Customer Reviews for U-Haul Moving & Storage of University City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of University City

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Timothy G. on

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Zachary S. on

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When I picked up the truck I was basically just given the keys. I would have liked some to go above the basic requirements and walk me through how to use the truck parking brake, open rear gate and what accessories we included with my truck. The truck was old and beat up. I saw on my receipt that there was a portion of the truck that had been damaged and it said "Renter aware of and ok with the possibility of water damage". I was never made aware of this during pick up. Since I did not use any accessories, my hope was that the employees on site could remove that charge. Wrong, like I said, beyond anything absolutely basic, I would have to come back and speak with the manager the next day. It took me 45 minutes to simply return / check in the truck when I was done using it. I'm also glad that I didn't have to pay for anything when returning the truck because the system was down and they had to turn away paying customers. No manager was onsite to help assist. I already had low expectations for UHaul, but this was horrendous. The experience of moving is never fun and I wish there was a company that worked hard to help its customers during that time instead of being lucky we had the truck size in stock we reserved.

MAE A. on

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michel S. on

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ROBERT G. on

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Stanley S. on

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RANDALL V. on

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Erica was so helpful and awesome-- hands down the best U-Haul experience I've ever had.

Minchu Y. on

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Sherri H. on

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Ray J. on

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Everything went well.

Rochelle R. on

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blake p. on

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They were all very friendly and helpful, given it was my first time renting a uhaul.

BALTAZAR B. on

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Ronald K. on

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This is an excellent location. very competent and experienced

Desi F. on

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Friendly and nice staff and helpful

Jonathan W. on

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Patrick M. on

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Friendly staff

Courtney J. on

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FIDEL B. on

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Neyako B. on

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KAIYANG M. on

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Stephanie D. on

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Great employees, extremely friendly! Only issue I had is I was overcharged, waiting to hear back if they will reverse the extra charge.

Paul B. on

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Quick and easy checkout.

JERRY E. on

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EXCELLENT customer service!

STEPHEN B. on

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Always great service here

Mollie C. on

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I picked up a trailer at 7:30am and returned it at 8:00 the next day. I was charged a full extra day, despite the fact that the store didn't open until 9am.

Timothy H. on

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My Rental review is for the location: HUGHES AUTO BODY 9315 NATURAL BRIDGE RD BERKELEY,MO 63134 (314) 731-6177 I ordered a uhaul (size 15) from the uhaul website. I went to order a uhaul for moving from Maryland Heights, Mo to St. Charles, Mo. I got a email from uhaul telling me that I need to pick up the uhaul truck from Berkely, Mo at the Hughes auto body shop. I called uhaul customer service and found out that I have to pick it up from that location and that they open at 9am CST. When I arrived to Hughes auto body shop at 8:55am CST no one showed up. No one showed up at all. On the door of hughes auto body shop it shows that the place is supposed to be open at 9am on Saturdays. My friend and I waited until 9:20am CST and called uhaul customer service again just to find out that now I had to get a uhaul truck from university city, mo just to bring it back to Maryland Heights, mo all because no one showed up and they couldn't get a hold of the manager from Hughes auto body. I finally got a truck from: U-Haul Moving & Storage of University City 7270 Olive Blvd University City, MO 63130 This was uncalled for... then the guy didn't put the dolly back with the green tie at the university city location and I had to remind him to do so otherwise I would of been charged. I will never use Uhaul again, I will use a different company for all moving needs. I am VERY UnHAPPY with your company...

JENNIFER L. on

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kerin h. on

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Everyone we dealt with was very knowledgeable and helpful. My only complaint was that we had to drive so far to get the truck we needed but that was probably my fault since I reserved the truck on short notice. Picking it up and dropping it back off at this location added quite a bit of mileage to our trip too and at $1.09 a mile, it adds up pretty fast. I wish we could have dropped it off at a closer location when we were finished.

THOMAS RUSSELL S. on

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Great folks who care about their customers and what they do.

jeff m. on

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Evan R. on

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Great experience overall! First time using u-haul, and it was great.

Everett S. on

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erin s. on

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BYRON R. on

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Richard W. on

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I was told on Saturday I would be able to return the trailer to Ballwin location. When I said this to person at pickup location they were going to charge me 130$ more than what the website said. When I was contacted Saturday to confirm she didn't say anything about added expense. So I had to take it back to Ucity. 25 miles away from my house. I feel like your company was trying to cheat me because I didn't have a chance to look at another company because I was happy with the rate on the website. When I called yesterday nobody apologized or offered any help. The equipment worked perfectly for what I needed but I will not be using your company again

joseph t. on

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Keep up the good work.

margaret r. on

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Nicolas A. on

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natalie s. on

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Theodore V. on

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Lloyd G. on

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marc g. on

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The team at this location is top notch. I always get friendly and excellent service.

Gregory H. on

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Great, friendly staff.

RICHARD L. on

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Had to find a truck for a same day move on a Saturday and they made it happen for me. This was a ridiculously crazy move, but U-Haul was a calm, not part of the crazy.

Cheryl T. on

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Nothing. Everything was perfect.

