Customer Reviews for U-Haul Moving & Storage of W Towne

7674 reviews

522 W Platte Dr   Madison, WI 53719
(Off Gammon Rd)

(608) 833-6610

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(608) 833-6610

522 W Platte Dr
Madison, WI 53719
(Off Gammon Rd)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great manager. Very efficient!!

Philip A. 
Rating:
5.0

Customer did not leave a comment.

JAMES Z. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Robin W. 
Rating:
5.0

Customer did not leave a comment.

Natasha C. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

casey N. 
Rating:
5.0

No need for improvement. The guy that helped us, Morgan, I think, was polite and efficient. He got us loaded and unloaded and on our way quickly. He made getting and returning the trailer the least painful part of my move. Thank you!

Andrew H. 
Rating:
5.0

This is the second time I have needed to rent a truck and it's worked out very well with the location I chose. The staff are friendly and efficient and the trucks well maintained. I'll be back again if I need to!

Ruth C. 
Rating:
5.0

I thought the service was great and your General Manager at this locations outstanding!

WILLIAM A. 
Rating:
4.0

I made a point of carrying my paperwork with me and willing to provide what I thought was necessary to return the rental equipment. Was told this was not necessary? Not sure why as I was told the unit was available to me for 5 days and I was returning it in 3 days. If no one looked at the paper work, how did they know I was returning it in a timely fashion. This is not a major issue, but seems like someone would or should verify that the terms of the contract rental were followed??? Thanks.

LARRY F. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Nate Q. 
Rating:
5.0

Customer did not leave a comment.

Sylvia R. 
Rating:
5.0

Customer did not leave a comment.

Dean H. 
Rating:
5.0

Great helpful staff. Very attentive to customers, will return and recommend!

Robert G. 
Rating:
3.0

The uhaul we had has a very bad transmission and it makes weird noises, not clean at all, cigarette ashes in the ashtray and there was water on the floor inside the back of the uhaul. Not cool!! Especially for paying a total of $71 for renting it for 3hrs.

Tonyna G. 
Rating:
5.0

Customer did not leave a comment.

Megeen P. 
Rating:
4.0

Customer did not leave a comment.

Fay L. 
Rating:
5.0

I returned the truck after the store was closed. I was having problems with the app verifying my location. Fortunately I noticed an employee getting into his car. He told me to put the keys in the lock box and he would take care of everything in the morning. I really appreciated his help!

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

The UHaul Representative I spoke with on the phone to reserve a utility trailer, was a helpful, kind & friendly person. The two young men I met when picking it up were also friendly and helpful, and one of those two was also on duty when I returned it. He friendly and helpful that time as well. Reservation, pick-up & return were efficient & smooth.

STEPHEN JOHN W. 
Rating:
5.0

Customer did not leave a comment.

charles H. 
Rating:
5.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

Customer did not leave a comment.

RANDY G. 
Rating:
5.0

the truck was very dusty in cab and even more in the cargo area.

SCOTT S. 
Rating:
5.0

No changes needed. Super efficient turnin process and great employees.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Monica C. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
Rating:
3.0

Customer did not leave a comment.

charles r.  |  Overall Experience 
Rating:
5.0

I talked to Ozzy from the Verona Road location and he was super helpful in getting everything set up for me! Thank you!

Peter R. 
Rating:
1.0

Awful experience. I went 8 miles and they charged me for FOUR GALLONS of gas!!! I called and asked how many miles per gallon a 10 foot truck gets and was told 12-15 miles per gallon. Refused to refund me any money for gas. I DO NOT RECOMMEND!!!! Thief's!!!!!!

Alyssa J. 
Rating:
4.0

The only negative was that the price kept going up every year, so I took off a star. And they did not pro-rate the rent when I moved out before the end of the monthly rental period.

margot m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENISE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

MARSHALL F. 
Rating:
4.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Fast and easy

Philip G. 
Rating:
5.0

friendly,knowledgable staff.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

CARY D. 
Rating:
5.0

Customer did not leave a comment.

Dale E. 
Rating:
5.0

Had to switch locations due to my rental not being available at the selected location, even though the app on the phone said it was there.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

DENZEL B. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS B. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
3.0

Customer did not leave a comment.

Orinda C. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
2.0

Check the vehicle gas before renting and charge the customer based on it.

Naveen Reddy A. 
Rating:
5.0

Customer did not leave a comment.

Rachele W. 
Rating:
5.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

Store manager, Morgan was very helpful and ensured I had what I needed.

Hugh M.  |  Overall Experience 
Rating:
5.0

Free donuts???

Thomas S. 
Rating:
5.0

There's really nothing to improve on. App check out was fast and easy, guy at the counter was friendly, and check in was smooth

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
4.0

The only problem of late has been auto billing, and change of address, etc. that apparently did not get saved/recorded in the system.

Gary G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

Staff were friendly, efficient and helpful.

