Customer Reviews for U-Haul Moving & Storage of University City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of University City

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Rosemary J. on

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loretta s. on

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I have no complaints, the employees were very friendly, and helpful. Thank you

STEVEN H. on

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Probably had my worst uhaul experience ever this weekend. The UHual employee that helped me was great it was just a series of unfortunate events. First i got my car stuck on the tow and had to wait about 3 hours for tow truck to arrive to assist me off. This made us late to our destination so i had to change the time of my movering help. They arrived about 5 hours late of my second rescheduled time. The movers were nice, and the owner was very accomidating and by the time they arrive they assisted in moving the few items that were left and too heavy for one person to lift. It was a bad day. Again the Uhual employee that helped me in Saint louis is great and I would highly recommend this uhual location over others. The moving company was also great, it was more or less bad communication between the guys who were suppose to help and there boss, busy with a move in Springfield. The boss of the company, himself ended up coming to help as soon as he was back in Columbia from that move. I would recommend them as well based of the interaction I had with the company's manager. It was just a crappy day.

maurice w. on

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This location was great and the help was very helpful.

eric s. on

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No improvement needed. Erica, Larry and rest of staff are very helpful and easy to do business with. The equipment is often fairly new and always in good repair.

Mark R. on

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LESLIE P. on

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ivory j. on

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PAUL W. on

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LAURA D. on

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Wonderful, fast and friendly service!

lisa k. on

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TODD T. on

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Kathleen C. on

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Kim A. on

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The staff was super friendly. Made me feel comfortable and answered all of my questions. No hassle. This is how I want to rent a U-Haul!

LAURA M. on

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Very nice to work with I enjoyed my experience I know where to go next time I move

Melody B. on

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derrick b. on

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Philip S. on

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Excellent all around

Teshia C. on

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Davis A. on

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good service nice poeple

Chyna B. on

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BRIAN L. on

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Joan B. on

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ALEX T. on

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Service is very good but rates are slightly higher than competitors when the mileage charges are factored in.

Gayan D. on

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The best UHaul center I have ever been to - very friendly customer service, online check in was great!

DAVID H. on

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Patrick gave good quick service on Sunday afternoon. Thank you

ROBERT O. on

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Steven w. on

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James S. on

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Quick and courteous service. Fifteen foot truck had under 10k miles and performed beautifully on my trip from St. Louis to Dallas. Truck cabin was a little noisy, but other than that the drive was pleasant. Plenty of room in parking lot to navigate.

STEPHEN B. on

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CHRISTOPHER B. on

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LILLI FAYE J. on

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anita q on

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Only concern is that the footboard to the bbed was broken upon arrival.

Tyrone W. on

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Nathan P. on

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Ms. Norman was nice enough to call me before closing the business early due to an ice storm so that I could pick up my trailer. I really appreciated that courtesy!

COREY B. on

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David E. on

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JOSEPH B. on

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Marsha W on

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Service was excellent

Lucas L. on

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NOVELLA B. on

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MICHAEL J. on

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We had a wonderful experience. The lady who originally helped us (I think she was a manager) was great! She answered any questions we had, while being friendly, professional, and positive. She never made us feel rushed and was just really helpful. When we dropped it off later than night, the man was also very friendly! He checked the milage and reviewed with us how much the final cost would be. The price was exactly what we had expected and we had no problems at all. We left with smiles! Also, the ramp at the back of the truck was key.. such a big help. And the truck itself fit all of our stuff perfectly (loved the shelf in the back). We're thrilled with the experience and will definitely be back.

Danielle J. on

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I received great service from everyone I came into contact with in a timely fashion. I would gladly recommend this location to everyone I know.

Guillermo R. on

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David J. on

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The gentleman that provided service was very friendly, had a great attitude and made using U-Haul so easy. Thanks!

RYAN F. on

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I rent here almost once a month and it is not always the closest location for me to do so. I rent from here because the service is excellent and the manager Erica is phenomenal!

Jeremy G. on

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Forrest H. on

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I set up hitch install for today, 12/21/2016. Per the email confirmation, I was to receive a call to schedule the time. I never received a call, so yesterday I called the number provided on the email, and was told to be at U-Haul at 7 a.m. When I arrived I was told the hitch installer was not reporting for work until 10 a.m. I left and went to work, then went back to U-Haul at 10 a.m. My vehicle was taken right in and I was prepared to wait, as the email said, up to 3 hours. Four hours later my vehicle was finally ready. I lost almost one full day of work. I am scheduled to pick up a trailer at this location 12/30/2016. I want to change locations.

