Customer Reviews for U-Haul Moving & Storage of Truro

438 reviews

22-24 Court St   Truro, NS B2N3H7

(902) 893-4128

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(902) 893-4128

22-24 Court St
Truro, NS B2N3H7

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My experience was wonderful, on time, plesent helpful staff and we'll working equipment and easy return, Thank you so much!

JANET PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW KRISTOPH G. 
Rating:
5.0

Fantastic service, great vehicle and convenient. Will definitely rent again and recommend.

SCOTT ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Christopher Mich F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD ALAN C. 
Rating:
5.0

The man that helped me was exceptionally friendly and proficient.

carrie D.  |  First Impressions 
Rating:
4.0

It would be convenient to have both full and half-month options for people who are moving somewhere on a 15th or something.

Danielle C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Harris H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Quick, efficient check in and also assisted with trailer hook up and detachment. Excellent and courteous staff.

SHAUNA M M. 
Rating:
5.0

Excellent staff. Very professional. Location was perfectly clean. Lots of stock and suppliers. I needed load straps and bought those at u-haul while I as there.

Frank M. 
Rating:
3.0

When I've already paid for the rental don't try and charge me more and ask me to pay again

PETER TODD M. 
Rating:
5.0

I had an amazing experience at this location. Great customer service and clean, organized facility.

Barry F.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

tanya l.  |  Overall Experience 
Rating:
2.0

We used the access code to check in, but at the end of our move, just after the U-Haul office closed, we tried to lock our unit using the code. It said access denied. We were not able to re enter the building, saying we did not check in, and the access code kept saying invalid. We have tried for two days to contact U-Haul, but no response.

NATHAN R.  |  Online Move In 
Rating:
5.0

Extended access hours are awesome! We had a long day packing our belongings from our apartment and then unloaded our belongings into our new rental locker and left site at 3:00 AM. Very convenient.

Michael F.  |  First Impressions 
Rating:
5.0

Employee was very helpful

STEPHEN ENSLEY L. 
Rating:
5.0

Customer did not leave a comment.

Katherine B.  |  First Impressions 
Rating:
4.0

Great location and I really enjoy the enclosed loading/unloading area. Certainly adds to the appeal of using your storage units.

Michael R.  |  First Impressions 
Rating:
5.0

Very kind gentleman who checked me in and was very pleasant to deal with

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

JOHN GILFORD L. 
Rating:
4.0

Customer did not leave a comment.

PETER CLARENCE T. 
Rating:
4.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
5.0

If it were not for the excellent help of Alan who was working at the check-in counter at this local location, my experience with U-Haul Corporate would have remained unbelievably bad. Alan went above and beyond to make my already bad moving experience more pleasant and less stressful. I have thanked him personally more than a few time during my move in. I'd appreciate the manager of this location to take particular notice of my comments and ensure Alan is commended! I'm a 60-yr old retired C-suite executive and Great Leader Coach who knows great employees when I see them. Alan is definitely one of those! My rating dealing with U-Haul Corporate both through their website and their CSC, although not asked for in this Facility Rating, would be one star at best! Unforgivably bad, bad, bad!

Kevin S.  |  First Impressions 
Rating:
5.0

Very easy process with extremely helpful staff. Carts were accessible and worked well to move our belongings into the lockers.

Aliya K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R W H. 
Rating:
5.0

Uhaul here in Truro was an awesome place to store our things over the past two years. Clean, safe facility with really considerate and friendly service from those in the office. We moved our belongings to our home but otherwise would have happily remained there. The van rental to move out went very smoothly. Thanks so much!

INGRID T. 
Rating:
5.0

your staff went over and above to help many thanks gary

GARY DONALD J. 
Rating:
5.0

Customer did not leave a comment.

Karyn F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn R.  |  Overall Experience 
Rating:
5.0

Unbelievable staff. I have purchased packing supplies , had my SUV wiring replaced , rented trucks , trailers and now storage at this facility and every staff member has been stellar. Highly recommend this location.

