Customer Reviews for U-Haul Moving & Storage of Terre Haute

3,622 reviews

4111 Wabash Ave   Terre Haute, IN 47803
(E Of Fruitridge next to railroad tracks)

(812) 232-0533

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(812) 232-0533

4111 Wabash Ave
Terre Haute, IN 47803
(E Of Fruitridge next to railroad tracks)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Employees were professional and efficient.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

PAUL D S. 
Rating:
3.0

Fabreeze the inside of the vehicle, smelled of cigarettes.

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

LESLIE R. 
Rating:
5.0

The person who waited on me was great.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE K. 
Rating:
4.0

Employee was knowledgeable of the business....

WILLIAM D. 
Rating:
5.0

Employees were very courteous. Keep me informed as I waited. Went out of his way to help.

Jane H. 
Rating:
5.0

Customer did not leave a comment.

ALICE H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK T. 
Rating:
5.0

Customer did not leave a comment.

Christian K. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE P. 
Rating:
1.0

The equipment is old but it runs and gets the job done. It was clean - I truly appreciate that. The whole check in and check out on line was time consuming. The person at the initial check in site was not there - I spent over an hour trying to check in - finally got through only to have issues with the lock.. I was transferred to another site 3 miles away. Fortunately, there was a live person who could see the issues (online) fix it and have me on my way. Not a great way to start a moving process. Overall - the job was done. Good IT support - but wait time was 44 min long. : (

Pearl M. 
Rating:
3.0

Would not help me extend my rental for a couple of extra days when I picked the truck up. Uhaul should give an option of how many days you need rather than just saying you get 4 days.

Justin P. 
Rating:
3.0

It took forever to update photos of the vehicle and it was a mess. I've used Uhaul in the past but with the equipment I was given as a rental it was a joke. I would suggest putting that unit out of service until the necessary fixes have been completed. Not very convenient when check engine oil light message on over mileage so you have no clue on miles. The money was NOT worth the equipment rental.

Aisha W. 
Rating:
3.0

Being 1 month late on a storage unit should not mean adding OVER the amount of the storage unit itself in late fees and lock out. Give the customers at least another month to catch up before doing all that while we are in a NATIONAL pandemic and times are hard. RIDICULOUS!! other that garbage, the workers and facilities were great.

Deidra J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE H.  |  Overall Experience 
Rating:
4.0

My belongings arrived safe and undamaged but full of bugs, hundreds of stink bugs.

MARGIEA S. 
Rating:
5.0

Customer did not leave a comment.

cheryl E. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
1.0

Clean the damn truck. I had the pleasure of wasting half my time that I reserved cleaning the truck to a point that I could even get my material into the vehicle. There were soggy fries lining the bed. I had to clean up piss bottles. Absolutely unacceptable. I documented all of this and showed it upon check in, and uhaul had no care that it even took place after being made aware. The staff was also rude when asked for help. Terrible experience

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

JORDYN C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY Z. 
Rating:
4.0

Make sure that email address, and how to use it would help. Online had problems trying to check in . Need more information

GARY E. 
Rating:
3.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Young lady was very competent in her knowledge of the equipment!!

DARREN S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE O. 
Rating:
5.0

Customer did not leave a comment.

LEIALOHA T. 
Rating:
5.0

The truck was clean, but had an overwhelming smell of cigarettes.

Kurt C. 
Rating:
4.0

Idk.. serve coffee I guess :)

Richard H. 
Rating:
5.0

Customer did not leave a comment.

DON M. 
Rating:
5.0

I cleaned driver side mirror and swept out the back of the vehicle

COREY N. 
Rating:
5.0

Customer did not leave a comment.

penny L. 
Rating:
4.0

no comment

Jay K. 
Rating:
4.0

Had no pickups available for next day. The 10 ft. box truck I rented may have been an older model, rode ruff and rattled alot. Customer service was excellent, thanks Greg for helping with reservations over the phone and William who checked me in and out.

