Customer Reviews for U-Haul Moving & Storage of Springdale

5,343 reviews

806 Twin City Ave   Springdale, AR 72764
(@ Springdale/Fayetteville Line)

(479) 751-6212

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(479) 751-6212

806 Twin City Ave
Springdale, AR 72764
(@ Springdale/Fayetteville Line)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Bob F. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Young man who helped me was friendly as d fast.

Robert I. 
Rating:
5.0

Customer did not leave a comment.

OLGA T. 
Rating:
5.0

Customer did not leave a comment.

CARSON N. 
Rating:
5.0

Thanks Dedrick! :)

lisa H.  |  First Impressions 
Rating:
1.0

Paid two months of rent in June for July and August. In September went to the facility and paid for September. Then on September 3rd corporate took two months rent out of my checking account saying we were two months behind. But according to the general manager we were current and had never been behind otherwise we would have been charged $60 for two months late fees and $50 to reinstate our storage rental. That never happened so obviously the guy that took the two month payment didn’t show it on the account with uhaul corporate.

Clint K.  |  Overall Experience 
Rating:
5.0

They tried to tell me I would have to pay for dents and dings that were on the truck prior to me renting it

Ronie S. 
Rating:
5.0

Have cruise control installed on your trucks. Reduce driver fatigue and improve fuel efficiency.

PAUL L. 
Rating:
5.0

I used an auto dolly for my car. The straps for the tires worked well but not the chains. One chain had a rubber keeper that kept the s-link end secured. The other did not and came loose. It dragged on the pavement. More important, it would not have kept the car in place if the strap gave way. You need to make sure that all chains on all equipment have keepers, in good condition, or other devices that keep the chains in place. I have pulled several trailers recently and many of the chains did not have keepers.

Nicholas C. 
Rating:
5.0

The manager is awesome! Would use again for sure!

Darcy M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

Make sure the inside and windshields of newly rented vehicles are clean... that's the very least. But, I do realize people simply are lazy and dont want to work. Seems to be everywhere. So I know it's not y'alls fault. It's the damn Gov paying people to stay home.

BRENDA S. 
Rating:
5.0

Very pleasant and accommodating. Quick in and out.

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

Oscar P. 
Rating:
5.0

the customer service is perfect, varieties of equipment that adjust to need.

RAFAEL A. 
Rating:
5.0

Customer did not leave a comment.

NATHAN C. 
Rating:
4.0

Customer did not leave a comment.

JOE O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

KYLE J. 
Rating:
5.0

Everybody knows moving sucks your people at least made it somewhat bearable

Loretta K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Brandy M. 
Rating:
3.0

The equipment(6'x12' trailer) I reserved wasn't on site so they gave me a different one. The guy unofficially wrote down the new one and wrote his initials. I return the equipment less then 24 hours the next day. The guy said he would take care of it and I didn't need any paperwork. I get a phone call 4 days later saying it wasn't returned yet. UHaul needs to train their employees on finishing up paperwork so their customers don't get blamed for things their employees don't do. This is the second time UHaul has done this to me. The first time was back in 2017.

CODY W. 
Rating:
5.0

Customer did not leave a comment.

michael s.  |  Overall Experience 
Rating:
3.0

The only thing I had an issue with was I was unable to rent the truck for an additional day due to it was already rented out to someone. which I understand. I would definitely re-rent from you all and recommend to others

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
1.0

The employee put insurance on my order even though I said I didn't want it three times - once in store via the keypad and twice online. He said he failed to verbally ask because "Things were going so smoothly". The check-in process is incredibly slow and there were people waiting behind me in line the whole time. I had to provide my credit card three times (once online, once in store for the initial order, and once for the price adjustment to remove the insurance). The employee wasn't able to remove the insurance but adjusted the price of an appliance dolly to get me back to the correct price.

Derek R. 
Rating:
5.0

Customer did not leave a comment.

stacie H. 
Rating:
5.0

Customer did not leave a comment.

Vonda K. 
Rating:
3.0

Talked to 1 person they said they didn’t have the size unit I needed and my wife talked to someone else and they found the unit I needed 😏

Curtis W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

The new manager,Dedrick (I think his name ?) is wonderful. Truly cares about customer service. He also has a staff that are all helpful and friendly as well. I would recommend this location and I would use again.

