Customer did not leave a comment.ARTHUR B.
Customer Reviews for U-Haul Moving & Storage of Vacaville
Vacaville, CA 95688
(W of Allison Dr)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RAMZI M.
Staff were pleasant and helpful. Returned trailer a day early and received an unexpected refund for the unused day.NATALIE D.
Great as usual. Thank you.GERALD Q.
Customer did not leave a comment.WILLIAM R.
Customer did not leave a comment.Wanda S. | First Impressions
Easy and seamless pick up and drop off.CHRISTOPHER O.
Customer did not leave a comment.SCHERON D.
Awesome staff!ANDRE P.
Customer did not leave a comment.eugene S.
Customer did not leave a comment.PARMINDER G.
I was suppose to receive my receipt via email and I have not. I do need it.Ted H.
Customer did not leave a comment.GENE J.
The Vacaville location is not the closest U-Haul to my house in Davis but it is the best U-Haul dealer in the area. Their trailers are always clean and in excellent condition. Their personnel/staff know what they are doing, always friendly and helpful. They also have a good selection of products that are helpful like tape, padding, selection of trailer hitch accessories.etc.John D.
Customer did not leave a comment.ANTHONY F.
You're looking for comments regarding the location pick up, It was as expected from a U-Haul pick up location. I need to comment on the overall U-Haul experience which was dreadful. I didn't get the truck that I ordered and had to wait on the phone for over an hour to secure the correct truck. The people that I hired to unload me did not contact me or show up. I also called them to confirm and got no response. There really is no help online for flakey no show movers. I was truly fucked (sorry, it's the perfect word). Your movers that loaded me were exceptional and saved my butt. But,, then I get charged for both the loaders and unloaders. Tried calling and using the chat feature to no avail, but I want a refund for services I never received. Truly horrible service!!! I'm so sorry for your overworked staff. Please hire more people.Teri H.
Let people drop off trailers up frontKathryn H.
I always prefer doing business at this location. They're friendly and helpful as well as prompt. I could tell they were a bit short handed and they have a sign looking to hire employees but they still did an awesome job taking care of my needs.DON C.
Knob missing on window crankWILLIAM R.
Customer did not leave a comment.JEROME J.
Check in procedure was a bit accusatory. Asks if all was well then says to provide pics to prove it. And also if I didn't go through that process you charge me another 25 bucks.Michael M.
I've come here a few times and each time there has been a long wait for someone to help. It wasn't all to busy. There was nobody in the cashier area in each visit.MARK C.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Mariela H.
I did not receive my return paperwork by emailMartin B.
Customer did not leave a comment.Jessica B.
Checkout was quick and easy!Roderick M.
Customer did not leave a comment.TJ V.
Customer service was great. Friendly and welcoming.Jhovany M.
Drivers side mirror completely cracked couldn't see out of it. Gas tank was at quarter tank and half tank but store said it was at half tank.DeAngelo B.
Customer did not leave a comment.PATRICK D.
The only problem I have I was told that someone would come unload the trailer for me when I brought it back and I waited there for 10 min and no one came to unload the trailer so I did it myself. The general manager was nice but she is the one that told me someone would be out there to unload it for me. Other than that the trailer did its job.Larry W.
Anthony was very knowledgeable, efficient, and professional.DANIEL A.
Customer did not leave a comment.Jeremy L. | Overall Experience
Very friendly and customer orientedJames S.
Train your employees that are using the reservation software.KYLE H.
The 20 foot truck I rented was clean. It had some issues when under load that concerned me but all was well. The car trailer was so old it should have been decommissioned years ago. If there would have been any nearby I would have refused it.Charles D.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.ALLEN W.
I love the East Monte Vista U-haul in Vacaville and will continue to recommend and use it regularly.Paul D.
Need a larger customer return area.MATTHEW P.
Get more people to assist customers instead of just 1 guyDerek K.
15 to 20 minute waits on the phone were annoying, especially with the website being unresponsive.Richard M.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.Alfredo A.
Customer did not leave a comment.Damon B.
All employees were kind and helpful, the facility is clean and organized and the van was clean and new.URSULA E.
great peopleDon S.
Customer did not leave a comment.DAVID EDWARD J.
Customer did not leave a comment.Dmitry L.
Customer did not leave a comment.Jack K.
Customer did not leave a comment.Isabel R.
Absolutely fantastic service and excellent equipment! Highly recommend!William P.
The U-Haul people at this store were very professional and helpful throughout the process, both check in and check out.JAMES H.
Customer did not leave a comment.JAQUEAL H.
