Customer Reviews for U-Haul Moving & Storage of Towne East

Rating:

5.0

Very friendly and helpful staff. Truck was ready on time as promised and moving supplies were gathered quickly so that they could be loaded up and I could start my move.

Rating:

1.0

The clerk at the counter was a miserable human being. He had zero personality & was not helpful at all. If it had not been that I had experience previously renting U Haul equipment, I would have no doubt encountered problems with the rental contract. If there was any competition for U Haul's rental equipment, I would never rent a U Haul again.

Rating:

5.0

After reviewing the receipt the price was correct upon the return I forgot to Calculate in the mileage of the move. Disregard my previous comment.

Rating:

5.0

wonderful customer service

Rating:

5.0

Nick was amazing and all staff were very friendly, can’t thank you enough with the help

Rating:

5.0

Great job! Thanks

Rating:

5.0

We had to visit twice because of a car hauler. Both times the gentlemen were outside immediately and very helpful. The drop off took very little time and was completely painless.

Rating:

2.0

Over the past two plus years I have rented uhaul equipment somewhat regularly, including from this location. This was the worst experience I’ve had. Uhaul is the only game in town and the employees acted like it. Employees at the drop off location were great. I’ll likely need to utilize Uhaul again, but I’d go elsewhere if I could. Trailer was dirty with several leaves inside and door was difficult to close. Older trailer, had a nice one the week before with great service. (Different locations).

Rating:

3.0

The employee was efficient, but rude.

Rating:

5.0

Easy return

Rating:

1.0

The associate there wasn't very customer friendly and as it was close to closing locked doors and was rude and not helpful at all.

Rating:

5.0

Nothing. We were very pleased with how easy we were able to get more time. Our plans didn't go well nor did our move but it was nice to not worry about getting jammed up with the truck! The price was also quite reasonable! Very happy customers!

Rating:

2.0

The staff is not very motivated and I felt like trouble when I gave my vehicle. The answer to the question when do you expect the vehicle be done? My expectations was it usually takes x hours but could change based on actual installation. Rather the answer was we don't know we will call.

Rating:

4.0

They was busy but fairly nice parking lot was very small.

Rating:

5.0

Friendly, fast, and helpful.

Rating:

4.0

Please see new writing at: https://cliffsongs.substack.com/

Rating:

5.0

Great service. Nice people

Rating:

5.0

I know I haven't paid in a while I have been going through life or death problems. I do appreciate you keeping my belongings as long as you could because that's all I have left in the world but I understand if you can't keep it any longer. Thank You!

Rating:

5.0

Serve high quality chocolate.

Rating:

4.0

Thank you for everything.

Rating:

5.0

Super friendly staff

Rating:

4.0

Making sure that everything that is on the reservation is delivered or picked up when the trailer is picked up.

Rating:

2.0

Give them a heads up on the $60 deposit.

Rating:

4.0

It would be nice if this location offered wifi that was accessible in the equipment drop off area. Everytime I use yhis location and have to drop off early I am unable to complete the online checking due to bad cell reception.

Rating:

5.0

He did a great job!

Rating:

5.0

I returned the truck with 1/8 o tank of gas more than when I picked it up. Hard to get it exact. U-Haul wouldn’t give me credit for that, but they sure charged me for the four miles I went over my estimated miles. Should have been a wash but that’s not your policy. Kinds wrong.

Rating:

3.0

There was uneven tire tread wear on the outside of the street-side tire.

Rating:

3.0

Truck was covered in dried dirt and mud, bed was not clean sheet rock debris not swept out. Sheet rock in door jam When opened door. Paint ? On inside of door and steering wheel

Rating:

3.0

Needed a pickup for out of drop off and was told that was not possible so I had to get a box truck which cost more and wasted space . You all need to rent pickup truck for out of state drop off

Rating:

4.0

Anthony Lea is a first class professional. I will continue to use the location for my Uhaul needs not because it’s convenient but because of the people working there.

Rating:

4.0

Nothing I can think of. Everything was fine.

Rating:

4.0

I thought they were on time giving me what I needed. Well appreciated!

Rating:

5.0

I returned my truck a full day early. (Saturday at 3 vs. Sunday at 7 and received no discount) I assumed I would get one day of rental back

Rating:

3.0

The truck broke down an hour after I picked it up. Per the receipt I received via email, I was also charged for the gas level not being at the level at which I received it at, despite not being able to fill it up at all since the truck broke down. I will be asking for a refund.

Rating:

5.0

Take better pictures of the equipment of the before rental time.