Kale L.  |  Overall Experience 
Rating:
3.0

The area where equipment is supposed to be dropped off, is too dark. Lights should on both sides of this area. I was alone and had to get out of my vehicle several times to take pictures of the equipment in order to complete the online return process. 2 different people walked through the parking lot close to me (1 appeared to be homeless). I felt unsafe. There are areas of the parking lot that have much better lighting.

Sherrie T. 
Rating:
5.0

Customer did not leave a comment.

Herbert V. 
Rating:
5.0

Everything was great. Easy to pick up, easy to return and the vehicle worked great. Thank you!

Christopher G. 
Rating:
4.0

I was hesitant to leave the keys in the dropbox despite using U-Haul Truck Share 24/7 because the padlock on the keybox was visibly unlocked. I didn't want to leave the keys in an unsecure location.

Michael M. 
Rating:
3.0

up grade the computer network

Terry S. 
Rating:
3.0

Well when I went back and return my trailer the guys look like they were mad I tried to be friendly but they feel like it they don't care

RUBEN C. 
Rating:
5.0

No improvement needed as the manager was awesome to address our needs.

ANNMARIE B. 
Rating:
5.0

Very helpful both in the pick up of the storage unit and the dropoff of the truck and trailer.

David H. 
Rating:
5.0

Customer did not leave a comment.

MARK RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

VALORIE P. 
Rating:
5.0

Customer did not leave a comment.

Diana H.  |  Overall Experience 
Rating:
5.0

My reservation would not link to app and caused issues trying to monitor process and return the vehicle.

thomas G. 
Rating:
5.0

Customer did not leave a comment.

ALAN B. 
Rating:
4.0

We really, really love this UHaul location. The personnel are down to earth, and willing to listen / work with us.

Jared D. 
Rating:
5.0

Customer did not leave a comment.

BATES E. 
Rating:
1.0

Be on time for the appointment.

Joshua L. 
Rating:
5.0

Dedrick was real nice, and very helpful. He was willing to listen, and address any concerns. He also provided effective solutions, when it was necessary.

Walter H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN K. 
Rating:
2.0

Equipment properly maintained. Prompt service.

Victoria E. 
Rating:
3.0

It was easy to reserve online. But, the service was very slow. Several people were in line with 1 customer service agent. I reserved my trailer for 345pm and did not get drive out of the parking lot until after 430pm. Got to the mulch place, it was closed but the employee there took pity on me seeing that I rented the trailer and filled up my trailer with mulch after her working hours. She even gave me a discount!! Now, THAT is customer service. I will definitely return to the mulch business!!!

SHELDON R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

The worker at twin city Uhaul in Springdale was so courteous and professional. He was wonderful and is a great asset to your business.

Ashley S. 
Rating:
5.0

very nice they were open on labor day

Donnie C. 
Rating:
5.0

Customer did not leave a comment.

SHANNON G. 
Rating:
5.0

Customer did not leave a comment.

SHANNON G. 
Rating:
4.0

No one was present at this location to talk to even though it was in working hours.

Mary Valerie L. 
Rating:
5.0

It's been a pleasure using this location over the years. Thank you.

CARL B. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

JANIS-MARIE H. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

The gentleman who worked on Saturday morning (09/04/2021) is an excellent staff. He is patient, he he had the know how, and was just decent to his customers.

Nnamdi E. 
Rating:
5.0

Great customer service- highly recommend

Warren N. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Everything was great until we got our loaded truck on the road. At between 90 and 100 degrees ( outside ) the air conditioning did NOT work, the brakes were going out and it would barely go 60 miles per hour. This was a cross country move, not an in town move. I spent a lot of money on this rental and was not happy at all. I'm sure I wont get any refund and because of this I wont use you again.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

I always rent from this location because they usually have everything I need and the trucks are clean. This time was by far my worst experience. I had reserved an appliance dolly but when I picked up my truck they were out. The guy helping me with my transaction was very apologetic but the guy at the other end was a jerk when I made a comment about what us the point of a reservation. When I got in the truck there was something spilt all in the cup holder. Once again the guy who had helped me came out and cleaned it up. On top of that the truck was filthy on the outside, like it has been driven through mud which is not a big deal but the windows were so dirty with something that at times it was hard to see. I will still use this location because I know every business has rough days Ave I'm sure that's what happened hete

MICA P. 
Rating:
5.0

Customer did not leave a comment.

Nelson W. 
Rating:
5.0

If personnel would inspect equipment better.

