Customer Reviews for U-Haul Moving & Storage of St Cloud

5,567 reviews

126 SE Lincoln Ave   Saint Cloud, MN 56304
(Located on Lincoln Ave and Highway 23)

(320) 251-3763

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(320) 251-3763

126 SE Lincoln Ave
Saint Cloud, MN 56304
(Located on Lincoln Ave and Highway 23)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DALE W. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FREDERICK H. 
Rating:
5.0

Absolutely nothing!!! 💯

SHAWN C. 
Rating:
4.0

Advise work staff in direct contact with customers to wear a face covering and refrain from using vulgar language. Was very upset with the very foul language your associates use.

BRIAN S. 
Rating:
5.0

Dante (I think that's their name) has been super helpful every time I've been there! Have rented trailers there multiple times and have always had good service.

Meghan P. 
Rating:
5.0

Customer did not leave a comment.

MAKALA S. 
Rating:
5.0

Customer did not leave a comment.

jason w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Wally T. 
Rating:
5.0

The employees working were generous and helpful. Would definitely rent from this location again

Brandon A. 
Rating:
5.0

Thanks for all your help

LORI V. 
Rating:
1.0

Need to improve Employee training for customers

Dale W. 
Rating:
4.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Quick and easy pickup and drop off. Friendly and personable staff. Always a happy customer here

CODY S. 
Rating:
5.0

Very good overall!

BRUCE L. 
Rating:
1.0

Showed up rented a car dolly that was covered in snow Including the ratcheting straps all frozen in ice and junk…. I leftand then returned to the store less than 45 minutes later because the car wouldn't go into neutral so I needed the trailer not the dolly …but the manager on duty told me in an “asshole voice “tough luck and then I would have to pay for both. I said I guess we're done here for the night since you don't want anything to do with your customers and left. As a frequent customer I want to refund please….. rectify this ! 320-221-2102 that employee should be fired I don't know if you treat all of your customers like that but that's trash!!!!!!!

JULIUS K. 
Rating:
4.0

Customer did not leave a comment.

ALICIA T. 
Rating:
5.0

Very friendly service!! Everything went very smoothly!

brent B. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
4.0

The young man that checked us in when we returned the van was very pleasant. Very nice van to drive.

DELLAMAE H. 
Rating:
5.0

Customer did not leave a comment.

karen m.  |  Overall Experience 
Rating:
5.0

i just want to say thank you for the personable service you provide. Maybe people out there still really do care about their fellow man? Juust maybe🙂😎.....

mELISSA W. 
Rating:
3.0

Customer did not leave a comment.

Candy A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT L. 
Rating:
5.0

Not much. It was really smooth

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Everything went well.

Ashley F. 
Rating:
5.0

The customer service person at this location was very knowledgeable and helpful. Wonderful customer service.

TIMOTHEUS K. 
Rating:
5.0

Customer did not leave a comment.

FARON F. 
Rating:
5.0

Wednesday December 22nd When I dropped off They were really Nice And respectful And had conversation with me I would recommend Them two that were there To anyone

dale W. 
Rating:
5.0

Customer did not leave a comment.

jon A. 
Rating:
4.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Sean O. 
Rating:
5.0

Drop off was quick and the staff was friendly and helpful. Great experience all the way around!

JODE S. 
Rating:
5.0

Top off the fuel tank so we know how much to put back in when we return it.

Matthew N. 
Rating:
5.0

Great customer service vary helpful 👍

marc H. 
Rating:
5.0

Nothing.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Nothing you guys did a great job , excellent customer service ,friendly representatives at U-Haul ,and it was a great experience thank you very much

SARA J. 
Rating:
4.0

Have all damage marked on vehicles and have mileage and gas levels correct on the contract.

Raven S. 
Rating:
5.0

Customer did not leave a comment.

Jamie O. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

CHAD K. 
Rating:
5.0

Customer did not leave a comment.

Melanie T.  |  First Impressions 
Rating:
5.0

Ben and Andrew were great and kind. The u-haul Google page has the wrong hours

logan t.  |  First Impressions 
Rating:
5.0

Everything was great. The dude that helped me out was awesome & made the experience super easy & convenient.

Zachary E. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

SHANNON M. 
Rating:
5.0

Customer did not leave a comment.

Lana W. 
Rating:
5.0

Nothing. Your guys came out unhooked the tow dolly for me since I am disabled. And they were very helpful with extending our time a few hours do to having to unload and having problems getting into the storage unit. The assistance manager was very helpful in refunding a day's rental when a agent inadvertently charged me an extra day.

BEVERLY O. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Employee went above and beyond to ensure my satisfaction!

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

nicholas N. 
Rating:
5.0

Nothing

AHMED I. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Staff very friendly, felt like we had someone on our side.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES V. 
Rating:
4.0

Customer did not leave a comment.

