Customer did not leave a comment.Timothy A.
Customer Reviews for U-Haul Moving & Storage of University
Akron, OH 44304
(Rt 8 Univ Exit)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Charlmaine W.
Customer did not leave a comment.Antonio S.
Customer did not leave a comment.Joy L.
This was not my preferred pick up location - I live close to the Kent location (which is where I went to arrange the rental), so this was out of my way and required back tracking during an already limited time window for my move. U-haul should take responsibility for getting the appropriate rental to the appropriate location for the customer - it should not fall on the customer to be inconvenienced. Also, trucks should be returned with a full tank of gas - again, the customer should not be inconvenienced to have to fill the tank as soon as receiving the rental. Returning rentals with a full tank of gas also takes the guess work out of determining how much gas to put in the tank to match the return with the level at pickup (U-Haul got some free gas from me - I'm sure they make out well with this on a regular basis. Finally, even with the alternate pick-up location, I was not able to get the rental I needed and wanted - all I needed was a cargo van - it is ridiculous that these cannot be rented for one-way. Additionally, the 10' truck I was forced to take then became a 15' truck - way more truck than I needed or wanted. I know U-Haul likes to call that an "upgrade", but it is not - it gets poorer gas mileage which means additional cost to the customer (especially with today's highly elevated fuel prices). Additionally, should there by damage to the rental, it would require a higher repair or replacement coverage by my insurance provider. This is not an upgrade!Robert C.
Customer did not leave a comment.TIMOTHY H.
Customer did not leave a comment.Scott D.
We originally scheduled our pick up for the Arlington Road location and upon arrival we found out the truck wasn't available due to a nauseating smell and it needed cleaned. After calling corporate the Arlington location found us a truck at the Fountain Street. We left to go north to get that truck. Delaying our moving schedule by an hour. We had hoped for an 8 hr rental but could only get 7 due to the truck needed to be back for another rental. The customer service on all ends was great. Truck was in decent condition is a very hard ride hitting any bump you felt it and the pictures on record needed to be updated with damaged spots. We went over our mileage we guesstimated because of the drive back to the Fountain Street location as it was farther away. That and the lost hr in the beginning and the lost hr in the end of it having to be back was a tad annoying. I was annoyed to pay more and lose two hours we had planned for moving for what seemed to be a central uhaul computer scheduling problem. Again all customer service reps we encountered at both locations were amazing.Lloyd K.
Customer did not leave a comment.james R.
This location was much better than Vern Odom (that was utilized last year). The Customer Service was exceptional and the process was better explained and the drop-off was easy.Troy S.
Very easy transaction I would reccomendJohn K.
Great serviceJoshua H.
Customer did not leave a comment.Jimmy S.
When I got in my rental truck there was a semi parked directly infront of me and didn't move for 20 minutes taking away from my rental time I paid for. You need to have somewhere to get your deliveries away from customers so they can actually get their monies worth. As I got out to make the man move I dropped my car keys in the parking lot. I came to return my truck and see if my keys were turned in because I checked everywhere possible for my keys. I asked 2 employees and they just both shrugged their shoulders at me and didn't even look for my keys and just kept working. After I had my grandmother drive 30 miles to bring me my spare key, they decided to actually LOOK FOR MY KEYS and THEY HANDED ME MY CAR KEYS, after I sat outside in the 90 degree weather. Just beyond asinine behavior from people who are working in customer service. I will NEVER use this store and you shouldn't either.Taylor R.
I had trouble reaching someone to help extend my rental when the pickup went longer than expected.Jason M.
Customer did not leave a comment.Christine K.
Why do I have to fold pads.? If that's required customers should be told.GERALD E.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.Tiffany I.
Customer did not leave a comment.Trefor P.
Get better & respectful employersdiandre J.
We reserved the truck, a tv box, and two dollies about a month in advance. Day of we were told there were no dollies available. That they don't have them anymore.... but they do have some for sale. I asked why it was an option on the reservation, why we weren't called and informed to make other arrangements, and if they sell them why not buy there own and offer them. Ethan (the manager) was EXTREMELY rude. I do not recommend this location. As of right now (day after) they haven't refunded for the dollies. Ethan wasn't even going to give us the tv box (paid for) until I reminded him. He was a total jerk. They also want all your info as well as a random friend. When asked why he said "If you crash and die a firey death, we need someone to contact to see about getting our equipment returned."James L.
