Customer Reviews for U-Haul Moving & Storage of the Mile High City

4,267 reviews

7540 York St   Denver, CO 80229
(South of 74th and York)

(303) 286-2766

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 286-2766

7540 York St
Denver, CO 80229
(South of 74th and York)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Bad service

RAUL A. 
Rating:
2.0

Customer did not leave a comment.

KIA G. 
Rating:
4.0

Customer did not leave a comment.

ALEX Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

REGINA T. 
Rating:
5.0

Customer did not leave a comment.

terry P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
5.0

More information

Nicholas Z. 
Rating:
1.0

We were unsatisfactory electrical installation This wax advertisement https://youtu.be/zm0GJj3_n3E But they left it hanging out the trunk and argued that they don't do this

Brandon D. 
Rating:
1.0

Office personal horrendous. The manager has no customer service skills. Very rude.

Richard W.  |  Overall Experience 
Rating:
3.0

I was charged for 3 days and actually brought the equipment back in two. I rented the equipment at 4pm 9/5 and brought it back at approximately 9am on 9/7 and was charged until 6:18 am today 9/8. I think this is a fraudulent charge. This has not happened at other locations only this one.

PHILLIP B. 
Rating:
5.0

You could make renting for 2 days easier

ROBERT Z. 
Rating:
5.0

Customer did not leave a comment.

ROBIN B. 
Rating:
3.0

Upon arriving at our destination we found there was a small leak on left side of trailer upper corner. Some of our stuff got wet from the rain we encountered on the way

TAMARA H. 
Rating:
5.0

Best location to work with. They will even answer incoming calls when they can.

CHRISTOPHER M. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY PAUL Q. 
Rating:
5.0

Customer did not leave a comment.

Nick L. 
Rating:
4.0

Great customer service, very quick process. Was on the road in about 5 minutes.

EARL H. 
Rating:
5.0

The staff is fantastic very professional and very helpful. The facility is very nice and lots of room to move in the storage space.

James G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD O. 
Rating:
5.0

it was easy and painless, highly recommend this location the staff is very helpful.

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

SHELBY M. 
Rating:
1.0

Trucks are not maintained was not Reliable for the move had to stay with the truck literally all till tow went out got it

ANDREW R. 
Rating:
5.0

Our 26 ft rental truck broke down on our way to U-Haul Moving & Storage Of The Mile High City. When we got towed there, everyone was very understanding of our situation and helped us come up with a plan that worked for us. We were able to move all of our items from the rental truck into one of their storage units with no problems. It was a very good experience after a lot of hassle with the truck breaking down.

BRIANNA F.  |  First Impressions 
Rating:
4.0

The associate who helped me wasn't very helpful and seemed like he would rather be anywhere else. Barely paid any attention to me. This location had far more equipment than any other I have been to so that was a plus and the only reason I would recommend this location.

DEREK C. 
Rating:
1.0

It was very bad for me, I used a truck for only 20 miles and they charged 131 miles, I only had it for 4 hours, it was my first time and I never use it again.

MIGUEL T. 
Rating:
5.0

So I'm driving back from Wyoming when they changed my pickup location to York St. Clear across town from my original pickup location. Not but 3 1/2 miles but it's a lot when you're in Denver traffic. Plus the street is under construction making it difficult to get into. It took awhile to get rental because the original agent because they used abbreviation MI instead of MS for Mississippi. They did that fixed with a adjustment. On the good note the trailer pulled great. Hardly knew it was back there and trailer was clean with excellent tires so had no road problems. So overall it ended up being a good trip.

KENNETH W. 
Rating:
4.0

Friendly and helpful people . Road Construction, which seems like its taken forever to progress, is a joke getting to facility.

RAYMOND C. 
Rating:
5.0

No problem with that location or any other the other locations I've use in the past, but when looking for the that size trailer I couldn't find it near my house and had to go to the main location.