Stephen G.  |  First Impressions 
Rating:
5.0

Very friendly, helpful staff,excellent experience in storage and renting a truck would definitely use again

Robert S.  |  Overall Experience 
Rating:
5.0

This was the slickest and easiest contract entered into. Allan made it so very simple and we were able to move in within minutes of requesting space. He was an excellent rep for U-Haul!! Thank you!

TIMOTHY C.  |  First Impressions 
Rating:
5.0

Fantastic customer service ☺️

DIANNAH S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYLER STEWART M. 
Rating:
4.0

Advising customers on the most affordable rental for their needs. That was missing.

Colleen F. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
4.0

Have your direct line number actually answered in your store...call centre in Indiana USA is not helpful. But in store staff were terrific.

COLIN M H. 
Rating:
5.0

Continue your friendly professional service

RAYMOND GERARD M. 
Rating:
3.0

The truck I rented was not available when it was to be picked up. I had to take a smaller one which reduced the efficiency of my trip. The contract had the wrong times for pickup and return on it and even after we clarified that on arrival for pick up, we still got a call on return day asking when we were returning it for the wrong time. The bill was made out to someone else and I will have to go in to have that changed tomorrow. The staff have all been very pleasant to deal with - but the details are not satisfactory.

CHRISTOPHER JOSE B. 
Rating:
4.0

Spot was tight to pull out of

Simon A. 
Rating:
5.0

Customer did not leave a comment.

LAURIE ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

JASON DONALD P. 
Rating:
5.0

Customer did not leave a comment.

DONALD FRANCIS B. 
Rating:
5.0

Very friendly staff and awesome facility that has easy access to units.

Peggy S.  |  First Impressions 
Rating:
3.0

When estimating prices please be a little more accurate, I had a heart attack hearing what the price could be with KM/$

ANNELIESE N. 
Rating:
5.0

fast and courteous service,

ROBERT BURRIS P. 
Rating:
5.0

Love the convenience and setup of Uhaul Self Storage! Access is simple, carts are helpful and storage unit was clean and ready to go. Would recommend this to anyone looking for storage solutions.

Miranda L C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEAN LUC L. 
Rating:
1.0

I was given a contract for pre-calculated mileage and asked to pick up the cargo van in a different location. No one was there to pick up the vehicle. After 45 minutes of wait, the staff of this location arranged me to pick up a 10-feel cargo van and promised that I will be charged on the original contract. When I returned the vehicle a different staff was there and I was charged extra even though I returned the vehicle with refill and less milage than estimated. This company needs to follow better ethics and customer service,

H P VASANTHA R. 
Rating:
4.0

Customer did not leave a comment.

JULIE A G. 
Rating:
3.0

Customer did not leave a comment.

LAURA CHRISTINE C. 
Rating:
5.0

The customer service was impecable

EDWARD ARTHUR G. 
Rating:
5.0

Customer did not leave a comment.

Tony J. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

Kevin Scott J. 
Rating:
4.0

Customer did not leave a comment.

michael l.  |  Overall Experience 
Rating:
3.0

Personnel is very friendly but there are a few glitches in the system: we were given a storage unit that was already occupied although it appeared free in the system, twice in a row we tried accessing the facility after hours after being told that we could but in fact we couldn’t get in

Marco V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN WADE R. 
Rating:
5.0

Staff was very friendly and knowledgeable. Made the whole experience very easy and would want me to use this location again.

MARK WILLIAM W. 
Rating:
5.0

Good

RONALD DAVID S. 
Rating:
5.0

The Location was amazing. I had a confirmed trailer rental and had even phoned the main Uhaul dispatch the day before to ensure that the trailer would be available as I was driving 150 kms to get it. The trailer had not been returned and Central Dispatch had NOT informed the local team. Brandon was amazing at resolving the issue, we left with a smaller trailer and a smile on our faces. Thanks for being great people despite the issue with your Head Office! Deborah

Menno W. 
Rating:
5.0

These fellows truly went the extra mile to help me with the electrical connection between their trailer and my tow vehicle. It was a totally seamless transaction from reservation to return. Highly recommend this franchise.

DAVID REUBEN S. 
Rating:
5.0

Excellent customer service and answered all my questions. Jackie was amazing!

