Customer Reviews for U-Haul Moving & Storage of West Hartford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Hartford

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

CHRISTOPHER S.
Rating:

Overall experience was fair. When I picked up the trailer, the driver side tire was in bad shape. When I pointed it out, I was told it was fine, but a bald tire is not fine, in fact if it became a problem on the high with a load could be dangerous. When I went back inside to ask for another trailer, it felt like I was bothering the staff. I think next time I rent I'll try elsewhere.

LISA M. | First Impressions |
Rating:

Ms. Carmen Galaza and her staff were so helpful and accommodating to me when I rented a truck, then a storage unit from them during my move. I felt they wanted to make sure that I was renting the right truck and unit for my needs by going over the different options and prices.

KENISHA L.
Rating:

Customer service representative was very rude

Flavio O.
Rating:

Customer did not leave a comment.

EVELYN W.
Rating:

Customer did not leave a comment.

Kenneth P.
Rating:

Customer did not leave a comment.

MITCHELL P.
Rating:

We filled the gas tank thinking that was the right thing to do from previous car rental experiences. The manager only refunded $30 of our $100 gas expenditure. We are filing complaints with the State of Connecticut and the National BBB. This took money away from our charity event. Very upset. Determined.

OLGA M.
Rating:

Carmen and the staff here are the best, I always recommend this location, I wouldn't go anywhere else for my U-Haul equipment and storage needs.

Jesse T.
Rating:

The truck functioned well enough, but looked like it doesn't get cleaned often. The seats had big rips in them and the cabin smelled like cigarettes. The bigger issue I had was that U-Haul tried to scam me out of $94, claiming I was given the truck with 1/4 of a tank of gas and returned it with 1/8, when in fact there was only 1/8 when I picked it up and I returned it with 1/4. The pick-up process for the truck requires you to take and upload a photo of the dash, so they could clearly see this, but they misreported both amounts on the receipt and tried to scam me. Thankfully, I took my own photos and evidence, so I was able to dispute this and get the $94 charge refunded, but was not even given an apology. I would never use this location again or recommend it to anyone.

JUAN O.
Rating:

The sales rep was very nice

Timothy D.
Rating:

I needed a wiring harness installed before leaving the lot with a trailer. The gentlemen who helped me, George Howell and William Crespo, were very gracious and made sure the harness was installed and the trailer attached as quickly as possible. Thanks to them, I was quickly and happily on my way.

DALE S.
Rating:

This location is excellent...but the staff/Whomever the manager/team lead needs to be more customer service friendly. She is rude, not sure if she was having a bad day, but it was only 7:45AM and her attitude was appalling. Another customer came to get his rental and he had the same rude treatment. This is not acceptable and this individual is not a good representative of UHaul. Hopefully upper management will address this issue immediately.

INDIA L. | First Impressions |
Rating:

The staff member gave me a reservation for two storage rooms and then she gave my rooms to someone else and my stuff was stuck in the truck a very bit inconvenience!! I was very angry 😡

ANETTEE L.
Rating:

Customer did not leave a comment.

Jonathan C.
Rating:

Customer did not leave a comment.

Maribel M.
Rating:

Customer did not leave a comment.

JOEL B.
Rating:

Customer did not leave a comment.

Felicia C.
Rating:

Customer did not leave a comment.

ZULFIKAR K.
Rating:

Customer did not leave a comment.

CHELSEA E.
Rating:

The west hartford location is amazing. I love the employees and commend them for their customer service & professionalism !! Oh and George is very handsome 😍

HEIDI W.
Rating:

Customer did not leave a comment.

LORRAINE I.
Rating:

Associate was courteous and very professional

THOMAS R. | Overall Experience |
Rating:

What a very well-run place! Very professional and helpful!

