Customer Reviews for U-Haul Moving & Storage of Tustin

Rating:

3.0

Very friendly and helpful staff, patient will customers who were not prepared or familiar with how it all worked

Rating:

5.0

The young lady very nice ,friendly and professional.thank you

Rating:

3.0

I was charged an extra day I returned my vehicle early at 8am and they put me down as returning my vehicle at 115pm which cause me to get an extra day added on. that's not right I want something done about that.please

Rating:

5.0

I asked for a mile to be removed because once I left the parking lot the mileage increased. I shouldn’t be charge for what I did not even drive

Rating:

5.0

The steering wheel was super off. But the AC was cool and the cargo area was clean. The customer service was on point.

Rating:

5.0

There’s a continuous consistency at this location. They strive to do the best and it always shows. I would recommend this place above all U-Haul rental locations.

Rating:

1.0

Got there as they were closing the store to return my rental. They refused to let me check in and they rep has a terrible attitude. On top of that he kept the keys so I was not able to check in with the mobile app since I couldn’t turn the car on for odometer reading. Horrible customer service! Never recommending anyone there or doing business unless I get my “late fee” waived

Rating:

5.0

The guy with long hair, went above and beyond.

Rating:

5.0

Easy rental and return. Supplies well stocked. Will definitely use again.

Rating:

5.0

Make multi-day rentals for the appliance dolly cheaper (not just days x daily rate).

Rating:

3.0

Truck issues, had to bring right back for a new truck, then the new truck has was not as we were told and Informed them of this, brought truck back with even more gas but no credit back as we were told would be on the broken truck, charged for way more miles than drove and the mirror on passenger side was broke and had to keep being reset to position

Rating:

3.0

I took the truck and drove only 6 miles. When I came to return it, they said I need to fill up gas or I will have to pay $10. The needle was just above the line when I took it, I even sent them a picture. I ended up filling it up more than what I took out with.

Rating:

5.0

I have used this location and would continue to do so.

Rating:

5.0

Jocelyne was great! Thanks for your help!

Rating:

5.0

Just keep on doing what you're doing now.

Rating:

4.0

I returned it after hours, but the app return process was quick and easy.

Rating:

5.0

Service is amazing

Rating:

3.0

Straps on the ramps on the car hauler were broken and shredded. Strap end on the tire straps were heavily frayed making them difficult to get in the ratchet straps.

Rating:

5.0

Appreciative of the quick service at the desk, when attaching, and on return. I will be back again.

Rating:

5.0

I’m still waiting on my refund i wish that process was faster

Rating:

2.0

U-haul person installed the trailer to my Grand Cherokee and became unconnected to my Jeep. Trailer was not tightened enough.

Rating:

2.0

I had ordered padded blankets with my truck rental. When I arrived, I was told that my padded blankets were not available because another customer ordered everything they had. Why wouldn’t U-Haul just set aside what I reserved? Would you do that with a truck? That’s bad business.

Rating:

1.0

Was charged for fuel when I fueled up right before bringing back and brought back at the same level. Not pleased at all!!!!

Rating:

5.0

The Tustin site is very good. Personally, I've never had a problem there and have always appreciated the service received.

Rating:

5.0

This store is very well maintained and is very well organized. It's easy to find and the access for in and out is exceptional.

Rating:

4.0

Signage a bit confusing when arriving to pickup a rental. The staff was fantastic.

Rating:

5.0

Everything was great. Thank you

Rating:

4.0

Initial truck pick up experience was quick and easy. Called into the office when truck broke down and was left on hold for 30+ minutes Had to wait an hour afterwards for roadside assistance.

Rating:

5.0

friendly and helpful staff - but the truck i rented was a bit dirty (ie still had an old used paper towel w/food stains on it...) limited parking, but otherwise would use again!

Rating:

5.0

Few leaves and dirt but fairly clean

Rating:

5.0

Better return instructions for after hour.

Rating:

5.0

We have been renting the Uhaul truck every year except for the COVID period for our Annual Music Concert. I have noticed the addtional staff to cover the busy office on the weekends. It was great to see more help to your staff for checking in the customers.

Rating:

5.0

Your staff was courteous. You had the equipment that I needed. All good!