Customer did not leave a comment.Steven P. | Overall Experience
The staff is always very helpful and patient. Anyone in line waiting in the lobby is watching and noticing how the customers are treated by the employees behind the counter. I see smiles, courtesy, and professionalism each time I visit. No need to go elsewhere.JEAN B.
Staff is disorganized and do not know how to multitask, very frustrating to wait in long lines after an online reservation.Rhonda V.
Customer did not leave a comment.PAULA R.
They didn't have the truck I reserved when I showed up, the dolly wasn't ready. And the back gate needed to be repaired which I had to wait for. Also they put 12 blankets on the contract even though I didn't ask for them or even receive them. So the drop off location asked for them but I never had themANDREW G.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.Dale M.
Better Customerservice, long wait only one person at the counterRich Q.
Customer did not leave a comment.JEFFREY G.
Desirae is awesome! I spent WAYYY too much time on the U-Haul website trying to reserve a trailer but to no avail. it seems every time I'd choose a pick-up location the system would let me select a trailer, then kick me out of the desired locale! I came in person, since I was so frustrated. Desirae fixed everything and I was all set to go! I can't praise her enough. she took a frustrated customer and won over my trust immediately! She made my move flow smoothly and added another greatly satisfied customer!SUSAN M.
Service advisor very professionalSAYSAMONE K.
Customer did not leave a comment.THOMAS C.
Customer did not leave a comment.Taylor G.
Customer did not leave a comment.UBANNA O.
Customer did not leave a comment.THOMAS M.
I was very pleasedKim T. | First Impressions
Customer did not leave a comment.STEFANIE C.
Customer did not leave a comment.Raymond B.
Everything was great.David E.
Customer did not leave a comment.ATHENA G.
Super easy to rent and check out. The return of the equipment was quick and easy. Thank youMatt G.
Very clean and the staff was great.sherray j. | Overall Experience
I love this location. Staff is friendly and helpful.SHERRAN J.
Have more trailers available, I had to drive 60 miles to pick up the unit. That is unacceptable, and I will not do it again.JAMES ALEXANDER S.
Customer did not leave a comment.Scheron D. | First Impressions
Great customer service!Sean D.
Excellent in all areas!JOSEPH R.
Customer did not leave a comment.Kristian M. | Overall Experience
Staff was awesome.JOSEPH JOHN K.
The truck smelled of weed so badly. Im allergic. It was hard tp breathe for a couple days after. I dont understand how they even okayed the truck.Ryan B.
Customer did not leave a comment.Junius M. | Overall Experience
Customer did not leave a comment.Stan E.
Customer did not leave a comment.Alexia M. | First Impressions
It seems I use U-haul several times a month or more and ALWAYS rent from this location as long as equipment is available. The staff is super helpful and friendly and the manager knows me by name and is always very personal. Great location, great team!Christopher C.
Customer did not leave a comment.PAUL O.
Customer did not leave a comment.ANASTASIA M.
Customer did not leave a comment.David B.
Todo esta muy bien grasiasGUADALUPE Q.
Customer did not leave a comment.DAPHNE S.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.SERGIO C.
Good team. Very nice and knowledgeableSTEVEN G.
Nothing on their end. They just need to find a way to monitor their movers that people can hire to help with loading/unloading. Because thats where my bad experience happened.DIONNE M.
I reserved a 6x12 trailer in Fairfield, the day before pick up I was informed they don't have any one way rentals. If I wanted to drive for over one hour I could go to a concord location and pick a trailer up at 2:00 PM, this was on the day of moving. If the concord location didn't have the trailer in the morning then they were hoping to have it returned. Nope that didn't sound like a good idea. Your very nice representative I spoke to Thursday morning found me a trailer in Vacaville. She was great!ROBERT A.
I've rented here numerous times and always had a great experience.Christopher D.
Customer did not leave a comment.RICHARD N. | Overall Experience
Customer did not leave a comment.Ben K.
Outstanding (period). Friendly knowledgeable staff. Very competitive prices on all services and moving supplies.Kenneth Z.
This storage was flawlessjuan c. | Overall Experience
Staff at this location is great, each and every time I rent from this location.CHRISTOPHER C.
Customer did not leave a comment.DENNIS M.
Customer did not leave a comment.GLENN W.
My experience was absolutely wonderful. Everything was streamlined and easy. I will.be back in the future.Bret B.
Customer did not leave a comment.JOSE J.
Customer did not leave a comment.Evan B.
staff very helpful and courteousSteven K.