Rating:

3.0

I had my fuel pump go out on my rental and called roadside and when they helped as much as they could they called.uhaulmand was told they couldn't send a tow.teuck till the am. Eapecially.since 6 pmoe when we started with the problems. instead of them helping had to unload all my property on someone else's yard with no explanation I felt so disrepected I wouldn't recommend this company for true assistance

Rating:

5.0

Every thing was awesome thanks for everything

Rating:

5.0

Clerk was great!

Rating:

2.0

Allow the customer to park personal vehicle on site. I had to drive there to pick up the truck. Having to park across the street in front of someone’s house then run across the busy street was absolutely ridiculous. I was told no customer parking was allowed on site

Rating:

5.0

Clerk was very helpful!

Rating:

5.0

The employee that helped me over the phone & when I got there had excellent customer service. Unfortunately I can't remember his name.

Rating:

4.0

Overall, a good experience. Parking areas are tight.

Rating:

4.0

Put cruise control on the moving trucks. Ridiculous to drive 1000 miles and no cruise control. The truck also burned way too much gas due to there really not being a tow haul mode. It was nothing more than a light on the dash which kept the engine at too high of an RPM, 2600 at 68-70 mph. I won’t be renting a uhaul again unless it’s for a car trailer or open top cargo trailer.

Rating:

5.0

Very convenient location, helpful courteous staff, easy check in and check out, super hours. The only negative was that the inside of the vehicle was not clean and smelled like smoke. Since this was just for an in town move, it was no big deal, but it should have at least been vacuumed and wiped down much better.

Rating:

3.0

charged double the miles I drove. When I returned the truck, guy just said I would get a refund of my credit card, I hope I do. Truck worked good and was nice an clean

Rating:

5.0

Again with all they happened on the start of this trip with a bad truck they were friendly and helpful getting everything turned back in a day ahead of schedule

Rating:

5.0

The cashier was kind and informative and got us in and out really quickly. Thanks!

Rating:

5.0

Process was smooth from beginning to end. Communication and timeliness were great along with the end product.

Rating:

5.0

The young man who helped wasn’t able to help me on his end. I was given a promotion through email. One of the options was to claim it in person however there was not an option for the person helping me to claim it. I had to call and have someone from UHaul help. Once it was taken care of the person at the store was helpful and finished helping me. However the confusion made it seem as if he was not willing to help. I think his hands were tied and he really didn’t know how to help. He just kept telling me that I was at the wrong place and that they didn’t have the promotion I was given. Even though I showed him that it said I could use any location as long as the location was participating. He did show me that he didn’t have a way to except my code. In the end it worked out. I think the email promotion should be clearer and the UHaul stores should have information about it.

Rating:

5.0

Need flat dolly so you can move boxes

Rating:

2.0

When a new customer comes to pickup a trailer or vehicle, make sure it’s clean. Picked up motorcycle trailer and didn’t look that close inside. But when I got to dealership and started to load, they said there was oil where the motorcycle sits and wanted me to know it was not the one I bought. Kinda embarrassing and also dangerous loading and unloading.

Rating:

2.0

This storage facility on Pawnee in Wichita Kansas has no air conditioning or elevator to get to the 2nd floor which is where I was assigned to put my stuff. It was a very grueling unpacking on a hot day.

Rating:

4.0

Thank you.

Rating:

5.0

Was really fast getting me in and out with The truck I needed....thank you guys...I really appreciate you..

Rating:

3.0

Poor lighting in units Staff was friendly, but wait times were long.

Rating:

1.0

This store is very unprofessional, including the manager that tells customers he is the owner of uhaul.

Rating:

5.0

Very pleased with this facility and staff

Rating:

5.0

I have used this facility for over 10 years and have always been extremely pleased with the service and accommodations.

Rating:

4.0

Was hoping for a first floor unit. I am disabled. I requested a first floor unit. U haul associate sent us to a unit upstairs. His only comment was that the first floor units cost more. No discussion with us about if we were okay with the extra expense. We assumed it was either no first floor units were available or the promotion was for the less expensive units only. Had some difficulties with the stairs putting her stuff in the unit. U haul associate let us use the appliance dollie and carts , still , I will always wonder if a first floor unit was an option.

Rating:

1.0

Had dead mice

Rating:

1.0

I’m frustrated that I moved my belongings out 1 day after my balance was due, & I was still responsible for an entire months rent. The person who helped me was not a happy person at all!! he was rude and wouldn’t stop complaining about his job.

Rating:

5.0

The whole experience was excellent. From getting the equipment to being able to store my belongings. I even had a flat tire on the car transport. There was a little confusion on where I was at and the person went to two other gas station looking for me, but he didn't give up on me. He was very kind and courteous. U-haul was very helpful in every way! I would highly recommend them to family and friends.

Rating:

5.0

Always friendly and helpful. Even going out of their way to make sure I had everything I needed.

