Customer Reviews for U-Haul Moving & Storage of West Davenport

2,414 reviews

3616 W Kimberly Rd   Davenport, IA 52806

(563) 293-2673

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(563) 293-2673

3616 W Kimberly Rd
Davenport, IA 52806

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

The General Manager did a GREAT JOB. Kelly is his last Name. Professional and

PHILLIP L. 
Rating:
2.0

I was charged $13 almost $14 more On my debit card then what my receipt showed as my charge. I'm very mad. No extras and when I picked up the truck I was supposed to have a Dolly which was on my reservation online I get home NO Dolly and they charged me for it!

CHARISMA R. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
1.0

They were super rude and the guy called my contact instead of me when I was a little late returning it. I'm so unhappy with this experience it's not even funny.

April A. 
Rating:
4.0

The outside lights which are supposed to illuminate the facilities and equipment area are not turned on at night and this makes it very unsafe.

KEVIN S.  |  Overall Experience 
Rating:
5.0

Came right out and got the trailer unloaded and we we're on our way. Very satisfied

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

ANN D. 
Rating:
2.0

Don't over charge

NAKEESHA K. 
Rating:
1.0

There were a couple of bright spots in regards to the customer service agents: call support specialist Kayla, front assistant MJ, gen manager James Kelly were all fabulous. However, there was another call agent who never provided her name and works WITH Kayla who acts like the customer is bothering her. That girl is RUDE and does not want to help anyone. Also, the persons in charge of dealing with the uboxes (pick up/shipping/tracking/delivery) need to be FIRED. They LIED to me & Mr. Kelly regarding whether or not they had fulfilled their duties/promises regarding my expensive order. They did not care at all about it when it was brought to their attention. Their names are Rachel & Rich. While I am exceedingly appreciative of the good persons I interacted with during this experience, I have no plans to ever use uhaul for any long distance shipping ever again.

Evelyn H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

Liberty S.  |  First Impressions 
Rating:
5.0

Had a reservation at the spruce hills location for a cargo van but when I arrived they didn't have what I reserved. Was sent to west Kimberly store and they had me taken care of in no time and out the door. The staff there are really easy to deal with. Highly recommend you rent from here if you need a uhaul

BRANDON R. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
4.0

The location we did an after hours drop off. However, the woman working the phone when we called at this location was very friendly, helpful, efficient and knowledgeable. I wish I had gotten her name she worked the evening of 1/9/22. She was great.

LINCOLN REISING O. 
Rating:
5.0

Customer did not leave a comment.

Walter H. 
Rating:
5.0

Easy pick up & drop off thank you for making my experience quick & easy

AUBREY H. 
Rating:
5.0

Customer did not leave a comment.

Christina M.  |  Overall Experience 
Rating:
5.0

Was so happy that you were terrific about extending the rental.

SANDRA R. 
Rating:
5.0

Mr. Kelly is always a great person to deal with. He's helped me navigate some tough curveballs life has thrown at me. I appreciate this location because I you're treated like a human being and they keep it real.

MASON H. 
Rating:
5.0

Customer did not leave a comment.

MARISOL M. 
Rating:
3.0

First off, I had to go to a totally different location then requested because they couldn't be bothered to move a truck to desired location. Ontop of that, I returned the truck with the same amount of fuel as when I picked it up, but was still charged an amount. I tried to dispute it and of course no one contacts you

Amanda H. 
Rating:
1.0

No one helped hook up the trailer, the tounge was frozen, had to kick it loose. It was an open trailer and half full of snow, I had to shovel the snow out before I could use the trailer for hauling. Worst service ever at a uhaul store.

LARRY Z. 
Rating:
5.0

Keith was extra nice and helpful

NANCY V. 
Rating:
2.0

Ask for a appliance dolly, thought it was in back of truck. Which is was not. Called them, they left me on hold for 15 minutes, I hung up called back, he was going to put me on hold again. Told him we didn't get the dolly, and he said he was going to take it off. After returning truck that night I got billed for the dolly plus $150 , when I never even got it. Over drafted my account, now I have fees I have to pay because of him.

