Customer Reviews for U-Haul Moving & Storage of Stratford Sq

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Stratford Sq

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Daniel T. on

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KAREN P. on

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Stephanie A. on

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Dawn B on

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Very confusion at times with the movers U-Haul did not seem to communicate with each other. But it all turned out good. Pray not to have to move again but would go with U-Haul again.

KEVIN F on

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Jeffery and team were awesome!

GUNPAL S on

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good customer service. really helpful staff

leah s on

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The staff was nice and friendly and very helpful with closing the ubox. The was a struggle with closing the ubox while it was on the trail but once it was off the ubox was easy to open and close.

NEIL J on

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The GM, Jeff, was very helpful in expediting the registration process. He helped me to select the proper lock for my unit, and was detailed in explaining storage protocol as well.

EBONY B on

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Jeff the Manager over at this storage unit facility was AMAZING. He was very patient and very professional anytime I needed assistance with regards to my storage unit.

YVONNIE C on

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Very friendly, organize, professional staff. Clean facility.

KELLY R on

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the location is remote in a sense. the office staff are excellent!

JEREMY Q on

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Great service and easy access

VINCENT A on

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Uhaul self storage unit 5x10 locker.

RIC F on

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awesome General Manager who went above and beyond to help my family-thank you -The Federighi`s

NELSON P on

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Fine

WILSON L on

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I especially appreciated the 24-7 access that we sometimes need.

DONALD S on

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Very nice and priced well

STEVEN L on

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Thanks!

JURA F on

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No complaints -- very easy to use.

VLADIMIR K on

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Very unfriendly and not helpfull staff! Other u- haul experience was good except this facility.

JERRY L on

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Good

AMANDA H on

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It was a mouse in the storage room.very dirty looking

MARGARET D on

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Very helpful staff, thank you!

VITO B on

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Was very good, 8 out of 10 with 10 being the best possible!

RICHARD T on

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service was excellent. The staff was very helpful and friendly

TYLER K on

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The man at this facility had absolutely no problem helping me move my tool box, very good guy.

WALTER D on

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property got rusted in strorage, was not told of possible leak in storage ben

NARWEETA L on

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I loved how I was treated there the peoples that works there are the most friendly people ever

NARWEETA L on

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I loved how I was treated there the peoples that works there are the most friendly people ever

TYLER K on

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Site manager was very helpful!

BOB L on

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Facility is well kept. Agent was helpful despite being busy with other customers. I was quite pleased with this location`s service.

JERRY H on

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there is a need for water at that facility/soda michane

JUAN O on

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Is close to town, promices are well kept with knoledgeable personnel. prices are considerably lower than other similar bussiness.

JESSICA E on

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From the time I walked in the door until the time I walked out I experienced nothing but rude attitude filled individuals. Customer service is not a priority there needs to be some training done

MARK S on

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Was able to get the unit I needed unit with a very short notice, staff was very helpful.

WALTER D on

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work long hours would like access at later times

NORA L on

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We paid all charges in advance and informed manager Shelby our move out date but she didn`t close my account. And keep sending bills very poor customer service.

ROBERT B on

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I do have a complaint but it is with the truck.

BETTY H on

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Found the people very helpful - especially for a novice

KEVIN D on

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My unit was completely frozen with ice covering the entire road. The staff seemed disturbed when I asked if they could salt around the unit so I wouldn`t slip moving items I or our.

JURA F on

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Shelbe was very helpful and efficient throughout the whole process. Would highly recommend this facility to anyone.

CARL C on

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The overall experience was excellent! Thank you!

RANDALL C on

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Everything was very good and easy access when needed

NORMAN S on

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We had a great experience and Nick Peterson was very friendly and helpful.

ROSA M on

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the young lady that attended was very polite and informative.

VANESSA D on

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Other Uhaul trucks always in the way, and front gate side door always left open which ANYONE can just walk into the storage facility. But move in and check out was a breeze and staff was friendly.

LANCE A on

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I will tell every person I know never to use U-Haul again.

JOSEPH C on

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very good

CHRSTINA S on

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Friendly helpful

DOUGLAS S on

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Key never worked in gate even during hours. Workers never answered call button. Always felt rushed when needed something and like I was an inconvenience.

ASIAH C on

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Other than the rate increase I had no issues with this storage facility. All the staff is always friendly and happy.

JOHN B on

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n/a

ANNA MARIE W on

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Thank you, kindly.