VICTOR J. 
Rating:
1.0

Respect yours promotion. and be more cordial with the customers.atte.Raul Alvarado

RAUL A. 
Rating:
1.0

Staff is rude. After I checked the vehicle out, the employee told me to let him know if the mileage or fuel level was incorrect on the paperwork. It was, so I returned inside. The original person helping me wasn't there, no one was at the desk, in fact. I went outside to find someone to help and the guy wouldn't even stop washing the window of the UHaul to help me. He said that I just needed to complete the check in on the app.

Nowlin T. 
Rating:
3.0

I rented a trailer and the brakes were dragging for all the time I used it. I have no way while driving to know what is going on with the trailer. But I have rented before and the last trailer worked very well. This one when I was going down the road I suspected that it was dragging so I slipped the truck into neutral and the speed drop was substantial. The manager checked the trailer in and heard the brakes dragging. It would be better if the equipment was a bit better maintained. The boot over the brake actuator was not connected which is a great indication that the maintenance is not great.

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

Candelario G. 
Rating:
5.0

This was my first experience renting a trailer from U-haul. The staff was exceptionally helpful and very pleasant. Made the experience a 5 star *****.

TERRIL D. 
Rating:
5.0

Easy in and out for larger equipment. Convenient pick up.

David L. 
Rating:
5.0

Customer did not leave a comment.

Byron P. 
Rating:
3.0

Make sure the tank in full upon pickup make it a hassle to have to fill up before.

AMANDA C. 
Rating:
3.0

I feel like because they didn't have the truck at the original location I had to travel an additional 5 miles each way which is a total of 10 $1.09 per mile very happy with that

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

BIBIANO A. 
Rating:
5.0

All the men working in their office are very good at their jobs! They helped me when i initially got the unit! And very helpful when i closed out and rented a trailer!! They all deserve a raise no matter how much they are making they are great!

BRITTANY ELIZABE V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HILLMAN H. 
Rating:
5.0

Angel was amazing and I would diffidently recommend him to anyone!!! He made us feel welcomed through the whole process and the customer service my homie angel gave was amazing!! I will return to this location because of the great customer service I received and if I could pay angel more I would!! Great employee you got at this location keep it up angel!

OSCAR G. 
Rating:
5.0

Customer did not leave a comment.

ELYSE G. 
Rating:
4.0

Customer did not leave a comment.

Ryan S. 
Rating:
4.0

Customer did not leave a comment.

Pryer S. 
Rating:
5.0

Great return equipment help. Quick!!!

FURMAN K. 
Rating:
5.0

Customer did not leave a comment.

DARYL H. 
Rating:
5.0

Customer did not leave a comment.

Nicole O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLYN P. 
Rating:
1.0

They charged me for 3 days when I had the uhaul van for 3 hours

JENIFER G. 
Rating:
4.0

i wanted a truck in Boulder. I had to drive 30 miles to Commerce City for a truck.

RODNEY V. 
Rating:
5.0

A good costumer service, nice attention.

Eduardo F. 
Rating:
5.0

Customer did not leave a comment.

MANUEL C. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
1.0

Customer did not leave a comment.

MIKHAIL B. 
Rating:
3.0

Waited almost an hour to get help for rental pick up. Our truck was also assigned to another customer. AC didn't work in truck and we used the truck in Texas! Truck was so hot, sodas exploded! Windshield wipers didn't work either and seemed like they hadn't been changed in a very long time.

Nicholas N. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

my favorite uhaul, these guys are always very helpful and patient. I very much appreciate the good service...keep it up!!

CLAUDE B. 
Rating:
5.0

Thank you!

MARK B. 
Rating:
5.0

The team was wonderful. Thank you for all the help!

MARC B. 
Rating:
3.0

Please clean the trucks better.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Theresa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMBROSE M. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL D. 
Rating:
4.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Although the check in was a bit slower than expected everyone was very kind and professional. Each team member took their time with each customer to make sure their experience was personable.