RONNEY P. | Overall Experience |
Rating:

I kept my things there for over 2yrs and it was all good

MOISES G.
Rating:

Everything looks good

MICHAEL M.
Rating:

The customer service at the desk was horrible. Multiple employees gave conflicting information regarding charges and penalties towards mileage. A simple truck pickup took almost 40 minutes because of this - and one of the employees wore a "GAY AF" beanie, which he switched out of mid transaction

LUIS P.
Rating:

No one came out to inspect the vehicle before we left and also once we returned it.. was not to comfortable leaving without them checking the truck... we only had it for less than 2 hours and we returned the vehicle with plenty of gas we didn't want any surprised after we dropped off the vehicle since we just dropped of the keys in the office would have been more comfortable if they would have checked the vehicle before we left

Gary B.
Rating:

Cannot give you anything to improve upon. The technician who helped me was everything and above what is to be expected of customer service. Friendly, helpful and expedient a true asset to the company. In a nutshell, she was awesome. Will come back again.

David D.
Rating:

Customer did not leave a comment.

Nicole P.
Rating:

The crew was friendly and told me what to expect. Very nice people.

THOMAS W.
Rating:

Customer did not leave a comment.

TRACY T.
Rating:

The photos that were taken off these trucks are not clear enough to show the damage. Not all damage was marked with the X stickers. I advise renters to take video of the truck.

Raoul R.
Rating:

Great people and facility. Have used and will continue to use them. HAPPY NEW YEAR!

OLGA M.
Rating:

I don't use any other place. The crew there under CARMEN'S leadership is amazing. The place is awesome. 🎯🏆🌟🌟🌟🌟🌟

Charles F.
Rating:

Expedite the check in process.

Anthony S.
Rating:

Employee was really rude when I asked her to help me with the mobile pick up because it didn't give me the code I needed for the locker. Please coach this employee on how to be nicer. And how to provide good customer service that would want to make a customer return to this location . But I know I won't be returning there .

JOSE R.
Rating:

Very professional and polite staff

WAYNE T.
Rating:

Customer did not leave a comment.

Michael P.
Rating:

Customer did not leave a comment.

OLGA M.
Rating:

The staff are all extremely professional. Carmen is awesome.

Janet R.
Rating:

The staff took the time to go over my contract and they picked up the errors made by Uhaul in Macon, GA.

LAHIRU W.
Rating:

Bad customer service. I was there with U-Haul 2 mins before closing and she told me she has to leave work, I don't understand why she would say that before scheduled closing time. I find it unacceptable that I urgently drove the truck with a full tank to meet closing time and for her to say that your only 2 minutes before closing is very unprofessional and unprofessional. This will be my last uhaul rental, I was planning to give you at least 50 rental a year because new venture, but I believe a company who is professional should get my business. It is very saddening to see that an employer is waiting with her car started to leave before closing. I appreciate a follow up on this.

BRIAN D.
Rating:

Customer did not leave a comment.

YAEL S.
Rating:

Customer did not leave a comment.

Richard B.
Rating:

Staff was very helpful with getting the equipment for me and getting me on my way, Drop of was even easier.

John Z. | First Impressions |
Rating:

Customer did not leave a comment.

KENY H.
Rating:

Customer did not leave a comment.

MONIKA S.
Rating:

Customer did not leave a comment.

JEREMY L.
Rating:

Customer did not leave a comment.

Jacqueline S.
Rating:

Customer did not leave a comment.

RUTH S.
Rating:

Customer did not leave a comment.

Orlando R.
Rating:

Customer did not leave a comment.

OLGA M.
Rating:

Excellent CSR great with customers.

JOSEPH V.
Rating:

I was quoted $45 for a “car dolly” when I booked over the phone. I was also told I was all set, that all I had to do was check in, and pick up the rental. However, when I got there it was a bit more involved. I was given something other than what I requested, but I was still able to complete the task at hand. I ended up pay more than $60., for less than a three hour rental. So it seems a bit pricey for the item and time. The staff at the South St. West Hartford location were very nice, polite, friendly and professional. I guess all in all, it was a positive experience.

PEDRO M.
Rating:

Customer did not leave a comment.

Tyler S.
Rating:

Customer did not leave a comment.

peter R.
Rating:

Customer did not leave a comment.

milagros D.
Rating:

Customer did not leave a comment.

