Customer Reviews for U-Haul Moving & Storage of Trenton

3,736 reviews

474 Brunswick Ave   Trenton, NJ 08638
(Located 1 mile south of Capital Health Medical Center)

(609) 989-9100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(609) 989-9100

474 Brunswick Ave
Trenton, NJ 08638
(Located 1 mile south of Capital Health Medical Center)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great location, great service and plenty of trucks. Awesome job

Robert E. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

CUSTOMER SERVICE WAS EXCELLENT.

Regina D. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Great job

Raul M. 
Rating:
3.0

But they over charge me without nottice

Amro A. 
Rating:
5.0

Customer did not leave a comment.

Crystal F. 
Rating:
3.0

Customer did not leave a comment.

Evelyn H. 
Rating:
5.0

Make sure you complete the text message return vehicle questionnaire before locking doors and depositing keys in after hours return slot. We didn't know to do that and ended up guessing the answers. Otherwise, very nice staff and neat/clean facility with well kept vehicles.

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

Derek M. 
Rating:
1.0

I didn't get the 26 feet truck that I inicially orderd. I got the 20"feet. The day I went to get the truck I went to 3 different places and they blamed one another, no one was responsible for the mess they created. Therefore, left behind so many things like tables a bicycle that was over a $100.00. I wonder if the company has trained those people. I won't recommend uhaul at all. Find another company even if it's more expensive

ronald C. 
Rating:
4.0

Customer did not leave a comment.

MARY N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

CAROLINES C. 
Rating:
5.0

The workers are always nice and always great help

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Shamayar M. 
Rating:
3.0

Location was not great. Staff were very friendly.

JENNIFER L. 
Rating:
5.0

Customer did not leave a comment.

Briana S. 
Rating:
5.0

the truck smelled like piss inside

Coors C. 
Rating:
5.0

NA

RICHLEU G. 
Rating:
5.0

The staff was extremely professional and kind.

Wanda g.  |  Overall Experience 
Rating:
5.0

The person who attended me is the second time that I do not like the treatment I think it is because I do not know the language very well but I do not think that is why he should treat people badly, if he does not know how to treat the client or is tired of working I better not work with you because I always choose you as the first priority but if the same person is going to tend to me next time I prefer not to go or recommend anyone! Thank you oh and you can tell me that I am Puerto Rican that I am from here In case I had any doubt! I don't know the name of the person, I know it is a short white, it was there last Friday at 8:00 am Thank you for your attention, I hope you take action on it.

Jose E F. 
Rating:
4.0

Customer did not leave a comment.

Gregg G. 
Rating:
5.0

Customer did not leave a comment.

Aaron E. 
Rating:
5.0

Excellent service and a great selection of products.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

I booked my appointment for 10' Uhaul truck much earlier in a location near my house at Ringoes for 7pm on 09/10/2021. At 3pm on 09/10/2021, they informed me that I have to go to Trenton to pick up my rental truck. This place is about 50 mins drive from my house. So I had to drive almost 80 miles more overall to return the vehicle . I had to pay extra and I had to give almost 2 hours extra time. But there was no compensation for that as that was not my fault.This is a great problem that Uhaul should look at.

Md B. 
Rating:
4.0

Customer did not leave a comment.

Sonya W. 
Rating:
5.0

One of the best locations I have been to

Siva S. 
Rating:
5.0

Customer did not leave a comment.

Howard H. 
Rating:
4.0

The only situation I had was that the truck didn't have air condition but besides that everything was good clean ready to get to work

SAMUEL P. 
Rating:
4.0

Good job!!

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Sian G. 
Rating:
4.0

The initial reservation was cancelled by uhaul due to some communication delay from me , booked and got truck from another uhal location . paid extra hours to the movers due to cancellation of the initial reservation . Suggested notify customers phone/text when in cancelling the service

Ganga Prasada M. 
Rating:
4.0

Customer did not leave a comment.

TUERE B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
3.0

Customer did not leave a comment.

DOREEN V. 
Rating:
4.0

Customer did not leave a comment.

Aliaksei R. 
Rating:
1.0

Customer did not leave a comment.

QUAN L. 
Rating:
1.0

Customer did not leave a comment.

Luis Miguel D. 
Rating:
1.0

Be honest about pricing

Kaiyaira C. 
Rating:
1.0

Customer did not leave a comment.

Roy T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessie W. 
Rating:
5.0

Customer did not leave a comment.