The guy at the register took good care of me with excellent attitude and professionalism.DAVID M. | First Impressions
No complaints. Didn't have any issuesKaitlin B. | Overall Experience
Have become a regular customer over the past few years and couldn’t be happier with all aspects of this particular uhaul establishment- well organized, extremely accommodating & exceptionally friendly staff have always made my moving experiences very positive.BECKY H. | First Impressions
Customer did not leave a comment.laurie C. | Overall Experience
Customer did not leave a comment.Betty J. | Overall Experience
Customer did not leave a comment.Tom M. | First Impressions
Customer did not leave a comment.Shinika P. | Online Move In
Friendly staff and very informativeDEBBIE G. | First Impressions
Customer did not leave a comment.Rachel Q. | Overall Experience
Customer did not leave a comment.Matthew J. | First Impressions
Customer did not leave a comment.Meagan G. | Overall Experience
Customer did not leave a comment.THOMAS T. | First Impressions
Great experience definitely auto pay was really helpful not having to worry about another bill and it just paid itselfRodrigo R. | Overall Experience
My husband & I have had this unit for over 4 years, storing items to declutter our home, with the intent to sell our home and move. Michael passed away, unexpectedly, back in May 2020, so those plans were changed. During our use of the unit, we had no problem entering, when we needed to, everything has been clean and when having contact with the staff, they have always been friendly and helpful.MICHAEL H. | Overall Experience
Staff was friendly and helpful. They answered all my questions and made me feel great about my choicePerla G. | First Impressions
Customer did not leave a comment.KEYANA F. | First Impressions
Only negative was frequently people just hanging around. Lots of pot smoke. Staff was always very helpful.Dean T. | Overall Experience
Customer did not leave a comment.jeanne d. | Overall Experience
There was no trash receptacles. Not even in the bathroom. That was unfavorablePAMELA K. | Overall Experience
Customer did not leave a comment.Christopher C. | Overall Experience
Customer did not leave a comment.ELIZABETH S. | Overall Experience
Customer did not leave a comment.Delbert F. | Overall Experience
The facility was easily accessible, temperature controlled and the staff were helpful. My only complaint was that their prices were very high.Kendall R. | Overall Experience
Customer did not leave a comment.Clara O. | Overall Experience
Staff and facilities met my needs. If storage becomes necessary again I'll know where to go.Herbert A. | Overall Experience
Customer did not leave a comment.Sasha J. | Overall Experience
We had two storage units for about 4 years. After the second year we wanted one larger unit. We supposedly were placed on a list. Despite checking several times over the next couple of years, we were told there were none available. We saw at least three units with tags on them so I asked again to be laughed at and told there was a list and they would have the manager put us on the list. That night I found a storage unit at another facility and the next day someone from uhaul called and there was a unit magically available. Issue number two, which is actually the much bigger issue, are the people hanging out in the upstairs with bikes and backpacks. We were there at night moving out of our locker and three people with bikes and backpacks left the facility at 6:45pm but when we came back in the morning, those same people were back upstairs. There were several people just hanging around the facility, I did not feel safe going there by myself. People would also wait outside and follow people in when they used their key card. Issue three is the wait time. It took a very long time to be helpedJoseph G. | Overall Experience
I had a very good experience with them and I will go back and use them again Thank YouRoseann R. | Overall Experience
I just want to thank the lady that helped me open my storage. She was very nice and friendly and I would definitely recommend her and your storage to my friends and family. I feel so bad not getting her name but hopefully you guys can look up who helped me. The facility was clean as well and I didn't have any issues getting in and out of the storage. Thank you very much!Carol A. | Overall Experience
Everything about the storage was great but there were a few times when there were people staying inside the building or outside the doors or in cars. May have been homeless but maybe having a drive by security guard could be nice.Dennis C. | Overall Experience
the wait time in line too long and on hold on the phone too longSasha J. | Overall Experience
Customer did not leave a comment.George E. | Overall Experience
Customer did not leave a comment.Shirley C. | Overall Experience
Customer did not leave a comment.Jeff G. | Overall Experience
Customer did not leave a comment.Angela W. | Overall Experience
Customer did not leave a comment.Laurel S. | Overall Experience
My mom's has had a storage unit there for years...Scott W. | Overall Experience
Customer did not leave a comment.Nastazia R. | Overall Experience
I don't understand why I don't get a refund on my unused days of storage . I closed my storage unit yesterday after only using it 5 days this month. I should be refunded a prorated amount for the unused days. Please call 760 847 3915 to discuss .COREY O. | Overall Experience
