Customer Reviews for U-Haul Moving & Storage of West End Montgomery

1610 reviews

3138 Mobile Hwy   Montgomery, AL 36108
(By Airbase BLVD)

(334) 262-7701

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(334) 262-7701

3138 Mobile Hwy
Montgomery, AL 36108
(By Airbase BLVD)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

I was over charged but with no hassle refunded my money back and got an apology for there mistake.

Wykesha E. 
Rating:
5.0

Customer did not leave a comment.

Gregory G.  |  Overall Experience 
Rating:
5.0

Great service and very quick

Joel S. 
Rating:
5.0

Customer did not leave a comment.

Carletta C. 
Rating:
5.0

Customer did not leave a comment.

Ernie R. 
Rating:
5.0

Not much it's already a well oiled operation

Willie P. 
Rating:
5.0

Free Donuts, 😃 Just kidding, personal was very informative,

Mack G. 
Rating:
3.0

Customer did not leave a comment.

Shaneika M. 
Rating:
1.0

We got screwed on a bad tow hook and a bad trailer tow hook which lead to my truck and car being damaged. The worst part about it y'all still want us to pay for damages to your trailer when it was defective from the start. Thankyou!

Carlos T. 
Rating:
5.0

Customer did not leave a comment.

michelle M. 
Rating:
3.0

Our Church rents a vehicle weekly. The checking out process takes more than 30mins. The credit card processing machine is unavailable for transactions. Can you provide faster service to customers that routinely utilize your services?

Valtoria J. 
Rating:
1.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Everything was good

Kevin T. 
Rating:
4.0

this time when it rain it got into the top part in the inside of the Uhaul.

Robbie H. 
Rating:
5.0

Kevin and Lisa were great to work with.

Stephen W. 
Rating:
5.0

Great staff. Great service.

Arthur A. 
Rating:
5.0

Customer did not leave a comment.

Jazzmine N. 
Rating:
5.0

Quick in and out. Fast pleasant service.

Donald H. 
Rating:
5.0

New credit card machines, kept having issues.

Jerry I. 
Rating:
5.0

🤩🤩🤩

Kelly T. 
Rating:
5.0

I rent weekly. There should be a shorter check out time.

Valtoria J. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Very nice and professional General manager. He made sure everything was good. Best U-haul service ever! 🙂

Renetta K. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
4.0

The office staff was superb

pamela l.  |  Overall Experience 
Rating:
5.0

good experience

pamela M. 
Rating:
4.0

Cleaning, vans wash down and rinse mats.

Reginald L. 
Rating:
1.0

The system didn't match what was told to me online.The employees did their best to accommodate me

Wendy D. 
Rating:
4.0

Short demo on van's operations and controls.

George F. 
Rating:
3.0

When returning my rental there's was a problem and the employee on duty lackwd knowledge in what he was doing . He caused myself and other customers to wait a long time and then he couldn't figure out to calculate the amount I needed to pay. After a long wait. I still had to leave without my account being settled. Another employee was able to determine what i needec to pay and my card was debited.

Norman E. 
Rating:
5.0

Excellent customer service.

Angeline H. 
Rating:
3.0

Inattentive. Handling personal business on the phone.

LINDSAY W. 
Rating:
2.0

Customer did not leave a comment.

Brenda S. 
Rating:
1.0

Customer did not leave a comment.

Heath M. 
Rating:
3.0

Customer did not leave a comment.

Danyell C. 
Rating:
4.0

Trailer appeared to be maintained ok, but had not been swept out prior to pickup.

John H. 
Rating:
4.0

Customer did not leave a comment.

Linda T. 
Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Love the fact that U-Haul rep checked my towing equipment and traer lights! Great Job!

Wojciech W. 
Rating:
4.0

Customer did not leave a comment.

Tony P. 
Rating:
5.0

Customer did not leave a comment.

Jerome D. 
Rating:
5.0

Thanks

Joseph D. 
Rating:
1.0

We rented a U-haul 3 weeks in advance. Rep from B'ham called and said we weren't getting it. Got bumped b/c it was local. Had to drive an hour to Montgomery to get it. Had to pay for all gas. Had to take it all the way back to Montgomery. Very poor experience.

