Customer Reviews for U-Haul Moving & Storage of West End Montgomery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West End Montgomery

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Felicia K. on

Rating:

Customer did not leave a comment.

Robert G. on

Rating:

All is well

donna B. on

Rating:

The equipment worked very well, just noisy. If there is a way to get thE equipment to to secure the ramps better for a quieter ride.

James F. on

Rating:

Very helpful on how to use the tow trailer (my first time). The trip went well and the drop-off location was in the same parking lot as the garage that we took the car to have repaired. Thanks!

William F. on

Rating:

Justin goes above and beyond for his customer’s needs and satisfaction.

Shannon H. on

Rating:

Justin was AMAZING!!! He explained everything in full detail.

Floyd M. on

Rating:

Justin, the store manager, was absolutely superb in explaining the process to me. I couldn't thank him enough.

Yolanda O. on

Rating:

Customer did not leave a comment.

Kristy J. on

Rating:

Aaron was very helpful when we were picking up and returning the trailer.

Sawaski J. on

Rating:

Customer did not leave a comment.

Nathaniel G. on

Rating:

Customer did not leave a comment.

John O. on

Rating:

Customer did not leave a comment.

Keith J. on

Rating:

Customer did not leave a comment.

Stephanie B. on

Rating:

Justin is such a sweetie very professional and has a heart of gold !!!

Andrew H. on

Rating:

Justin Michaud was super friendly and helpful.

Natalie D. on

Rating:

Customer did not leave a comment.

temeka F. on

Rating:

Customer did not leave a comment.

Adam A. on

Rating:

Adam

Joe A. on

Rating:

Customer did not leave a comment.

Emmanuel A. on

Rating:

Customer did not leave a comment.

Racquel S. on

Rating:

I was charged for extra days when I only had the truck for a few hours and that caused my account to go in the negatives

Kendall W. on

Rating:

I had a great experience with this U-Haul location the customer service was excellent!

Christopher T. on

Rating:

The location was great!!!! The call center was not I would like to talk to someone about the way i was treated there.

Shaquell J. on

Rating:

Customer did not leave a comment.

Sonya A. on

Rating:

Customer did not leave a comment.

Samuella G. on

Rating:

Next time have the moving dollie and blankets in the back

Arthur P. on

Rating:

Customer did not leave a comment.

Charmelle L. on

Rating:

Aaron R. is an excellent employee. He’s patient with each customer and he explains things so that you understand. His personality and professionalism was exceptional- Aaron made my uHaul experience pleasant. Great customer!! Great employee!!!

Chris J. on

Rating:

Customer did not leave a comment.

James M. on

Rating:

Customer did not leave a comment.

Steve R. on

Rating:

The online system is a huge hassle. We were on hold for an hour only to find that the person who took our order misspelled our email address and our name. Terrible experience!!!!

CHRISTOPHER R. on

Rating:

I received great and professional services from the employee. He was very helpful and courteous.

Philander R. on

Rating:

Customer did not leave a comment.

Zhiar R. on

Rating:

Customer did not leave a comment.

Paul D. on

Rating:

Customers need to be familiar with process of hook up

Yvonne D. on

Rating:

Customer did not leave a comment.

charlie j. on

Rating:

I'm disabled and having to push my belongings up a step ramp was trying. The facility needs an elevator!!!

Charlie J. on

Rating:

The only problems i had was the check in process with only i rep and several customers. Took 45 minutes. The other problem was i rented a storage unit and it was on the 2nd floor but the only access were steps and a step ramp. Beng disable made the move in difficult. Would be better if an elevator was present.

CAROLYN A. on

Rating:

Was a bit dissapoited that I wanted to purchase a hand dolley and the gentleman could not find the scanner to sell it to me ;(

Kalisha P. on

Rating:

Nothing they were awesome

Stephanie H. on

Rating:

The staff can be a little more friendly and treat customer like they just LOVE THEIR job

Brenda T. on

Rating:

Great

Michael D. on

Rating:

Customer did not leave a comment.

TRENT B. on

Rating:

Great Staff!!!

Nancy F. on

Rating:

You need more people working the shift. The lines are long in these stores, and often when you go in, there is no one at the counter. They’re outside helping customers. Other than that, this particular experience was great. Good customer service. Thanks.

Vincent M. on

Rating:

Excellent service.

