Very cleanVernell H. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Wambaw Creek
Charleston, SC 29492
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lou is the best!PAUL L.
Polite staff and inconvenient to Daniel Island.TAD E. | Overall Experience
Customer did not leave a comment.Tony G.
Lou and his crew provided excellent customer service, and we are grateful for the personal care he provided.GARY S. | First Impressions
Lou is a great csr for your company. Very helpful and understanding.ROBERT M.
Very customer friendly.John G.
Gentleman that checked me in was amazing. At first the truck wasn't there but he did everything possible and made it happen. He had to contact the person that was supposed to return a truck to confirm that they were on the way but running late. Even though I had to wait 30 min for them to arrive, it did arrive and I was able to move on.Andrew C.
Customer did not leave a comment.Bruce T. | First Impressions
Extremely rude. We returned the trailer last night and called the number they had provided, saying they would do put in the system as retuned immediately in the morning. Noon came, and one of my family members called. The employee was just downright rude, and I will never go back to that location. About 4pm the finally did.JOSEPH B.
Customer did not leave a comment.ANTHONY H.
The location was fine, but using the app to return the truck was terrible. I was unable to use the app after trying to different phones. The section where you have to take a photo wouldn't load and froze up one of the phones. I tried calling customer service at time of drop off but it was a 45 minute wait time and at one point they hung up on me. After about a half hour I saw an employee still on location after the store had closed, taking out the trash. Once he completed his closing duties he was able to help me. I am grateful he was there or my drop off would have been late. It was very kind of him to stay late to checkout my truck and I truly appreciate it, but at no time did I anticipate dropping the truck off would consume an hour of my lifeShay B.
I dealt with Jennifer. She was helpful and made my experience smooth and effortless. She is a Rockstar. Thank you Jennifer.Aaron R. | Overall Experience
Extremely clean and convenient.Julie E. | First Impressions
Customer did not leave a comment.Jose S. | Overall Experience
Lou Dawkins was awesome, helpful, and friendly!chad j. | First Impressions
Customer did not leave a comment.CRISTINA R.
Lou was excellent!Carl W.
Customer did not leave a comment.jim h. | First Impressions
I went to meet my parents to drop off some items on Sunday a few minutes after closing and my code wasn’t working. My parents drove a long way so I was really hoping to unload what they brought and luckily Lou was still in the office. He took my last name, walked in the door, and not 5 minutes later he came out, knew I did have a rental unit and he opened the door for us! He never once made me think I was an inconvenience to him even though he was staying late to help us out. I have to say this was a wonderful experience and will definitely make me recommend this location to my friends.CHRIS S. | First Impressions
Customer did not leave a comment.James H.
The good highly maintenance on the trucks for safety , Thank you so much and keep it up the 1000 plus great company !ðŸ’ªâ¤ï¸ðŸ˜gilda W.
Lou at the front desk is super helpful!KATHERINE G.
The staff member was able to fix an issue with the discount that was missing from the rental agreement and was very friendly.Reda C.
The woman who checked us in was extremely pleasant and helpful. Highly recommend your place!RONALD M.
Friendly employeesDAVID J.
I was assigned a truck that only had 6 miles till empty gas. Not the start I want when moving. First stop was to a gas station. I found this to be completely unacceptable, come on 6 MILES!!!! What a joke.CHRISTINE N.
Customer did not leave a comment.THOMAS L.
One man operation when I went in to use express checkout. Poor guy was working way to hard by himself!Dennis C.
The store attendant, Lou, was a joy to meet and work with. He made the process easy and had us laughing the whole time. Thank you Lou for your service!JEREMY H.
Customer did not leave a comment.GABRIEL S.
We understand that staffing issues are rampant in all businesses. The technician was visibly stressed when we pulled into the driveway. We were directed to the area we needed to drop the trailer off. He was not impressed with the condition of the unit and told us he would file a complaint.Matthew A.
Sent me to a complete different location 25 miles away because they didn't have the uhaul at the initial spot. They also didn't up my mileage to makeup for the fact I was going an extra 25 miles.CHRISTIAN C.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.CHRIS L.
The inside of the windshield looked like it was completely covered in interior/dash cleaner. It made it really difficult to see and I had to roll down the windows to get a clear view of the mirrors. I assume the blend door is broken on the heating and air system. The AC worked but only on defrost, nothing would come out of the feet or regular vent. Truck was fast though, that was pretty sweet.Adam V.
Truck was extremely clean and looked brand new.CHANCE D.
Customer did not leave a comment.THOMAS S.
perhaps additional basic trucks on site, as all basic trucks had been rented out and I rented the next larger vehicleJENNIFER D.
Employee told us we were at the wrong drop off location although we had contacted U-Haul and was approved for this location. He finally was able to locate informationWilliam R.
By far the nicest and easiest place to rent from. Very helpful and friendly. Great location.LEIGH D.
Used drop off box so I did not have to go inside. All went well.Michael S.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.FRANCIS R.
Customer did not leave a comment.Juan F.
The Manager was on top of EVERYTHING so keep her there is my suggestion.ROBERT B.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.FORREST T.
Nothing! The new location was extremely convenient and Jennifer was absolutely amazing during the whole process!CLINTEN W.
Customer did not leave a comment.steven M.
Anthony greeted us and checked us back in when we were done. He was friendly, professional and energetic every time. I would hire him for my business if he was not so happy doing what he was doing. A great employee which made it a joy to rent from you.Christopher H.
Customer did not leave a comment.ROBERT F.
Customer did not leave a comment.Barron C.
Customer did not leave a comment.RICHARD M.
The young gentleman working the counter and hooking up my trailer, Mr. Howard, was fantastic! Great attitude and customer service. I felt welcomed and appreciated.Richard R.
Customer did not leave a comment.Antoina B.
Nothing else everything was beautiful thank youJohn P.
Would prefer a location closer to downtownChristopher A.
Customer did not leave a comment.Matthew H.
AJ was great. Friendly and efficient. Got me checked in and out without delay and on my way. Would definitely recommend this location; clean, convenient and easy to get to.Tom D.
very convient locationJAMES R.
Customer did not leave a comment.Randall S.
MANAGER was VERY POLITE AND extremely helpfulROBERT B.
Customer did not leave a comment.KENDRICK G.