Customer Reviews for U-Haul Moving & Storage of Wellington Lanes

3098 reviews

51 Industrial Pkwy N   Aurora, ON L4G4C4
(E of Yonge)

(905) 841-1061

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 841-1061

51 Industrial Pkwy N
Aurora, ON L4G4C4
(E of Yonge)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Nothing to do with this location but the pick up location was changed from Newmarket to Brampton without me knowing. Luckily, Aurora was available but these sorts of things should not happen. Once someone books a U-Haul and gets confirmation, there should be no drastic changes. We were also originally wanting to drop off the U-Haul off in Toronto but that was no longer possible since the U-Haul we were given had to come back to Aurora. I have had several friends run into issues with U-Haul in the last month and I hope that this review encourages the company to improve their customer service.

Michelle B. 
Rating:
1.0

No one had explained to me that a 19.95 rental cargo van would eventually cost me over 120 dollars! Lady when dropping off at 7:00am was very rude and not very helpful.

Fiona C. 
Rating:
5.0

The staff at this location are great. Helpful, knowledgeable and efficient.

LLOYDJ M. 
Rating:
3.0

Staff could be a little bit more friendly. On pick up there was no real interest in my questions. The right-side wiper needs to be replaced as it is ready to fall off. I noted that to the fellow on my return. Doubt anything will happen...

STEVEN C. 
Rating:
5.0

This Aurora location is the best location I've ever been to. For some reason they are just quicker and very clean inside!

COREY-MATHEW G. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

The vehicle's transmission was a challenge. It would gear change unexpectedly and throw the driver and passengers forward.

CULLEN PAUL L. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

Thank you for the great service. Unfortunately, the U-Haul website kept timing out when I was doing a walk around of the 10' cube-truck I rented. I did take pics of the 4 areas that had scratches, dings and dents on it. Great service. Thank you again. Kevin (Aurora, ON)

KEVINJ G. 
Rating:
5.0

All went well. Very friendly, understanding and accommodating staff 👍🏽

LILIAN L. 
Rating:
1.0

The trailer was greasy and dirty. I was not informed properly of the potential over charges. It was very difficult to leave the property due to the location of the trailer and other things that were in the way of the exit.

NORBERT A B. 
Rating:
5.0

Customer did not leave a comment.

Judith R. 
Rating:
5.0

Excellent experience from pick up to drop off.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

DARRYLA S. 
Rating:
3.0

Customer did not leave a comment.

Mitchell M. 
Rating:
5.0

Customer did not leave a comment.

Frederick G. 
Rating:
4.0

Customer did not leave a comment.

Masoud S. 
Rating:
4.0

Customer did not leave a comment.

Shahram P. 
Rating:
5.0

Thank you. Great service.

HAQI A. 
Rating:
3.0

Old truck Very lose steering

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Francis Joshua J. 
Rating:
5.0

Just keep up the good work. The Aurora location has always been great to deal with.

ANDRE N. 
Rating:
5.0

Highly recommended

Val A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maurice W. 
Rating:
5.0

Customer did not leave a comment.

WENDYL J. 
Rating:
5.0

All good,u haul its best place to rent,the gentleman that help me with this transaction,was very help full,eve help m3 when he was about to leave parking lot,thank you!!!

Alvaro S. 
Rating:
5.0

Customer did not leave a comment.

WENRUI C. 
Rating:
4.0

Customer did not leave a comment.

P R. 
Rating:
2.0

First it make noise from the metal behind the seats special behind driver head it make headache all the road Second every time we go there to this location lady who work there always mad and angry i dont know why

HANAA A. 
Rating:
5.0

Absolutely amazing customer service, friendly, knowledgeable and kind. Will defiantly use again.

MICHEAL D. 
Rating:
5.0

easy, efficient, lovely staff

SUZANNEM Y. 
Rating:
5.0

By far the cleanest Uhaul that I have ever got. The team at this location need extra credit for maintaining the vehicles clean inside and out. The seats and upholstery were excellent. I have no idea what I can do to commend them more but if they can see this review my compliments and good wishes to the entire team.

Prashant R. 
Rating:
3.0

1. Have helpful and pleasant staff. 2. Improve customer care phone waiting time.

YUNIS MAHMOOD D. 
Rating:
5.0

Thank you for great service and the packing materials are all good quality it will make my travel easier

DEREK M.  |  Overall Experience 
Rating:
5.0

It was a pleasant and efficient experience.

ALLAN W. 
Rating:
4.0

Customer did not leave a comment.

HESAM E. 
Rating:
3.0

I ordered a 20ft moving truck and only received a 10' truck which is bullshit. I placed my order MArch 29, and the only way to get my size truck i wanted was to drive 20minutes in each direction. Whats the point in resewrviing a truck 1.5 months in advance when you arent guaranteed it. NOT IMPRESSED! Couldnt even fit all my stuff into it!