JADE F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
2.0

I rented a 5 X 8 van trailer to move my son, who is in the military, to his next duty station. I live 30 miles west of the rental location and was going to Chicago, about 170 miles East. I asked Keith, the attendant, what their hours were as I wanted to drop the trailer on my way home to avoid driving back to return it the next day. Keith told me if I dropped it after hours, it would cost me $25 extra. Keith told me a different story when I returned the trailer. Turns out, I could have checked it in with the mobile app and not driven an extra 60 miles. He claimed he told me that. I told him, if that was the case, I wouldn't have towed an empty trailer 60 miles out of my way. After loading for a 200 mile tow, I realized the tire pressure looked low. The driver side tire was at 22 lbs and the passenger side was 34 lbs. The tires are supposed to be inflated to 60 psi. I told Keith about this and he shrugged it off with a poor apology. Won't be renting again or recommending this location to anyone.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Clemey R. 
Rating:
2.0

The desk clerk was rude to myself and his coworker. The app was not working so I had to go inside and Start a new rental. Haven't checked if I was double charged or not. There was no dolly in the truck so was unable to use it.

jesse H. 
Rating:
5.0

Awesome experience

LESLIE T. 
Rating:
3.0

Stop overcharging people

GREGORY S. 
Rating:
5.0

Great all around experience. Mr. Kelly is professional and very good at his craft.

CHARLES C. 
Rating:
4.0

Customer did not leave a comment.

LARRY W. 
Rating:
5.0

Excellent customer service. Very polite, friendly and helpful.

CLARENCE L. 
Rating:
5.0

Customer did not leave a comment.

AYANA M. 
Rating:
5.0

The ladies working the rental counter are Fabulous!!!!! Professional and efficient, what a great team.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Engine light was on, the tow light was also on, the truck ran fine, no issues.

SCOTT B. 
Rating:
5.0

Nothing everything was great! Everyone was so helpful and pretty funny to be honest, we couldn't of asked for a better experience! The Mosley

EMILY M. 
Rating:
5.0

Not a thing everything was perfect customer service was perfect the vehicle was perfect thank you very much for everything

susan T. 
Rating:
5.0

Thank you for making the process easy and friendly!

Ellen J. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Thank you Mr.Kelly for the great service. Your staff did a wonderful job. Impressive leadership.

MARCIE J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

LEO D. 
Rating:
5.0

Na

MARIAH B. 
Rating:
5.0

Great customer service always ready from this location, best one in the quad cities, but the client is crazy. I think I got interrupted 3 or 4 times by this couple asking if they can drill there own lock. Rachel behind the counter handed it great.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany T. 
Rating:
3.0

I called to confirm if my truck would be there and the staff that answered the phone was rude and dismissive. However, I had the complete opposite type of interaction at truck turn in. The staff was very welcoming and kind and patient.

Cody T. 
Rating:
5.0

Great customer service, all questions answered. Rules & instruction forms given at time of truck pickup. Contact numbers if needed. Staff helped make the moving transition go smoothly. Moving can be stressful. I believe they also ordered a great weather weekend to move furniture. So I "thank you " MM .

MARLUS M. 
Rating:
5.0

Nothing. Everything was as expected.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

AMY L. 
Rating:
5.0

A wonderful place to rent equipment from. The GM is very friendly and outgoing. His staff really care about doing things the right way.

ANN G. 
Rating:
4.0

Customer did not leave a comment.

Marsha J. 
Rating:
4.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly V. 
Rating:
4.0

Customer did not leave a comment.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

DAWN S. 
Rating:
4.0

The woman there was the only one working on a Sunday at 9:15 am and she was running back and forth from front desk to answering questions to cleaning trucks. She was still able to smile and be super friendly.

Margaret D. 
Rating:
3.0

We left the vehicle with the same amount of fuel we found it with and now I have been charged to fill it with a service fee which is not fair

Gillian B. 
Rating:
5.0

Customer did not leave a comment.

DESTYNI P. 
Rating:
5.0

UBox was a utter nightmare. Delivery was excellent, I loaded the box and it was picked up on time. The other half was just one disappointment after another. I was under the impression my UBox would be delivered to my home, that's the service I had payed for. Well uhaul couldn't locate my box so they transferred me to move help the company that was to set up delivery of the ubox. So the said talk with Uhaul, I gave up and went to find it myself. After locating the Ubox and verifying it was to be delivered, by a company they chose and getting the delivery time, I took a day off work. I waited all day for a no show and no call, except for the Uhaul yard who had my Ubox and was closing at 4 and said they weren't waiting any later. So I called uhaul who told me to call moving help. The rudest person I had ever talked to, wouldn't let me finish a sentence without cutting me off. After conveying the company who was to deliver the box was a no call and no show and after I called and found the company wasn't in business. He told me I was lying and the company is in business. I said I'll wait on hold for him to verify. He returned told me he talked to the owner and I was full of it. Then set me up with a different company. So another day of leave used to await my UBox again. The mover called and had been waiting since 9am to pick up the ubox, it was 11am. He asked if I could call and try to reach someone, nobody answered. The mover called 30min later, an Amazon delivery was being made and the associate at the uhaul storage answered the door. So the mover showed up with my ubox. He had to rent the truck to pull the trailer that had my Ubox. He didn't know how to back the trailer up and let me know he needed the box emptied immediately because Uhaul needed the truck back and i wasnt on the trucks rental paperwork so he wouldn't let me back it up myself. So I unloaded the Ubox in the street, and piled up my boxes so he could get the truck back. But not before I spent 20 min unscrewing 2 brackets on the lock side with my keys, (by the way my tools are inside this container) as the mover was getting upset I was taking to long I snapped them off with a tire iron in my vehicle and spent another 5min bending back the metal the forklift bent into the container door and floor of the Ubox during shipping. If I would have known it wasn't going to be delivered to the destination and brought to me the way it was initially I would have picked it up myself. The uhaul yard is 9 miles from my home and i own a truck.

