Customer did not leave a comment.Luz C.
Customer Reviews for U-Haul Moving & Storage of the Mile High City
Denver, CO 80229
(South of 74th and York)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RACHEL A.
Customer did not leave a comment.Gary J.
Customer did not leave a comment.Todd W.
Customer did not leave a comment.Eric F.
Paul was super and got me rollingVincent C.
Trailer worked for my needs. Easy pick up and drop off.Michael A.
Everyone and everything was great. Friendly team, simple process, went perfectly as planned.Braden H.
Not try to sneak a $20 after hours fee onto my credit card after I returned equipment, during normal business hours. Feels unsavory, I will not use this location again.stanley E.
Customer did not leave a comment.Danielle P.
Customer did not leave a comment.Jarred S.
The staff member who helped me was great! Wore a hat.Monica R.
excellent serviceMARK B.
I cannot think of any improvements. Your call-center staff & counter staff were very friendly & courteous.Mary H.
I was charged for a utility dolly I requested and was never given to me. The drop box was not visible to costumers to return the key.Alejandra P.
Employee behind the register was fantasticChristopher C.
Oil light was on when we got it and the ac didn't work on a 100 degree day. Other than that everything was good.Ricardo O.
Customer service was absolutely nonexistent until returning the equipment. CSR Joe was exactly the employee i expect. The manager, and the csrs Behind the counter, who were on duty Saturday morning were awful. Our customer service policy is, â€œHere it is!â€, not â€œhow it is.â€ The woman we interacted with in traffic is insufficient as well. After not having the requested equipment, I was subbed into a tm. The first one the battery was dead and it only had1/16 tank of gas, but the battery was dead so it wouldn't start anyway. They gave me another truck and was disgustingly dirty. I have pics I'll put on the contract later. I rent all over the country and this has been the most disappointing mco the past couple years. No one cares. Train your people better.Bob Z.
Verry rude make me feel like a thief like if I was going to keep their equipment I only had it for 2-3 days the guy was if u dnt bring back my trailer it will get reported stolen and hung up really that's not a way to speak to customers he dint even let me speak very unprofessionalMartin G.
Customer did not leave a comment.WILLIAM G.
Customer did not leave a comment.Patricia G.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.Annie K.
Customer did not leave a comment.Angel V. | Overall Experience
Customer did not leave a comment.Renee S.
Be more of a professional over the phone and not just hanging up on the customers by not giving them an explanation on the situation at hand. There needs to be more training on how to handle a conversation with a customer without being rude and just hanging up on them.JONATHAN T.
Customer did not leave a comment.John S.
Paul and his team did a great job helping me understand the confusion of the online process and provided me with excellent service. The problems may have been caused because I booked the truck and storage facility at the same time.David B. | Online Move In
Paul and his team did a wonderful job making sure everything went smoothly.David B.
While this particular location was OK, I am very angry at U-Haul in general. My reservation was changed from my original location to this new one and I was not notified. This was an extreme inconvenience the morning of the big move. I understand that locations may need to be switched due to truck availability, but not being notified by it (I double checked my texts, voicemails, email - nothing) is absolutely unacceptable. It is extremely unlikely that I will be renting from U-Haul again.Kurt D.
Smooth easy process to rent and return, staff is friendly and has a sense of humor. The staff I interacted with are real everyday people providing real service's and products.James F.
Customer did not leave a comment.Christopher R.
Calling uhaul 1800 number was not great service. They gave some information that I wasn't too please. I called the location it's self and they took care of my concern and I was very happy.Hector L.
Don't rent faulty equipment.Stuart C.
Not informing the customer about after hours, service fees and lots of hidden fees. Not at all satisfied with UHaul rentals.👎Shankar B.
Customer did not leave a comment.James H. | First Impressions
Really appreciated all the guys working. Had a terrible experience with another uhaul and these guys definitely made it better. Seem less experience.Miranda S.
I felt one of the representatives (Big Guy) was not friendly, sort of rude. There were two other representatives who are friendly and helped me in every possible way. The store was okay ish. The custom hitch installation was awesome. I wish this store has new trailers as the new trailers have drop pin which can be locked using lock pins.Akhilesh K.
Customer did not leave a comment.Allison K.
Customer did not leave a comment.Tim H.
I reserved an appliance dolly bit when I picked up the truck, they informed me that they didn't have one and I would have to go to another store to get the dolly. My â€œexpressâ€ check in took 40 minutes.Chris G.
Customer did not leave a comment.Michael M.
