I am not saying anything bad really but don't keep your things here there is a major issue with rodents and bedbugs I would not recommend this place needs to only be for the vehicles and moving trucks no more than that the storage unit had ruined almost everything I owned but I had to pay for insurance.... Im sad I was paying for a whole bunch of damaged good because of mice and rats.
Customer Reviews for U-Haul Moving & Storage of Trenton
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Trenton
The staffs are very helpful and friendly.
The staff member that took care of us was not vocally professional at some points. The unit was not clean and same staff member seen this but walked away with no explanation. I took a picture of unit before we put put our belongings in it for documentation.our s
Durvan was amazing!
The staff was excellent I never had a problem with my storage I would definitely use it again if necessary thanks for your service. their Trenton NJ office and main st in Hartford CT office their staff is great they should be honored.
Excellent
I love this facility they go way beyond! I am a elderly women who collects items qnd redistribute to the poor they are so sweet to me
I had mice in my unit and there were poop droppings everywhere in my clothes on my furniture on dishes. Just disgusting. I reported this issues twice. I have pictures or all my stuff. I wasn’t pleased with at all. Even though the unit was outside they should’ve done something about this to ensure my stuff was protected. Especially since I paid insurance every month.
The Uhaul crew was very accommodating. Until...my belongings were in the storage unit a year and my belongs were EXTREMELY destroyed/damaged by rodents. They nested,eaten paperwork, boxes mice droppings and pee stains EVERYWHERE in my unit. All I was asked by the crew "do I have insurance"? It was horrible and loss of my belongings experience. 😞
I reserved a storage unit 2 weeks ahead and they gave it away giving me a small unit that i couldnt even fit my furniture now i lost out on furniture for my kids and i they didn't seem to care and wasnt too polite
Good
Won’t ever use uhual again!
Courteous and efficient. One fellow agreed to attach the lock as we had an appointment to get to. I have the card and one key. He has the other. Could you please mail that key to me: Mona McCormack.
Your service. Very good customer services waas excellent with a very warm welcome.don't online to longe.
Ahmed is the best!
The staff was great and very helpful on both sites from pick up and delivery.
Can customer be given the opportunity to participate in a prize or draw einning event every month?
The general manager of U-Haul Trenton was really helpful and knowledgeable. He is also friendly and warm-heart. He went beyond to help me resolve the trailer issue by switching to a van.
Reps are nice and willing to help!
U-haul equipment always blocking your unit when you go to access your things.
Professional service
I didn't use the Brunswick Ave location. I am not using any storage there either. HYANNIS locatio couldn't find Buxton's Storage on Ferry Road, Ewing, 08618. Had to correct by calling UHAUL.
Could better understand U-Box.
Good service
Prompt and flexible service. Thanks!
Wrong info/staff re:1month free rental/storage w/ 1way truck rental meant my being charged for 1month storage(almost $100);said didn’t matter if storage was at end/start facility/ok if 1-2days early
The manager never got back to me in timely manners regarding my storage unit when i lost my key to lock. Due to poor customer service and inconvenient hours unable to move out of storage in time. FEES
Staff was helpful. Storage unit leaked and damaged some belongings. Large garbage pile next to the unit.
Great men of character who were able assistants.
Great customer service experience.
I am very satisfied with the customers service and assistance. I would definitely recommend someone to uhaul Trenton Nj
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