Customer Reviews for U-Haul Moving & Storage of Trenton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Trenton

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shateira d. | Overall Experience |
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I am not saying anything bad really but don't keep your things here there is a major issue with rodents and bedbugs I would not recommend this place needs to only be for the vehicles and moving trucks no more than that the storage unit had ruined almost everything I owned but I had to pay for insurance.... Im sad I was paying for a whole bunch of damaged good because of mice and rats.

Juan Miguel P.
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Customer did not leave a comment.

William G.
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Customer did not leave a comment.

Jeremy F.
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I was scheduled to pick up a truck early in the morning, but U-Haul rented out that truck to someone else the day before, so my pickup was delayed. Then when I showed up to pick up the truck, the other customer hadn't returned it yet, so they ended up renting me a different truck. As soon as they learned they wouldn't have my equipment available at the time I wanted, they should have offered to rent me the alternate equipment at the original time I wanted it. The 5-hour delay was really costly for me and could easily have been avoided by either 1) not renting out the equipment I requested less than 24 hours before I was scheduled to pick it up or 2) renting me the alternative equipment at my originally requested time.

Carl W.
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Customer did not leave a comment.

Christoph P.
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Customer did not leave a comment.

SCOTT B.
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Mobile check in was very clunky, didn't work. Luckily the location's office was organized and good customer service was a quick check out.

Jean W.
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Customer did not leave a comment.

Steve F.
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Customer did not leave a comment.

Thomas A.
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I wanted to use dollies but they didn't have any - I would think they are an essential piece of moving equipment that is easier then a hand truck. They should have had them available. Otherwise everything went smoothly.

Barbara A.
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Customer did not leave a comment.

Angelene M.
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The representative I encountered at the facility was very helpful and knowledgeable. He displayed great customer service skills.

Michael K.
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Tracy was great when I showed up to pick up Dolly. He was really polite and respectful through the whole process. He went above and beyond what I was expecting from him. Adviced about my tires, how to safely used the trailer the first time etc.

Sara P.
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Our move went very well. The staff at this location were courteous and super helpful. The truck was great, easy to drive. It drove really well when loaded! I love the automatic downshifting to help with breaking! I felt very safe driving it. Thanks so much!

Zhanee D.
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One of the best locations I've rented from and very friendly workers

Frank C.
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Said they didn't have the dolly that I reserved and got an email confirmation for. Didn't give me the furniture pads that I reserved and also received a confirmation email for.

Janet C.
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Customer did not leave a comment.

Rob S.
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Customer did not leave a comment.

LaTanya W.
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The truck I had was very hard to start.It was so hard that I started to call the location and tell them to come get the truck. When I told one of the gentleman he just stated that the truck was a older truck and there may have been some issues. So why sell it!

Demointree B.
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Customer did not leave a comment.

Thomas P.
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Shane was excellent! A gentleman and friendly. I would recommend Uhaul to anyone and they have earned a loyal customer.

Keyonna D.
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All the sales men I encountered were helpful and went out of their way to show me how to operate the vehicle.

Paul M.
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Customer did not leave a comment.

Boris B.
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I was over charged with no explanation given, I was given a receipt for one price on return and my banking showed an additional charge which I was not aware about which is against the law you can't give one price and then decide to charge more at your delight and not let the customer know at checkout when the equipment is returned.

Vivian T. | Overall Experience |
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The staffs are very helpful and friendly.

LORENE H.
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Customer did not leave a comment.

DIANA V.
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The truck needs engine tweeks. It has very bad pick up. When we tried to go 50 MPH we could smell the engine. Felt unsafe so it took us longer then it should have to get this job done.

CLARENCE H.
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Same as you did with me. By the way I left my eyeglasses and my phone charger in van it was dark and didn't realize it until I needed the charger

margarita c. | First Impressions |
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The staff member that took care of us was not vocally professional at some points. The unit was not clean and same staff member seen this but walked away with no explanation. I took a picture of unit before we put put our belongings in it for documentation.our s

Andrew B.
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I had selected contactless. It didn't work out. The phone support was clueless. I ended up just walking in. The guys at the location were great. Friendly, helpful, and quick. Guys inside: 10/10. Lady on phone: 1/10.

richard B.
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Customer did not leave a comment.

Kimberley F.
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Customer did not leave a comment.

Joseph S.
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I believe I was overcharged for the 2nd day for a matter of 1.5 hrs.for $40.00

Lisa D.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

Peter G.
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Customer did not leave a comment.

RAYMOND W.
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I had the reservation at a different location and suddenly it was switched. This location was further away than I would have liked.

Tyteanna R.
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Customer did not leave a comment.

Sarah V.
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Nothing. It was great! Tracey was really helpful.

THOMAS S.
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Customer did not leave a comment.

Ricky B.
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Customer did not leave a comment.

Anthony G.
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Unfortunately the system (website) indicated that we could rent the 10' truck from Edison, NJ but we were called the day before our rental and told that the system made an error. This forced us to go further out of our way to pick up the truck. According to the agent who called us to inform us of the change, she was going to credit us $140 for the error that the system made and our inconvenience, but that did not happen.