Sheri F.  |  First Impressions 
Rating:
5.0

Everyone was so helpful and knowledgeable. Made a difficult and stressful move so much easier.

tom A. 
Rating:
4.0

Customer did not leave a comment.

Betty G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leila L. 
Rating:
5.0

Excellent service don't be scared to ask for anything their are their for you!

JAMES ALLEN R. 
Rating:
5.0

Customer did not leave a comment.

Reta O.  |  Overall Experience 
Rating:
5.0

I am a regular customer of the Court St. UHAUL. The staff is extremely helpful. I do think my check in could be streamlined by keeping my personal information on file. I am required to give my drivers license, email, address and phone number on every visit.

JAMES WILLIAM F. 
Rating:
3.0

When i was paying as my deposit i was told that the 125 on my debit card was a hold and that the final charge would be what was applied to my bank or the refund would be direct to the banj that was false which wasnt a big problem i just had to walk over for the refund as i dont live far but that may not be the case for everyone

NIKITA DAWN D. 
Rating:
4.0

Customer did not leave a comment.

Alex P. 
Rating:
4.0

Everything was great!

ALEXANDER JAMES H. 
Rating:
5.0

Customer did not leave a comment.

MARY ESTHER B. 
Rating:
5.0

Customer did not leave a comment.

KEITH D H. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON G G. 
Rating:
5.0

Get some cruise control

David L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHARLES K. 
Rating:
4.0

Customer did not leave a comment.

KELLY M K. 
Rating:
5.0

Customer did not leave a comment.

DAVID LEE M. 
Rating:
5.0

Customer did not leave a comment.

JOHN VERNON P. 
Rating:
4.0

The protocol for filling the gas tank was very unclear, causing customer to overfill and overpay for fuel.

Lindsay W. 
Rating:
5.0

Trailer towed awesome. Very happy with my rental.

DAVID JAMES B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER OWEN M. 
Rating:
4.0

Customer did not leave a comment.

Travis G. 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
4.0

I have had a poor experience at this location in the past however my most recent experience was the complete opposite because of the service provided by Darrin Deyarmond. I had made a booking to pickup my truck at a difference location however it was unavailable and had to pick it up here instead. Because of that the billing of my reservation was incorrect and I was charged more kms than I should and the flat rate was also wrong. When I returned the vehicle and questioned my bill Darrin had a look, immediately understood my concern and also couldn't understand why I was billed the way I was. Darrin corrected the bill to my satisfaction without hesitation. Despite working alone during a busy evening Darrin was friendly, very helpful and provided exceptional customer service. I left feeling good about my experience - and this was after locking the keys in the vehicle and having to pay for someone to gain entry so I could return the vehicle. Thanks again Darrin

TERRY E J O. 
Rating:
5.0

perfect

ron c.  |  Overall Experience 
Rating:
5.0

lower the price lol

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE CAROLIN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darren K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Ann B. 
Rating:
5.0

Very friendly and helpful service. The trucks operate so smoothly and are so clean.

MICHAEL AARON G. 
Rating:
5.0

I always find the employees kind and accommodating. I have recommended this location to others and use it whenever needed.

JULIE ARLENE M. 
Rating:
5.0

Nothing I can think of

M NEIL M. 
Rating:
5.0

Customer did not leave a comment.

JARRETT MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

I've rented from the Truro, NS location several times this summer, and they have been absolutely awesome to deal with. Everyone is pleasant, helpful and easy to deal with. Unfortunately, I can't say the same about the folks dealing with my online booking. The 15 foot truck I had originally rented for today's move turned into a 20 foot unit that I would have to pick up at a location 50km away. I was never offered to be reimbursed for gas for both my personal vehicle that I would use to drive the 100km round trip to obtain this vehicle, nor the gas on the rental unit on the one way rental to Truro from Westville they offered me. I will never, ever book online again, but will absolutely return to the Truro, NS location to book a rental for my next move. The folks in Truro are awesome to deal with, and I think the folks running the online services could take a lesson from the Truro branch in customer service.

BENJAMIN RYAN D. 
Rating:
4.0

Customer did not leave a comment.

DONALD ARTHUR E. 
Rating:
5.0

Customer did not leave a comment.

