Customer Reviews for U-Haul Moving & Storage of Umpqua Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Umpqua Valley

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Philip M. on

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Mark went above and beyond to set everything up right. Great job!!

Darren M. on

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Yaakov S. on

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On arrival at my destination, there were very clearly marked signs, directing me to the appropriate place for returning the equipment. The staff were very prompt, polite and friendly in processing and accepting the equipment.

Jennifer C. on

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Karen K. on

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Lydia b. on

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jeremy h. on

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Isaac D. on

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Wayne G. on

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its alright

Lucas A. on

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That location is always professional

Leslie N. on

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More employees, wait time was a bit long. But over all a painless experience.

Anna B. on

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So kind and helpful thank you!

Jennifer I. on

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Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)

Darlene P. on

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Steven E. on

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Jason E. on

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The location is small and difficult to maneuver within, especially for the rental vehicles. While the rental vehicles are clean and maintained, they are old, uncomfortable, and with very loud road noise.

Jennifer I. on

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Excellent management and caring , friendly atmosphere )

Jeanne W. on

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Just keep on smiling!

Michael H. on

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Dana S. on

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Michael S. on

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The person was very helpful and had empathy for my experience

James C. on

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The manager belittled his employees and was unkempt. It seemed as though he had little to no managerial training and was generally insensitive.

constance r. on

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Everything was fine with the van I rented. We just found old food wrappers under the seat that someone obviously had hidden there. I told the office about it when I returned.

Roger P. on

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The trailer lost it's tail lights traveling cross country. The wires going into the plug broke right at where they came in. I had to stop at an auto parts store and splice in a new piece. The rental return folks refunded me 20.00 for the parts.

Tonya M. on

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These guys were great. Even thou the system kept glitching they kept the mood light hearted and happy.

Janus M. on

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I was charged a 20$ fee for returning my truck in the evening after the store was closed. The drop-off box for keys and contract doesn't warn you that using the drop-off box costs an additional 20$. Such a scam.

thomas W. on

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bill w. on

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I really don’t think that you could improve cause of being very busy at that time of my visit.

Laura R. on

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The young man who helped us was amazing

Ernesto B. on

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bradley B. on

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Julie H. on

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Everyone was very professional.

hailey y. on

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Thanks for the rental!

Julie H. on

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They are an Amazing team!!

carol d. on

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The people at the roseburg site are very great.

christine f. on

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U-haul in Roseburg OR were the most helpful and friendliest people!

Dave H. on

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The customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!

stephanie G. on

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No

Karen B. on

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Thank you

Gary M. on

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Great customer service, very professional.

Rebekah D. on

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Very clean facility and helpful staff!

Kay B. on

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Everyone was friendly and very helpful. I would recommend this U-haul to anyone.

chris l. on

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excellent staff

chris l. on

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Excellent staff

Robert J. on

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Manager Andrew is great.

Lola S. on

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went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.

Margaret S. on

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Great bunch of folks to work with.

Andrew M. on

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Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.

Jennifer M. on

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I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!

BRIAN H. on

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Everybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!

Patricia K. on

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The staff was all very friendly and helpful. I will definitely use them again when I need storage.

shawn f. on

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Very helpfull , good personality,

Ken G. on

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I had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.

richard b. on

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there was one time that somebody propped open the back door and nobody else was around

david h. on

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The staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.

DONNA S. on

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My only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my records

renate t. on

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We did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.

Marion M. on

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Would definitely recommend this storage facility! Great service !!!

peter r. on

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Difficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.

jerry o. on

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Outstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olson

Sam R. on

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Moving can be stressfully,the crew at the Roseburg location made it less so.From renting the trucks to obtaining storage units my needs were met in a timely fashion and with professionalism!Thank You