HUGH M. 
Rating:
4.0

The people here we're very helpful. They gave me good information, and when the line got backed up idol employees, changed roles quickly to assist with a a backup to process customers in an efficient manner.

BENJAMIN M. 
Rating:
5.0

shovel the snow out of the drop off spot

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Bonnie J. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Casey K. 
Rating:
4.0

Customer did not leave a comment.

Diane Z. 
Rating:
5.0

Staff were super friendly and helpful! Move went off without a hitch!

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Dongho C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
4.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

I needed to move something at the last minute and used the uhaul after hours app. To my surprise it was pretty simple and easy. Thanks Uhaul for simplifying everything.

Dana S. 
Rating:
5.0

Customer did not leave a comment.

Sabena W. 
Rating:
5.0

again the service was excellent!

Pete H. 
Rating:
5.0

I wish I could be told upfront that using the dolley is not free. I was asked: " Would you need a dolley?" and I replied by yes, assuming this is free... I'll take it anyways, as I needed it. However it would be better, to be informed that I'll be charged for it, before finalizing my decision. Overall GREAT customer service!

ame G. 
Rating:
5.0

They made sure all was working correctly before I left the store location. Fixed my light connection! I was very impressed with the workers who were very helpful.

Jamesedward B. 
Rating:
5.0

Customer did not leave a comment.

Jerold J. 
Rating:
5.0

Customer did not leave a comment.

Dongho C. 
Rating:
4.0

Rental went off great

Tim D. 
Rating:
4.0

Very Good service!!

Richardo M. 
Rating:
5.0

Great service! Courteous and wanted to help.

john C. 
Rating:
5.0

We were in for boxes one day and a utility trailer rental on another. Both times the associate was prompt and responsive to our needs. We were in and out in very little time and all of our requests were serviced. When dropping off the trailer, the associate was fast and provided immediate verification of the transaction details. It was super easy and I was very satisfied with the experience.

Jarrett G. 
Rating:
2.0

At first I was relieved that there was an online option, but in the end it took longer. The key in the lockbox was for a different truck than the one identified online(and the one that I had reviewed and cleared of snow in frigid temperatures). The guy in the office told me to just take the one that the key was for(different than what was identified online). This caused problems checking the truck back in but it wasn't obvious what the problem was, it just didn't accept payment. Also, I couldn't take photos of the milage because the tire pressure monitoring system warning was always on.

Jon V. 
Rating:
5.0

Customer did not leave a comment.

neal J. 
Rating:
5.0

The clerk went above and beyond in taking a tough situation with sudden overnight icing of locks and doors and getting me on the road in minimal time. Excellent job.

michael W. 
Rating:
5.0

Check In was easy, fast and safe. Staff was very accommodating to my needs. Facilities are very clean

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
3.0

At pickup only one person working, so it took longer to get vehicle even though I checked in online. Also I placed order to include two moving blankets and I didn't get them. Lastly, you have to watch your phone since communication are sent to it for vehicle condition.

Robert M. 
Rating:
5.0

I can't praise the store Manger Morgan enough and even his staff... we visited the store several times over the course of 2-3weeks. Getting boxes, renting a car dolly, renting a cpl trucks a cpl times, as well as a pull behind enclosed trailer... Morgan was always very compassionate towards us and the fact of moving and how stressful it can be... or needs were 100% met by Morgan and his team, if they didn't have it Morgan found it for us near by and at the time needed. As well as fixing my mistakes on the reservations I made online, he still facilitated our needs. Morgan is a rare find in the customer service industry. We would like to THANK AND ACKNOWLEDGE MORGAN SMITH FOR HIS OUTSTANDING SERVICE!

Laura C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
2.0

We had rented a truck online, but the guy who checked us in and gave us the keys was rude and unhelpful. At first, we thought we had gone to the wrong location because he didn't help us find our reservation. When we returned the truck, he did not wear a mask, did not respect social distancing, and was snarky when I asked him a question. We've enjoyed using this location in the past as the staff has been friendly and helpful, but we might look elsewhere going forward.

Shawna W. 
Rating:
4.0

For the first number of months there was just one garbage receptacle outside and it was always overflowing with trash. The last two times I was there I notice a larger dumpster that held more garbage. That's the only reason I didn't give an Excellent rating, took a long time to fix the problem.

Christine F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Cab area needed to be cleaned

Jack P. 
Rating:
5.0

Customer did not leave a comment.

marian s.  |  Overall Experience 
Rating:
4.0

So easy to use!!! New cargo vans had less than 4,000 miles on them.

Todd B. 
Rating:
4.0

Customer did not leave a comment.

Larry S.  |  Overall Experience 
Rating:
3.0

Poor performance of the tow dolly. The straps that hold the front wheels would come loose if I turned at an intersection because the front wheels would turn no matter how hard I wrapped it down . I stopped a total of 5 times in two days to fix the problem. Maybe my dodge caravan is to too big? That's the problem I had on the way. The staff in Madison were great.

