN G. 
Rating:
5.0

Customer did not leave a comment.

Dylan D. 
Rating:
5.0

Great customer service! I’d recommend this location to all my friends and family! Thank you all for safe guarding my belongings! Appreciate all of you for working through this pandemic with excellent customer service!

Melinda R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gentjan S. 
Rating:
3.0

Na

Cornelius C. 
Rating:
1.0

Customer did not leave a comment.

Jack G. 
Rating:
5.0

Customer did not leave a comment.

Jayne M. 
Rating:
5.0

They were fast professional and very easy-going.

SHATAVIA K. 
Rating:
5.0

Customer did not leave a comment.

Kelly E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IAN JACOB A. 
Rating:
4.0

Customer did not leave a comment.

Randy H.  |  Overall Experience 
Rating:
5.0

Fast friendly service. Best U-Haul experience I have had. Please keep up the great customer service.

Celeste V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Super friendly staff

Irene J. 
Rating:
5.0

Always great service!

GINA ANN P. 
Rating:
5.0

Customer did not leave a comment.

FADIL D. 
Rating:
5.0

Incredibly polite and helpful staff. I was the last customer of the day and the lady was patient and energized. Not the closest location to me but I'd go out of my way to rent here again.

NATHAN JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

Nirav P.  |  First Impressions 
Rating:
5.0

Good customer service

Alexander N. 
Rating:
5.0

telephone costumers service is very poor

MORDECHAI R. 
Rating:
5.0

Customer did not leave a comment.

Alicia F.  |  First Impressions 
Rating:
5.0

Muy buen servicio. Excelente trabajo.

VICTOR HUGO P. 
Rating:
5.0

Kimberly went above and beyond

Monica J. 
Rating:
5.0

Customer did not leave a comment.

fatima h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim J. 
Rating:
5.0

Customer did not leave a comment.

Geremu H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMSHAID AHMAD P. 
Rating:
4.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Kimberly was great

Cody S. 
Rating:
5.0

I can't think of anything to improve because the young lady who helped me was awesome. I wish I could remember her name, but she was great when I picked up and when I dropped off. Thank you so much!

Kandis M. 
Rating:
4.0

Customer did not leave a comment.

Celeste V.  |  First Impressions 
Rating:
5.0

No

manuel F. 
Rating:
4.0

Customer did not leave a comment.

fatima h.  |  First Impressions 
Rating:
5.0

I had this unit for 5 years and I absolutely loved the staff. Everyone took great care of me. Jeremy helped me and always put me as a customer priority. He has real leadership quality’s. Thank you uhaul for everything y’all have done for me!

Natasha T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD FRANCIS D.  |  Overall Experience 
Rating:
5.0

I purchased this storage unit online and the process was quick and easy. They even included a lock which was waiting for me in the unit...perfect!!

Adam K.  |  Online Move In 
Rating:
5.0

Thanks sincerely.

JOE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jatoya J. 
Rating:
5.0

Customer did not leave a comment.

Fannie H. 
Rating:
5.0

first time using u-haul i've never been so pleased with the service they provided me, and they are very kind

Darien B. 
Rating:
5.0

I had a hard time booking with the uhaul site and got the booking number from another store... they booked my appointment just fine but the online booking sux

Victoria C. 
Rating:
5.0

The employees were helpful

Arash R. 
Rating:
5.0

Customer did not leave a comment.

Christine Z. 
Rating:
5.0

The lady who helped me was very kind and polite

Karen I. 
Rating:
5.0

Good service and clean truck..was a smooth sailing uhaul experience.

Benjamin M. 
Rating:
5.0

Great staff

DANIEL DWAYNE K. 
Rating:
5.0

People at this location are super friendly and extremely helpful Truck worked flawlessly Keep up the good work Thank you so much

MARK ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

ELVIA NERY D. 
Rating:
4.0

Good

FRANCISCO M. 
Rating:
5.0

Great experience!

ALLAN LEROY G. 
Rating:
5.0

please email my invoice, it has not arrived yet.

TRACY LYNN M. 
Rating:
5.0

Customer did not leave a comment.

SARAH MICHELLE A. 
Rating:
5.0

Customer did not leave a comment.

FERENC K. 
Rating:
5.0

The staff are wonderful!

Katherine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John P.  |  First Impressions 
Rating:
4.0

I would have given an excellent BUT, I need the business name not my person name on the account. I asked it to be in DNA Analytical can you change this?

DNA Analytical Services L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle P.  |  First Impressions 
Rating:
4.0

We came in with 26 foot U Haul dollie with car. Had to go to different location to drop off dollie. Camme back ,unloaded into storage, had to pay the onloaders extra plus the driver extra, total of $ 100.00. That was not a gpod experience. Would like my $100.00 back

HANNA D.  |  First Impressions 
Rating:
5.0

Friendly staff, very knowledgeable and helpful.

DANIEL DWAYNE K.  |  First Impressions 
Rating:
5.0

Friendly staff very helpful. Thank you!

Julie J.  |  Online Move In 
Rating:
5.0

Both of the gentleman at the U-Haul office that helped me rent my unit and the customer service agent I booked it with over the phone were all very nice and helpful. When you’re under the stress of moving and you’re completely exhausted it’s always nice when people make things a little easier. Thank you

JENNIFER M R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ABBAS R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sonia V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Drina C.  |  First Impressions 
Rating:
3.0

Website said that there were two keypads to get into your unit there was one at the gate and then one on the building near the doors that's say load here or unload here that was incorrect you need to update the website for that particular facility

Daniel M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nathaniel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raeanne C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose G.  |  First Impressions 
Rating:
5.0

Quick crevice.

Arsen M.  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful, it was a very satisfying experience. Thank you. Janis

Elizabeth M.  |  First Impressions 
Rating:
1.0

The customer service via phone was the only helpful part. You guys charged me for 2 days when I didn’t even have the truck that long, charged me the wrong insurance fee charged my card 87.05

Ericka W.  |  First Impressions 
Rating:
5.0

When I get out , It took time. I tried to get out a few times.

Kyoichi I.  |  First Impressions 
No reviews have been submitted for this location.

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