We were told the expectations for cleanliness and gas usage. Upon entering the vehicle we had to clean out garbage which was left from the prior renter. When we attempted to add gas it leaked out of the tank all over the gas station.Stephanie H.
Customer did not leave a comment.mark R.
Customer did not leave a comment.Karl M.
The storage had stains on the wall and there was no lights inside when I needed to access my unit at night. They also confused my storage unit with someone else’s. They had canceled the other persons storage and did mine by accident, and in doing so they had to change my pay day since they had to reapply me for my unit. They kept raising the prices on me about every few months. Over all the storage was alright but there was a lot that could have been worked on.Cesar R. | Overall Experience
Customer did not leave a comment.Star R.
Nothing, good experience.Shari G.
The pickup stinks like cigarettes inside needs to be cleaned or scrubbed.Cristina T.
Incredibly friendly and professional staff. Equipment was ready and the staff made the pick up process quick and painless.Patrick M.
Very disorganized. Seemed like no one knew what they were doing. Told us they didn't have any dolly's but when we asked to double check magically they found one. Experience took significantly longer than it should have. Also, uhaul itself was a little sketchy on the drive idling very high on the freeway. Was worried we weren't going to make it to our destination.Steven S.
It's a very strange set up in the store and it seemed like my needs were secondary.Evan S.
Customer did not leave a comment.Jack N.
Staff was friendly and diligent. Good crewMichael R.
The truck was not clean inside just outsideHugo C.
Customer did not leave a comment.hayatullah A.
Customer did not leave a comment.Sharon C.
Customer did not leave a comment.miguel A.
Customer did not leave a comment.Hannah D.
Don't agree with adding 6.00 dollars on my bill filled it up before dropping it off and they should let customers know if dropping off after hrs to be aware of the road closer because I had to go all the way back around to get in to the place to drop off the truckDEBARAH M.
There wasn't anything wrong with this location, just uhaul in general. My truck got cancelled on me several times and yalls customer service is shit. It makes me sad. I've done business with Uhual for 20 years. How you treat your customers tells me a lot about uhaul. I'll be buying my own truck moving forward so I don't have to rely on this company ever again. Total shit show.Shane S.
My key card didn't work had 2 different keys. Was never show how to operate the gates But will wing it .Carol H. | First Impressions
Customer did not leave a comment.Santosisaias G.
Customer did not leave a comment.Kelly A.
Didn't get initial truck I requested. 10 ft truck wasn't sufficient for my moving needs.Yvonna W.
The air conditioner only worked about 15% of the time, you could hear it but nothing came out of the vents. They said it was coming out of the vents above for defrosting. That doesn't help when it is 94 out. When I returned it and the guy was checking the odometer, he closed the door and sped off to pull it around to around to the front door. My husband had the back door open and was removing blankets, a dolly and things from the back. I started yelling for him to stop!!! He had to have seen this when he walked up to the truck! Extremely foolish, good thing my husband wasn't in the back of it!Marjorie F.
First, starting they didn't help at all with the fact I came from another location and that location I first went to said it'd be the same price after talking to the York street location. Didnt try to reduce the price in any way or work with me after I said I was told the price would remain the same. Just said â€œyea well it's not the same price. So did you want to do that or not I can send you somewhere elseâ€ Secondly, Paul the person helping me was talking to another employee for about 2 minutes while I was trying to get my truck and go after already having to pay a price that I had no choice but paying, leaving me there to just listen to him go back and forth with his employee (that he was speaking down to & like his employee was a child) Third, all while trying to get my stuff and get the hell out of this location. Another guest comes in apparently knowing Paul and they start talking while I'm at the counter supposedly being helped. They're conversing over me and then paul proceeded to tell this guest about how bad the before said employee was and how he's a slow learner. Lastly, when I came back to drop off the truck I was only greeted by a dry toned â€œdrop offâ€ as the employee walks away and doesn't say anything and comes back and just asks if I want a receipt. Doesn't go over the price back to me or anything. Super unprofessional & full of arrogance at this place.Azyah M.
Customer did not leave a comment.James B. | Overall Experience
Great customer service!Phil M.
Stop accepting truck reservations and cancelling them the day before. Moving is not a flexible activity that can be rescheduled on a 12 hour notice. Thankfully this location had a truck available, even if it was too small. The amount of headache Uhaul caused on this move by telling me the truck I already paid for wouldn't be available the day before I moved will definitely make me rent from someone else next time, even if I have to pay more.John P.
Customer did not leave a comment.Owen A.
We returned the truck and the next day they called us and told us that we did not return it all because they lost the keys we gave them!Tesla Z.
Customer did not leave a comment.Michelle G.