Michael M. 
Rating:
1.0

We received a auto trailer that had a nail in one of the tires. When we went to load our vehicle on to the trailer the tire was flat. Then we spent over 2 hours on hold attempting to receive assist through your roadside assistance. Finally we took the tire off and went to a insulation location nearby. They then sent a tire man to replace the tire with a new one, that took over another hour. Then after finally having the tire repaired and vehicle loaded on to the trailer, we only made it 5 miles before your piece of junk trailer would not stay on the truck ball. I then had to call a tow truck and pay for that additional expense. I will never rent from uhaul again. Horrific nightmarish experience and extremely poor customer service!

CALE G. 
Rating:
3.0

Customer did not leave a comment.

SAMANTHA G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
3.0

The truck was clean, but not in the best of conditions. The drive train kept making loud crank noises through the duration of the drive. It would also bounce/shake while doing city driving. At a complete stop the only way to make that stop was to put the vehicle in neutral. It felt scary at times to drive the truck because of this. My concerns for safety were challenged several times during the drive/move. There was nothing I could do to get a different truck because of the shortages in the Denver area. I'm not so sure I'll use U-Haul again because of this experience.

NICOLE E. 
Rating:
5.0

Customer did not leave a comment.

KERRY M. 
Rating:
5.0

I was at the Colorado Blvd location because that's where my reservation was and apparently their system wasn't updated with the maintenance needed on a 5x8 trailer I had reserved. Even the customer support I waited 20 minutes on had no clue! York St location had me in and out in 2 minutes, thanks gentleman!

JOSEPH G. 
Rating:
1.0

Improve your customer service skills regarding customers that call in - disconnected and on hold for an hour and a half to get truck extended and in the end it was never put in the computer (just the notes where I called in)

DANIEL R. 
Rating:
5.0

Get more personal in the morning so the customer's don't have to wait so long. But otherwise don't change a thing. You have very courteous and respectful personal. Very professional.

NICHOLAS T. 
Rating:
5.0

Customer did not leave a comment.

HARRISON S. 
Rating:
5.0

Would recommend. It was very easy . Only issue I have is a billing issue and even that seems to be easy to take care of.

Jennifer J. 
Rating:
4.0

Customer did not leave a comment.

Jesus R. 
Rating:
4.0

Refrain from changing the equipment pick up location…

ROBERT W. 
Rating:
5.0

There was a employee at this location that was super awesome he seen me trying to figure out the mobile pick up in the parking lot and helped me out with the process super friendly I didn't catch his name he was super busy trying to keep up with all the customers! Thank you for the awesome experience and Paul super professional great at making things right for his customers definitely will always rent from you guys thank you!

jamie R. 
Rating:
5.0

Employees were all very helpful and courteous.

WENDY W. 
Rating:
3.0

Customer did not leave a comment.

JAMI G. 
Rating:
1.0

Customer did not leave a comment.

Douglas L. 
Rating:
3.0

Explain returns through the ap

Amanda S. 
Rating:
1.0

So I picked a location I normal use for trailer with a ramp... and never got any notice that the one trailer they had was stolen.. and not checked in so had to driver to a different location and due to the delays I missed my appointment to have the Colorado State Patrol inspect my Harley Davidson.. so basically had to return the trailer and make a new appointment extra to do it again so I can get the title approved and plates.. so can I get a refund or free rental for next week??? David Allison....

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

DOMINIK S. 
Rating:
5.0

No comment

MARC M. 
Rating:
5.0

Our truck was great! We drove it from Denver to Chicago, it was easy to drive.

JENNIFER M. 
Rating:
1.0

This was such a horrible experience that it scarred me. Not the york st locations fault, but the 2800 Moorhead location screwed us over big time. We were guaranteed a truck at 10AM, they changed the reservation to a 2PM reservation in Denver without notifying us. Because of this change we lost valuable hours and ended up moving until 3:30 in the morning. Horrible, horrible experience thanks to uhaul

Jack W. 
Rating:
5.0

Customer did not leave a comment.