Doris G. 
Rating:
1.0

Customer did not leave a comment.

Roy T. 
Rating:
5.0

Everything was also great. Thank you

Ramos B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW O. 
Rating:
4.0

Customer did not leave a comment.

Sylvia U. 
Rating:
3.0

Only problem was that they didn't have the dolly I asked for.

Jessie W.  |  First Impressions 
Rating:
1.0

Got there twice as the first time, did not have my hitch and felt blamed rather than getting apologies for taking the date as scheduled online. After a month of waiting and previously confirming, got my last name and told me again that the hitch wasn't there, that it had just ordered two weeks ago. After making a scene, the manager not feeling empathetic, showed me the computer screen to justify it. That's when I discovered it was another order, same last name. The staff then proceeded with the installation but again I did not receive any word from the management team to excuse their lack of empathy. It again looked like it was my fault for having the same last name as another customer. Poor service!

Eugenio Cruz C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
4.0

Customer did not leave a comment.

Nikiya R. 
Rating:
5.0

Customer did not leave a comment.

Masoud S. 
Rating:
4.0

Customer did not leave a comment.

DWAYNE P. 
Rating:
5.0

They did a great job. The city of Trenton should fix the roads on the approach and departure, though! #infrastructure

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Nothing

SHEILA B. 
Rating:
5.0

Great customer service!

Masoud S. 
Rating:
5.0

Nice reception.. answered my questions kindly and professionally.. easy transaction. I dint just get a refund for the over 180miles excess gas I left in the van. Though they charge me for extra 4miles above the estimated total trip distance.

OLUWASEUN S. 
Rating:
5.0

Nothing, professional all the way. Had all kinds of trucks, lol and trailers

ROY D. 
Rating:
4.0

Customer did not leave a comment.

Naomi M.  |  First Impressions 
Rating:
5.0

This particular location is always excellent. Have plenty of vehicles and always ready, and courteous. They aren't the closest Uhaul but I use them every time I need a daily rental.

James N. 
Rating:
2.0

Absolutely insane how expensive a Uhaul is. Employee was late making the line so long and with one employee working it took 45 mins to get through 4 people. The late employee had no idea what he was doing. Took 30 mins to then get the right truck. Absolutely horrible experience, will be renting elsewhere next time.

Emily C. 
Rating:
5.0

Customer did not leave a comment.

Xudong L. 
Rating:
4.0

Customer did not leave a comment.

Beth O. 
Rating:
2.0

Equipment was not ready when promised despite being told the day before that everything was ready.

Matthew W. 
Rating:
5.0

First-rate service and everything was handled efficiently and on time.

felipe M. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

wonderful here everything was wonderful

SIVAS S. 
Rating:
5.0

Personnel was very helpful

RAFAL L. 
Rating:
5.0

Vincent, and his team so helpful

Kaye C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Odalys P.  |  Online Move In 
Rating:
5.0

Staff was amazingly helpful. Timely, provided great instructions and was all around professional. Kudos to a well run operation. They were busy but very organized and efficiently managed the work load while being respectful of my time. Kudos

Thomas L. 
Rating:
5.0

Pleasantly surprised by the facility and service at this location. Had no idea uhaul had such a facility in my area. Will eef use it again.

Paul D. 
Rating:
3.0

Prices are very high. can be further reduced

Uttam P. 
Rating:
3.0

Customer did not leave a comment.

EMILY C. 
Rating:
5.0

Only issue was several hours after I picked the trailer up, the associate called me and stated they gave me the wrong trailer and wanted me to drive all the way back to Trenton to return it. I told him the trailer was already packed and that I was not going to do return it. It was not an issue but certainly a bit much of a ask. Returning it was so easy though, very smooth and no wait time at all.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Mitchell G. 
Rating:
5.0

Customer did not leave a comment.

Sahil S. 
Rating:
5.0

Trailer was disappointing in that I could not use to pickup lawn mower.. trailer was 6 by 12 feet.. but trailer was limited to 57 inch wide ramp/entry..I needed 63 inches..have to rent another trailer at tractor supply..!

JOSEPH V. 
Rating:
5.0

The uhaul overcharged us 10 miles. We drove the exact miles and they took way more

Natashia M. 
Rating:
5.0

I’d like to thank Vince because he was very helpful to my every need. He has a good heart and without him I would never gotten what I needed. He helped me every step of the way and I forever grateful. Thanks Vince. You set the standards high!!!