WILBERTO L.
Rating:

Customer did not leave a comment.

ROBIN T.
Rating:

Customer did not leave a comment.

LEDA R.
Rating:

Customer did not leave a comment.

CHETAN S.
Rating:

Customer did not leave a comment.

Jesse R.
Rating:

UHaul associates at location very nice. Good experience.

Scott M.
Rating:

Everything was great. The staff was excellent. I am particularly impressed with UHaul's use of technology. I especially like the ability to check in on line so there is less to do when I get there to pick up my rental, especially during COVID. I am frequent user of UHaul and my experience is always the same no matter the location.

Brenda E.
Rating:

Your website needs to be a little more clear as to how long you can rent a truck. I could only see a 4 hour time limit and I would've rented for the whole day but I didn't see that option.

Brian M.
Rating:

I would only recommend because they have a large inventory and they will likely have what someone needs. Need to make sure that they clean inside of the truck- clean food wrappers out from behind the seat. Clean crumbs off the seat. Clean sticky mess out of bottom of cup holders. Make sure that the damage is documented. Broken mirror not on paperwork.

JUSTIN B.
Rating:

Customer did not leave a comment.

KEITH S.
Rating:

Proper maintenance of the vehicles, proper front balance of tires and alignment. This vehicle was harder to keep in traffic lane .

MARY D.
Rating:

There was a back tire pressure alarm on the truck I drive

MICHAEL W.
Rating:

Great experience - clean operation - good customer service - clean vehicle - thank you

LORA B. | First Impressions |
Rating:

Great service. Friendly staff!

CYNTHIA M. | Overall Experience |
Rating:

We recently vacated our long-term storage unit, which was an emotional process, since it involved items I stored there since my mother passed away many years ago. I have to say that your Sunday crew is an amazing team and a credit to your facility. They were pleasant and professional, extremely helpful and knowledgeable, and had great senses of humor and the ability to connect with their customers. We are especially glad for William, who is not only an amazing employee, but also a wonderful person.

Jim R.
Rating:

Customer did not leave a comment.

CLAUDIA P. C. | Overall Experience |
Rating:

Rented unit for over 3 years with no issues

MARITZA F.
Rating:

Customer did not leave a comment.

louis N.
Rating:

Customer did not leave a comment.

Pedro R. | First Impressions |
Rating:

Great location and superb customer service.

TEENA O.
Rating:

Carmen needs to adjust her attitude and realize she is working in customer service. She was very unprofessional, rude and short. However, the other worker William was phenomenal. U-Haul would benefit greatly with employees more like William. Ready to help!

JOSE C.
Rating:

Customer did not leave a comment.

Marcus L.
Rating:

Customer did not leave a comment.

MICHAEL M.
Rating:

Customer did not leave a comment.

Oscar P.
Rating:

Customer did not leave a comment.

JAMENAZAR W.
Rating:

Customer did not leave a comment.

BRIAN O.
Rating:

Customer did not leave a comment.

Carlos M.
Rating:

Everything was fine by now

JOSEPH M.
Rating:

Carmen and her staff were awesome. Friendly, professional and easy to work with. I'll definitely rent again!

Jeffrey H.
Rating:

Everyone was very attentive and helpful.

Ryan P. | Overall Experience |
Rating:

.

JAMES H.
Rating:

Nothing. Very courteous staff. Helpful and quick.

ALEXANTHONY P.
Rating:

Customer did not leave a comment.

Ricardo W.
Rating:

Customer did not leave a comment.

robert m. | Overall Experience |
Rating:

Break-in while I was renting. My storage locker was not broken into, but a few in my area were.

robert A.
Rating:

Customer did not leave a comment.

JONATHAN T.
Rating:

Customer did not leave a comment.

Jonathan T. | Overall Experience |
Rating:

Customer did not leave a comment.

LOUIS V.
Rating:

Customer did not leave a comment.

VALERIE B.
Rating:

Customer did not leave a comment.

