Customer Reviews for U-Haul Moving & Storage of University City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of University City

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RICHARD H. on

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Of all the places I have rented trucks from, this location gave me the best service

JACOB M. on

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Very respectful and knowledgable help. Quick pick up.

Robert G. on

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A few more employees to help customers so they can get in and out on time.

John F. on

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BRIAN F. on

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I don't know. Everything was great!

Jiaofeng X. on

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Hunt B. on

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Remove ropes and coat hangers used by previous renters before my rental slot.

Jim A. on

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Andrew W. on

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Amazing owner, she is a knowledgeable resource for customers.

Keith F. on

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Quick & easy check-in. Super efficient staff!

ROGERS D. on

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jenna m. on

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Anne S. on

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BRANDIE S. on

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Christina A. on

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Merlene B. on

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Osamu U. on

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John C. on

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I've used uhaul for years, all over the country, and this is the best location I've ever been to. Most well-managed team, most efficient and polite experience. I'm definitely using this location again. Ms. Norman, Mr. Banks, and even the lady on the phone (Jacquelyn maybe)...all of them made the experience good. Thanks.

Dariane L. on

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Michael F. on

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Tom H. on

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FERNANDO M. on

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Always a great experience. Staff very clear and helpful.

Harry W. on

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Josh, was extremely helpful with the whole process. Great people skills.

Doug H. on

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Antoinette S. on

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The staff was very helpful and polite.

john m. on

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Eric S. on

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Jaydee L. on

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ming T. on

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warren b. on

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REBECCA M. on

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The manager Yusenia was great , very helpful and friendly.

KOJO S. on

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CLEO P. on

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Wendell J. on

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Benjamin K. on

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STACIE L. on

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RENITA W. on

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Nothing. This UHaul had the cleanest and decorative bathroom I have ever used outside of an 4 star or above hotel!

Tishira E. on

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LaKendra D. on

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Apurv B. on

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ANDREA C. on

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JULIUS F. on

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At pick up, a perfect interaction. When I dropped off the guy was rude. Told me he had to charge me for blankets when I had already paid for them. No apology, told me I had a 25.50 dollar credit and said have a nice day. Overall, I would definitely recommend this location.

Isreal S. on

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Nothing at all. Everything was great.

CHANWIT T. on

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justin k. on

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COLTON S. on

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Johnelle L. on

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Shayla V. on

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tiffany m. on

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I'm on crutches and the lady that was working there was very rude and wouldnt allow the other person I had with me to drive. When the other person who was working told the lady who I think is the manager that I couldn't get up in the truck she told him that he needed to try and pick me up and put me in the truck which was an insult and very rude.

Chuck H. on

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Denise B. on

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GLADYS D. on

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JOYCEANN C. on

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Bruce B. on

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MICHAEL G. on

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The location was excellent and the truck was very clean, however the truck was driving like an axle had been bent/damaged. The truck still functioned, but I would be concerned for long-distance moves rather than just an in-town move.

Phillip C. on

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Carly H. on

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The staff was very helpful and extremely friendly. A great location!

Jacklyn V. on

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Gang W. on

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TERRY K. on

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The people there are very friendly and helpful. The pick up was fast (we had reserved ahead of time). The truck was the cleanest that we had ever seen in a rental. We especially appreciated the feature on the paper work that tells you how about how much gas you will need to fill the tank where it was when it was rented. We have never seen that before. What a wonderful feature!!

RICHARD W. on

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MARK S. on

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darwin l. on

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ELIZABETH W on

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It is the Cleanest Uhaul storage I have ever seen!

Elizabeth W. on

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SAMUEL R. on

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Rodney F. on

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John T. on

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William F. on

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The staff I interacted with were friendly and helpful. Services were provided very quickly, as well. Pick up and drop off combined I was probably at the location 5-10min total. Have used before, will use again.

ERIN E. on

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Too many hidden fees. The sign clearly says "29.95" a day. My new location was blocks from my old location; but I did have to use the highway to move my mattresses from the mattress store. $104.00 later I returned the truck only to find out I owed them $4 more dollars. I have used them as my storage unit for at least 4yrs and I have never felt so robbed. I won't recommend.

kirk m. on

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Errica J. on

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BETTY P. on

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Rosemary J. on

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loretta s. on

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I have no complaints, the employees were very friendly, and helpful. Thank you

anita q on

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Only concern is that the footboard to the bbed was broken upon arrival.

Marsha W on

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Service was excellent

crystal w on

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Just too expensive

KEITH DAVID R on

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Erica the manager was very helpful and sweet.

Agostinho R on

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very convenient

ALEX B on

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A bit of a problem with locker access when multiple customers are accessing simultaneously.

KATHERINE E on

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The stairs are very unsafe and inconvenient if more than one person needs to use them.

Robert F on

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Poor scheduling and logistics support. High price and added charges. Very poor phone support mechanisms. Web site does not accurately reflect account.

CAROLINE C on

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The staff was very friendly, but I definitely wish I had gotten a lower unit. For the indoor upper level units, it was pretty scary trying to climb the stepladder with all those heavy boxes.