WILLIAM R. 
Rating:
5.0

Keep Morgan on staff! Outstanding young man.

John C. 
Rating:
5.0

Staff was Great! Trailer was not swept out. A small pile of leaves and dirt visible in the back. not too terrible.

James M. 
Rating:
3.0

Customer did not leave a comment.

HARRY W. 
Rating:
5.0

Customer did not leave a comment.

Jon A. 
Rating:
5.0

Guys there were super helpful and even let us borrow a lock overnight

Aaron S. 
Rating:
5.0

Friendly and helpful staff

Joseph A. 
Rating:
5.0

The were good.

WILLY S. 
Rating:
4.0

Customer did not leave a comment.

curtiss G. 
Rating:
5.0

Customer did not leave a comment.

Jeni L. 
Rating:
3.0

Customer did not leave a comment.

Troy P.  |  Overall Experience 
Rating:
3.0

Counter person came into work hour late to open Other counter person was excellent on Sunday 10/4 Facility was rough in terms of cleanliness but good on another day

Allen R.  |  Overall Experience 
Rating:
5.0

Staff is very helpful, nice and knowledgeable. Great place for storing and supplies.

James V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ted R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camille R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary W.  |  Overall Experience 
Rating:
5.0

Thank UHAUL and Gen. Mgr. Morgan Smith for all his assistance & help. Customer, George Heine

george h.  |  Overall Experience 
Rating:
5.0

Staff was helpful. Check in was well organized, professional, and safe.

sherry s.  |  First Impressions 
Rating:
5.0

Morgan at the facility was extremely helpful and pleasant to work with.

Hugh M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William A.  |  Online Move In 
Rating:
3.0

Way too expensive! Shop around! The online payment app doesn’t always work and they get NASTY if it causes you to miss the payment, even if you send them a screenshot showing them it was their fault.

Mary T.  |  Overall Experience 
Rating:
5.0

I really liked everything

Aisha D.  |  Overall Experience 
Rating:
1.0

Billing department is incredibly incompetent. Check in personnel very good. But seriously, office needs to be revamped.

michael l.  |  Overall Experience 
Rating:
4.0

Clean, accessible and easy to get in and out. Storage was clean and so were the hallways. Use of carts to handle loading and unloading easy.

Jason C.  |  Overall Experience 
Rating:
5.0

Morgan was confident friendly helpful and flexible! He's a true asset to your company

John A.  |  First Impressions 
Rating:
5.0

Good experience. Sometimes the security locked door was sticky to open, but once I figured out the knack, everything was easy to access.

debra m.  |  Overall Experience 
Rating:
5.0

Clean facility, friendly helpful staff

Tony P.  |  Overall Experience 
Rating:
1.0

Was told our reservation didn’t really reserve anything, and they didn’t have my requested unit. Attendant couldn’t use your software. We canceled and moved on.

Colin C.  |  First Impressions 
Rating:
5.0

Treated me very professional. Highly informative and took care of my needs with no issues.

Jason C.  |  First Impressions 
Rating:
4.0

long time tenant------no problems

BERNETTA P.  |  Overall Experience 
Rating:
4.0

Service was great! A little stumble when the initial storage unit wasn’t actually available, but it was quickly sorted out and one that was available was found.

Joshua R.  |  First Impressions 
Rating:
5.0

I always have a positive experience at this location.

Michael H.  |  First Impressions 
Rating:
1.0

Associate was rude, all information was not given at rental pick up unnecessary charges were placed due to company negligence and I am very displeased as a loyal customer of your company I am unhappy!

JESSICA S.  |  First Impressions 
Rating:
4.0

friendly and helpful staff!!

Mark K.  |  Overall Experience 
Rating:
4.0

Felt secure with our unit!

ANNE T.  |  Overall Experience 
Rating:
4.0

Morgan was quick and efficient. Easy to work with.

Gigi W.  |  Overall Experience 
Rating:
4.0

Thanks.

Carl S.  |  Overall Experience 
Rating:
4.0

I I initially moved my stuff into storage due to the fmonth rent-free offered to those affected by the late August flooding. That offer was one of the few blessings from that difficult time. Gratitud.

glenn c.  |  Overall Experience 
Rating:
5.0

A huge THANKS to U-Haul for letting me have free storage for a month to store household items after our horrific 4 foot flooding in August!!!!!!

Karen C.  |  Overall Experience 
Rating:
5.0

The manager and staff are FANTASTIC!

DAVID M.  |  Overall Experience 
Rating:
4.0

Easy move in and out

Sarah L.  |  Overall Experience 
Rating:
5.0

The location is great the storage unit was bigger enough for my things the staff are great never had anyone rude or not helpful the only thing is no light inside of unit

REGINA B.  |  Overall Experience 
Rating:
5.0

Thanks guys!!

Hannah L.  |  Overall Experience 
Rating:
3.0

Nothing

Nicole C.  |  Reservation 
No reviews have been submitted for this location.

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