Forst of all they need to get Sam to help them. She was the most caring thought woman i have ever talked to in a business she calmed me down when I was so stressed out she really knows her job she went above and beyond to help me. Even during my move she called and checked on me. If there is a award or commendation due she should get itArlene V.
Customer did not leave a comment.James G.
Customer did not leave a comment.Brenda M.
The manager was helpful and kind, but the employees were very poor on the customer service side. The man helping me at the counter walked away during our interaction more than once, including walking away to check out the lunch that was delivered to the crew, which I found very rude and inconsiderate. Once outside, he walked away several times without saying anything, leaving us confused on whether or not we were good to go. Additionally, in front of me (a female customer), he was openly discussing how women are "monsters that may kill you on their period." I found this very inappropriate and extremely disrespectful, and it made me feel unwelcomed as a woman renting from uHaul. I wish I knew the name of the employee, but I unfortunately do not. Just ask him about his girlfriends period and you should be able to figure it out. The trailer we were originally given had a wiring issue, but the manager set us up with another one and we appreciated his help.rhiannon R.
Customer did not leave a comment.Sarah R.
Customer did not leave a comment.Kimberly B. | First Impressions
Customer did not leave a comment.Serena P. | First Impressions
Customer did not leave a comment.Eric O.
Customer did not leave a comment.Jessica M.
Very courteous staff and professional did not have to wait long for my rental.Kyle S.
Male employee went above and beyond to accommodate us with our ubox rental as well as our truck rental. He deserves a raise!KEATON M.
Friendly and helpful staffBenjamin P.
I personally filled up gas to your standards before I dropped it off. Thr location is having street work I parked the truck to the best place possible. Your workers drove the truck to the point the gas was under your policy I got charged money I should never have got charged. It is not my fault there is work being done and I had to park next door to your facility and then get charged money because your workers drove way out of range to drop gas on meter to charge meMichael D.
Customer did not leave a comment.Jamie O.
Customer did not leave a comment.Con P.
Very friendly and pleasant experience!Patrick W.
This needs to be advertised better! I had no idea UHaul did something like this and it was such a great experience from start to finish. We moved across the country a year ago and paid DOUBLE the uhaul cost and we had dozens of broken items and it arrived a month late. Uhaul was a fantastic experience!megan W.
Excelent serviceJesus L.
Easy to schedule, Installation was quick. Friendly employees.George A.
Clerks where not always in office. They should have a number or a bell to call themFELIPE R.
My experience with U-Haul was excellent. I had great customer service from the time I called the 1800 number to find a location that had the equipment I needed to pick-up and return.CHRISTINA S.
Customer did not leave a comment.Jesus P.
Customer did not leave a comment.Michael C.
This truck rental really should have been free because it was not a part of my original reservation. I made a reservation a month in advance and it was not honored at all. It would have been the same if I had walked in that same day with no reservation.maverick E.
I had not realized that this agent was located in this part of town. It was convenient to my project. More importantly, the service was excellent. The agents were friendly and professional. I look forward to working with them in the future.LEROY T.
Customer did not leave a comment.Shauna M.
The manager, Paul Veniegas, is always very helpful and quick to fix mistakes when it happens. I rent from them twice a month for my job, so I see them often, he always is ready to help, gets things done fast and looks out to make sure things go as smoothly as possibly. I always appreciate him looking out and doing a good job! Thanks PaulAlli A.
Customer did not leave a comment.Olivia H.
Customer did not leave a comment.Gaston G.
Customer did not leave a comment.Carlos V.
Customer did not leave a comment.TONY R.
I have rented multiple times and every time Paul and his crew take good care of us!! Will be continued customer!!JOHN H.
Customer did not leave a comment.Bill N.
You guys screwed us over and we will not use you all again. You moved my location , then shorted me on the truck size and doubled our expenses for the move. From 600.00 to 1300.00 .Mark C.
The gas gauge reading upon drop off was incorrectly noted onto my bill by the Uhaal Associate, and I was charged $30 in gas charges that were not valid. I brought the truck back with the correct amount of gas per the contract and for this reason I will not patronize this location, or recommend it to a friend.Jamie A.