Amy W.
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Customer did not leave a comment.

Chimaobi A.
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Staffer who processed my payment didn't wear a mask. Multiple customers inside didn't have masks on either. Unacceptable.

Carmen G.
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Customer did not leave a comment.

Lamonte P.
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Not over charge and include the equipment i paid for. I haven't received a refund for that.

THOMASINE S.
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Customer did not leave a comment.

Christopher C.
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Customer did not leave a comment.

John K.
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Have your call center employees retrained. Gave me a quote on phone which was not honered at pick up. Not very happy at all. She should be fired or suspended.

Tynnetta H.
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You guys need to aloud non-profit to paid 25cent for mileages'.

ALEXANDER V.
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Customer did not leave a comment.

paul C.
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The manager went out of his way to get me a trailer since the one I reserved was not returned and broke down.

Victor N.
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Customer did not leave a comment.

Kepner S.
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No improvements. I just wanted to mention the exceptional service we received from the rep at this location. When we discovered the headlights on the truck assigned to us were inaccessible, he immediately worked on finding us a new truck as soon as possible. Within 30 minutes, we had a new truck and made accommodations for the wait.

John S.
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Customer did not leave a comment.

Kenya B.
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Customer did not leave a comment.

Nanako Y.
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I could not pick up from a location i chose. One of the staff member had no mask on in door.

Bryant D.
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Customer did not leave a comment.

Peter E.
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Customer did not leave a comment.

Joshua K.
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Customer did not leave a comment.

KRISTEN W.
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Customer did not leave a comment.

Ricardo G.
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A smile goes a long way and although the service was excellent/courteous, it would be nice to see a smiling face enjoying the work they do. Times have been rough for all of us but just that little gesture will make it a beautiful day for all. Together we can overcome anything

Evan M.
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Customer did not leave a comment.

RONALD W.
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Customer did not leave a comment.

Alexander P.
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Customer did not leave a comment.

West W.
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Customer did not leave a comment.

Jennifer Z.
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The white male skinny manager told me he would help me next Even asked for name and reservation instead he comes back and asks who is next and skips 2 people ahead of me in line. The 10” had a nail before it was picked up by me was not inspected before, what if I had a flat on the road? Unprofessional, trashy rude uneducated staff.

Mario W.
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the experience was so good I can't think of anything

Ryszard G.
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Nice, professional staff. Would recomnend it to anyone who needs to rent a truck.

JOE H.
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Customer did not leave a comment.

DIANNE C.
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I have used many Uhaul Locations, this was very accurate and cost effective. I would use them again in the future.

Takiyah L.
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Customer did not leave a comment.

isaiah E.
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Customer did not leave a comment.

Michael P.
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Nothing. I had a great expensive today.

Ismael M.
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As a repeat customer once again the expert associates at uhaul processed and delivered the product that I needed for my transportation needs seamlessly.

Pedro G.
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No need improvement this location is awesome they were very nice and very pleasant

OSCARG C.
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Customer did not leave a comment.

BYRON R.
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Nothing smooth and on time

STEVEN M.
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Store manger Vincent and team members onsite and corporate offices ..sorry didnt get their names... were great to resolve VIP gift certificate issue ... Thank you great and another great experience...i will be renting from Trenton site future Thank you Steven Munoz

MARK B.
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Customer did not leave a comment.

CHARLES H.
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Customer did not leave a comment.

Justin R.
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Customer did not leave a comment.

Melissa B.
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Customer service center almost made the entire experience a horror. This site actually fixed the error. U haul needs a customer friends website.

Sheila B.
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The check out attendant was rude . but the check in attendant was excellent

Apoorv K.
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Customer did not leave a comment.

Patsy C. | First Impressions |
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Customer did not leave a comment.

joseph H.
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Excellent

Gwyneth B.
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Everyone was very helpful and pleasant to deal with. Not sure how can improve. Just keep it up.

Anthony N.
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I dropped off the one way rental at this location. I wanted to confirm the pricing as I was supposed to be charge for any miles over my specified miles. Only one individual at the desk and one person checking in vehicles. Service was very slow. Took almost 45 mins just to check in the rental and receive a receipt.

Dwayne P.
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Customer did not leave a comment.

BRANDON C.
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Flat rate for the day instead of per mileage

Nicole C.
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There's always a bit of a wait to get a truck or return it because so many people need them on the weekends. Maybe more than 2 staff members on Sat/Sun would be helpful.

Victor M.
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Have more 26 ft trucks available

GLENN J.
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Continue what you are doing...My transaction was a smooth one...Thank You

Donald D.
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Customer did not leave a comment.

TIMOTHY W.
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On September 3rd I booked a 20 ft truck with a pick up location in my home town of Moorestown, NJ. I showed up on September 26th at 7am and was told they had no trucks available. They couldn't explain why. They found a 15 ft truck 30 minutes away in Trenton, NJ. Appears this happened because corporate accounts like Fedx, UPS and Amazon accounts had priority.