TIMOTHY O. on

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Paul B. on

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CARSON M. on

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They were so accommodating with the crazy schedule I had today! The gentleman was very patient and kind. I would recommend this location to anyone needing to move!

Juna A. on

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Very friendly and helpful!!

ADRIAN G. on

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TERRANCE J. on

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HE Y. on

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Great place to rent truck

THOMAS V. on

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LINDA M. on

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charles z. on

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The location and building is fine. However, the personnel that hooked the trailer to my truck first didn't even know where to hook the chains. Then told me that he deserved a tip for doing his job.

LINDA M. on

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Very friendly and helpful staff.

crystal w on

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Just too expensive

Melanie S. on

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Amazing experience. Thank you!!

JASON R. on

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All staff were awesome - Erica rubs a great store!!

Sherriese D. on

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Tiffany W. on

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Nothing. Staff was very friendly and welcoming and service was fast.

Marvella A. on

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Nothing...the sales person/counter help was awesome...he was very much a people person. Also the gentleman that checked me was awesome and aware of your customers time.

DEBRA H. on

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The entire staff went above all of my expectations.

BONNIE B. on

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Edward M. on

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Kyle P. on

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You are too expensive

Verona G. on

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cherie t. on

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yvonne c. on

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FRANCISCO R. on

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This place was good, though they seemed very anxious to get you out of the door which led to a few minor details being passed over. But everyone was very friendly.

MEGAN C. on

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cherie t. on

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KEITH DAVID R on

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Erica the manager was very helpful and sweet.

Agostinho R on

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very convenient

ALEX B on

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A bit of a problem with locker access when multiple customers are accessing simultaneously.

KATHERINE E on

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The stairs are very unsafe and inconvenient if more than one person needs to use them.

Robert F on

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Poor scheduling and logistics support. High price and added charges. Very poor phone support mechanisms. Web site does not accurately reflect account.

CAROLINE C on

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The staff was very friendly, but I definitely wish I had gotten a lower unit. For the indoor upper level units, it was pretty scary trying to climb the stepladder with all those heavy boxes.

THOMAS M on

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Erica is always helpful, staff is good. would use this facility again!

REGINA H on

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I was very happy with my experience there and will use them again next year.

WILLIAM W on

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Clean, convenient, and cooperative.

SUE B on

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I had a storage unit here for 27 months. Erica consistently went above and beyond for me. Her team was outstanding and I was very impressed. Good employees are hard to find.

JOSH B on

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We stored our stuff here for about 3 weeks, all went smoothly.

Gautam K on

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It was great. I will recommend to my friends in future.

WILLIAM W on

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A bit difficult to get to storage area...

RENEE S on

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Angela was great, friendly, and efficient. I have used this facility twice now and will come back again.

THOMAS M on

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Staff very friendly, professional, and helpful! Thanks!

HANNAH R on

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We booked a one room unit and revived a two room unit of equivalent size. When we asked if there was anything we could do, she became very defensive and talked down to us

STANLEY B on

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Erica and Anthony? were very helpful in the whole process of renting a storage space.

YVONNE J on

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Staff was professional, knowledgeable and helpful.

ANTHONY F on

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Somebody went into my stuff ... Some of my items are missing antiques are missing

ANTHONY F on

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Y`all late fees are to fuckin high... And y`all rates are high I had to pay a late fee and my stuff was gone two days after I payed my bill

MICHAEL B on

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The place is very well run. The staff was super friendly and helpful. Special thanks to Greg Sampson for getting me a receipt so I could get down the road. Thanks for all you do.

KELLY H on

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I would have said our experience was excellent except for the issues my daughter had to deal with to get into the unit when she returned.

ELIZABETH A on

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Love this U-haul - second time I`ve used it in 10 years for storage once moving in, now moving out of neighborhood. It`s friendly, efficient, and convenient.

YVONNE J on

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The staff member who helped me was knowledgeable, professional and friendly.It was very appreciated.

DEANNA A on

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The staff was extremely helpful! We will definitely use this particular storage unit again. Thank you for all your help.

DORIAN C on

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Very helpful and knowledgeable staff and great facility!

RICK S on

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1 Access card never worked. 2 Staff refused to let me use air pump to fill tires of bike that I removed from storage. Really upset me. Had to go up the street and pay for air.