Dessie L. on

Rating:

I was advised the gas refill chart on my contact would allow me to refill back to my correct level. The chart advises how much gas to add to get to full. I spent an extra 15.00 based on what I was advised. Please stop telling people this. It may be only a small amount to this company but with all my other moving expenses I could have used it.

Alexis B. on

Rating:

No comment

Cynthia C. on

Rating:

Customer did not leave a comment.

Quiota S. on

Rating:

Customer did not leave a comment.

Annie G. on

Rating:

Hire more customer friendly representative

Franklin W. on

Rating:

Customer did not leave a comment.

Javarus J. on

Rating:

Customer did not leave a comment.

peter J. on

Rating:

Customer did not leave a comment.

Verlin F. on

Rating:

Look into it before answering

Richard A. on

Rating:

It should be 24 hr access without needing to request it but other than that awesome place

chris M. on

Rating:

Customer did not leave a comment.

Quentasha M. on

Rating:

Change their lock on the back of the rental truck. I returned one that couldn't lock on 9.2.19

Latisha W. on

Rating:

The customer service was wonderful and professional. Great attitude, he greeted us with kindness and handled all of our needs in a fast and orderly manner. Thank you so much 😊

Brenda J. on

Rating:

There was wonderful staff. Justin was extremely helpful, kind, knowledgeable, courteous and easy to talk. Was always willing to help me. Was easy to pay my bill over the phone.

Tiki A. on

Rating:

Customer did not leave a comment.

Rhonda G. on

Rating:

We can always depend on Justin for great service.

Mamie G. on

Rating:

Customer did not leave a comment.

STEVE C. on

Rating:

Customer did not leave a comment.

Amy G. on

Rating:

Customer did not leave a comment.

Charles K. on

Rating:

Great manager there who worked with me to make it workout with my move.

ALVIN J. on

Rating:

Customer did not leave a comment.

Willie R. on

Rating:

Helpful

Larry D. on

Rating:

Customer did not leave a comment.

Marian R. on

Rating:

The staff very friendly and courteous.

lakeisha H. on

Rating:

Ensure all lights work. Left tail light was out.

O'terrius P. on

Rating:

Will not be using U Haul due to a hold that has been on my account for a week and counting.

Marti W. on

Rating:

Customer did not leave a comment.

charlie A. on

Rating:

Met all my expectations

SHIRLEY T. on

Rating:

Customer did not leave a comment.

Steven B. on

Rating:

Customer did not leave a comment.

Jan D. on

Rating:

Customer did not leave a comment.

Stephanie R. on

Rating:

The vehicle that I reserved was not available. While speaking with the local rep she advised this unit wasn't even available when I made the reservation. Very poor service.

Kristi B. on

Rating:

I was very pleased with how quickly I was in and out. The staff person I dealt with was able to answer any questions that I had. It was a very smooth pick up and drop off.

Marti W. on

Rating:

Nothing. Justin was amazing ,,,very helpful and accommodating??

Larry G. on

Rating:

Customer did not leave a comment.

Sonya J. on

Rating:

Customer did not leave a comment.

John J. on

Rating:

Customer did not leave a comment.

Latasha F. on

Rating:

The customer service was very mediocre. The oil light came on in the truck the next day after rental. Roadside assistance had to come and out oil in the motor because it was completely out of oil. Glad I purchased the roadside assistance.

alpaven K. on

Rating:

They charge for pad $5 when we checking he did not told me if we can not use the pad so why you can put it in truck every where free pad and free dolly with U Hal

Caroline T. on

Rating:

Customer did not leave a comment.

RICKY B. on

Rating:

N/a

Michael H. on

Rating:

Customer did not leave a comment.

Shanyavia W. on

Rating:

Customer did not leave a comment.

Belinda L. on

Rating:

Customer did not leave a comment.

rhonda G. on

Rating:

We work and rent U-Hauls across the U.S. This is by far my favorite location and the Manager is the BEST EVER!

Charlotte M. on

Rating:

I was charged for fuel even though I replaced the fuel that was used. I'm very disappointed and dissatisfied. ...

Ricky Y. on

Rating:

Justin is one of the most professional and exceptional people that I have met.

Paul F. on

Rating:

Customer did not leave a comment.

Richard A. on

Rating:

Keep up the awesome job

Vincent M. on

Rating:

Great service from the manager on Saturday.