All goodGOM L.
Shouldn't charge a cleaning fee of 25$ just because you can. I cleaned the truck out upon returning and was still charged an additional 25$ cleaning fee. That's BS...Cameron N.
Fast and efficientMarjorie T.
The Manager, Ethan Muckleruth, is terribly unfriendly. As the head of the branch, I would think you would want to set a good example for your subordinates. Maybe you were having a bad day, but I felt like renting a truck from your location was an inconvenience for you! The truck had mechanical problems - which I understand happens. We were a half mile from another uhaul rental center, and could easily gotten it there and just traded vehicles. Instead it took 3 hours to get through your reporting process and wait for the repair. It was ridiculousWalter W.
Customer did not leave a comment.Nick B.
Customer did not leave a comment.chris S.
I don't have a break down of charges. Not sure what I was charged per mile. Everything else was great.Victor B.
Keep the good work.Don H.
Customer did not leave a comment.PAULETTE S.
Customer did not leave a comment.Christopher P.
Customer did not leave a comment.Danielle L.
Customer did not leave a comment.david P.
Customer did not leave a comment.brian H.
Customer did not leave a comment.Bruce H.
All of the employees at Fountain Street U-Haul are very excellent employees and are kind and courteous. Service is always fast and efficient.KAREN F.
Nothing at the moment.kandice M.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Lamont Y.
It took us 3 hours to get the van with the mobile 24/7 service. Were redirected from the store on Newberry street (because the store forgot to leave the keys for the van) to this one. Once that was done they wouldn't accept my fiancÃ©s license. Apparently if you're moving and have a change in address. Don't rent a uhaul. Because to them the paper intermin document the BMV gives you after a change in address is not valid. They kept saying it was expired when literally it was just a change in address hence the reason we were trying to rent a uhaul. And when I asked to do it with my license instead. They denied me. Also the alternate phone number they have you add is horrible. Because then they add that person to the contract therefore you have to have 2 people to verify and not just 1. This was overall the worst experience we ever had. If it wasn't because it was late and we NEEDED the Uhaul right then and there, I wouldn't have gone with them. Their after hours isn't correct. Their customer service takes forever. I waited 40min when the wait time was 5-10min. I could go on and on about hour horrible everything was but I feel like I got the general point accross. So unless you're not moving and have 3 hours to spare don't rent here.Ismael M.
Customer did not leave a comment.LaDonna B.
The staff that was there the day I checked in went above and beyond the jobs. I am going thru a really difficult time and these ladies were a blessing to me. Thank you to the ladies that helped me. I dont know their names but I call them angels. God blessMaxine C. | First Impressions
We reserved a truck online and picked it up. Upon picking it up the windshield wipers were stuck on and it had a flat tire. We were already half way to our destination before we noticed the tire. We called the location to ask for a manager and they were to call us back but never did. Tried to call 2 more times, finally got someone, who was unwilling to offer any assistance or credits towards our purchase. We will use any other truck service or hire movers before we purchase another than uhaul after this $120+ experience! I will certainly never recommend this location!Kevin M.
Have the size truck that was reserved available.Steven T.
The truck was in horrible conditionRaven H.
Customer did not leave a comment.William S.
Customer did not leave a comment.Cynthia Y.
Customer did not leave a comment.Candance S.
Should consider if returning early giving credit the rate was way to high. My husband was charged way to much and we returned early as wellLILLIAN M.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.ETHAN H.
Customer did not leave a comment.Josh K.
Customer did not leave a comment.Juan Camilo M.
Customer did not leave a comment.Lysbeth M.
Customer did not leave a comment.Walter W.
Customer did not leave a comment.TYRANYREE G.
Customer did not leave a comment.Akram A.
Person at front desk was rude and uncourteousâ€¦FL A.
Customer did not leave a comment.Dominic Y.
I had originally scheduled my rental @ the V Odem site in Akron and was called and told my reservation was moved to the Furnace street location. This added about 20 additional miles and an hour of travel time to me. I was not impressed with the tone of the person who called to let me know the reservation was moved. I asked why and was told the equipment was stolen and when I asked at the new location I was told it was late being returned. I wished I would have been offered a another vehicle in the same price range so I could have still used the original location. Instead I was charged for an extra 25 miles which could have been avoided.Robert M.