Cory F. 
Rating:
4.0

Customer did not leave a comment.

carl k.  |  First Impressions 
Rating:
3.0

Make sure that online inventory matches in store inventory

MARIA M. 
Rating:
5.0

Customer did not leave a comment.

Brigitte S. 
Rating:
1.0

Overcharged. Charged my card multiple times and as a result I spent about as much time dealing with the return as I did actually using the truck. No one bothered to explain that that the 20 dollar rental fee was actually 79 dollars so I am now fucked on food. I am a disabled veteran and I live on a very fixed income. I would never have agreed to this had I known that my total would come out to 109 dollars for a truck rental that I agreed to pay 20 dollars per day for

Colin L. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Your manager is Outstanding! He handles multiple tasks and customers with a smile and respect. Great guy, but he may need help!

Nicholas C. 
Rating:
5.0

The staff was great.They got me into the truck I wanted which I appreciated. Truck was dirty because it was turned in while they tried to help me. I do not fault them,I applaud their efforts to accommodate me. Thank you!

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

MECO M.  |  First Impressions 
Rating:
5.0

Great storage unit, Friendly staff and exactly what I needed. I felt safe going to and from the storage unit.

Madison S.  |  Overall Experience 
Rating:
1.0

AWFUL. Second time we've reserved equipment here and they have not had it. Terrible customer service, inconvenient, dry staff, poor facility. If I could give it zero stars I would.

Victoria S.  |  Overall Experience 
Rating:
1.0

was supposed to be contactless pick up, definitely not the case. went to the location two times, first to get the truck, second to pick up more boxes. had to locate employee out in the yard to get someone in to help with the people waiting in the lobby. employees had the attitude like they could care less about people.

Carl A. 
Rating:
3.0

Customer did not leave a comment.

Jorden R. 
Rating:
5.0

The guys Springdale uhual at TWIN city are the shizznits!!

Sifredo A. 
Rating:
5.0

Customer did not leave a comment.

ROXANNA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MALCOLM K. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Called to set up autopay and they didn’t do it so we got charged a late fee when it was time to pay.

Crystal M.  |  Overall Experience 
Rating:
3.0

Everyone was friendly and helpful. My only complaint is I requested a storage unit located ground level because I'm storing large appliances and was told there was one available. when I checked in after paying I was informed it was upstairs. I'm a small woman and had to move them upstairs.

Amy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Extremely helpful! Super nice! Thanks for the help!

Melissa K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Mr McBride was very courteous and very helpful in getting my car dolly hooked up, an excellent choice for your general manager. When my needs are for something in the uhaul category, you can be sure I will come see you.

Johnie H. 
Rating:
1.0

Employees were poorly trained didn't even know how to hook up the trailer and didn't check the lights

Robert H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY E. 
Rating:
5.0

Customer did not leave a comment.

Chester J. 
Rating:
5.0

The person was very helpful and very friendly. I was very happy with my service.

Joyce W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kayla S. 
Rating:
5.0

Staff is very friendly and a tremendous help to get me on the road. Recommend them to all my friends

Phillip T. 
Rating:
2.0

The personnel at this location did not acknowledge me when I arrived and spent the time talking to each other and ignoring my presence

Eric V. 
Rating:
5.0

todo muy bien exelente

yoel f.  |  Overall Experience 
Rating:
5.0

I requested a convenient drop off location when I made on line reservation , but was told at the time of rental pick-up that location was not in uhaul corp computer. I received text following day with new drop off address where there is no uhaul dealer. Waited on hold nearly 30 minutes to talk to a representative. 2nd recent bad uhaul experience. Hoping corporate upgrades computer system. Or wish there was alternative

RONALD R. 
Rating:
4.0

Manager and staff were very friendly and helpful!

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Darrell H. 
Rating:
3.0

The employees that helped me load and unload the trailer were awesome!

Bradley G. 
Rating:
5.0

Your online pick up does not work easily or for me at all I had to go inside and get help

Richard R. 
Rating:
1.0

Have my reserved UHaul available. It was rented to another even though we reserved several weeks in advance and called to confirm two days prior to pick up. Caused significant unnecessary stress for our move!

Anjanette O. 
Rating:
4.0

Customer did not leave a comment.

TONY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kery S. 
Rating:
5.0

The drop off experience could not have been easier.