VICTORIA M. 
Rating:
5.0

Customer did not leave a comment.

Zachary J. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
5.0

Very polite and service oriented staff who did a great job.

Jessie C. 
Rating:
5.0

Customer did not leave a comment.

MARTIN W. 
Rating:
3.0

Personnel were fine but equipment was not in good condition. Transmission was slipping and ramp was not matched to truck. Ended up taking the truck back early without getting the move completed for fear of the truck breaking down.

Debra T. 
Rating:
5.0

Customer did not leave a comment.

ALBERT S. 
Rating:
5.0

Our experience was terrific. Staff was very easy to work with and the move out was smooth, with no issues. We will be back next year after Rose Hulman year is done. Thank you!

amanda C.  |  Overall Experience 
Rating:
3.0

The truck was very sluggish, the brakes were very touchy and seemed to not want to stop, I put additional gas in the vehicle so not sure why I was charged beyond the miles. Customer service was extremely lacking.

KATHRYN P. 
Rating:
5.0

Rear door was very hard to open and close

HARRY S. 
Rating:
4.0

Customer did not leave a comment.

JEROME C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
5.0

This location was great. However, dealing with U-Haul online and over the phone was a NIGHTMARE!!!!!!!

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Cleda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

Not a thing. Everything and everyone were great.

LESLIE S. 
Rating:
5.0

Everything was great. Smooth fast transition

CHAD V. 
Rating:
5.0

Customer did not leave a comment.

Dustin W. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Very surprised! Check in and out we're quick and efficient. First timer I ever had a good experience with UHaul! Love the on line reservation system

MARY H. 
Rating:
5.0

Customer did not leave a comment.

TAMALA S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
4.0

Customer did not leave a comment.

Lalena B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

ANTON S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Great customer service and good experience overall!

Heather H. 
Rating:
4.0

Fix UHaul's systems! This rental was a disaster with the online services not saving the reservation (4 times), having to wait for about an hour for a representative, them telling me they couldn't handle UBox and so sending me elsewhere, waiting on hold again for someone to manually enter the info, then getting an e-mail confirmation with the wrong dates and having to call back again. When we got to the center a week or so later, THEY DIDN"T HAVE A RESERVATION FOR US. It took them over an hour to cobble together what we had reserved, but they couldn't tell us how much it would cost. So, location great. UHaul-- awful. I will definitely tell people to avoid UHaul.

JACOB S. 
Rating:
3.0

The truck I rented was dirty. The cab smelled of smoke and had peanut butter and jelly on the seats and was just dirty.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

BYRON W. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

nothing, it all was good

BRENT F. 
Rating:
5.0

Customer did not leave a comment.

ANTON S. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
3.0

I told the man who checked me in about how the moving truck ran and how dirty it was when I got it. And they just brushed it off like nothing. I should have gotten a courtesy credit or money back how the equipment ran and all they said was will send it in for a allignment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

CHRISONIA B. 
Rating:
5.0

I had to wait couple of minutes since there was no one in the counter. Other than that everything else was good. Clean, low mile vehicles, parking space for our vehicles. And there are many helpful stuff if you wanna buy...

DINUSH A. 
Rating:
4.0

Customer did not leave a comment.

timothy g.  |  Overall Experience 
Rating:
3.0

Trailer had trash all inside it, plastic forks etc, also door wouldn't close correctly and we couldn't close the door the whole trip and when we got back we notice the cable on the driver side door was tangled up and springs were rusty not oiled, got cable untangled but not being able to close the door was a total waste of our money!!! Jerry and Tammy Hoopingarner

JERRY H. 
Rating:
5.0

Thoughtful, knowledgeable, helpful, and friendly. What more can you ask? The folks at this location were aweseom.

Luanne T. 
Rating:
5.0

Customer did not leave a comment.

marshayle w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna C. 
Rating:
4.0

Customer did not leave a comment.

Wendy T. 
Rating:
2.0

Staff upon return was very rude and wasn't helpful. Needed a paper invoice and she took other customers ahead of me because i just needed a invoice.