Makesh G. 
Rating:
5.0

Customer did not leave a comment.

Christopher Jeff M. 
Rating:
5.0

Customer did not leave a comment.

JAMES WILLIAM F. 
Rating:
4.0

Customer did not leave a comment.

Arthur F.  |  First Impressions 
Rating:
4.0

Your storefront is excellent. Everything you could need for moving. I commend you for your respect of the unique history of the building as a hat factory and dynamic place of work for so many women and men-the photo displays are very well done. My rental experience was very good.

M NEIL M. 
Rating:
3.0

Customer did not leave a comment.

Rosemary S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

hard to improve provide a coffee to go ...

JOHN M M. 
Rating:
5.0

The service was quick and professional. The truck was very clean, ready and well maintained.

Jackson Robert F. 
Rating:
5.0

This is the third truck this year that I've rented from U-haul and all of them had alignment issues. None of them were very good at going straight. I think they should be maintained a little better .

Gord J. 
Rating:
2.0

Rude, misinformation

DARREN ARTHUR S. 
Rating:
4.0

Perhaps don't call right at the estimated return time, and then proceed to call the emergency contact as well. Always assume someone will run a little late

MarkEdward W. 
Rating:
5.0

Customer did not leave a comment.

Keith A D. 
Rating:
5.0

Customer did not leave a comment.

Wendy L. 
Rating:
5.0

Customer did not leave a comment.

Ed W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Connor S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN MICHAEL G. 
Rating:
3.0

Customer did not leave a comment.

Rosemary S.  |  First Impressions 
Rating:
5.0

Nothing, customer service was excellent. :)

PAUL DARREN P. 
Rating:
5.0

Customer service is perfect. Anybody more attention would be annoying.

TROY B W. 
Rating:
5.0

Should supply renters with an owners manual, cup holder was broken, should have good wiper blades. On a long haul like we did renter should have some instruction on navigating steep inclines. Should consider diesel engines on bigger units. Other than that all was good.

LEONARD HENRY D. 
Rating:
5.0

Really appreciate the friendliness and flexibility of the staff! Thank you!

Cathie C.  |  First Impressions 
Rating:
4.0

Cruise control for peoples that have bad legs it helps the blood circulation when you can move the right leg also make ramp wider

yvon T. 
Rating:
5.0

Price was a little high to rent the cargo van for four hours to pick up some items 100 km away

MICHAEL JOSEPH M. 
Rating:
5.0

i had a very good experience with uhaul, no problems whatsoever. I would definitely recomment it to a friend.

CATHERINE JANE F. 
Rating:
1.0

She charged me $320 extra said the truck was in miles not Km's, only thing that saved me was I took a picture of the fuel because it was wrong as well. So I had proof that the truck was registered in km complete scam!!! Never again! Lawrence MacLellan

NORMAN LAWRENCE M. 
Rating:
4.0

The on site staff were very informative, helpful and courteous.

Delbert A C. 
Rating:
4.0

Customer did not leave a comment.

NEIL ANTHONY R. 
Rating:
5.0

All went well was quite happy with U-Haul.. Thank you..

GRAHAM J S. 
Rating:
5.0

My experience (not based on your local people who were fine) was a disaster. I teach marketing at four post sec institutions in NS. If anyone is interested (and I suspect you are not), connect with me. And I am not usually a complainer.

Ed M. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

NEIL ANTHONY R. 
Rating:
5.0

I only left this unit to rent a larger one within the same faciltiy

victorian order of nurses for canada n.  |  Overall Experience 
Rating:
4.0

Have the truck full of fuel to simplify the process of returning it full versus about 3/4, 1/2 or whatever the gauge reads when picked up.

PETER ALLAN T. 
Rating:
3.0

During access hours, anyone can enter the facility and roam inside, which was concerning. I had an access card to enter after hours, but it never worked. Jackie and her staff were great!

Jessica E.  |  Overall Experience 
Rating:
5.0

Absolutely nothing, I called last minute and they took great care of me! It was quick, efficient, truck was clean and the app to return meant I could drop off when I needed to. Wonderful experience Thank You

TROY VICTOR W. 
Rating:
3.0

It was a long travel from the loading dock to unit 2231. The bumpy unlevel floor made for a challenging move in. Other than the floors, the facility is great.