STACEY N. 
Rating:
2.0

When I arrived to get my truck, no one was in the office. I had to walk around the property to find the operator. Their personality Sucks. The Truck was clean but had a troubled transmission; it struggled to change. Decorum speaks volumes.

John W. 
Rating:
5.0

Both guys were nice and friendly kind and courteous very helpful an excellent job..

Monica S. 
Rating:
2.0

Dangerous return area. Was approached by two gentlemen claiming to need money. Also saw driver door open on a uhaul truck. Returns should be dropped off in a different part of the lot.

Latanya J. 
Rating:
5.0

Easy and painless experience

CLARENCE D.  |  First Impressions 
Rating:
5.0

Employee was efficient and very helpful

CLARENCE D. 
Rating:
5.0

Nothing everything was excellent. Justin and the young lady didn't get her name but they was so respectful polite and friendly.👍

Annie B. 
Rating:
5.0

Customer did not leave a comment.

dasia n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Devan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darwin P. 
Rating:
5.0

Went smooth as possible.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

Katrina B. 
Rating:
2.0

Answer the phone

Terrence D. 
Rating:
1.0

Upon arriving on site to pay for 15ft. truck rental, I requested to also reserve the car dolly parked on the premises so my car will be towed with me as well. They claimed to reserve it for me...when I got back to pick up both rentals, I was lead 30-40 miles OFF COURSE to another Uhaul causing delay and extra MILES to pick up a car dolly. I left Montgomery headed south and get to my destination. Emergency came up dropped off car and car dolly only to return to Montgomery due to death in the family with the same load I left with. Explained my situation, manager at Uhaul drop off site gave me 189 miles documented to return to Montgomery without being charged for extra mileage . Get to 3138 Montgomery Hwy site to drop off truck (original site) there was no return ticket given to me at return, only a quote of $280 total, bc Steven Carr, store mgr was not there. Young man said ticket will be left pending til mgr return next day. WELL... he returned... with more charges than he can count! Was out of $500 PLUS. at this site, I paid $67 for dolly at another site they sent me to, and $207 for paying for loading the truck through Uhaul Loading/Unliading services! Was I ripped off??? I didn't complain about a 43 in TV being cracked. Just saying... WORST EXPERIENCE EVER!!!! WONT EVER RENT FROM THIS PLACE AGAIN!!!!!!!!!!!!!!!!!! Thanks Mr Carr... MyGodIsStillAwesome!!! Can't get over on everybody...especially at times like this! God shall supply!!!

Kimberly H. 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Keonda K. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Justin was absolutely fantastic. He went above and beyond during this rental and my hitch install. I will be coming back to Justin for all rental needs.

Tyler E. 
Rating:
5.0

Customer did not leave a comment.

Guy N. 
Rating:
5.0

When the reservation is made over the phone/internet and your card is confirmed, the office visit should only require you signing the contract. Why do the same that you have already completed?

James T. 
Rating:
5.0

Make sure "Bay Door Lock" is functional, always.

Johnny M. 
Rating:
3.0

The trailer I had reserved for pick up was not returned on time so I was forced to rent something else that was not what I needed. I made it work. The gentleman at the store was very professional and helpful.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Feanuga B. 
Rating:
5.0

Customer did not leave a comment.

Ray L. 
Rating:
5.0

Customer did not leave a comment.

Franklin F. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
2.0

Make sure the vehicle are service and clean

Copice B. 
Rating:
5.0

Keep things like you have them.

Alvin B. 
Rating:
4.0

Customer did not leave a comment.

Sharin S. 
Rating:
1.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Babanette F. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
3.0

Tried to call but after so much time, just went by. Main location did not have a tow dolly. Had to go across town to get one.

Daniel G. 
Rating:
1.0

Customer did not leave a comment.

Tena W. 
Rating:
5.0

Customer did not leave a comment.

Maggie C. 
Rating:
5.0

Customer did not leave a comment.