THOMAS M on

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Erica is always helpful, staff is good. would use this facility again!

REGINA H on

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I was very happy with my experience there and will use them again next year.

WILLIAM W on

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Clean, convenient, and cooperative.

SUE B on

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I had a storage unit here for 27 months. Erica consistently went above and beyond for me. Her team was outstanding and I was very impressed. Good employees are hard to find.

JOSH B on

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We stored our stuff here for about 3 weeks, all went smoothly.

Gautam K on

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It was great. I will recommend to my friends in future.

WILLIAM W on

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A bit difficult to get to storage area...

RENEE S on

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Angela was great, friendly, and efficient. I have used this facility twice now and will come back again.

THOMAS M on

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Staff very friendly, professional, and helpful! Thanks!

HANNAH R on

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We booked a one room unit and revived a two room unit of equivalent size. When we asked if there was anything we could do, she became very defensive and talked down to us

STANLEY B on

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Erica and Anthony? were very helpful in the whole process of renting a storage space.

YVONNE J on

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Staff was professional, knowledgeable and helpful.

ANTHONY F on

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Somebody went into my stuff ... Some of my items are missing antiques are missing

ANTHONY F on

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Y`all late fees are to fuckin high... And y`all rates are high I had to pay a late fee and my stuff was gone two days after I payed my bill

MICHAEL B on

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The place is very well run. The staff was super friendly and helpful. Special thanks to Greg Sampson for getting me a receipt so I could get down the road. Thanks for all you do.

KELLY H on

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I would have said our experience was excellent except for the issues my daughter had to deal with to get into the unit when she returned.

ELIZABETH A on

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Love this U-haul - second time I`ve used it in 10 years for storage once moving in, now moving out of neighborhood. It`s friendly, efficient, and convenient.

YVONNE J on

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The staff member who helped me was knowledgeable, professional and friendly.It was very appreciated.

DEANNA A on

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The staff was extremely helpful! We will definitely use this particular storage unit again. Thank you for all your help.

DORIAN C on

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Very helpful and knowledgeable staff and great facility!

RICK S on

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1 Access card never worked. 2 Staff refused to let me use air pump to fill tires of bike that I removed from storage. Really upset me. Had to go up the street and pay for air.

MARK S on

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Friendly staff, clean well maintained. Will rent from here next year.

MARY H on

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Very good experience. just a little awkward getting to my storage bin b25, but it all worked out. Always clean, manager Erica was very pleasant and helpful. Mary Lawrence Hayes

MARY H on

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Please provide instructions on using the separate boxes to gain entry. Staff were curt.

BONNIE G on

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Staff was helpful and thorough with explanation of services.

NICHOLAS F on

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Helpful staff, patient with a first time storage user.

Jared I on

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Larry was disrespectful and hard to work with. UHaul is a fine service, but I will not return to this location, and I will warn friends to stay away.

MARK W on

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very friendly staff

SETH B on

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Staff what did not seem knowledgeable about storage options and insurance packages.

Danielle D on

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Vey good service

michael p on

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Workers seemed distracted and slow with computers given the routine nature of my order. All else was good

HARRIET J on

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thank u

ROBERT E on

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Some light inside the unit would be an improvement.

LARRY M on

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It was very good.

TYRUS B on

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The assistant manager Larry has very poor customer service skills and doesn`t know how to properly communicate with customers!

JOSHUA S on

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Erica and the rest of the staff were extremely helpful, friendly, and courteous. Next time I need a storage unit or truck rental, I will choose this location.

VICKIE LYNN D on

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the staff was very friendly and professional

kelly s on

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Hinges pried open, lock ruined. difficult to schedule pick up. Uhaul should check location of box storage as someone tried to break into mine. Strong lock worked, but lock ruined.

MICHELLE R on

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Please contact me to discuss my experience at 314-724-2782

EMMA D on

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Excellent experience. Smooth and no issues. Would definitely recommend!

ALLAN A on

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i will still use UHaul in my storage and moving jobs though honestly I cant think of a competitor. Good job in advertising. The staff I encountered were not that accomodating and helpful.

EMMA D on

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excellent service

CHARLES P on

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Excellent in every respect.

ALISHA H on

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no complaints

ALISHA H on

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no complaints

PAUL VERNON M on

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I am very grateful my items were kept secure for the nearly two years I had the storage locker. The staff were always friendly and I would definitely recommend this location to others.

HOSAM I on

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Thanks for the service

HOSAM I on

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Thanks for the help

MARY RUTH N on

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Ms. Erica Norman is an excellent manager. She is courteous, efficient, and accessible when there are questions. I will recommend Ms. Erica Norman to anyone. Thank you.

STEPHEN G on

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The staff were very friendly and even noticed a sports team on my shirt, and then every time I came back he remembered me we talked about my team! Great experience.

AMANDA MARIE H on

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The store manager Erica is great! My move was very stressful and she helped me out alot!

SANDRA S on

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Jamar was very professional and polite...It was a pleasure to have him assist me...

PHYLLIS W on

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Ms Erica and her staff were excellent.

ERIN A on

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The layout of the place is terrible. Upper levels are accessed by a set of rolling stairs that block the rest of the corridor if in use.