ERIC N.
Rating:

Replace all personnel a this location. Not one person had an attitude of caring about their customers. If we wanted a truck with gas in it we were told we would have to go back inside and get in the back of the line. Change your policy of renting out trucks with nearly empty gas tanks. People on busy moving day do not have time to do your job of stopping for gas before the job even gets started. In our case the mover was paid hourly and waiting for the truck. They wrote a comment about us stating we were shouting at them. This is not at all true.

John C.
Rating:

Customer did not leave a comment.

LIGIA W.
Rating:

Customer did not leave a comment.

MARGARET G.
Rating:

Friendly and very accommodating staff

Jonathan T.
Rating:

Customer did not leave a comment.

NANCY G.
Rating:

Customer did not leave a comment.

PETER H.
Rating:

Great experience...employees were friendly and knowledgeable. Equipment was in great shape and easy to use. It was. Pleasure working with the crew at the West Hartford, CT location! Would recommend and definitely rent from UHaul again.

Jon T.
Rating:

Customer did not leave a comment.

ELIZABETH S.
Rating:

Customer did not leave a comment.

LYNN R.
Rating:

Carmen, Kitty and Jalisa were all very nice and helpful! Van was brand new and ultra clean!

DANIELLE L.
Rating:

Customer did not leave a comment.

ROBERTJ N.
Rating:

Customer did not leave a comment.

MARK R.
Rating:

Customer did not leave a comment.

Brian H.
Rating:

the customer service rep at this location was extremely rude. For one thing, I parked in the ONLY available parking spot in the entire lot. I am with Handicap pass so I put it up on the dash and proceeded inside. This parking spot looked as though it was with Handicap as it's just in front of the door beside the two at the front. I walk in and the rep was not there, she came in a few minutes after we were awaiting. She stated "For future do not park there, ok? It's the manager's spot." .. I was pretty put off by that but agreed to this "future" drive in to park elsewhere. I find that extremely rude and unnecessary. Then she proceeded to be very rude during our transaction. We asked for a hand truck equipment and were rung out. She was so hard to understand her speaking that we had to ask several times to repeat that we didn't understand but were told we were all set. Then we realized as we were moving using the van that the hand truck was not in the van! It was never given to us. We also had issue when returning the van. This rep was rude again, called out to me in line and stated in a very difficult to understand fashion that we were "all set' again. Leave keys pull it up pointing to side of building. I'm thinking.. ok? like just "all set and leave?" and I repeated that and she said "Yup" and I said I will need a refund for the hand truck she was quick to answer me as though I'm bothering her to say "YUp I am refunding you for that" so my companion returned to the building to ask if that was truly the case that we are to Leave without any other signature or anything needed and to just leave as "All Set' and assume the refund and charges would be on an email which I just received - I do see that she refunded $30 as a "Oil repair and tire credit " of sorts. I'm just not happy that I have to deal with inconsiderate people in today we should be more able to communicate and be of good friendly service to one another. She needs to realize we don't rent a van or dolly or whatever frequently. We need specific instruction and perhaps less of an attitude about where we parked. It is truly unnecessary to act that way. I'm customer service and work with the public and would be fired to act this way towards someone doing business with my company

Jerrod B. | First Impressions |
Rating:

Customer did not leave a comment.

Jonathan T. | First Impressions |
Rating:

Customer did not leave a comment.

Darel E.
Rating:

Customer did not leave a comment.

Kira D. | Online Move In |
Rating:

Awful experience. Horrible customer service. Unpleasant, rude & disrespectful employees. I will no longer be a Uhaul customer.