KATIE R. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
4.0

Customer did not leave a comment.

SAEED Q. 
Rating:
5.0

Customer did not leave a comment.

Marilyn G. 
Rating:
5.0

Vehicle had body damage to cab, effected looks only. Also cab smelled strongly of cigarettes. Rear door was difficult to open at times but still functional. Overall truck seemed beat up but still did the job I needed to do and price was very reasonable. While driving windshield got a small chip in the very center, looked like a rock chip but no other vehicles were around. Informed manager unpon vehicle return.

JASON K. 
Rating:
5.0

Nothing

Maureen C. 
Rating:
5.0

Customer did not leave a comment.

Earl S. 
Rating:
4.0

My only real issue is that I had to go out of town to rent my trailer, when I have a U-Haul dealer here in Greencastle. It would make sense to me that U-Haul would simply move the equipment so I could pick it up in my town, rather than having to drive 35 miles to pick it up and return it in another town. Other than that, it was a positive experience!

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY H. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Everything went very smoothly for us. I will use these people again.

JUDY M. 
Rating:
2.0

The truck ran horrible needed major work rather unsafe. When we returned it no one even checked it out or gave us any paper work saying it was return in the same conditiion. So hopefully we won't be charged for something we didn't do.

MATTHEW B. 
Rating:
4.0

The location was great however uhaul as a business is the worst ever !! I reserved a 6×12 trailer no one called to let me know that size was unavailable on my scheduled day i called them as the contract stated they would call me by 6 pm on friday which never happened. They told me they had one the day after my reserved day thats bs i had all my helpers for my reserved day already !!! So they offered me a 5×8 i had to make it work they offerrd no discount no nothing !!! Very poor business

DEANA N. 
Rating:
5.0

Customer did not leave a comment.

KENT P. 
Rating:
5.0

The man that helped me was very nice. I appreciate his help!

Angela E. 
Rating:
5.0

Customer did not leave a comment.

Joseph H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda B. 
Rating:
4.0

Customer did not leave a comment.

SEAN S. 
Rating:
2.0

Don't give the oldest truck that's dirty and takes a lot of gas

KARREE H. 
Rating:
5.0

Brand new trailer and excellent service. Thanks!!!

JAMIE H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer service was wonderful. Couldn't have asked for better

JUDITH S. 
Rating:
4.0

Other then you guys canceling it and charging me to much that is crazy

DONNA L. 
Rating:
4.0

Customer did not leave a comment.

SUSAN S. 
Rating:
3.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Wish they had more units available and a 10x20. Mice traps in unit so a little concerned about my stuff.

Daniel S.  |  First Impressions 
Rating:
5.0

I moved out of town and still paid on my storage unit for years until I was able come back and get my stuff. It was well kept. Climate controlled...no mildew!!! The office staff was always helpful and prompt when I would arrive. I recommend this place to anyone!!!

CHELSEY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rheana P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F.  |  First Impressions 
Rating:
3.0

The facility is definitely in need of some repair & updates. But clean, I was disbelief by the large rat baits in the actual unit & around the facility.I am Terrified that my belongings will be a rats playground while there. I hope that's not case.

Keisha J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Machele W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hayllie P.  |  First Impressions 
Rating:
5.0

Greggory went above and beyond to ensure a great customer experience!

Virginia T.  |  First Impressions 
Rating:
5.0

Greggory went above and beyond to ensure a satisfied customer. THANK YOU!

Virginia T.  |  Overall Experience 
Rating:
5.0

Very Happy with this Location

Theresa L.  |  Overall Experience 
Rating:
4.0

I found broken glass in the parking lot for days.

joseph k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANNA D.  |  First Impressions 
Rating:
4.0

Everyone was very friendly and helpful. They were even able to switch my storage unit last minute with no problems!

Lisa W.  |  First Impressions 
Rating:
3.0

The units were not that clean and it looked like there is mold in one of the 2 units we rented

sean t.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top