Emily W. on

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The place seemed understaffed, but the staff were competent and professional.

Kevin K. on

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Professional, efficient and quick. Although the truck was returned ~ 3hrs after the "due time", I was charged for an extra day?

Su D. on

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Natalie H. on

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This was the worst service ever. It took an hour before I received a vehicle. Then the company insisted in charging me extra. The first location was on union Blvd - the car was unlocked, copper wire popped out, & no one at the location for help. The U-haul 10' truck wouldn't not start, then they transferred me to the Olive Blvd location where I waited for 30min in line before getting help - even though I had completed an online self-serve reservation online. I have photos & 2 witnesses of this issue - this should have not cost me $56 for such ridiculous service. My complaint will be files on Better Business Bureau.

Marie A. P. on

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U Haul Management is on the ball at this location. Excellent customer service and follow-up to all questions/concerns shared with them.

marshall b. on

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CHRISTOPHER M. on

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Erica at that branch was absolutely fantastic. She had the morning rush happening and she did not let it effect her one bite. She knew what she needed to get done to make the customers happy and was very quick and decisive in making it happen. Magnificent employee.

brian j. on

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Correct location for pickup.

Rashmi J. on

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Stood in line for about 30 mins, even though I reserved online.They appeared to be understaffed. During my wait, the police brought in someone; who attempted to steal a UHaul. This added to the delayed time. I've been to this location before and everything was smooth. Maybe this certain day was a bad day.

Michael S. on

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Very friendly personnel despite being busy. Very efficient.

Yuhang D. on

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ZHE C. on

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Bill B. on

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Vitaly N. on

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Rebecca C. on

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The fees were outrageous. Having to return a van at 1/4 tank is nest to impossible, I ended up retuning van with 7/8 of a tank and was not even offered a reimbursement or discount for the extra fuel. I can guarantee that had I returned it less than the 1/4 tank they would have charged me outrageously. Not to mention .79 cents a mile!!!! that is almost as much as a taxi and more than most OTR truckers get per mile. Not to mention the van was filthy and in bad repair. It desperately needed a tune up.

Guillermo R. on

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Robert S. on

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michael g. on

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Karen M. on

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She was so kind and apologetic about the service at the other end. She really seemed to like her job and it made my experience so much nicer!

edmond t. on

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Very under-staffed in the office. I had to wait 30 minutes in line to get the rental truck. person behind the counter quite grouchy. which, considering there was a line of 10 people waiting, I guess I can't blame her. But really, hire more people!

Steven H. on

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mark f. on

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My rental was supposed be from 418 S Tucker and the truck was not returned. That site took me out to the other one to pick up a truck. When I was there, I found out I had to return it to that site...not exactly what I had in mind.

kimberly h. on

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Next time don't cancel my reservation without my knowledge, then shorten my time by two hours. I am so angry, then the employee seem to not know his job expect take my money to cash me out. I have not used u haul in 9yrs and this was the worst.

laura f. on

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Chains were dragging on the ground sparking. Otherwise fine.

Dharmendra N. on

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Amanda P. on

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Great experience! The staff was very friendly and the truck and clean. No issues.

Tamiko M. on

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Great customer service! Very prompt staff and easy rental/drop off process! Thank You

NELSON M. on

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My express check in reserved moving vehicle was rent out due my delay in arrival. Customer service was not helpful at the counter.

kin wah W. on

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It would be great if we can read the instruction manual for the truck (like where the switches / buttons are) beforehand, besides generic advice

mary p. on

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The customer service representatives I spoke with did not know how to book a lot of things, they booked me for the wrong moving date, and they took a very long time figuring it out. The woman's excuse was "it's a Monday," "it's been a day," "it's been the worst day here" when I was just trying to book a delivery of my u box. Further, when the wrong date was booked, I called back to clarify and the customer service person I got to that time had no idea how to help me so she said she would put a note on the managers desk for a call first thing Tuesday morning. My call never came. Then when the moving help (who was great) went to pick up the box, u haul made him wait 5 hours for it. Handles on tables/cabinets had fallen off when the box arrived. Then they took forever to get it on the truck. I had a terrible experience with u haul and will not be using the u box service again as I paid lots of money to have my thing ms kept and delivered and the service was so terrible.

Jessica D. on

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The location is clean, efficient, well-maintained, and organized. I have come here on multiple occasions and find it convenient.

linda f. on

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Sadie P. on

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Andrew F. on

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dana r. on

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Very impressed by the organization of the drop off process. Fast and efficient!

Jerry E. on

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Nothing that I can tell. Excellent customer service, as well.

Todd W. on

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New employee was helping me, which I can understand can be slower and more difficult. but the other employee was rude when I tried to ask her to give assistance. I was in the store for 40+ minutes trying to rent a trailer that had already been reserved. This process has always taken me about 7-8 minutes in the past.

Marshell B. on

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Great service again.