MIA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADRIAN W. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

LEONARD S. 
Rating:
5.0

Customer did not leave a comment.

MILTON G. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Since U-Haul screwed up and could not honor my reservation to pickup the rental in East Hampton, I had to drive to my home in Robbinsville, then go to Trenton, pick up the truck, drive back to East Hampton, load up, then drive back to Robbinsville, unload and return the truck to Trenton. The only bright spot was your staff in Trenton. They tried to make things right.

JAMES S. 
Rating:
5.0

Easy drop off

Guerby B. 
Rating:
5.0

The staff were so professional and helpful. I needed air in one tire and the gentleman was out in the torrential rain filling it for me. Excellent Service!

Carolyn S. 
Rating:
5.0

Customer did not leave a comment.

JEAN E. 
Rating:
2.0

The location was not in the safest part of Trenton. Must be vigilant at all times. The agent was not friendly or receptive. Seemed annoyed to be there

dembre H. 
Rating:
3.0

I got charged eight dollars for gas after driving 4.2 miles. That seems a bit of a rip off. Otherwise everything else was fine.

ROGER P. 
Rating:
4.0

Customer did not leave a comment.

JUAN JOSE V. 
Rating:
4.0

Customer did not leave a comment.

Lori B. 
Rating:
5.0

Customer did not leave a comment.

Cathy M. 
Rating:
3.0

There was a dirty sock in the back otherwise decent.

Derek Z. 
Rating:
3.0

Customer did not leave a comment.

AMIRA R. 
Rating:
4.0

Customer did not leave a comment.

SHANNON F. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Shannon F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NITIN B. 
Rating:
5.0

Customer did not leave a comment.

Adrian P. 
Rating:
5.0

The staff was courteous, respectful and was happy to answer any questions I had. They did a wonderful job installing our hitch. It was so nice to have such a pleasant experience. I will be recommending them to everyone I know.

Constance A. 
Rating:
5.0

Good customer service where the store was concerned ,however we had to rebook the entire service and Go to go in physically to a store as the app is so horrible for an already verified customer. It just didn't recognize my offline verification that I had to go in the store. After booking it online. They say that it's verifying during pick up and the whole site times off. What's the point of wasting time doing it online when you don't want to help your own customer. I tried : my wife Elvira dsouza tried and we both faced issues. And it isnt the first time we are facing issues picking up a u haul online. Crazy. Just stop your online service option and frustrate customers.

Aldrin P. 
Rating:
3.0

The morning staff person could be customer friendly. I realize I requested an early pick up time but if mornings are not for him I would suggest he change his work schedule. Furthermore, make sure the trucks are serviced as the truck I was given first had a leak in the roof of the cab. No walk around inspection was performed during pickup or drop off. And as soon as I returned the truck (way ahead of schedule) it was given to another customer without inspection again. To shorten my complaint I'll just say that I will not be returning to this location for rentals.

Eric P. 
Rating:
5.0

Staff personnel Tracy was professional, knowledgeable and very friendly. Great experience. Wanda Green

Wanda g.  |  First Impressions 
Rating:
4.0

Overall, good move-in experience, although the door fastener was rusted and difficult to open.

Jamie S.  |  First Impressions 
Rating:
1.0

after booking a unit online for the stated price, i was shocked to find that U-Haul is unable to keep their word on the units and pricing, as the location said the unit would actually be double the price, and uhaul did not take responsibility for this discrepancy. I do not understand how my reservation online wasn’t upheld, as if uhaul doesn’t guarantee reservation pricing, why have a reservation system at all?

Jordan S.  |  First Impressions 
Rating:
3.0

Workers were not that helpful over phone or in person. Yet the storage unit was clean and ready to use.

Patrick R.  |  Online Move In 
Rating:
5.0

Really great service! Very helpful staff!

Annie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amaury H.  |  Overall Experience 
Rating:
2.0

The staff member that took care of us was not vocally professional at some points. The unit was not clean and same staff member seen this but walked away with no explanation. I took a picture of unit before we put put our belongings in it for documentation.our s

margarita c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patsy C.  |  First Impressions 
Rating:
5.0

Courteous and efficient. One fellow agreed to attach the lock as we had an appointment to get to. I have the card and one key. He has the other. Could you please mail that key to me: Mona McCormack.

Mona M.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top