Milton O. | Overall Experience |
Rating:

Customer did not leave a comment.

adrian g. | Overall Experience |
Rating:

Customer did not leave a comment.

charles t. | Overall Experience |
Rating:

The UHAUL fac8lity was exactly wha5 we needed and a very business like facility. We liked the size of the unit and it’s cleanliness and the entry gate. We had good experiences with anyone we spoke with in the office. For us, it was supremely convenient.

pamela t. | Overall Experience |
Rating:

Way concert had 2 u it’s for 1.5 years and couldn’t move out on my renewal date bc I was wapfor movers so I would like to be reimbursed for 3 weeks. Please advise. Thank you. Pamela Totten Alvarado

Anna N. | First Impressions |
Rating:

saw a few mice traps upon arrival and in my unit, but other than that, the space is clean and convenient. thank you for your help!

guillermo g. | First Impressions |
Rating:

Yesterday, 06/04/2020, I was assisted by William at the West Hartford location; he was *very* courteous and helpful...made my decision to use UHaul storage easy. (More employees in any business should be like that!)

gary b. | Overall Experience |
Rating:

Great staff and service!

Jim W. | Overall Experience |
Rating:

They are always available to solve any issues or problems; promptly, professionally and with a smile (under the mask!). They are good people.

GUY D. | First Impressions |
Rating:

Customer did not leave a comment.

Carla S. | Overall Experience |
Rating:

I can't thank the staff enough for there help. Truly wonderful and friendly staff. Your support and assistance was priceless. Much love from a very customer. C.Smith

Robert B. | Overall Experience |
Rating:

Positive experience over all. There was some confusion at times about how to exit the building with a vehicle. Signage would be a big help.

SAUNDRA M. | First Impressions |
Rating:

Staff were professional, helpful, and polite.

Laura R. | Overall Experience |
Rating:

The manager Ms.Galarza very helpful and a great person. I will recomend this place for Their storage and vehicles Well maintain.

myrna c. | First Impressions |
Rating:

Thank you for being patient to take time for writing on paper for deaf customer!

Michael S. | Overall Experience |
Rating:

Everything was great

Abigail K H. | First Impressions |
Rating:

Service person took her time allowing me to choose a unit. She fully explains the equipment to access the property. The unit is clean and climate controlled. This far, so good!

Joey's C. | Overall Experience |
Rating:

Great customer service

everald w. | Overall Experience |
Rating:

I met and interacted with approximately five staff members,they were helpful, patient and knowledgeable of the processes and tools available to get the job done. It was my first storing so well done.

town o. | First Impressions |
Rating:

Ms. Carmen, the manager, always professional and kind, provide clear instructions and expectations. Always a pleasure, thanks.

Kyra B. | Overall Experience |
Rating:

Staff was personable and friendly. They were extremely knowledgeable of the products and made sure my needs were met. Best U Haul I have been to.

NAJEE J. | Overall Experience |
Rating:

I wouldn't recommend because I traveled for 26hrs coming from Louisiana. When I made to the storage it was closed, so I couldn't close my unit. I was charged the extra month for being late.

MARGARET G. | Overall Experience |
Rating:

Thank you Charles for your help closing my account.

LANA B. | Overall Experience |
Rating:

Staff professional

Juliet M. | Overall Experience |
Rating:

Very clean and convenient location with great customer service.

Michael R. | Overall Experience |
Rating:

Terrible experience. Employee Catherine Cruz was extremely rude and insulting. Had a major issue with a lock, still being charged for a rental that was supposed to be reimbursed (only half was). Awful

richard h. | Overall Experience |
Rating:

Very friendly staff.

Solimar O. | Overall Experience |
Rating:

They have an excellent staff providing excellent customer service.

Maria E L. | First Impressions |
Rating:

Received great customer service from general manager Erik.

eulalie s. | Overall Experience |
Rating:

Very good deals and customer service

Adam J. | First Impressions |
Rating:

The manager - Erik Atkinson, was exceptional! Mr Atkinson was extremely competent, helpful and resourceful, when I presented him with some sudden complications/changes to my uhaul needs. Thanks!

NINEKA T. | Overall Experience |
Rating:

They worked with me even though I was always later making my monthly storage payment.