JACQUELINE L. on

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Great service. All employees were polite and helpful, and they also showed some personality. It was a refreshing experience. I honestly expected less, but thankfully they easily surpassed my expectations. Great job!

kurtis e s. on

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Turun W. on

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HUANG D. on

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lisa h. on

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The storage area smells bad like. But the staff is excellent and the truck was great with cold AC in 100 heat on moving day!

Gregory G. on

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Very nice and friendly.

Margaret H. on

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Truck was not there when I arrived. I was early but still waited half an hour past my pickup time.

Thomas N. on

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Mark Z. on

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Michael C. on

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Stephen H. on

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Too long to type the entire experience but to say that I was lied to at first then when confronted the sales person came around to telling the truth. I would never rent another vehicle at this location and would not recommend it to anyone.

erin s. on

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DARYL H. on

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PERSONALLY, I WAS SATISFIED WITH THE SERVICE I RECEIVED, AND WILL RETURN IN THE FUTURE FOR MY HAULING NEEDS.

BENJAMIN K. on

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the truck had 7/8 of a tank full of gas when it was received. It was difficult to get the tank back to that and overfilled past 7/8 and took it to a full tank just about. I ask for a $5-7 refund and was refused. I feel that all the trucks should be given out with full tanks so there is no confusion and difficulty at the pump. If i were to bring the truck with less than 7/8 tank i would be charged an inflated rate for gas. This makes your customer the loser in both situations.

Gijuana A. on

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Jim T. on

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RUTHIE R. on

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Ronald S. on

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No Improvement. Everyone was professional, courteous, friendly, helpful & very able to answer all my questions.

TARIK G. on

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I reserved a 27ft truck. It was late and the driver wasn't telling the lady at UHaul what time he would be back. When my movers arrived todrive the truck she went ahead and gave us a "for sale" truck. I appreciated her kind patient nature and that she was very good problem solver. She knew the movers were being paid by the hour and took care of it very quickly!

Jennifer P. on

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Trying to book this online from my cell phone was difficult because at the end it wouldn't let me click the box saying I accepted so I had to call. This is a mobile website issue, not an issue with my phone. After I called, I got word that the reservation switched truck size and locations then later in the day I got a VM from the original location saying I missed my reservation pick-up. I received 3 emails in a row suggesting I search for moving people to help me. The overall process was confusing and seemed like it needed help but the people at the Olive location were great. I have no complaints.

Matthew B. on

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Matthew M. on

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Keep doing what your doing!

Daniel W. on

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I showed at 7:50 am for an 8:00 am reservation. The manager changed the booking back to 7:45 am, effectively making me late and robbing me of five minutes with the trailer. I was misinformed by the Uhaul about the need for brake lights on my vehicle for a 5x8 trailer and learned this while checking in. To get the lights installed that morning, I had to drive to another nearby facility. When I returned an hour later, at 9am, to get the trailer, I asked if I could change the pickup time to 9am instead of 7:45. The manager said no, claiming that it was my fault I couldn't leave with the trailer earlier in the day. This lack of flexibility and simple courtesy at this location will prevent me from ever returning.

Adrian S. on

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Great service and very efficient.

Carlton R. on

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The pricing was a little on the high side.

Millicent D. on

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I had a great experience. The check out process was quick and the staff was friendly and helpful.

Thomas L. on

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Not a single hitch in the entire process. This was my first time renting a vehicle and I'd use U-Haul Moving & Storage of University City again without hesitation.

Meredith R. on

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Jeff B. on

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RICHARD D. on

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HARVEY M. on

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DAVID A. on

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Resident manager was efficient and delightful. She and her staff is what made this experience excellent.

Nicholas M. on

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Shumin G. on

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STEVEN G. on

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Nothing to do to improve. Nice, helpful and efficient staff.

Eric G. on

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I had reserved a 17 ft truck at the Tucker location but one was not available. I was then sent across town to get a 17 ft truck at the Olive location, but one was not available. I was promised a $50 dollar rebate by the Tucker location for my trouble was one was never put into my account. I was given a 26 ft truck which I am was not acquainted with driving, so subsequently I caused damage to a man's pick up truck and the u haul truck as well. The insurance I took out only covered the rental truck so now I have to pay for the damage to the mans pick up.

Carli W. on

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JEFFREY R. on

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John M. on

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Great and friendly service!

Ryan D. on

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Fantastic and friendly staff. Erica, the manager was very professional and very service oriented.

Chris J. on

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Young man who checked me out forgot to put blankets in rear of van when he put the dolly in. We worked around and were given credit. Great overall experience!

Dean H. on

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On pickup and return the service was helpful and friendly. Great job.

DARYL J. on

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MICHAEL A. on

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Great experience! Thank you for making it so easy.

erin s. on

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Thanks to Erica and her team for another great rental experience!

Ryan N. on

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Professional, efficient, pleasant. I really couldn't ask for anything more from a drop-off standpoint.

Sasan R. on

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Philip B. on

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Thomas M. on

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Mark H. on

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Agent was amazingly pleasant

Vincent G. on

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Yuan Q. on

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Charles M. on

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Gary N. on

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Nothing. Very professional.

Eric M. on

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No complaints

tim e. on

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Great experience, was seamless.