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Angelo H. 
Rating:
5.0

Great experience. Top notch people.

Mitra M. 
Rating:
3.0

Disinterested staff gave very little direction until prodded repeatedly for detail. Covid protocols were good. Very cramped area around the facility has poor allowance for parking, especially at front where office is. Van itself, with Arizona licence plates, was clean and in good condition

Stephen C. 
Rating:
4.0

Customer did not leave a comment.

ALANS L. 
Rating:
3.0

the person who checked me in was not friendly or helpful or knowledgeable. cost more than other places. total cost was more than i wanted to spend. more than enterprise or budget.

MARY A. 
Rating:
1.0

Lord, I paid 447$ + 83$ gas for a one day trip 🤷🏽‍♂️🤷🏽‍♂️ What about this fucking 39$/day and they claimed to be the cheapest well I don't think so. Never again

ALBERTDAVID M. 
Rating:
5.0

Just like Ottawa, this is a large yard and very well organized. I parked easily, completed my Truck Share app and dropped the keys in the clearly marked drop box.

Don B. 
Rating:
1.0

Went to pick up the truck may 1st , wasn't there. Was told that it was supposed to be returned back April 29th. I reserved the truck on April 30th. Now why accept if you didn't have the truck. Was then sent to another location and told we would have $50 off our rental... when we were returning the truck we didn't receive the money off or back and I've been trying to get ahold of customer service for three days an no answer.

TRISTANADRIAN WI J. 
Rating:
3.0

Offer a discount if truck is not at specified pickup location

Dianne V. 
Rating:
3.0

The staff member was VERY rude & short tempered & generally unfriendly with ALL. customers. The truck had bad engine noises & no one seemed to care upon drop off

Dave V. 
Rating:
2.0

Did not have the equipment I scheduled when I came to pick it up. Ordered a 20ft truck and received a 10ft.

Erik G. 
Rating:
4.0

I noticed an issue (wet cargo area) with the van at pickup - but the team was very responsive (quick, no hassle) in arranging for a replacement van. Also, dropoff was super-easy as a gentleman came out to greet me and quickly run through all the checks

JEFFREY C. 
Rating:
5.0

A "No Fuss - No Muss" experience from check in to check out!

JOHN W. 
Rating:
5.0

Call centre wait time , could be improved .

LORNEJ M. 
Rating:
5.0

The price was a surprise at the end. Wasn't consistent with the advertised price on the website. Perhaps if I read all the fineprint...

Stewart S. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCEN L. 
Rating:
5.0

The on-line setup for an account can be daunting; and a bit confusing. The text messages work more efficiently than the e-mail portion.

VLADO S. 
Rating:
5.0

Overall good experience. No issues at all!

sandra c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARET L. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Cleanest van I've ever rented, Becky was very helpful. I thought I'd get a small courtesy credit for overfilling the gas tank but I guess I was mistaken. But I would come back and rent again. Thank you Peter Meli

PIETRO M. 
Rating:
1.0

Guy s was so bad

Ikerean C. 
Rating:
5.0

Website was hard to get through

VICTOR M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

JAMESK T. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
4.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Very nice , professional people behind the counter.

ISTVAN R. 
Rating:
5.0

Excellent customer service. location is very clear instruction and the vehicle is good condition and no issue my moving make it easy by UHAUL vehicle. Thank you. Steve

SIVALINGAM S. 
Rating:
3.0

It said it would be open at 7. I waited on the phone for a great length of time and the recording stated that they were busy with other customers. I retried at 8 and waited another 20 minutes . I finally went to my computer and booked it. I probably should have tried this first. When I came for the pick-up, the service was very good.

GEMMA C B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J S. 
Rating:
5.0

Customer did not leave a comment.

JOHANNEM D. 
Rating:
5.0

Customer did not leave a comment.

TERESAF H. 
Rating:
4.0

Very good

Morteza K. 
Rating:
5.0

Customer did not leave a comment.

STEVENA A. 
Rating:
5.0

Customer did not leave a comment.

MARKD A. 
Rating:
4.0

Did online registration prior to pick up. Easy verification process at branch level. Simple pick up and return of equipment. No surprises. Total satisfaction. Thank you !

Yves L. 
Rating:
5.0

Customer did not leave a comment.

ROGER D. 
Rating:
4.0

Customer did not leave a comment.

SHAZAM B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

MICHELE S. 
Rating:
2.0

Online pickup took forever. Might as well have gone inside to speak to an employee... You have to go in to get the keys anyway.

Brendon P. 
Rating:
3.0

Customer did not leave a comment.

JULIOF D. 
Rating:
4.0

Customer did not leave a comment.