Richard A. on

Rating:

Uhaul is an awesome company and they care about thier costumers out there on the road

Makendall M. on

Rating:

I'm very displeased I was charged a fee for not putting the gas back at a certain level that is was not at when I received it . I was told I would receive a credit if I put the gas needle at 1/4 line or I would be charged. the gas needle was below that line when I got it and actually spent more money trying to get the needle to the line and was still charged the fee because it was "just below" and not exactly on the line . that issue makes me very unhappy because I feel as if I was overcharged. Also, the truck had a bad tire on it somewhere that was causing a rough ride and a hard pull on the front end. So maybe that needs to be handled so it won't cause the vehicle to use excessive gas.

Donna N. on

Rating:

Store setup is junky. No view of workers at front desk until one has taken several steps into building. No greeting/thank you given during pickup/return. Also was not told that blankets in truck were an additional charge. When I mentioned this when the charge was added, I was told that there was writing on the bag. Maybe so, I certainly didn’t read it; I thought it was advertisement. The manager was also there and he never spoke. Also, why are the ladies working (2) allowed to wear those ridiculously long fingernails?

SHIRLEY T. on

Rating:

DID NOT OPEN WHEN AT SCHEDULED TIME! PICK UP TIME WAS ONE HOUR LATER! PICKUP PROCESS NEED SPEED!

KRISTEN B. on

Rating:

This morning, I waited in line almost an hour because there was only one employee working. Obviously, this isn't his fault. However, I do place blame on whoever makes the schedule. This is one of two locations in the entire town open on Sunday. Two! It makes zero sense to not only have one employee working, but to have that one employee responsible for checking customers in, and handlig reservations. An hour! Thankful for good company with those in line, but an hour is outrageous. Aside from that, the vehicle I got was filthy inside. I took photos as proof. The back needed swept and the cab had spills and stickiness on several surfaces. Others and myself asked for other options for vehicles but were told there weren't any... now, I know some may have been reserved for later in the day, but when they're still sitting there after I return my vehicle, I can't help but wonder... Overall, there expect was just okay. The only reason I went here is because when I reserved my vehicle, uhaul automatically sent me somewhere else. And that's another thing. I didn't know that had happened until I got to the counter at the other place. Woodmere. That's when I noticed a text saying the Mobile Hwy location. That was after standing in line at Woodmere for a solid 30 min. That location had even more folks in love and only 3 people working. AGAIN, two places in town open and severely understaffed. So many customers were frustrated.

Jacki M. on

Rating:

The poor manager was there by himself. There were a lot of people and it took an hour for me to get my rental. Maybe schedule more people?

Vincent M. on

Rating:

Very easy to check out your returned vehicle.

Kristen M. on

Rating:

Customer did not leave a comment.

kenneth B. on

Rating:

Customer did not leave a comment.

chrystal L. on

Rating:

There is an overage charge for an extra day and we turned the truck and trailer in on the day I was told it was due. When I rented I was told to drop off before end of business on Thursday and I did. The charge was also done without my knowledge or consent and I did not sign the charge slip or acknowledge it or was even informed of it during drop off. I only know of the charge because of the receipt which was emailed to me. I email the person listed and have not yet received a response.

MARGARET S. on

Rating:

Customer did not leave a comment.

LeeAllen C. on

Rating:

Continue doing a good job.

Arlinda J. on

Rating:

Customer did not leave a comment.

Marian R. on

Rating:

I had a small hiccup with 24 hour access but it was quickly resolved Great customer service quick and courteous response from the G.M.

albert t. on

Rating:

Excellent services

tracey c. on

Rating:

I traveled for a very long time and when I got to the uhual the people and the mgr where so helpful and patient with me and above and behind polite

LY A. on

Rating:

I have been a customer for over 7 years. I appreciate the professionalism of your new manager Justin w everything. I would gladly recommend this location and will speak very highly of it. Thank U!

Sherry C. on

Rating:

Justin is a VERY hard worker and was so courteous to me and my family. We had a sudden death in the family so not in the best of spirits, but Justin was so kind that is was impossible not to smile!

john d. on

Rating:

Justin was great!

Alma H. on

Rating:

Wish you had 24 hour access

Tiffany H. on

Rating:

I cannot say enough great things about this location. Justin ensured my Ubox move from this facility to my apartment went smoothly. I appreciate the level of communication and quick feedback!!