Angeline Y. on

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There was a minor glitch with online preregistration. It automatically checked that I wanted a bunch of moving supplies. I did not.

joel l. on

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Kim S. on

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They really need to hire more help - both times I was there (to pick up and to drop off) there was one person handling EVERYTHING, which meant leaving the store unmanned for a bit. I was really surprised to see one woman handling a long line of customers and all the equipment by herself on a Saturday morning, especially the last weekend of the month - when everyone is moving.

angela r. on

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jeff w. on

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Was quoted one price over phone when making reservation, then on site the price had doubled. Ended up wasting 2 hours out of my day to drop back off at original location. #baitandswitchisillegal

Bandula G. on

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Truck bed was not well cleaned. The Fuel level indicated was not accurate. Unfortunately, you have to sign for fuel level before actually seeing the fuel meter. This should be changed. Either equipment should be given out with full tank of gas or the gas charge should be included in per mile rate or there must be a way for customer to see accurate amounts and agree to what is available.

Glen W. on

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I had reserved at the Kingshighway location. My order was moved 10 miles to the Olive Blvd location without any notification. I received a call from the Olive blvd location the day before to confirm but they identified themselves only as Uhaul and did not tell me that my order had been moved without my consent or acknowledgement.

barb f. on

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COLLEEN g. on

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Abbie H. on

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CHRISTOPHER Z. on

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The entire UHaul staff was helpful and accommodating. Any concerns I had before the trip were quickly solved by the staff. They were ready for me and I was on the road with car loaded within minutes of arrival. The staff was exceptionally courteous and friendly.

Isaac T. on

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John G. on

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Great set up. Drop off was quick and easy.

Nara H. on

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Alan T. on

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Shana V. on

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Joy H. on

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huiling k. on

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marla h. on

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very helpful

JAMAL W. on

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Joseph B. on

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JOSEPH L. on

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GIOIA S. on

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I expected the facility to be "OPEN" earlier. I was surprised at the "banker's hours". If opening had been at 7:00 a.m., I could have been done much sooner. I did, however, appreciate the availability of a pickup truck on short notice for a resale find I needed to move.

lisa m. on

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Guys we're great and thoughtful

Albert V. on

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juwanna b. on

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eric s. on

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John Z on

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Larry, the service rep who helped me, was excellent. Things were very busy and he had several customers to juggle, and yet he had a great attitude, worked very efficiently and quickly, etc.

MARY ANNE M. on

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Great, efficient, well supplied location, but please get ome envelopes.. I left my host's parking permit in the pickup truck. Asked them to mail it back to my host, because I was flying out in the morning, but they said they had no envelopes... !!!

MIKE M. on

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David F. on

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Nour S. on

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Customer service is excellent. The kind lady I worked with was very understanding even thought I was a bit late on returning the vehicle (moving sucks) thank you!!!

Brooke E. on

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Nicholas L. on

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The actually equipment was great, but there was only one person working during my pickup so it ended up taking 25 minutes to get the truck.

SRENE d. on

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Marlow S. on

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great! keep on doing what you do

Jason M. on

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ALEX T. on

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Lower the charges for mileage. Too expensive to rent vehicles.

Randy L. on

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NICHOLAS m. on

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I wish we were referred to this site from another site that did not have a truck to rent that same day!

GARY B. on

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Outstanding service in providing supplies, a truck, and a tow dolly. Management helped with the hook-up of the tow, and thoroughly explained what to watch for on the road. Service couldn't have been better.

GEORGE J. on

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Nothing that I can think of at this point, Thank You!!!

April L. on

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JAMES R. on

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shshank g. on

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Jeremeah R. on

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Caresa K. on

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I have rented trucks 3 times from this location. Staff is always very friendly and efficient.

william r. on

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WILLIAM N. on

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RICHARD H. on

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Of all the places I have rented trucks from, this location gave me the best service

JACOB M. on

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Very respectful and knowledgable help. Quick pick up.

Robert G. on

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A few more employees to help customers so they can get in and out on time.

John F. on

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BRIAN F. on

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I don't know. Everything was great!

Jiaofeng X. on

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Hunt B. on

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Remove ropes and coat hangers used by previous renters before my rental slot.

Jim A. on

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Andrew W. on

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Amazing owner, she is a knowledgeable resource for customers.

Keith F. on

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Quick & easy check-in. Super efficient staff!

ROGERS D. on

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jenna m. on

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Anne S. on

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BRANDIE S. on

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Christina A. on

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Merlene B. on

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Osamu U. on

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John C. on

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I've used uhaul for years, all over the country, and this is the best location I've ever been to. Most well-managed team, most efficient and polite experience. I'm definitely using this location again. Ms. Norman, Mr. Banks, and even the lady on the phone (Jacquelyn maybe)...all of them made the experience good. Thanks.

Dariane L. on

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Michael F. on

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Tom H. on

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FERNANDO M. on

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Always a great experience. Staff very clear and helpful.

Harry W. on

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Josh, was extremely helpful with the whole process. Great people skills.