Rating:

5.0

It was fast & knowledgeable service. Thank you!

Rating:

4.0

Figure out a way to make mobile phone map use a part of the interior design of the truck. I've rented a few 26 ft trucks and a few 15' trucks and that's the biggest annoyance - using the cup holder to hold my phone so I can sort of see the map while I drive.

Rating:

5.0

The service was great

Rating:

3.0

Initial visit to rent equipment was not very pleasant. The girl was rather rude and when I called on the phone that person was even worse. However, when we actually picked up the trailer on March 16, the girl that attended us at that point should get a raise because she was unbelievably polite, helpful, and considerate of everything we needed. It’s a shame that customer service does not have more people like her.

Rating:

4.0

The van was clean but the left blinker and back lights did not work. I felt for a van that large, everything should have been in working order and not create a potential hazard when changing lanes.

Rating:

5.0

Great service at this location from management down. Good people there to to help

Rating:

5.0

Great customer service. Speedy hook up. On top of their game from check-in to drop-off. Thank you!

Rating:

4.0

The 24/7 APP was a little difficult to navigate

Rating:

5.0

Super easy return!!

Rating:

4.0

There are men outside the building at both entrances who are looking for work. They are very aggressive in their requests for work as I drove into the driveway and as I left. Made me uncomfortable. I wish you could stop it.

Rating:

5.0

It was a very efficient rental. All good!

Rating:

5.0

Great service!

Rating:

5.0

You have a great team. I even left something in the vehicle which your team recovered. I am so grateful. Everything went super smooth, everyone was friendly. Super happy with my experience at this store. Please give these people a raise to keep them around. Good people are hard to find and I’m sure they probably don’t get paid what they deserve and are worth. This crew deserves every bit of it.

Rating:

5.0

From Management down every person at this location Goes above and Beyond to make the rental experience seem less

Rating:

5.0

Great customer service

Rating:

4.0

No padlock provided to the back

Rating:

5.0

The person that helped me was professional, courteous and informative - kudos!

Rating:

5.0

Excellent customer service! The gentleman who helped us check in made recommendations and he was spot on! Thank you!

Rating:

5.0

There’s is this employee that is always very happy to help and very professional sorry but could not get his name he is been there for years

Rating:

5.0

Always awesome! As a customer, I always fill out the reservation completely. I’m in and hooked up ready to go in 5 min. As a frequent user, I suggest a frequent user discount. Keep up the good work.

Rating:

3.0

Tell customers if you’re closing early!!!

Rating:

5.0

The manager and every team member were very helpful and cared about doing the right thing the second I walked in.

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

Was renting for long time and always had someone to help. Staff very professional and nice. Thank you.

Rating:

4.0

Unit was way too small and had to change to a bigger one! When I booked it online it said for a studio apartment! Not even close

Rating:

5.0

Very helpful

Rating:

5.0

Everyone was very friendly, accommodating, and helpful. Effort and professionallism goes a long way, especially during a stressful transition. Thank you guys for everything.

Rating:

5.0

Whenever I am in Orange County for work, and need a trailer or moving materials, the Uhaul Moving and Storage of Tustin is my first choice. Staff is always willing to work with me and ask questions to ensure that the truck, trailer, storage unit, or materials that I am seeking, will do the job. Kaylee / Kayleigh (I apologize for not getting your name in its correct spelling) helped me with my storage unit a few days ago. She made sure my items fit in the unit, after realizing that the unit I reserved, was too small. Excellent customer service. The owner Edgar is always willing to help. He closed out my unit yesterday since I didn't need it anymore. He valued my feedback. Again, always positive here. I'm sure I will be back soon.

Rating:

5.0

Only downside is no AC but other than that it was exactly what I needed.

Rating:

5.0

Every staff was very helpful and professional.

Rating:

4.0

Was secure but the light near my storage always turns off and was motion activated but not from where my storage unit was. Had to walk to the end of the row to get the light turned on.

Rating:

5.0

Never had a problem.

Rating:

5.0

Besides a nice clean place, staff were helpful, informative, and friendly.

Rating:

5.0

Great experience!

Rating:

5.0

My experience has been great and this Tustin Location always has a helpful staff willing to accommodate any questions or concerns I may have, or if I want to come to the Tustin location to make a payment they have a friendly and helpful staff to do that and I appreciate all of your employees hard work. Thank you.