CHRSTINA S on

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Friendly helpful staff. Very polite and accommodating.

ROBERT H on

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a average facility.

MICHAEL M on

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staff needs to be trained better as well as learing how to offer better customer service

CYNTHIA S on

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Really helpful and knowledgeable staff. Very much appreciated.

BELINDA F on

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Everyone was very helpful

JUSTIN L on

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I used a storage unit for one month and when I went to pick up my things to move into my apartment my mattress and boxspring were soaked from rain. The mattress began to develop mold.

ELIZABETH B on

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I was glad to be informed that my car hitch was not well attached at the location from which I came as I will hold them responsible.

CLYDE M on

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Very expensive, but it was close by.

JEROME D. M on

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We had U-haul for almost 5 years, in that 5 years 4 of the years we couldn`t get into our unit since the spring was broken but we kept continued to pay.

TIM G on

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MARSHA L on

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Great staff. Very accommodating and friendly.

SAMANTHA T on

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Shelbe Kuder gave us problems. She is a terrible manager, rude, unorganized, and mean to her workers. I`ve heard from an employee at the location that she leaves without clocking out.

DENISE D on

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Your services to us were exactly what we needed and wanted! I would not hesitate to use your services again! Thank you :

JOHN N on

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We have been customers for nearly 8 yrs. We were treated with zero respect in our last transaction and will NEVER return.

ABBY S on

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Good manager, fine storage, but Uhaul can be a frustrating company. Also - rat dung and ants in our storage unit.

JOSH M on

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Overall a decent facility. Just seemed a little old. I do like the staff. They are helpful.

ANDREW S on

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Not bad. We will see whether or not my stuff gets damaged.

ELLEN C on

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UHaul Hanover Park IL customer service is excellent esp. Shelbe Kuder, who is always helpful and going out of her way doing extra mile to make sure the customers needs are being met.

SCOTT C on

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Shelbe Kuder was very helpful and informative with everything from start to finish.

JOEL B on

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Very professional.

KENNETH B on

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Excellent overall experience.

JEFF N on

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VERY FRIENDLY

CORY A on

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VELMA J on

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I wouldn`t change a thing.

VELMA J on

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I wouldn`t change a thing.

LENZLEE R on

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Ryan was very helpful. Great service at this location. I highly recommend it.

SUZANNA E on

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Storage unit was accessible and during convenient hours. Never had a problem.

VANESSA D on

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2nd time changing rooms in 2 days. But very pleased with this unit. Staff was friendly and actually showed me to this unit. Unike night before.

VANESSA D on

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Came in on moving day, office was closing at current time. No1 showed me 2 room or helped w/ the doorlock. Room was small w/ no light. Had to come back to change rooms.

RYAN O on

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Ryan the manager was very helpful. He is a great employee for UHaul.

DANIAL A. K on

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UHAUL manager on site was very helpful and took care of me immediately

JUHA V on

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great service

RYAN O on

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The guy that helped us was extremely nice, which was good after a stressful move. We appreciate that and that`s why we choose Uhaul every time we do this.

RICHARD H on

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Very friendly and helpful staff!

MARK H on

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Hours of the facility were limited . sometimes you have to load or move at night, otherwise, i enjoyed having my items store there.. thank you

KARAN B on

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Employee was courteous but the manager was rude to me and the employees. Making rude comments and degrading an employee right in front of me and other customers.

KAYCEE M on

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The guys that work at this location are wonderful. They were very helpful and kind. I will recommend this place to everyone!

SANDRA G on

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excellence service well maintenance.

MICHELLE S on

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The facility seems secure and staff was nice and helpful.

JOAN K. N on

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The light bulb was burned out on initial renting of storage fb000. I moved in the space in the dark. The employee never offered another storage or an upgrade. The staff was friendly.

TIM G on

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the ice in the winter was a problem, had to chip out my storage unit several times over the last 3 years. some waterdamage on my stuff occurred, but not enough to claim..

ROGER W on

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great friendly efficient

AHMED H on

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I have the worst exepreince ever, and will not recommend you U-Haul to anyone.

JAQUELINE E on

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Took 1 hour to get a storage locker- I had to wait until the trucks rental people were taken care of. Lockers were rusty and had rodent traps in them.

LISA M. J on

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It was very good.

EUGENIA B on

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Ryan was very friendly and helpful.

DEANA M on

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Friendly helpful staff

SUSAN K on

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It seemd to take a long time, but the gentleman who helped was very attentive and professional.