Doug H. on

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Antoinette S. on

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The staff was very helpful and polite.

john m. on

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Eric S. on

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Jaydee L. on

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ming T. on

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warren b. on

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REBECCA M. on

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The manager Yusenia was great , very helpful and friendly.

KOJO S. on

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CLEO P. on

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Wendell J. on

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Benjamin K. on

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STACIE L. on

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RENITA W. on

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Nothing. This UHaul had the cleanest and decorative bathroom I have ever used outside of an 4 star or above hotel!

Tishira E. on

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LaKendra D. on

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Apurv B. on

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ANDREA C. on

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JULIUS F. on

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At pick up, a perfect interaction. When I dropped off the guy was rude. Told me he had to charge me for blankets when I had already paid for them. No apology, told me I had a 25.50 dollar credit and said have a nice day. Overall, I would definitely recommend this location.

Isreal S. on

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Nothing at all. Everything was great.

CHANWIT T. on

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justin k. on

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COLTON S. on

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Johnelle L. on

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Shayla V. on

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tiffany m. on

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I'm on crutches and the lady that was working there was very rude and wouldnt allow the other person I had with me to drive. When the other person who was working told the lady who I think is the manager that I couldn't get up in the truck she told him that he needed to try and pick me up and put me in the truck which was an insult and very rude.

Chuck H. on

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Denise B. on

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GLADYS D. on

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JOYCEANN C. on

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Bruce B. on

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MICHAEL G. on

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The location was excellent and the truck was very clean, however the truck was driving like an axle had been bent/damaged. The truck still functioned, but I would be concerned for long-distance moves rather than just an in-town move.

Phillip C. on

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Carly H. on

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The staff was very helpful and extremely friendly. A great location!

Jacklyn V. on

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Gang W. on

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TERRY K. on

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The people there are very friendly and helpful. The pick up was fast (we had reserved ahead of time). The truck was the cleanest that we had ever seen in a rental. We especially appreciated the feature on the paper work that tells you how about how much gas you will need to fill the tank where it was when it was rented. We have never seen that before. What a wonderful feature!!

RICHARD W. on

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MARK S. on

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darwin l. on

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ELIZABETH W on

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It is the Cleanest Uhaul storage I have ever seen!

Elizabeth W. on

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SAMUEL R. on

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Rodney F. on

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John T. on

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William F. on

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The staff I interacted with were friendly and helpful. Services were provided very quickly, as well. Pick up and drop off combined I was probably at the location 5-10min total. Have used before, will use again.

ERIN E. on

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Too many hidden fees. The sign clearly says "29.95" a day. My new location was blocks from my old location; but I did have to use the highway to move my mattresses from the mattress store. $104.00 later I returned the truck only to find out I owed them $4 more dollars. I have used them as my storage unit for at least 4yrs and I have never felt so robbed. I won't recommend.

kirk m. on

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Errica J. on

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BETTY P. on

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Rosemary J. on

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loretta s. on

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I have no complaints, the employees were very friendly, and helpful. Thank you

STEVEN H. on

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Probably had my worst uhaul experience ever this weekend. The UHual employee that helped me was great it was just a series of unfortunate events. First i got my car stuck on the tow and had to wait about 3 hours for tow truck to arrive to assist me off. This made us late to our destination so i had to change the time of my movering help. They arrived about 5 hours late of my second rescheduled time. The movers were nice, and the owner was very accomidating and by the time they arrive they assisted in moving the few items that were left and too heavy for one person to lift. It was a bad day. Again the Uhual employee that helped me in Saint louis is great and I would highly recommend this uhual location over others. The moving company was also great, it was more or less bad communication between the guys who were suppose to help and there boss, busy with a move in Springfield. The boss of the company, himself ended up coming to help as soon as he was back in Columbia from that move. I would recommend them as well based of the interaction I had with the company's manager. It was just a crappy day.

maurice w. on

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This location was great and the help was very helpful.

eric s. on

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No improvement needed. Erica, Larry and rest of staff are very helpful and easy to do business with. The equipment is often fairly new and always in good repair.

Mark R. on

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LESLIE P. on

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ivory j. on

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PAUL W. on

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LAURA D. on

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Wonderful, fast and friendly service!

lisa k. on

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TODD T. on

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Kathleen C. on

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Kim A. on

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The staff was super friendly. Made me feel comfortable and answered all of my questions. No hassle. This is how I want to rent a U-Haul!

LAURA M. on

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Very nice to work with I enjoyed my experience I know where to go next time I move

Melody B. on

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derrick b. on

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Philip S. on

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Excellent all around

Teshia C. on

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Davis A. on

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good service nice poeple

Chyna B. on

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BRIAN L. on

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Joan B. on

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ALEX T. on

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Service is very good but rates are slightly higher than competitors when the mileage charges are factored in.

Gayan D. on

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The best UHaul center I have ever been to - very friendly customer service, online check in was great!

DAVID H. on

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Patrick gave good quick service on Sunday afternoon. Thank you

ROBERT O. on

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Steven w. on

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James S. on

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Quick and courteous service. Fifteen foot truck had under 10k miles and performed beautifully on my trip from St. Louis to Dallas. Truck cabin was a little noisy, but other than that the drive was pleasant. Plenty of room in parking lot to navigate.

