Customer Reviews for U-Haul Moving & Storage of West End Montgomery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West End Montgomery

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Arlinda J. on

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Mary E. on

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The man at the counter (Justin I think) was amazing. He was very helpful and friendly. He also handled himself very well with the disgruntled customer in front of me.

jerry g. on

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Greogry A. on

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Nothing. Very helpful, friendly employee. He got me through a very stressful situation with a broken down vehicle.

Yvonne S. on

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Erwin H. on

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Justin also installed wiring harness. He also had to attend other customers who came in. He is very helpful, responsive and pleasant to work with.

James M. on

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michael e. on

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LaQuanda M. on

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Gary M. on

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Fred D. on

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Had to wait in line both to rent and return. Was at least third customer back. Both times at least one of the customers in front of me had an “issue”. I called the facility to extend my rental an additional day and had to hold an unreasonably long time for a customer service rep. I did not have access to internet service at that time.

Aaron Z. on

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Justin and Aaron were awesome! They were very thorough, persistent, and made sure the install was done correctly. The hitch I had installed was adjustable, so it required drilling a couple more holes than normal. The drilling process took a very long time, but Aaron and Justin were determined to get the job done. My only recommendation is to get these guys new tools. New tools would have drastically cut down on this (and other) hitch installs. Again, thank you Justin and Aaron!

James P. on

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Candice B. on

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GARY S. on

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Herff J. on

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Jean G. on

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Timothy C. on

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The entire staff at this location are professional and helpful. Mr. Joe Walker Jr. is especially attentive, polite, and customer service oriented. It is a pleasure doing business at this location.

Cindy F. on

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I reserved a small 10 ft truck a month in advance to move my daughter out of her dorm home for summer and when I went to pick up on scheduled day I was told all they had was a 26 ft truck. This was WAY more truck than we needed or could handle honestly but we had to take it. I don’t understand how the truck I reserved well in advance was not available to me! Made for a very stressful day trying to handle/maneuver that big truck! Will be looking into other options when we move her back this fall.

THOMAS H. on

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Marian R. on

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I had a small hiccup with 24 hour access but it was quickly resolved Great customer service quick and courteous response from the G.M.

albert t. on

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Excellent services

Leamon F. on

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Kevin W. on

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Vamescia S. on

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Martina P. on

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WILLIAM H. on

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This customer service rep for did a great job.

melvonia k. on

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Jeri B. on

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elaine p. on

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Justin was fantastic service personnel. He was a great help

cleveland m. on

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Deborah L. on

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The Young Lady Was Very Helpful!!!!!!

Cynthia D. on

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Mary D. on

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denisha d. on

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Offer discounts

Phyllis D. on

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Robbie M. on

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Recently, I have been sent as far as 30 miles to get the equipment I need. Initially my request is honored and everything looks great then, either later by email or when doing an online Checkin, the pickup location is changed. This can be very detrimental to an otherwise hectic schedule.

Jacquetta K. on

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Diana J. on

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The gentleman waited on me and my daughter was very knowledgeable. He was funny and nice really made our day keep up the good work...

Timothy V. on

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The man at the counter was great! I was in and out in record time/ he was also helpful getting the trailer hitched up.

tracey c. on

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I traveled for a very long time and when I got to the uhual the people and the mgr where so helpful and patient with me and above and behind polite

LY A. on

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I have been a customer for over 7 years. I appreciate the professionalism of your new manager Justin w everything. I would gladly recommend this location and will speak very highly of it. Thank U!

Sherry C. on

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Justin is a VERY hard worker and was so courteous to me and my family. We had a sudden death in the family so not in the best of spirits, but Justin was so kind that is was impossible not to smile!

john d. on

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Justin was great!

Alma H. on

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Wish you had 24 hour access

Tiffany H. on

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I cannot say enough great things about this location. Justin ensured my Ubox move from this facility to my apartment went smoothly. I appreciate the level of communication and quick feedback!!