Customer did not leave a comment.MARSHALL P. | First Impressions
Customer did not leave a comment.Kevin V. | First Impressions
Customer did not leave a comment.YAAREB A. | Overall Experience
My trailer was stolen from there yard and before that I had my locks cut off twiceROBERT S. | Overall Experience
Customer did not leave a comment.Michael C. | First Impressions
Except for not being able to get out of the gate. It was easy.Angelina G. | First Impressions
Customer did not leave a comment.MARY T. | Overall Experience
Customer did not leave a comment.MARY T. | First Impressions
Got my tools stolen from my vanjonathan B. | Overall Experience
Customer did not leave a comment.Florence F. | Overall Experience
Customer did not leave a comment.Lauren M. | Overall Experience
Good business all the way around.Daniel K. | Overall Experience
Customer did not leave a comment.Larry B. | First Impressions
Customer did not leave a comment.MICHAEL H. | First Impressions
Super friendly staff… Very mindful of customers needs… THEY GO ABOVE AND BEYOND THEIR CALL OF DUTYSERGIO A. | Overall Experience
My RV was broken into 4 different times. The cameras that were on the premises were blocked by semi trucks so basically they didn't work. UHaul did nothing about it. They said sorry about that. But 4 times in 3 months is not right. Now they are putting up a better fence and cameras. That won't pay for the stolen items. I am going to have a post on social media to let everyone I know not to patronage UHaulKaren M. | Overall Experience
Great with serving our needs. Great team!Charles B. | Overall Experience
Paul always has a friendly smile and greeting for his customers. And, his team reflects it, as well.ed u. | Overall Experience
Customer did not leave a comment.Doug L. | First Impressions
Customer did not leave a comment.Brad M. | First Impressions
The hours to get into storage ith a remote for 24 hour access was a bit pressing on time for me. I could not afford th remote so I hd to clear out the storage in a rushed manner because of thelimited time available after work. Other then that everything was fantastic.Edeltraud F. | Overall Experience
Everything was great until we moved out. We found out the storage until must have had some leaks so some of our stuff was water damaged. It wasn’t anything of high value but kind of ruins the valve of storage when you pull your thing out of storage and they are damaged. Also the light in the storage unit did not work. Not a major deal A also but for $150 a month you would expect a dry well let place. Great place to store your stuff but just make sure you don’t need to go at night and that your stuff is not irreplaceable or too expensive.MOHAMMED MAHMOUD H. | Overall Experience
Customer did not leave a comment.Barbara V. | Overall Experience
Customer did not leave a comment.Whitney B. | Overall Experience
Paul and his guys have been excellent.Adam C. | Online Move In
Customer did not leave a comment.ALEX Y. | Overall Experience
Office personal horrendous. The manager has no customer service skills. Very rude.Richard W. | Overall Experience
The staff is fantastic very professional and very helpful. The facility is very nice and lots of room to move in the storage space.James G. | First Impressions
Our 26 ft rental truck broke down on our way to U-Haul Moving & Storage Of The Mile High City. When we got towed there, everyone was very understanding of our situation and helped us come up with a plan that worked for us. We were able to move all of our items from the rental truck into one of their storage units with no problems. It was a very good experience after a lot of hassle with the truck breaking down.BRIANNA F. | First Impressions
All the men working in their office are very good at their jobs! They helped me when i initially got the unit! And very helpful when i closed out and rented a trailer!! They all deserve a raise no matter how much they are making they are great!BRITTANY ELIZABE V. | Overall Experience
Customer did not leave a comment.Nicole O. | First Impressions
Customer did not leave a comment.Theresa W. | First Impressions
Customer did not leave a comment.Phillip H. | Overall Experience
Customer did not leave a comment.Gene C. | Overall Experience
Customer did not leave a comment.Whitney B. | First Impressions
Always friendly and helpfulJOYCELYN M. | Overall Experience
The staff at this location was excellent in their service!Gene C. | First Impressions
Customer did not leave a comment.YAAREB A. | First Impressions
Whenever I run into a little snag the staff is right there to help me out with the my issueSTEPHEN M. | First Impressions
Customer did not leave a comment.Michael f. | Overall Experience
Customer did not leave a comment.Michael M. | Overall Experience
U-Haul as a company has many problems. Trying to do anything online seems impossible. To bad they are the only game in town. Not a completely bad experience but a long way from good.Jerrel C. | Overall Experience
I'm all upset with the 24hr access that I paid for I had some people stay late to help us get packed up loaded trucks an drive to storage an 24hr access did not work so here we r trucks loaded an mo wer to put itDonald M. | First Impressions
I was pleasantly surprised and very happy for the top notch customer service I received a very nice change from dealing with jerks in other customer service situations recentlyTerri L. | First Impressions
We've had a few issues over the years we've had our van in storage at the Denver facility, but overall, it's been positive.PHyLLIS W. | First Impressions
