Customer Reviews for U-Haul Moving & Storage of Warner Park

2,040 reviews

2701 Packers Ave   Madison, WI 53704
(On Packers Avenue - just South of Northport Drive)

(608) 535-8419

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(608) 535-8419

2701 Packers Ave
Madison, WI 53704
(On Packers Avenue - just South of Northport Drive)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Really impressed with the facility and especially the staff..

Curtis S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catrennia S.  |  First Impressions 
Rating:
5.0

Staff were pleasant and helpful.

Dale H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin H.  |  Overall Experience 
Rating:
3.0

The automated receipt stopped working, and I had to visit the office every month to get a receipt.

Craig B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stevie W.  |  Overall Experience 
Rating:
5.0

Great facility love that I can park indoors especially during bad weather

Amber M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystal W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RENZO G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergio B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Julie M.  |  Overall Experience 
Rating:
2.0

Every time I got to any uhaul facility in Madison I am always left waiting at the counter from anywhere between 15-20 minutes it is not very convenient for me If there was anyplace else I could go I would and I would be willing to even pay more for the same service somewhere else

Tracy W.  |  Overall Experience 
Rating:
4.0

The storage unit and facility were good. It's very difficult to go south on Packers when leaving the storage unit indoor parking area. Not sure whether there's much that can be done about that, but perhaps better signage?

John G.  |  Overall Experience 
Rating:
4.0

-No one in office for 5 minutes when I got there. -Website said provide proof of insurance, which I had ready, but that wasn’t enough (also had to find agent phone number). -Office staff said there would be a lock in unit but there wasn’t. +Staff person in storage area was very helpful, providing directions and finding a lock for me without returning to office. -Price charged was $5 more monthly than quoted.

Beverly P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kewon t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon I.  |  Overall Experience 
Rating:
4.0

The office is in a stupid spot but other than that it’s fine.

randy a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergio B.  |  First Impressions 
Rating:
5.0

We rented an interior climate-controlled unit for the past two years and our experience was excellent. The facility was always neat, clean, well-lit, secure, and accessible. An ample supply of available moving carts also made moving items in and out very easy.

Scott D.  |  Overall Experience 
Rating:
5.0

I was very impressed with the service and the facilities. I couldn't be happier.

DANIEL P.  |  First Impressions 
Rating:
5.0

I've used u- haul many times & never had a bad experience.

MARY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUZAN E.  |  First Impressions 
Rating:
4.0

Everything was excellent except the parking spots in the loading bay (inside, where you can back your car up to the ledge) were often very dirty. Things like dirty masks and food wrappers were almost always laying around, and often we'd find sharp items like nails, screws, etc. that we'd have to pick up before pulling in. This reduced the convenience (and it was a little gross.) Other than that though, we were very happy with our experience there. The interior was always very well maintained, I always felt safe and like my stored items were safe. Super convenient location and accessibility. Staff were always great, very nice, knowledgeable, and professional.

Jocelyn B.  |  Overall Experience 
Rating:
1.0

i continue to have trouble accessibg my unit esoecially when the office is closed. it says my access is denied because my space is unlocked when it is not. staff locked and my space and said they would have tech look at it. i have had the space four days and have been denied access three days

Lawrence D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

malcolm j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stevie W.  |  First Impressions 
Rating:
5.0

Absolutely amazing and friendly atmosphere ! I always feel welcome and helped every time I use Uhaul. Thank you!

MEGANN H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ryan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

grant s.  |  First Impressions 
Rating:
1.0

I made a reservation (over the phone) back in May for a storage unit starting at the end of July. I also called a week before the move-in date to confirm that I still had the reservation. When I arrived on the move-in date, the staff member told me that the reservation "didn't mean anything" and could only get a unit if one was available. Thankfully there was a unit free, but if this was not the case, I would have been left stranded with all of my belongings in a truck and no moving help. Provided this staff member is correct, this is an absurd way to organize a storage facility. At no time when I talked with UHaul representatives before my move was I warned that I was not guaranteed a storage unit with a reservation. Moreover, why is it called a "reservation" if a unit is not "reserved" for you? Because of the gross misuse of this word and poor communication on the part of UHaul, I recommend that others should NOT use UHaul for storage.

Daniel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TASHA M.  |  First Impressions 
Rating:
3.0

The online process took three times before I got it to work. Uploading the drivers license was a real problem.

Wally S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Xavier W.  |  First Impressions 
Rating:
5.0

We needed a last minute U-Haul and storage, and you guys seriously saved the day. We were able to get what we needed rented that same day, and everything was very smooth. Very grateful, thank you!

michelle m.  |  First Impressions 
Rating:
4.0

I was moving my stuff from a U-Box to a storage unit. Called over 48 hours in advance to have my U-Box ready, but when I got to the facility, it was not set out. Since the U-Box was not able to be brought out that day, I am required to make an extra unnecessary trip to the storage unit.

Jannet F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chris M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith J.  |  First Impressions 
Rating:
5.0

Em and Tanya were absolutely phenomenal! I had less than 20 minutes to find a new storage facility due to Storequest completely obstructing my storage unit I had rented the week prior for Saturday’s move. Not only did Storagequest refuse to help me, they did nothing to assist with their obstruction of my unit to gain access to it. I had Two Men and a truck with all my belongings in the truck and no storage left! I got immediate storage through Uhaul and with my circumstances as they were Em made a call to her supervisor and surprised me with not only a free month for the trouble another company put me through , but also had the keys to the unit and a lock ready to go when we arrived. I cannot tell you how grateful and appreciative I am for your incredible customer service, you staff’s attention to the details and the speed with which it was delivered means to me! A horrible experience elsewhere was immediately turned around, got me back on track with my move and made me feel like I was being treated with above and beyond service. These two young ladies were incredible to work with and my friend that was with me said exactly the same. She will need help with storage for her daughter in the future and we will only do business with U-Haul from here on out. Your staff gained two loyal customers. Thank you!!!

Donald W.  |  First Impressions 
Rating:
5.0

I picked up boxes, a storage, and a truck all in one transaction. It was easy and I had to contact the store about the offer and they were so quick and helpful with getting everything figured out for me. Thanks to everyone there because you took away SO MUCH STRESS!!

Stephanie L.  |  Online Move In 
Rating:
5.0

Above and beyond SERVICE BY ADAM.

Lindsay and C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johna F.  |  First Impressions 
Rating:
5.0

Thank you Damien for everything!!

DANIELA A.  |  First Impressions 
Rating:
4.0

All three of the staff members we had contact with were extremely courteous and helpful. However, they seemed to be short staffed and There was quite a long wait just to talk to an agent.

Leigh W.  |  First Impressions 
Rating:
5.0

Staff was very helpful and professional. The facility is clean and well-lighted for safety.

Andrea N.  |  First Impressions 
Rating:
5.0

Fast, friendly service in setting up the rental of a storage unit. The manger of the storage facility was fantastic.

Richard A.  |  First Impressions 
Rating:
5.0

Great service. Staff really helpful

Mark R.  |  First Impressions 
Rating:
5.0

I am very impressed with the customer service. Thank you!

TIM H.  |  First Impressions 
Rating:
5.0

The man who helped us with this was so helpful and nice. Explained everything and answered our questions to make the process simple.

gail k.  |  First Impressions 
Rating:
4.0

very helpful staff , clean and safe facility

mark e.  |  First Impressions 
No reviews have been submitted for this location.

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