Brandy R. 
Rating:
5.0

The sale representative there at the store the day of pick up was really nice.

Curtis W. 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Efficient, professional staff. In & out (pickup and delivery) in minimal time.

Wade B. 
Rating:
5.0

Steven was awesome! He was very friendly with EXCELLENT customer service! He made the pickup & return process quick and easy. I highly recommend this location??

Angela H. 
Rating:
5.0

??????????

Kelly T. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

My family & I are very pleased with the service we received for our short notice move.

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Katrina B. 
Rating:
4.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Customer did not leave a comment.

Kendra T. 
Rating:
2.0

The back of the truck wasnt cleaned out upon me renting it.I also was surprised at a charged I received without being notified that I would receive that charge or how to return it online.Also received a call from the manager at that location who pretty much tried to argue with me about that charge.I will not use that location ever again

Sandrill Z. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

none

Houston M. 
Rating:
4.0

The truck sounded awful. Something was wrong with the engine it made super loud noises. Other then that, my overall experience was great. The Customer Service Rep was helpful and willing to explain the services and how uhaul work and what service(s) would fit my need. Thankfully, I made it back to the location.

Marlo P. 
Rating:
5.0

I loved the staff!

taylor W. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Everyone that I came in contact with was great ! The whole experience was outstanding!! Thank you .

regina D. 
Rating:
5.0

Customer did not leave a comment.

Houston M. 
Rating:
5.0

Customer did not leave a comment.

Felicia K. 
Rating:
5.0

Customer did not leave a comment.

Jessica P. 
Rating:
5.0

Justin is such a sweetie very professional and has a heart of gold !!!

Stephanie B.  |  Overall Experience 
Rating:
1.0

I'm disabled and having to push my belongings up a step ramp was trying. The facility needs an elevator!!!

charlie j.  |  First Impressions 
Rating:
3.0

No comment

Alexis B.  |  First Impressions 
Rating:
4.0

It should be 24 hr access without needing to request it but other than that awesome place

Richard A.  |  Overall Experience 
Rating:
5.0

The customer service was wonderful and professional. Great attitude, he greeted us with kindness and handled all of our needs in a fast and orderly manner. Thank you so much 😊

Latisha W.  |  First Impressions 
Rating:
5.0

There was wonderful staff. Justin was extremely helpful, kind, knowledgeable, courteous and easy to talk. Was always willing to help me. Was easy to pay my bill over the phone.

Brenda J.  |  Overall Experience 
Rating:
5.0

The staff very friendly and courteous.

Marian R.  |  Overall Experience 
Rating:
5.0

Justin is one of the most professional and exceptional people that I have met.

Ricky Y.  |  First Impressions 
Rating:
5.0

Uhaul is an awesome company and they care about thier costumers out there on the road

Richard A.  |  First Impressions 
Rating:
5.0

I had a small hiccup with 24 hour access but it was quickly resolved Great customer service quick and courteous response from the G.M.

Marian R.  |  First Impressions 
Rating:
5.0

Excellent services

albert t.  |  Overall Experience 
Rating:
5.0

I traveled for a very long time and when I got to the uhual the people and the mgr where so helpful and patient with me and above and behind polite

tracey c.  |  First Impressions 
Rating:
5.0

I have been a customer for over 7 years. I appreciate the professionalism of your new manager Justin w everything. I would gladly recommend this location and will speak very highly of it. Thank U!

LY A.  |  Overall Experience 
Rating:
5.0

Justin is a VERY hard worker and was so courteous to me and my family. We had a sudden death in the family so not in the best of spirits, but Justin was so kind that is was impossible not to smile!

Sherry C.  |  Reservation 
Rating:
5.0

Justin was great!

john d.  |  Overall Experience 
Rating:
3.0

Wish you had 24 hour access

Alma H.  |  Overall Experience 
Rating:
5.0

I cannot say enough great things about this location. Justin ensured my Ubox move from this facility to my apartment went smoothly. I appreciate the level of communication and quick feedback!!

Tiffany H.  |  Overall Experience 
No reviews have been submitted for this location.

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