Rating:

5.0

I have used this location for storage twice now and both time the staff for the most part was polite and helpful with the exception of one or two. Any questions or issues I had they were able to help me with. If I ever need storage up here again I will definitely use this location again!

Rating:

5.0

Great price for big space. Thank you very much!!

Rating:

1.0

Horrible experience I just got my storage today and was given an access card but no access code. I had everything in my truck ready for storage and had unload everything once I couldn’t access my storage. Completely unacceptable to not give very important information like a access code. Also customer service was absolutely NO help & I called the after hours number for the GM 10 times and no answer. Worst possible service ever

Rating:

4.0

Would have liked getting notifications before payment is due. Other than that a fantastic experience.

Rating:

1.0

I had to call the customer service department to get anything done

Rating:

4.0

None

Rating:

2.0

I have been to alot of Uhaul centers. This one I would rank the THE lowest in terms of ease of use. The staff have to make due with what built, not their fault. I ONY came to this 1 due to convivence of location. The parking is slim, 6 of the spots close to door is so you can advertise trucks, WHY? DUH I was located on the 2nd floor, a lift of some type would be handy instead of ALL stairs. People have stuff to move and it hurts your back taking those stairs multiple times. AGIAN the most inconvenient set up and layout of a Uhaul center I have ever entered. DEF will not recommend nor ever use again. I rather drive an extra 4 miles out of my way to a better center

Rating:

5.0

The workers were professional and friendly.

Rating:

5.0

The unit I rented wasn't big enough. Family members were unloading the truck and I was still in MA. The service guy rented me a second unit over the phone. Worked great.

Rating:

3.0

Wish you had longer hours for your storage.

Rating:

5.0

Safe and secure storage, office hours appropriate and overall a good experience with my friends at u-Haul

Rating:

5.0

Was first set up with a storage unit at Pawnee and Seneca. After an awful experience with the general manager at that store I left and went to Uhaul on Pawnee and Oliver. Luke and the team was AMAZING and I couldn't be happier with their customer service! Thank you so much!

Rating:

5.0

Jason was outstanding and very helpful. Overall this was a great experience. I plan to use/refer this location in the future for any of my storage/uhaul needs.

Rating:

5.0

excellent facility, excellent staff

Rating:

4.0

The people at this facility were very friendly and helpful. The man at the passenger and Seneca store however was very rude, unhelpful and short with me.

Rating:

3.0

Either is or was mice in the storage unit

Rating:

5.0

Everyone there is Awesome! Always helpful and friendly. I am in customer service as well and know how difficult the industry can be, but this crew here is top notch. I will definitely be promoting U-haul's services. Thank you!

Rating:

5.0

All staff were very friendly very helpful and knowledgeable when I had questions, not to mention the free help in trying to locate storage and even had one help me figure out my trailer lights

Rating:

5.0

The employees were really nice and very helpful! If I ever need a storage unit I'll be back! Thanks for taking care if my belongings. Have a Blessed day

Rating:

5.0

Everything was fine. First free month with a uhaul rental was a life saver

Rating:

5.0

N/A

Rating:

5.0

None

Rating:

1.0

Management is awful, some employees are great. Store manager will go out of his way to be mean, parking is a nightmare and it's almost impossible to see anything in there.

Rating:

4.0

The staff was always very busy. I think this location needs more staff.

Rating:

5.0

The entire staff is great at U-Haul Moving & Storage of Towne East. The manager was very helpful.

Rating:

5.0

I appreciated the speed in which my request was processed.

Rating:

3.0

The facility needs to fix the access door!! Not sure if this will be a ionger term problem. I would prefer if it is broken, uhaul staff one additional person to open and close the door until fixed.

Rating:

5.0

Everything went well, ,and we even decided to use the U-Haul storage facility !

Rating:

4.0

Very attentive staff and clean facility.

Rating:

5.0

Thanks for keeping my belongings safe!

Rating:

3.0

U Box service is brutally slow. It was not prepped prior to arrival. Took over 90 minutes after first communication with staff to prep and depart. U boxes were convenient. End costs were hidden.

Rating:

1.0

There was racist comments and racist treatment. We were overcharged.This was a really bad experience .Who sends messages at this hour waking me at this time of morning.Its almost 3am and I didn't app

Rating:

5.0

The gentlemen were friendly and helpful. Very organized. They knew there jobs well. Thank you for a wonderful experience!

Rating:

5.0

I felt that my stuff was in good hands.

Rating:

5.0

Great service.

Rating:

3.0

None they did everything possible can make me put a smile on my face and I'm so tired good standalone it brought me alone glass of water they were very nice

Rating:

2.0

My issue was the scheduling. I specifically asked for a unit to store my motorcycle and I was advised that a unit was available. They tried to put me in an upper level, no unit was available.