Customer did not leave a comment.Charlene P. | Overall Experience
Anthony was very helpful!TAMARA J. | First Impressions
Customer did not leave a comment.VALERIE J. | Overall Experience
Need to instruct how to use access card - swipe on right side to gain access, swipe on left side to open door Access card did not work so staff had to let me in another way - stated sometimes it takes time for system to process new customer access on cardCharlene P. | First Impressions
Great speedy service.Deseri was excellent m.Chris R. | First Impressions
Staff has always been friendly and helpful. Facility is clean, well maintained and secure, which is why I’m a repeat customer.GEOFFREY R. | First Impressions
Customer did not leave a comment.CHRISTINE R. | Overall Experience
Customer did not leave a comment.Charmaine C. | First Impressions
My code to get in the facility didn't work. The unit that I was assigned has a HUGE support beam: it takes up almost 1/4 of the whole unit! This should have been communicated prior to the contract!! I'm completely unsatisfied. I want a refund. (707) 685-0343.Bailey D. | Online Move In
Customer did not leave a comment.Zachary A. | Overall Experience
Best customer service experience I have had in a very long time. Working and living in the Bay Area you don't feel like a real human most of the time. You feel like an apartment or employee number. Special "Thank you" to Desirae and Christian, your great service made a very intense move for me feel like someone finally had my back. God Bless and Thanks again.Lola T. | First Impressions
Customer did not leave a comment.Anthony F. | First Impressions
Every staff member was extremely pleasant and respectful. Very helpful.Frank M. | First Impressions
Customer did not leave a comment.Linda S. | First Impressions
Very nice staff.Phillip C. | Overall Experience
It has been a very pleasant experience. I would gladly recommend U-Haul to family and friends.Bobby S. | Overall Experience
Outstanding in every respect. Well maintained and exceptionally cleanBob M. | Overall Experience
Thank you soo much for everyone help @ uhaul truck & storage rental..Jack P. | Overall Experience
Very friendly & helpful team.Stephanie J. | First Impressions
Exceptional customer service. Friendly courteous representatives. Cleanest safest facility anywhere. Best place to store your home valuables.Ana S. | Overall Experience
always a pleasant experance thank youJack P. | First Impressions
I had a great experience. Very easy to get a storage unit and close one out. Thanks for your great customer service.veronica w. | Overall Experience
Sales Associate was very professional and extremely nice.sherray j. | First Impressions
Professional and very cordial.Phillip C. | First Impressions
I have been using this location for all my moving and storage needs since the mid 1990s and have always received excellent service.Elena S. | Overall Experience
Very easy to work with and well accommodatingMario V. | Overall Experience
My move in was awesome. It's rare nowadays to get treated like family, and that's exactly what it felt like yesterday. All the staff on duty were engaging beyond a greeting. I look forward to my stay!Joseph E. | First Impressions
The service was horrible the employees are rude and unhelpful. Customer was terrible. I wouldn’t recommend it to my friends or family. Very unhelpful...Raina H. | Overall Experience
AwesomeDaouda Y. | First Impressions
AwesomeDaouda Y. | First Impressions
Service was great. I do recommend checking the bathroom more often. I didn't have toilet paper after using the restroom after hours. It also smells a little bad... like pee.Ginina L. | Overall Experience
Clean. Accessible. Easy to move in and even easier to move out. Great experience!Rehema S. | Overall Experience
The staff were wonderful and so nice and accommodating . I live 14 miles away but would come to this establishment anyways because of the service.ADRIAN R. | Overall Experience
Thank you!PHILLIP C. | First Impressions
It went very smoothly. thank youveronica w. | First Impressions
All my concerns and questions were answered professionally and courteous manner. Place was clean and bright and I was extremely happy about my experience there.Ana S. | First Impressions
Great facility. Clean and convenient. Grrat,service. Kudos to Laurie and AnthonyBob M. | First Impressions
I moved to vacaville 1 year ago. Hv used this uhal several times. Great people..Donna Z. | First Impressions
The online reservation process was extremely convenient and work! The space we reserved was clean and ready to use. The staff was courteous and very helpful.Dwayne W. | First Impressions
Fast and convenient. She even walked me to my storage unit instead of giving me a map to find it on my ownSasha J. | First Impressions
Smooth process from online to arrival. Kendrick was very helpful and knowledgeable and got me in and out in the least time possible. Please thank him for his great service.Meryl N. | First Impressions
The two girls that helped my dad and I were super nice and helpful and made the whole process so much easier.Alisson A. | Reservation
Extremely disappointing! Guaranteed delivery date for 2 U-Boxes from Illinois to California was 7-14-18. One U-Box was 3 days late and the other U-Box still hasn't arrived. Again very disappointing!Bette F. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!