Gentleman working the front desk refused to help at pickup with the card not working online. Rude and refused to let me complete mobile drop off so I had to find the truck in the lot to complete it.KAYLA G.
Get the guy running it some help .So he has a better relationship with the customer.Roy L.
Customer did not leave a comment.Tony F.
Thank you for excellent service.DOMINIQUE M. | Overall Experience
Customer did not leave a comment.PAUL M.
Thank you for providing a much needed service.DOMINIQUE M. | First Impressions
Just that you need to check your trucks more efficiently rather than always putting it on the customer. We dont know what to look for. And got blamed for things that were not our fault.Chad M.
Sunday 2/27/2022 Everyone was very friendly and helpful. Thanks to everyone that worked that day.James C. | First Impressions
Customer did not leave a comment.Paul G.
Customer did not leave a comment.Dalene Y. | Overall Experience
Customer did not leave a comment.H R.
Customer did not leave a comment.Deonte B.
Everyone was very helpful at this location. Needed a Cargo van last minute. Great Customer Service. Went to a different location (Vernon Odom Blvd) and they advised they had nothing available until Monday. I called the Fountain st location to check availability (they did) and felt that they could have offered to look at another location for me, which they did not. We had to ask.Tania V.
Ethan was amazing and very helpful, I greatly appreciate all of the recent staff that I have dealt with. I did have mouse droppings within the unit and some of my belongings but that was the least of my concerns. Thank you!tanisha d. | Overall Experience
Customer did not leave a comment.ASHLEY H.
Customer did not leave a comment.Samuel T. | Online Move In
The staff was extremely helpful and friendly.Aaron S.
Excellent customer service by UHAUL agent at the counter and probably the best location I've seen with its access to the highway. All in all, a good experience using this UHAUL location.Randy A.
Walked in to rent a trailer, and no one was there, waited around 5 minutes then someone came in. His name was Ethan he claimed to be the manager. He must have been having a bad day because he was very confrontational, and not happy. Everything he said to me was with an attitude, and eye rolls. If I would have had a choice I would have went elsewhere. Won't be back to this location. Customer service zero stars. You just can't treat people that way, and expect to succeedChristopher S.
The truck had a failing transmission. We cut the trips short because the truck was not operating smoothly So glad it was only needed for short trips between locations. Eve so, we cut the move short because we were afraid the truck would fail.KAREN G.
Truck did not include dolly equipment that as purchasedCaelan R.
Very professional and friendly. Vehicle was nicely warmed up, it was zero degrees out, and ready to go when I picked it up. Highly recommended!David L.
Customer did not leave a comment.BENJAMIN K.
Customer did not leave a comment.Fazal B.
Place was packed with ppl. Employees did a great job getting ppl in and out quickly and efficientlyMichael R.
Customer did not leave a comment.Lillard P.
Make sure trailer brakes function properly... got a little sketchyCOREY F.
This is the second Uhaul truck I've rented in the last 7 months that had an engine warning light come on during my drive, but the workers assured me that it was fine, just not quite working right sensor. It was very worrisome during the drives.SUSAN C.
The only inconvenience was having to go down a set of stairs to get to storage spaceShawne D. | First Impressions
I had paid for boxes, a dolley and moving blankets and got none of them. No explanation why. I ordered a 10' unit and they called to say they could upgrade to a 15' at no charge which was very nice/helpful.JOHN K.
I had ordered a utility dolly with my order and wasn't told until I got there that they didn't have one available. I had to call other uhauls to find one on my moving day. Got in the truck and it was 1 mile off. I didn't go all the way back into the store to tell anyone. I guess I should have as I was charged for that mile when returned.JENNIFER G.
Heater control not functioningGARY G.
Clean the truck floor and loading ramp if the previous customer got them muddy.Joshua A.
Customer did not leave a comment.gregory M.
The truck was lower in fuel than what the paperwork said. Neither of the ladies working wanted to be there. They didn't even leave the counter to show the struck or get the equipment for the customerJames F.
They were greatBRIAN P.
I NEED ROAD SIDE ASSISTANCE TO RETURNChanel M. | First Impressions
Manager was rude and didn't wanna explain app to me and was all around just very rude and not helpful to me and it was my first time using app and renting from uhaulTed A.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.Bryan M.