JEFF D. 
Rating:
5.0

Booking/ Reservation process is very long and time taking online phone service is very bad most of the time no answer or wrong reservation any location mostly “No equipment available “ go physically yes you get it.

Shahzad S. 
Rating:
5.0

Friendly staff. Need to have ypdated pictures when there is damage or dirt. I cannot expand the pics in order to see the pictures

SAMANTHA B. 
Rating:
5.0

Customer did not leave a comment.

Danielle R. 
Rating:
5.0

DeDric is amazing! More than friendly and goes out of his way to help and make sure you are happy and taken care of.

Everardo B. 
Rating:
5.0

Customer did not leave a comment.

Shelley S. 
Rating:
3.0

The check-in experience was awful.

Annette O.  |  Overall Experience 
Rating:
4.0

Dedric was super funny and nice! he was really helpful when it came to getting everything gathered and teaching me how to go about things.

Kimberly L.  |  First Impressions 
Rating:
1.0

The check in process was a joke, I was in line for over 20 minutes, then it took the person a long time to find my reservation, which I did online. I also purchased a lock, that was not there, the General Manage said he was going to go to another location across town and would have it in 30 minutes. When I returned after 4 hours, a new staff was there and i had to explain the situation two more times and no one still had the lock. Move my things in and still no lock. My husband had to run to Walmart for a lock and still made it back before the General Manager. Austin the final person that helped me was very nice and seemed genuinely sorry about all the issues and refunded my money for the lock. Nice facility, but the management was a joke. This was the worst customer experience I had in a long time. Moving should be the hardest part, but checking in to U-Haul was the hardest thing.

Annette O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark D.  |  Overall Experience 
Rating:
5.0

Great staff ! Very polite and professional.

finish l.  |  First Impressions 
Rating:
2.0

My reservation was given to another customer and it took 45 minutes to get it straightened out. Additionally, the process for our storage unit was not well explained plus it wasn't even accessible when we initially wanted access.

Victoria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONYA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  Overall Experience 
Rating:
5.0

Thank you

MARY D.  |  Overall Experience 
Rating:
5.0

Good price and services

Jesus G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dakota r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Y.  |  First Impressions 
Rating:
5.0

They have good deals and very happy I went thru uhaul for storage and moving truck.

Laura I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebecca L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheri j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leander S.  |  First Impressions 
Rating:
5.0

Good customer service

Jackson A.  |  Overall Experience 
Rating:
5.0

I appreciate how helpful everyone was The manager went above and beyond to get our u-boxes delivered and picked up in a timely manner. The manager was always helpful when we came in. The staff were also attentive. They even helped me open my storage door that was too heavy for me. 'The u-boxes were a handy way to move from Oregon to Arkansas. The process took 6 months from the time we loaded 1st box (we used 3) until we just cleaned out storage unit this week. Thank you so much!

Debby T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antwione C.  |  Overall Experience 
Rating:
4.0

Overall great, there was a small disconnect between the U-Haul corporate site and the franchised location which the staff resolved promptly. - I didn't know I needed to check in first with my code then I could input the code by the entrance to gain access to the facility.

Gregory W.  |  Online Move In 
Rating:
3.0

I came to rent another unit same size/temp control. New guy was trying to be helpful but: rented me non climate ,moved me out of my several year unit (he asked if I wanted to take care of nearing rental fee) but rented me another unit.Noticed charges were wrong and called.. spoke to manager, he said would take care of.. got notification but money difference has not hit account.. I think it’s $5 and truthfully after moving things from one unit to another I am done dealing with it. Do not want anything’ or want to cause trouble as life is too short

WILLIAM D.  |  First Impressions 
Rating:
5.0

Freddie was kind, funny and great to work with. Thank you!

Rachel M.  |  Online Move In 
Rating:
1.0

The workers did not know what they where doing. It was like they where running around with their heads cut off. There was a line out the door and the computers kept losing people's orders. I was charged twice for one thing.

Misty b.  |  First Impressions 
Rating:
4.0

Stairs + stuff = sucks

Rebecca L.  |  First Impressions 
Rating:
5.0

Great customer service, after a busy day. Great communication and greeting. My husband and I we appreciate all your help. Thank you.

jeffery g.  |  First Impressions 
Rating:
5.0

Gretchen was helping a customer before me and checked in with me a few times letting me know she would be with me soon. She made the process quick and easy and was so nice!

hayley c.  |  First Impressions 
No reviews have been submitted for this location.

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