STEPHEN B. on

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CHRISTOPHER B. on

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LILLI FAYE J. on

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anita q on

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Only concern is that the footboard to the bbed was broken upon arrival.

Tyrone W. on

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Nathan P. on

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Ms. Norman was nice enough to call me before closing the business early due to an ice storm so that I could pick up my trailer. I really appreciated that courtesy!

COREY B. on

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David E. on

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JOSEPH B. on

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Marsha W on

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Service was excellent

Lucas L. on

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NOVELLA B. on

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MICHAEL J. on

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We had a wonderful experience. The lady who originally helped us (I think she was a manager) was great! She answered any questions we had, while being friendly, professional, and positive. She never made us feel rushed and was just really helpful. When we dropped it off later than night, the man was also very friendly! He checked the milage and reviewed with us how much the final cost would be. The price was exactly what we had expected and we had no problems at all. We left with smiles! Also, the ramp at the back of the truck was key.. such a big help. And the truck itself fit all of our stuff perfectly (loved the shelf in the back). We're thrilled with the experience and will definitely be back.

Danielle J. on

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I received great service from everyone I came into contact with in a timely fashion. I would gladly recommend this location to everyone I know.

Guillermo R. on

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David J. on

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The gentleman that provided service was very friendly, had a great attitude and made using U-Haul so easy. Thanks!

RYAN F. on

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I rent here almost once a month and it is not always the closest location for me to do so. I rent from here because the service is excellent and the manager Erica is phenomenal!

Jeremy G. on

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Forrest H. on

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I set up hitch install for today, 12/21/2016. Per the email confirmation, I was to receive a call to schedule the time. I never received a call, so yesterday I called the number provided on the email, and was told to be at U-Haul at 7 a.m. When I arrived I was told the hitch installer was not reporting for work until 10 a.m. I left and went to work, then went back to U-Haul at 10 a.m. My vehicle was taken right in and I was prepared to wait, as the email said, up to 3 hours. Four hours later my vehicle was finally ready. I lost almost one full day of work. I am scheduled to pick up a trailer at this location 12/30/2016. I want to change locations.

TIMOTHY O. on

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Paul B. on

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CARSON M. on

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They were so accommodating with the crazy schedule I had today! The gentleman was very patient and kind. I would recommend this location to anyone needing to move!

Juna A. on

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Very friendly and helpful!!

ADRIAN G. on

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TERRANCE J. on

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HE Y. on

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Great place to rent truck

THOMAS V. on

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LINDA M. on

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charles z. on

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The location and building is fine. However, the personnel that hooked the trailer to my truck first didn't even know where to hook the chains. Then told me that he deserved a tip for doing his job.

LINDA M. on

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Very friendly and helpful staff.

crystal w on

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Just too expensive

Melanie S. on

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Amazing experience. Thank you!!

JASON R. on

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All staff were awesome - Erica rubs a great store!!

Sherriese D. on

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Tiffany W. on

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Nothing. Staff was very friendly and welcoming and service was fast.

Marvella A. on

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Nothing...the sales person/counter help was awesome...he was very much a people person. Also the gentleman that checked me was awesome and aware of your customers time.

DEBRA H. on

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The entire staff went above all of my expectations.

BONNIE B. on

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Edward M. on

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Kyle P. on

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You are too expensive

Verona G. on

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cherie t. on

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yvonne c. on

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FRANCISCO R. on

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This place was good, though they seemed very anxious to get you out of the door which led to a few minor details being passed over. But everyone was very friendly.

MEGAN C. on

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cherie t. on

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Shackles R. on

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Megan C. on

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Wilmarie M. on

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LAURIE K. on

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Mary A. on

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The manager could definitely be more friendly

Nathan S. on

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ryan r. on

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N/A

JIE Z. on

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ERIC S. on

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PATRICIA M. on

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Great people! Great service!!!!

sheryl g. on

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Jonathan P. on

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tracy j. on

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TAWAND P. on

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Good customer service

ROBERT A. on

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THOMAS a. on

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I received excellent service at this location.

Chelliah Navin V. on

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carol w. on

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The truck was hard to start when starting but it did start.

VALERIE P. on

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Ms. Erica and the gentlemen who checked me out was awesome! Very welcoming, friendly and made my rental smooth! Love it!

VENKATA SAI CHAR S. on

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Jerome S. on

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No need for improvements. I have been to several UHAUL locations in the past and I can say that the University City location staff were by far the best to deal with. I cannot state how hard it is to achieve the level of customer satisfaction I experienced, and although I am not sure how heavily this review weighs, I would certainly recommend salary increases or bonuses based on their performance. Thanks!

JOHN K. on

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Jeremy V. on

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Although service wasn't anything special (a bit gruff), they did their jobs efficiently and got me out fast. No complaints. Thanks.

BRIAN W. on

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Peter M. on

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I returned my trailer on a Sunday while the location was open 4 hours ahead of when it was due, but it was not checked in until the following morning and I was billed for an extra day.