MARK S on

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Friendly staff, clean well maintained. Will rent from here next year.

MARY H on

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Very good experience. just a little awkward getting to my storage bin b25, but it all worked out. Always clean, manager Erica was very pleasant and helpful. Mary Lawrence Hayes

MARY H on

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Please provide instructions on using the separate boxes to gain entry. Staff were curt.

BONNIE G on

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Staff was helpful and thorough with explanation of services.

NICHOLAS F on

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Helpful staff, patient with a first time storage user.

Jared I on

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Larry was disrespectful and hard to work with. UHaul is a fine service, but I will not return to this location, and I will warn friends to stay away.

MARK W on

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very friendly staff

SETH B on

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Staff what did not seem knowledgeable about storage options and insurance packages.

Danielle D on

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Vey good service

michael p on

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Workers seemed distracted and slow with computers given the routine nature of my order. All else was good

HARRIET J on

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thank u

ROBERT E on

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Some light inside the unit would be an improvement.

LARRY M on

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It was very good.

TYRUS B on

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The assistant manager Larry has very poor customer service skills and doesn`t know how to properly communicate with customers!

JOSHUA S on

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Erica and the rest of the staff were extremely helpful, friendly, and courteous. Next time I need a storage unit or truck rental, I will choose this location.

VICKIE LYNN D on

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the staff was very friendly and professional

kelly s on

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Hinges pried open, lock ruined. difficult to schedule pick up. Uhaul should check location of box storage as someone tried to break into mine. Strong lock worked, but lock ruined.

MICHELLE R on

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Please contact me to discuss my experience at 314-724-2782

EMMA D on

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Excellent experience. Smooth and no issues. Would definitely recommend!

ALLAN A on

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i will still use UHaul in my storage and moving jobs though honestly I cant think of a competitor. Good job in advertising. The staff I encountered were not that accomodating and helpful.

EMMA D on

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excellent service

CHARLES P on

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Excellent in every respect.

ALISHA H on

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no complaints

ALISHA H on

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no complaints

PAUL VERNON M on

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I am very grateful my items were kept secure for the nearly two years I had the storage locker. The staff were always friendly and I would definitely recommend this location to others.

HOSAM I on

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Thanks for the service

HOSAM I on

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Thanks for the help

MARY RUTH N on

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Ms. Erica Norman is an excellent manager. She is courteous, efficient, and accessible when there are questions. I will recommend Ms. Erica Norman to anyone. Thank you.

STEPHEN G on

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The staff were very friendly and even noticed a sports team on my shirt, and then every time I came back he remembered me we talked about my team! Great experience.

AMANDA MARIE H on

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The store manager Erica is great! My move was very stressful and she helped me out alot!

SANDRA S on

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Jamar was very professional and polite...It was a pleasure to have him assist me...

PHYLLIS W on

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Ms Erica and her staff were excellent.

ERIN A on

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The layout of the place is terrible. Upper levels are accessed by a set of rolling stairs that block the rest of the corridor if in use.

MICAH A on

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I have stored here multiple times and the experience has gotten better every time. If I ever need to store again, I will be back

JESSICA G on

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Very easy to work with. Would use again.

LINDSAY S on

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Very unclear pricing/ unclear that storage unit upper level means a ladder is required, rather than elevator, etc., such that you have to pay a higher rate for a ground floor unit

BRIAN K on

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The crew was great. Thanks.

LAUREN S on

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Great!

NATALIE R on

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Movers arrived on time and were very friendly and helpful in fitting many of my items into the U-Box.

BETH H on

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I have call Missouri Attorney office about this site and what happen to me and I fine call U-Haul main about this site the next day and U-Haul main office have not call 314.974.4324

DOMINIQUE B on

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The staff was very friendly and answered all my questions. It`s a bit wierd that my unit was on the second floor, but there were lots of carts to move all my stuff. Overall, things were ideal.

WARREN P on

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The staff were very friendly and helpful they made you feel right at home. I will recommend this U_Haul Storage to all of my friends and relative. Thank You all for all the you did. WAREEN PHILLIPS

DAVIDA F on

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Erica was extremely helpful

LISA S on

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Very friendly staff. Fast and efficient service.

CHARLES H on

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the manager Erica was pleasant with a professional manner.

DELORES S on

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The staff was very helpful. My over all experience was very good and I would use your service again.

