Customer Reviews for U-Haul Moving & Storage of Warren

892 reviews

24100 Groesbeck Hwy   Warren, MI 48089

(586) 776-8899

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(586) 776-8899

24100 Groesbeck Hwy
Warren, MI 48089

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Saqura S. 
Rating:
5.0

Customer did not leave a comment.

Josh M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
5.0

Get bigger cargo Vans for bigger people

Robert S. 
Rating:
5.0

A very good place to rent trucks I have rented trucks from this business for 30 years And have always been a top of the line operation.

Marcus H. 
Rating:
3.0

Customer did not leave a comment.

Shaun D. 
Rating:
1.0

I was double charged for renting a car trailer that total 76 dollars but my card was charged over 300 dollars I am not happy

BRANDON JERROD W. 
Rating:
1.0

Customer did not leave a comment.

JOHN MICHAEL T. 
Rating:
2.0

Some of the employees at this location do not respect & aren't patient the customers.

Cynthiadiane R. 
Rating:
5.0

Customer did not leave a comment.

DAVID BRIAN H. 
Rating:
1.0

I ordered nothing from you and I keep getting texts. I hope you didn't charge anything to my account. The best thing you can do for the next customer it's make sure you're charging the right person and sending the information to the right person.

Jasmin D. 
Rating:
5.0

The truck did stalled out on me couple times. I did have a few moments where I thought I would be stuck because the truck was stalling. I think that some maintenance on the trucks engine can be reassuring to customers to know that the truck will not die on them. Everything else is excellent. Great customer service.

Kaoly K. 
Rating:
3.0

Our truck broke down and had to be towed to our location of dropping off our load. We still had another load to go and couldn't do it and they still charged us. I am not real happy about this. Oh the problem was the engine blew. Really put a damper on our move. I personally think they should not have charged us for this equipment. Thank you for this opportunity to let you know.

Donald B. 
Rating:
5.0

Very helpful, we actually booked at another location and they did not have the vehicle we reserved but moved us to this location.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Johnmichael L. 
Rating:
5.0

The lady that helped me was excellent

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

Nakia B. 
Rating:
5.0

Customer did not leave a comment.

Rudolph D. 
Rating:
5.0

Customer did not leave a comment.

DEANDRE JUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

SHANNON MARIE E. 
Rating:
5.0

As stated above we will definitely use our contract location for future needs.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Sherry B. 
Rating:
5.0

Customer did not leave a comment.

Barb L. 
Rating:
5.0

Customer did not leave a comment.

Cordell L. 
Rating:
5.0

Just make sure all is clean so that for the 2 hours I have it I don't catch any grief when I bring the trailer back!! No big deal....you asked so I mentioned it!

James D. 
Rating:
2.0

I got changed for 2 days and only had the truck for 3 hours

JASON ODELL C. 
Rating:
5.0

Customer did not leave a comment.

TELLACE QUINDALE W. 
Rating:
5.0

I actually go out of my way to come to this location. I find the customer service to always be friendly and efficient. Even if it's busy, it's worth the wait!

Karen G. 
Rating:
5.0

Customer did not leave a comment.

Sierra L. 
Rating:
5.0

Customer did not leave a comment.

Jeanette S. 
Rating:
4.0

Customer did not leave a comment.

Bobby O. 
Rating:
4.0

Customer did not leave a comment.

SOFIA BENJAMIN Y. 
Rating:
5.0

Uhaul has ALWAYS been a extremely professional company and has provided me and my loves ones YEARS of excellent service when ever we needed to move from one place to another. Thanks Guy's!!!!!!!! We would probably still be in the same house after all these years if it wasn't for your trucks and your ingenious business model !!!!!!!!! Lmbooooooooooooo

DANIEL MAURICE C. 
Rating:
5.0

The staff was very friendly and professional Thomas especially.

Tymeka T. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline R. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
3.0

I've used this facility several times, I have watched the manager charge extra for a little bit of debris in the back of an other customers drop off vehicle while waiting for my trailer. I thought that was very uncalled for, he also told the other employee to add a cleaning fee. He blew the dust out in 1 minute. I then picked up my trailer and found it to have some stuff in it, I wasn't upset about that. It was only a brake pad and a couple zip ties in it. Really needs to help the customer instead of charging extra for some small debris. Overall I do like the people that help attaching the trailer to my vehicle, normally friendly to me. The manager is also the only person walking around without a mask while everyone else is doing the right thing.

