Customer Reviews for U-Haul Moving & Storage of The North Coast

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of The North Coast

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ROBERT H. on

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I dealt with Tim. He was very professional and courteous! He was very accommodating in working out an installation schedule and time. He answered all my questions and concerns and did the installation at the appointed time, and even finished in less time than originally projected. He was very pleasant and courteous to dealt with!!

Jon G. on

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Friendly, efficient, know what they are doing. Will use again.

FRANKLIN M. on

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I received the upmost and best service from the staff and especially the man and woman at the front desk. They really took care of my needs and walked me through the whole process. Thank you!

Collin M. on

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Really a smooth and great experience. The people at the Gearhart Uhaul place did a hitch install and were excellent overall with the move. THANKS!

DARRYL B. on

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Customer did not leave a comment.

Daniel R. on

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Stay open until the hours that are posted. The lights were off and people were gone 5 minutes before the posted time. If they check their cell phones, it will give them the same time that the rest of us operate on.

Terry S. on

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if all of your agents are as good as the person that handled us [her name is Jennifer], then i see no room for improvement...!!!

Kevin C. on

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Well you did a great job of getting me a good rate for a local move over a number of days. Potential service improvement: I was reminded to, "Be sure to keep the copy of my receipt so if I needed to return any of the unused packing stuff, I'd have it & finding receipts without it is difficult". That's all well and good instructions, but why not have the option (as in some retailers) to have the receipt emailed to the customer? My move was very local and so not as scattered as some when moving far away, and even I had a hard time keeping track of things. If I could just save an email copy and use it via my phone or even print it from my laptop, that would be totally easier to keep track of if I needed to return anything on the other end of my move. Just a thought. Just one last thing. Your boxes are tons better than Home Depot's because the size I got had hand holds already in them and the similar size Home Depot boxes had none and they cried wee! wee! wee! all the way to my home.

ASOKA W. on

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Craig has the best crew! Great service and great attitudes!! Thanks!!!

Shayla P. on

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Philip K. on

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James M. on

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Very helpful, capable staff. Made our project easier. Thank you.

Ernie P. on

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All is good!!

Genice W. on

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I really liked dealing with Craig. Moving is a process and takes a lot of time and effort, he was very helpful and made things run smoothly. He was patient with me and explained the payment process even when I was mistaken and assumed the wrong process.

mary c. on

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Thanks you for outstanding help when I needed it

Jon G. on

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Chris W. on

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This is an amazing place to store my belongins. The women who got me all setup her name is Jennifer she was awesome and friendly and good looking I recommend you come here

Rainier R. on

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Staff is amazing, very understanding and helpful. I wish all U-Haul locations can be more like this one.

Donna M. on

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All was good. Thanks!

Michael S. on

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Joseph L. on

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Excellent customer service. Both ladies were very nice to deal with.

Dian M. on

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Well-run office very friendly helpful staff

James H. on

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I had reserved a 10x15 storage unit and was told that it would be on hold for me. I even called prior to the reservation date. When I arrived on the reservation date it had been given to another.

ron G. on

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Tyler R. on

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Ron B. on

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Tim was knowledgeable and efficient. The whole process was painless.

Rosita M. on

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teresa m. on

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RYAN T. on

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So, originally, a hitch with wire installed. They would call if the wire wasn’t available. They did not call. The wire wasn’t available. Hitch installed. I go back for wire. They don’t have my wire reservation...wait, they do, in California. So, an hour turns into 2hrs. All in all, too difficult for something so simple really. Craig kind of saved the day today... but the process was time consuming. I’d go somewhere else next time.

Thomas S. on

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Lisa B. on

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Friendly and helpful staff

Henrique K. on

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Thanks

Tori P. on

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Dian M. on

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Knowledgeable staff very helpful accommodating. Facility very clean light and bright.

Liane M. on

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Outstanding service from start to finish. Thank you!

Andrea W. on

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Nothing

Dan C. on

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Very professional service, explains everything and answers your questions. Units are very clean and accessible

mike j. on

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Allen C. on

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Joanne L. on

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Robert S. on

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Bettina K. on

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Joseph H. on

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Paula O. on

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I was delighted by the warm, accommodating, staff. I was provided with size options that I was unaware of. Convenience, efficient, friendly & professional. Very nice & clean facility with great secur

Susan B. on

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The people were especially helpful and friendly.

Zeke G. on

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Bryan W. on

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marguerite m. on

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Every staff person that I dealt with at the Gearhart location was friendly, kind, and patient with me when I needed help and had questions. O will continue to recommend U-haul Storage and Moving.!

Dennis T. on

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We really like the facility and the client service representative was very helpful and walked me through the process of how to enter and exit the building each day

VIRIDIANA R. on

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Thank you guys sooo much . It was a misunderstanding our both part I been moved out about 7/6 months ago .

Charles M. on

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Excellent facility. Highly recommend!

Dale W. on

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Super friendly and accommodating staff. They were always ready with our next box. It was a relief to have such quick, friendly service in a high stress time. We will miss working with them.