Raynette M. | First Impressions |
Rating:

one of the best experience that i have ever had with a customer service representative Her name was Kassandrrs Guzman she answered all my questions and concerns i give her a 10 a perfect score

Rachel G. | First Impressions |
Rating:

Everyone was very professional and helpful. Would recommend using U-haul to family and friends.

wanda m. | First Impressions |
Rating:

Customer Service Very Professional she explained everything so well & best part got 1st month free. Super Happy because due 2 my husband’s stroke our financial status has changed Tremendously T.Y.😃

LANA B. | First Impressions |
Rating:

Staff professional and courteous

JORDAN F. | Overall Experience |
Rating:

Had mice in my unit otherwise was a great place

James M. | First Impressions |
Rating:

The service lady who waited on me was absolutely extravagant. She made me feel at home. She made it so easy to do business with U-Haul. I thank her far all her beautiful services.

Cruz V. | First Impressions |
Rating:

Very professional and patient staff made the whole ordeal of moving pleasant. I was dreading today for lots of reasons but the U- haul staff made it easy.

Lucius Keldin W. | Overall Experience |
Rating:

I became very unhappy with the lazy staffers at the West Hartford location and the over priced storage units. The cleanliness and lighting was terrible like the staffers. I found a better storage.

marc B. | First Impressions |
Rating:

Marshall,as always, incredibly competent and friendly.

scott g. | Overall Experience |
Rating:

They made everything easy. I went here after spending more than an hour waiting at the Capitol Ave-Hartford location. Didn't trust it.

JOE C. | Overall Experience |
Rating:

No elevators.i used a uhaul storage in florida at two different locations and both had elevators Very inconvenient in west hartford. Wouldn't go there again

NINEKA T. | First Impressions |
Rating:

Wonderful service even at the last minute of the hour before they close for the day.

steven b. | Overall Experience |
Rating:

I was very happy with the service

Nicole V. | Overall Experience |
Rating:

Charlie was very helpful in the closing of my storage unit

Lucius Keldin W. | Overall Experience |
Rating:

Most of the staff is nice.

Zipporah S. | Overall Experience |
Rating:

While the staff was friendly, the facility had roaches and mice. I was nervous about bringing my belongings into my new home. While that wasn't Uhaul's fault there has to be something that can be done

Ann G. | Overall Experience |
Rating:

It met my needs.

emanuel I. | Overall Experience |
Rating:

You were too quick to start threatening auctioning my things for not paying the rent on time. My credit card information was made available to your office before moving in. I am also a regular custom

Marc B. | Reservation |
Rating:

Good solutions to problems that came up with equipment not from their store,not their fault.

CHARISSE H. | Overall Experience |
Rating:

Not happy they got rid of parking with no explanation and an alleged certified letter sent. Claims they couldn’t reach me but when rent was due, and an issue with my card, they always found me.

JOSEPH H. | Overall Experience |
Rating:

A customer for years and they made me leave my RV parking spot because they got greedy and wanted to put in more storage units. They offered me a spot in Plainville for $200.00 per month, was $79.95.

Solimar O. | Overall Experience |
Rating:

Excellent service.

SANDRA L C. | Overall Experience |
Rating:

Bad experience, I will never have a storage here again but I would say Matt and Jessica at the West Hartford location were very helpful and was able to solve my issues.

Shawnday C. | Overall Experience |
Rating:

Would use again!

Michael D. | Overall Experience |
Rating:

With my truck rental, I was offered a month’s free storage. However, I have just finished using my storage, so the month free really doesn’t help me and I feel a little cheated. Also, mouse droppings

LANA B. | Overall Experience |
Rating:

Staff was professional

Maria F. | Overall Experience |
Rating:

Very pleased with overall service. Thank You!!

Terence D. | Reservation |
Rating:

After hours return was easy.

JULIE B. | Overall Experience |
Rating:

I rented a UHaul truck from the West Philadelphia location and headed to UHaul-West Hartford to drop off. I was pleasantly surprised that the truck rental came with 1 month of storage. Excellent!

libby F. | Overall Experience |
Rating:

Thank you your place was great! Clean alway well lite. Whenever I needed any help you were right there. Very frenly! If anyone needs a place for storage Uhaul is the place Thank you again Libby.

SAUNDRA M. | Overall Experience |
Rating:

Staff helpful.

No reviews have been submitted for this location.

Back
To Top