ROSSW B. 
Rating:
1.0

The truck was supposed to be picked up at the Newmarket location and the trolley in Aurora (very inconvenient - but not as inconvenient as customer service trying to send us to BARRIE an hour away!) The truck was never dropped off in Newmarket so had to go to Aurora to get both truck and trolley. It was the wrong trolley for the kind of car we were towing, so the doors would not open to let the driver out. He had to crawl his way out the window and then through the small slit that COULD be opened in the backdoor to reach through to close the window he had just climbed out of. Absolutely rediculas. I was also promised a $25 credit for having to drive all around town to collect Uhaul vehicles which I never got.

JOSHUA H. 
Rating:
5.0

Less wait time on phone.

JOHNS J. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

Customer did not leave a comment.

BRUCEF M. 
Rating:
5.0

Customer did not leave a comment.

POURYA E. 
Rating:
1.0

We had a situation: while getting the truck ready, the wind closed the door and locked the keys in the truck. When we told the staff member, she told us there was no spare key available and that the problem was ours to fix. Her attitude towards the issue was very disappointing and unfriendly. She essentially gave the vibe that it was our problem to fix and gave no solutions. We went through uhaul roadside assistance, but the process of filling out a form online and waiting for a response was not very convenient. There should be a 1-800 number or something similar. Furthermore, it is very odd to think there are no spare keys on the lot for any of the trucks. The staff member's attitude was particularly frustrating.

EMANUEL G. 
Rating:
4.0

Easy process to walk in and rent a simple van for one day usage. Rate reasonable, smooth and easy.

STEWART M. 
Rating:
5.0

Your infrastructure for internet was down and caused your person at the desk huge stress and a line up of people. I did an on-line reservation and I was delayed an hour. Your desk person was great despite all the customer complaints. YOU NEED TO HELP HIM and apologize for not providing better internet coverage.

Etienne G. 
Rating:
4.0

Helpfull & efficient staff.

Franklin L.  |  First Impressions 
Rating:
4.0

The insurance cost is a bit expensive.

Siu T. 
Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

JOHNB D. 
Rating:
5.0

Customer service was excellent, very polite, patient & was very helpful with answering our questions . We will be back ! Thank you & continued success.

MARJORIEANNE G. 
Rating:
5.0

Customer did not leave a comment.

Saeid N. 
Rating:
5.0

The staff here are very pleasant, helpful and knowledgeable, and they helped make a stressful day much better for me!

JENNIFERROSE A. 
Rating:
1.0

We had to switch dates of our move because Uhaul told us the day prior they did not have a truck available at our location. Then head office booked a new date but details eg km promised, 48 hrs for price of 24 hrs etc did not come thru on contract. We were forced to drive 2 hrs out of our way to return the rental. Our contract said the date and time we were to return the vehicle which we did prior to the deadline but we were charged an extra day rental on top. Spent > 1.5 hours, 4 times, on hold trying to speak to customer service. Twice I was dropped from the line after 1.5 hrs waiting. Local pick up location NEVER answered their phone. When I drove back to them to ask why we were charged for the extra day the local office told me I have to call customer service. TERRIBLE customer service! I need a truck to move stuff again next month but I will NEVER use Uhaul again. Hours of my time wasted on poor service. Sad because the truck met our needs but the Uhaul staff/ system is to be avoided.

Kendra P. 
Rating:
1.0

First of all you advertise that we can pick up in one place and dropped off in another place and this was a big lie for me. Secondly u don't give me a van with a full gas tank, it was third quarter full so the customer don't know how much acctually put in after use. Thirdly you charge me $20 for after hour charge that I wasn't informed about it and I don't know why you charged me for that. I just dropped the car and dropped the key in the box and sign on line as I was supposed to. Can u tell me why u charge for that?

MOSTAFA K. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

It's ok.

Ali B. 
Rating:
2.0

I got charged an extra $20. I had no idea about letting know Uhaul after dropping off the key online. No one told me to do that. All the process was done at the store with your employee with his personal cellphone. It was not professional and safe to ask for credit card info and using a personal cellphone. In the worst-case scenario, your employee must ask to finish the process with the client's cellphone.

Seyed Hamid M. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
2.0

The van was so dirty on the outside that I had to stop at a gas station to clean the windows before getting on with my trip. And the tires are too slippery to drive on a snowy day!

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

DEREK M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jody M.  |  Overall Experience 
Rating:
5.0

Great price for a monthly indoor storage unit. Clean and warm. I would use the service again and recommend UHaul to anyone.

christine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alison M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonathan b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca M.  |  Overall Experience 
Rating:
2.0

This has been a terrible experience. I showed up to the facility 4 times with full vehicles and my boxes weren’t there. I have spend countless hours on hold and trying to rearrange shipping times etc. This is still not sorted out. I am beyond frustrated.