Customer did not leave a comment.JUAN L. | Overall Experience
Customer did not leave a comment.Jerimiah C. | Overall Experience
The staff really helped me out and after a long move made me free safe in a new location, this is the place to go toLawrense L. | First Impressions
very convenientTeresa P. | First Impressions
Due to work schedule we had to pay for 24 hour access. That was unexpected. When we retuned with our 1st load several hours after completing paperwork we were buzzed in by a worker. But ultimately locked in the gates as our code had not yet been input into the system. It took yelling, honking and waving before a retail person came to see what the matter was. Glad it wasn’t ‘after hours’renee h. | First Impressions
great guys big helpDrew D. | First Impressions
The people working at this facility are very friendly and super helpful! The container I rented was clean and the pods were a great way to move... all around great experience!Angela B. | Overall Experience
Customer did not leave a comment.Virginia R. | First Impressions
Customer did not leave a comment.antonia v. | Overall Experience
Customer did not leave a comment.Katrina D. | Overall Experience
Great jobDana J. | Overall Experience
Muddy mess outside of unit. Gate control should be more convenient to operate from drivers side of vehicle.MICHAEL L. | Overall Experience
Great customer servicewilliam b. | First Impressions
No good experience with UHaul, York street Thornton, CO. 1 in 3 visits they could find my account for payment. Always waited 30+ min. Expected interest bearing CC for auto pay. The place is a joke.JERRAME H. | Overall Experience
The managers accused me of sleeping in my unit which I was not doing. They locked my unit even though my bill was current . They shut off my gate key. Were rude and didnt let me speak. Evicted me!charlotte h. | Overall Experience
Everyone on site was unbelievably Helpful! The National Phone Staff should be commended as Well! I Just wish there was a better Way to connect The National Call Center with local distributors!Mark S. | First Impressions
Your facility moved my stuff to another unit. My end tables coffee tables where broken, my hope chest legs were brokeñ,old antique dresser was broken where the mirror goes lost a couch table took picDanette C. | Overall Experience
I tried calling Uhaul to give them a chance to rectify the MULTIPLE incidences that happened and continued to happen when box arrived. I didn't receive any help. Will never use again or recommend.Ashley E. | Overall Experience
Still have yet to get a call back from a manager. Paid 100 for my box to be delivered and received my box bolted shut. They never removed the bolts so I couldn’t Access anything in my box.monique p. | Overall Experience
Thanks for the fast and easy shipment of our stuff across the country! The U Box service was truly great-- the boxes arrived ahead of schedule and we were able to get them delivered ahead of time!alex t. | Overall Experience
the worst moving experience I ever had...problems with U-Haul to this day over a month since move...ended up being very costly with many damaged and stolen furniture....It’s a very long story.Jawanza J. | Overall Experience
Nobody knows what thy are doing. Not willing to go out of their way to help in their customers who are in tough travel situation. Took an hr to reserve a storage unit only cause management didn’t helptravis w. | Overall Experience
Everything was great, the manager Devonte was great as well.reymundo r. | Overall Experience
The U BOX worked perfectly for our needs.Paul C. | Overall Experience
I want the kid who helped me know he did a fantastic job helping me when he had no training and no help from his surrounding employees but still got the job doneWhat should have taken 20 mins took 1hrtravis w. | First Impressions
Great people especially the asst.mgrAlfred B. | Overall Experience
The folks at this location are the best possible people to work with. Every step of my trip was made perfect due to the fellas at the York St location, Denver, CO. It’s been my absolute pleasure.Cathy B. | First Impressions
Customer service was amazing.Kayli T. | First Impressions
Very fast and friendly service. Exceeded my expectations honestly. My move to Denver couldn't have gone better so far.Blake S. | First Impressions
Not impressed. When we arrived with our load to store the storage area was six inches deep with ice and snow. The door to the unit was frozen closed. Service was awful. Door opener didn't work.Terri C. | Overall Experience
So far excellent!LUana C. | First Impressions
Davante was great!Jeanne c. | First Impressions
We could not believe the lack of quality of service at this location. There was six inches of snow and ice (it hadn't snowed for days) that we had to walk through to get into the storage container.Terri C. | First Impressions
this location really helps out there customers and friendly services thank youJavier H. | First Impressions
Great serviceAdriane L. | Overall Experience
This experience with the uhaul uboxes was absolutely terrible. At every step of the way, things either went wrong, we got misniformation, and there was added stress since each thing was a surprise.Ana H. | Overall Experience
Drivers that delivered my uhaul pod were awesome, especially Joy!Kerri W. | Overall Experience
Joy handled 5 of our storage boxes three times. She was absolutely fantastic and handled our mountain driveway like a pro. Can't say enough good things about her!Jill L. | Overall Experience