MICAH A on

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I have stored here multiple times and the experience has gotten better every time. If I ever need to store again, I will be back

JESSICA G on

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Very easy to work with. Would use again.

LINDSAY S on

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Very unclear pricing/ unclear that storage unit upper level means a ladder is required, rather than elevator, etc., such that you have to pay a higher rate for a ground floor unit

BRIAN K on

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The crew was great. Thanks.

LAUREN S on

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Great!

NATALIE R on

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Movers arrived on time and were very friendly and helpful in fitting many of my items into the U-Box.

BETH H on

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I have call Missouri Attorney office about this site and what happen to me and I fine call U-Haul main about this site the next day and U-Haul main office have not call 314.974.4324

DOMINIQUE B on

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The staff was very friendly and answered all my questions. It`s a bit wierd that my unit was on the second floor, but there were lots of carts to move all my stuff. Overall, things were ideal.

WARREN P on

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The staff were very friendly and helpful they made you feel right at home. I will recommend this U_Haul Storage to all of my friends and relative. Thank You all for all the you did. WAREEN PHILLIPS

DAVIDA F on

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Erica was extremely helpful

LISA S on

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Very friendly staff. Fast and efficient service.

CHARLES H on

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the manager Erica was pleasant with a professional manner.

DELORES S on

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The staff was very helpful. My over all experience was very good and I would use your service again.

BRANDEE P on

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n/a

DELORES S on

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My experience was ery good. I would definitely use them again.

NATASHA D on

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U ships key to an outofstate address but postage notice was never left. The key location was unknown to me for 2weeks. Erin 3143557920 was hard to reach. U wouldn`t cut the key off. Very inconvenient.

SABRINA MICHELLE L on

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The staff was very professional and helpful.

SHARON W on

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I rate my experience on the scale from 1-10 a 10.

RICHARD D on

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The staff was always friendly and accommodating.

SARA D on

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excellent service from beginning to end, especially Erica.

ALEC Z on

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The move-in was easy. The move-out was just OK. When I went into the store for checkout, there was nobody present at the counter and I had to wait around 15-20 minutes.

RENE S on

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Excellent experience!

JULIE M on

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none

EMMA K on

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The people were often not at the desk, but the storage unit wasn`t moldy and my stuff stayed relatively nice.

CHRISTOPHER V on

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Overall it was a good storage facility

CLARISSA C on

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The storage unit was great, but a little warm my unit was on the 2nd floor but besides that, it was safe and clean the entire time I used it which was over 6 months.

ERICA R on

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Erica Newman was great at providing me with excellent customer service. She seemed generally interested in making my experience a pleasant one. She deserves KUDOS!!!!

TERENCE JOHN B on

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Great

ROBERT D on

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I was frustrated to learn that the lock we had purchased for the truck could NOT be used for the storage room, forcing us to buy a second lock. Why require renters to purchase two different locks?

SEONG H K on

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Erica Norman was always extremely helpful and cheerful. She even remembered my name. Really made a positive impact on my experience.

WHITNEY C on

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The woman who helped us was very friendly. And the mover was great

JACQUELINE C on

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Initially, my experience was not favorable however, towards the end of my account, the manager extended a courtesy which was greatly appreciated. The lighting leaves much to be desired.

MICHAEL C on

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Lousy, expensive, why did i have to buy a lock when my own lock was better than u haul`s and had an insurance guarantee.

JACQUELINE C on

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The rates deceptive. Access to the upper areas impossible. No lighting in lockers! No 24 hr. access.

TEJAS K on

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Friendly staff. Convenient location and easy to use.

ANGELA H on

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The one complaint that I have is that I spoke with an offsight person that gave me wrong information. The customer should be able to speak with people at the facility.

SUSAN K on

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no problems

SHANNEL E S on

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The store hours aren`t long enough.

JOHN M on

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The access to the space with my vehicle was the greatest factor, then the price. Storage Banc has drive up access, 10x10 for $105. Overall a good experience.

KEITH J on

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Very good service.

SUSAN K on

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good

HANNA C on

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Very good services and facilities

JAMES C on

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Wonderfu experience. Staff was friendly and helpful to us as first time user.

RICHARD F on

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Used for the second time this summer. Good space and convenient location.

NADIA K on

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The staff were very friendly and helpful, we never had any problems here.

EIIZABETH BRERETON A on

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Very nice people working there. Very convenient for me. I liked it fine and am glad to have it near my house.

LAUREN S on

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I am veryy happy with the service at this U-Haul facility.

NINA C on

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it was very nice and clean staff was friendly and helpful

JACQUELYN P on

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I was one day late and I think a $20.00 late charge for one day is a bit much.

JOHN M on

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sdf

MEGHNA K on

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Friendly people, easy access to storage!

DARNELL G on

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manger and staff was wonderful made me feel very comfortable and safe leaving my personal things n storage

CORETTA W on

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The overall experience was very good. The manager is very friendly and helpful.

TAWANA R on

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The store manager Erica was wonderful very professional.

MARGARET REE C on

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The facility was very clean and customer service was excellent