Tracey G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jameson L.  |  First Impressions 
Rating:
5.0

My experience with the Aurora, Ontario office for a storage locker and truck rental was flawless. Last year we tried to book a small trailer online. That was impossible.

Vicky D.  |  Overall Experience 
Rating:
4.0

The facility is clean and easy to access.

Charles T.  |  First Impressions 
Rating:
5.0

The lady who helped me was very kind and took the time to show the unit and have it cleaned. Was very helpful!

Rebecca M.  |  First Impressions 
Rating:
1.0

Ordered u boxes 2 weeks prior and they were not at the location when I arrived with loaded vehicles.

Tracey G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hanton t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margo B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alana Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rui A.  |  Overall Experience 
Rating:
5.0

I was only ever there twice, when I filled my locker and when I emptied it. Both times the staff member who was working was friendly and helpful. That is becoming a very rare thing these days.

JON T.  |  Overall Experience 
Rating:
5.0

Good professional staff. I mostly deal with Oleg, very good experience! Will be back any time, hope to see Oleg still be there, very friendly and professional attitude!

SERGEY T.  |  Overall Experience 
Rating:
3.0

I wasn't impressed with the increase in my monthly charges after I had already signed a contract for a lower monthly rate.

DAVID B.  |  Overall Experience 
Rating:
1.0

My experience was positive with the exception of the manager’s attitude. I did take her suggestion and have now followed up with Customer Service.

Charles L.  |  First Impressions 
Rating:
5.0

I really liked everything

Victor C.  |  Overall Experience 
Rating:
3.0

We moved out on June 28th not July 2nd as stated above. The staff was very unfriendly and not helpful. Staff acted like they didn’t care. I wouldn’t recommend this facility.

MARK S.  |  Overall Experience 
Rating:
3.0

The unit we rented was adequate and convenient. When we emptied the unit we found a dead mouse in the unit on top of our furniture. I notified the clerk at the front desk about it and showed a picture of it. This was the only downside doing business with U-Haul.

Jonas H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtinee Ann B.  |  Overall Experience 
Rating:
1.0

Customer service rep was rude and very ignorant when we went to pick up truck U haul made a very big booking error and rep was not willing to help

Lisa L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Conrad T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Makayla H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor C.  |  First Impressions 
Rating:
4.0

Waited outside for few minutes to be let in. They lady inside was terrified of corona virus

SHAHO S.  |  First Impressions 
Rating:
4.0

Staff were excellent -- particularly Cody.

Marcia B.  |  First Impressions 
Rating:
5.0

Very fast and friendly service

Teresa K.  |  First Impressions 
Rating:
5.0

Helpful and friendly staff have been great in all rental vehicle arrangements and the storage space we rented for a few months. The staff was very helpful and loaned us tools to help our move today.

Jim S.  |  Overall Experience 
Rating:
4.0

Thank you for your help to make it an easy move... the only thing I would say is the elevator door needs to remain open for easy of loading and unloading to get stuff to storage unit/locker.

Ketty B.  |  Overall Experience 
Rating:
5.0

Hello :) Can I please have an email sent to me at teresa@sierraflower.com stating that my move out date was officially September 25th, 2019 and that no more payments will be charged to the credit card

TERESA Z.  |  Overall Experience 
Rating:
3.0

Over all I would store again at UHaul

Roger H.  |  Overall Experience 
Rating:
5.0

Becky was very kind and helpful !

Hung T.  |  First Impressions 
Rating:
4.0

can't compare to other units as I have never used one before. However it is close and convenient to me and I was happy with the service and the clean and tidy location.

Gladys B.  |  Overall Experience 
Rating:
4.0

Zaid Razak was exceptional in his customer service. He went above and beyond. Helped answer all my questions.

shirin a.  |  First Impressions 
Rating:
5.0

All I can say is that uhaul treated me exceptionally well. The service I received was wonderful ! Thank you

Judika T.  |  First Impressions 
Rating:
3.0

We use the unheated storage and it worked just fine. Sometimes the doors were hard to open but we got it. The staff is very friendly.

SHERYL T.  |  Overall Experience 
Rating:
5.0

The staff at this location are are the best. Need more guys like that.

Peter K.  |  Overall Experience 
Rating:
5.0

The staff was very helpful when I moved my furniture into the storage. His help means lots to me. I would like to thanks him again.

Mingyan K.  |  Overall Experience 
Rating:
5.0

Excellent facility and very helpful staff .

DANA G.  |  Overall Experience 
Rating:
5.0

Everything went very well.

Robert t.  |  Overall Experience 
Rating:
4.0

no other comments needed

I F.  |  Overall Experience 
No reviews have been submitted for this location.

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