Customer Reviews for U-Haul Moving & Storage of Washington PA

5,859 reviews

960 Washington Rd   Washington, PA 15301
(On Rt 19 1/2 mile south of Meadowlands Race Track)

(724) 228-5620

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(724) 228-5620

960 Washington Rd
Washington, PA 15301
(On Rt 19 1/2 mile south of Meadowlands Race Track)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Your employees went above and beyond to make the rental process and return as seamless and pleasant as possible!

ALAN G. 
Rating:
5.0

They were fast and efficient. 🙂

Karen H. 
Rating:
5.0

Customer did not leave a comment.

LYDIA T. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Staff was excellent at pick up and drop off. Always get fantastic service at this location.

TODD K. 
Rating:
5.0

I spontaneously decided to pick up a large item from Home Depot today, so I stopped by this location to see if they could help me. Sure enough I was shown their available trailers, they hooked me up, and mission accomplished within a couple hours! When I returned the trailer, there was a very nice man quickly available to remove the trailer from my hitch and I was headed home! Great people, clean facility, and excellent service!

RITA G. 
Rating:
5.0

They were awesome

RANDY Y. 
Rating:
5.0

The pickup smelled like stale cigarettes but that's what you get when you rent a truck in a city like Washington.

HAROLD G. 
Rating:
3.0

Associate did not secure car correctly for transport. Was given a trailer with bald tires.

Nicole C. 
Rating:
4.0

App would not let me upload pictures when returning vehicle

Matthew L. 
Rating:
5.0

staff is always very friendly, great service

JASON S. 
Rating:
5.0

Everyone was super helpful at the counter.

Christina S. 
Rating:
5.0

Very fast and efficient

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

TAMARA B. 
Rating:
4.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR K. 
Rating:
5.0

returning tomorrow.

BARNABAS C. 
Rating:
5.0

Customer did not leave a comment.

Randal V. 
Rating:
5.0

The process to reserve, pickup and return the vehicle was so easy. The staff members were very professional and very helpful. Thank you Barb Cyprowski

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

Complete the work in time. Set up appt a month ago and had to wait 4 hours to have work completed. Lady in office was not friendly or helpful.

Richard C. 
Rating:
5.0

Great service and vehicle

RAY W. 
Rating:
5.0

Customer did not leave a comment.

STEPHENIE R. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Y. 
Rating:
5.0

Customer did not leave a comment.

RYAN N. 
Rating:
5.0

Trailer rentals are always a good value for me.

RONALD Y. 
Rating:
5.0

Excellent attention to customers. Efficient check in and check out. Great online reservation system.

Herbert O. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Y. 
Rating:
5.0

All was well. I rented 4 different trucks of different ages and all performed excellent.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Carrie T. 
Rating:
4.0

Customer did not leave a comment.

THOMAS D. 
Rating:
3.0

Female staff member could be more personable and act as if she cares to be at work.

franco P. 
Rating:
2.0

I was told I needed to call a number after getting to my drop off area to be able to find a drop off location. I was also charged another $13 for fuel when I made sure it was where the fuel level was when I picked up the truck

Dean J. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Can't offer any suggestion as friendly effecient service got me in and out in swift fashion.

David D. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

when i returned the truck i could not get the internet sight to let me fill in the info on the use of the truck.

Lawrence N. 
Rating:
3.0

Did not walk around the vehicle with someone from U-Haul, it was a little busy, but still. Should have walked around with a person, not just the app with the general pics. Also, the headlights were awful, super dim, had to cut the first half of the drive short by an hour or so because I did not feel safe driving in the dark.

Nicholas S. 
Rating:
5.0

The van was fine. No complaints.

GEORGE K. 
Rating:
5.0

Customer did not leave a comment.

TODD N. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

The experience was excellent - the van worked out perfect!

KURT B. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
5.0

Customer did not leave a comment.

Shelby D. 
Rating:
5.0

Nothing that I saw needs improvement. I love the repore I have with the Uhaul family

RICKIE R. 
Rating:
5.0

Customer did not leave a comment.

tim S. 
Rating:
5.0

No Issues.