KEITH DAVID R on

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Erica the manager was very helpful and sweet.

Agostinho R on

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very convenient

ALEX B on

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A bit of a problem with locker access when multiple customers are accessing simultaneously.

KATHERINE E on

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The stairs are very unsafe and inconvenient if more than one person needs to use them.

Robert F on

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Poor scheduling and logistics support. High price and added charges. Very poor phone support mechanisms. Web site does not accurately reflect account.

CAROLINE C on

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The staff was very friendly, but I definitely wish I had gotten a lower unit. For the indoor upper level units, it was pretty scary trying to climb the stepladder with all those heavy boxes.

THOMAS M on

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Erica is always helpful, staff is good. would use this facility again!

REGINA H on

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I was very happy with my experience there and will use them again next year.

WILLIAM W on

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Clean, convenient, and cooperative.

SUE B on

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I had a storage unit here for 27 months. Erica consistently went above and beyond for me. Her team was outstanding and I was very impressed. Good employees are hard to find.

JOSH B on

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We stored our stuff here for about 3 weeks, all went smoothly.

Gautam K on

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It was great. I will recommend to my friends in future.

WILLIAM W on

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A bit difficult to get to storage area...

RENEE S on

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Angela was great, friendly, and efficient. I have used this facility twice now and will come back again.

THOMAS M on

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Staff very friendly, professional, and helpful! Thanks!

HANNAH R on

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We booked a one room unit and revived a two room unit of equivalent size. When we asked if there was anything we could do, she became very defensive and talked down to us

STANLEY B on

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Erica and Anthony? were very helpful in the whole process of renting a storage space.

YVONNE J on

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Staff was professional, knowledgeable and helpful.

ANTHONY F on

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Somebody went into my stuff ... Some of my items are missing antiques are missing

ANTHONY F on

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Y`all late fees are to fuckin high... And y`all rates are high I had to pay a late fee and my stuff was gone two days after I payed my bill

MICHAEL B on

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The place is very well run. The staff was super friendly and helpful. Special thanks to Greg Sampson for getting me a receipt so I could get down the road. Thanks for all you do.

KELLY H on

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I would have said our experience was excellent except for the issues my daughter had to deal with to get into the unit when she returned.

ELIZABETH A on

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Love this U-haul - second time I`ve used it in 10 years for storage once moving in, now moving out of neighborhood. It`s friendly, efficient, and convenient.

YVONNE J on

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The staff member who helped me was knowledgeable, professional and friendly.It was very appreciated.

DEANNA A on

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The staff was extremely helpful! We will definitely use this particular storage unit again. Thank you for all your help.

DORIAN C on

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Very helpful and knowledgeable staff and great facility!

RICK S on

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1 Access card never worked. 2 Staff refused to let me use air pump to fill tires of bike that I removed from storage. Really upset me. Had to go up the street and pay for air.

MARK S on

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Friendly staff, clean well maintained. Will rent from here next year.

MARY H on

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Very good experience. just a little awkward getting to my storage bin b25, but it all worked out. Always clean, manager Erica was very pleasant and helpful. Mary Lawrence Hayes

MARY H on

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Please provide instructions on using the separate boxes to gain entry. Staff were curt.

BONNIE G on

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Staff was helpful and thorough with explanation of services.

NICHOLAS F on

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Helpful staff, patient with a first time storage user.

Jared I on

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Larry was disrespectful and hard to work with. UHaul is a fine service, but I will not return to this location, and I will warn friends to stay away.

MARK W on

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very friendly staff

SETH B on

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Staff what did not seem knowledgeable about storage options and insurance packages.

Danielle D on

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Vey good service

michael p on

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Workers seemed distracted and slow with computers given the routine nature of my order. All else was good

HARRIET J on

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thank u

ROBERT E on

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Some light inside the unit would be an improvement.

LARRY M on

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It was very good.

TYRUS B on

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The assistant manager Larry has very poor customer service skills and doesn`t know how to properly communicate with customers!

JOSHUA S on

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Erica and the rest of the staff were extremely helpful, friendly, and courteous. Next time I need a storage unit or truck rental, I will choose this location.

VICKIE LYNN D on

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the staff was very friendly and professional

kelly s on

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Hinges pried open, lock ruined. difficult to schedule pick up. Uhaul should check location of box storage as someone tried to break into mine. Strong lock worked, but lock ruined.

MICHELLE R on

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Please contact me to discuss my experience at 314-724-2782

EMMA D on

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Excellent experience. Smooth and no issues. Would definitely recommend!

ALLAN A on

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i will still use UHaul in my storage and moving jobs though honestly I cant think of a competitor. Good job in advertising. The staff I encountered were not that accomodating and helpful.

EMMA D on

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excellent service

CHARLES P on

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Excellent in every respect.

ALISHA H on

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no complaints

ALISHA H on

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no complaints

PAUL VERNON M on

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I am very grateful my items were kept secure for the nearly two years I had the storage locker. The staff were always friendly and I would definitely recommend this location to others.