Michael C.
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Customer did not leave a comment.

susan L.
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Customer did not leave a comment.

Filipe T.
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Clarity on cost: charged one more day and that was not clear Vehicle clean Not customer centric - just asked help to understand details on the truck and was taken as a “burden”

Kevin B.
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Never called to let us know that the uhaul was ready for pick up

Vandan P.
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excellent service by U-Haul and Brunswick Ave location staff...

Brian D.
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Do better with pickup locations. Selected Bordentown, NJ and confirmation came back for Cinnaminson, NJ - 20 miles away. The Trenton location I ended up using was 5 miles away, but I had to make 4 long phone calls to make that happen.

MICHAEL G.
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Trenton was great. The Avis location at the Princeton airport was horrible. Made my location for 12pm on Saturday, they never bothered to tell us they close at 12pm; no phone call, email, heads up. So when I arrived at 12:15pm they called me a “no show.” When I call to find out why the door was locked they said “you are late.” Moving day and this is how we treat customers? Fortunately there was another truck available in Trenton.

MICHAEL D.
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Customer did not leave a comment.

Nah'Rya W. | First Impressions |
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Durvan was amazing!

mirtha b. | Overall Experience |
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Customer did not leave a comment.

Chadyra M. | Overall Experience |
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The staff was excellent I never had a problem with my storage I would definitely use it again if necessary thanks for your service. their Trenton NJ office and main st in Hartford CT office their staff is great they should be honored.

Raufu O. | First Impressions |
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Excellent

Eva N. | Overall Experience |
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I love this facility they go way beyond! I am a elderly women who collects items qnd redistribute to the poor they are so sweet to me

Tabitha M. | Overall Experience |
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I had mice in my unit and there were poop droppings everywhere in my clothes on my furniture on dishes. Just disgusting. I reported this issues twice. I have pictures or all my stuff. I wasn’t pleased with at all. Even though the unit was outside they should’ve done something about this to ensure my stuff was protected. Especially since I paid insurance every month.

Mikhail I. | Overall Experience |
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Customer did not leave a comment.

MARCELLA H. | Overall Experience |
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The Uhaul crew was very accommodating. Until...my belongings were in the storage unit a year and my belongs were EXTREMELY destroyed/damaged by rodents. They nested,eaten paperwork, boxes mice droppings and pee stains EVERYWHERE in my unit. All I was asked by the crew "do I have insurance"? It was horrible and loss of my belongings experience. 😞

Sheila D. | First Impressions |
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I reserved a storage unit 2 weeks ahead and they gave it away giving me a small unit that i couldnt even fit my furniture now i lost out on furniture for my kids and i they didn't seem to care and wasnt too polite

David H. | First Impressions |
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Good

DJuana H. | Overall Experience |
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Won’t ever use uhual again!

Mona M. | First Impressions |
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Courteous and efficient. One fellow agreed to attach the lock as we had an appointment to get to. I have the card and one key. He has the other. Could you please mail that key to me: Mona McCormack.

Chantal P. | First Impressions |
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Your service. Very good customer services waas excellent with a very warm welcome.don't online to longe.

Roxanne C. | Overall Experience |
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Ahmed is the best!

robert l. | Overall Experience |
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The staff was great and very helpful on both sites from pick up and delivery.

ARMENUS G. | Overall Experience |
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Can customer be given the opportunity to participate in a prize or draw einning event every month?

yingkai w. | First Impressions |
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The general manager of U-Haul Trenton was really helpful and knowledgeable. He is also friendly and warm-heart. He went beyond to help me resolve the trailer issue by switching to a van.

robert l. | First Impressions |
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Reps are nice and willing to help!

JAMES W. | Overall Experience |
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U-haul equipment always blocking your unit when you go to access your things.

Robert Y. | Overall Experience |
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Professional service

valarie s. | Reservation |
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I didn't use the Brunswick Ave location. I am not using any storage there either. HYANNIS locatio couldn't find Buxton's Storage on Ferry Road, Ewing, 08618. Had to correct by calling UHAUL.

Michael K. | Overall Experience |
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Could better understand U-Box.

jOHANA G. | Overall Experience |
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Good service

Thomas Z. | Overall Experience |
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Prompt and flexible service. Thanks!

lauren i. | Overall Experience |
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Wrong info/staff re:1month free rental/storage w/ 1way truck rental meant my being charged for 1month storage(almost $100);said didn’t matter if storage was at end/start facility/ok if 1-2days early

debrora b. | Overall Experience |
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The manager never got back to me in timely manners regarding my storage unit when i lost my key to lock. Due to poor customer service and inconvenient hours unable to move out of storage in time. FEES

Gabriel S. | Overall Experience |
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Staff was helpful. Storage unit leaked and damaged some belongings. Large garbage pile next to the unit.

Jeffrey R. | Reservation |
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Great men of character who were able assistants.

Chanise B. | Overall Experience |
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Great customer service experience.

JOSEPH E. | Overall Experience |
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I am very satisfied with the customers service and assistance. I would definitely recommend someone to uhaul Trenton Nj

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