ROBIN O. 
Rating:
4.0

Customer did not leave a comment.

Donovan A. 
Rating:
4.0

On the negative side, the truck did smell like cigarette smoke until it was aired out a bit. On the positive side, I appreciated the help of the front desk guy (I'm not sure what his name is) who helped me at both rental and check-in.

Jennifer W. 
Rating:
5.0

Very nice Thank You

James R. 
Rating:
5.0

Customer did not leave a comment.

Mohamed C. 
Rating:
5.0

Customer did not leave a comment.

DONOVAN J. 
Rating:
5.0

The back door latch was hard to open.I needed a steel bar to release the hook to open the back door.I told the worker. Other than that I was very satisfied.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Travis T. 
Rating:
5.0

This is the best run U-haul center we have ever used! We have rented all over the country & none compares to the efficiency, organization & cleanliness that this operation has, along with such pleasant people to deal with when renting a vehicle. This is a ten star ⭐️ operation. David Peterson Saint Cloud, Mn

David P. 
Rating:
1.0

This transaction was a disaster from the beginning including having the wrong date for delivery of the box to my house from being five days late arriving at my destination with no explanation. I would not recommend for a move unless you want to spend time on the phone tracking your shipment when it is late. In addition they started charging me another month's rental because they had their box numbers mixed up and again I had to do calling to get things straightened out and delayed in crediting me for their rental box error and refund for the box arriving late to its destination.

Marge N. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
2.0

I did not authorize any CDW coverage for $140. I would never as my insurance covers it all. If it is not removed I will be disputing the charge on my CC and we will have a fight. This is totally wrong on your part to have charged this as I did it on line and said no to it. Please advise this will be credited by Friday or I will dispute the charge. Thank you.

Eric B. 
Rating:
5.0

Thank you for being so active accommodating when there were changes made due to vehicle breakdowns.

RONALD F. 
Rating:
5.0

Andrew is fantastic at his job. Great customer service!

TODD F. 
Rating:
5.0

Fantastic

ERIC M. 
Rating:
2.0

Customer service is not a strength of Uhaul. The process of picking up and dropping off is far too long and getting help is difficult. If there were other options, I would definitely try them. However, lack of competition is no excuse for poor customer service. The time of your customers is valuable, especially during the stress of moving.

Kimberly W. 
Rating:
5.0

Michelle was great!!

LORI S. 
Rating:
5.0

Everything was ready to go when I arrived and customer service was adequate for my needs.

Shane M. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

We extended the time with the truck by 3 hours. And we're billed $40 for an extra day. It isn't the locations that make uhaul suck as a company. It's the fucktard designed policies

VERNON L. 
Rating:
4.0

Customer did not leave a comment.

JERRY G. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

All is good

Siraj S. 
Rating:
4.0

Customer did not leave a comment.

Chelsey J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie S.  |  First Impressions 
Rating:
5.0

Nothing to improve. The experience was all good. The rates were very inexpensive.

Dan J. 
Rating:
5.0

Great customer service great workers great people thank you guys

Allyson G. 
Rating:
5.0

Customer did not leave a comment.

AMANDA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNN A. 
Rating:
5.0

Keep up what you are doing, great customer service and very personable staff

RANDAL T. 
Rating:
5.0

Mike was awesome person at checkout needs to be a little more pleasant

SHEILA M. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE H. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY L. 
Rating:
5.0

Michael, the manager, goes above and beyond to be helpful. Every company should be so fortunate to have an employee like him.

CATHY C.  |  Overall Experience 
Rating:
5.0

Nothing !

Dale N. 
Rating:
5.0

Customer did not leave a comment.

KENDRA M. 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

The people at the location were fine. The U-Haul process is broken. It's very frustrating to make a reservation at one location and get a confirmation for a location elsewhere that is completely out of the way. Also the trailer had a blinker out and when I told the agent, he said well we don't have any other trailers what do you want to do? We really had no choice at that point but to drive a trailer without a functioning signal.

THEODORE C. 
Rating:
5.0

Very happy with the way they treated me good customer service

Marc R. 
Rating:
5.0

Customer did not leave a comment.

Wendy J. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Dorothy J. 
Rating:
5.0

Good

XAFIER M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

KATHY W.  |  First Impressions 
Rating:
5.0

I love this place..

CONNIE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ikeia B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHY C.  |  First Impressions 
Rating:
2.0

Was misinformed on the availability of storage, even after had a confirmed reservation.

Daniel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dan d.  |  First Impressions 
Rating:
2.0

The trailer I reserved to haul my vehicle did not have working taillights which caused me to make 2 trips instead of one way. Also , I could not haul my vehicle and it is still in my original location

Lesley F.  |  Reservation 
No reviews have been submitted for this location.

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