Eric G. 
Rating:
5.0

Great job but hard as heck to find the # or get someone to answer the online #.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Good service

Dennies M. 
Rating:
4.0

The manager was excellent, the Lady who came to hook up the trailor was not quit as friendly or helpful.

eric S. 
Rating:
5.0

The three workers that worked Thursday 8/19 afternoon and Friday Morning 8/20 were amazing!! They were very knowledgeable, polite and helpful!! Thank you for making a part of my experience great!

SHANAY G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Easy and fast transaction. Great experience.

CHRISTOPHER G. 
Rating:
4.0

very friendly and quick

KARI C. 
Rating:
5.0

Customer did not leave a comment.

Patrick E. 
Rating:
5.0

Customer did not leave a comment.

STACY W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Jim A.  |  Overall Experience 
Rating:
4.0

My husband had issues on drop off and I wasn't with him. He couldn't find the "return" button online. He called Uhaul 800 number and was on hold for 15 minutes and never got thru. He did take pictures inside of truck and sent to me. Later that evening, I called the same Uhaul number. I was on hold for 40 minutes and no answer. I did get thru on chat but that also took 20 minutes and they were little help. Fortunately, I saw the customer service email and sent an email, explaining the situation (he dropped off in less than 24 hours) and I attached the pictures. To my amazement, I got a reply from Thea Swanner within 10 minutes. She was very friendly and said she took care of it. Obviously I don't know Thea but she made a very frustrating situation into one of sheer relief. Keep and reward this customer service rep! She made all the difference in our experience. Thanks Thea!! I suggest that for off hour drop offs, that there is a special number that people can call.

Valerie R. 
Rating:
5.0

Very professional. The whole process was quick from pick up to drop off . They hooked the trailer up for me and when I got back disconnected it . I would 100% use this service again . Very happy customer

JOHN H. 
Rating:
5.0

Service at this location is great. Interior of truck was completely wiped down when received. Very accommodating in regard to return of vehicle after business hours. Thank you.

BRYAN B. 
Rating:
4.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

willing and able to work with due to many changes i made

GARY F. 
Rating:
4.0

Customer did not leave a comment.

PATRICK H. 
Rating:
5.0

A trailer is always just what I need. Price is right, also! Check-in personnel first rate!

RONALD Y. 
Rating:
4.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Very helpful staff

Norton G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
3.0

Customer service is NOT what it used to be at this location. When I returned the truck, I pulled up to the designated spot. The sign there said STAY in your vehicle and someone will come to receive the equipment. Had I stayed there, I would been there till the next day. This is despite the fact I could see 3 employees sitting around the desk area. I came in and interrupted their gab session and handed over the keys. No one thanked me for my business like they used to at this location. Look up my history there. I've rented trucks maybe a dozen times or more. The customer service was always great and now it stinks.

DOUGLAS C. 
Rating:
5.0

Be available more quickly when customer arrives for return.

CHARLES B. 
Rating:
5.0

Everyone was very nice and professional very helpful as usual

LINDA W. 
Rating:
5.0

Customer did not leave a comment.

CHLOE S. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

These people are awesome. Very helpful and very efficient. I highly recommend this place.

DANIEL S. 
Rating:
4.0

Very satisfied cut

THOMAS R. 
Rating:
2.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

William B.  |  First Impressions 
Rating:
3.0

We originally reserved at a different location and were told 2 days before pick up that would not be available, so this location was offered as an alternative. We arrived shortly before opening at 7 am, only to struggle to find our truck in the large and well stocked lot. When we asked for help, the customer service rep said that the truck would have to be cleaned before it could be taken off the lot. Additionally, the truck only had a quarter tank of gas, and we felt compelled to fill it before getting started, as we did not feel comfortable with such a low number of miles available. The whole process put us about an hour behind schedule, which was extremely frustrating.

kevin B. 
Rating:
5.0

Have more people working. We had to wait in line for about 15 minutes in order return the trailer. But otherwise I found the facility to be very efficient.

David W. 
Rating:
5.0

These guys were fabulous! Can't get much better!

DEBORAH W. 
Rating:
1.0

Location didn't have appliance dolly and told me only when I arrived to pick up the truck, steering in the truck was sloppy, couldn't hardly keep the the truck on the road. They offered no help with trying to find the dolly and when I asked about the "equipment guarantee" he told me it was only for the truck. Why do you call it an equipment guarantee if its only a truck guarantee. I had to spend $60 for a dolly at a local hardware store to complete my move. Everytime I rent with uhaul its something different you guys have terrible customer service

NATHAN MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Domenick M. 
Rating:
2.0

I went 5 miles and turned around and took the truck back. The whole front end of the truck bounced so bad I could barely hold on to the steering wheel. The safest part is I still had to pay. I really hope you do not rent this truck to anyone else.

