Customer Reviews for U-Haul Moving & Storage of SW Portland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of SW Portland

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Dani D. on

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Let peaple leave vehicles at locations near the location wete their locations.... This would really make a help.

TIMOTHY A. on

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Check for returns and inform them of changes to fees. There was not any communication on new policy changes.

Justina L. on

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nothing

Kathy C. on

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I have rented here at least 6times and every year it gets easier,faster and better vehicles and process and representatives! Streamlined online reservations and drop-off is a breeze!

Jeffrey H. on

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Very fast, professional and nice staff

Robert C. on

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Larry is awesome! Thank you

Timothy B. on

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I had my vehicle that was towing it originally break down & had to swap SUV’s. The other one was the original that I tow with so I used that. Before I used it, I called your customer service and told them. They were great all in all, it just would’ve been nice to get a text or email that uhaul new my Montero Sport LS 4x4 I’m using now instead of my new Jeep Cherokee. But an easy great rental. Thank you!

lois D. on

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Renay R. on

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Brian B. on

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erik s. on

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Tracey W. on

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James B. on

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The driver side tire was very low on air. As soon as I put my load in the trailer the tire was 90% flat. I had to spend a substantial amount of time filling the tire up. This was terrible, and wish it was checked before I picked it up.

Hunter P. on

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BARNETT S. on

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Travis T. on

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Brenda L. on

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Brand new van was the best. Thank-you for getting me in and out so quick.

TERRY R. on

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The entire experience was positive..

DENNIS F. on

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fast friendly service

Anna K. on

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Thanks!

Steven C. on

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Have used this location for years. Early check in really speeds up pick up time.

Elia M. on

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Kevin S. on

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Peter D. on

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James P. on

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Mary G. on

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The employees were so helpful and and kind, using a dolly to help me with a load that was too heavy for me to carry. They work very efficiently but I did not feel rushed.

Gerald V. on

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Your automated phone system sucks. Having to wait 15 minutes to talk to a person is unacceptable. When I did get through the employee was helpful but customers should not have to wait that long to speak to a live individual.

Lana B. on

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Shawn D. on

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Lisa B. on

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David H. on

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Excellent service

Drew B. on

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Rented storage space, was supposed to have 24hr access for the evening. Got there later that night with full truck and help, access denied. Now have truck parked at home for unnecessary extra days

RUSSELL B. on

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Staff was very helpful

Priscilla G. on

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Very helpful and accomodating

Teriko M. on

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Need some additional help near 5pm for closing. The team got it all done, but it was stressful near the end of day to get in the storage locker correctly during closing.

Phillis T. on

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It was an overall great experience and they were very helpful and I am glad I chose them to store my things. I had my grandson with me and they engaged him in conversation and made it fun for him too.

john c. on

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Very helpful and easy to work with staff.

Stephen N. on

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This facility was great. Staff were extremely helpful and friendly.

Alfredo S. on

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The computers seem to not show correctly what storage units are available.

nancy b. on

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TERI M. on

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Check in went smoothly and the staff were quite efficient/helpful.

MARGET A. on

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Everything was fine

MARY O. on

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Always easy to get into my unit. Friendly staff

Stephanie R. on

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Very helpful, knowledgeable and efficient. We were offered a month free storage and the facility are very clean and accessible. Would use them again.

John H. on

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The truck was available at the time of the reservation and the service was excellent from your personnel.

Rita W. on

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Everything was great except for the rolling door. I could not roll it up by myself. Had to always make sure I had someone with me to help get it up.

holly n. on

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Larry and the other manager were so nice and helpful would come back again if needed. Thank you guys

Kristina O. on

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Larry provides organized crime storing stolen property, ignores sexual harassment. moved out 11.29 I have whitness, yet I'm getting emails my storage in going into lein. This is financial fraud.

Pat E. on

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The facility was great but your phone and internet services are worthless. Every time we needed help we had to go down to the facility. Once there the service was great. This was very inconvenient .

Darlle B. on

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I will never use any other company to move EVER AGAIN! I will recommend U-Haul to everyone from now on! They've been more than accommodating with our move. And they have really clean bathrooms too!!

Andrew R. on

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Great job and very happy!

Patrick H. on

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The unit itself was not well lighted.

Shawna R. on

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Incredible service.

Carrie T. on

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big problem with dropoff location being changed after I received my contract. Not online during trip so didn’t see change of location. Could not change dropoffto uhaul storage that had available unit

jayne f. on

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My only negative was that I was charged $40 for keeping the rental truck an hour too long. I wish you had told me that when I turned it in and not just charged my credit card later.

Sam L. on

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Communication was nonexistent. I was told several times I would receive email notifications about the information I requested and never received any of the information I asked for.

Owaiss H. on

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horrible all around service

Kirsten S. on

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You can go ahead and contact me for the full story. I will be moving our storage out by the end of the month AND I will be leaving a nasty Yelp review. I'm am absolutely furious by how we were treated

Owaiss H. on

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When I arrived the evening of my return I was unable to get to the storage unit without squishing myself between cars due to the fact that the gate was blocked and no one came to open it...

jeffrey s. on

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Very convenient experience. Excellent value. I would improve the entry and exit surfaces of the building doors. Wheels on carts hangup and cause things to fall off cart. Need better communication.

David A. on

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Thanks!

Nadine A. on

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Thank you!

Janet G. on

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Great facility and staff.

MELVIN B. on

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Excellent Service. There my first go to.

Colin D. on

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You guys helped me out tremendously, excellent service from everyone there!!!

DANIEL P. on

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The facility is well maintained, and has also seen good improvements in the 8 years that I had a storage room. Security is taken seriously here, which isn’t always the case elsewhere. Staff is nice.

Cindy F. on

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With the exception of dealing with the local police, regarding an alarm in the facility was going off, because I was at my unit in the middle of the night, all of my experiences were positive.

Jonathan R. on

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Fantastic customer service at the store.

Julie T. on

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I was very pleased with the facility and staff. The staff went above and beyond to help me out when I was in a jam. The only drawback was limited space for pulling trailers in and out to load.