HOSAM I on

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Thanks for the service

HOSAM I on

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Thanks for the help

MARY RUTH N on

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Ms. Erica Norman is an excellent manager. She is courteous, efficient, and accessible when there are questions. I will recommend Ms. Erica Norman to anyone. Thank you.

STEPHEN G on

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The staff were very friendly and even noticed a sports team on my shirt, and then every time I came back he remembered me we talked about my team! Great experience.

AMANDA MARIE H on

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The store manager Erica is great! My move was very stressful and she helped me out alot!

SANDRA S on

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Jamar was very professional and polite...It was a pleasure to have him assist me...

PHYLLIS W on

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Ms Erica and her staff were excellent.

ERIN A on

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The layout of the place is terrible. Upper levels are accessed by a set of rolling stairs that block the rest of the corridor if in use.

MICAH A on

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I have stored here multiple times and the experience has gotten better every time. If I ever need to store again, I will be back

JESSICA G on

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Very easy to work with. Would use again.

LINDSAY S on

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Very unclear pricing/ unclear that storage unit upper level means a ladder is required, rather than elevator, etc., such that you have to pay a higher rate for a ground floor unit

BRIAN K on

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The crew was great. Thanks.

LAUREN S on

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Great!

NATALIE R on

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Movers arrived on time and were very friendly and helpful in fitting many of my items into the U-Box.

BETH H on

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I have call Missouri Attorney office about this site and what happen to me and I fine call U-Haul main about this site the next day and U-Haul main office have not call 314.974.4324

DOMINIQUE B on

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The staff was very friendly and answered all my questions. It`s a bit wierd that my unit was on the second floor, but there were lots of carts to move all my stuff. Overall, things were ideal.

WARREN P on

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The staff were very friendly and helpful they made you feel right at home. I will recommend this U_Haul Storage to all of my friends and relative. Thank You all for all the you did. WAREEN PHILLIPS

DAVIDA F on

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Erica was extremely helpful

LISA S on

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Very friendly staff. Fast and efficient service.

CHARLES H on

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the manager Erica was pleasant with a professional manner.

DELORES S on

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The staff was very helpful. My over all experience was very good and I would use your service again.

BRANDEE P on

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n/a

DELORES S on

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My experience was ery good. I would definitely use them again.

NATASHA D on

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U ships key to an outofstate address but postage notice was never left. The key location was unknown to me for 2weeks. Erin 3143557920 was hard to reach. U wouldn`t cut the key off. Very inconvenient.

SABRINA MICHELLE L on

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The staff was very professional and helpful.

SHARON W on

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I rate my experience on the scale from 1-10 a 10.

RICHARD D on

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The staff was always friendly and accommodating.

SARA D on

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excellent service from beginning to end, especially Erica.

ALEC Z on

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The move-in was easy. The move-out was just OK. When I went into the store for checkout, there was nobody present at the counter and I had to wait around 15-20 minutes.

RENE S on

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Excellent experience!

JULIE M on

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none

EMMA K on

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The people were often not at the desk, but the storage unit wasn`t moldy and my stuff stayed relatively nice.

CHRISTOPHER V on

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Overall it was a good storage facility

CLARISSA C on

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The storage unit was great, but a little warm my unit was on the 2nd floor but besides that, it was safe and clean the entire time I used it which was over 6 months.

ERICA R on

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Erica Newman was great at providing me with excellent customer service. She seemed generally interested in making my experience a pleasant one. She deserves KUDOS!!!!

TERENCE JOHN B on

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Great

ROBERT D on

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I was frustrated to learn that the lock we had purchased for the truck could NOT be used for the storage room, forcing us to buy a second lock. Why require renters to purchase two different locks?

SEONG H K on

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Erica Norman was always extremely helpful and cheerful. She even remembered my name. Really made a positive impact on my experience.

WHITNEY C on

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The woman who helped us was very friendly. And the mover was great

JACQUELINE C on

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Initially, my experience was not favorable however, towards the end of my account, the manager extended a courtesy which was greatly appreciated. The lighting leaves much to be desired.

MICHAEL C on

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Lousy, expensive, why did i have to buy a lock when my own lock was better than u haul`s and had an insurance guarantee.

JACQUELINE C on

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The rates deceptive. Access to the upper areas impossible. No lighting in lockers! No 24 hr. access.

TEJAS K on

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Friendly staff. Convenient location and easy to use.

ANGELA H on

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The one complaint that I have is that I spoke with an offsight person that gave me wrong information. The customer should be able to speak with people at the facility.

SUSAN K on

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no problems

SHANNEL E S on

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The store hours aren`t long enough.

JOHN M on

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The access to the space with my vehicle was the greatest factor, then the price. Storage Banc has drive up access, 10x10 for $105. Overall a good experience.

SUSAN K on

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good

LAUREN S on

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I am veryy happy with the service at this U-Haul facility.

NINA C on

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it was very nice and clean staff was friendly and helpful

JOHN M on

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sdf

DARNELL G on

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manger and staff was wonderful made me feel very comfortable and safe leaving my personal things n storage

MARGARET REE C on

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The facility was very clean and customer service was excellent