SHANNON K. 
Rating:
5.0

The young man that took care of me did an outstanding job. You should be proud to have him as an employee.

KENNETH S. 
Rating:
5.0

Stop the false advertising, "$19.95/ Day". I understand that there are additional costs and fees that apply. But isn't ridiculous to advertise this daily rate when I end up paying $145.00 for 12 hours?

George H. 
Rating:
3.0

Staff is less than friendly. Zero eye contact, just stare at the computer screen.

Franco P. 
Rating:
3.0

10' cube truck was fine, noticeable tap in the engine and less than optimal performance makes me believe it has a valve problem. Rented a cargo van the next day to move a couch that wouldn't fit, it had a broken windshield.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

It took long to check out when I returned the truck. May be due to low staff but the men were friendly and apologetic.

Denia M. 
Rating:
5.0

Customer did not leave a comment.

CHERYL R. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Friendly service. Would definitely rent again from this location.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Samantha C. 
Rating:
5.0

Very accommodating let us go back and fill up the gas tank with fuel.

Edwin E. 
Rating:
5.0

Customer did not leave a comment.

RAMANI J. 
Rating:
4.0

Customer did not leave a comment.

Charles H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

German R.  |  Online Move In 
Rating:
5.0

I rented a unit that was too small. The uhaul associate was very helpful and quickly got me moved into a bigger unit.

Stephenie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neil M.  |  Overall Experience 
Rating:
2.0

The staff are not the issue. They are friendly and helpful but this location is short staffed for the volume of business. I came here with a UBox. The day I received an email that it had arrived, I drove down to the location. The staff informed me that generally I should make arrangements a day in advance to access my belongings since they have to move the UBoxrs with a forklift. While not ideal, I took some things and returned home. I then tried calling multiple times the next day to arrange for access for the remainder of the items. The phones at this location seem to be on permanent call forwarding to the call center. Once that happens, you might as well cancel all plans for the day as they never pick up. I then called traffic who said they would send an email to have them call me. I received no call. If the staff doesn't have time to answer a phone, they probably don't have time to read email. I can't make arrangements a day in advance if I can't speak to someone. I called corporate, they said they apologize but they are open until 8:00pm if I want to drive down to see if they could help. In order to have reasonable access to my belongings, I ended up driving down in the evening and renting a space on the 2nd floor and unloading my UBox into it at a higher cost. Bad form U-Haul Management, bad form.

Charles H.  |  First Impressions 
Rating:
1.0

I reserved a storage unit. When I arrived I was told it was unavailable. So they sold me another one that was more expensive. I was clear in telling them several times it was for a riding lawn mower. He said it was ok. I picked up the mower an 2 hours away and brought it to the storage unit only to find it wouldn’t fit through the door. So I told the clerk and he said there is nothing he could do.

JONATHON R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUSSELL M.  |  Overall Experience 
Rating:
5.0

The experience would of been top notch if the storage rooms had lights

Joseph S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
4.0

Lady who dealt with was great and very competent.

Mark F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAIGE D.  |  Overall Experience 
Rating:
2.0

Second floor and no elevator.......

Michelle M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Eric W.  |  Overall Experience 
Rating:
5.0

I’m storing my daughter’s belongings in between her semesters at school. I wasn’t allowed to use the restroom at the college and needed one after a 4 hour drive. Let me tell you! The restroom was immaculate and welcoming. It was the best away game I ever had at a public restroom! The price of storage is worth the restroom alone! THANK YOU UHAUL!!

Anthony R.  |  First Impressions 
Rating:
5.0

Very convenient and easy access.

kim m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darryl k.  |  Overall Experience 
Rating:
5.0

So far, no complaints. Staff very helpful and pleasant. Used storage in recent past and all went well then.

Dennis W.  |  First Impressions 
Rating:
5.0

Great staff and secure facility.

kim m.  |  First Impressions 
Rating:
5.0

These guys make it easy and they get it right. They had what I needed and they provided the supported that I needed for a successful move.

RICHARD S.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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