JOHNTHEODORE E. 
Rating:
4.0

The website was slow and booked a reservation for a truck that was not available. Luckily the manager was able to check in another truck and help me out.

KALAE C. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Persevered during a network outage by using their smart phones to run the app!

Mark S. 
Rating:
5.0

I put 25.00 in gas in because I was left less than a quarter of a tank (I have my receipt none of that was taken off my final bill. How would you feel if you spent more than your rental than you were charged at the store? My comments would be it seemed your charged more no matter if you but gas in the car as not. Next time I'll just ask a friend. Gas money at that point is at least included. I want the 25.00 taken off my charge I have my receipt.

HEATHER W. 
Rating:
4.0

Customer did not leave a comment.

Miklos M. 
Rating:
4.0

Park the vans a little further apart so you can get into the driver side door without having to crawl across from the opposite side and nearly rip the door mirror off the other van when pulling out.

Paul B. 
Rating:
5.0

Great service at the front desk - thank you!

JASON Z. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY R. 
Rating:
5.0

Customer did not leave a comment.

Seth C. 
Rating:
5.0

Customer did not leave a comment.

JOEL R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The gentleman that checked me in was very polite. Great customer service.

BARBARA L. 
Rating:
5.0

Professional and efficient.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Roland B. 
Rating:
5.0

Customer did not leave a comment.

DYLAN R. 
Rating:
3.0

I was there prior to the location being opened

Stefani F. 
Rating:
4.0

I had ordered a storage unit to put my belongings. When we got there I was told they had none. We were on a list with 8 others that had been waiting since the beginning of June. I had to go get a unit at Public Storage for 450.00. I find this very upsetting.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Phillip H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney B.  |  First Impressions 
Rating:
4.0

Always friendly and helpful

JOYCELYN M.  |  Overall Experience 
Rating:
5.0

The staff at this location was excellent in their service!

Gene C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

YAAREB A.  |  First Impressions 
Rating:
5.0

Whenever I run into a little snag the staff is right there to help me out with the my issue

STEPHEN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
3.0

U-Haul as a company has many problems. Trying to do anything online seems impossible. To bad they are the only game in town. Not a completely bad experience but a long way from good.

Jerrel C.  |  Overall Experience 
Rating:
3.0

I'm all upset with the 24hr access that I paid for I had some people stay late to help us get packed up loaded trucks an drive to storage an 24hr access did not work so here we r trucks loaded an mo wer to put it

Donald M.  |  First Impressions 
Rating:
4.0

I was pleasantly surprised and very happy for the top notch customer service I received a very nice change from dealing with jerks in other customer service situations recently

Terri L.  |  First Impressions 
Rating:
4.0

We've had a few issues over the years we've had our van in storage at the Denver facility, but overall, it's been positive.

PHyLLIS W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerimiah C.  |  Overall Experience 
Rating:
5.0

The staff really helped me out and after a long move made me free safe in a new location, this is the place to go to

Lawrense L.  |  First Impressions 
Rating:
5.0

very convenient

Teresa P.  |  First Impressions 
Rating:
4.0

Due to work schedule we had to pay for 24 hour access. That was unexpected. When we retuned with our 1st load several hours after completing paperwork we were buzzed in by a worker. But ultimately locked in the gates as our code had not yet been input into the system. It took yelling, honking and waving before a retail person came to see what the matter was. Glad it wasn’t ‘after hours’

renee h.  |  First Impressions 
Rating:
5.0

great guys big help

Drew D.  |  First Impressions 
Rating:
5.0

Customer service was amazing.

Kayli T.  |  First Impressions 
Rating:
5.0

The drivers delivering our U-Boxes were especially good. They communicated with us multiple times to arrange the best delivery time, and were friendly, competent, and efficient.

Chelsea C.  |  Overall Experience 
No reviews have been submitted for this location.

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