Andrew C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janet W.  |  First Impressions 
Rating:
5.0

Only issue I could see is the roll up door would not stay up but no big deal everything else was great

neil m.  |  Overall Experience 
Rating:
4.0

The only issue with the facility: When first opened -- and after having paid for a locker -- work was not complete on the facility itself. For an excessive amount of time, it was not possible to get to our locker. Compensation of no kind was offered for the inconvenience. NO complaints about staff, they did all they could. Head office or District Manager (?) should have offered something: Reduced rate, a free month, something.

todd h.  |  Overall Experience 
Rating:
3.0

I was frustrated with having to walk around the building several times because the swipe card was not working, Pushing the help button on the swiper received no response. I think it would have been more courteous to accompany me to demonstrate and introduce me to the procedure and the location of the unit. I had been up all night packing and cleaning and then driving 4 1/2 hours (I stopped for a 45 minute nap) and was very tired. Luckily the elevator didn't stop working until our last load and the employee that came to look and help us find the stairwell was very helpful and kind. Drive-in and unload was very convenient and the trolleys worked well with a large elevator. I like the historical content of the building as I grew up bowling there every Saturday.

nancy a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leanne C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa T.  |  First Impressions 
Rating:
5.0

People there very friendly, helpful and patient.

ron b.  |  First Impressions 
Rating:
5.0

Very helpful staff...thanks very much.

Dale A.  |  First Impressions 
Rating:
4.0

Employees are very friendly, knowledgable and understanding. Facility has easy access storage and is extremely clean .

Marie B.  |  First Impressions 
Rating:
5.0

The gentleman behind the counter at your Truro location... "Darrell" I believe his name is, was very helpful, friendly. This was the 3rd time that I have used Uhaul and I am very pleased.

stacy b.  |  Overall Experience 
Rating:
5.0

great

Paul C.  |  Overall Experience 
Rating:
5.0

Excellent customer service

stacy b.  |  First Impressions 
Rating:
5.0

Great staff

Dave C.  |  Overall Experience 
Rating:
5.0

Very friendly service. That’s what it’s all about!!!

Dave C.  |  First Impressions 
Rating:
5.0

The second time we needed U-HAUL in Truro, the second time we had an amazing customer service. Great job!

Paulo M.  |  Overall Experience 
Rating:
5.0

Great customer service! The U-Hal team was amazing. Darrin was very friendly and helpful. The team helped us find the best solution for our needs and everything was perfect. Thanks U-HAUL Truro.

Paulo M.  |  First Impressions 
Rating:
5.0

a very pleasant staff

Frederick C.  |  First Impressions 
Rating:
5.0

Jaqueline was extremely helpful and professional...I would highly recommend uhaul Truro just because of her.

Troy C.  |  First Impressions 
Rating:
5.0

Excellent customer service. Lovely facility.

Ingrid T.  |  First Impressions 
Rating:
5.0

Glad you have renovated a great facility in the "Hub Town" of Nova Scotia" Service was great, and we look forward to having a safe and secure facility to store files. Thanks - keep up the good work.

Maritime Aboriginal C.  |  First Impressions 
Rating:
5.0

Excellent staff and so helpful with everything!!

lynne m.  |  Overall Experience 
Rating:
5.0

Friendliest customer service experience I've had in a long time. Employees were upfront and informative, leaving me with no questions about my rental. Manager showed me my rental unit herself! Awesome

jd h.  |  First Impressions 
Rating:
5.0

Very clean...very helpful and friendly staff. Would highly recommend this business.

edna k.  |  Overall Experience 
Rating:
4.0

Staff very helpful and friendly!

Jaime B.  |  Overall Experience 
Rating:
5.0

Super nice and very helpful in answering any and all questions.

patrick n.  |  Overall Experience 
Rating:
5.0

I originally dealt with Darren at the Truro Facility & he was most helpful & knowledgeable, very customer service orientated.

heather m.  |  Overall Experience 
No reviews have been submitted for this location.

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