Vincent S. 
Rating:
5.0

The man that helped me was very helpful.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

LECIA GAY J. 
Rating:
5.0

Customer did not leave a comment.

Nancysusan C. 
Rating:
5.0

Customer did not leave a comment.

Lecia J. 
Rating:
5.0

Drop off was prompt and I was on my way

Jeffrey A. 
Rating:
1.0

Driver Cab was filthy. Cigarette ashes on seats. Bird poop on front window and drivers window. The storage area has a greasy oil all over the floor which I had to use pads to cover the floor to avoid damaging my load. The dolly was not anchored down and fell on my Furnature. The locking bracket was bent and damaged beyond use. I drove 55 miles and put 6.1 gallons in to return to same level as when I picked up. I was charged for 3 more gallons gas. I have pictures. I will never use this uhaul location again.

Jack J. 
Rating:
5.0

Customer did not leave a comment.

Tina D. 
Rating:
5.0

Customer did not leave a comment.

Jill D. 
Rating:
5.0

Customer did not leave a comment.

Dominique G. 
Rating:
5.0

Customer did not leave a comment.

MINGCORYA L. 
Rating:
5.0

I moved from South Carolina back to Detroit my experience was excellent.

Robert L.  |  First Impressions 
Rating:
5.0

Excellent team at this location .. David particularly helpful with accessories purchase in showroom

Cary G. 
Rating:
4.0

Customer did not leave a comment.

Craig S.  |  First Impressions 
Rating:
3.0

Needs more than 1 worker at a time. Wait time is excessive.

Arica R. 
Rating:
5.0

I enjoyed working with y'all please keep up the good work

Bernard R. 
Rating:
5.0

It would have been nice to know that I'd be switching trucks and having to move all of my belongings from 1 truck to another in 25° degree snowing weather 4/1/21. Then once the ice melted off of the the truck's windshield it was cracked clear across. By the time we were done unloading & repacking I was beat exhausted & hungry so we got as far as Taylor ate, got a room & slept. The next day I drove 12 hrs straight just to get to Rosiclare,IL. 62982 unpack then take the truck back to Ky. 4/5/21 All in all it was ok but the truck at times kept jerking & the truck kept wanting at times to pull to right then there were times when the truck would want to pull to the left. Outside of that it was great.

Shari L W. 
Rating:
4.0

Customer did not leave a comment.

Doris J. 
Rating:
5.0

Staff member whom rented trailer to me was vague and pretended to be undertrained to us but nit to others in store. Also, she was afraid to chip her nails and wanted so.eone else assist us loading trailer. Shr didn't help with checking lights, she just walked away and we had to finish tightening trailer fastener to hitch.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

Lydia J. 
Rating:
1.0

This is not my order. Please call the purchaser for the correct email.

AARON TAIWAN-COR S. 
Rating:
5.0

Customer did not leave a comment.

Demetrius B. 
Rating:
3.0

The trailer came off after leaving your store, it wasn't hooked up properly tried calling the location no answer. . When tried calling the next day long wait on hold I hang up. Had to have someone else hook it back up. When return told the person who check the trailer in. He wasn't concerned at all. This is very poor service it couldn't cause damage to my truck or someone else if the trailer would have gotten away. I can't recommend this place and I do have more than one storage at this location and I will be moving it out. No I want recommend your service. I give you a Zero on that one customer service representative. He wasn't concerned and the hook up person needs to know how to put a trailer on .

Laquita J. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Peter M. 
Rating:
3.0

Having more staff. It is not the employees fault when the customer is not prepared. The wait time to be assisted was long, but you could tell the staff was doing everything in their power to keep things moving.