BRANDEE P on

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n/a

DELORES S on

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My experience was ery good. I would definitely use them again.

NATASHA D on

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U ships key to an outofstate address but postage notice was never left. The key location was unknown to me for 2weeks. Erin 3143557920 was hard to reach. U wouldn`t cut the key off. Very inconvenient.

SABRINA MICHELLE L on

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The staff was very professional and helpful.

SHARON W on

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I rate my experience on the scale from 1-10 a 10.

RICHARD D on

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The staff was always friendly and accommodating.

SARA D on

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excellent service from beginning to end, especially Erica.

ALEC Z on

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The move-in was easy. The move-out was just OK. When I went into the store for checkout, there was nobody present at the counter and I had to wait around 15-20 minutes.

RENE S on

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Excellent experience!

JULIE M on

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none

EMMA K on

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The people were often not at the desk, but the storage unit wasn`t moldy and my stuff stayed relatively nice.

CHRISTOPHER V on

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Overall it was a good storage facility

CLARISSA C on

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The storage unit was great, but a little warm my unit was on the 2nd floor but besides that, it was safe and clean the entire time I used it which was over 6 months.

ERICA R on

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Erica Newman was great at providing me with excellent customer service. She seemed generally interested in making my experience a pleasant one. She deserves KUDOS!!!!

TERENCE JOHN B on

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Great

ROBERT D on

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I was frustrated to learn that the lock we had purchased for the truck could NOT be used for the storage room, forcing us to buy a second lock. Why require renters to purchase two different locks?

SEONG H K on

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Erica Norman was always extremely helpful and cheerful. She even remembered my name. Really made a positive impact on my experience.

WHITNEY C on

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The woman who helped us was very friendly. And the mover was great

JACQUELINE C on

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Initially, my experience was not favorable however, towards the end of my account, the manager extended a courtesy which was greatly appreciated. The lighting leaves much to be desired.

MICHAEL C on

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Lousy, expensive, why did i have to buy a lock when my own lock was better than u haul`s and had an insurance guarantee.

JACQUELINE C on

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The rates deceptive. Access to the upper areas impossible. No lighting in lockers! No 24 hr. access.

TEJAS K on

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Friendly staff. Convenient location and easy to use.

ANGELA H on

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The one complaint that I have is that I spoke with an offsight person that gave me wrong information. The customer should be able to speak with people at the facility.

SUSAN K on

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no problems

SHANNEL E S on

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The store hours aren`t long enough.

JOHN M on

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The access to the space with my vehicle was the greatest factor, then the price. Storage Banc has drive up access, 10x10 for $105. Overall a good experience.

KEITH J on

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Very good service.

SUSAN K on

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good

HANNA C on

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Very good services and facilities

JAMES C on

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Wonderfu experience. Staff was friendly and helpful to us as first time user.

RICHARD F on

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Used for the second time this summer. Good space and convenient location.

NADIA K on

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The staff were very friendly and helpful, we never had any problems here.

EIIZABETH BRERETON A on

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Very nice people working there. Very convenient for me. I liked it fine and am glad to have it near my house.

LAUREN S on

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I am veryy happy with the service at this U-Haul facility.

NINA C on

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it was very nice and clean staff was friendly and helpful

JACQUELYN P on

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I was one day late and I think a $20.00 late charge for one day is a bit much.

JOHN M on

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sdf

DELPHIA J on

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Bill did not address the problem at hand. I had to get over insistent to get him to help me. I was livid I had paid 2 workers to retrieve my items and we had to come back twice time is money.

MEGHNA K on

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Friendly people, easy access to storage!

MALIK T on

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The manager, erica was very polite, courteous, helpful, so were the staff. If I ever need uhual services again I`m going back to the olive location. I would recommend this store to everyone.

AIGNER CHRISTINE C on

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GREAT CUSTOMER SERVICE!!! WOULD RECCOMEND

CYNTHIA ANN B on

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It was expensive

DARNELL G on

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manger and staff was wonderful made me feel very comfortable and safe leaving my personal things n storage

DELPHIA J on

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Ms. Erica Norman is the absolute best representative for your company. She is polite, helpful, and courteous which is something that you don`t encounter today. SHE IS THE BEST OF THE BEST!

CORETTA W on

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The overall experience was very good. The manager is very friendly and helpful.

TAWANA R on

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The store manager Erica was wonderful very professional.

MARGARET REE C on

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The facility was very clean and customer service was excellent