Customer did not leave a comment.Brian G.
Competent serviceAnita O.
HR lied about the working hours and there are no breaks. Terrible.Mercedes S.
Customer did not leave a comment.Carole M.
Customer did not leave a comment.Erik K. | Online Move In
Tire pressure was low in the dolly. One tire was at 45 psi, while the other side was at 30 psi. It was not verified prior attaching to the car. The attachment was loose on the ball and the personnel did not know how to tighten it. Except that the assistant was very friendly and with positive attitude. Was patient and helped me to address all the issues (except the loose attachment).PIOTR LUKASZ P.
Customer did not leave a comment.BILLY B. | Overall Experience
Customer did not leave a comment.Megan L.
Associate was very kind and helpful with the return. Quick, easy, and they made sure I got my receipt email.John H.
I just feel like, when asked for them to work with me on my storage it didn’t happen. I explained to them that I was going through a difficult time and that I just ask for a little more time. When calling them to see if they could work with me to catch up on it. I always got told something different from different people, all the way up until I lost it. I lost everything in that storage. The reason why I got behind was because I lost my husband and I didn’t have any help doing that time.Erica B. | Overall Experience
Customer did not leave a comment.Leon J. | First Impressions
Customer did not leave a comment.Audrey F. | First Impressions
Customer did not leave a comment.LA CRYSTAL B. | Overall Experience
Customer did not leave a comment.TREVIS O. | First Impressions
While loading the leftover stuff that didn't fit into the 1 way rental, that staff went into my storage unit and told me that I could not put certain things into the unit which was very concerning to me. He was rude & said I should have reviewed the contract but if certain things weren't allowed I would have that they would have asked or even mentioned it. My things were there 2 weeks, won't ever use or recommend them to anyone!SUSAN P. | Overall Experience
Customer did not leave a comment.Billie J. | Overall Experience
Customer did not leave a comment.Jacob C. | Overall Experience
The individual person who rented me the unit did not tell me it had a lock on it.. I had to go back to the truck get the information who customer service to find out the number to the lock that was on the back of the truck that I used. I lost precious hours of man help.Andre E. | First Impressions
Customer did not leave a comment.Sonya B. | Overall Experience
Customer did not leave a comment.Corrine G. | Online Move In
Customer did not leave a comment.Jamie S. | Overall Experience
Customer did not leave a comment.Samuel B. | Overall Experience
Customer did not leave a comment.Cristiana E. | Overall Experience
Customer did not leave a comment.Tanisha F. | First Impressions
Customer did not leave a comment.India D. | Overall Experience
Customer did not leave a comment.Emmaline T. | First Impressions
Customer did not leave a comment.Antoinette M. | Overall Experience
I opened the door to my unit and it was covered in mouse feces and dead bugs. A mouse trap is in the corner. It is incredibly disgusting. There was a hole in wall at base board level that probably lets the vermin and insects in.Hannah C. | Online Move In
Customer did not leave a comment.Maxine P. | First Impressions
The staff is just plain not very friendly. There’s just no way around it. From set up with the storage unit, stopping in to be by boxes and other supplies, to finally closing out the unit when I was done. They’re just not the slightest bit friendly. Not greeted when I walk up, no “thank you”, and simply nothing but the bare minimum in any interaction. It fascinated me every time just how unfriendly they were. I’ve used other facilities in the area and did not have the same experience, so it’s definitely unique to this one.Kyle S. | Overall Experience
The customer service was absolutely terrible. Also found dead mice in the storage unit after moving out. Would not recommend to anyone.Laymon C. | Overall Experience
I cancelled my unit and they person on staff did not document this information costing me additional moneyjanelle M. | Overall Experience
Customer did not leave a comment.Billie J. | First Impressions
Customer did not leave a comment.Chelsie M. | Overall Experience
Customer did not leave a comment.Darrin M. | Overall Experience
I wrote a pretty scathing google review of this place recently. I’ll defer to that. Staff that won’t greet customers. I went in there yesterday and the office was empty of employees for ten whole minutes. Probably the worst customer service I’ve ever had. Was told like a week ago that mold on my stuff I’d had in storage for a year was my problem. Offered no assistance. Told me to call RepWest and the employee didn’t even know what it was. Completely inarticulate when it came to specifics of their job.James B. | Overall Experience