Rating:

3.0

Staff were very knowledgeable and helpful. The facility had some issues. First, the parking situation was poor, making it difficult to access the storage facility. The parking lot was small, and there were many trucks and inadequate spaces to park near the storage facility. The sliding latch on the storage unit didn’t work properly for the duration of the month. I waited in a long line at least twice to alert someone. There was no way to call for help from the back. No one answers a phone locally. Lastly, the double doors were never accessible, forcing customers to use a single door, unless they waited in the long line in the front to notify a U-Haul rep, or the customer happened to catch a rep in the parking lot.

Rating:

3.0

Not enough units to fit my need

Rating:

4.0

Only downsides were that I was told it closed at 8 but it actually closed at 7, and also none of the larger doors were open and staff said they wouldnt/couldn't open them so we had to get a king sized matress through a doors which was a struggle. The staffed did give us a hand with it tho, so i appreciate that

Rating:

5.0

I luv the U! Thank you!

Rating:

3.0

I moved out because ONE of your Employees, tried to ILLEGALLY charge me for Non Authorized services. Who ever this was SHOULD be FIRED !!!

Rating:

4.0

They helped me figure out exactly what I needed.

Rating:

3.0

I moved out on 03/09/2022. The management on duty was not in for that week a schedule change so it reflects that I have a balance due 03/10/2022. I already vacated the unit. My Unit was Closed out a week late spoke to Kaylee at Tustin 714-804-3023 . I should have no balance or nothing showing owed. Left unit wide open and cleaned out on 03/09/2022

Rating:

5.0

uhauls infrastructure and available tools/ facility made our move so much easier. Moving is already stressful so we really appreciate how easy uhaul made the rental process for the trailer and the storage facililty. We would 10/10 recommend uhaul to our friends and family for future moves.

Rating:

5.0

Great storage facility. All employees are very friendly and helpful.

Rating:

5.0

The staff there were very helpful and friendly,answering all my concerns,and catering to my needs.i would rate this location on a scale of 1-10. A high 10.

Rating:

3.0

There is a Homeless guys leaving right in front of unit 254. I didn’t feel safe at all leaving the door open and unlock while I was moving out. Also, there is others storage rental properties that would make your life easier having elevators with a lower cost per rental. In regards the Homeless guy I think he lives in the unit.

Rating:

1.0

Items were stolen from my storage unit, specifically, my personal documents including all of my identity information as well as my children's. The customer deserves some type of recompensation, this property is under 24/7 surveillance this is unacceptable.

Rating:

1.0

You suck

Rating:

1.0

We had trouble inputting our access code since there were three keypads. We didn't which one to use. So we ask the guy (an employee?) inside and he said storage hours is closed despite the website saying it closes at 10PM; we were there at 9PM. I managed to figure out which keypad and gained access to the storage facility; we started moving my stuff into my storage unit. Soon after, he called the cops for burglary. We had to explain to the cops everything. Bottom-line is, the person inside the facility did not even know when the storage hours of operation are and was rude/extremely unprofessional. I hope this doesn't happen to anyone else moving in late at night.

Rating:

5.0

The manager Eddie was a great help to me and I’m very happy with the experience. My only concern was that there was no room to unload storage items because the parking lot was full of the Uhaul trucks and trailers. It’s seemed as if the company doesn’t care much about the storage part but more of the trucks and trailer rentals. If there can be a better way to load and unload storage I believe you’ll get better Buisness. Thanks!

Rating:

2.0

Even thought we had reserved a unit three months in advanced, when we arrived, not only was there not a unit of our size available, there was no unit available for us to rent at all. We had to find a location with an available unit and then come back to return the truck. The staff member who worked with us was very apologetic, and she was very helpful in directing us to an alternative location, but it was still inconvenient for our reservation to have been over-looked.

Rating:

1.0

Needs friendlier workers!!

Rating:

5.0

Great service

Rating:

5.0

I commend the staff for always being friendly and helpful. I appreciate you guys! My experience was nothing but pleasant each time I had to access my storage.