Mac M. 
Rating:
1.0

I've rented trucks from uhaul but with this most recent experience I will never you you again, I will relay this to everyone I know

Joseph S. 
Rating:
4.0

Told us gas would be twenty dollars cheaper

David Z. 
Rating:
4.0

Nothing everything was great

Donna G. 
Rating:
5.0

Customer did not leave a comment.

malaika m.  |  First Impressions 
Rating:
1.0

Tell people y'all rules for renting y'all truck and not afterwards

Jayonna W. 
Rating:
5.0

I couldn't get the bar code to scan to my phone. It told me to retry, over and over again.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Edmon M. 
Rating:
5.0

Customer did not leave a comment.

donhavin C. 
Rating:
4.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Deashae B. 
Rating:
5.0

Workers were great. Hooked up the trailer, made sure everything worked and I was off.

Steven L. 
Rating:
1.0

Never told me where to park, then I was fined 40 extra dollars, for not filling the gas up to where I left it, when the gas gage was at the same notch it was on when I got it

Drayke N. 
Rating:
4.0

Get more reps to help customer,thier is no reason you have to wait 10-20 mins for service.

Derrick M. 
Rating:
5.0

Great people!!

Joseph R. 
Rating:
4.0

Customer did not leave a comment.

Theodosi H. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
4.0

Customer did not leave a comment.

Charlotte R. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
1.0

MY EXPERIENCE WAS VERY VERY BAD I RENT A VAN AND IT HAD ALOT OF PROBLEMS WITH THE FRONT END SUSPENSION AFTER I DRIVE IT FOR UP TO 50MILE HALF WAY TO MY LOCAL IT REALLY STARTED ACTING CRAZY I CALL BACK TO THE HAUL PLACE AND TALK WITH A MANAGER HE PUT ME IN A NEW AND I STILL GOT CHARGED FOR IT

Romell H. 
Rating:
5.0

I check in didn't had to wait long. The associate was very Polite

Lakenya D. 
Rating:
4.0

Customer did not leave a comment.

Tracy R. 
Rating:
5.0

service was great

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Jenna T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Xavier D. 
Rating:
3.0

Customer did not leave a comment.

CEDRIC DWAYNE H.  |  Overall Experience 
Rating:
4.0

this location was great, however the call center and insurance company are terrible to deal with.

Cassaundra M. 
Rating:
2.0

the car dolly ratchet did not work, both straps were undone when i checked it upon arrival, i checked after 50 miles and it was ok after 70 more miles they unraveled, also no mask were worn, while i was there the first time and the second time, only two people were using it, no hand sanitizer available,

Vincent S. 
Rating:
1.0

Put my check in the mailbox with the wrong address

Tiffany N. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
4.0

Very helpful assisted & understood our needs quickly

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
3.0

Get rid of the Closing part of the contact on the internet. Cancel the after hrs service fee when they have a drop box for customers for that convenience.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Quaneshia C. 
Rating:
5.0

Customer did not leave a comment.

Shanice C. 
Rating:
4.0

I didn't know that I would be charged $10 a day for the dolly for my last rental. I wish I was informed of that cause I would have taken it back I only needed it for one day it cost me 50 extra dollars to not use it.

Cleopatra G. 
Rating:
2.0

I ordered the trailer from a location by me had to pick it up from some where else then the place I was told to go to was not the location the trailer was at had to go to another location every time we rent from uhaul we just know there s going to be something thats wrong

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

DESSENCE KALINDA P. 
Rating:
4.0

Customer did not leave a comment.

Ciara P. 
Rating:
4.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

The manager David is a nice person and very hot helpful to us customer and the staff there is very helpful to the customer as well nice and polite

dorothy c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Every time I have came to the facility it was very clean and professional !! I have a storage unit. So I come every month !

MICHELE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy p.  |  Overall Experience 
Rating:
5.0

Store manager was super helpful, courteous, and knowledgeable. I had no issues.

VATYNA G.  |  First Impressions 
Rating:
5.0

Thanks you for your help.

Lucretia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mica r.  |  Overall Experience 
Rating:
4.0

Ms. Tamarra was very compassionate, concerned, and caring. She was helpful from beginning to end. She also needs some help with servicing the customers.

FRANCINE g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa M.  |  Overall Experience 
Rating:
5.0

Had this unit for at least 4 years and not one problem, Very nice

JANET K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chantelle J.  |  Overall Experience 
Rating:
5.0

The team was very helpful with everything

jalisa p.  |  First Impressions 
Rating:
5.0

I do not have the woman's name that helped me unfortunately, but she was great and answered all my questions thuroughly.

randy p.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Matt s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalieshia J.  |  Overall Experience 
Rating:
5.0

Thank you guys for everything.I enjoyed my time with you all , you’ll be the first place I’ll use if I ever need storage again.