Customer did not leave a comment.rosalyn r. | First Impressions
Customer did not leave a comment.India D. | First Impressions
Customer did not leave a comment.Wyatt S. | Overall Experience
Customer did not leave a comment.John B. | Overall Experience
Customer did not leave a comment.Catherine M. | Overall Experience
Customer did not leave a comment.Nancy M. | Overall Experience
Customer did not leave a comment.Mark R. | First Impressions
Customer did not leave a comment.Ahlaya A. | Overall Experience
Thank the management at the fountain st. U-haul for megregory g. | Overall Experience
Everything about my rental experience was great. Staff at the location were helpful. The website was easy to navigate. Checkout/move out was simple.Lori P. | Overall Experience
The swipe card never works, I opened my unit and went to my car. Came back to go in and the door locked and the swipe card then said no access. Had to leave my unit open until the next day.jada l. | First Impressions
Even though it took a long time to finally confirm my room and the room was a bit dirty, I would recommend to other friends.Cristiana E. | First Impressions
It was a good moving experience and very quick .the young lady was very awesome at the counter.Sonya B. | First Impressions
While I understand that this is a challenge for this type of facility anywhere, it is nonetheless disconcerting to open a storage locker and find everything covered in mouse droppings and a dead mouseStephen B. | Overall Experience
Very helpful employees. Would highly recommend!Bridget E. | Overall Experience
Pretty good deal for what you get and how close to campus it is. I felt safe and well taken care of despite the high volume of customers.Audrey N. | Overall Experience
The crew did an awesome job and had everything loaded and unloaded in exactly 2 hours; however, my charge was for 3 hours. Please explain the travel time policy?kelly b. | First Impressions
Quick serviceWyatt S. | First Impressions
Christina V. was amazing. She helped us cancel a strg. unit at another facility and rebook us at hers instead. She was very friendly and helpful with van rental as well. Would HIGHLY recommend!Bridget E. | First Impressions
i WAS TOLD SEVERAL MISLEADING THINGS BY ONE OF THE EMPLOYEES AND THEN WAS TOLD SOMETHING COMPLETELY DIFFERENT FROM ONE OF THE OTHER EMPLOYEES. Actions were taken regarding my truck rental that I didnVince M. | First Impressions
Got my items out of storage and there was mice feces Everywhere in my things smhadam h. | Overall Experience
Staff was nice... Storage was clean.. only reason I wouldn't recommend is because it's outside.. for the same price I could b inside.. fo figure right?.... But very convenientDionzha L. | Overall Experience
It was the worst experience I’ve had ever from a merchant providing a service ever in my life.... I Will not do business with UHaul ever again.... !!jataria t. | Overall Experience
Nice staff, always clean & well lit. I had a few issues. I was never able to pay my contract online from home or while onsite The office always seemed understaffed, always a 10-15 min wait for help.Alexis S. | Overall Experience
Worst storage company and the rudest staff 've ever dealt with. I'm going to spread all over social media TO AVOID USING UHAUL STORAGE AT UNIVERSITY OF AKRON AT ALL COST. Grade = Frodger o. | Overall Experience
I had a very easy and prompt visit. She was very helpful.Robert n. | Overall Experience
NaMarisa K. | Reservation
Everything went downhill when the old manager left. New manager is hard to get a hold of and the new staff has no clue and are rude. I should have moved out months ago.MELODY a. | Overall Experience
I had a nice experience. However, I think it would be great if you guys can install little lights in the rooms. It will make move in and out a lot easier.Alonbra L. | Overall Experience
We were very pleased with our unit and the friendly staff. Never had any issues while renting the unit, they really keep the lot VERY CLEAN. Professional staff and always smiles. Definitely Great.Rebecca B. | Overall Experience
greatROBERT R. | Overall Experience
I reserved a storage unit and Uhaul canceled it the same day and claimed to not know why. I was left with no storage space except a more expensive unit in another location. Can never reach them.REBECCA G. | Reservation
Kept sending late notice letters even after I moved out of the facility.dirassa s. | Overall Experience
No problemsAnnette W. | Overall Experience
Secure yes. No light. Great access hours and people.Charles B. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!