Rating:

4.0

The parking lot is too crowded the office staff specifically Francisco are incredibly friendly but some yard staff are just jerks. It’s very difficult to get your car back to the loading dock to load stuff out of your storage and Been more difficult to return U-Haul trucks. staff Ordered me to move a very large U-Haul truck in that incredibly tight crowded parking lot I asked them to do it because it was so tight but Christian refused to help and navigating that area is incredibly difficult

Rating:

3.0

I would have loved to have had a larger storage space. The ones available were kind of small. I had a very tough time with my unit latch. It wasn’t until my daughter noticed a line on the wall and lined it up with the mark that I was able to apply the lock. I don’t think anyone should have to go through that. Had she not noticed I would have gave up and reported in broken. There’s no way everyone will recognize that marking.

Rating:

4.0

The parking is always full but staff was always accommodating letting me park temporarily close to get stuff out of my storage.

Rating:

1.0

Zero help, the lock they provided me with boke on the 3rd use was told too busy to help me come back in 3-4 hours. I just paid storage unit for the month and had to vacate due to not big enough and was provided zero proration, witch every other facilities I contacted do provide, I suggest using them for truck rental and use others for storage

Rating:

5.0

Everyone was friendly . Frankie was exceptional . True gem guy

Rating:

5.0

The customer service reps were great.

Rating:

5.0

I want to give Sarah at this location a mention because she saved the day for us! We received incorrect information from another rep and based our reservation on it. When we called to confirm Sarah was able to fix the issue and went above and beyond to get us moved in! We thought we were going to have to park our truck full of belongings somewhere once we arrived and hope they weren’t stolen but Sarah got us all set up with a unit and even after leaving the office she sent us information to get us all set up for after hours move in. She deserves a huge kudos and a raise!

Rating:

5.0

Andrew was particularly helpful and accommodating during the Covid crisis. Excellent work. Amazing job. Unique manager.

Rating:

2.0

People in the office are wack especially management

Rating:

3.0

The office was difficult to contact, long wait times in person, long phone hold times, then was disconnected. let them know we had moved out then got an email a week later asking where our payment was

Rating:

1.0

Horrible, I was provide a upstairs storage after been told it was down stairs, the rep. had me deliver my furniture in Tustin, than made me drive the truck all the way to Garden Grove. horrible!

Rating:

2.0

facility was ok, the customer service could be better and the manager could pay more attention, gave up my unit was paid in full and i was still charger 259.95 which overdrafted my bank account.

Rating:

1.0

Horrible customer service. They key to my lock mysteriously didn't work and they didn't have an answer as to why (even tho it worked in the past). Had to pay $50 to cut a lock that wasn't even mine.

Rating:

4.0

Service and storage good

Rating:

5.0

Good job.

Rating:

5.0

Responsible. Professional. Great value

Rating:

1.0

The people working at this location must hate their job so much because they were extremely rude. This location also has the worst parking and storage loading area I've ever been in.

Rating:

5.0

The staff are competent and friendly.

Rating:

5.0

They we're very nice and helpful!

Rating:

1.0

CUSTOMER SERVICE IS TERRIBLE AND YOUR C.S. REPS HAVE NO CLUE WHAT THEY ARE DOING. HOW CAN YOU RENT A STORAGE TO A CUSTOMER AND NOT TELL THEM THERE ARE NO ELEVATORS TO MOVE THEIR FURNITURE??????

Rating:

5.0

In fact, I did not come to this facility and didn't know its storage condition. The persons I contacted with were very nice dealing with delivering my 3 U-box to my apartment. Nice job for them.

Rating:

5.0

I had two uboxes delivered. Everything went smoothly. The staff were professional and friendly.

Rating:

4.0

Aa

Rating:

3.0

Not enough parking available

Rating:

3.0

2nd floor with no elevator, no AC, etc.

Rating:

3.0

We had issues with our Uboxes, and was told that I had to bring my own truck and there was no truck available at the site.

Rating:

1.0

Andrew the general manager in’s Tustin is very unprofessional and impatient to customers. And uhaul make it very confusing for pick up ubox or delivery it. the door is sealed and didn’t notice earlie.

Rating:

3.0

Poor customer service . Not very helpful and staff seemed very lazy

Rating:

4.0

Never had a problem.