Lavesia B.  |  Overall Experience 
Rating:
5.0

Great facility and staff were outstanding - thanks for making a painful (moving) experience brighter!

John M.  |  Overall Experience 
Rating:
3.0

Y’all charged my card the NEXT DAY after I retired the truck in for a extra day saying that I just returned it today this morning at 6:53 am and that’s not true and now my bank account is overdraft because you charged me for something I never should have been charged for and I’m very unhappy

Dalieshia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOYCE J.  |  First Impressions 
Rating:
2.0

I reserved online for the free first month, got in store an paid for my first month, didn’t realize it until later in the day

Jaylen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa M.  |  First Impressions 
Rating:
1.0

My things got ruined and molded from get wet. From the way the facility was built and will be filing a claim

dalelah d.  |  Overall Experience 
Rating:
5.0

great service all around

William G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary K.  |  Overall Experience 
Rating:
5.0

The staff were helpful and friendly!!

LASHAWN H.  |  Overall Experience 
Rating:
5.0

Great customer service! I appreciate that they were open and they were very polite and attentive!

LASHAWN H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cierra T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelikayvonne F.  |  Overall Experience 
Rating:
5.0

Love the price & the location it’s a very nice place I would tell everyone to go their

ivory s.  |  Overall Experience 
Rating:
4.0

Friendly service

ALISHA M.  |  Overall Experience 
Rating:
5.0

Extremely clean...friendly people...treated like family

Jacqueline M.  |  First Impressions 
Rating:
1.0

Though the staff was nice I am totally disappointed with the services I received. I was also over charged for truck rental and inconvenienced with not receiving my funds back after a turnaround trip

Eboni J.  |  Overall Experience 
Rating:
1.0

I was gave the run around and paid more then I was told

Latonya L.  |  First Impressions 
Rating:
5.0

Great price for the storage unit I had I had a great experiance and hope.to see you guys the next time I move 👍

gabrielle e.  |  Overall Experience 
Rating:
5.0

They were very helpful friendly

keshia g.  |  First Impressions 
Rating:
1.0

I couldn’t believe that my storage room destroyed sofas had mold on it I would never ever use them again. Even though I had Insurance i’m highly disappointed, I’m still not satisfied I paid more

joann a.  |  Overall Experience 
Rating:
5.0

I had exceptional customer service. Greatly appreciated!

Shari C.  |  First Impressions 
Rating:
5.0

I would like to thank David Miller who goes out his way everytime I came 2this location. He’s very respectful, humble, kind , he’s truly a gentleman. He deserves more then 5⭐️s Thank You Yvonne P

Yvonne P.  |  First Impressions 
Rating:
5.0

Good job. Thanks David

Dianna W.  |  Overall Experience 
Rating:
5.0

Your employees that morning were outstanding, I was very pleased and thankful for them!

Catherine J.  |  First Impressions 
Rating:
4.0

Great place

Jerome G.  |  Overall Experience 
Rating:
2.0

Horrible staff

Stephanie S.  |  Overall Experience 
Rating:
4.0

Friendly staff

Johnnie A.  |  Overall Experience 
Rating:
4.0

I really appreciate uhaul. But I do find it unfair that when moving out cost is not adjusted to prorate days not used. When moving out before month out.

Celestine J.  |  Overall Experience 
Rating:
5.0

Thank you

Jonathan R.  |  Overall Experience 
Rating:
5.0

David Miller provided excellent service in getting me set up.

ronald j.  |  Reservation 
Rating:
4.0

Need more lighting at night, and too bad no lights inside unit

JOHN B.  |  Overall Experience 
Rating:
5.0

Nice and easy move thanks

Jerome G.  |  Reservation 
Rating:
4.0

Only issues were that ur fees kept raising for long term rental,or should be the lowering for long term customers!

April W.  |  Overall Experience 
Rating:
5.0

Sometimes the entrance gate was stuck in the open position. Only reason I would say it was not secure.

Cardi D.  |  Overall Experience 
No reviews have been submitted for this location.

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