Travis D. 
Rating:
5.0

Very warm and welcoming. Love being greeted upon entering this location. A very well ran store. Fast and easy. Excellent job

ANTOINETTE F. 
Rating:
5.0

Customer did not leave a comment.

RANDALL H. 
Rating:
1.0

My son used his card the first of last month,there was to be no charges after 1st initial time,I paid cash for the rest of it.they charged his card also it's been over a month still trying to get reimbursed 1 month later and counting.the employees were stoned as can be like no brain movement what so ever.i use U-Haul slot but damn really.calk me 563 -505-4173

ZACHARY S. 
Rating:
4.0

Customer did not leave a comment.

DARRYL Z. 
Rating:
5.0

The Gm and his staff are awesome. They really make you feel welcomed and cared about. Thanks Mr Kelly😇

LAKEIA B. 
Rating:
4.0

Customer did not leave a comment.

TARRANCE R. 
Rating:
5.0

Customer did not leave a comment.

ADAM C. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Igor K. 
Rating:
1.0

Poor communication and lack of employee engagement/ownership

ADAM B. 
Rating:
5.0

Easy to rent and I felt my possessions were safe

cindy g.  |  Overall Experience 
Rating:
5.0

Rachael is the best!! She loves her job, goes the extra mile for her customer and deserves the acknowledgement of her fantastic service and attitude!!! Love working with her! Utica Ridge..... Would send a dying enemy to them.

EARL W. 
Rating:
5.0

Customer did not leave a comment.

IGOR K. 
Rating:
5.0

Rachael is truly your ace in the business. You can tell that she takes pride in her work and she keeps her word. The Utica Ridge location...should be fined or retrained...they don't follow through and smear mud on your company name... I would work with Rachael 1000 times before anyone else!!!

S M. 
Rating:
5.0

I am active duty stationed at the Rock Island Arsenal and have always rented equipment at the Davenport Uhaul for any travel needs. Service and equipment have been outstanding and the store manager Mr. James Kelly has been amazing with us and always gives us the best deals. Will definately recommend this Uhaul to friends and family.

CARLOS M. 
Rating:
4.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN L. 
Rating:
5.0

Customer did not leave a comment.

Ray W. 
Rating:
5.0

It was a great experience. Very easy process. Customer service was outstanding. Keep doing what your doing..

CHRISTOPHER R. 
Rating:
4.0

Efficient

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

Amani M. 
Rating:
3.0

Customer did not leave a comment.

SE H. 
Rating:
5.0

Overall great experience

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

REBECCA D. 
Rating:
5.0

Customer did not leave a comment.

TUNNEY J. 
Rating:
2.0

I didn't like one of your staff member was really rude that's why I terminated my unit.

BARRY H.  |  Overall Experience 
Rating:
4.0

The truck we had needed some major work done. Pulled very hard to the right. No weatherstripping on the doors. Extremely bad gas mileage, truck showed between 5 and 7 MPG. Terrible. Told the employee when we dropped it off that it needs worked on before sending it out again, not really sure if he listened or not.

ERIC W. 
Rating:
4.0

Customer did not leave a comment.

MICHELE L.  |  Overall Experience 
Rating:
5.0

Very well managed and staff really care. What a nice environment.

Jessica S. 
Rating:
3.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Easiest return ever. Great team and responsive

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

LORI M. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

MARLA O. 
Rating:
3.0

Customer did not leave a comment.

BENITA G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT P. 
Rating:
3.0

One thing that I had a hard time with was I was never told a link was going to be sent to me to check over the truck that I had before I left and when I got to my place and started moving stuff I went to check my phone and there was a link and when I went to go use it it said it was expired nobody told me that I was to go on to this link check the truck for anything so when I called back they told me that I could come back up bring the truck and they would go over step by step with me and go over the truck that person who told me that already left for the day but initially nobody told me to look at this to go over the truck so one of the employees said he could not send me a new link so we stood there and went over the truck cuz you I guess are supposed to go over any scratches on the track any marks or anyting thankfully I had the chance to go over this with one of the employees after my truck was loaded and I left for my move but you need to make sure that your employees just told handed the contract over to the person who's renting the truck and don't tell them about the length and she go over the truck with them to Mark anyting if there's anything wrong with the truck I was just lucky that I even knew I had this link in that I was supposed to do this and that somebody did eventually go over the truck with me that was the only problem that I had but it could have been a huge problem if I wouldn't have noticed it otherwise the service was pretty normal and it all went smoothly after that to drop off location that I went to was great she works with me very well and took care of everything so I am just grateful that everything worked out because when I picked it up in Davenport it did not go smooth because they did not tell me anything about a link nor did they go over the truck with me before I left.

