Customer Reviews for U-Haul Moving & Storage of U-City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of U-City

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Robert H. on

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Staff very helpful.

Robert H. on

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Great service. Easily cancelled one of two trucks not needed.

Harry H. on

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Mitchell O. on

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Always easy and quality vans.

Jenna S. on

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Donald N. on

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Not a thing. Everything went really well.

Dona S. on

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dale H. on

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Sylvia F. on

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Julian C. on

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Rob S. on

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Showed up at 5:03pm (for a 5pm return time) while the workers were just closing down. I had stopped to sweep out and clean the unit. Was told I would probably be charged a late fee as they didn’t want to close me out 3 minutes past closing. I was charged and there was no explanation as to why the workers wouldn’t have taken the time while they were still there to simply click “returned”. I understand I was 3 minutes late, but the lack of customer service to try and help was what really bothered me.

Paddy M. on

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Stanley F. on

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Rose L. on

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Joseph C. on

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Douglas F. on

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David G. on

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the trailer was clean and ready to go other than the axle alignment was not good the trailer didn't track very good at all which made it weave back and forth glad i wasnt going cross country

Ronnie V. on

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Both gentleman working that day, did an awesome job and very friendly

Daniel H. on

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Jennifer W. on

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royce S. on

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Gary Z. on

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Scott C. on

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The general manager was really unfriendly and didnt listen to the customers needs. Was not a good experience at all.

Katherine C. on

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I had zero information the day I was supposed to start loading my U-Box container. When I called the 1-800 # I got transferred 3 times because she each person couldn’t answer my questions. I was told I should’ve received a call from the location, but that never happened. When I arrived at the location the only helpful person was the guy working outside on the forklift moving the U-Box containers. He is the only reason I was able to give a positive review above. When my U-Box was delivered to the new location the same thing happened. I was supposed to get a call, which never happened, and then when I arrived to unload my U-Box container it was not set out and ready for me when I arrived when I even “scheduled” what time I would be there to unload it. At the new location the general manager was very helpful and awesome to work with! She would be the only reason I give that location a decent review as well. Only a total of 2 U-Haul employees made this experience worthwhile and pleasant (& I talked to at least 10 different employees during this entire experience).

Patrick K. on

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As always, quick and friendly service. I love the inexpensive rate when a last-minute emergency came up. Your 9 foot trailer was perfect for the job and towed very well. Your two guys at the u-city location, we’re great.

Philip W. on

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Jennifer S. on

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Employee damaged my car bumper when removing trailer from hitch.

Robert F. on

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My commercial stand mxer arrived with a broken collar, it needs to be replaced. My arrival was supposed to be around 1:00 pm, didn't show until 6:30, the unloading company, credit to them. Called and said that uhaul wasn't allowing them until 4:30. Hopefully the $25 insurance will cover the $400 cost of a stand mixer

Tami H. on

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JEFF D. on

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All went well.

john k. on

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We were impressed with the lady drivers that helped us with the u-pack pods. We have two very difficult access driveways and they did a very skilled job in managing the pods for us. THANKS!

Kyra B. on

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I actually used the Coeur d’Alene Idaho location! The Ubox I rented was a life saver! I have told everyone about it!

ronessha b. on

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My things were not at this facility.

Danielle F. on

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Pods were late. But staff was friendly and helpful.

Courtney S. on

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when we first got the uhaul, they didn’t have one available for us to pick up and the man was not helpful. When they dropped it off it was hours late and they didn’t know where it was. Terrible!!!

jim b. on

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I am Happy

Oleg L. on

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Thank you for your excellent service!

JEREMY H. on

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Great job

Natasha B. on

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could have more people be versed in different areas.

Daniel S. on

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U-box crates are a bit flimsy and poorly constructed

Kyle J. on

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The actual delivery of my box was great. The delivery person was friendly and on time. My customer service experience with calling to get confirmation from this location was not good and confusing.

Lawrence S. on

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Communications are TERRIBLE. Your people LIE. You have NEVER called back on anything. Will NEVER use you again if I can help it. PERIOD!!!

Tamir B. on

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Delivered U-Boxes with hinges open, locks broken, and door still bolted. Booked a truck reservation instead of moving help. Prepped trailer 3+ hours late. Steve on the phone helpful, but overall: bad.

Eden P. on

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They damaged and lost our stuff

Eden P. on

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Worst moving company ever

Eden P. on

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Horrible experience

Eden P. on

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Choosing UHaul got our move was a terrible experience. Nothing was done correctly. We were blackmailed with another $2000!for them to release our stuff.

minseob k. on

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Need to replace outside key drop box. The opening slit is too small to drop thick keys.

Lyle K. on

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Very helpful and friendly staff. Easy to work with.

philip k. on

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Very helpful and friendly