Scott P. on

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We are having an issue with receiving a statement from U-haul for all total costs of services. This is needed for us to get reimbursement, and have got no help or response from U-haul. Pls help.

Edmond V. on

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By far and away the best truck rental and storage facility within 75 miles

Joseph Z. on

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Pretty nice place. Staff in general was fair, nice and helpful. Only complaint is really expensive compared to other facilities. must and smells like dead rodent although I didn’t have any

Jonathan L. on

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Best ever service!! Staff is amazing!!

Cindie D. on

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I gave an above-average rating not excellent due to the lack of communication. Using the pods was so convenient, so easy but the communication between the offices, me and the truck drivers was lackin

Liane M. on

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Jennifer very friendly and professional.

Dianna D. on

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None

Regina B. on

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Can not give a true opinion on the facility. But the customer service and the swiftness of the Gearhart team was above and beyond. Craig is amazing and has a wonderful team.

Rodney D. on

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These guys (and girls) are great. Always helpful and ready to help.

Margaret B. on

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Great place to store your stuff. All staff was awesome. Felt my stuff was very safe, from people and elements. Thank you. Wish you receive credit back when out with 3 weeks paid for that didn't use.

Peter C. on

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Very friendly staff, nice facility.

Donald T. on

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Every thing went well.

KELLI B. on

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Craig and Jennifer were incredibly helpful. This facility is always a pleasure to deal with either in renting storage or equipment.

Sarah L. on

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Great staff

BRITTANY D. on

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The guy that helped us was helpful but when he had questions the woman in the morning was rude. She didn’t seem to want to be at work. She wasn’t respectful to her coworker.

Mitchell D. on

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Staff are very helpful and friendly

Paula J. on

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Craig and Jennifer ALWAYS go above and beyond when helping me. They have willing attitudes and are friendly and efficient. I wish all of my business interactions were as smooth and hassle free.

Patrick P. on

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This was our second time to place our overflow items at this facility. Everything was always nice and customer service is very good.

KIMBERLY S. on

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Craig, Jen and the rest of the staff at my local U-Haul are of the finest folk I've ever done business, meeting my every need and more! I have and will continue to recommend this facility to others.

Leticia R. on

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Superb customer service! Thank you!

ARTHUR H. on

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manager Craig Beeman is a good guy , nice Storage Facility . Will use again when needed , Staff are friendly and helpful . Thank You Craig and Staff ------------------- Arthur Hughes

Robert P. on

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Everything is wonderful so far. Thank you.

THERON F. on

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Very accommodating and well run.

Randy G. on

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Very friendly and helpful in my unloading and storage needs. I REALLY appreciated the use of the furniture dolly that they let me use at no additional cost.

John R. on

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Everyone was always very friendly and helpful whenever we visited.

Sandra Q. on

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The staff is terrific! This by far the best U-Haul experience I have ever had. Every staff member I have had contact with has done everything to make MY experience the best it can be.

SUE O. on

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Great experience

Michael C. on

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Will definitely recommend your facility.

Christopher T. on

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Was not happy with the rates going up every month $55 for a 5x5 unit is just to much

James C. on

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I loved my experience with North Coast U-Haul! The staff were always amazing and helpful. However, my boat was broken into and things were stolen. That's my only negative but its kind of a big one!

Maria M. on

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Thanks for everything. I was so sad to have to rent a storage space to house my deceased mother’s belongings. I was overwhelmed and devastated. You all were so kind and helpful. Thank you so much.

Michael C. on

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Very accommodating and helpful.

Jon J. on

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HAD to send movers home due to a 3 hour pod wait. HAD 2 of my Confirmed reservations cancellled. Then uhaul refused guarantee money. Will be leaving reviews on all sites WARNING of my experience.

LINDA T. on

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Always a pleasure! Thank you.

Troy H. on

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Great customer service; well run operation.

LOVEY H. on

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They are wonderful. They were very patient with me when I had to pay my storage late. We rented for 4 years. They helped me out when I needed extra time to move out. Highly recommend Gearhart Uhaul.

daina s. on

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Everything went real smooth. Thank you for making our move to Oregon a easy transfer from Washington. Richard & Dana Standring.

Denise J. on

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The checking in and out with the cards can be hard sometimes. Very helpful people. I highly recommend the 24-hour pass

Aerin A. on

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Awesome staff and beautiful facility.

Alan B. on

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Great staff... very friendly and helpful!

Eric A. on

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Jet ski power boat drop off dung buggy raceing!!!

Craig W. on

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Staff very friendly and accommodating. Glad to finally have my Mom's personal items off to their new home...

Laura B. on

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Manager, Craig, is very knowledgeable of products and services and is excellent at customer service. Thank you, Craig!

Kristi K. on

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My U-box did not arrive on time. THey did not drop off in the scheduled allotted two hour window. And then it was not picked up on time. Items were missing and the box was damaged

Katherine H. on

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Excellent, easy, convenient!

Richard W. on

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Staff was friendly and great to work with each time. They handled my 9 U-Box pickups with care. Each box was made ready before I returned each and every time making my move even easier. Thanks again