ANDREW H. 
Rating:
5.0

Better communication. We were called four times to tell us that our truck was overdue back. Three times we had arranged to keep it the second day and once it had been sitting there returned for three hours.

BARBARA W. 
Rating:
4.0

Customer did not leave a comment.

HOWARD H. 
Rating:
5.0

I wouldn't change a thing

pamela a.  |  First Impressions 
Rating:
5.0

Great job everyone.

ARMANI C. 
Rating:
5.0

Very accommodating location. Very busy but staff are professional and friendly.

TAYLOR P. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
4.0

Customer did not leave a comment.

kara R.  |  First Impressions 
Rating:
5.0

Uhaul was amazing!! I have had one other storage shed and my experience with them was horrific! I’m still dealing with issues from them! U-Haul made things so simple and their staff was amazing! Even when there were little hiccups (on my end) they were understanding and helpful!!

KERA S.  |  Overall Experience 
Rating:
5.0

Everyone was nice and helpful

Sharon F.  |  First Impressions 
Rating:
5.0

Very very friendly staff mad me feel welcome and answered all my questions.

brian s.  |  First Impressions 
Rating:
5.0

The woman that helped me at the West Davenport location was phenomenal. I can’t remember her name but I know she worked at Cedar Rapids location previously. She was very very helpful and I appreciated her above and beyond service that she provided.

Spencer L.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Ashleyhley S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dejanique b.  |  First Impressions 
Rating:
5.0

The attendant on duty was very nice and did a good job taking care of us

Kevin B.  |  Online Move In 
Rating:
5.0

James and Skylar were very professional, helpful and very pleasant to work with. The facility is immaculate! I couldn’t believe how clean everything was, and I feel safe leaving our items there with the extra security features.

Darcy P.  |  First Impressions 
Rating:
5.0

There was a miscommunication with our storage unit and the employees on staff at the time couldn't help us resolve it but they were trying their best and were very kind. We came back the next morning to speak to management to resolve the issue as the employees recommend and had no problems at all. The entire staff I very professional and helpful

Angel C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

AMANI M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Albertina T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Aaron A.  |  Online Move In 
Rating:
5.0

Paris was very helpful and helped me with all my needs. Very friendly and just an all around nice person.

APRIL T.  |  First Impressions 
Rating:
5.0

Thanks for giving us a unit right at the entry.

Bruce A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Crystal W.  |  Online Move In 
Rating:
4.0

There were a computer issue with my original unit. But the U-Haul staff promptly and effectively fix the issue and got me right into my unit. The people were great, the computer system was okay.

Robert S.  |  Online Move In 
Rating:
2.0

Closed 15 mins early. At 6:45 instead of hours stating 7pm. Did not tell us we could get 24 hr service with storage unit.did not verify that card for security worked. Locked out of storage unit and was late getting truck back bc of this. Very rude customer service!!

Christine I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaun S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bret E.  |  First Impressions 
Rating:
5.0

Very friendly,and polite...Thank you...

willie c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHELBY B.  |  First Impressions 
Rating:
4.0

Everything went great moving in. Only thing I would work on is that a few employees need to work on their professionalism when talking with and addressing customers needs. It makes customers feel as if their business is not important to them

Christina M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chase H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cliff o.  |  First Impressions 
Rating:
5.0

used before and they always been amazing

Denise S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lynn s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iris O.  |  First Impressions 
Rating:
5.0

Everyone at U-Haul in Florida and Davenport went above and beyond to make sure we were treated like a valued customer. The indoor storage in Davenport is very well organized ,neat and clean.

Dick B.  |  First Impressions 
Rating:
5.0

Took a bit of time as 5 were waiting with only 1 employee available for customers. The employee was very efficient, however, and did a good job reducing further delay. Her attitude was excellent.

Kevin F.  |  First Impressions 
Rating:
5.0

Very helpful and friendly! Clean and well lit!

Kenneth M.  |  First Impressions 
Rating:
5.0

Great service.

Shayna V.  |  First Impressions 
Rating:
5.0

Best u-haul experience so by far! Super friendly and knowledgeable employees........A+++ Customer service.WILL use this location for ALL future U-Haul services. J.M.Widon

Joseph W.  |  Reservation 
No reviews have been submitted for this location.

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